rethinking and reshaping broken systems - new profit gathering of leaders
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The problems that
get solved have
everything to do
with who's doing
the solving
The strategy is
delivery
Mike Bracken, UK Government Digital Service
They have no use
for someone who
looks and dresses
like me.
Mikey Dickerson
It’s almost as if they
thought the nuts and
bolts of governing is for
peons. They are policy
people.Steven Brill
What do we
want to borrow
from tech?
Old process
1. policy
2. process
3. systems
4. users
5. stasis
New process
1. users
2. service (re)design
3. system development
4. policy check
5. feedback
“One privilege the insured and well-off have is to excuse the terrible quality of services the government routinely delivers to the poor. Too often, the press ignores — or simply never knows — the pain and trouble of interfacing with government bureaucracies that the poor struggle with daily.”
Ezra Klein, Washington Post
52,000CalFresh
clients
2x Growth
30% Churn
[CLEAN]
“The app proposes a new kind of
more productive communication
between the two groups that moves
past angry and frustrated citizens on
one end, and a paralyzed city on the
other.”
-Fast Company Exist
People think I can
fix New Orleans’
problems. I’m just
a designer.
1 doing
2 empathy
3 diversity
Code for America Fellows
No one has wanted me.
I can still contribute.
This is the only place
that has welcomed me
and let me help.
With,
not for