rethink shipping - files.meetup.comfiles.meetup.com/1537023/ebay presentation 072214.pdf · ®usps...
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USPS® RETHINK SHIPPING
Shipping Services for E-tailers
Rethink Shipping
©2014 United States Postal Service.
All Rights Reserved.
USPS® RETHINK SHIPPING
1. eMarketer, “Global B2C Ecommerce Sales to Hit $1.5 Trillion This Year Driven by Growth in Emerging Markets,” 2014.
E-tail sales are skyrocketing
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E-tailers can streamline the delivery experience in an effort to heighten customer loyalty and stay competitive.
According to
eMarketer, in 2014,
North American
shoppers will spend
$482.6B
online on apparel,
electronics, gourmet foods,
and more.1
USPS® RETHINK SHIPPING
USPS® RETHINK SHIPPING
Online shoppers expect more
80% are more likely to buy with
free shipping.1
66% are more likely to buy with
one-day shipping.1
64% are more likely to buy with
free returns and exchanges.1
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Convenient, low-cost domestic shipping can help
increase customer satisfaction. Data compiled by one
consulting firm found:
1. Walker Sands Communications, “Reinventing Retail: What Businesses Need to Know for 2014, Walker Sands’ Future of Retail Study,” 2013.
USPS® RETHINK SHIPPING
USPS® helps you deliver
a great customer experience
Drive conversion with
delivery options that align
with customer shipping needs.
Increase customer satisfaction with
tracking and timely delivery.
Strengthen customer loyalty with
reliably positive shipping experiences.
USPS offers predictable,
reliable shipping.
USPS® RETHINK SHIPPING
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USPS® RETHINK SHIPPING
Visibility and predictability
USPS Tracking™ for visibility into
package location at key points
Priority Mail Express® service for
overnight delivery, with a money-back
guarantee,1 by noon or 3 p.m. to most
U.S. destinations2
Priority Mail® service for 1, 2, or 3 day
specified delivery3
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We bring visibility into the shipping process, with:
1. Exceptions and restrictions apply. Shipments must be accepted by the Post Office™ on the specified ship date. Visit the Domestic Mail Manual at pe.usps.com for
details.
2. Scheduled delivery date and time depend on origin, destination, and Post Office™ acceptance time. Some restrictions apply. For additional information, visit the
Postage Calculator at postalcalc.usps.com. Delivery by 10:30 a.m. or on a Sunday or a holiday may be available for an additional fee.
3. In most cases, the expected delivery date that is printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 days based on origin,
destination and Post Office™ acceptance time. Exceptions and restrictions apply. Visit usps.com/ship/priority-mail.htm for details.
USPS® RETHINK SHIPPING
USPS® RETHINK SHIPPING
Convenient, low-stress shipping
180,000 collection boxes1
Over 31,000 Post Office™ locations
Free Priority Mail® and Priority Mail Express® boxes and envelopes
A variety of return solutions
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We help make shipping simple.
1. Mailpieces weighing more than 13 oz. and bearing stamps as postage will need to go to a Retail counter at a Post Office™, Contract Postal
Unit, or USPS Approved Shipper location.
USPS® RETHINK SHIPPING
Competitive pricing
Ounce-based solution
Tier-based cubic pricing
Flat Rate packaging up to 70 lbs.
Priority Mail Regional Rate® boxes with zone
pricing
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Save money on a range of shipping products.
USPS® RETHINK SHIPPING
USPS® RETHINK SHIPPING
Provide value to customers
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USPS® offers low-cost shipping options, plus:
Free Package Pickup for many services.1
Free Priority Mail®
and Priority Mail Express® boxes and
envelopes, including Flat Rate options.
Free Hold For Pickup upon request, based on certain mail classes.
Free returns for packages refused or unclaimed.2
Free regular Saturday delivery.3
1. For details on free Package Pickup, go to usps.com/pickup.
2. Free returns provided only when a package is unopened as being refused or unclaimed.
3. Except on the rare occasion when Saturday is a national holiday. In such a case, Priority Mail Express service may be available for an added charge.
USPS® RETHINK SHIPPING
No unexpected surcharges
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NO fuel surcharge
NO delivery area surcharge
NO extended delivery area surcharge
NO residential surcharge
NO extra charge for regular Saturday delivery1
NO charge for forwarding your
Priority Mail® package
NO charge for return of your
Priority Mail package if undeliverable
or unclaimed
1. Saturday delivery available except if a national holiday. On the rare occasion when Saturday is a national holiday,
Priority Mail Express service is available for an added charge.
USPS® RETHINK SHIPPING
Secure shipments
We’re supported by the nation’s
oldest federal law enforcement
agency, the United States
Postal Inspection Service®.
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USPS® RETHINK SHIPPING
Security
Build your image on our reputation for dependability, security, and trust.
Lowest loss/damage claim rate in the industry
Over 2,000 Postal Inspectors and the Office of Inspector General (OIG) ensure security of your packages
Tampering with the mail is a federal offense, a claim no other shipper can make
USPS® RETHINK SHIPPING
Insurance for your important
domestic shipments
Priority Mail Express®: Free insurance for most packages
valued up to $1001
Priority Mail®: Free insurance up to $50 for most
shipments. Free insurance up to $100
for most shipments when using
Commercial Plus Pricing®2,3
Registered Mail™: Purchase up to $25,000 of insurance4
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1. Restrictions apply. Insurance does not cover certain items. For details regarding claim exclusions, see sections 609.4.3 (Non-Payable Claims), 609 (Filing Indemnity Claims
for Loss or Damage), and 503.4 (Insured Mail) of the Domestic Mail Manual at pe.usps.com.
2. Up to $5,000. Price is based on the declared value. Restrictions apply. Insurance does not cover certain items. For details regarding claim exclusions, see sections 609.4.3
(Non-Payable Claims), 609 (Filing Indemnity Claims for Loss or Damage), and 503.4 (Insured Mail) of the Domestic Mail Manual at http://pe.usps.com.
3. To qualify for included insurance, a shipment must meet certain requirements, such as having an applicable barcode. For details visit usps.com/ship/priority-mail.htm.
Insurance does not cover certain items. For details regarding claim exclusions, see sections 609.4.3 (Non-Payable Claims), 609 (Filing Indemnity Claims for Loss or
Damage), and 503.4 (Insured Mail) of the Domestic Mail Manual at pe.usps.com.
4. Restrictions apply. Price based on declared value up to limits shown. Starting at $2.10.
USPS® RETHINK SHIPPING
USPS® RETHINK SHIPPING
Priority Mail Package Service
1, 2 & 3 day service nationwide
Up front prices - budgeting
Return Services available
Convenient Flat-rate & Regional pricing
Full visibility 24/7 by phone, online and mobile
NO Additional charges for:
Saturday Delivery Residential Delivery
Extended Delivery (DAS) Fuel Surcharge
Address Correction
Forwarding, Return for undeliverable shipments
USPS® RETHINK SHIPPING
With Priority Mail®, free services help
you save even more
Free Package Pickup1
Free Priority Mail® shipping boxes and envelopes
Free insurance for packages
valued up to $50 or $1002
Free Hold for Pickup
Free package forwarding
Free returned packages if
undeliverable or unclaimed
Free address correction
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1. For details on free Package Pickup, go to usps.com/pickup.
2. $50 in insurance coverage for mailpieces with barcodes paid at Retail and Commercial Base® Pricing; includes up to $100 insurance coverage for mailpieces with
barcodes paid at Commercial Plus® Pricing. Exclusions apply. Visit usps.com/makingprioritymailbetter for more details.
USPS® RETHINK SHIPPING
Domestic product comparison chart
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1 Exclusions apply. Please see usps.com® or a Sales Representative.
USPS® RETHINK SHIPPING
First-Class Mail Package Service
2 – 3 day service nationwide
Low cost reliable shipping up to 13 oz.
No zone calculation required
No hidden charges
Visibility and tracking available
Free forwarding, return of underliverables
USPS® RETHINK SHIPPING
Priority Mail Express
*Some restrictions apply
Overnight delivery to most U.S.
….locations, PO Boxes & Military
Money-back guarantee*
Includes $100 in insurance coverage
Includes signature proof of delivery
…and delivery status information with
…our Track & Confirm tool
USPS® RETHINK SHIPPING
Customer Convenience
Home delivery & Re-delivery
Hold for pickup
Waiver of Signature
PO Box Delivery
USPS® RETHINK SHIPPING
Simple, convenient claims process
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Our easy online claims process helps you resolve insurance issues.
USPS® RETHINK SHIPPING
USPS® also offers international shipping options
Priority Mail Express
International®
Priority Mail International®
First-Class Package
International Service®
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With USPS, you can ship to more than 180 countries around the globe with:
USPS® RETHINK SHIPPING
USPS® RETHINK SHIPPING
Choose USPS® for shipping that benefits you—and your customers
Provide a positive, consistent
customer experience.
Offer customers convenience,
transparency, and value.
Choose shipping options that align with
your strategic shipping needs and goals.
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Our shipping and returns services can help you:
USPS® RETHINK SHIPPING
Thank you.