retatiling industry in india
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RETATILING INDUSTRY IN INDIA.
Presented by, -
PratikPankaj
Shabbir Priya
Deepikakhusbu
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RETAILING: AN OVERVIEW
An oviervi
ew
INDIAN RETAILING LARGEST EMPLOYER
AFTER AGRICULTURE- 8% OF POPULATION.
HIGHEST OUTLET DESTINY IN WORLD.
AROUND 12 mn OUTLETS.STILL EVOLVING AS AN
INDUSTRY.LONG WAY TO GO.
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India’s advantage
India ranked 1st in the Global AT Keareny retail development index
india
Russia
China
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INDIAN RETAIL MARKET
Traditional format retaliers Kiranas Kiosks Street market Exclusive/multiple brand outlets
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Objectives
Determine the types of organizations in this sector.
Learn what marketing decisions organizations in this sector make.
Understand the major trends in this sector.
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Retailing
Retailing Basics
Types of retailers Marketing
decisions Retailing trends
Retail life cycle Wheel-of-retailing Service levels Retail positioning
strategies Nonstore retailing Corporate
retailing
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Retailing
Specialty store Department
store Supermarket
Discount store Convenience
store Off-price
retailer Superstore
Major Store Retailer Types
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Retailing
Retail-store types pass through the retail life cycle.
The wheel-of-retailing describes how new store types emerge.
Retailers can offer one of four levels of service: Self-service, self-selection, limited
service, and full service
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Retailing
Four broad retail positioning strategies include: Bloomingdale’s Tiffany Sunglass Hut Wal-Mart
Non-store retailing has been growing faster than store retailing
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Retailing
Corporate chain store
Voluntary chain Retailer
cooperative
Consumer cooperative
Franchise organization
Merchandising conglomerate
Major Types of Retail Organizations
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Retailing
Retailing Basics
Types of retailers Marketing
decisions Retailing trends
Target market Product
assortment and placement
Services mix and store atmosphere
Price Promotion Place
Slide 11 in Chapter 15
To accompany A Framework for Marketing Management, 2nd Edition
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Retailing
General business district
Regional shopping center
Community shopping center
Strip mall (shopping strip)
Location within a larger store or operation
Location Options for Retailers
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Retailing
Retailing Basics
Types of retailers Marketing
decisions Retailing trends
New retail forms Intertype competition Growth of giant
retailers Technology Global expansion Selling experiences Competition between
store-based and non-store-based retailing
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Retailing
All activities involved in selling goods &
services directly to final consumer for
personal, non-business use.
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1. A retailer’s most important decision concerns the target market.
2. Periodic marketing research is a must to ensure that ,reaching their target customers.
Target Market
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Must match the target market’s shopping expectations.
The retailer has to decide on product-assortment breadth and depth.
Differentiation strategy. Some possibilities are: Feature exclusive national brands not available
at competing retailers Feature mostly private branded merchandise Feature surprise or ever-changing merchandise Feature latest merchandise first Offer a highly targeted assortment
Product Assortment
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Decide on the services mix
o Pre-purchase services like accepting telephone and mail orders
o Post-purchase services like shipping and delivery
o Ancillary services like parking, restaurants etc.
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Place decision
Location Decision: Key to Success.
High traffic- High Rent
General business districts
Regional shopping centers
Community shopping centers/ malls etc.
Sales Effectiveness by:
1. Number of people passing
2. Percentage who Enter the store.
3. Percentage who buy.
4. Average amount per sale.
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Store AtmosphereLook and physical layout that makes hard or easy to move out.
Walls: Earthy tone that convey freshness.
Lighting: Warm accent lights that direct attention to products.
Signate: Add big picture of healthy food.
Produce Department: Enlarge the section.
Floors: Wood, plastic etc floors for perishable items
Bakery: The centre point etc.
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Retailing FormsRetailing can be done in two ways:
1. Store. 2. Non Store.
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Types of Retailers
a. Specialty Store:
Narrow Product line with a deep assortment, such as
apparel stores, furniture stores, bookstores etc.
b. Department Store:
Several Product lines.
typical clothing, home furnishings
and household goods
c. Super market:
Relatively large,
low cost low margin,
high volume,
self service operation designed
to serve total needs for food, laundry
and household maintenance products
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d. Convenience Store:
Relatively small store located near residential area,
open long hours seven days a week
carrying a limited line of high turnover
convenience products at slightly higher prices
e. Discount store:
Standard merchandise
sold at lower prices with lower margins
higher volumes
f. Off-Price Retailer:
Merchandise bought at less than regular wholesale price
sold at less than retail;
often left over goods,
overruns and irregulars obtained at lower prices.
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Retail Services
Retailers can position themselves as offering one of four levels of service:
a. Self-service: It is corner stone of all discount operations.
b. Self selection: Customers find their own goods, although they can ask for assistance
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c. Limited service: These retailers carry more shopping goods and customers need more information and assistance
d. Full Service: Sales people are ready to assist in every phase of the locate-compare-select process.
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2. Non-Store.
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Non Store Retailing:1. Direct Selling.: Multilevel Selling or network
Selling. Eg Amway etc
2. Direct Marketing.: Telemarketing, Internet
Marketing, mailing etc.
3. Automatic Wending.: Kiosks.
4. Buying Service. Eg Sodexo pass.:
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Retail positioning strategies :
By combining these different service
levels with different assortment
breadths, we can distinguish the four
broad positioning strategies available to
retailers .
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Departmental stores to malls, one-stop
shopping
Marketing channels are increasingly becoming
professionally managed and programmed. New
store formats launched
Technology as a competitive tool for inventory
management, fund transfer etc.
Retailers with unique formats and strong brand
positioning are moving to other countries like
McDonalds etc
Rise in establishments that provide a place for
people to congregate such as coffee shops etc.
Trends in Retailing
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Retailing business owner use strategic planning,
advanced information system, and sophisticated
marketing tools.
They measure performance more on return on
investement basis than on profit margin basis.
They segment their market, improve their
targeting and positioning.
Conclusion: