retaining and growing your customer base

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Slides from the panel session I moderated on "Retaining and Growing Your Customer base" - a session for IT Managed Service Providers at the GFI Max UK Conference, 12th October, 2012, Twickenham Stadium, London

TRANSCRIPT

Retaining and Growing Your

Customer Base

Richard TubbProviding expert

help to MSP’swww.tubblog.co.uk

Panel Session hosted by

• Kyle Heath CSCM IT Solutions• Dave Helm Bluelogic • Jeremy Hemus GCC Innova

http://www.tubblog.co.uk/

Retaining and Growing Your Customer Base

Interactive session – if you have a question, put your hand up. Allocated time at end purely for questions.

You can also ask questions on Twitter using the #MAXCC hash-tag to @tubblog

If your mobile phone goes off, we’ll assume you’re trying to get our attention and so encourage everyone in the room to turn and face you

Page 3: Retaining and Growing Your Customer Base

Jeremy HemusInfrastructure Director, GCC Innova LtdWeb - www.gccinnova.co.uk

Dave HelmDirector, Blue Logic Computer SystemsTwitter - @BlueLogicLtd

Kyle HeathIT Director, CSCM IT SolutionsTwitter - @CSCMITSolutions

Your Panellists

http://www.gccinnova.co.uk/

Page 4: Retaining and Growing Your Customer Base

At first you’re the hero…

Over time the client asks…

“What is it we’re paying you for?”

The Challenge every good MSP faces

Page 5: Retaining and Growing Your Customer Base

How do you maintain the relationship with customers?

Page 6: Retaining and Growing Your Customer Base

Questions for the panel Jeremy HemusInfrastructure Director, GCC Innova [email protected]

Dave HelmDirector, Blue Logic Computer [email protected]

Kyle HeathIT Director, CSCM IT [email protected]

mailto:[email protected]

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