Retail Futurists Forecast2015 Holiday Trends

Find out more insights for the upcoming holiday season through the IBM Digital Analytics Benchmark Hub: http://ibm.co/1pTGe8z

“ I see more buying online and picking up in-store, as well as more Internet sales with better shipping experiences.”

- Shep Hyken @Hyken

“Our job is to find ways to get the consumer to the product they want, at a value they expect as quickly as possible.”

- Bryan Eisenberg @thegrok

“ Retail leaders should combine data from across their tools for a more complete customer view.”

- Amber Armstrong @ambarmstrong

“ Marketers need to find ways to be more personal and express appreciation.”

- Terry Duperon @RetailProSales

“ Would the speed of check out drive more customers to the store versus online for shopping?”

- Cheryl Berklich @Cheryl_Berklich

“ It's important to connect customer social actions to other marketing channels like email, Web, mobile. Can't keep these digital channels in silos!”

- Mary Featherstone @MFeatherstone

#NewWayToEngage

“ Create a seamless user experience and customer satisfaction while providing 100% secure transactions.”

- John Furrier @furrier

"Black Friday and Cyber Monday will continue to be big days, but retailers will create incentives to drive holiday commerce throughout Q4."

- Tessa Horehled @tessa