Retail cpg travel and logistics

Download Retail cpg travel and logistics

Post on 16-Apr-2017

434 views

Category:

Business

0 download

Embed Size (px)

TRANSCRIPT

Slide 1

Mahindra SatyamsRetail, CPG, Travel & Logistics (RCTL) Practice

BUSINESS LANDSCAPEFall in high-street footfall, reflected in integrated commerce (combination of offline & e-commerce)

BUSINESS LANDSCAPEEmergence of complex supply chain involving multiple vendors spread across multiple regions

BUSINESS LANDSCAPEIncreased complexity in customer journey due to the emergence of multiple touch-points

BUSINESS LANDSCAPEUse of social media for better customer engagement

TOP CHALLENGES FOR RCTL FIRMSHow to unify the fractured Business Ecosystem that deals with customer?How to streamline supply chain & ensure visibility and collaboration among stakeholders?How to ensure operational & process efficiency?How to leverage social media intelligence for customer experience management, acquisition and retention?

OUR APPROACH - SOLUTIONSOrder Management A fully configurable single portal for managing enterprise orders with built in capabilities for routing, exception handling, alerts and external system integration

OUR APPROACH - SOLUTIONS Extend your SAP/ERP/Legacy systems for greater agility and operational transparency

Wrap & Renew

OUR APPROACH - SOLUTIONSCustomer Service DesktopProvides visibility of information across systems, Multi-channel support for seamless integration of initiation, follow-up and closure and NBD helps to identify the optimum response

OUR APPROACH - SOLUTIONSProvides visibility and flexibility to maintain optimum inventory level which in turn reduces working capital in a systematic manner

Continuous Working Capital Reduction

OUR APPROACH - SOLUTIONSEnsure relevant customer experiences by combining both mobile and offline purchase data to provide a unified view of consumers

Location based Intelligent Mobility Solution

OUR APPROACH - SOLUTIONSSolution offering which performs all social media tasks: crawl, analyze and tag posts, respond to users and monitor potential crises

Social Media for a Smarter Enterprise

OUR APPROACH - SOLUTIONS

GREATER AGILITY AND OPERATIONAL EFFICIENCYIMPROVE TIME TO MARKETON-DEMAND CONTENT TO CONSUMERSOPERATIONAL AGILITY @ REDUCED COSTSINCREASED VISIBILITY INTO CONTEXTUAL DATA, QUICKER / SMARTER RESPONSE BASED ON LOCATION OF THE PATIENTKEY BENEFITS

EXPAND into new marketsINCREASE market shareREDUCE time to marketACQUIRE economies of scaleAnd GROW faster!CONNECT WITH US

Email : MSAT_BPMExperts@mahindrasatyam.comVisit: www.mahidrasatyam.com

Recommended

View more >