retail capabilities in oracle universe 1. 2 oracle practice snapshot horizontal applications...
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Retail capabilities in Oracle Universe
1
2
Oracle Practice Snapshot
HorizontalApplications
1. Oracle E-Business Suite 11i, R12,12.1
2. PeopleSoft 8.3, 9.0,9.1
3. Siebel 7.x, 8.0
4. JD Edwards – XE & E1
Industry Applications
1. Oracle Life Sciences
2. Oracle Utilities
New Dimension Applications
1. OTM
2. Demantra
Analytics1. OBIEE
2. Hyperion
Global Rollout
Implementations, Configuration & Development
Design & Product Blue Print
Application Management/ Operations Consolidation
Upgrade and Migration
Assessment Services
Oracle Technologies
1. SOA & BPM
2. Portal and Content Mgmt.
3. IDM
4. Database11g
Co Development
Deployment & Maintenance
A 2500+ strong Oracle Practice with 200+ customers spread across North America, Europe, the Middle East, APAC and the ANZ regions.
Investment in Oracle Solution labs to accelerate product development & solution capabilities
Oracle Partnership
Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components
Strategic Enablers
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Our Vertical Representation
Hitech and Mfg Life Sciences Retail and CPG
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Pro
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& S
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Siebel AECM – FDA Integration for Medical Devices reporting, Siebel for
BA/BE studies, InHouse©
Oracle Life Sciences, EBS. PeopleSoft, JDE, Demantra, Siebel, Hyperion,
OBIEE, Fusion and DBA
Fabless Mfg., VSOE, Shipment Solution, Contract Management
Solution & InHouse©
Oracle EBS. PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA
Track & Trace, Merchandizing and Point of Sale Solution
Retek, EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA
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Our Vertical RepresentationV
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So
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BFSI
End-to-End integrated Insurance solution
EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE,
Fusion and DBA
Travel and Logistics
OTM, Oracle E-Bus, PeopleSoft, Siebel, Hyperion,
OBIEE, Fusion and DBA
Media and Communications
Siebel, Oracle EBS, PeopleSoft, Hyperion,
OBIEE, Fusion and DBA
Govt
Case Management Solution and PIIMS Solution on Siebel
Siebel, EBS, PeopleSoft, Hyperion, OBIEE,Fusion and DBA
Oracle Relationship – Step Change Partnership
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Oracle Universe – Analyst Talk
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HCL has been growing rapidly at more than 50% year-over-year, particularly in industries like communications, financial services, high-tech, manufacturing, and transportation and logistics… received very strong marks on value for the money from its client references.
HCLA Strong Performer
“HCL collaborated with Oracle to architect and implement one of the first E-Business Suite R12 solutions in the solar industry. As an Oracle Certified
Advantage Partner, HCL provides customers like Solfocus with a competitive edge in leveraging industry expertise along with the in-depth knowledge of Oracle
Application features and functionalities,”
- Doug Kennedy, Oracle SVP of WW Alliances and Channels
Oracle Universe – Retail Clients
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Application Support and Development of Oracle EBS 11.5.9
Application Support and Development of Oracle EBS 11.5.9
Application Support and Maintenance for Siebel, Peoplesoft and Hyperion
Application Support and Maintenance for Siebel, Peoplesoft and Hyperion
Implementation, Global Rollout of Oracle Financials & Procurement including country localizations; Integration with 3rd party applications like BigBoss, Hyperion
Implementation, Global Rollout of Oracle Financials & Procurement including country localizations; Integration with 3rd party applications like BigBoss, Hyperion
Application Support and Maintenance of Siebel Trade Promotion Management; Hyperion Financial Management and Planning
Application Support and Maintenance of Siebel Trade Promotion Management; Hyperion Financial Management and Planning
Upgrade Assessment of Oracle, Technical Upgrade
Upgrade Assessment of Oracle, Technical Upgrade
JD Edwards Upgrade from 8.9 to 8.12 for Financials, Distribution and Manufacturing
JD Edwards Upgrade from 8.9 to 8.12 for Financials, Distribution and Manufacturing
End – End Testing of Peoplesoft 8.4 Financial modules, Service Bench & ISP Management; Implementation of Peoplesoft Payroll
End – End Testing of Peoplesoft 8.4 Financial modules, Service Bench & ISP Management; Implementation of Peoplesoft Payroll
Application Support and Maintenance of JD Edwards; Customization and enhancements in Industry specific module (Blend Management)
Application Support and Maintenance of JD Edwards; Customization and enhancements in Industry specific module (Blend Management)
End – End Application Support and Maintenance of JD Edwards across Asia Pacific, Rollouts to Middle East
End – End Application Support and Maintenance of JD Edwards across Asia Pacific, Rollouts to Middle East
AN ORACLE CASE STUDY
Industry: Retail
Service Areas: End-to-end Application Implementation; Global Rollout
Topology: Oracle Apps - GL, AP, AR, FA, PO; Reusable Components; Implementation & Rollout Toolkit; Change Management; Local Language OR One Language, Consolidation, Multiple Currency Reporting, Revaluation, Revenue Recognition, Exchange Rates, Calendar, Asset Location, Depreciation Policy, Tax Book changes from country to country
One of the oldest retail & manufacturing companies in APAC & Europe
CLIENT
One of the oldest and best known retail and manufacturing companies in the Asia- Pacific and European regions; Employs over 90,000 people who manage 7,100 retail stores in food, electronics, general merchandise and beverages; Also has business operations in port related services, telecommunications, and manufacturing;
Having diverse businesses, the company was on the look out for alternatives to centralize control and to bridge the cultural and geographic barriers. This led them to decide on implementing the Oracle eBusiness Suite and they engaged HCL to provide end-to-end application implementation services and global roll-outs across the company’s manufacturing divisions.
CHALLENGES / OBJECTIVES
To develop a solution in non-English speaking countries, and address issues rising from operations across multiple cultural/language boundaries. Strategies had to be formulated to avert conflict of interest through coaching in people skills
Undertake global rollout for multiple divisions while resolving key issues such as Implementing MLS/NLS; Addressing infrastructure readiness across multiple locations; Communication issues and language constraints; Adhering to project timelines (avoiding scope creep); Managing dependencies between multiple project streams; Addressing business concerns from each operating unit; Facing and resolving non cooperation from various operating units; Providing an awareness of ERP (when the company was not ready for the ERP age); Customizing many business processes according to local requirements
Implementation of Oracle Applications (GL, AP, AR, FA, PO) in Asia & Europe End-to-end implementation - MRC, Multi Org, Asia Pacific & Europe localization and NLS/MLS
functionality Conceptualisation, design & development of the “Implementation & Rollout Toolkit” to rollout the solution
to other countries Standardization of business processes across countries of Rollout using the “Packaging” concept Incremental approach to business requirement gathering & solution design -increased efficiency at lower
costs Joint ownership & participation (HCL & Client) for smooth and effective Change Management Streamlined use of Reusable Components both in code and solution Provided adjunct services like program management, DBA and infrastructure support Transition from onsite implementation mode to offshore implementation support mode
HCL followed this methodology which proved very successful in this case.
Requirement Analysis in the Base Country - Commenced system study in one of the Asian countries; Conducted workshops and provided templates to the stakeholders across the globe
Requirement Analysis in Other Countries - HCL Solution Architects interacted with key business users from other countries; Drafted Global System Requirements; Sign off on System Requirements
Global Design - Considerations : Key business process (function wise, viz. Procure to pay, Order to cash, General ledger – book keeping, statutory reporting, Local Language OR One Language, Consolidation, Multiple currency reporting, revaluation, revenue recognition, exchange rates, calendar, asset location, depreciation policy, tax books changes from country to country); Presentation made to the client on the proposed global design structure; Debated effects on accounting standards, common business process, any local statutory requirements including reports, transfer of assets, receivables and payments process, etc.; Sign off by Accounting / Finance board after deliberations at various levels
Go Live in Base Country - Executed setups on Oracle Financials and completed implementation
Developed the Rollout Kit which contained - Standardized business scenarios; Standards; UAT test scripts; Training packages; Impact analysis of learning’s from previous phases; Test Plans & strategy documents
Added Local Requirements - In National Language; Functional patch analysis & deployment; Local Regulatory reports; Interfacing with other applications; Data conversion using the Rollout Kit; Acceptance testing & Go-Live
Deployment (was completed in a record 4 weeks)
THE SOLUTIONRESULTS / BENEFITS
Cost effectiveness resulting from the Onsite-Offshore model resulting in approx. 21% savings in effort
Handling system implementations in multiple locations meant the standardization of business processes through practical module packaging, which was customized to the organization’s need
Standardization of business processes ensured easy and quick information transfer across departments and geographies
Lower time to rollout as a result of Reusable Components both in code and solutions (first rollout took 10 weeks whereas the 5th rollout took just 6 weeks
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LOWE ‘S CASE STUDY
Industry: Retail
Service Areas: Testing
Topology: Service Bench & ISP managment; PeopleSoft Enterprise – Finance 8.4; AP, GL Modules
Lowe’s Service Platform 1
CLIENT
Lowe’s is a U.S. based chain of retail home improvement and appliance stores.
Lowe’s is pursuing a repair service strategy that controls and actively manages the repair process through third party technicians to drive share gain and protect customers; Partnered with HCL to service its US users.
OBJECTIVES
Test the appliance industry’s leading service scheduling and dispatch tool (Service Bench).
Test OFR Dispatch Program that provide Software solution to reduce the processing time ,to assign an ISP and Improve the ability to provide full scheduling, update and cancellation of a service request along with reduction in current operational cost.
Test the various Integration points of service bench with PeopleSoft 8.4 Account Payable.
THE SOLUTION
Created the test cases specific to OFR Dispatch process to centralize the scheduling of stored products.
Scripts created to test the Repair Services model through the implementation of service scheduling, dispatch and claims management of Appliance Service Providers for the Lowe’s Out for Repair products.
Tested the Integration of PeopleSoft AP with Service Bench to process the payment for Claim Vouchers and to send the Payment update back to Service Bench for all the paid claims.
Created the scripts to test the Lowe’s Imaging system used for archival purpose.
Uploaded more than 1000 test cases in MQC for Testing.
Tested various batch transactions on daily, weekly and monthly basis and published Daily rejected Claim Reports.
Opened a dedicated offshore center for the client at low cost with 24x7 support and global delivery capability
RESULTS / BENEFITS
Reduced operational costs for the client by almost 40% by off shoring various applications.
Provided better service to users byCreating more than 1000 test scenarios to test the core level functionality of Repair service model on time.
Helped the client increase its Customer Satisfaction levelBy building relationships with service providers across the United States to enhance customer satisfaction through the facilitation of service requests
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AN ORACLE CASE STUDY
Industry: Retail
Service Areas: Application Implementation & Post Implementation Support
Topology:PeopleSoft HRMS Payroll 8.8 for North America.
Application Environment: Main Frame and DB2
Lowe’s PeopleSoft Implementation & Support
CLIENT
Lowe’s is a US-based chain of retail home improvement and appliance stores.It is the second-largest hardware chain in the U.S. behind The Home Depot and ahead of Menards
The chain now serves over 14+ million customers a week in its 1,555 stores in every state and Canada
Lowe's Companies, Inc. is 48 on the Fortune 500 list. In the fiscal year 2007 Lowe’s had a sales revenue of $48.3 billion
OBJECTIVES
Implement and enhance Lowe’s PeopleSoft Payroll process in PS HCM version 8.8 and PeopleTools version 8.48 running on mainframe system and DB2 database.
Root cause analysis, solution design & solution implementation to fix their frequently failing batch Jobs(abends) for PS financial.
Monitoring of production batch jobs(24x7 basis)
THE SOLUTION
Implemented PeopleSoft payroll functionality (full & final settlement)(PeopleSoft HRMS 8.8)
Did a Root Cause Analysis to find the reason behind failing Abends Job.
Based on the Root Cause Analysis a solution was developed
This solution design was then implemented.
RESULTS / BENEFITS
The new system helped Lowe’s to be in compliance with the US law(Specially in the states of California and oregon). Thus preventing penalty because of non- payment of full and final settlement amount on the same day
Improved batch processing efficiency by eliminating the root cause of failures
The World’s Largest Dairy Product Exporter
CLIENT
New Zealand’s leading group and the world’s #1 Dairy Product Exporter; Manufactures and markets over 1000 ingredients and products to the global food Industry. Revenue of over NZ $9 Billion
Presence in Australia, Asia, Europe and Asia.
CHALLENGES / OBJECTIVES
The company’s Fiscal year pattern doesn’t represent most accurate financial performance (due to cycle of milk production and sales)
Sri Lanka is one of the most complex Mfg & Distribution business processes among the company’s OpCos; processes were to be streamlined to maximize business gain
Lot Control and adherence to freshness policy
Optimal Product Mix (Demand Fulfillment) Identification considering cost, volume and supply constraints
THE SOLUTION
Change of Fiscal Year for better representation of financial performance
JDE roll-out to Sri Lanka to improve processes, reporting and optimize Supply Chain
Seamless integration between JDE and 3PL for warehouse, sales & purchase transactions
Optimum Product Mix & Delivery Schedule based on JDE SNO
Coverage of 8 countries across the globe 24 x 7 x 365 production support coverage
including support for production schedules Application monitoring and corrective
actions (minor) JD Edwards Configurable Network
Computing (CNC) Administration support Database Administration support
Additional Support Subsidiary System – 3 Development work – FA/GL/Subs Change requests % enhancements Subsidiary interfaces rewriting Business process study for FA Support for Subsidiaries JDE Product Support Support to Asia Pacific and EMEA
RESULTS / BENEFITS
More accurate financial performance as per the new balance date pattern
Operational efficiencies and strategic advantages due to comprehensive JDE rollout
Efficient Lot Control across supply chain and streamlining of warehouse operations
Demand fulfillment and profit maximization
A JD EDWARDS CASE STUDY
Industry: Retail ( CPG)
Service Areas: Country Roll-outs, Enhancements, Maintenance & Support
Topology: JDE World Soft, JDE ERP 8.11, JDE Xe, Oracle 10.7, Oracle DW
Geographical Coverage: New Zealand, Australia, Malaysia, Philippines, Indonesia, UAE, Saudi, Sri Lanka, Thailand
SLA & Key Measurements
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