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Tushar Malhotra Email: [email protected] Contact +917838300613

OBJECTIVE

Seeking a challenging position in your progressive organization to ensure an optimum utilization of my skills in technology and management for the achievement of individual and collective goals.

PROFESSIONAL SYNOPSIS

A dynamic professional with 5.5 years of experience in Telecom Operations and Integration Projects(Ericsson IN).

Currently working with Ericsson Global Services (P) Ltd as Senior Engineer-BSS for last 5 years

ITIL® 2011 certified.

CAREER CONTOURS

Having a Total of 5+ Years of experience in Telecom Industry with Swedish Telecom Giant Ericsson

I) Company – Ericsson Global Services Private Limited

Duration – December 2010-till date

Designation – Senior Engineer- 2nd Level Assurance

Roles and Responsibilities

Currently involved in providing Technical support to Ericsson IN product like SDP,EMA, EMM, CCN (SCP) and Account Information & Refill Server. (PREPAID BILLLING MECHANISM) and maintaining IN product configuration as a part of GSDC GNOC Team.

Monitoring, troubleshooting and administration of IN related products/Nodes. Troubleshooting include Sun Solaris OS, IN Nodes. Monitoring includes health of IN Nodes and server alarms and rectification, backup etc. Handling critical, major and minor issues arising in the Ericsson Prepaid systems and

providing solutions within SLA. Handle emergencies and if required coordinate with Emergency support, investigate

faults/cause related to system/network problems and handle the tasks creating innovative and logical solutions to solve complex problems.

Reconciliation and RA validation regarding CDR, call rates and revenue related term. Interaction with Marketing & Revenue Assurance teams for IN product

configurations, UAT proceedings, solve complex issues reported by the same and also perform reconciliation activities along with Revenue Assurance/ Finance Teams for Fraud Management.

Working on regular Global customer complaints and requests (call disputes, Recharge related problems, wrong charging etc) with in the agreed SLAs.

Providing Root cause analysis (RCA) of the problems. Working on wrong charging cases/new patch installations and all kinds of telecom technical

support role. Part for upgrades in the Network.

Projects Handled:

1. Bharti Mobile Broadband Charging Go-Live:

The project involved the transfer and ownership of Bharti Post-Paid subscribers from Huawei IN to Ericsson IN system and subsequent charging/ billing for Data Services.

# The provisioning/de-provisioning of Offer ID/PAM ID from Customer Account and identifying and rectifying any errors

# Conducting Health Check Up of IN nodes ( AIR, SDP ,CCN)

# Operation and Maintenance of all the nodes involved for the MBC project

2. Ericsson India: - Operation and Maintenance of all IN nodes

Duration : - December 2010- Till present

Following activities were carried out

Working on Ericsson Intelligent Network (IN) on Charging System 5.0

Providing support to Prepaid subscribers for Ericsson India projects within the SLA time.

Operation & Maintenance of all the IN Nodes & solving related trouble tickets. Specially SDP, AIR, VS,MINSAT,IVR,CCN And EMA.

Solving customer complaints & tickets raised by NOC & L1 -FM .

As a 2nd line support engineer worked in various IN nodes like SDP, AIR, CCN, MINSAT, VS,EMA,EMM,IVR and does the basic CSR handling

Taking traces for recharges and voice for analyzing the cause and troubleshooting the failures

Doing Activities on IN NODES .

Creation of GUI and Command line users for all nodes like SDP,AIR,VS

Done Restoration of MINSAT with File System backup.

Conducting health check up of all IN nodes (IVR,MINSAT,SDP,CCN,VS,EMM,EMA,AIR)and escalation to vendor for any issues.

Ensuring completion of backup of IN nodes daily & Monthly.

Monitoring of process so that all IN related dumps/data are transferred to IT server on Time.

Provisioning and De-provisioning of prepaid nos as per requirement.

Solving RA related issues for Subscriber Reconciliation.

Looking for Voucher generation ,state change, purging process

Solving FTA related issue.

Solving Recharge related issue, Doing testing scenario for finding the fault cause.

Coordinating with different teams(MPBN, STP ,Field Maintenance) to solve DIP in GPRS & DBP traffic.

Implementing the recommendations in all nodes from development team.

Making scripts for daily usage like ftping reports, cleaning disk space ,taking count from reports.

Have worked on Unix & SQL.

Clients: Ericsson India.

EDUCATIONAL RECORD

YEAR EXAMINATION INSTITUTION PERFORMANCE2006-2010 Bachelor Of Engineering

Electronics and CommunicationMDU 65.08%

2006 (Central Board of Secondary Education)Std. – XII

Apeejay SchoolNew Delhi

81%

2004 (Central Board of Secondary Education)Std. – X

Apeejay SchoolNew Delhi

87%

IT FORTE

Operating System UNIX, Linux, Sun Solaris & Windows XP/Vista/7

Database SQL

MS-Suite MS-Visio Drawing, MS-Power Point, MS-Excel & MS-Word

Domain Intelligent Networks (Pre-Paid Charging)

WORK EXPERIENCE

December-2010 to present : Working as Engineer at Ericsson India Global Services Pvt. Ltd., (Project – Bharti Airtel ). As a part of Back Office Team I am responsible for

• O&M related task of IN nodes.• Daily Health Check up of the IN nodes.

• User Creation and access rights configuration in IN nodes. • Resolution of Customer (subscriber) complaints.• Supporting the business/external teams for the Transformational projects.• Taking up of emergency activities faced in real time.• Preventive maintenance of CCN/EMA/IVR/AIR/SDP/MINSAT/VS on monthly basis.

CERTIFICATIONS• ETCP-102 ERICSSON Technical Certification Program-102(IP Technology)d with 90% score

ETCP – Mobile Broadband Charging

TRAINING

• Charging System 4.0 System Administration Ericsson India Global Services Pvt LTD.

• GSM basics Pandiyan Technologies• IN basics Pandiyan Technologies

PROTOCOL KNOWLEDGE

SS7, ISUP, INAP, TCAP , MAP , CAMEL and TCP/IP, (Understanding of GSM/CDMA call flow)

PROJECTS DONE

Acceptance Testing Project:Worked as a part of AT project team which was responsible for performing acceptance testing of PAN India IN nodes for Bharti project.

OSS Integration Project:Completed OSS integration for alarm reporting and monitoring of all IN nodes of North (PUN,JK,HP and HAR) region and North Central (UPE,UPW and DEL) region.

ACADEMIC PROJECTS:

Major ProjectLED Light Chaser ProjectDeals with the Microprocessors and their application to Control a Light System

Minor ProjectRadio Frequency Planning using GSM

Using the GSM to design and manage a site

TECHNICAL SKILLS

Good understanding of GSM concepts, SS7stack , Call flow in Ericsson Charging System 4.0, Basic knowledge of Diameter Protocol.

• Basic knowledge of Communication Systems and Computer Networking

Operating Systems: Windows XP, Unix

AWARDS AND ACHIEVEMENT

• Successfully completed AT of New CCN/SDP/EMA/AIR to be integrated in Bharti Airtel’s Network for PAN India as a part of new year readiness in limited time. These nodes were made live later.

• Successful Implementation of IPMP in AIR servers.• Successfully Completed the ICP upgrade in the MINSAT server.• Maintenance of several nodes on the eve of New year for all the Seven circles of Northern

region.• On-site support for fault rectification and hardware replacement on various occasions.• Looked after DELHI CRS database corruption issue.• Recharge issues.• Successfully upgraded the EP package in MINSAT server

HOBBIES

1 Playing Cricket, Badminton& Volleyball2 Listening to music3 Exploring new places

Strengths• Conscientious• Ability to lead the team• Determined• Group management• 100 % Availability

PERSONAL INFORMATIONName: Tushar MalhotraDate of birth: 23th Jul, 1988Father’s Name: Mr. Ajay Kumar MalhotraMother’s Name: Mrs. Anita MalhotraGender: MaleMarital Status: UnmarriedLanguages Known: English, Hindi

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