Nagendra Rao

E-mail: veerankinagendra@gmail.com Mobile: +91 9703546677

Senior Network Professional with over 7.9+ years of experience with proficient skills in network switching, Routing, network design, implementation and load balancing. Adept in analyzing information system needs, evaluating end-user requirements.

PROFESSIONAL CERTIFICATION

Cisco Certified Network Professional (CCNP) Cisco Certified Network Associate (CCNA) HCL certified IT infrastructure management engineer(HCL)

ACADEMIC EDUCATION

Bachelor of Technology (Information Technology), 70%, 2008Koneru Lakshmaiah college of Engineering, Vijayawada, Andhra Pradesh

Board of Intermediate, 86%, 2004Sri Chaitanya Intermediate College, Vijayawada, Andhra Pradesh

Board of SSC, 85%, 2002Jyothy vidyalaya high school, Vijayawada, Andhra Pradesh

PROFESSIONAL EXPERIENCE

Senior Network Engineer, September, 2015.HCL Technologies, ChennaiCustomer: Freescale Semi-conductorsSupport Level: L3

Troubleshooting and working knowledge of cisco Nexus FEX2K/5K/7K/9K Experienced in switch hardware refresh migration plan with cisco nexus 7K/9k Experienced in cisco nexus platform hardware integration with cisco IOS products. Troubleshooting and working knowledge of port channel,STP,vPC,Fabric path,OTV

infrastructure Responsible for Migration projects, incident management, change management,

operational tasks, service requests, and others

IT Analyst, April, 2014 – August 2015Tata Consultancy Services ltd, ChennaiCustomers: Microsoft, Network Appliance (NetApp), WorldwideSupport Level: L3

Troubleshooting and diagnostics related to WAN, LAN and Wireless circuits Providing effective Technical support and troubleshooting the complex network

issues, meet SLA agreement and train network engineers the same Skilled in providing outstanding technical solution and troubleshooting the complex

network issues. Engaging with the service provider in performing the tests on the live network to

isolate the issue. Well versed with the processes of Incident Management, Change Management,

Problem Management, and Escalation Management. Roles & Responsibility of Global Network Operations Centre

o a) Review the information received by the first line team.o b) Conduct health check to confirm the on ground condition.o c) Trigger action to bring the concerned estate to steady state.o d) Trigger escalation to internal and external stake holderso e) Manage the state till such time the same is stable.o f) Conduct changes on the infrastructure as advice by the stakeholder as per

our change management process.o g) Participate in RCA & SIPo h) Work with project and engineering teams in delivering solution.o i) Participate in Audit reviewo j) Do trend analysis to review the infrastructure performance and support the

regional and global team with their capacity related decision making

Responsible for incident management, change management, operational tasks, projects, service requests, and others.

Senior Engineer-Network Management, March, 2012 – April, 2014Wipro InfoTech, ChennaiClient: Standard Chartered Bank (SCB), Global Support.Support Level: L2+

Prepared effective technical documents for the new implementations, updated them as changes occur. Created SOPs and contributed regularly to the business improvement with Capacity Management and SIPs.

Development of automatic maintenance and monitoring systems and providing network solutions to clients.

Trouble shooting and problem resolution of elusive customer network difficulties. Tool based design verification using network simulation tools. Business Continuity Planning and Disaster Recovery Planning and Implementation for

all the Network Equipments Responsible for installations, support, maintenance, upgrades and troubleshooting of

Cisco Routers, Switches, Cisco based WAN and LAN networks, Riverbed devices Effectively contributed to design and implementation of security policies to detect

and prevent the threats, and to monitor vulnerabilities and breaches Provided operational support for various business unit connectivity, through

implementing firewall policies on ASA and Netscreen.

Senior Engineer, August, 2011 – March, 2012MindTree ltd, HyderabadClient: MicrosoftSupport Level: L2

Troubleshooting and diagnostics related to WAN, LAN and Wireless circuits Providing effective Technical support and troubleshooting the complex network

issues, meet SLA agreement and train network engineers the same Skilled in providing outstanding technical solution and troubleshooting the complex

network issues. Engaging with the service provider in performing the tests on the live network to

isolate the issue. Well versed with the processes of Incident Management, Change Management.

Network Engineer, June, 2008 – July, 2011

HCL Infosystems ltd, HyderabadClient: BSNL, ONGC, Indian Airforce.Support Level: L1+, L2.

PRODUCTS KNOWLEDGE:

Routers: Cisco 7600, 7200, ASR series. Switches: Nexus FEX2K/5K/7K/9K, Cisco Catalyst 6500, 4500, 4948,3850, 3750,

2950 Wireless: WAPs, Wireless controllers WLC Load balancers: Cisco ACE, F5 DNS & DHCP: Bluecat, Infoblox Bandwidth Optimizers: Riverbed Traffic Analyzer: Gigamon Network Management Tools: HPNA, Sevone,Tivoli, Cacti, Splunk, Netflow,

Pathview, NCS Vitalnet. Ticketing tools: Service-Now, Remedy, and Microsoft MS Change.

NETWORKING SKILLS

Understanding and working knowledge of cisco Nexus switches and switch migration plans.

Comprehensive understanding and working knowledge of protocols BGP, EIGRP, OSPF, and switching concepts VLANs, PVLANs and STP.

Working knowledge of traffic filters using access-list, prefix-list, Route maps and Route redistribution.

Working knowledge of management of Access Points and Wireless controllers.

PERSONAL DETAILS

Date of Birth May 19th, 1987Sex MaleNationality IndianMarital Status MarriedRole Senior Network EngineerLocation Hyderabad