resume - vikas anand
TRANSCRIPT
VIKAS Mob: +91-9958277113
Email: [email protected]
OBJECTIVE
To be a part of an honorable organization and seeking a role that offers challenging assignments and responsibilities, opportunities to contribute to organization coupled with personal growth.
SUMMARY
Over 9 years of rich experience in Financial Backend Operations; Team Management at the backend process of Bank of New York Mellon Corporation and ComputerShare Shareowner Services.
Asst- Manager Operation - Oct 2013 till date
Management and delivery of performance metrics Operations strategy & process re-engineering Optimizing business performance, change Management & strategic planning Planning & Organizing training programs for developing resource skills Developing tailored QFD (Quality Function Development) plans & training
curriculum & leading QA calibrations Establishing resource requirement, projection and procurement Performance Monitoring and creating development action plans for Supervisors
& Quality Team Developing business efficiency through innovations and initiatives Leading cost effective program management Extensive interviewing, hiring and training experience Deploying and improving processes for evaluation & performance based
appraisals Inter-departmental co-ordination
Team Lead Oct 2009 till Oct 2013
Managed operation, with direct supervision of 20 team members Maintained full responsibility for P&L, vendor relation and updates Met multiple daily deadlines for processing request of shareowner and ensuring
proper routing, clearance and statement rendering Facilitated weekly staff meeting to share information, respond to issue and avoid
escalation and develop incentive programs to improve performance and to reduce error rate
Directed month end production meetings, generated forecast and set performance milestones to ensure accuracy and timeliness of month end deliverables
Coached individuals team members in presentation and communications skills, supporting each member’s growth and career development
VIKAS Mob: +91-9958277113
Email: [email protected] Quality Analyst: Apr 2008-Oct 2009
Worked closely with Data Center Representative to discuss and implement process improvement, resulting in streamlined operation and increased revenue
Conducted and oversaw daily quality control efforts to ensure accuracy and consistency throughout all the domains
Take weekly and monthly one on one session, regarding more perfection in their work.
Sr. Executive Apr 2007-2008 March
BANK OF NEWYORK BNY acquires Mellon Financial July 2007- Being a part of acquisition, worked on transition process of new companies and comply with their rules and regulations
Executive C.S - 26 May, 2006
Received scanned images through Enterprise Workflow Application, probe the request of stock holder and process the work items
Handle queries regarding Merger, Transfer of stocks(s), Tax Information (1099Div and 1099B), SSN Certification, sale and purchase
Achievements
Achieve best trainee of the batch Acknowledged as best employee of the month award Acknowledged as best Team lead of the month award Acknowledged as best supervisor of the quarter
Qualification
Year 1998 - 2002 B.Com University of Lucknow PERSONAL DETAILS
Name: Vikas AnandAddress: 22, Napier Road Colony Part 1.Thakurgunj, Lucknow Marital Status: Married
The information furnished above is true to my knowledge and belief. I undertake the responsibility for all the information furnished in this resume.
Sincerely,
Vikas Anand