RESUMERESUME BIJAN DUTTA

Objective : To grow in life by working in a platform where I can exploit my technical skills & put my best effort for growth of the organization.

Name : Bijan Dutta

Permanent Address : “Deboprobha Dutta Bari” B.Garden, Dakshin Rajyadharpur (Sarderpara),Srerampur, P.O. Mallickpara, Dist. Hooghly, PIN : 712203 State – West Bengal

Mobile No. +918478997006

Email Address : mails.bijan@gmail.com;

Experience : Job involved below mentioned tasks :

(1) Provide Backend Network support for Network Operation Centre (NOC) of DUTelecom. (Note : Technical support on issues of Landline, Broadband & TV)

(2) Provide field support as well as inhome support for computer users of our client.(3) Provide support 24*7 and work in Night Shift.(4) Troubleshoot on software issues of laptop & desktop.(5) Fix virus infected issues.(6) Fix software issues of Wireless Printer & Scanner.(7) Configure wireless network with router, modem and other network devices.(8) Create secured network connection.(9) Configure email clients, like Microsoft Outlook 2013, Microsoft Live Mail, Mozilla Thunderbird, etc.(10) Setup automatic backup of email and system data on backup devices (like, external Hard disk)(11) Work with OS, like Windows 8.1 Pro, Windows 7 Ultimate, Windows Vista Home Premium.(12) Provide all India support for software and hardware issues in offices and depot of client.(13) Provide online support and phone support to international customers from US, Canada, UK , Australia & Dubai

Current CTC : 1.75 Lakhs EXPERIENCE : 5 years 5 months 10 days

Professional Experience : Name of Organisation

& Location Designation Tenure of Job Duration Salary Drawn (Per Month)

Concentrix Customer Care Associate

From 10th October, 2011 To 10th August, 2015

3 Years & 10 Months

Rs.12,000 + (Twelve Thousand Plus

Performance Incentive)

PCS Technology Ltd,Kolkata

Technical Helpdesk Coordinator

From October, 2010 To July, 2011 9 months

Rs.6,500(Six Thousand Five

Hundred Only)

PCS Technology Ltd,Kolkata

Technical Helpdesk Coordinator

From 25thAugust,2008. To 4th July,2009.

10 Months & 10 Days

Rs. 5,120(Five Thousand One

Hundred Twenty Only)

Educational Qualification :

Examination Year of Exam Board / University School / College Division Percentage

of Marks

B.Sc. 2001 North Eastern Hill University Saint Edmund’s College 2nd 45%

Higher Secondary 1996 Meghalaya Board of School

EducationLaban Bengalee Boys’

Higher Secondary School 2nd 51%

Secondary 1994 Meghalaya Board of School Education

Laban Bengalee Boys’ Higher Secondary School 2nd 59%

Professional Qualification :

Name of the Course Year of Passing Name of the Institution & Location Percentage

of Marks Grade

Software & Programming Course 2010 NIIT, Shillong. Certified Certified

Honours in Computer Hardware (A+ Course). 2007 Indian Institute of Hardware Technology,

Kolkata. 70% B

Diploma in Information Technology Application 2003 Barrackpore Youth Computer Training

Centre, Kolkata. 73% B+

Personal Information :

Father’s Name : Bidhan Dutta

Occupation : Business

Candidate’s Date of Birth : 1st January, 1978.

Sex : Male

Marital Status : Single

Languages Known : English, Bengali & Hindi.

Hobbies : Surfing internet

Date : Place : Signature: