Kamal Qazi 1

Moustafa El-Ali

Email: moustafa-el-ali@live.com.au Mobile: 0433 354 168

Career Objective:

To pursue a career in accounting, I endeavour to maximise the skills I have gained in my working career as of yet and plan to replicate them on a larger scale in a major accounting firm. I wish to eventually take on

bigger responsibilities and exciting challenges in the field of accounting. Education:

Western Sydney University (2013-Present)

Bachelor of Business and Commerce major in Accounting.

Australian Careers Business College (2012)

Information Technology (Network Security)

Plumpton High School (2011)

Higher School Certificate.

Employment history:

The Commonwealth Bank – Collections Officer

August 2014 – March 2015

As a collections officer representative my objective was to follow up on customers who are in debt with their credit card, home loan, personal loan and overdrawn personal account to recover outstanding payments. The main focus was to minimise losses to the bank at the same time as gaining a good

understanding of the customers personal/financial situation and delivering excellent customer service.

KPI’s

Set on a fortnightly basis - 240 second Average Handling Time as well as a 60 second hold and wrap up time per call.

80% and above Customer Satisfaction Rating as given from 1-100%. Average dollars collected above target.

89% promises kept (PK rate). 92% Adherence, following and being on scheduled work modes (Inbound, Admin, Web chat,

Break/Lunch).

Achievements

Most consistent stats in 2014 – November and December. Most consistent stats in 2015 – January and March. Team health and Lifestyle Co-Coordinator.

Aus Global Pty Ltd – Courier / Secretary

November 2009 – March 2010

With my time as both a courier and secretary for the company, my roles included delivering goods to customers, dealing with customers, providing invoices and cash handling. As a secretary, I was often involved in replying to vendor e-mails and making phone calls related to shipment containers as well as

speaking with various customers and vendors. Overall, the main goal of my positions were to maintain the companies’ good customer relationships and ensure customer satisfaction. In addition to this, it was vital

that I ensured our vendors were constantly updated with the performance of their products as well as providing suggestions to what they may do to improve their goods in order to perform efficiently in the market.

Kamal Qazi 2

Guardian Venue Management – Security guard

May 2015 – Present

As a security guard my role was to make sure all patrons were safe in many concerts, sporting events and community gatherings. I gave friendly information and instructions for any enquiries of the patrons and

often directed lost individuals as well as remove intoxicated people from within the vicinity.

Personal Attributes

Work well individually

Efficient with Microsoft Word

Efficient with Microsoft Excel

Always wanting to learn

Work well in a team

Not afraid to ask questions when unsure

Always straight to the point

Well and gently spoken

Respects and treats all peers as equals

References Available Upon Request