resume june16
TRANSCRIPT
HANNAH JOHNSON23606 36th Place West, Brier WA, 98036 | [email protected] | (425)-877-7062
OBJECTIVE To obtain an internship position in the Human Resources Department
QUALIFICATIONS Self-directed Strategic thinker Excellent interpersonal skills Customer service-oriented Upbeat, outgoing and positive Extensive hospitality background
PROFESSIONAL OVERVIEW
Enthusiastic business major student with excellent customer service and communication skills and strong motivation to succeed
Constant ability to learn new tasks quickly and while creating solutions using technological advances
Action-oriented with strong ability to communicate effectively with superior, professional, and business audiences
Comfortable with taking the lead in compliance with government regulation at all times
EXPERIENCE HOSTESS/SERVER ELLIOT BAY PUBLIC HOUSE AND BREWERYSEPTEMBER 2013-APRIL 2016
Appropriately suggested additional items to customers to increase restaurant sales. Effectively communicated with kitchen staff regarding customer allergies, dietary
needs and other special requests. Promptly served all food courses and alcoholic beverages to guests. Accurately recorded orders and partnered with team members to serve food and
beverages that exceeded guests’ expectations. Maintained a professional tone of voice and words at all times, including during
peak rush hours. Greeted guests and communicated about wait time
CASHIER NORTH VILLAGE CAFÉ SEPTEMBER 2012-MARCH 2013
Accepted payment from customers and made change as necessary. Correctly calculated charges, issued bills and collected payments. Cleaned and maintained the beverage area, display cases, equipment, and order
transaction area Worked as a team member performing cashier duties, product assistance and
cleaning.
SERVER/CASHIER FAMILY FUN CENTERJUNE 2011-AUGUST 2012
Developed and maintained exceptional customer service standards. Cleaned and maintained the beverage area, display cases, equipment, and order
transaction area Managed closing duties, including restocking items and reconciliation of the cash
drawer. Politely answered phones promptly and recorded and confirmed reservations. Received Employee of the Month Award August of 2011
EDUCATION CENTRAL WASHINGTON UNIVERSITY, LYNNWOOD, WASHINGTONBACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION DEGREE
SPECIALIZATION IN HUMAN RESOURCE MANAGEMENT
RELEVANT COURSE WORK: Computer Science Intro to Financial Management
Management of HRM Essential Skills for Business
Professionals Business Com & Report Writing
EDMONDS COMMUNITY COLLEGE, LYNNWOOD, WAACCOCIATE OF ARTS IN BUSINESS DEGREE
RELEVANT COURSE WORK: Business Law Statistics Macro and Micro Economics Intercultural Communications Business Pre-calculus and
Calculus
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