Dain Sanye

Sydney NSW

0404 677 287

Dain.Sanye@outlook.com

Summary

I am a skilled Project Manager with 10 years’ experience using best practices project management methodologies PRINCE2; AGILE; and PMBOK to effectively control the end-to-end design and delivery process for projects, and achieve realisable savings and quantifiable return on investment through increases in capacity, efficiency and productivity for your organisation.

My experience includes concept to go-live project management for Learning Management (LMS), Information Management (IMS), and Service Management and Delivery Systems (ITSM) for a range of stakeholders from 70 to 40,000 end-users.

My qualifications include Practitioner certification in PRINCE2; Practitioner certification in AGILE; PMBOK Diploma in Project Management; and Lean Six Sigma Black Belt certification.

I focus my project management style to achieve strategic objectives and service delivery to all my stakeholders throughout the project including a structured implementation to ensure the project process and scope is controlled, transparent and engaging, effective communications, appropriate risk management, and pre- and post-project evaluation strategies.

I use the strengths of my certified Practitioner project methodologies and incorporate the strengths of Lean and Six Sigma continuous improvement tools to ensure my project outcomes are effective, sustainable and forward-thinking.

I identify and eliminate time traps and non-value adding tasks and business processes, drill-down processes with the Pareto Principle, ensure minimum critical path to customer-facing outcomes, and investigate the velocity of project, business and system processes with tools including Value Stream mapping, the Deming PDCA cycle, Ishikawa cause-and-effect mapping, 5 Whys, and Just-in-time resource management.

I always ensure training, documentation, and reporting functionality is effectively integrated in the lifespan of the deliverables achieved through the project and the system released to end-users.

I am seeking a position where I can leverage my project management skills, experience and knowledge to deliver exceptional systems and services.

My core competencies

i. Best practice end-to-end Project Management using certified methodologies, alignment with strategic objectives, and effective engagement of stakeholders

ii. Business case development and process analysis including requirements gathering and documentation of current and best practice process flows aligning to the mission values and direction of the organisation

iii. Development and maintenance of appropriate risk management and mitigation strategies to ensure change is effectively controlled, implemented, and achieves return on investment

iv. Team leadership involving direction and control of assignments, inspiration to think outside-the-box, and support to focus on the strategic objectives of the project to the organisation

v. Effective planning, communication and liaison between technical staff/vendors and end-users/system administrators to ensure technical development effectively maps against the end-needs of users

vi. Information management and analysis from benchmarking to post project review to ensure evidence based decision-making provides a clear critical path to an effective solution

vii. Evaluation of project and change processes, and calculation of return on investment

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viii. Training of staff to improve transferrable skills, confidence in change management, and ownership of the new system or process

My experience

Senior Consultant for IT Service Management Solution in the Cloud and bespoke systems (2012–13)

Fusion5 Limited; Infinite Technology; NST Worldwide

I am the Project Manager for consultation, training, implementation of Enterprise and IT Service Management systems including Software as a Service (SaaS) cloud solutions for clients including YUM Restaurants (KFC, Pizza Hut) and the NSW Catholic Education Office; to provide an integrated, best practice ITIL compliant solution enabling single and consistent sourcing of information for all enterprise ICT, HR, and Facilities delivered and managed services.

I am also the Project Manager for best practice consultation and implementation of upgrades to the National Weighing and Instruments national data system to increase efficiency and save significant man-hours by automating regular processes and adding mobility functionality through the integration of SharePoint Access Services; Project Manager for the best practice implementation of an internet and intranet content management system to improve the public image of the NSW Office of the Director of Public Prosecutions; Project Manager for the implementation of an e-commerce shopping cart website application to improve sales and marketing opportunities for Australian Motorcyclist Magazine; and Project Manager for best practice consultation and implementation of system upgrades to Adobe FLEX system website data interface and server configuration for YUM Restaurants Australia to improve access to information on processes for appropriate employees including Security breaches, Workplace health and safety reports, Health and WorkCover reporting, and Supplier and Customer complaint reporting.

Department for Education and Child Development

Senior Project Manager, Data Management and Analysis Systems for Workforce Development (2010–11)

Senior Consultant, Evaluation and Continuous Improvement for Workforce Development (2011–12)

From 2010–2012 I was the Project Manager for the proposal, consultation, design, implementation and deployment for the Department's statewide Professional Development System (PDS); a learning management system (LMS) solution for 1000 trainers and 40,000 end-users across the education sector to create a single resource and access point for all types of training and professional development.

I was also the Project Manager for the development of the Department's eduportal Professional Development module to enable eligible employees to apply online for career promotions; Project Manager for the design, development and administration of the Workforce Development Information Management System (IMS) as an ERP solution enabling a single consistent data source with appropriately designed interfaces (15) for project management, events management, training management, finance and business administration, and specialist team interfaces for specific roles and responsibilities including workforce recognition, performance management, and executive reporting; Project Manager for the design, development and administration of the Human Resources Training and Professional Development website; and Project Manager for the implementation of the Windows 7 operating system and Microsoft Office 2010 application suite pilot for 70 users to precede the 5000 user organisational roll-out resulting in an average 100% increase in end-user efficiency with target $3M savings achieved from $1.4M roll-out cost.

Project Manager for the Office for the Ageing at Department for Families and Communities (2008–10)

I was the Project Manager for innovations including the 100,000 word State of Ageing in South Australia report, a tri-university collaborative statistical analysis of the State's ageing population; Project Manager of the Circle of Friends project supporting and engaging isolated older South Australians in community groups, and Project Manager from proposal to implementation of the eSee Talking with Family initiative which installed and demonstrated free-to-use real-time internet video

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communication services for older South Australians to talk to and see family members interstate or overseas.

Senior ICT Officer at Department of Health (2007–08)

I was the Project Manager responsible for the design and development of the first SA Health Department's ICT Central Helpdesk knowledge base data system enabling knowledge from employees to be captured, recorded, searchable and easily used by new staff and colleagues to improve resolution time and provide consistent solutions to end-users; Project Manager for developing the SA Health Department's ICT Central Helpdesk Project Management System enabling projects to be properly and consistently planned, documented and evaluated; Project Manager for the design, development and implementation of the SA Health Department's ICT Central Helpdesk Training System including effective and step-by-step induction procedures, application instructions and daily task lists to improve the consistency and professionalism of ICT support provided by new staff and significantly decrease on-boarding time.

My qualifications

PRINCE2 Practitioner Agile Certified Practitioner PMBOK Diploma of Project Management ITIL v3 ITSM Enterprise Advanced Lean Six Sigma Black Belt

Certificate IV in Training and Assessment Certificate IV in Information Technology

(Websites) Certificate III in Government, Business

Excellence: Continuous Improvement Bachelor's degree with four (4) majors Mensa

My Learning Management System (LMS) project management example

I was the Project Manager (lead) for the Learning Management System project for the South Australian Department for Education and Child Development from 2010–2012.

I led the project using best practice PMBOK project management and PDCA continuous improvement frameworks for the design, procurement and implementation of a single organisation and statewide learning management system.

I defined and achieved strategic goals for the LMS solution including integrated:

learning delivery solution including compliance with the international standard SCORM format for training and learning objects within an integrated content management system (CMS) enabling secure and appropriate access to multimedia and interactive learning content objects

learning management solution to enable all users to maintain a single, secure, online record of all their current and past professional development enrolments, attendance and achievements ranging from tertiary qualifications to short course training to attendance at professional events

training management solution to single-source, deliver, record and report training to all employees and affiliated organisations statewide in an online environment including AVETMISS reporting for nationally accredited vocational education and training (VET) qualifications delivered by the enterprise Registered Training Organisation (RTO)

talent management solution to provide a single data source to identify the skill strength of the workforce and increase employee retention through identifying and rewarding high performing and highly skilled staff

I project managed the scope for the design and implementation of the LMS by identifying and defining the requirements of a wide range of disparate end-users against the strategic direction of the organisation, through the development of the system design specification document, managing the procurement, implementation and configuration of the solution, directing functional and user acceptance testing, creation of printed and online user process documentation, to achieve system deployment and handover to an ongoing system administrator. I facilitated workshops and delivered presentations to a diverse range of stakeholder groups, as well as created online interactive user groups, a training facilitators guide on how to create and manage courses in the new system, and a system administration instructional guide including monitoring, reporting and ongoing management

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requirements as well as describing opportunities for further improvement to the system for the ongoing system administrator.

I engaged a range of internal and external stakeholders representing a diverse scope of needs in the management, delivery and reporting of training, courses and professional development events from corporate to statewide site-based locations. I managed risks, constraints, challenges and opportunities including replacing or integrating all existing systems used to manage, deliver and report on training. I facilitated transitions including the migration of learning delivery for the enterprise RTO from an unsupported Moodle platform. I successfully achieved all the project objectives included supporting 1000 functional users (trainers), 40,000 end-users (learners), and regulatory compliance requirements, over a two (2) year schedule with a budget of $530,000, and the ROI capability to increase the capacity of functional users by 40% (2 days per week) through single sourcing enrolment information, template courses and reports, streamlining processes and automating repetitive functionality.

The Department for Education now has a single system to provide a online, accessible source for all their nationally accredited qualifications, competencies, non-accredited certifications and other professional development, skills and experience; with the organisation now able to identify and report of the strengths and opportunities from individuals to sites and across the whole workforce from a single system.

My hobbies

Horse-riding Charter fishing Ten-pin bowling Beach volleyball

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