resume-ana maria
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Ana Maria Garcia
11 Groveview Court Cell: 416-568-5886Thornhill ON L3T 4J5 Home: [email protected]
OBJECTIVE: Seeking a part time position where I can utilize my own skills to ensure all customers have an exceptional customer service experience.
SUMMARY OF QUALIFICATIONS Fluent in communicating, reading, and writing in Spanish Excellent teamwork skills as proven with my 15 years of competitive sports Capable of handling multiple responsibilities while maintaining positive feedback from
clients Effective leadership skills obtained over multiple years of working with children
EDUCATION St. Robert’s Catholic High School 2009-2012
Ontario Secondary School Diploma Thornhill ON
Seneca College 2012-2014Travel & Tourism, 2 Year Diploma Markham ON
WORK EXPERINCE Mobilize- Canada January 2015-Janurary 2016
Front Desk Agent at Sawridge hotel, Fort McMurray Alberta & Inns of Banff, Banff Alberta
Job Description: Responsible for customer service, welcoming the guest, in charge of booking, scheduling and conference in the hotel, noting the important agenda, and other task related to daily hotel management operations.
Internship Abroad - South Africa February-April 2014 Hotel Staff at Lido Hotel, Johannesburg & Zulu Nyala Game Lodge Heritage, Hluhluwe
Selected to participate in an internship in South Africa as part of Seneca College's academic requirements.
Job Description: Maintained a high standard of personal appearance, accountability of guest relations, laundry, food service and cleaning. Tended to all bar related needs while maintains excellent customer service. Adapted well to shared living arrangements and cultural requirements. Assisted with office duties, completed filing, and inputted information into database
Hostess Smash Restaurant October 2014- December 2014Fire & Ice Restaurant July 2009-October 2013
Job Description: Greeted, welcomed, and assisted guests find their tables. Provide excellent customer service.
Ana Maria Garcia
11 Groveview Court Cell: 416-568-5886Thornhill ON L3T 4J5 Home: [email protected]
Mayfair Pools Retail April 2013-December 2014Mayfair PoolsJob Description: In charge of dealing with day to day customer service skills, while being able to operate a cash resister as well as perform be a chemical analysis on a customer pool water samples.
Town of Markham Instructor January 2011-2013Town of Markham Job Description: Assist and encourage young children while instructing them.
Camp Counsellor March Break 2012Town of Markham Job Description: In charge of a group of children at a day camp. Day`s activities included planning daily games, sports, and outdoor entertainment.
Soccer Coach July 2011-September 2011 Thornhill Soccer Club Job Description: Planned training drills, practiced disciplined activities to finish a successful season.
Server Assistant May 2008-February 2009Jerusalem Restaurant Job Description: In charge of setting, clearing tables and assisting servers on regular duties.
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CERTIFICATIONS-Tico Certified -Sabre Trained, -RBC Insurance E-Learning Certificated -Standard First Aid With CPR-C, -High Five Certified -TESLO Certified -Healthier Water Care Certificated -Esso Medals & Certificates Of Achievements-Smart Serve Certified
EXTRA CURRICUALR INVOLVMENT Varsity hockey & soccer Team at St. Roberts Catholic High School September 2008-
2012 Fundraising:
Helped in a Charity for multiple sclerosis successfully raising over $2000 June 2013- Made fliers, invitation, cards and ran 10 kilometres
VOLUTEER Help with election campaign for Councillor of Richmond Hill November 2011
-Lidia Kafieh ran as councillor Coach soccer at Thornhill Soccer Club July 2012 Help bake food for The Church of Good Shepherd Parish October 2007-2008 Alter Serve at The Church of Good Shepherd Parish October 2006-2008
Ana Maria Garcia
11 Groveview Court Cell: 416-568-5886Thornhill ON L3T 4J5 Home: [email protected]
REFERENCESAvailable upon request