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Anna C. Mills375 Oakwood Drive
Harrisonburg, VA 22801Phone: 540.244.7417
Email: [email protected]_____________________________________________________________Objective
Obtain a Bachelor of Science Degree in Hospitality Management to then move on to a career where I will be able to contribute my knowledge and experience in the industry, as well as expanding it in the process.
EducationJames Madison University, Harrisonburg, VA
B.S. Hospitality Management Minor in Business Expected Graduation: May 2017 Major GPA 3.233
Experience400 Hour Internship at Kyoto Japanese Steakhouse, Harrisonburg, VAMay 2016- August 2016
Front of House Operations and Assistant Managing Taking care of to-go orders, phone calls, checking cleaning before opening and
after closing, helping servers when needed, handling cash/cards/gift cards, interacting and helping customers when they have special requests, questions or concerns.
Learning how to be a successful manager and leader, learning the operations of a restaurant and all of the little details that go in to running a restaurant, learning to create a schedule based on employees preferences and requests.
I chose to do my JMU required internship at the restaurant because I believe that it will give me the ability to learn the necessary skills of what a successful manager and leader should be.
Internship with It’s Your Day Wedding Coordinating, Harrisonburg, VAAugust 2015- present
Helping the coordinator with the overall details on the wedding day Going through the itinerary and making sure everything is going according to
schedule Setting up décor at the venue before the wedding, and tearing down everything
afterwards Helping direct and guide guests with any questions they may have
Hostess/Assistant Manager at Kyoto Japanese Steakhouse, Harrisonburg, VA
March 2016- present Handling Front of House Operations Seating guests and checking out guests at the end of their meal Helping the Back of House manager run the restaurant when owners are out of
town Taking reservations and handling all to-go orders Person employees come to when they have questions, or when customers have
questions/concerns.
Extern for Aramark, Harrisonburg, VASeptember 2015- December 2015
Providing customer service to students when serving Learning how to appropriately maintain the food prep area by adhering to the
appropriate health code Learning how to oversee the inventory and stock of food, as well as maintaining
records of production and supplies so we can accurately purchase necessary items for the future
James Madison University Hospitality Management Themed Dinners, Harrisonburg, VASeptember 2015- September 2016
Serving a four-course meal to guests Helping the senior Hospitality students to prepare and execute their dinners, as
well as helping them take down décor and clean after the event is over
Server at Kyoto Japanese Steakhouse, Harrisonburg, VAMay 2015- May 2016
Providing guests with the best customer service possible by serving them in a timely and positive manner
Working in a team setting by collaborating with fellow servers, hosts, managers, cooks, and back of the house staff
Ability to clean to the appropriate health standards when closing the restaurant
Server at Applebee’s, Harrisonburg, VAOctober 2014- June 2015
Providing guests with the best customer service possible by serving Working in a team setting by collaborating with fellow servers, hosts, managers,
cooks, and back of the house staff Ability to clean to the appropriate health standards provided by the corporate
office
Foodlion LLC Store, Luray, VAJanuary 2013- August 2014
Providing guests with the best customer service possible by being a cashier Knowledge of how to handle cash appropriately Knowledge of appropriate sanitary and cleaning standards when opening and
closing the store Ability to help customers find items throughout the store Ability to check the customer out in a timely and orderly manner
Dan’s Steakhouse, Luray, VAApril 2012- April 2014
Serving as a dishwasher first, later promoted to hostess Knowledge of how to appropriately clean and stock dishes Gained experience in working back of the house, and my first front of house
experience Knowledge of how to properly handle cash and cards Knowledge of how to properly close the credit card system at the end of the night
by reviewing all credit slips and entering them into the system
Skills Leadership Ability to work in a team setting Knowledge of Word, Excel, and Access Written and Oral Communication Organization ServSafe Certification TIPS Certification CVENT Certification (expected by December 2016) CSTEP Certification (expected by December 2016) Wedding Planning Certification (expected by Spring 2017)
Organizations PCMA- Professional Convention Managers Association
Volunteer Experience Note taker for the university office of disabilities Student Volunteer for Le Gourmet by the James Madison University Hart School
2016
References/Recommendations Jessica Lail
Business Owner
It’s Your Day, LLC3087 Swartz Rd, Maurertown, VA 22644 1(540) 325- [email protected]
Eunique Hamilton Food and Beverage VoyagerMarriott Hotels6515 Hilmar Dr, District Heights, MD 20747 1(757) [email protected]
Kevin YoOwnerKyoto Japanese Steakhouse829 East Market St, Harrisonburg, VA 22801 1(540) [email protected]
Recommendation letters can be submitted upon request