Thomas J. Mullen 718 Waukeena Lake Rd

Danbury, NH 03230 (978) 987-4727 ▪ Tmullen8@Gmail.com

SUMMARY OF QUALIFICATIONS & EXPEREINCE

Over 7 years in local politics and in customer care based work

Computer savvy; web development, knowledge of various software and internet expertise

Experience in a teaching, management, call centers, business, and finances

Ability to work well under pressure, quick learner, exceptionally organized, and a team-player

EDUCATION

Billerica Memorial High School – Billerica, MA 2009

Graduated as a part of the National Honors Society with Honors

University of Massachusetts Lowell – Lowell, MA 2013

Graduated with a Bachelor’s degree with a double major in Political Science and Philosophy

Focus on Political Philosophy and Analysis

Suffolk University – Boston, MA 2015

Master’s Degree in Ethics and Public Policy

Focus in Higher Education and Information

PROFESSIONAL EXPERIENCE

Adjunct Professor at Middlesex Community College – Lowell, MA 2015-Present

Taught a class called “Quality Control & Good Manufacturing Practices”

Taught the philosophical aspects inherent in the subject matter

Substitute Teacher for students in the Billerica School System and Colby-Sawyer College 2013-Present

Worked in the Billerica School System (Billerica, MA) from 2013-2015 and currently work for the Windy City School at Colby-Sawyer College in New London, NH.

Provide coverage for absent teachers working with student’s grades Pre-K through 12

Educates current college students who are in a child care program during their internships and practicums

Sole Proprietor of Quality Services – Billerica MA 2013-Present

Oversees the business and delegates responsibilities

Digital Servicing Professional at Circles/Aspire Lifestyles – Chelmsford, MA 2013-2015

Answered calls, texts, and emails from clients and provides callers with excellent service

Quickly and effectively found show tickets, dining reservations, flowers, gift baskets, information, and other concierge and travel related items

Worked with high end customers who have high expectations

Intern at Harotunian Law Office - Billerica, MA 2015

Organize and assist with cases and events of the day as well as witness contract and will signing.

Shift Supervisor at Wendy’s International and Burger King – Billerica & Wilmington, MA 2009-2013

Worked at Burger King from 2009-2012 where I was promoted from crew to shift supervisor and Wendy’s from 2012-2013 where I was hired as a shift supervisor

Created a stable work environment by directing the daily business of the other team members

Worked in a fast paced environment, responded to and resolved customer issues and complaints

Closed the store by taking an inventory as well as counting and balancing the daily income from sales.

Assisted the general manager improve and maintain the store procedures to get approval to become a phase 1 training store at Wendy’s

POLITICAL EXPERIENCE

Full Member of Billerica Republican Town Committee 2008-2015

Attend monthly meetings and discuss on raising funds for Republican issues and planks, as well as work on Republican campaigns at all levels of government.

I am a member and was the Chairman of the Subcommittee on the New Media and a member of the Marketing Subcommittee

Chairman (2010-2013) and Member of the Subcommittee of the New Media 2010-2015

Member of the Marketing Subcommittee 2010-2015

Find ways to market our committee, candidates, and message to the public in ways like sponsoring fundraisers for local and national charities

Created and maintained the website

Maintained and assisted with all e-mails and e-mail addresses associated with the committee

Initiate consideration for any internet oriented marketing ideas