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Bruce May615.878.6791615.576.0123
4693 Seminary Rd.Smyrna, TN, 37167
SUMMARY .
A+ certified PC technician / customer service specialist with a background in providing support,advice and training on computer hardware, software and customer service solutions.
HIGHLIGHTS25 years customer service and technical Ability to read body language andsupport experience from a wide range provide a calming presenceof professional positions. Active listener and open-minded. A+ Certified PC technicianManagement and training experiencein a variety of settings.Will improvise, adapt and overcomechallenges.
ACCOMPLISHMENTSProduced a step-by-step system assembly and software installation manual for ClickEffects systems. Produced an 'edutainment' audio program designed to improve our technicians'customer service skills. The program was adopted globally by Dell.Received 2 Platinum level Pro Support Technician awards.Received 2 Bronze level Pro Support Technician awards.Awarded Dell Pro Support Technician of the Year (2005).
EXPERIENCEComputer Technician / TrainerNashville, TNClick Effects/ Jul 2015 to Current
Assembled hundreds of high-end specialty computer systems.Trained new hires on assembly, troubleshooting and software installation.Wrote the company's first step-by-step assembly manual.Managed warehouse / shipping and tracked inventory.
Customer Service AgentMurfreesboro, TNVerizon Wireless/ Nov 2015 to Jul 2015
Received training on all aspects of cell phone service and support.Provided customer service in a fast-paced call center while meeting requiredperformance metrics. As the senior member of my team I frequently provided moral support and guidance tomy teammates.
PC and Level 2 Support / AnalystNashville, TNDell, Inc/ Jan 2003 to Jan 2014
PC phone / chat technician.Level two chat support technician.
Incident Review Analyst - Reviewed technician logs for errors and discrepancies.Produced and provided customer support training.Produced a customer support training audio edutainment program.
Network / PC TechnicianBay Minette, ALThe Gallery/ Jan 2001 to Jan 2003
Network installation and maintenance, PC technician, Photoshop.Office Machine Service TechnicianMobile, ALBerney Office Solutions/ Jan 1990 to Jan 1999
Performed Customer Service, Sales, Installation, Maintenance, Diagnostics and Repairon office machines.
EDUCATIONInternational Business StudiesUniversity of South Alabama 1999Mobile, ALA.S: Computer ProgrammingSoutheast College of Technology 1990Mobile, ALHigh School DiplomaBaldwin County High 1980Bay Minette, AL
EXTRA-CURRICULAR ACTIVITIESI love working in my home recording studio in my spare time. I play guitar, bass, keyboards anddrums/percussion. In the past I have performed live in several bands and also performed onstage with Livingston Taylor.My wife and I are both songwriters and really enjoy the music scene here in Nashville.
LANGUAGESI have basic reading and writing proficiency in Russian. I also speak a third language that mydaughter and I created together.