RESULT BASED MEASURABLE KPIs

This interventions helps in cascading organization strategic goals and business objectives to employees performance management

systems for verifiable business outcomes

Performance effectiveness and outcome is usually

ignored

Except for sales and operations, all other employees have blurred line of sight between

organizational and employees’ Objectives

No “passing score” or objective decision criterion to validate employee performance against organization performance

Performance based on Subjective trite phrases , rather than OUTCOMES

Excessive focus on measuring the “job activities” and “attributes” rather than “IMPACT”.

Why Result Based Measurable KPIs

Resentment and frustration by employees, resulting in degradation in organization morale, employees' grievance and loss of key talent

Blame game between line and HR on performance rating and reward

Paper centric appraisal with no effective tools with line managers to distinguish between stellar performers and dead wood

Overly inflated appraisal bell curve, not corresponding with achievement of business targets

Consequences of Traditional KPIs

What do we do?Ensure verifiable performance line of sight between organization and employee KPIs

Board

KPIs

Management KPIs

Employees KPIs

We use globally tested and provenperformance alignment framework

Business KPIs

Employee KPIs

Coachingand support

Performancereview

Performanceappraisal

Performancedevelopment

Strategic Goals

Organization & Individuals

Performance Measurement Areas (KPIs)

Business Impact

Volume

Cost

Turnaround TimeQuality

User Satisfaction

EfficiencyVolume

TimeCost

EffectivenessQuality

User Satisfaction

OutcomeFinancial Impact

Employees objectives are generally skewed towards measuring efficiency, whereas organization is interested in OUTCOME.

We make sure that employee and organization KPIs have same line of sight

Employees' KPIs

Organization KPIs

Employees Department Organization

HR Metrics has facilitated following organizations for performance alignment

Ernst & Young Ford Rhodes Sidat Hyder

Mr. Salim Chinoy, CEO and Country Managing Partner with Service Line Leaders

Directors and Heads

Engineering Ltd

Abdul Razak Dawood , Chairman Descon Engineering Limited

(Former Minister of Commerce)

Leasing Ltd

CEO Teizoon Kisat & C Suite Executives

Pakistan Poverty Alleviation Fund

Qazi Azmat Isa , CEO Pakistan Poverty Alleviation Fund with GMs

Pharma Pakistan

C Suite Executives

If you can’t measure it, you can’t manage it

• We encourage Chinese philosophy “give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime”.

• We can groom a team of your cross functional experts to develop their KPIs and then they will be expected to develop KPIs for their dependent departments through a progressive handholding method.

www.thehrmetrics.com Provides human capital measurement solutions to optimize

workforce productivity and organizational performance. Sole education partner of SHRM USA in Pakistan for SHRM-

CP & SCP certifications & recertification credit hours.

About HR Metrics

Our Vision“Optimize industrial productivity through fact based analytical

frameworks in workforce management decisions”Mission

We provide customized human capital measurement, benchmarking and action planning solutions to leverage workforce

productivity for sustainable organization and employees' growthCore Values

• Focus on HR effectiveness and visible impact on bottom line.• Use cutting edge people performance optimization tools.• High level of data integrity backed by industry research.

• Zahid Mubarik SHRM-SCP, SPHRi, GPHR is CEO HR Metrics and the founder leader SHRM www.shrm.org Forum Pakistan. He has honour of being the only HR professionals from South Asia, who became member of ISO Geneva Technical Committee 260 for developing global HR standards. Zahid represented Pakistan in ISO HR Standards meetings at Washington during 2011, Melbourne 2012 and Amsterdam 2013, Paris 2014, Texas 2015 and Singapore 2016. He and played leading role in designing Human Capital Measurement Metrics for global HR standards.

• A strong proponent of measurement and evidence based management; he introduced Human Capital Measurement Metrics in business industry in south Asia. An internationally acclaimed thinker, writer and speaker, Zahid has spoken extensively at national and international conferences. His analytical HR papers and expert talks have been featured by international and national media including Microfinance Gateway World Bank Washington, CNBC, Daily Dawn and Business Recorder.

Chief Consultant

For assistance, please contact

• info@thehrmetrics.com• Telephone: +92- 51-4939069• Mobile: +92-342-5579160• www.thehrmetrics.com