restricted © 2007 ida singapore. all rights reserved. 1 e-government in singapore pauline tan...

RESTRICTED© 2007 IDA Singapore. All Rights Reserved. 1

e-Government in Singaporee-Government in Singapore

Pauline TanSenior DirectorGovernment Chief Information Office (GCIO)Infocomm Development Authority of Singapore


Clear vision

Committed leadership

Closely involved stakeholders

Constant communication with customers

Continuous improvement – realisation that we have, but, taken just a small step

Countable outcomes

Vital Ingredients for e-Gov Strategies


Rising customer expectationsNeed to provide even better service through more proactive, user-friendly, responsive and integrated e-Services

Online medium becoming the medium of choice Need to reach out to those who prefer to communicate via e-channels

Increasing need to do more with less Need to seek new ways to achieve greater efficiency and improved effectiveness

Competitive global environment Need to leverage fully on infocomm to establish a “best for business” climate

Driving Forces for e-Gov

The Last 25 Years …

Civil Service Computerisation Program

Extending government systems to Private sector

Transforming Singapore into an Intelligent Island

Developing Singapore as global InfocomCapital, e-Economy & e-Society

Unleashing potential of Infocomm to create new values, realise possibilities & enrich lives

Leveraging Infocomm for Innovation, Integration & Internationalisation

RESTRICTED© 2007 IDA Singapore. All Rights Reserved. 5Image courtesy of the Singapore Tourism Board

Vision of iGov2010 Vision of iGov2010 (Year 2006 – Year 2010)(Year 2006 – Year 2010)

``

To be an Integrated Government that delights customers & connects

citizens through infocomm


From e-Government to i-Government (iGov)

> Moving from ‘e’ to ‘i’

Symbolises a shift in focus from the means (electronic) to the

outcome (Integrated Government)

Highlights the importance of establishing an Integrated

Government - the underlying foundation to serving citizens and

customers better

Emphasises the opportunity to move from just integrating services

to integrating our processes, systems and information


In A Nutshell

> Integrated Government toDelight Customers and Connect Citizens by improving our

services and enhancing relationships with our customers

and citizensEnhance strategic advantage of the nation through

partnerships with the industryAchieve greater synergy and efficiency by transforming

processes within GovernmentEnrich work experience of public officers through innovative

exploitation of infocomm


iGov2010 Strategic Framework


iGov2010 Targets

By 2010, we aim to have at least

8 out of 10 users being very satisfied with the quality of e-Services

8 out of 10 users being very satisfied with the level of clarity & usefulness of information published online on government policies, programmes and initiatives

9 out of 10 users willing to recommend others to transact with the Government through e-Services

By 2010, we aim to have at least

8 out of 10 users being very satisfied with the quality of e-Services

8 out of 10 users being very satisfied with the level of clarity & usefulness of information published online on government policies, programmes and initiatives

9 out of 10 users willing to recommend others to transact with the Government through e-Services

We will also be monitoring :

• Rankings & accolades in international benchmarks or studies

• Savings and benefits to internal government operations and public officers

We will also be monitoring :

• Rankings & accolades in international benchmarks or studies

• Savings and benefits to internal government operations and public officers


Singapore’s e-Government Structure Structure


iGov Governance Structure

iGov CounciliGov Council

iGov Steering

Committee

iGov Steering

CommitteeICT

CommitteeICT

Committee

iGov Committees

Chaired byPS(F), MOF

Chaired byPS(F), MOF

Chaired byDS(PF), MOF

Chaired byDS(PF), MOF

Chaired byPS(DD), Mindef

Chaired byPS(DD), Mindef

iGov Advisory Panel

iGov Advisory Panel

Highest approving & decision-making committee to oversee & spearhead the entire iGov2010 efforts

Assist iGov Council to oversee & resolve tactical & operational issues in all iGov2010 strategies except S3.1

Drive & oversee the progress of initiatives under S3.1 “Integrating Government” effort

Platform for Government to seek views from private

sector


MOF-IDA Partnership

> CIO to GovernmentProvide leadership in government ICT development &

leadership in provision of services and infrastructure

in order for Singapore to lead in eGovernment

(e-Government Owner) (CIO &Programme Manager)

restricted © 2007 ida singapore. all rights reserved. 1 e-government in singapore pauline tan...

Documents

ida singapore

government igov

government systems

government policies

egov slide

outcome integrated government

nutshell integrated

internal government