reston community center 2019 community survey
TRANSCRIPT
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Kara S. Fitzgibbon, PhD
Director, Center for Survey Research
Weldon Cooper Center for Public Service
July 26, 2021
Reston Community Center
2019 Community Survey
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Survey Purpose
• Assess awareness and support of RCC
• Understand current and projected use of programs
• Identify barriers to RCC use
• Identify accessible sources of information on leisure activities
• Assess level of support for a performing arts center
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Survey DesignMulti-mode, mixed probability
Probability
• Scientifically drawn
address-based sample
of Reston households
• Mail-forward, with
delayed web
alternative
• Confidential protocol
Non-probability
• Open-source available
to anyone who lives or
works in Reston
• Primarily web, with
paper copies available
through RCC
• Anonymous protocol
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Probability Sample
• Sampling frame: Residential addresses within Small Tax District 5
• Sample: 5,500 Reston households
• Purchased from Dynata
• Stratified based on Census Low Response Score (LRS)
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Questionnaire Design
• Iterative questionnaire development
• Qualitative pretest
• Focus group 6/4/2019
• Online version programmed in Qualtrics
• Questionnaire available in English, Spanish, Chinese, Russian, and Arabic
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Data Collection
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Event Date
Postal advance letters 7/3/19
Postal 1st questionnaire packets 7/15/19
Postal reminder letter 7/25/19
Postal 2nd questionnaire packets, web-
referral8/15/19
Mail closeout reminder postcard 8/30/19
Online survey launches 8/5/19
Paper survey packets available at RCC 8/5/19
Close data collection 9/16/19
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Survey Response
• 1,906 completed responses
• Non-probability: 817
• Probability: 1,089
• Response rate: 19.8%
• Margin of error = +/- 3.7% at the 95% level of confidence
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Reston Community Center
2019 Community Survey
Findings
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Awareness and Support of RCC
• 94% of respondents have heard of RCC
• 86% consider RCC somewhat to very
important to the overall quality of life in
Reston
• 90% think RCC makes Reston a more
attractive place to live
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Participation in RCC Programming
• 54% of households had used RCC in the prior 12 months
• 75% of households have used RCC at some point
• 76% of respondents would like to participate in RCC more than they currently do
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Most Relevant Programs &
Recommendations for New Offerings
11
Relevant existing
programs:
1. Community Events
2. Lifelong Learning
3. Land-based Fitness
4. Professional Touring
Artist Series
New Program
Recommendations:
1. Age-specific
programming
2. Fitness/sports
programming
3. Additional lifelong
learning/educational
courses
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Barriers to Participation
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Barriers to RCC Participation
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3%
4%
5%
6%
6%
6%
8%
11%
18%
20%
30%
5%
9%
9%
5%
5%
11%
7%
18%
17%
22%
8%
24%
17%
10%
9%
15%
14%
19%
25%
23%
4%
12%
20%
16%
14%
13%
20%
20%
14%
16%
12%
89%
71%
42%
53%
65%
66%
46%
49%
31%
21%
13%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Lack of transportation
Locations too far/inconvenient
Duration of commitment
Program schedule inconsistent
Difficulty with registration
Programs I want to take overlap
Cost/too expensive
Classes/programs always full
Lack of awareness for existing programs
Current program schedule inconvenient
Too busy
5 Significant barrier 4 3 2 1 Not at all a barrier
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Demographic Comparisons
• Too busy
• Respondents who have children, are employed, and/or younger than 65 years old
• Current program schedule inconvenient
• Respondents who are between 30-64 years old, have less than a 4-year college degree, and household income less than $50,000
• Lack of awareness
• Respondents who had lived in Reston less than 10 years, work full-time, men, less than 4-year degree, and younger than 65 years old
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Demographic Comparisons
• Cost
• Respondents who have children, lived in Reston less than 5 years, renters, language other than English spoken in home, have less than a 4-year college degree, and lower household income
• Programs always full
• Respondents who have children, language other than English spoken in home, and household income less than $50,000
• Lack of transportation
• Respondents over 65 years old, renters, and less than a 4-year college degree
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Communications and Outreach
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Types of Media Used on a Regular Basis
17
1%
14%
20%
25%
35%
49%
49%
53%
54%
61%
0% 10% 20% 30% 40% 50% 60% 70%
Podcasts
List serv/ opt-in e-boards
Streaming television
Print journalism
Radio
Broadcast television
Online journalism
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Demographic Comparisons
• Age
• Older respondents: broadcast TV and print journalism
• Younger respondents: Facebook, Twitter, Instagram
• Employment status
• Employed compared to retired: Facebook, Twitter
• Length of residence
• More years in Reston: Broadcast TV, print journalism
• Fewer years in Reston: Facebook, Twitter, Instagram, online journalism
• Children in the home• With children: Facebook, Twitter, Instagram, online
journalism 18
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How do you find out about RCC programs
and activities?
19
1%
3%
3%
4%
7%
7%
10%
11%
13%
15%
18%
20%
20%
25%
75%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Other miscellaneous
Local TV news stations
Local radio
RCC staff and instructors
RCC e-Newsletter
Local online news outlets
I'm not familiar with RCC…
Social media
Local newspapers
RCC website
Friends and family
Program flyers
CenterStage mailer
RCC seasonal program guide
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Demographic Comparisons• Age
• Older respondents: local newspaper, seasonal program guide,
CenterStage mailer, email
• Younger respondents: social media
• Gender• Men: local newspaper• Women: seasonal program guide, social media
• Length of residence• More years in Reston: local newspaper, seasonal program
guide, Centerstage mailer, family & friends
• Children in the home• With children: program flyers, RCC website, e-newsletter, social
media
• Education• Less than 4-year degree: local TV 20
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Outside of RCC programs, how do you find
out about leisure-time activities generally?
21
1%
2%
7%
7%
7%
14%
15%
15%
21%
33%
33%
51%
51%
0% 10% 20% 30% 40% 50% 60%
Other miscellaneous
Brochures, flyers, printed mailers
ListServe/Opt-in e-board
I don't seek out leisure-time activities
I have trouble finding this information
Local radio
Local TV news stations
Local online news outlets
Social media
Local newspapers
Internet search
Friends and family
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Demographic Comparisons
• Age
• Older respondents: local newspaper, local TV, local radio
• Younger respondents: social media, internet search
• Employment status• Working full-time or retired: local radio• Employed compared to retired: social media
• Length of residence• More years in Reston: local newspaper, local TV, family &
friends• Fewer years: social media, internet search
• Children in the home• With children: social media, internet search, friends & family
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Performing Arts Venue
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1. Very interested
2. Interested
3. Somewhat interested
4. Slightly interested
5. Not at all interested
6. I think RCC’s existing facilities (CenterStage and RCC Community Room) are sufficient
24
How interested would you be in Reston having a
larger venue in which to see music, dance, film
screenings, or other types of performances that
require a big stage to host?
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How interested would you be in Reston having a
larger performing arts venue?
25
Very interested 29%
Interested20%
Somewhat interested
18%
Slightly interested
12%
Not at all interested
11%
RCC facilities sufficient
9%
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How interested would you be in Reston having a
larger performing arts venue?
26
Very interested 29%
Interested20%
Somewhat interested
18%
Slightly interested
12%
Not at all interested
11%
RCC facilities sufficient
9%
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How interested would you be in Reston having a
larger performing arts venue?
27
Very to somewhat interested
68%
Slightly interested
12%
Not at all interested
11%
RCC facilities sufficient
9%
95% CI [64%, 71%]
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Demographic Comparisons
• Statistically significant higher interest in Reston having a larger venue among:
• Women
• Lived in Reston less than 5 years
• Renters
• Work full or part-time compared to retired
• Black or African-American respondents
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1. Very supportive
2. Supportive
3. Somewhat supportive
4. Slightly supportive
5. Not at all supportive
6. Not sure
29
If an arts venue is built by a developer, to what
extent do you support RCC operating that venue
on behalf of the community? Assume that it
would not result in raising the RCC tax rate.
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If an arts venue is built by a developer, do you
support RCC operating the venue on behalf of the
community?
30
Very supportive
37%
Supportive31%
Somewhat supportive
14%
Slightly supportive
6%
Not at all supportive
12%
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If an arts venue is built by a developer, do you
support RCC operating the venue on behalf of the
community?
31
Very supportive
37%
Supportive31%
Somewhat supportive
14%
Slightly supportive
6%
Not at all supportive
12%
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If an arts venue is built by a developer, do you
support RCC operating the venue on behalf of the
community?
32
Very to somewhat supportive
82%
Slightly supportive
6%Not at all
supportive12%
95% CI [79%, 85%]
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Demographic Comparisons
• Statistically significant higher support for RCC operating venue among:
• Married respondents
• Lived in Reston for less than 10 years
• Renters
• Work full or part-time compared to retired
• Black/African-American and White respondents
• Younger than 40 and 50-64 years old
33
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1. Very supportive
2. Supportive
3. Somewhat supportive
4. Slightly supportive
5. Not at all supportive
6. Not sure
34
Without a developer contribution, RCC would need
to undertake a bond referendum to obtain
authority from the community to borrow funds in
order to build a new facility. To what extent do you
support RCC financing the building of a new arts
venue by means of a bond issue?
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Do you support RCC financing the building of a
new arts venue by means of a bond issue?
35
Very supportive
14%
Supportive24%
Somewhat supportive
18%
Slightly supportive
12%
Not at all supportive
32%
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Do you support RCC financing the building of a
new arts venue by means of a bond issue?
36
Very supportive
14%
Supportive24%
Somewhat supportive
18%
Slightly supportive
12%
Not at all supportive
32%
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Do you support RCC financing the building of a
new arts venue by means of a bond issue?
37
Very to somewhat supportive
56%
Slightly supportive
12%
Not at all supportive
32%
95% CI [52%, 60%]
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Demographic Comparisons
• Statistically significant higher support for RCC financing building the venue among:
• Renters
• Work part-time
• Black/African-American respondents
• Household income less than $100,000 and more than $150,000
38
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Summary of Findings
• There are high levels of awareness and support for RCC
• 76% of respondents would like to attend RCC more
• Program Relevance:• Top existing programs:
• Community events, lifelong learning, land-based fitness, and Professional Touring Artist Series
• Recommendations of new programs:• Age-specific, fitness/sports, lifelong
learning/educational 39
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Summary of Findings
• Barriers to Use:
• Being too busy
• Inconvenient program schedule
• Lack of awareness of existing programs
• Lived in Reston less than 10 years
• Work full-time
• Men
• Less than 4-year degree
• Younger than 65 years old
40
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• Communications & Outreach:
• RCC seasonal program guide highly effective
• Media use and sourcing information varies widely across community
• RCC will want to maintain variety of outlets for sharing information
• In particular, RCC should maintain/expand online presence, including social media
41
Summary of Findings
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Summary of Findings
• Widespread support for performing arts venue:
• 68% are somewhat to very interested in Reston having a larger venue
• 82% are somewhat to very supportive of RCC operating a venue built by developer
• 56% are somewhat to very supportive of RCC financing building a venue by means of a bond issue
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Questions?
Kara S. Fitzgibbon, PhD
Director, Center for Survey Research
Weldon Cooper Center for Public Service