responses to queries raised by prospective bidders on rfp for …€¦ · presently, bank has 3800+...

Sl.

No.Clause no.

Page

no.Clause Query Bank Response

1 GENERAL 0 Bid ExtensionWe request that bidder should be given at least 4 weeks for bid submission from

the date of publication on Pre Bid Response / Corrigendum

Last date of submission of bids is extended up to

13.02.2020 16:00Hrs.

2

Security

Deposit/Earne

st Money

Deposit (EMD)

9

Rs.1,50,00,000/- (Rupees One Crore Fifty lac Only) in the

form of Demand Draft in favor of Union Bank of India,

payable at Mumbai. EMD can also be paid in the form of Bank

Guarantee (BG) of any scheduled commercial Bank other

than Union Bank of India, Andhra Bank and Corporation Bank

valid from the date of submission of RFP for a period of

minimum 45 days beyond the final bid validity period.

Request bank to reduce the EMD amount to 15 lakhs Please be guided by RFP.

3 3.2 12 Definition

3.4. ‘Contract’ means the agreement signed by successful bidder and the Bank at

the conclusion of bidding process, wherever required.

3.4. ‘Contract’ means the agreement signed by successful bidder and the Bank at

the conclusion of bidding process, wherever required upon mutually agreed terms

and conditions between both the parties.

Contract is a legal agreement and the documents

which shall be deemed to form and construed as part

of this agreement are RFP, Corrigendum, Technical &

Commercial bids, Purchase Orders, Annexures if any,

etc.

4 4.1 13

Bank will retain its MPLS services availed from various

service providers. The selected vendor will maintain the last

mile line which connects the CPEs to PE router at MPLS PoP.

The selected vendor will maintain the existing primary and

secondary communication links and assist in commissioning

primary and secondary links for new branches.

Please confirm the current count of all the links and service providers.

Presently, Bank has 3800+ MPLS links of BSNL, 250+

MPLS links of MTNL, 1700+ MPLS/RF links of Bharti

Airtel, 1100+ MPLS/RF links of TCL, 600+ links of

MPLS/RF of Vodafone Idea, 800+ VSATs of Bharti

Airtel. Bank has also several P2P links between DC-

DR-NDR.

5 4.2 13

In addition to this, Bank also intends to have a Network

Operation Center (NOC) service in a hybrid model to ensure

smooth monitoring and management of network

infrastructure. The NSI provider will monitor the

infrastructure on 24*7*365 basis from its established NOC

located in India and provide alerts to the Bank for any

event/incidents. The on-site team of selected vendor

stationed at the Bank’s premises will be responsible for

management and maintenance related activities. The bidder

shall submit the list of such organization(s) and the roles and

responsibilities as a part of the RFP bid.

The requirement is not clear. Kindly clarify

Please read the clause as under:

In addition to this, Bank also intends to have a

Network Operation Center (NOC) service in a hybrid

model to ensure smooth monitoring and management

of network infrastructure. The NSI provider will

monitor the infrastructure on 24*7*365 basis from its

established NOC located in India and provide alerts

to the Bank of any event/incidents. The on-site team

of the selected vendor stationed at the Bank’s

premises will be responsible for management and

maintenance related activities

Responses to Queries Raised by Prospective Bidders on RFP for Network Management support services for Wide Area Network of the Bank

LAST DATE OF BID SUBMISSION EXTENDED UP TO 13.02.2020

6 4.2 13

The NSI provider will monitor the infrastructure on 24*7*365

basis from its established NOC located in India and provide

alerts to the Bank for any event/incidents.

Pl. confirm if the Bank will provide access to the NOC team for remote

administration of the devices

Bank will provide restricted access to NOC team for

remote monitoring/management of equipments.

However, these restrictions will be dynamic and

guided by the prevailing best security practices that

the bank adopts.

7 4.2 13

The NSI provider will monitor the infrastructure on 24*7*365

basis from its established NOC located in India and provide

alerts to the Bank for any event/incidents.

We propose to permit the bidder to provide monitoring & management support

from the remote NOC instead of only monitoring in addition to onsite resources

following agreed SOPs. This will ensure best practise deployment

Bank will provide restricted access to NOC team for

remote monitoring/management of equipments.

8 4.4 13 Objectives of the RFP

Bank will not accept any deviations from the terms and conditions specified in

the tender. Deviations could result in disqualification of the offer made by the

vendor at the discretion of the Bank.

We request to allow deviations / conditional bids.

Please be guided by RFP.

9 5.2 13

Apart from having approximately 4400+ branch and office

locations, The Bank has setup Data Centre at Powai, Mumbai

and Disaster Recovery Centre (DRC) at Bengaluru. Also Bank

has established its Near Site Data Centre (NDC) at Nariman

Point, Mumbai. Powai office is having 8 floors and Nariman

Point offices has 17 floors connected by Local Area Network.

The network and network equipments at these locations are

managed and maintained by the existing NSI.

Does bank expect these setups to also be managed by Bidder. If yes, please

provide the inventory at these locations

Yes. Selected bidder needs to maintain the network

of DC, NDC and DRC. Make and model of Network

switches are mentioned in the RFP document.

Detailed inventory of all devices will be shared with

successful bidder.

10 5.2 13 Does DC and NDC provide same services for all branches? pls help to clarify

Bank's DC and DR are providing same services for all

branches. NDC provides selective and partial

services.

11 5.2 13Is DRC just used for data backup, but not provide banking

applications?pls help to clarify

Bank's DR centre is not just for backup purposes. It

is currently providing all services provided by DC.

Some applications are also primarily running from

DRC.

12 5.2 13Is SD-WAN overlay tunnel required between Branches and

NDC or DRC?pls help to clarify

SD-WAN overlay tunnel is required between Bank's

branches/offices and the Regional Office, the Zonal

Office, Union Bank's DC, NDC & DRC, Andhra Bank's

DC & DRC, and Corporation Bank's DC and DRC.

13 5.3 14 How many MPLS uplinks in each branch ? pls help to clarify

2 MPLS links are available at all feasible locations.

Connectivity through VSAT / WiMax / 4G links are

available at MPLS non-feasible locations.

14 5.4 14

The Data center, Near Site and the DR are interconnected

with multiple MPLS as well as P2P links. Backhaul of MPLS

links from service providers terminate at all three locations.

The Bank has also deployed Internet Leased Lines from M/s

TCL Communications. Further, the Bank has connectivity to

the Reserve Bank of India, NPCI, IDRBT, third party vendors,

SWIFT network, etc.

What will be the our scope for us for these connectivity?

Bidder will have to manage entire network setup of

Bank including the mentioned links. In case of issue

with any of the links mentioned, Bidder needs to log

a complaint with service provider and follow up with

them till restoration of link. Further, bidder also

needs to resolve any network access issue by

coordination with all Third Parties.

15 5.5 14

Presently, the network of the Bank is maintained by Network

System Integrator (NSI) M/s. HCL Comnet Ltd under the

“outsourced model”.

Request you to explain more about current delivery models, tools , resource

count, SLAs, call dumps of last 6 months?Please be guided by RFP.

16

5. Bank’s

Wide Area

Network >

point 5.8

14

The Bank has implemented the Polycom Video Conference

system. The MCU is installed at Data Center, Powai, Mumbai

and 140 nos. of VC endpoints are installed in the

administrative offices across country. The VC system is also

integrated with UC systems.

How many concurrent video conference calls expected for Polycom VC solution

integration?

Bank's VC solution supports up to 96 concurrent video

conference calls. Bidder's UC solution should be

integrable with Bank's VC solution.

17 5.8 14

The Bank has implemented the Polycom Video Conference

system. The MCU is installed at Data Center, Powai, Mumbai

and 140 nos. of VC endpoints are installed in the

administrative offices across country. The VC system is also

integrated with UC systems.

What is the exact scope of deliverables for Polycom video conferencing service?

Are these devices under warranty ?

VC solution is not under scope of bidder. Bidder's UC

solution should be integrable with Bank's VC solution.

18 5.9 14

The Bank has implemented Aruba ClearPass Network Access

Control (NAC) across all branches/offices for centralized

control of access of the network by end point system and

posture validation. DHCP service is enabled on branch router

for auto assignment of IP Address to network devices. Bank

has also setup captive Cyber Security operation Center (C-

SOC) wherein 24*7*365 monitoring of Bank’s critical assets is

being carried out by skilled resource. As part of C-SOC,

security solution including but not limited to Perimeter

Security, Endpoint security, User and Data Security,

Deception, Vulnerability Management are being deployed

and managed on ongoing basis.

What will be the our scope for us for this setup?

Bank mentioned this clause for Bidder's information.

Bidder should configure network equipment supplied

by them, as per requirement of the Bank.

19 4.4 15 Invitation to Bidders

All offers of the bidders shall be unconditional and once accepted whether with

or without modifications by the Bank shall be binding between the Bank and such

Bidder.

We request to allow deviations / conditional bids.


20 7.1 16

Proposed SD-WAN Solution should have been implemented

with minimum 250 CPEs in India in one organization. The

said solution should be live with all SD-WAN components

including but not limited to controller, Orchestrator,

Analytics. (NSI/OEM needs to submit reference

letter/Purchase Order/Sign-off from user organization.)

As we are the global leaders in SD WAN and since we have recently started our

business in India, we request the bank to change the clause to 90CPE's in one

organization in India or Change it to Globally instead of India


21 7.4 16

The Bidder should have operating Profit (as EBITDA i.e.

Earnings, Before Interest, Tax, Depreciation & Amortization)

in the last three financial years i.e. 2016-17, 2017-18 & 2018-

19. In case the audited financials for the year 2018-19 is not

available, CA Certificate should be submitted. Copies of the

audited balance sheet and Profit/Loss statement of the

company is to be submitted.

Request bank to relax this to two out of three years Please be guided by RFP.

22 7.4 16

The Bidder should have operating Profit (as EBITDA i.e.

Earnings, Before Interest, Tax, Depreciation & Amortization)

in the last three financial years i.e. 2016-17, 2017-18 & 2018-

19. In case the audited financials for the year 2018-19 is not

available, CA Certificate should be submitted. Copies of the

audited balance sheet and Profit/Loss statement of the

company is to be submitted.

The Bidder/OEMs should have operating Profit (as EBITDA i.e. Earnings, Before

Interest, Tax, Depreciation & Amortization) in the last three financial years i.e.

2016-17, 2017-18 & 2018-19. In case the audited financials for the year 2018-19 is

not available, CA Certificate should be submitted. Copies of the audited balance

sheet and Profit/Loss statement of the company is to be submitted.

Please be guided by RFP

23 7.5 16

The OEMs of proposed SD-WAN, Switches, Routers & Unified

Communication solution should have operating Profit (as

EBITDA i.e. Earnings, Before Interest, Tax, Depreciation &

Amortization) in the last three financial years i.e. 2016-17,

2017-18 & 2018-19. Copies of the audited balance

sheet/Certificate of the company are to be submitted.

The Bidder/OEMs should have operating Profit (as EBITDA i.e. Earnings, Before

Interest, Tax, Depreciation & Amortization) in the last three financial years i.e.

2016-17, 2017-18 & 2018-19. Copies of the audited balance sheet/Certificate of

the company are to be submitted.


The eligibility criteria for Startup India / MSME /SME

certified companies are relaxable by the Bank, as per

guidelines of Government of India. Necessary

certificate/document issued by Government of India

should be submitted.

24Eligibility

Criteria , 7.616

The bidder should have experience in setting up and/or

maintaining a large wide area network based on MPLS/leased

line in India (Minimum 1000 sites in one project) during last 5

years.

The bidder should have experience in setting up and/or maintaining a large wide

area network based on MPLS/leased line in India (Minimum 1000 sites in one

project) during last 5 years.OR Should have supplied and implemented Routers

and Switches in India (Minimum 1000 sites in one project) during last 5 years.


25 7.6 16

The bidder should have experience in setting up and

maintaining a large wide area network based on MPLS/leased

line in India (Minimum 1000 sites in one project) during last 5

years. Letter/PO from user organization is to be submitted.

The bidder should have experience in setting up and maintaining a large wide

area network based on WAN/MPLS/leased line in India (Minimum 500 sites in one

project) during last 5 years. Letter/PO from user organization is to be submitted.


26 7.7 16

The bidder should have a fully operational Network

Operation Center (NOC) in India for at least 5 years and must

be providing 24*7*365 support to at least two corporate

having minimum 3000 primary links between them. It is also

to be noted that NOC must be ISO 27001:2013 certified.

Bidder should also have BCP for NOC in place. (Copy of

certificate needs to be submitted.)

7.7. The bidder should have a fully operational Network Operation Center (NOC)

in India for at least 3 years and must be providing 24*7*365 support to multiple

corporate having minimum 3000 assets between them. It is also to be noted that

NOC must be ISO 27001:2013 certified.


27Eligibility

Criteria , 7.716








Request Bank to consider the clause as "The bidder should have a fully

operational Network Operation Center (NOC)/ Security Operation Center (SOC)

in India for at least 3 years and must be providing 24*7*365 support to at least

two corporate having minimum 3000 Branches between them. It is also to be

noted that NOC/ SOC must be ISO 27001:2013 certified. Bidder should also have

BCP for NOC/ SOC in place. (Copy of certificate needs to be submitted.)"


28Eligibility

Criteria , 7.816

The bidder must have employed minimum 100 certified

network engineers in their organization’s payroll.

Request Bank to consider the clause as "The bidder must have employed

minimum 50 Number of certified network/Security engineers in their

organization’s payroll (NSI to submit the details of network engineers employed

by them with names and qualifications as per Annexure T).

Please read the clause as under: There should be

minimum 100 certified network engineers on Payroll

of bidder/their parent company. In case of Parent

company reference, parent company should be

incorporated in India and bidder need to submit

undertaking from Parent Company for the same.

29 7.10. 16







Proposed SD-WAN Solution should have been implemented with minimum 1000

CPEs in India in any organization by Bidder/OEM. The said solution should be live

with all SD-WAN components including but not limited to controller,

Orchestrator, Analytics. (NSI/OEM needs to submit reference letter/Purchase

Order/Sign-off from user organization.). Proposed SD-WAN Solution should have

been implemented in India in atleast 2 Indian Banks by bidder/OEM. (NSI/OEM

needs to submit reference letter/Purchase Order/Sign-off from user organization.)


30 7.10. 16















31 7.10 16







SD-WAN is a new and advanced technology which can help Enterprise organization

optimize wide area network efficiency and improve key applications quality. The

status of commercial progress is variant in different regions.

Suggest to change to

'Proposed SD-WAN Solution should have been implemented with minimum 800

CPEs in one organization globally. The said solution should be live with all SD-

WAN components including but not limited to controller, Orchestrator, Analytics.

(NSI/OEM needs to submit reference letter/Purchase Order/Sign-off from user

organization.)'


32 7.10. 16SD-WAN Solution should have been implemented with

minimum 250 CPEs in India in one organizationSuggested India/Globally in one Organization Please be guided by RFP.

33 7.10. 16















34 7.11 16

Proposed OEM’s Switch as part of the RFP should have a

minimum installation base of 1500 in one organization in

India during last 5 years. (NSI/OEM needs to submit

reference letter/Purchase Order/Sign-off from user

organization).

Request bank to consider 250 units of switches from the single organization.

Request bank to consider similar reference from 2 - 3 customer.Please be guided by RFP

35 7.11 16





organization).

For better eligibility criteria, we can add to have WAN-Edge gartner report where

SD_WAN players from leaders and challengers quadrant can participate in this

RFP, instead of references. Also Proposed OEM’s Switch as part of the RFP should

have a minimum installation base of 250 in one organization in India during last 5

years


36 7.11 16





organization).

For better eligibility criteria, we can add to have WAN-Edge gartner report where

SD_WAN players from leaders and challengers quadrant can participate in this

RFP, instead of references. Also Proposed OEM’s Switch as part of the RFP should

have a minimum installation base of 250 in one organization in India during last 5

years


37 7.12 16

Proposed Non-Video IP Phone as part of the RFP should have

a minimum installation base of 1500 IP Phone in one

Organization in India during the last 5 years.

Please rephrase to "install base with 1500 IP Phones of similar category"

Please read the clause as below:

Proposed OEM's Non-Video IP Phone as part of the

RFP should have a minimum installation base of 1500

IP Phones in one Organisation (multiple POs are

allowed) in India during the last 5 years. NSI/OEM

needs to submit reference letter/Purchase

Order/Sign-off from user organisation).

38 7.12 16




Please add OEM eligibility criteria for helpdesk solution.Please refer the revised clause mentioned in the

document.

39 7.12 16




Please add OEM eligibility criteria for call control server & softphone.Please refer the revised clause mentioned in the

document.

40

Eligibility

Criteria

>Point 7.12

16



Organization in India during the last 5 years. (NSI/OEM needs

to submit reference letter/Purchase Order/Sign-off from

user organization).

Today’s prebid meeting UBI agreed OEM must have install based of 1500 IP Phone

from any series in one Organization in India.

.

Please refer the revised clause mentioned in the

document.

41 7.12 16



Organization in India during the last 5 years. (NSI/OEM needs

to submit reference letter/Purchase Order/Sign-off from

user organization).

Request you to modify this clause as below,

Should have sold 1500 IP Phone (from same OEM) in one organization in India

during the last 5 years in single or multiple purchase order. (NSI/OEM needs to

submit reference letter/Purchase Order/Sign-off from user organization).


document.

42 7.14 17

Proposed DNS, DHCP & IP Address Management (DDI) Solution

should have been deployed in two organizations in India.

(NSI/OEM needs to submit reference letter/Purchase

Order/Sign-off from user organization.)

Considering the size and complexity, reference should include sizeable

installation in equivalent PSU/private bank or enterprise in country i.e with

atleast 10,000+ employee base.

Remarks: The compliance will ensure the credibility of the solution and capability

of delivering the same.


43 17

The contract will be for a period of 5 years. Hardware to be

provided for execution of project should be sized for 10000

branches by considering functional & technical requirements

as per in-scope solutions.

In the RFP mentioned 4500 branches (Pg 197) but the sizing is require for 10000

branches mentioned (Pg 17), need clarity on this and moreover to manage the

same we would require 5 SMC servers all together.

The solution should be sized for 10000 locations from

day 1 and must be scalable up to 12000 as mentioned

in clause 61.1 point no. 43 on page number 96.

44 8 17 Broad scope of work

Hardware to be provided for execution of project should be sized for 10000

branches by considering functional & technical requirements as per in-scope

solutions.

Request Bank to confirm timeline for complete implementation of 10000 branches

after amalgamation


45 8 17

In case it is found that the hardware is not sized adequately

or the hardware utilization goes beyond the threshold limit

of 80%, the Bidder has to provide additional hardware at no

additional cost to meet the performance parameters set by

the Bank.

a. This should only be required if the hardware utilization is greater than 80%

consistently over a period of 7 consecutive days. b. Also please clarify which

hardware is being referred here as all equipment are going to be supplied as per

the specs of the RFP

Please read clause as below:

a. In case it is found that the hardware is not sized

adequately or that the hardware utilisation exceeds

80% consistently over a period of 3 consecutive days.

Bidder has to provide additional hardware at no

additional cost to meet the performance parameters

set by the Bank. Utilisation will be measured over 30

second intervals. If utilisation exceeds 80% for more

than 20 instants of utilisation then it will be deemed

to have exceeded 80% for that day.

b. Bank has not defined the requirement like core,

memory, etc for any device. Hence, bidder need to

size the device/solution accordingly

46 8 17

The contract will be for a period of 5 years. Hardware to be

provided for execution of project should be sized for 10000

branches by considering functional & technical requirements

as per in-scope solutions.

Contract Period to start from PO delivery or from the implementation datePlease refer clause no.15.7 on page no.54 of the RFP

document.

47 A. 8.1.1.5 18

The selected NSI is required to deliver all the required

equipment meant for a branch i.e. Router, switch, IP Phone,

rack, modem in a single shipment. Bank will not accept the

partial delivery of the equipment. The partial delivery or

installation will not be considered as installed. Payments for

the site will commence after successful commissioning of

solution at DIT and all the equipment are commissioned and

installation report is signed off and configured on vendor’s

NOC in India.

All material to be delivered in single part, no distributed delivery , how we will

delivered the equipment to future branches ? ( As We have count) is it to

Customer warehouse? Or bidder ware house? Or this would be exception ?


48 8.1.1.3 18

The selected vendor will replace the network equipment

(i.e. Router, switches, modems, IP phones, Racks) of existing

4400 locations as per directions of Bank. The NSI have to

replace the equipment before the expiring of contract date

of existing vendor to avoid any downtime. Further, as part of

continual growth, Bank keep on opening new branches every

year. The selected NSI will connect the proposed

branches/offices as and when it will be opened during the

contract period. The selected NSI will be responsible for

monitoring, management and maintenance of entire network

for 5 years.

1.What would be warranty for the branch devices which would be getting

installed at later period of contract? will it be till contract period or need to

support 5 years after installation? So may be beyond contract period?

2. Considering the Opex model ,What if the new branches installation

confirmation given are less than count as per RFP

3. What if device price got change , is bank going to give us CR?

Point no. 1. Please refer clause 15.7. Contract

period is fixed for 5 years. Separate price discovery

is made in RFP for equipments to be installed after 6

months & 1 year of go-live.

Point No. 2. Quantities

mentioned in RFP is purely indicative to derive TCO.

Actual quantity may vary, as per requirement of the

Bank. Point No. 3.

Bank will pay only as per price discovered through

RFP and no price change is allowed for the entire

contract period.

498.1.1. General

Scope18

8.1.1.2. The network to be managed, maintained and

monitored by the Successful Bidder is consisting of entire

Wide Area Network. Besides this, Successful Bidder has to

manage the Local Area Network at Branches/offices/ATM,

DC, DRS & other offices

Is it Includes passive components when we say LAN here.

Branch LAN passive components is out of scope of

this RFP. However, the selected NSI shall work in

tandem with the third party vendor for

implementation and support for passive network

components which have dependency on network

infrastructure.

508.1.1. General

Scope18

8.1.1.3. The selected vendor will replace the network

equipment (i.e. Router, switches, modems, IP phones,

Racks) of existing 4400 locations as per directions of Bank.

The NSI have to replace the equipments before the expiring

of contract date of existing vendor to avoid any downtime.

Further, as part of continual growth, Bank keep on opening

new branches every year. The selected NSI will connect the

proposed branches/offices as and when it will be opened

during the contract period. The selected NSI will be

responsible for monitoring, management and maintenance of

entire network for 5 years.

Provide the tentative No. of new branches or new Network devices that will get

added in the entire contract period of 5 years

Opening of new branches is solely dependent on the

Bank's business requirement. Hence, exact count of

the branch is not known at this moment.

51 8.1.1.2 18

The network to be managed, maintained and monitored by

the Successful Bidder is consisting of entire Wide Area

Network.

We understand that all the WAN routers (Branch & DC, DR, NDC) and LAN

switches at DC, NDC, DR need to be monitored from the NOC. Our understanding

is that the branch LAN components, ATM connectivity and any other devices will

not be monitored from the NOC. Please confirm.

Bidder will be responsible only for monitoring of

devices provided in the branch under this RFP.

52 8.1.1.2 18



Network. Besides this, Successful Bidder has to manage the

Local Area Network at Branches/offices/ATM, DC, DRS &

other offices and has to integrate WAN network with the

Local Area Network at each of the offices.

We understand that the scope to manage the branch LAN is limited to the switch

management. The cabling & end user support is not in our scope. Please confirm.

Branch LAN passive components is out of scope of

this RFP.

53 8.1.1.2 18



Network. Besides this, Successful Bidder has to manage the

Local Area Network at Branches/offices/ATM, DC, DRS &

other offices and has to integrate WAN network with the

Local Area Network at each of the offices.

We believe that the devices being supplied are meant for DC, NDC, DR &

branches. There is no support required for ATMs. Please confirm.

Network link of offsite ATMs connected with leased

line shall be monitored by NOC.

54 8.1.1.5 18

Payments for the site will commence after successful

commissioning of solution at DIT and all the equipment are

commissioned and installation report is signed off and

configured on vendor's NOC in India.

Acceptance by customer shall be on site basis, and payment will be released site

wise kindly confirm. Please be guided by RFP

55 4.4 18

The Scope of work for providing Network Management

Support Services for Wide Area Network includes but not

limited to design, supply, configuration, implementation,

customization, integrations, monitor, manage, backup,

documentation, training, warranty support, post warranty

maintenance support and any other activities if contracted

related to or connected to the WAN and LAN Network

Infrastructure, devices and technologies

Request Bank to provide an exhaustive scope of work. Please be guided by RFP

56 8.1.1.6 18

The selected NSI is required to configure the commissioned

network equipments and

the Central Management servers and NOC portal for

Management and monitoring/SLA reporting. Bank will begin

the rental payment for the equipments only after the

deployment of the site on NOC portal.

Services and/or deliverables shall be deemed to be fully and finally accepted

by Bank in the event when Bank has not submitted its acceptance or rejection

response in writing to NSI within 15 days from the date of

installation/commissioning or when Bank uses the Deliverable in its business,

whichever occurs earlier. Parties agree that NSI shall have 15 days time to

correct in case of any rejection by Bank.


57 8.1.1.5. 18


equipments meant for a branch i.e. Router, switch, IP

Phone, rack, modem in a single shipment. Bank will not

accept the partial delivery of the equipments.

All these are separate equipment’s/ services. Is it possible to release payment

based on individual service delivery/commission? Please be guided by RFP

58 8.1.1.5 18


equipments meant for a branch i.e. Router, switch, IP

Phone, rack, modem in a single shipment. Bank will not

accept the partial delivery of the equipments. The partial

delivery or installation will not be considered as installed.

Payments for the site will commence after successful

commissioning of solution at DIT and all the equipment are

commissioned and installation report is signed off and

configured on vendor’s NOC in India.






correct in case of any rejection by Bank. Moreover Bank hereby agrees to

make the site ready as per the agreed specifications, within the agreed

timelines. Bank agrees that NSI shall not be in any manner be liable for any

delay arising out of Bank's failure to make the site ready within the

stipulated period, including but not limited to levy of liquidated damages for

any delay in performance of services under the terms of this Contract. In case

the site is not ready for a continious period of 30 days, milestone payment

related to installation will be released to NSI.


59 8.1.1.4 18

The selected NSI will connect the existing branches, which

are connected through various modes including but not

limited to MPLS, RF, VSAT, Wi-MAX, and 4G. The selected

NSI will also be responsible to connect the additional/new

branches proposed to be opened during the contract period.

How many new branches are expected per year?


Bank's business requirement. Hence, an exact count

of the branch is not known at this moment.

60 8.1.1.4. 18






Typically what is the New branch rollout projection to be consider?


Bank's business requirement. Hence, exact count of

the number of branches is not known at this moment.

61 8.1.1.4 18






The selected NSI will connect the existing branches, which are connected through

various modes including but not limited to MPLS, RF, VSAT, Wi-MAX, and 4G. The

selected NSI will also be responsible to connect the additional/new branches

proposed to be opened during the contract period.The cost of connecting the

new branches will be negotiated and mutually agreed between the Bank and

the NSI


62 8.1.1.3. 18



4400 locations as per directions of Bank

Please provide the locations detail with their respective security devices Detail will be shared with selected bidder

63 8.1.1.3 18




replace the equipments before the expiring of contract date







for 5 years.

Depends on PO release date. Therefore, request you to amend the clause as - The

NSI have to replace the equipments as per mutually agreed project plan.


The selected vendor will replace the network

equipment (i.e. Router, switches, modems, IP

phones, Racks) of existing 4400 locations as per

directions of Bank. The NSI will have to replace the

equipment and operationalise before 24 weeks from

the date of purchase order. Further, as part of

continual growth, Bank keep on opening new

branches every year. The selected NSI will connect

the proposed branches/offices as and when it will be

opened during the contract period. The selected NSI

will be responsible for monitoring, management and

maintenance of entire network for 5 years.

64 8.1.1.3 18





of existing vendor to avoid any downtime

What is the date of expiry of the contract with existing vendor as we have to

replace all the equipment before that?. Is this date the same for all branches or

differ from branch to branch?


document.

65 8.1.1.3 18











for 5 years

The selected vendor will replace the network equipment (i.e. Router, switches,

modems, IP phones, Racks) of existing 4400 locations as per directions of Bank.

The NSI have to replace the equipments before the expiring of contract date of

existing vendor to avoid any downtime. Further, as part of continual growth,

Bank keep on opening new branches every year. The selected NSI will connect the

proposed branches/offices as and when it will be opened during the contract

period. The cost of connecting the new branches will be negotiated and

mutually agreed between the Bank and the NSI.The selected NSI will be

responsible for monitoring, management and maintenance of entire network for 5

years


document.

66 8.1.1.3 18





of existing vendor to avoid any downtime.

Kindly provide details pertaining to the existing network equipment and their

contract expiry date.

Necessary details will be shared with Successful

bidder.

67 8.1.1.11. 19

All the hardware and software deployed under this project

by the NSI should be IPv4 and IPv6 enabled. Bank may decide

the implementation of IPv6 at any stage during the contract

period.

can we make IPv6 requirement at Desirable and not mandate ?

Although these features are not required on day one,

Bank expects that the requirements would arise

either because of regulatory requirements or because

of a technology choice by the Bank. Hence these

features should be activated within 4 weeks of a

request being made for the same.

68 8.1.1.15. 19

As the equipment during the contract will be in the book of

NSI, all necessary licenses, up gradation and down

gradations, OEM support, insurance etc. for CPEs will be

arranged by the NSI without any cost to the Bank.

Physical safety of all equipment should be banks responsibility. Please confirm.Please be guided by RFP

69 8.1.1.17 19

In case of Non-SDWAN branch, selected NSI has to test the

backup links once in a month and need to submit the report

with status of backup links.

We are proposing SD-WAN branches and devices as per specifications provided.

Therefore, non SD-WAN branch scenario does not arise. Where does the Bank

envisage Non-SDWAN branches?


70 8.1.1.16 19

Presently Bank has connected all branches/offices through

L3 VPN MPLS network and backup of MPLS link is RF/4G/Wi-

MAX/VSAT.

Please provide branch/office list with details of connectivity like MPLS, RF,

4G/Wi-Max/VSAT, etc.

List of the branches/ offices shall be shared with the

selected bidder

71 8.1.1.16. 19

Presently Bank has connected all branches/offices through

L3 VPN MPLS network and backup of MPLS link is RF/4G/Wi-

MAX/VSAT. Bank has also subscribed secondary MPLS link

from Other Telecom Service provider for maintaining BCP. In

case Bank make any change in links, ISPs, Mode of

connectivity, the selected NSI has to make, manage, deploy

the configuration

here the ask is only for configuration management of new/replaced links or SI has

to provide complete link management support ( including application , surrender

, etc)

Bank will subscribe for links from service provider.

Bidder needs to integrate the link and perform the

required configuration on the network devices.

72 8.1.1.18 19

Selected NSI should develop a Standard Operating Procedure

(SOP) for day to day operation for management and

monitoring of in-scope devices. SOP shall cover step by step

illustrative guide with required screenshot for carrying out

any operation.

We assume UBI will have existing SOPs available? Can we get this during the KT?

All available document and network diagram will be

shared with selected bidder. However, selected NSI

need to prepare the SOPs on time to time as per the

bank requirement.

73 8.1.1.12 19

The NSI should prepare the design document for DC, NDC and

DR for all existing and future applications in respect of the

network and conduct the DR Drills as per the application

requirement.

Frequency of DR drills? Is Bank expecting automation in these drills which require

additional tools to be planned and if so, specification of those tools is to be

provided.

Bank conducts the DR Drill for each application once

in a quarter. Bidder need to make the necessary

changes for DR Drill in respect of network devices

only. Automation of application DR drill is out of

scope of this RFP.

74 8.1.1.12. 19




requirement.

Design for future application should be taken as part of change management

process. Please confirm.Please be guided by RFP

75 8.1.1.12. 19




requirement.

Is DR design and plan is related to WAN only ?Bidder needs to make the necessary changes for DR

Drill in respect of network devices only.

76 8.1.1.8. 19

The NSI will be responsible for procuring and managing

adequate & redundant MPLS/P2P connectivity of required

bandwidth from the Bank’s DC, DR to their NOC. In case it is

observed that provided bandwidth is undersized, bidder has

to upgrade that same without any additional cost to the

Bank.

Need clarity on the link requirement when the tools & people are deployed at UBI.

Bidder will monitor the network from their NOC.

Bidder needs to subscribe for links on their own to

connect their NOC to Bank's network.

77 8.1.1.8. 19






Bank.

NOC connectivity router at UBI end should be provided by SI or UBI will provide

existing routers ?

Bidder will provide the required router/network

devices to connect their NOC.

78 8.1.1.8. 19






Bank.

The NSI will be responsible for procuring and managing adequate & redundant

MPLS/P2P connectivity of required bandwidth from the Bank’s DC, DR to their

NOC. In case it is observed that provided bandwidth is undersized, bidder has to

upgrade that same without any additional cost to the Bank. and the upgradation

cost will be mutually agreed between the Bank and the NSI.


79 8.1.1.7 19

The selected NSI is responsible for taking backup of all in-

scope solution/device. The backup shall include but not

limited to configuration backup, Log backup and same needs

to be stored for contract period. Bidder shall also provide

and maintain Backup solution including hardware software &

licenses for taking Backup.

We propose to take the configuration backup from the NOC and make the

configuration available as & when required. Therefore, we may not need to

provide Backup solution. Please confirm acceptance.


80 8.1.1.7 19







Kindly share sizing details for storage and backup policies or any tape out is E24. Backup policy will be shared with selected bidder.

81 8.1.1.7. 19







Can we have relaxation on Log / Data Retention period to 6 Months ? Please be guided by RFP

82 8.1.1.7 19







The selected NSI is responsible for taking backup of all in-scope solution/device.

The backup shall include but not limited to configuration backup, Log backup and

same needs to be stored for contract period. Bidder shall also provide and

maintain Backup solution including hardware software & licenses for taking

Backup.


838.1.1.15 &

8.1.1.2620

8.1.1.15 - As the equipment during the contract will be in

the book of NSI, all necessary licenses, up gradation and

down gradations, OEM support, insurance etc. for CPEs will

be arranged by the NSI without any cost to the Bank.

8.1.1.26 - Bank may, at the end of contract period of 5

years, desire to retain all the installed equipment including

its license at the branches/offices on its book value or Rs.1/-

whichever is lower. Vendor should agree to this arrangement.

We request the Bank to clarify on what will happen to the equipment after the

period of 5 years as there are two different clauses stating two different postions

in the RFP

All equipment will be in the books of the Bidder

during the contract period. At the end of contract

period, if the Bank desires to retain any equipment,

they should be transferred to the book of the Bank,

as mentioned in RFP.

848.1.1. General

Scope20

8.1.1.19. Selected NSI is responsible for reporting and

logging of network incidents through the use of appropriate

automated ticketing tools. NSI should Track and monitor the

closure of these incidents and escalation of these incidents

to appropriate ISP/teams/ individuals in the Bank.

What all are the current tools being used by the bank for Monitoring & Ticketing

Bank has not deployed any ticketing tool in the bank

premises and NSI is monitoring the network from

their NOC using their tool. Hence detail of the tool is

not known to bank.

85 8.1.1.26 20

Bank may, at the end of contract period of 5 years, desire to

retain all the installed equipment including its license at the

branches/offices on its book value or Rs.1/- whichever is

lower. Vendor should agree to this arrangement.

We cannot agree to this ask as the CPEs will be in our books of records. Even if

we agree to this arrangement it will be subject to management approval and the

rate of transfer should be as per the approved rate of Bidder.


86 8.1.1.26 20

Bank may, at the end of contract period of 5 years, desire to

retain all the installed equipment including its license at the

branches/offices on its book value or Rs.1/- whichever is

lower. Vendor should agree to this arrangement.

Bank may, at the end of contract period of 5 years, desire to retain all the

installed equipment including its license at the branches/offices on its book value

or Rs.1/- whichever is lower.higher Vendor should agree to this arrangement.


87 8.1.1.21. 20

In case of equipments provided to bank under this project

declared “Out of support” by OEM, NSI will deploy the

similar or next available higher version of the equipment

during the contract period without any additional cost to the

Bank up to the remaining period of the contract. Payment &

period of the contact and residual value for that equipment

will be followed as a continuity of the earlier equipment

which is replaced because of ‘Out of Support’.

Hope this will be applicable for the NSI supplied devices only. Request bank to

share the list of devices otherwise.Please be guided by RFP

88 8.1.1.23 20

NSI is responsible for preparing, maintaining and updating

network documents/diagrams/inventory as per the Bank's

requirement. The documents/ diagrams should be updated

with proper version controls. Tool/application with adequate

license needs to be provided by NSI for creation and

maintaining network diagram.

Existing network architecture digrams and other existing documents will be

required during KT? Please confirm that these will be provided.

Existing network architecture diagrams and other

existing documents shall be shared with the selected

bidder.

89 8.1.1.23. 20

NSI is responsible for preparing, maintaining and updating

network documents/diagrams/inventory as per the Bank's

requirement. The documents/ diagrams should be updated

with proper version controls. Tool/application with adequate

license needs to be provided by NSI for creation and

maintaining network diagram.

Request to provide the tool specifications for document control.Bank does not haveany tool. Selected Bidder needs

to use their own tool.

90 8.1.1.27 20

On behalf of Bank, Bidder shall be responsible for testing

new and/or emerging technology such as 5G/LTE/NFV

(Network Function Virtualization), etc in the networking

field. Based on the outcome of test result, bidder shall

appraise Bank on adoption of same

Request Bank to let us know which technology they are expecting to deploy in the

near future. Moreover the mentioned technologies will be provided by service

providers.


91 8.1.1.19 20

Selected NSI is responsible for reporting and logging of

network incidents through the use of appropriate automated

ticketing tools. NSI should Track and monitor the closure of

these incidents and escalation of these incidents to

appropriate ISP/teams/ individuals in the Bank.

Whose ITSM will be used? As NSI we have our ITSM which is integrated with our

remote monitoring tools which will be used for WAN. We seek a confirmation that

this is good enough.


92 8.1.1.20 20The Bank will provide necessary UPS power for the

equipment to be deployed by the NSI.

We understand that UPS Power will be provided at all the branches by the Bank.

Request the Bank to ensure the presence of the UPS vendor at the sites at the

time of installation to ensure connectivity from the UPS to the new racks.

Support will be arranged as and when required.

93 8.1.1.20 20The Bank will provide necessary UPS power for the

equipment to be deployed by the NSI.

What is the current power condition and solution to control the voltage

fluctuations? Can we use the same or need to provide additional at all 4400+

locations?

All the branches are provided with UPS systems. NSI

supplied rack should have inbuilt surge protector to

ensure adequate surge/spike protection for devices

used by the Selected Bidder. Bank will not be

responsible for failure of any network equipment due

to UPS or earthing or any other electrical issues.

94 8.1.1.20. 20

The Bank will provide necessary UPS power for the

equipment to be deployed by the NSI. Bank shall have no

responsibility for any damage to the equipment on account

of voltage fluctuation etc.

Bank needs to arrange regulated Power supply, regulated temperature

environment. Please confirm.



ensure adequate surge/spike protection for

implemented devices. Bank will not be responsible

for failure of any network equipment due to UPS or

earthing.

95 8.1.1.24 20

The contract will be fixed for a period of 5 years. Bank

reserves the right to extend the contract period for further 2

years on the same terms and conditions. However, Bank may

negotiate the cost.

In case bank extends the contract for 2 additional years post expiry of 5 year

term, the commercials along with T&Cs will remain unchangedPlease be guided by RFP

96 8.1.1.24 20

The contract will be fixed for a period of 5 years. Bank

reserves the right to extend the contract period for further 2

years on the same terms and conditions. However, Bank may

negotiate the cost.

The contract will be fixed for a period of 5 years. Bank reserves the right to

extend the contract period for further 2 years after mutual discussion with the

NSI on the same terms and conditions. However, Bank may negotiate the cost.


97 8.1.1.22 20The equipments proposed should not have been declared

‘Out of Sale’ at time of delivery.

In what time frame is the Bank looking to conclude the RFP process and ask for

delivery?Please be guided by RFP

98 8.1.1.22. 20

The equipments proposed should not have been declared

‘Out of Sale’ at time of delivery. In case of equipments

provided to bank under this project are declared “Out of

sale” by OEM during the contract period, NSI will deploy the



Bank for new branches/offices.

Request Bank to delete this clause " In case of equipments provided to bank

under this project are declared “Out of sale” by OEM during the contract

period, NSI will deploy the similar or next available higher version of the

equipment during the contract period without any additional cost to the Bank

for new branches/offices " as OEM will not share the end of sale confirmation for

entire contarct period.


99 8.1.1.21. 20

The equipments proposed should not have been declared

‘Out of Sale’ at time of delivery. In case of equipments

provided to bank under this project are declared “Out of

sale” by OEM during the contract period, NSI will deploy the



Bank for new branches/offices.

We will check ‘End of Sale’ at time of delivery. But ‘End of Sale’ announcement is

under OEM control. ‘End of Sale’ and “End of support” are different. Please

correct this clause as per Point no. 48. (End of Sale & End of Support) page no 81.


100 8.1.1.25. 20

The NSI is required to work in tandem with other vendors

with whom the Bank is having an agreement for

installation/support/implementation /management of

existing/proposed banking applications/other activities

outsourced like Security Management/Patch Management/AV

management etc. which have dependency on Bank's Network

infrastructure.

SLA for NSI with regards to this point will be only limited to in-scope

infrastructure. Please confirm.Please be guided by RFP

101 8.1.2.3 21

Bank has procured the Juniper QFX, Cisco Nexus Core

switches and other critical equipments installed at DC, NDC

and DRC. The selected NSI should manage the network

equipment installed at these centers and owned by Bank.

Complete list of these devices is provided in Annexure-S.

Please confirm whether Bank will own AMC/Hardware Support & SLA of these

CPE? Whether end of support announce for these equipment’s?

Presently, Cisco Nexus Core Switches are under AMC

support and Juniper QFX are under warranty.

AMC/ATS will be taken care by bank. The selected

NSI should manage the network equipment installed

at these centers.

102 8.1.5.3 21

If it is felt necessary that the IP design needs to be changed

at a later date, the NSI should design the new IP scheme

based on Bank’s requirements and implement the same on

the network. VLANs are planned at Central Office and Data

center Powai. The Vendor shall coordinate with the vendors

of LAN, PCs, servers and other equipments and with the help

of them migrate old IP addresses to the new scheme. The

Vendor shall submit a comprehensive document for the IP

address scheme including implementation details for

connecting all the branches/offices/ATMs/other locations of

the Bank. The above IP address design, implementation,

migration and documentation shall be offered

without any extra cost to the Bank.

The cost of the above design, implementation, migration and documentation

will be mutully agreed between the Bank and the MSI Please be guided by RFP

103 8.1.4 21

Selected NSI should ensure at least once a year visit of their

field engineers to all Bank Branch/offices to carry out site

maintenance activity.

Please provide a list of the branches / offices to plan field engineersList of the branches/ offices shall be shared with the

selected bidder

104 8.1.4. 21

Selected NSI should ensure at least once a year visit of their

field engineers to all Bank Branch/offices to carry out site

maintenance activity. As part of site maintenance, field

engineer will physically validate deployed network

infrastructure, ensure proper dressing and cleaning on

deployed network rack and appliance.

Request to share the report format for site maintenance activity. Report will be shared with selected bidder.

105 8.1.3.3 21

The Bank will issue the delivery instruction for supply of

network equipments to connect the new branches. The

selected NSI should deliver the network equipment to

commission the links within 6 weeks from the date of

delivery instruction.

Does the Bank have any SLA with the service providers for new link feasibility /

commissioning / shifting / de-commissioning?SLA is in place with service providers.

106 8.1.3.3 21






Pl. change as below

The selected NSI should deliver the network equipment to commission the links

within 6-8 weeks from the date of delivery instruction.


107 8.1.3.3. 21





delivery instruction. If the NSI fails to deliver, install,

commission the links within the stipulated time schedule or

on extended date as may be communicated by the Bank, it

will be treated as breach of contract.

Equipment shipment from OEM will take minimum of 6 weeks. Hence request to

change the timeline to 10 weeks.Please be guided by RFP

108 8.1.3.3. 21

The selected NSI should deliver the network equipment to



Please change this to 10-12 weeks as per usual OEM schedule . Please be guided by RFP

109 8.1.6.4. 22Bank’s technical team will decide from time to time the

parameters to audit, which will be provided by the bidder.What is the frequency of Audit required ?

Audit is conducted as per Bank's/

regulator/compliance/certifying authority/law

enforcement agency requirement.

110 8.1.6.4 22

Bank’s technical team will decide from time to time the

parameters to audit, which will be provided by the bidder.

Based on the requirement, Technical committee will also

suggest the implementation of technical aspect such as

implementation of security zone, IP Address plan etc. and

selected NSI has to implement the committee

recommendations.

Any new requirement / suggestion that leads to a new hardware / software

requirement will be separately priced to the Bank.

In case any suggestion leads a new

hardware/software requirement, bank will procure

them separately.

111 8.1.5.4 22

If it is felt necessary that the IP design needs to be migrated

to IPv6 at later date, the vendor should design the new IPv6

scheme based on Bank’s requirements and implement the

same on the network without any additional cost to the Bank.

As IPv4 to IPv6 migration will be an extensive activity. We request the Bank to

consider this as a separate project at cost.Please be guided by RFP

112 8.1.5.4 22

Presently Bank is using IPv4 IP address across the network. If

it is felt necessary that the IP design needs to be migrated to

IPv6 at later date, the vendor should design the new IPv6

scheme based on Bank’s requirements and implement the

same on the network without any additional cost to the

Bank. Initially both IPv4 and IP v6 will continue

simultaneously. The Vendor should submit a comprehensive

document for the IPv6 address scheme including

implementation details for connecting all the

branches/offices/ATMs/other locations of the Bank. The IPv6

address design, implementation, migration and

documentation shall be offered without any extra cost to the

Bank.

Presently Bank is using IPv4 IP address across the network. If it is felt necessary

that the IP design needs to be migrated to IPv6 at later date, the vendor should

design the new IPv6 scheme based on Bank’s requirements and implement the

same on the network without any additional cost to the Bank. Initially both IPv4

and IP v6 will continue simultaneously. The Vendor should submit a

comprehensive document for the IPv6 address scheme including implementation

details for connecting all the branches/offices/ATMs/other locations of the Bank.

The IPv6 address design, implementation, migration and documentation shall be

offered without any extra cost to the Bank. on mutully agreed prices.


113 8.1.6.3. 22

The NSI will be responsible for hardening of OS and other

applications that comes under network infrastructure under

this project as per the Bank’s IT security policy. Bank

conducts the audit of the IT systems by Internal and External

auditors on yearly basis. Vendor will be responsible for

complying with all the audit observations in all respect

including but not limited to OS, application, database, etc.

for systems provided by the NSI under this project.

This clause is applicable only for the servers deployed at UBI & not for the tools

deployed at bidder's NOC. Please confirm.

Please refer the clause no. 46.5 on page no.81 of the

RFP document.

114 8.1.5.5. 22

The selected NSI will coordinate with MPLS service providers

and other third party (TP) vendors for migration of the IP

Addresses from IPv4 to IPv6.

This is subject to feasibility from MPLS service providers & other third party (TP)

vendors. Please confirm.

Bank will migrate the network from IPv4 to IPv6 or

dual stack after the confirmation from service

provider. However, the selected NSI will coordinate

with MPLS service providers and other third party

(TP) vendors for migration of the IP Addresses from

IPv4 to IPv6.

115 8.1.7.9 23

Bank reserves the right to Increase /decrease the

quantities/types/Bandwidth /designs as mentioned in this

RFP

Bank reserves the right to Increase /decrease the quantities/types/Bandwidth

/designs as mentioned in this RFP.NSI agrees to provide the increased quantity

at the same terms and conditions. However additional prices shall be charged

for the goods supplied over the contracted quantity.


Bank reserves the right to Increase /decrease

the quantities/types/Bandwidth /designs as

mentioned in this RFP. NSI should agree to provide

the increased quantity at the same terms and

conditions.

116 8.1.7.9 23

Bank reserves the right to Increase /decrease the

quantities/types/Bandwidth /designs as mentioned in this

RFP.

We request the bank to provide clarity on this clause about the percentage of

such variation. We would also want to clarify that once PO is issued, there cannot

be any decrease in quantities.


Bank reserves the right to Increase /decrease

the quantities/types/Bandwidth /designs as

mentioned in this RFP. NSI should agree to provide

the increased quantity at the same terms and

conditions.

117 8.1.7.3 23Because of the business requirement, Bank may shift

branches/office premises to new locations.

Please provide statistics - On an average how many branch/ office shifting have

happened every year over last 3 years?

Less than 50 branches was shifted per year in last 3

years.

118 8.1.7.3. 23

Because of the business requirement, Bank may shift

branches/office premises to new locations. All the network

equipments including the links need to be shifted to the new

premises. The NSI will uninstall the equipments, duly pack

them and will transport the equipments to the new location

and will reinstall the equipment at the new location.

Equipment transportation cost through courier will be

reimbursed. Similarly, the NSI will coordinate in

shifting/surrendering the links both at old and new locations.

Bank will pay the agreed shifting charges to the vendor.

Vendor has to carry out link shifting / equipment shifting

within 4 weeks from the date of purchase order / work order.

4 weeks is subject to the feasibility from the sservice provider for link shifting.

Need clarity on scope & timeline if the service provider is not feasible at new

location.

NSI has to co-ordinate with the ISP for shifting

activity on time for feasible link.

119 8.1.7.9 23

NSI will coordinate with the telecom service provider

including submission of line applications, collecting demand

notes and submitting the payment drafts to the service

providers by obtaining the same from Bank.

Request for indicative growth and change projections to appropriately size the

environment so that later add-ons should not be difficult.Please be guided by RFP

120 8.1.7.5 23

The Bank reserves the right to place the order in a phased

manner in one or multiple lots depending upon availability of

connectivity, site readiness etc

This contradicts clause 8.1.1.3 which states that we have to replace all

equipment before the end of the existing contract. For services OPEX pricing time

frame and volume are critical. Request bank to give an indication on this

schedule to appropriately optimize the costing.

This is for new branches/offices.

121 8.1.7.13 23

The NSI is required to implement End-to-End Router based

IPSec encryption (IPSEC/AES) architecture for all existing and

new / proposed locations and to DC, NDC and DRC so as to

encrypt the data flow based on the requirement of the

applications deployed.

We understand that bank is already having AMC and support for existing devices.

Our scope will be limited to configuring IPSEC between existing UBI branches and

DC,NDC and DRC. Please provide details of existing devices at DC, DR, NDC.


122 8.1.7.12 23

The NSI will meet the defined SLAs for uptime of the

network and NSI should ensure lower turnaround time in the

event of equipment failure.

The requirement is not clear. Kindly clarify.

Failure of network equipment will affect the bank

services. In case of any equipment failure, it should

be replaced with minimal downtime as per SLA.

123 8.1.7.7. 23

The NSI, during the contract period, will apply, on behalf of

the Bank, for Leased lines/RF/3G/4G/MPLS ports with Basic

service Providers. It will be the responsibility of the NSI to

co-ordinate with the Basic service Providers and other

Government Organizations in obtaining the leased line/RF /

4G / MPLS port connections for all branches / offices across

the country. Further, NSI will coordinate with the telecom

service provider including submission of line applications,

collecting demand notes and submitting the payment drafts

to the service providers by obtaining the same from Bank.

Since the links are procured by Bank, application has to be signed by the Bank.

Bidder will liason with respective service provider for implementation &

commissioning of the link only. Please confirm.


124 8.1.7.7. 23

The NSI, during the contract period, will apply, on behalf of

the Bank, for Leased lines/RF/3G/4G/MPLS ports with Basic

service Providers. It will be the responsibility of the NSI to

co-ordinate with the Basic service Providers and other

Government Organizations in obtaining the leased line/RF /

4G / MPLS port connections for all branches / offices across

the country. Further, NSI will coordinate with the telecom

service provider including submission of line applications,

collecting demand notes and submitting the payment drafts

to the service providers by obtaining the same from Bank.

In case of New link application to BSNL or MPLS . The link commsioning charges

will be born by whom ?

Bank will pay annual recurring charges towards port

bandwidth and installation charges, if any, raised by

BSNL / MTNL. BSNL / MTNL Link commissioning

charges will be paid by Bank to NSI as per discovered

cost through this RFP.

125 8.1.7.3 23Vendor has to carry out link shifting / equipment shifting

within 4 weeks from the date of purchase order / work order.Request to remove link shifting as it is done by the service providers. Please be guided by RFP

126 8.1.7.26 24

An uptime on a monthly basis for each site shall be provided

by the NSI. However, payment will be made on quarterly

basis in arrears.

Bidder requests payment term to be Quarterly in Advance and for any uptime

related SLA, credit note can be issued to bank which can be adjusted against the

next invoice


127 8.1.7.26 24

An uptime on a monthly basis for each site shall be provided

by the NSI. However, payment will be made on quarterly

basis in arrears.

An uptime on a monthly basis for each site shall be provided by the NSI. However,

payment will be made on quarterly basis in arrears. Payment shall be done

monthly within 30 days from the date of completion of delivery and

installation.


128 8.1.7.27 24 Maintenance and upkeep

NSI to provide rented hardware services to Bank controlled environment including

physical access, hence damages to rented equipment due to voltage fluctuation,

earthing, natural calamities, theft and physical damage etc shall be under bank

responsibility. Please modify the clause.

It is under the scope of NSI to check for power supply

hygiene of the location before installation. In case

there are any damages arising from power supply

issues, the Bank will not be responsible for the same.

The NSI will have to claim these from their insurer

129 8.1.7.27. 24

Maintenance and upkeep of the network equipment provided

by NSI shall be the responsibility of the NSI. The Bank will

provide necessary UPS power for the equipment to be

deployed by the bidder. Bank shall have no responsibility for

any damage to the equipment on account of voltage

fluctuation, earthing, natural calamities, etc. NSI shall take

adequate insurance cover for the equipment provided at the

site against theft, damage etc., at its own cost.

Voltage fluctuation & earthing should be Bank's responsibility as the premises are

owned/leased by Bank. Please confirm.






earthing.

130 8.1.7.27. 24

The Bank will provide necessary UPS power for the

equipment to be deployed by the bidder. Bank shall have no

responsibility for any damage to the equipment on account

of voltage fluctuation, earthing, natural calamities, etc. NSI

shall take adequate insurance cover for the equipment

provided at the site against theft, damage etc., at its own

cost.

Physical safety of all equipment should be banks responsibility. Please confirm.

Bank needs to arrange regulated Power supply to avoid voltage fluctuation,

earthing issue. Please confirm.






earthing.

131 8.1.7.21. 24

The NSI should connect the network to their NOC with

suitable redundancy for monitoring and providing various

NOC reports such as device/link uptime, link utilization,

call/ticket monitoring, SLA Reporting etc., in order to

monitor the SLAs at their cost.

Need clarity on the link requirement when the tools & people are deployed at UBI. Please be guided by RFP

132 8.1.7.22 24

The NSI should coordinate with BSNL/MTNL and other Basic

Service Provider for obtaining connectivity, for the locations

depending on the Bandwidth requirement.

MTNL / BSNL maintanence to be done. Can bank please elaborate on the

maintenance and monitoring perspectivePlease be guided by RFP

133 8.1.7.20. 24The NSI should enable centralized user authentication system

for all network equipments.

Need clarity on need for separate user authentication system when Aruba

ClearPass is already deployed at Bank.

Selected NSI shall provide the centralized user

authentication solution (TACACS+/ RADIUS) for the

network equipments

134 8.1.7.15. 24

The NSI should submit Network Monitoring reports for Link

availability and for SLA compliance to obtain payments. Bank

might also countercheck the reports generated by its own

EMS.

Bidder can provide link availability & SLA report. Any payment calculation can be

done by bidder only when the agreed SLA & penalty details for service provider is

available with bidder. Please confirm.

For SLA and penalty calculation Bank's EMS feed will

prevail over NSI link availability report.

135 8.1.7.29. 24

The NSI will also take the responsibility of liaising with the

Government Departments for obtaining the necessary

regulatory approvals, if any. However, the Bank will issue

letters that are required and sign such applications as are

necessary.

The NSI will also take the responsibility of liaising with the Government

Departments for obtaining the necessary regulatory approvals, if any. However,

the Bank will issue letters that are required and sign such applications as are

necessary. The Bank will laison with the Government Departments for

obtaining the necessary approvals.


136 8.1.8.5 24

The NSI will be responsible for monitoring of Bank's WAN

infrastructure and regular checking of network health. Some

of the major activities include but not limited to:

The NSI will be responsible for monitoring of Bank's WAN infrastructure and

regular checking of network health. Some of the major activities include but not

limited to:


137 8.1.7.16 24

The payment will be made location-wise based on the actual

number of equipments/lines/links and their uptime that are

deployed

Given the large number of branches, we ask that all invoices are to be submitted

and processed centrally. The responsibility of obtaining internal confirmations

from the branches should be internal to the bank and the NSI should not be

responsible for the same. Please confirm that is acceptable.

Bank will accept and process all invoices centrally

irrespective of location of the devices. Responsibility

of submitting installation signoff report from

branches/ offices to central location will be with the

NSI.

138 8.1.8.3. 25

The NSI will be responsible for ensuring the quality of

service required by each of the applications running on the

network. This activity includes application wise investigation

of bandwidth usage, network latency, and identification of

congestion points, troubleshooting and capacity planning

To monitor QoS of each applications running on the network from network point

of view it should give granular visibility upto microsecond level visibility

identifying QoS per links and QoE for application using active and passive

methods.

Is our understanding correct ?


139 8.1.8.5.3. 25

Capacity/Bandwidth usage monitoring. Need to capture

Min/Max/Avg utilization on Daily/Weekly/Monthly basis of

all links.

The point do not highlight microburst usage on each link which impacts the End

user experience while accesing the Bank applications .Does bank would like to

monitor the microburst on each link with sub second granularity monitoring using

SFP based light weight hardware?

Capacity Planning requires capacity vs Bandwidth

usage based on Min/Max/Avg utilization on a Daily

Weekly & Monthly usages

140 8.1.8.5.1 25

Daily Networks Health Checklist of all Network Equipment’s

at data center, DR Site, Near Line Site, Branch Office shall

include Interface status/errors, equipment uptime, CPU /

memory utilization, Logs, power status, Module status for

Core Switch, diagnostic result.

To monitor the health of Network Equipment Bank needs Enterprise class NMS

solution to monitor 24X7 from NOC which should support SNMP,Log Analysis,etc.



141 8.1.8.5.2 25

Finding out status of all links from DC, DR, Office, and

branches. If any link is down, the bidder shall initiate steps

to resolve the same.

Realtime monitoring of all links need sub microsecond performance monitoring

using industry standrad TWAMP based method.This will help bank to identify the

link flapping in sub second measurements.

Is our understanding correct?


142 8.1.8.4. 25

In case, the network latency/jitter/packet loss is more than

expected, it shall be the duty of the NSI to investigate the

network to find out the cause and rectify the same for

achieving the optimal network operation

To monitor the network latency/jitter/packet loss NSI needs sub microsecond

measurement based telco graded performance monitoring solution using Industry

standard method like TWAMP .

Is our understaing correct?


143 8.1.8.4. 25

In case, the network latency/jitter/packet loss is more than

expected, it shall be the duty of the NSI to investigate the

network to find out the cause and rectify the same for

achieving the optimal network operation.

Request to remove this clause as execution includes various stakeholders from

application, infrastructure & service providers.

Scope is limited to network (device/link) only but NSI

is expected to work in tandem with other vendors to

resolve any network performance issue.

144 8.1.8.5.5 25Network cabling status and verify connectivity in DC and DR.

Co-ordination with respective teams /vendors.

We assume that the Bank expects us to co-ordinate with their cabling vendor for

cabling check & verification. Please confirm.

The selected NSI shall work in tandem with the third

party vendor for implementation and support for

passive network components which have dependency

on network infrastructure.

145 8.1.8.5.5. 25Network cabling status and verify connectivity in DC and DR.

Co-ordination with respective teams /vendors.Need clarity whether this clause refers to structured cabling within data centers.

The selected NSI shall work in tandem with the third

party vendor for implementation and support for

passive network components which have dependency

on network infrastructure.

146 8.1.7.32. 25

The NSI shall submit a detailed PERT (Project Evaluation and

Review Technique) or Gantt chart, location-wise, within 15

days from the date of receiving the PO/LOI. The NSI shall

submit weekly report on the progress of the project and also

the status as on the scheduled date and actual date of each

activity detailing any deviation from baseline PERT chart to

the Bank.

Request to consider 21 days for project planning & plan submission.

Please read the cluase as under : The NSI shall

submit a detailed PERT (Project Evaluation and

Review Technique) or Gantt chart, location-wise,

within 21 days from the date of receiving the

PO/LOI. The NSI shall submit weekly report on the

progress of the project and also the status as on the

scheduled date and actual date of each activity

detailing any deviation from baseline PERT chart to

the Bank.

147 8.1.8.5.6 25

The NSI using his in-house expertise will be responsible for

conducting network audits on yearly basic to review the

implementation and ongoing operation in regards to protocol

usage statistics, Communication Matrix, Bandwidth hoggers.

Bidder will evaluate such parameters against industry best

practices and provide suggestion to bank as part of official

report.

To monitor protocol usage statitics at each locations in LAN /WAN need to deploy

remote capture ?



148 8.1.8.3. 25

The NSI will be responsible for ensuring the quality of service

required by each of the applications running on the network.

This activity includes application wise investigation of

bandwidth usage, network latency, and identification of

congestion points, troubleshooting and capacity planning.

Request to remove this clause as execution includes various stakeholders from

application, infrastructure & service providers.




149 8.1.8.7. 26

. The NSI will also have the responsibility of maintaining all

networking resources and equipment which includes but not

limited to:

. The NSI will also have the responsibility of maintaining all networking resources

and equipment which includes but not limited to:Please be guided by RFP

150 8.1.8.5.8. 26

Bandwidth analysis for all applications of the Bank for Link

wise (Inbound, Out Bound), Application wise (pre-defined

applications), IP wise (Source In, Out and Destination In, Out)

Bandwidth analysis for all applications of the Bank per link need capture at eack

location which should also provide network based latency while users from

location accessing Bank application.



151 8.1.8.5.8 26

Bandwidth analysis for all applications of the Bank for Link

wise (Inbound, Out Bound), Application wise (pre-defined

applications), IP wise (Source In, Out and Destination In,

Out).

Are we expected to monitor application bandwidth utilization and recommend

improvement? We may not have skillsets for applications that the bank may use.




152 8.1.8.5.9. 26

Bandwidth utilization analysis for all applications like Core

Banking/Tax Payment (ETDS) /AV updations and Patch

updations (when implemented) used by the Bank on WAN and

suggest bandwidth sizing of these applications and

recommend improvements.

Real time monitoring of Bandwidth utilization for all application like

CBS/ETDS/AV over WAN need Passive monitoring using capture functionality.



153 8.1.8.6.1. 26

Identification and troubleshooting of any network problem

faced by the Bank within the defined time frame. Co-

ordinate with various service providers for early resolution of

links, including escalation and co-ordination with the Service

Provider for resolution of the problem.

SLA monitoing of Service Provider links can be achieved using telco

graded/industry standard testing method like TWAMP which runs 24X7X365 days

and identify the network issues.



154 8.1.8.6.6. 26Responding to network complaints of application team and

resolving them within given timeframe.Need clarity on type of complaints raised by application team.




155 8.1.8.6.2. 26 Testing the links for various link errors.

Testing of links for various link erros like packet loss,jitter,latency using RFC

2544 test methods.Test should help Bank to identify Link capacity by throughput

testing in step wise manner.



156 8.1.8.6. 26

The NSI shall be a single point of contact to all

branches/offices for any problem related to connectivity and

IP issues.

Does the Bank have a service desk which is the first point of contact for all the

branches/office to log any incident / service requests or are the NSI onsite

resources expected to handle such calls / mails?

NSI network engineers stationed at regional offices

across India shall function as help desk functionary

for their region and handle calls/mails/etc to

respond and resolve.

157 8.1.8.6 26

The NSI shall be a single point of contact to all

branches/offices for any problem related to connectivity and

IP issues. It would have to analyze the WAN and LAN issues

and if related to network or networking equipments would

have to initiate steps to resolve the same within the

stipulated time. which includes but not limited to:

The NSI shall be a single point of contact to all branches/offices for any problem

related to connectivity and IP issues. It would have to analyze the WAN and LAN

issues and if related to network or networking equipments would have to initiate

steps to resolve the same within the stipulated time. which includes but not

limited to:


158 8.1.8.5.6. 26

The NSI using his in-house expertise will be responsible for

conducting network audits on yearly basic to review the

implementation and ongoing operation in regards to protocol

usage statistics, Communication Matrix, Bandwidth hoggers.

Bidder will evaluate such parameters against industry best

practices and provide suggestion to bank as part of official

report.

Network audit is a separate task for such large setup. Does Bank want to conduct

yearly network audits? Please confirm.Please be guided by RFP

159 8.1.8.6.4. 26

The selected NSI should be able to analyze the problems

identified in the network, perform a root cause analysis for

the problem and they should troubleshoot network issues,

locate network breaches, etc. among captured network

packets. The successful bidder shall also analyze whether

the application slowness is on account of abnormality of

Network parameters (High Latency, Bandwidth utilization,

CPU utilization of Network devices) and take necessary steps

to resolve the slowness issue immediately.

Troubleshooting the network issue based on packet capture at each locations

including branches,DC,DR and nDR.



160 8.1.8.6.4. 26

The selected NSI should be able to analyze the problems

identified in the network, perform a root cause analysis for

the problem and they should troubleshoot network issues,

locate network breaches, etc. among captured network

packets. The successful bidder shall also analyze whether

the application slowness is on account of abnormality of

Network parameters (High Latency, Bandwidth utilization,

CPU utilization of Network devices) and take necessary steps

to resolve the slowness issue immediately.

For analysing the application performance, separate tool is required to provide

insights to hop-wise application performance. Is bank expecting application

performance monitoring tool to be part of the solution?




161 8.1.8.5.7. 26 Tracking location-wise WAN bandwidth

Does it mean monitoring the WAN Bandwidth with sub microsend usage per

location?



162 8.1.10. 27

Maintenance of Third-party links

The Bank has engaged various companies like Diebold, FSS,

FIS, NPCI, RBI, IDRBT, SWIFT, etc. for providing various

delivery channel services like ATMs, Credit Cards, SWIFT,

etc. For this purpose, network links have been established

connecting Bank’s Data Center to various third-party offices

with network links. The selected NSI is required to maintain

these links and deploy suitable network equipments as per

Bank requirement

we assume equipment required for connecting third-parties would be procured

separately by UBI , is our understanding correct ?

Third party routers and switches and links are

provided by the bank. Selected NSI has to manage

and monitor such devices and links and Bank will

make the payment to NSI as per the price discovered

through this tender process.

163 8.1.10 27

The Bank has engaged various companies like Diebold, FSS,

FIS, NPCI, RBI, IDRBT, SWIFT, etc. for providing various

delivery channel services like ATMs, Credit Cards, SWIFT,

etc. For this purpose, network links have been established

connecting Bank’s Data Center to various third-party offices

with network links. The selected NSI is required to maintain

these links and deploy suitable network equipments as per

Bank requirement.

Open ended scope. We request more details to factor for equipment and efforts.

Third party routers and switches and links are

provided by the bank. Selected NSI has to manage

and monitor such devices and links and Bank will

make the payment to NSI as per the price discovered

through this tender process.

164 8.1.8.7.6 27The NSI will also be responsible of closing all Vulnerability

Assessment, Audit finding in given timeframe.

We understand that bank will perform VA & our scope is limited to closing open

findings. Please confirm.

Yes. Selected NSI shall close all the observations as

per defined timeline of the observation.

165 8.1.8.7.6. 27The NSI will also be responsible of closing all Vulnerability

Assessment, Audit finding in given timeframe.Who will be conducting VA & Audits?

Yearly VA & audit is conducted by Bank's audit team.

Apart from this ISMS/BCMS, RBI, compliance, CISO

office, government bodies and certification agencies

do VA & audit on regular basis. Timelines to close

the findings shall be strictly adhered by the NSI.

166 8.1.11.3. 28

In the event of any problem at any location the support shall

be made available immediately irrespective of the locations

working on Wired/Wireless connectivity including the links

from any service providers.

Support will be available only for the problems on in-scope infrastructure. Any

problems related to service provider links is limited to liasoning with service

provider to get the link operational at the earliest. Please confirm.


167 8.1.11.1. 28

The Successful Bidder shall provide technical expertise at

the site to resolve any type of network problem e.g. Service

Provider’s exchange/ POP problem, local lead problem,

power problem etc. for smooth operation of the bank

applications.

Service Provider’s exchange/ POP problem, local lead problem, power problem

are part of provider's issues. Bidder's scope is only to liason with service providers

for link failures & troubleshooting and not resolution pertaining to link failures.

Please confirm.


168 8.1.11.1 28

The Successful Bidder shall provide technical expertise at

the site to resolve any type of network problem e.g. Service

Provider’s exchange/ POP problem, local lead problem,

power problem, etc. for smooth operation of the bank

applications.

What is the scope of power problem resolution here?

Please read the clause as "The Successful Bidder shall

provide technical expertise at the site to resolve any

type of network problem e.g. Service Provider’s

exchange/ POP problem, local lead problem etc. for

smooth operation of the bank applications. ".

169 8.1.12.7. 29

Liaise with bidder’s NOC - L1 team, L2 Team and L3 team

and with all link service providers and all network device

service providers for commissioning, shifting, upgradation

and surrendering of links (any service provider) of the

branches coming under the regional offices attached to the

zonal office.

Will bank provide MPLS links from Bank DC/DR to bidder's NOC ? Or Bidder has to

factor the MPLS links costs for link management? Pls clarify

Selected NSI has to commission the MPLS/P2P links

from Bank's DC/DR to their NOC. The charges of the

link shall be bear by the NSI.

170 8.1.12.9. 29

Obtain feasibility report for BSNL/MTNL and other links

service providers for bank locations as and when required in

liaison with bidder’s regional offices and respective local

service provider’s team.

This operations is recommended to be delivered from central NOC to track

feasibility & link. Local representative can act as remote-hand for central NOC.

Please confirm


171 8.1.12.5. 29

The engineers are also required to provide field support and

resolve the issues of the network /link problems to maintain

the uptime of the branches.

Request to change as "The engineers are also required to provide field support

and resolve the issues of the device problems to maintain the uptime of the

branches." as the link problem is handled by respective service provider. Bidders

scope on link problem is to liasoning with service provider to get the link

operational at the earliest.


172 8.1.16.1. 31

Based on the requirement successful bidder has to integrate

any new network to the Banks existing network smoothly,

which may be obtained from existing bandwidth provider or

any new bandwidth provider as per the decision of the bank.

Successful bidders may advice bank in the selection of media.

This will incur additional license on NMS & its associated cost on tool & people.

Please confirm.Please be guided by RFP

173 8.1.16.7 31

In addition, the NSI is responsible for impact assessment and

modification of NOC operations at no extra cost, on account

of any changes to applicable information security policies/

procedures / standards/ regulations

The requirement is not clear. Kindly clarify.

NSI shall adhere to guidelines and instructions of the

Government, the Regulatory bodies, the information

security policies, procedures, standards, and

regulations and make necessary changes in the NOC

operations to comply with them without any extra

cost to the Bank.

174 8.1.15.4. 31

NSI will design and implement all simple scripts that may be

needed to analyze logs and produce reports as needed by

Technical and co-ordination committee.

Need clarity on "scripts" referred in this clause.


NSI needs to analyze the logs of network devices in

case of network issue and produce reports as needed

by Technical and co-ordination committee.

175 8.1.16.3 31

Successful NSI should conduct BIA (Business Impact Analysis)

of the bank’s network & security architecture and prepare

Disaster Recovery plan (for network including links,

equipment) including step-by-step procedure of the network

recovery, time taken for each operation and dependencies.

The requirement is not clear. Kindly clarify. Please be guided by RFP

176 8.1.16.3. 31

Successful NSI should conduct BIA (Business Impact Analysis)

of the bank’s network & security architecture and prepare

Disaster Recovery plan (for network including links,

equipment) including step-by-step procedure of the network

recovery, time taken for each operation and dependencies.

This clause is applicable for various stakeholders and bidder as scope of this RFP

is expected to manage WAN. Hence request to remove or ammend this clause to

be more applicable to WAN management.


177 8.1.16.2. 31

Successful NSI should install & configure network equipment

for integration of new application, additional network etc.,

should support for smooth operation of its entire network, or

any other location desired by the bank, conduct user training

at the location specified by the bank and provide

consultation, management and monitoring for other network

related problems of any applications.

This will incur additional license on APM & its associated cost on tool & people.

Please confirm.Please be guided by RFP

178 8.1.16.6. 31

The bidder shall provide support to the Bank/security team

in doing the vulnerability assessment of the devices on a

regular basis.

What type of support is expected NSI should extend their network support, if required

to VA&PT team for conducting their assessment.

179 8.1.16.4. 31

The NSI shall be assisting the Bank with respect to the

network design for new requirements/ revamping the

existing architecture as per the best practices and

implementing the same. The Network Specialist/Network

Engineer to be available onsite during such deployments as

and when required by the Bank.





180 8.1.15.3 31

The periodicity for the retention of the log will be reviewed

by the Bank on yearly basis and same has to be implemented

by NSI.

what is the log retention required for DHCP logs.

Remarks: Normally banks needs atleast 6 months DHCP lease history details for

compliance.


181 8.1.15.3 31

The periodicity for the retention of the log will be reviewed

by the Bank on yearly

basis and same has to be implemented by NSI.

Log storage retention period is to be fixed upfront changing the periodocity of the

logs would warrant large change in infrastrucutre and should not be considered in

the scope and kept as change in scope.


182 8.1.16.8.5. 32 Admin Guide for various in-scope solutions





183 8.1.16.8.4. 32Network Diagram for DC, DR, NDC and other application as

per requirement of Bank





184 8.1.17.5 32

Periodic audits should be carried out on-site, by the OEM

every year to ensure the quality of implementation and

operations. On need basis health checkup exercise shall also

be conducted.

Kindly clarify OEM scope in detail.

Does the bank expect OEM to review operations?

What documents are expected from OEM?


185 8.1.17.5. 32

Periodic audits should be carried out on-site, by the OEM

every year to ensure the quality of implementation and

operations. On need basis health checkup exercise shall also

be conducted.

Does bank expects OEM to visit on-site for audits? Please confirm. Please be guided by RFP

186 8.1.17.3 32

This modification should be on a regular basis and the

successful bidder will be held responsible if any issue occurs

during any modification activities. It is expected from the

successful bidder to co-ordinate with the bank team to

improve processes related to network management. The

selected bidder will have to improve this internal process if

required to improve the network performance.

This modification should be on a regular basis and the successful bidder will be

held responsible if any issue occurs during any modification activities. It is

expected from the successful bidder to co-ordinate with the bank team to

improve processes related to network management. The selected bidder will have

to improve this internal process if required to improve the network performance.


187 8.2.1 34 Integration with ITSM tool

please sharee the details of ITSM tool for DDI integration

Remarks: for security and automation use cases.

https://community.infoblox.com/t5/ServiceNow/INFOBLOX-amp-SERVICENOW-

INTEGRATION-TEMPLATES-DEPLOYMENT-GUIDE/gpm-p/12938

Detail will be shared with selected bidder

188 8.2.1 34Phase III - Installation & Configuration - Completed

Integration with required ITSM tool

Whose ITSM will be used? Which ITSM is being referenced here? Is there a

dedicated ITSM tool requirement?Please be guided by RFP

189 Point 8.2.2.7 35

At all the Bank Branches/offices, Bank has provided any

combination of two or more Internet/MPLS/3G/4G/VSAT/Wi-

MAX connections from different service providers

No Wi-fi Support on our SDWAN Engines. We request to remove this clause. Please be guided by RFP

190 8.2.2.5. 35

In all the office locations of Bank, SDWAN vendor has to

provide SDWAN devices to provide a secure, stable,

redundant connectivity over the multiple shared or

dedicated internet, MPLS and/or other links/connectivity

We understand that SDWAN provides secure Overlay tunnel between endividual

branch & Gateway however incase of Perimeter or DMZ. Please confirm, who will

be taken care of Security zone?


191 8.2.2.5. 35

In all the office locations of Bank, SDWAN vendor has to

provide SDWAN devices to provide a secure, stable,

redundant connectivity over the multiple shared or

dedicated internet, MPLS and/or other links/connectivity.

Please confirm on Who will be providing the Carrier badndwidh & How BW

Calculation will happen at Branch sites.Please be guided by RFP

192 8.2.2.6. 35

The bidder will have to provide managed end-to-end SDWAN

services to Bank as a part of deliverables at Bank

branch/offices across India. The charges should be inclusive

of monitoring, troubleshooting and maintaining them.

As per our understanding, separate PO for bulild related activities and

Operational support will be provided. Please cofnirm if understanding is correct?Please be guided by RFP

193 8.2.2.4 35

The number of locations may increase over the time. The

solution/technology services will be required to be further

extended to increased number of Bank offices across country

with the same rates and terms and conditions in phased

manner

The number of locations may increase over the time. The solution/technology

services will be required to be further extended to increased number of Bank

offices across country with the same rates mutually agreed rates and terms and

conditions in phased manner


194 8.2.2.4. 35

The number of locations may increase over the time. The

solution/technology services will be required to be further

extended to increased number of Bank offices across country

with the same rates and terms and conditions in phased

manner.

Incase of Location extend requires more Hardare & Software Licencing for

upgrade and implementation. Who will be taken care of comercial of future

extention sites


195 8.2.2.2. 35

The proposed SD-WAN solution should be able to create

dynamic VPN Tunnels in between Edge devices and the DC

and DR

Please provide if there is any specific compliance for IPSec VPN Please be guided by RFP

196 8.2.2.3. 35

The Service provider will have to supply, Install, test and

commission, manage and monitor the SDWAN network

devices at approximately 4500 initial locations at Bank

branches across country with network devices as per the

delivery schedule mentioned in this RFP document.

Is there any third party NMS Server need to integrate with SDWAN Solution. If yes

who will be managing the same.

I hope DHCP on Transport side ( for LAN Network), If requires Centralize DHCP,

FTP solution then Please confirm who will be managing the same


197 8.2.2.9. 36

In case bank opt to implement Full Mash/partial mash

topology, all the communication between branches should

be through encrypted IPSec Tunnels. It is also to be noted

that all such tunnel should be formed dynamically without

any kind manual intervention/configuration.

Bidder recommends to consider hub & spoke or partial mesh topology since

establishing tunnels to all sites from branch routers will be a challenge & increase

complexity. Full mesh also increases the size of the router platform at branch

site.

Bank will follow industry best practices for

implementation.

198 8.2.2.8 36

It is to be noted that there should be one single centralized

management console for SD-WAN solution irrespective of

number of controllers, orchestrator, analytics, or any other

Head end devices installed to match Bank’s scalability

requirement. Further in case NSI is proposing 3rd party

product such as Firewall, IPS as part of SD-WAN offering,

same should be able to manage using same centralized

console with offering all required features including but not

limited to Zero Touch Provisioning, Centralized updates,

Patch and configuration management.

IPS and Advanced firewall features required. Request bank to elaborate this clause

Yes. The proposed solution should be able to secure

incoming and outgoing connections with Next

Generation Threat Prevention Solution including

Firewall, IPS.

199 8.2.3. 36 Networking SwitchesAre these switches expected to participate in NAC (Aruba ClearPass) deployed by

Bank? If yes, please provide the details of features enabled on NAC.

Yes. The proposed switch must support IEEE 802.1X

with radius change authorization-CoA to have

integration with NAC. Details of features enabled on

NAC will be shared with the selected NSI.

200 8.2.3. 36 Networking Switches

If NAC integration is required, bidders scope is limited only to switch

configuration. Configurations required on NAC shall be done by bank. Please

confirm.

Yes. NSI scope is limited to switch configuration only.

201 8.2.6.2. 37

Network performance management needs to collect and

provide performance metrics from across the network at a

granular level. To keep up with this rapid pace of growth and

innovation at Bank, IT Ops teams need a holistic approach to

real-time application management based on end-to-end

visibility across all service delivery interdependencies –

whether physical or virtual, on-premises and off-premises,

private and public clouds.

Since access to service provider infrastructure is not available for NPM, visibility

will be from branch switch to edge & data center edge to data center switches.

Visibility to intermediatory network (MPLS) will not be available. Please confirm.


202 8.2.6.7.3 37

Supports Unified Communications & Collaboration service

features including call setup / teardown and call quality

analysis.

Does bank expect call quality analysis of voice calls between branches also? Please be guided by RFP

203 8.2.8 38

In order to host network equipments including Routers,

switches, modems, etc in branch locations, NSI will be

responsible for supplying, implementing, mounting 9U

Network racks at all branch/office locations. All the rack

should have inbuilt surge protector to ensure adequate

surge/spike protection for implemented devices. Required

specifications are mentioned in Annexure-E.

Since bidder is expected to replace old racks with New Racks as per

specifications. Please share details of the cabling to supplied & installedDetail will be shared with selected bidder

204 8.2.10 39Backup Solution - Bank will only provide the required no. of

tapes for taking the backup.

We assume that we will handover the backed-up tapes to Bank at the DC for

vaulting / movement. Please confirm.

Yes. NSI should handover the backed-up tapes to

Bank at the DC for vaulting/ movement.

205 8.3.3. I 39

In addition to this, if in any case, bidder fails to

implement/successfully implement the solution, the OEM has

to take complete ownership and implement the solution

without any additional cost to the Bank

In addition to this, if in any case, bidder fails to implement/successfully

implement the solution, the OEM has to take complete ownership and implement

the solution without any additional cost to the Bank


206 8.4.1.3 39

In addition, the bidder is responsible for impact assessment

and modification of NOC operations at no extra cost, on

account of any changes to applicable information security

policies/ procedures / standards/ regulations.

In addition, the bidder is responsible for impact assessment and modification of

NOC operations at a mutually agreed rate no extra cost, on account of any

changes to applicable information security policies/ procedures / standards/

regulations.


207 8.3.4.2 39

In case NSI fails to implement the solution, OEM will ensure

implementation of the same without any additional cost to

the Bank.

In case NSI fails to implement the solution, OEM will ensure implementation of

the same without any additional cost to the Bank.Please be guided by RFP

208 8.4.1.2. 39

The NSI is responsible to ensure that the all solutions and

operations comply with bank’s information security policies

and industry leading standards (such as ISO 27001, ISO

22301, PCIDSS, etc.) and any applicable laws and regulations.

The NSI is responsible to ensure that the all solutions and operations comply with

bank’s information security policies and industry leading standards (such as ISO

27001, ISO 22301, PCIDSS, etc.) and any applicable laws and regulations.Any

extra copliance will be at the expense of the Bank. The NSI agrees that the

laws and regulations will be applicable to it in its capacity of the NSI


209 8.3.2 39

The OEMs through their on-site professional services will

ensure that their products are being implemented as per

industry best practices

Is OEM PS to be considered for all Technologies or only for SDWAN? Can SI decide

which OEM PS to consider as per different Technologies (SDWAN, Switching, IPT

etc) being implemented ?


210 8.3.2 39

The OEMs through their on-site professional services will

ensure that their products are being implemented as per

industry best practices.

Is OEM PS to be considered for all Technologies or only for SDWAN?

Can NSI decide which OEM PS to consider as per different Technologies (SDWAN,

Switching, IPT etc) being implemented ?


211 8.3.7.11 40

Further, the bidder should arrange for sign-off by OEM for

each of the critical stages of migration, Upgradation,

customization and implementation

In our experience, this will delay the implementation. We recommend that the

OEM should verify /certify the Design document only and the NSI will be

responsible to implement as per certified design document. Please confirm that

this is acceptable.

Sign-off by OEM for each of the critical stages of

migration, upgradation, customisation and

implementation is mandatory.

212

User

Acceptance

Testing

41 Acceptance criteria of solutionThough Acceptance is sitewise, it is not explicitly mentioned in the RFP. Request

to incorporate "site wise acceptance"Yes, it is site wise acceptance.

213 8.4.1.2. 41

The NSI is responsible to ensure that the all solutions and

operations comply with bank’s information security policies

and industry leading standards (such as ISO 27001, ISO

22301, PCIDSS, etc.) and any applicable laws and regulations

Please provide all the standard which UBI comply also confirm if same required

from bidder

Bank’s information security policies shall be share

with selected bidder.

214 8.4.3.5. 41

The solution will not be accepted as complete if any facility

/service as required is not available or not up to the

standards projected by the Bidder in their response and the

requirement of this RFP.

The solution will not be accepted as complete if any facility /service as required

is not available or not up to the standards projected by the Bidder in their

response and the requirement of this RFP.


215 8.4.1.4 41

The support for all the solutions proposed should be provided

for minimum 5 years post go live of all components in the

solution.

If 5 year support for individual branches start post acceptance of that branch, the

support contract for all branches will not end at the same time. will the bank pay

NSI the remaining rental amounts for the equipments for branches onboarded

later in the contract tenure, at the end of 5 years ?

The contract is fixed for 5 years. Bank will pay rental

charges for the equipments only till the validity of

the contract. Please refer clause 15.7.

216 8.4.3 41There will be a User Acceptance Test by the Bank for the

tools deployed and NOC operations wherever applicable.

For User Acceptance Testing, what would be the scope of work which would be

agreed uponPlease be guided by RFP

217 8.8 42 AmalgamationWe request the bank to provide additional clarity on the timelines of

Amalgamation.Detail will be shared with selected NSI

218 8.8.1 42

Bank is in process of being amalgamated with Corporation

Bank and Andhra Bank. Bank is in the process of finalizing IT

Consultant for merging of various products and projects and

Successful bidder has to work with the IT Consultant

identified by Bank in the amalgamation process.

Amalgamantion process should be considered as a seperate project and should be

taken up post completion of the RFP scope. Please be guided by RFP

219 8.8.1. 42

Bank is in process of being amalgamated with Corporation

Bank and Andhra Bank. Bank is in the process of finalizing IT

Consultant for merging of various products and projects and

Successful bidder has to work with the IT Consultant

identified by Bank in the amalgamation process. Accordingly,

post-merger, existing branches of those Bank shall be added

into Bank's network. The migration of these branches in

Bank's network shall be carried out in planned and phased

manner. The NSI shall be responsible to design new network

architecture including but not limited to designing new IP

Schema, connectivity diagram, High level and low-level

design, plan network routing. Postmerger, The NSI shall also

be responsible integrating existing network infrastructure of

the amalgamated entity as per discretion of Bank.

Bank is in process of being amalgamated with Corporation Bank and Andhra Bank.

Bank is in the process of finalizing IT Consultant for merging of various products

and projects and Successful bidder has to work with the IT Consultant identified

by Bank in the amalgamation process. Accordingly, post-merger, existing

branches of those Bank shall be added into Bank's network. The migration of

these branches in Bank's network shall be carried out in planned and phased

manner. The NSI shall be responsible to design new network architecture

including but not limited to designing new IP Schema, connectivity diagram, High

level and low-level design, plan network routing. Postmerger, The NSI shall also

be responsible integrating existing network infrastructure of the amalgamated

entity as per discretion of Bank. The cost of integrating existing network

infrastructure of the amalgamated entity will be negotiated between the Bank

and the NSI.


220 8.4.3.7. 42In case of discrepancy in facilities and services provided, the

Bank reserves the right to cancel the entire contract.

In case of discrepancy in facilities and services provided, the Bank reserves the

right to cancel the entire contract.Please be guided by RFP

221 8.6 42

Selected Bidder will define the work flow automation so that

applications are integrated and manual intervention is

minimal.

Which workflow & which application integration is being referred to in this point?

Please read the clause as under: Selected Bidder will

define the work flow automation so that different

solutions are integrated and manual intervention is

minimal.

222 8.4.3.6 42

The Bank will accept the solution on satisfactory completion

of the above inspection. The contract tenure for the Solution

will commence after acceptance of the solution by the Bank.

The Bank will accept the solution on satisfactory completion of the above

inspection. The contract tenure for the Solution will commence after acceptance

of the solution by the Bank.Services and/or deliverables shall be deemed to be

fully and finally accepted by Bank in the event when Bank has not submitted

its acceptance or rejection response in writing to NSI within 15 days from the

date of installation/commissioning or when Bank uses the Deliverable in its

business, whichever occurs earlier. Parties agree that NSI shall have 15 days

time to correct in case of any rejection by Bank. Moreover Bank hereby

agrees to make the site ready as per the agreed specifications, within the

agreed timelines. Bank agrees that NSI shall not be in any manner be liable

for any delay arising out of Bank's failure to make the site ready within the






223 8.5 42The bidder will demonstrate the benchmarking tests to

confirm compliance with the stated performance parameters.

Request to provide the status performance parameters for each of the solution

asked in the RFP.

Bidder need to make the necessary changes for DR

Drill in respect of network devices only.

2248.8.5 and

8.8.643

8.8.5. Post-merger, the NSI have to replace the Bank’s

acquired network equipments before the expiring of contract

date of existing vendor to avoid any downtime. Payment will

begin after the expiry of present contract.

8.8.6. During and post-merger/integration NSI has to co-

ordinate with NSIs of merging Bank for successful integration

and running of network operation.

Open ended scope. We request more details to factor for equipment and efforts. Please be guided by RFP

2258.12. Team

Composition43

DR Site Bengaluru – 2 Engineer to manage 08:00AM-08:00PM

operations

NDC – 2 Engineer 08:00AM-08:00PM operations

To run 12 hrs working for monitoring min. 3 Engineers in each DR Site & NDC are

required.Please be guided by RFP

226 8.12 43 Team composition

Given the size of the WAN and the extensive co-ordination with telecom service

providers like BSNL & others, we recommend the Bank to include 2 x dedicated

link provisioning resources with at least 5 years experience.


227 8.12 43 Team compositionGiven the size of the WAN and number of vendors we recommend the Bank to

include 4 x dedicated Ops. Lead from 8AM to 8PM.Please be guided by RFP

228 8.12 43 Team compositionAs the Bank requires regular & ad-hoc reporting, we recommend the Bank to have

at least 1 x dedicated MIS resource with at least 5 years experience.Please be guided by RFP

229 8.12 43 Team compositionPl. confirm if the Bank will provide Laptop / Desktop to all the dedicated

resources deputed at the DC, NDC, DR & RO locations.

Required infrastructure such as desktop, seating

space, IP phones, land line phones will be provided

to onsite resources. These requirements should be

enumerated during the discussions before placing the

PO.

230 8.15 43 Team composition

The bank should stipulate that the NSI should comply with the statutory

requirements and appropriate labour laws including but not limited to minimum

wage act for all resources deployed at the bank in this project

Please refer clause no.8.22.6 on page no.51 of the

RFP document.

231 8.9. 43

The Bank/appointed consultant in coordination with the

bidder shall conduct an Acceptance test wherein the bidder

has to demonstrate the implementation of the solution as

per the requirement of the bank. The bidder shall have to

submit detailed reports of the test outcomes to the bank.

The Bank/appointed consultant in coordination with the bidder shall conduct an

Acceptance test wherein the bidder has to demonstrate the implementation of

the solution as per the requirement of the bank. The bidder shall have to submit

detailed reports of the test outcomes to the bank.Services and/or deliverables

shall be deemed to be fully and finally accepted by Bank in the event when

Bank has not submitted its acceptance or rejection response in writing to NSI

within 15 days from the date of installation/commissioning or when Bank uses

the Deliverable in its business, whichever occurs earlier. Parties agree that

NSI shall have 15 days time to correct in case of any rejection by Bank.

Moreover Bank hereby agrees to make the site ready as per the agreed

specifications, within the agreed timelines. Bank agrees that NSI shall not be

in any manner be liable for any delay arising out of Bank's failure to make

the site ready within the stipulated period, including but not limited to levy

of liquidated damages for any delay in performance of services under the

terms of this Contract. In case the site is not ready for a continious period of

30 days, milestone payment related to installation will be released to NSI.


2328.12. Team

Composition44

Unified Communications Resource – 2 Engineer to manage

08:00AM-08:00PM operationsMin. 3 Resouces will be required to run 12 hrs of service Please be guided by RFP.

233 8.15.1 46

Based on requirement, Bank may ask for additional facility

management resources for any new/existing site as per cost

discovered. Bank at its discretion also reserves right to

reduce number of required resources for any/all locations. In

such case payment will be made at actual.

Bidder requests no downgrade of the recourse count within the contract period

post implementation and in case there is any downward revision, early

cancellation will be applicable


234 8.15.4 46

In case of absence of any of the resource person, standby

manpower may be provided by the vendor. If Bank is not

satisfied with the performance of the standby personnel,

Bank may not accept such standby manpower and in such

cases, charges on actual basis of manpower support will be

deducted from the vendor subject to adherence of SLA

conditions. The above details are only indicative figures and

may undergo change as per the requirement of the Bank

from time to time.

In case of absence of any of the resource person, standby manpower may be

provided by the vendor. If Bank is not satisfied with the performance of the

standby personnel, Bank may not accept such standby manpower and in such

cases, charges on actual basis of manpower support will be deducted from the

vendor subject to adherence of SLA conditions. request for a replacemnt from

the NSI. The above details are only indicative figures and may undergo change as

per the requirement of the Bank from time to time.


235 8.15.3. 46

In case of exigencies or as and when Bank requires, Network

Engineers and Network Specialist should be available on

Sundays and Holidays as well

In case of exigencies or as and when Bank requires, Network Engineers and

Network Specialist should be available on Sundays and Holidays as well.The Bank

will pay extra for the efforts burnt by the resources as per the itemised cost

in the RFP.


236 8.14 46

Mutually agreed roaster for Engineer shifts will be designed

post awarding the contract. However, it is to be noted that

Onsite support at Data Center and offsite support from NSI

NOC must be in 24X7X365 basis. In addition to this, in case of

exigency of for any other requirement, Bank may call Project

Manager, Network specialist, Help desk cum telecom

engineer on holidays as well as on non-business hours.

Mutually agreed roaster for Engineer shifts will be designed post awarding the

contract. However, it is to be noted that Onsite support at Data Center and

offsite support from NSI NOC must be in 24X7X365 basis. In addition to this, in

case of exigency of for any other requirement, Bank may call Project Manager,

Network specialist, Help desk cum telecom engineer on holidays as well as on non-

business hours. The Bank will pay extra for the efforts burnt by the resources

as per the itemised cost in the RFP.


237 8.16.2 46 Network specialist

We recommend that at least 2 of the 6 network specialists should be with 8 years

experience and with expert level certification. These 2 resources should cover

from 8AM to 8PM. The rest 4 maybe can be with 5 years experience (as required)

with professional level certification.


238 8.17 47

Request you to provide the number of Bank officials to be

trained. Where will the training be required? Who is

expected to provide training? How many batches are

required to be trained? Training as and when required is

open ended. Sign-off criteria for training?

Number of bank officials to be trained is

approximately 30 for both pre- post-

implementation. Training will be conducted at DIT,

Powai or Staff Training College. Bidder need to

provide the training. In case bidder do not have

training expert for any technology, bidder need to

arrange from OEM. Apart from training to core team,

Bidder needs to provide a minimum 3 days training

on networking, every two years to Bank official at 5

different Bank locations as communicated by Bank.

Please refer the clause no.8.17 for more details.

239 8.20 49

The project will be deemed as completed only after project

scope and requirements are met in full and the all in-scope

solution meets all technical specifications and delivers all

the functional requirements, as per the terms of RFP.

The project will be deemed as completed only after project scope and

requirements are met in full and the all in-scope solution meets all technical

specifications and delivers all the functional requirements, as per the material

terms of RFP.Services and/or deliverables shall be deemed to be fully and

finally accepted by Bank in the event when Bank has not submitted its

acceptance or rejection response in writing to NSI within 15 days from the

date of installation/commissioning or when Bank uses the Deliverable in its

business, whichever occurs earlier. Parties agree that NSI shall have 15 days

time to correct in case of any rejection by Bank. Moreover Bank hereby

agrees to make the site ready as per the agreed specifications, within the

agreed timelines. Bank agrees that NSI shall not be in any manner be liable

for any delay arising out of Bank's failure to make the site ready within the






240 8.21 50 Buy Back of Old IP Telephony Server

Request bank to remove buy back clauses as the devices are mentioned is 10

years old. All such cases clear title and ownership must be cleared from

respective OEMs


241 8.22.1 50

L1 Bidder should deploy one onsite resource during the

contract period with adequate skill set and experience for

monitoring and management of the proposed solution during

office hours.

Is this resource required in addition to the resources in 8.12 - Team Composition -

or is this referring to the Network cum telecom engineers deputed at the RO

locations?

Please refer clause 8.12 for resource requirnment.

242 9 51

All the software and hardware components at DC, DR must

be delivered & installed within 10 weeks of issue of the

purchase order to the successful Bidder.

All the software and hardware components at DC, DR must be delivered &

installed within 12 weeks of issue of the purchase order to the successful Bidder.

Please confirm this change.


"All the software and hardware components at DC,

DR must be delivered & installed within 12 weeks of

issue of the purchase order to the successful Bidder".

243 9 51




Delivery timeline for DC and DR to be increased to 16 weeks as hardware delivery

will take atleast 8 weeks


document.

244

Project

Timelines

(Delivery,

Installation,

Configuration

and

Integration)

51




Request bank to change the time line from 10 weeks to 15 weeksPlease refer the revised clause mentioned in the

document.

245

9. Project

Timelines

(Delivery,

Installation,

Configuration

and

Integration)

51




All the software and hardware components at

Zonal/Regional Offices, Branches and any other location

must be delivered and installed within 20 weeks of issue of

the confirm purchase order to the successful Bidder.

Request Bank to provide minimum 14 weeks for the delivery and installation

DC/DR equipements and 6 Months for Zonal/Regional Offices


document.

246 9. 51

Project Timelines (Delivery, Installation, Configuration and

Integration): All the software and hardware components at

DC, DR must be delivered & installed within 10 weeks of

issue of the purchase order to the successful Bidder.

Request to change the timeline for DC & DR implementation to 24 weeks as

various tasks such as design, equipment supply, implementation, OEM validation

are part of scope.


document.

247

Project

Timelines

(Delivery,

Installation,

Configuration

and

Integration)

51





Request bank to change time line from 20 weeks to 25 weeks


All the software and hardware components at the

Zonal and Regional Offices, Branches and any other

location must be delivered and installed within 24

weeks of issue of purchase order to the successful

Bidder.

248 8.23. 51

Bank at its discretion will place separate or combined

purchase order for all in-scope solution. Bank at its

discretion may decide not to avail/purchase any or all

services/solution/software/licenses. Banks decision in this

regard will be final.

The Bank reserves the right to alter the number of locations

specified in the tender, and to delete/substitute items from

the ones specified in tender. Bank may also place order for

various services which are only part of this RFP in addition to

the quantities mentioned in this tender at the same rate

terms and conditions including the cost agreed upon.

Bank reserves the right to place additional order with the

selected Vendor during the validity of the contract, for any

in-scope solution/Application also at the contracted rates

and terms and conditions.

Bank also has the right not to avail/partially avail service

mentioned in the RFP. In such case all payment will be made

at actual

Bidder requests that once the SOW is finalized, there should not be any changes

in the same at the time of ordering. In case there is any change in BOQ, quantity

or OEM/resource type etc. the commercials offered for the earlier SOW will

subject to change


249 9 51

Commissioning of the hardware will be deemed as complete

only when the same is accepted by the Bank in accordance

with the Terms and Conditions of this Tender

Commissioning of the hardware will be deemed as complete only when the same

is accepted by the Bank in accordance with the Terms and Conditions of this

Tender.Services and/or deliverables shall be deemed to be fully and finally

accepted by Bank in the event when Bank has not submitted its acceptance or

rejection response in writing to NSI within 15 days from the date of












250 9 51


Integration)

Bank shall provide the address and contact details for

delivery of required hardware/software items while placing

the order.








In case of any new order is given in future for new/existing

site, delivery of all required components/equipments must

be made within 6 weeks of placing the orders.

Project Timelines (Delivery, Installation, Configuration and Integration)

Bank shall provide the address and contact details for delivery of required

hardware/software items while placing the order.


installed within 16 weeks of issue of the purchase order to the successful Bidder.

All the software and hardware components at Zonal/Regional Offices, Branches

and any other location must be delivered and installed within 24 weeks of issue of


In case of any new order is given in future for new/existing site, delivery of all

required components/equipments must be made within 12 weeks of placing the

orders.


Project Timelines (Delivery, Installation,

Configuration and Integration)

Bank shall provide the address and contact details

for delivery of required hardware/software items

while placing the order.

All the software and hardware components at DC, DR

must be delivered & installed within 12 weeks of

issue of the purchase order to the successful Bidder.


Zonal/Regional Offices, Branches and any other

location must be delivered and installed within 24

weeks of issue of the confirm purchase order to the

successful Bidder.

In case of any new order is given in future for

new/existing site, delivery of all required

components/equipments must be made within 6

weeks of placing the orders

251 8.22.4. 51

Selected bidder is expected to deploy academically good,

technically sound and competent personnel to ensure smooth

operations at bank’s site. The deputed personnel will be

employed by the selected bidder on their payrolls/contracts

without having any employment right with the bank.

Moreover, deployed personnel will not have any right

whatsoever to lodge claim of any nature directly or

indirectly with the bank and it would be responsibility of

selected bidder to address such issues without involving the

bank. The deputed persons have to maintain the utmost

secrecy & confidentiality of the bank’s data including

process performed at the Bank premises. At any time, if it

comes to the notice of the bank that data has been

compromised/ disclosed/ misused/ misappropriated then

bank would take suitable action as deemed fit and selected

vendor would be required to compensate the bank to the

fullest extent of loss incurred by the bank. Bidder is

expected to adhere to Bank’s request for removal of any

personnel, if bank notices any negligence/gross

misconduct/violation of trade secret/disclosure of bank’s

data to third party and any decision of the bank in this

regard would be final and binding upon the selected vendor

Selected bidder is expected to deploy academically good, technically sound and

competent personnel to ensure smooth operations at bank’s site. The deputed

personnel will be employed by the selected bidder on their payrolls/contracts

without having any employment right with the bank. Moreover, deployed

personnel will not have any right whatsoever to lodge claim of any nature directly

or indirectly with the bank and it would be responsibility of selected bidder to

address such issues without involving the bank. The deputed persons have to

maintain the utmost secrecy & confidentiality of the bank’s data including

process performed at the Bank premises. At any time, if it comes to the

notice of the bank that data has been compromised/ disclosed/ misused/

misappropriated then bank would take suitable action as deemed fit and

selected vendor would be required to compensate the bank to the fullest

extent of loss incurred by the bank only after the same is proved before a

competent court of law. Bidder is expected to adhere to Bank’s request for

removal of any personnel, if bank notices any gross negligence/gross wilfull

misconduct/violation of trade secret/unauthorised disclosure of bank’s data to

third party and any decision of the bank in this regard would be final and binding

upon the selected vendor


252

8.23.

Placement of

Order

51

The Bank reserves the right to alter the number of locations

specified in the tender, and to delete/substitute items from

the ones specified in tender. Bank may also place order for

various services which are only part of this RFP in addition to

the quantities mentioned in this tender at the same rate

terms and conditions including the cost agreed upon.

Bank reserves the right to place additional order with the

selected Vendor during the validity of the contract, for any

in-scope solution/Application also at the contracted rates

and terms and conditions.

Request Bank to limit the variation in Quantity to a maximum of + or - 10% only.

Also request the price validity for the repeat order for a period of maximum 6

months of price discovery date.


253 8.22.6. 51

The Bidder also has to agree and submit an undertaking that

during the subsistence of this Contract it will not employ any

personnel/individual below the Minimum Wages fixed by

appropriate Government on this behalf from time to time, as

per the provision of Minimum Wages Act 1948

The Bidder also has to agree and submit an undertaking that during the

subsistence of this Contract it will not employ any personnel/individual below the

Minimum Wages fixed by appropriate Government on this behalf from time to

time, as per the provision of Minimum Wages Act 1948.Bidder undertakes that it

is compliant to State minimum wages act at the time of execution of the

Contract and the commercials are accordingly factored. In the event there is

a change to the State minimum wages act or if the Bank wants the Bidder to

comply to some other minimum wages act including but not limited to Central

minimum wages act or the existing minimum wages act is repealed by another

act, then in such cases, Bank will support Bidder with change request for

additional cost incurred by Bidder for complying to new minimum wages.

Bidder will not ask for Change request for any changes that is within 8%

increase year on year from the State minimum wages as on the date of

contract sign off.


254 9 51

The Installation will be deemed as incomplete if any

component of the hardware is not delivered or is delivered

but not installed and / or not operational or not acceptable

to the Bank after acceptance testing/ examination. In such

an event, the supply and installation will be termed as

incomplete and system(s) will not be accepted and the

warranty period will not commence. The installation will be

accepted only after complete commissioning of hardware

and sign-off from Bank.

The Installation will be deemed as incomplete if any component of the hardware

is not delivered or is delivered but not installed and / or not operational or not

acceptable to the Bank after acceptance testing/ examination. In such an event,

the supply and installation will be termed as incomplete and system(s) will not be

accepted and the warranty period will not commence. The installation will be

accepted only after complete commissioning of hardware and sign-off from Bank.















255 9 52






and any other location must be delivered and installed within 34 weeks of issue of

the confirmed purchase order to the successful Bidder. Please confirm this

change.

Please read the clause as below: All the software and

hardware components at Zonal/Regional Offices,

Branches and any other location must be delivered

and installed within 24 weeks of issue of the confirm


256 9 52





Delivery timeline for branches to be increased according to increase in DC - DR






257 9 52

In case of any new order is given in future for new/existing

site, delivery of all required components/equipments must

be made within 6 weeks of placing the orders.

In case of any new order is given in future for new/existing site, delivery of all

required components/equipments must be made within 8 weeks weeks of placing

the orders. Please confirm change.


258 10 52

It is the responsibility of the successful bidder to take the

transition from current Network Integrator within 1 month

from award of contract /Purchase order.

Please clarify what is the expectation from the NSI in transition. We understand

that we will be responsible for the systems & devices that we are supplying as per

this RFP.


It is the responsibility of the successful bidder to

takeover the management of complete Bank network

from existing NSI within 3 months from award of

contract /Purchase order. However, SLA will be

effective only after replacement of network devices

by the Selected bidder.

259 10 52




We understand that during the transition phase the branches that have not been

migrated will continue to be served by the Bank's existing partner & will not be

the responsibility of the bidder in any case. Please confirm.


document.

260 10 52




1 month for transition is too less. Request you to change the transition time to 3

months. Please confirm.


document.

261 10 52




Transition period provided is too less taking into consideration the amount of

links and deliverables. Request bank to increase the same


document.

262 10 52




Bidder would request to reconsider the Transition time and would request to

make it atleast 3 Months


document.

263 10 52

Post discussion with Bank’s team, the successful bidder will

have to share the profile of its support staff and technical

personnel at each Regional office, DC, DR-Bengaluru, and

Head office within 2 weeks from date of receipt of order

Bidder request to change the timelines in below manner

(1) 25 % resources within 1 Months

(2) 50 % resources within 2 Months

(3) 100 % resources by 3 Months of award of contract

Please read the clause as below: Post discussion with

Bank’s team, the successful bidder will have to share

the profile of its support staff and technical

personnel at each Regional office, DC, DR-Bengaluru,

and Head office within 4 weeks from date of receipt

of order

264 10 52




Head office within 2 weeks from date of receipt of order.

Request you to make this 4 weeks.Please refer the revised clause mentioned in the

document.

265 10 52




Head office within 2 weeks from date of receipt of order.

Profiles will be shared in 4 weeks.Please refer the revised clause mentioned in the

document.

266 9. 52


Integration): All the software and hardware components at




Request to change the timeline for zonal/regional offices implementation to 50

weeks as various tasks such as design, equipment supply, implementation, OEM

validation are part of scope.






267 9. 52


Integration): In case of any new order is given in future for

new/existing site, delivery of all required

components/equipments must be made within 6 weeks of

placing the orders.

Request to change the timeline for new/existing site implementation to 15 weeks

as various tasks such as feasibility, link implementation equipment shipment from

old site, implementation are part of scope.


268 9 52


component of the hardware is not delivered or is delivered

but not installed and / or not operational or not acceptable

to the Bank after acceptance testing/ examination. In such

an event, the supply and installation will be termed as

incomplete and system(s) will not be accepted and the

warranty period will not commence. The installation will be

accepted only after complete commissioning of hardware

and sign-off from Bank.

The Installation will be deemed as incomplete if any component of the hardware

is not delivered or is delivered but not installed and / or not operational or not

acceptable to the Bank after acceptance testing/ examination provided there is

no dependency from bank to enable the installation of any such hardware or

services.



component of the hardware is not delivered or is

delivered but not installed and / or not operational

or not acceptable to the Bank after acceptance

testing/ examination provided there is no

dependency from bank. In such an event, the supply

and installation will be termed as incomplete and

system(s) will not be accepted and rental for the

location will not commence. The installation will be

accepted only after complete commissioning of

hardware and sign-off from Bank.

269 10 52

The successful bidder has to present the detailed process for

completing the transition to the Bank. At every stage, a

signoff needs to be taken from the bank.

This can delay the transition. We suggest Bank to own signoffs from Existing NSI

and remove stagewise signoffs.Please be guided by RFP.

270 10 52

The successful bidder has to submit a daily status report to

the Regional Offices/Zonal offices and DIT regarding number

of branches whose transition has been completed.

Task of Transition at 4400 branches in 4 weeks’ time can be difficult.. We request

extension of timelines, mutually.Please be guided by RFP.

271 10 52

The successful bidder shall conduct study of Bank’s existing

network (including IP scheme, router and switches

configurations, routing protocols etc.,) and design the

architecture for proposed network.

Architecture and configuration assesment will take at least 4 weeks. Could you

please confirm that this time will be available and accpetable to complete this?Please be guided by RFP.

272 10 52 Transition Period

Transition period is inadequate , request to provide more elaborate scope and

minimum 6 months transition phase as the deliverables are asked to be

completed with 20 weeks


document.

273 10. 52

Transition Period: It is the responsibility of the successful

bidder to take the transition from current Network Integrator

within 1 month from award of contract /Purchase order.

Request to change the transition timeline to 6 months as this includes existing

network study, knowledge transfer of process & workflows and transitioning to

new network.


document.

274 10. 52

Transition Period: Post discussion with Bank’s team, the

successful bidder will have to share the profile of its support

staff and technical personnel at each Regional office, DC, DR-

Bengaluru, and Head office within 2 weeks from date of

receipt of order.

Request to change to 8 weeks as regional resources needs to be identified &

onboarded, if required.


document.

275 12. 53 Compliance with IS/Cyber Security Policy

While confidentiality, integrity and availability are ensured to the maximum

levels, there are intermediatory parties, e.g., MPLS provider & bank branch

premises provider, which are not under control of bidder apart from operations &

availability perspective. Hence request to remove this clause.


276 12 53 compliance with IS/cyber security policy

compliance can be shared post details are shared by bank

Remarks: recommended to integrate the DDI solution with SIEM and other existing

security enforcement points like NAC, VAPT, ITSM, endpoint security solutions.


277 12 53 Compliance with IS/Cyber Security Policy We request to share copies of applicable policiesNecessary details will be shared with Successful

bidder.

278 15.7 & 25.3 54

15.7 - Contract period is of 5 years from the date of post go-

live of SD-WAN Solution with 4500 branches/offices or 6

months from date of 1st Installation, whichever is earlier.

However, location wise rental payment will commence from

the date of completion of all equipments installed at

Branch/office. Bidder need to submit the duly signed copy of

installation report.

25.3 - The charges per location will begin from the date of

completion of installation of all equipments and termination

of the links. The NSI should submit the installation and

commissioning certificate signed by the Bank’s official

certifying successful completion of installation and

commissioning for the payment.

Since the installation of sites will happen at different timelines, kindly confirm

that the bank will make the payment of each site for 60 months from the date of

deployment of that site. This will be applicable for all future purchases also after

the initial PO. In other words for each site, the contract will be for a period of 5

years from the date of deployment.

Please be guided by RFP. No payment will be made

after validity of contract period of 5 years.

279 15.7. 54 Acceptance of Offer

Contract period is of 5 years from the date of post go-live of SD-WAN Solution

with 4500 branches/offices or 6 months from date of 1st Installation, whichever is

earlier. However, location wise rental payment will commence from the date of

completion of all equipments installed at Branch/office. Bidder need to submit

the duly signed copy of installation report.

Q: Explain the contract start and rental payment of sites with an Example

For eg. Installation is completed for Branch A in 1st

July 2020 and Branch B in 1st Feb 2021. Contract

commences from 1st January 2021 (Completion of

4500 locations). Then contract is valid for 5 years

till 31st December 2025. Payment for Branch A is

payable from 1st July 2020 till 31st December 2025

and for Branch B is from 1st February 2021 till 31st

December 2025.

280 15.7 54

Contract period is of 5 years from the date of post go-live of

SD-WAN Solution with 4500 branches/offices or 6 months

from date of 1st Installation, whichever is earlier. However,

location wise rental payment will commence from the date

of completion of all equipments installed at Branch/office.

Bidder need to submit the duly signed copy of installation

report.

Contract period of 5 years will be from the date of last installation OR from the

date of commissioning of individual sites whichever is earlier.Please be guided by RFP.

281 15.7 54







report.

Contract period is of 5 years from the date of post go-live of SD-WAN Solution

with 4500 branches/offices or 6 months from date of 1st Installation, whichever is

earlier. However, location wise rental payment will commence from the date of

completion of all equipments installed at Branch/office. Bidder need to submit

the duly signed copy of installation report.Services and/or deliverables shall be

deemed to be fully and finally accepted by Bank in the event when Bank has

not submitted its acceptance or rejection response in writing to NSI within 15

days from the date of installation/commissioning or when Bank uses the

Deliverable in its business, whichever occurs earlier. Parties agree that NSI

shall have 15 days time to correct in case of any rejection by Bank


282 15.7 54







report.

Payment of services will be released by customer on site basis , post acceptance

at site level.

Yes, location wise rental will be paid, as per

payment terms of RFP.

283 14 54

Prices payable to the successful bidder as stated in the

contract shall be firm and not subject to any changes at any

circumstances during the contract period.

Prices payable to the successful bidder as stated in the contract shall change

subject to any changes in the unit rates or FX contingencies during the contract

period.


284 15.5. 54

The selected bidders shall submit the acceptance of the

order within 7 days from the date of receipt of the order. No

conditional or qualified acceptance shall be permitted.

The selected bidders shall submit the acceptance of the order within 15 7 days

from the date of receipt of the order. No conditional or qualified acceptance

shall be permitted. The order will make an express reference to the Contract

It is also clarified that no pre-printed terms and conditions mentioned in the

Procuring Document shall apply to the successful bidder.


285 17.2.3.1 55

17.2.3.2. If a Bidder makes any statement or encloses any

form which turns out to be false / incorrect at any time prior

to signing of Contract.

17.2.3.3. In case of any technical issues during reverse

auction, if Bank decides to re-conduct reverse auction and

any of the shortlisted bidder does not participate in the re-

reverse auction at least by way of log in.

17.2.3.4. In case of a successful Bidder, if the Bidder fails:

17.2.3.4.1. To execute Contract within the stipulated time or

17.2.3.4.2. To furnish Performance Bank Guarantee as

mentioned in Performance Bank Guarantee herein.

17.2.3.2. If a Bidder knowingly makes any statement or encloses any form which

it knows turns out to be false / incorrect at any time prior to signing of Contract.

17.2.3.3. In case of any technical issues during reverse auction, if Bank decides to

re-conduct reverse auction and any of the shortlisted bidder does not participate

in the re-reverse auction at least by way of log in.

17.2.3.4. In case of a successful Bidder, if the Bidder fails:

17.2.3.4.1. To execute Contract within the stipulated time on mutually agreed

terms or

17.2.3.4.2. To furnish Performance Bank Guarantee as mentioned in Performance

Bank Guarantee herein after signing of contract on mutually agreed terms..

Please read the clause no.17.2.3.3 as under: "In case

of shortlisted bidder does not participate in the

everse auction at least by way of log in."

286 17.2.1. 55

The bidder should deposit bid security of Rs.1,50,00,000/-

(Rupees One Crore fifty lac Only) in the form of a demand

draft favoring Union Bank of India, payable at Mumbai or

Bank Guarantee issued from Scheduled Commercial Bank

other than Union Bank of India, Andhra Bank and Corporation

bank. Bank Guarantee should be valid from the date of

submission of RFP for a period of minimum 45 days beyond

the final bid validity period. IFSC Code for issuance of EMD is

UBIN0556688.

We request you to reconsider the amoutn of bid security to INR 20 Lacs Please be guided by RFP.

287 17.4 56

Bids should remain valid for the period of at least 180 days

from the last date for submission of bid prescribed by the

Bank. In case the last date of submission of bids is extended,

the Bidder shall ensure that validity of bid is reckoned from

modified date for submission. Further extension of the

validity of the bid will be decided by the bank in case of

need. The price quoted in Final Commercial Offer will be

valid for at least 180 days from the date of offer.

Bids should remain valid for the period of at least 60 days from the last date for

submission of bid prescribed by the Bank. In case the last date of submission of

bids is extended, the Bidder shall ensure that validity of bid is reckoned from

modified date for submission.


288 17.4 56

Bids should remain valid for the period of at least 180 days

from the last date for submission of bid prescribed by the

Bank. In case the last date of submission of bids is extended,

the Bidder shall ensure that validity of bid is reckoned from

modified date for submission. Further extension of the

validity of the bid will be decided by the bank in case of

need. The price quoted in Final Commercial Offer will be

valid for at least 180 days from the date of offer.

Bids should remain valid for the period of at least 60 180 days from the last date

for submission of bid prescribed by the Bank. In case the last date of submission

of bids is extended, the Bidder shall ensure that validity of bid is reckoned from

modified date for submission. Further extension of the validity of the bid will be

decided by the bank in case of need. The price quoted in Final Commercial Offer

will be valid for at least 60 180 days from the date of offer.


289 17.3 56

In the event of non-performance of obligation or failure to

meet terms of this tender the Bank shall be entitled to

invoke the performance guarantee without notice or right of

demur to the successful bidder. Any amount pending for

payment due to nonachieving of milestone/s set under the

Contract or any other reason solely attributable to the

successful bidder should be included in the remaining

amount of the contract value. The Bank reserves the right to

recover any dues payable by the selected bidders from any

amount outstanding to the credit of the selected bidders,

including the pending bills and/or invoking Performance

Guarantee, if any, under this contract. If the Performance

bank guarantee is not submitted within the stipulated time,

the Bank reserves the right to cancel the order / contract

and the earnest money deposit taken from the successful

bidder, will be forfeited

In the event of non-performance of obligation or failure to meet terms of this

tender the Bank shall be entitled to invoke the performance guarantee without

notice or right of demur to the successful bidder. Any amount pending for

payment due to nonachieving of milestone/s set under the Contract or any other

reason solely attributable to the successful bidder should be included in the

remaining amount of the contract value. The Bank reserves the right to recover

any dues payable by the selected bidders from any amount outstanding to the

credit of the selected bidders, including the pending bills and/or invoking

Performance Guarantee, if any, under this contract. If the Performance bank

guarantee is not submitted within the stipulated time, the Bank reserves the right

to cancel the order / contract and the earnest money deposit taken from the

successful bidder, will be forfeited.

Notwithstanding anything to the contrary, the PBG may be invoked only for

material breaches in terms and conditions mutually agreed to, subject to a

notice and cure period of 30 days to rectify the default.


290 17.11.1 60

During the period of evaluation, bidders may be asked to

provide more details and explanations about information

provided in the proposals. Bidders should respond to such

requests within the time frame indicated in the letter/e-mail

seeking explanation, if the bidder does not comply or

respond by the date, their bid will be liable to be rejected.

If any part of the technical specification offered by the

bidder is different from the specifications sought in our RFP,

the bidder has to substantiate the same in detail the reason

of their quoting a different specification than what is sought

for, like higher version or nonavailability of the

specifications quoted by us, invariably to process the

technical offer and it should be compatible to our application

During the period of evaluation, bidders may be asked to provide more details

and explanations about information provided in the proposals. Bidders should

respond to such requests within the time frame indicated in the letter/e-mail

seeking explanation, if the bidder does not comply or respond by the date, their

bid will be liable to be rejected. The time frame will be a reasonable time

provided by the bank.If any part of the technical specification offered by the

bidder is different from the specifications sought in our RFP, the bidder has to

substantiate the same in detail the reason of their quoting a different

specification than what is sought for, like higher version or nonavailability of the

specifications quoted by us, invariably to process the technical offer and it should

be compatible to our application


291 17.12.6.2 62

“Margin of purchase preference” means the maximum extent

to which the price quoted by a local supplier may be above

the L1 for the purpose of purchase preference. The margin of

purchase preference shall be 20%.

Please elaborate the make in India point a bit more. If the SI has only one

solution which is made in India, would the same be applicable. If yes, how will

the calculation be done?

Government guidelines will be followed for

determining "Margin of purchase preference".

292 22 64

No bid can be modified by the bidder subsequent to the

closing date and time for submission of bids. In the event of

withdrawal of the bid by bidders, the EMD will not be

refunded by the Bank.

No bid can be modified by the bidder subsequent to the closing date and time for

submission of bids. In the event of withdrawal of the bid by bidders, the EMD will

not be refunded by the Bank.


293 25.1 65

Bank will release payment for hardware and software rental

charge, facility management charge and Link Management

charge quarterly on a per-site basis based on the

achievement of SLAs.

Within how many days from the data of issue of quaterly invoice would the bank

pay the NSI?

Bank may take approximately 15 days to process

invoices after verification of necessary documents

like uptime, attendance report etc.

294 25.1 65




achievement of SLAs. It is reiterated that the network

performance and uptime of the network as specified under

SLA clause will be assessed on monthly basis and the

payment will be made quarterly. The vendor should submit

the site-wise equipment details along with the uptime

achieved to enable the Bank to pay quarterly charges.

Bank will release payment for hardware and software rental charge, facility

management charge and Link Management charge quarterly in advance on a per-

site basis. It is reiterated that the network performance and uptime of the

network as specified under SLA clause will be assessed on monthly basis and the

payment will be made quarterly. Any service related credit will be mutually

assessed and agreed post which the service provider will release a credit note for

any SLA related performance which can be adjsuted against the the quarterly

advance invoice for the subsequent quarter.

Payment will be made quarterly in arrears and as

mentioned in RFP.

295 25.1. 65




achievement of SLAs. It is reiterated that the network

performance and uptime of the network as specified under

SLA clause will be assessed on monthly basis and the

payment will be made quarterly. The vendor should submit

the site-wise equipment details along with the uptime

achieved to enable the Bank to pay quarterly charges.


management charge and Link Management charge monthly quarterly on a per-site

basis based on the achievement of SLAs. It is reiterated that the network

performance and uptime of the network as specified under SLA clause will be

assessed on monthly basis and the payment will be made monthly quarterly. The

vendor should submit the site-wise equipment details along with the uptime

achieved to enable the Bank to pay monthly quarterly charges.


296 25.6 65 No advance payment against purchase order.Bidder requests bank to consider payment of quarterly charges in advance. One

time charges will be paid 100% post successful delivery and installationPlease be guided by RFP.

297 25.4 65

One time charges (such as upgradation, shifting,

commissioning, etc) will be paid on per site basis after

successful completion of activity and testing as per the

itemized charges under the head – Link commissioning and

shifting, at the end of each quarter.

One time charges (such as upgradation, shifting, commissioning, etc) will be paid

on per site basis after successful completion of activity and testing as per the

itemized charges under the head – Link commissioning and shifting, at the end of

each quarter. month


298 25.8. 65 Procedure for claiming payments


management charge and Link Management charge quarterly in advance on a per-

site basis. It is reiterated that the network performance and uptime of the

network as specified under SLA clause will be assessed on monthly basis and the

payment will be made quarterly. Any service related credit will be mutually

assessed and agreed post which the service provider will release a credit note for

any SLA related performance which can be adjsuted against the the quarterly

advance invoice for the subsequent quarter.


299 25.2 65

The rental charges will be paid based on site category (site

category is as per actual deployment of equipments in that

location).

The rental charges will be paid based on site category (site category is as per

actual deployment of equipments in that location).Bank hereby agrees to make

the site ready as per the agreed specifications, within the agreed timelines.

Bank agrees that NSI shall not be in any manner be liable for any delay

arising out of Bank's failure to make the site ready within the stipulated

period, including but not limited to levy of liquidated damages for any delay

in performance of services under the terms of this Contract. In case the site is

not ready for a continious period of 30 days, milestone payment related to

installation will be released to NSI. Services and/or deliverables shall be

deemed to be fully and finally accepted by Bank in the event when Bank has

not submitted its acceptance or rejection response in writing to NSI within 15

days from the date of installation/commissioning or when Bank uses the

Deliverable in its business, whichever occurs earlier. Parties agree that NSI

shall have 15 days time to correct in case of any rejection by Bank


300 98 65The Solution should support IOC sharing within all devices in

case one device identified the threats.

IOC details would be uploaded manually on the controller and then would be

centrally pushed to all CPE's. Hope bank is ok with this statementIt is acceptable to bank.

301 26.1.2 66 . Serious discrepancies noted in the inspection.

. Serious discrepancies noted in the inspection. The Bidder will be provided a

cure period of 90 days to correct the discrpencies failing which may attract

termination.


302 26.3 66

26.2.6. Misconduct of the bidder or any of its

staff/employees or representatives which affects execution

of the contract/loss of reputation/financial risk to bank.

26.2.7. Any third party claim against bank, loss/damage to

bank arising due to bidder/bidder’s omissions, errors.

26.2.8. Non-execution of agreement/s within the time

stipulated by bank

26.2.6. Misconduct of the bidder or any of its staff/employees or representatives

which affects execution of the contract/loss of reputation/financial risk to bank.

26.2.7. Any third party claim against bank, loss/damage to bank arising due to

bidder/bidder’s omissions, errors.

26.2.8. Non-execution of agreement/s within the time stipulated by bank


303 26.6 66

After the award of the contract, if the selected bidders do

not perform satisfactorily or delays execution of the

contract, the Bank reserves the right to get the balance

contract executed by another service provider of its choice

by giving one months’ notice for the same. In this event, the

selected bidder is bound to make good the additional

expenditure, which the Bank may have to incur to carry out,

for the execution of the balance of the order/contract. Such

additional expenditure shall be incurred by the bank within

reasonable limits & at comparable price prevailing in the

market. This clause is also

applicable, if for any reason, the contract is cancelled.

After the award of the contract, if the selected bidders do not perform

satisfactorily or delays execution of the contract, the Bank reserves the right to

get the balance contract executed by another service provider of its choice by

giving one months’ notice for the same. In this event, the selected bidder is

bound to make good the additional expenditure, which the Bank may have to

incur to carry out, for the execution of the balance of the order/contract. Such

additional expenditure shall be incurred by the bank within reasonable limits & at

comparable price prevailing in the market. This clause is also

applicable, if for any reason, the contract is cancelled.


304 26.3 66Bank shall serve the notice of termination to the bidder at

least 30 days prior, of its intention to terminate services.

In case band terminates the contract for any convenience (without any breach in

delivery, SLA, uptime clause) the bank will be liable to pay an early termination

charge equivalent to the Total Contract Value (TCO) for the balance period from

the effective date of termination. Any such termination for convenience will need

a minimum of 180 days notice period


305 26.4 66Bank shall serve the notice of termination to the bidder at

least 30 days prior, of its intention to terminate services.

Bank shall serve the notice of termination to the bidder at least 30 30 days prior,

of its intention to terminate services.Please be guided by RFP.

306 26.1.3 66 Breaches in the terms and conditions of the Order

Breaches in the terms and conditions of the Order. The Bidder will be provided

a cure period of 90 days to correct the breach failing which may attract

termination.


307 26.1.1 66

Delay in commencement of the project beyond two weeks

after the assignment order or beyond the date given by the

bank in the purchase order.

In case of undue delay in commencement of the project beyond two weeks after

the assignment order or beyond the date given by the bank in the purchase order.

Please read the clause as under : In case of delay in

commencement of the project beyond two weeks

after the assignment order or beyond the date given

by the bank in the purchase order.

308 26.1 66

The Bank reserves its right to cancel the Purchase Order at

any time by assigning appropriate reasons and recover

expenditure incurred by the Bank in addition to recovery of

liquidated damages in terms of the contract, in the event of

one or more of the following conditions

Subject to a notice and cure period of not less than 90 days, either party The

Bank reserves its right to cancel the Purchase Order at any time by assigning

appropriate reasons and recover expenditure incurred by the Bank in addition to

recovery of liquidated damages in terms of the contract, in the event of one or

more of the following conditions. In the event of termination Bank shall pay the

Bidder for goods delivered and services rendered till the date of termination.


309 26.2. 66

The Bank reserves the right to cancel /terminate the

contract placed on the selected bidder and recover

expenditure incurred by the Bank on the following

circumstances:

The Bank reserves the right to cancel /terminate the contract placed on the

selected bidder and recover expenditure incurred by the Bank on the following

circumstances:


310 25.2.3 66

The payment after deducting applicable TDS will be released

by the Bank. All payments will be made only by electronic

transfer of funds either by NEFT or RTGS. The Bidder

therefore has to furnish the bank account number to where

the funds have to be transferred for effecting payments

The payment after deducting applicable TDS will be released by the Bank within

30 days of invoicing or completion of deliverables , whichever is earlier. All

payments will be made only by electronic transfer of funds either by NEFT or

RTGS. The Bidder therefore has to furnish the bank account number to where the

funds have to be transferred for effecting payments


311 27.6. 67

Bidder shall provide transition support, which amongst other

shall include provision of logs, rules, technical architecture

of solution as deployed, detailed description of the

processes, etc. as part of the transition to subsequent NSI or

bank on completion or on termination of contract. The

support should be for a period of 6 months.

Bidder shall provide transition support, which amongst other shall include

provision of logs, rules, technical architecture of solution as deployed, detailed

description of the processes, etc. as part of the transition to subsequent NSI or

bank on completion or on termination of contract. The support should be for a

period of 6 months.The Bank will pay the bidder for the transiton at mutually

agreed rates.


312 27.1 67



from date of 1st Installation, whichever is earlier.

Contract period of 5 years will be from the date of last installation OR from the

date of commissioning of individual sites whichever is earlier.Please be guided by RFP.

313 27.8 67

If found unsatisfactory, the contract may be terminated by

giving 6 months’ notice period at any point of time.

However, during the notice period, the bidder is expected to

deliver the same level of services as prescribed in the RFP

and same payment terms will be applicable.

If found unsatisfactory, the contract may be terminated by giving 6 months’

notice period at any point of time. However, during the notice period, the bidder

is expected to deliver the same level of services as prescribed in the RFP and

same payment terms will be applicable.In the event of termination Bank, shall

pay bidder for goods delivered and services rendered till the date of

termination.


314 28 67

If Successful bidders fail to deliver any or all

software/Hardware or commence any or all of the Service(s)

specified in the RFP/Contract / Agreement i.e. 20 weeks for

initial order and 6 weeks for future new/existing

branch/office, would attract liquidated damages. Bank Shall

without prejudice to its other rights and remedies under and

in accordance with the RFP/Contract / Agreement, levy

Liquidated Damages (LD) from payments, which are due to

the Successful bidder. For calculation of LD:

28.1. Delay in delivery of hardware

If the deliverables are not submitted as per the

implementation schedule and project phasing or extensions

in writing as may be given by Bank, the Bidder shall be liable

to pay 0.5% per week of the invoice value (exclusive of

Taxes) location/office address wise with a cap of 5% of the

Hardware price.

28.2. Delay in implementation of solution

In case bidder fails to install, configure & Implement any

solution in given timeline, the Bidder shall be liable to pay

0.5% per week of the invoice value (exclusive of Taxes)

location/office address wise with a maximum cap of 5%.

28.3. The contract price for calculation of LD is TCO.

28.4. The overall LD during implementation will be to a

maximum of 10% of the total cost of the project.

If Successful bidders fail to deliver any or all software/Hardware or commence

any or all of the Service(s) specified in the RFP/Contract / Agreement i.e. 24

weeks for initial order and 12 weeks for future new/existing branch/office, would

attract liquidated damages. Bank Shall without prejudice to its other rights and

remedies under and in accordance with the RFP/Contract / Agreement, levy

Liquidated Damages (LD) from payments, which are due to the Successful bidder.

For calculation of LD:

28.1. Delay in delivery of hardware

If the deliverables are not submitted as per the implementation schedule and

project phasing or extensions in writing as may be given by Bank, the Bidder shall

be liable to pay 0.5% per week of the invoice value (exclusive of Taxes)

location/office address wise with a cap of 5% of the Hardware price.


In case bidder fails to install, configure & Implement any solution in given

timeline, the Bidder shall be liable to pay 0.5% per week of the invoice value

(exclusive of Taxes) location/office address wise with a maximum cap of 5%.

28.3. The contract price for calculation of LD is Annualized Contract Value of the

previous Year (for the first year it will be on the Annualized Contract Value of 1st

Year)

28.4. The overall LD during implementation will be to a maximum of 10% of the

Annualized contract Value for 1st Year.

Please refer the revised clause as under: If

Successful bidders fail to deliver any or all

software/Hardware or commence any or all of the

Service(s) specified in the RFP/Contract / Agreement

i.e. 24 weeks for initial order and 6 weeks for future

new/existing branch/office, would attract liquidated

damages. Bank Shall without prejudice to its other

rights and remedies under and in accordance with

the RFP/Contract / Agreement, levy Liquidated

Damages (LD) from payments, which are due to the

Successful bidder. For calculation of LD:

28.1. Delay in delivery of hardware - Stand

deleted.


In case bidder fails to install, configure & Implement

any solution in given timeline, the Bidder shall be

liable to pay 0.5% per week of the annual rental

value (exclusive of Taxes) location/office address

wise with a maximum cap of 5%.

28.3. The contract price

for calculation of LD is annual cost of the project.

28.4. The overall LD during implementation will be

to a maximum of 5% of the annual cost of the project.

315 26.6 67

In addition to the cancellation of purchase order, the Bank

reserves its right to invoke the Bank Guarantee or foreclose

the Security Deposit given by the bidder towards

nonperformance/non-compliance of the terms and conditions

of the contract, to appropriate towards damages

In addition to the cancellation of purchase order, the Bank reserves its right to

invoke the Bank Guarantee or foreclose the Security Deposit given by the bidder

towards nonperformance/non-compliance of the terms and conditions of the

contract, to appropriate towards damages


316 28.8 67 Liquidated Damages (LD)Request to remove this clause as similar kind of projects are not applicable to

this RFP Please be guided by RFP.

317 27.3 67

Post completion of the contract/ or in the event of early

termination, the bidder is expected to provide support for

transition of the services to the nominated members of the

bank (or) to a third party nominated by the bank.

Post completion of the contract, the bidder is expected to provide support for

transition of the services to the nominated members of the bank (or) to a

third party nominated by the bank. Bank agrees to pay the bidder during this

period as per the agreed rates.

In case band terminates the contract for any convenience (without any breach in

delivery, SLA, uptime clause) the bank will be liable to pay an early termination

charge equivalent to the Total Contract Value (TCO) for the balance period from

the effective date of termination. Any such termination for convenience will need

a minimum of 180 days notice period

Please refer the clause as under: Post completion of

the contract/ or in the event of early termination,

the bidder must provide support for transition of the

services to the nominated members of the bank (or)

to a third party nominated by the bank. Bank will

make the payment to bidder during the transition

period as per the RFP.

318 27.3 67

Post completion of the contract/ or in the event of early

termination, the bidder is expected to provide support for

transition of the services to the nominated members of the

bank (or) to a third party nominated by the bank.

Post completion of the contract/ or in the event of early termination, the bidder

is expected to provide support for transition of the services to the nominated

members of the bank (or) to a third party nominated by the bank. The Bank will

pay the bidder for the transiton at mutually agreed rates.


document.

319 26.5 67

The Bank reserves the right to recover any dues payable by

the selected bidder from any amount outstanding to the

credit of the selected bidder, including the pending bills and

security deposit, if any, under this contract

This clause need clarification reg. what are the amounts ehich are intended to be

recovered?Please be guided by RFP.

320 26.5 67

The Bank reserves the right to recover any dues payable by

the selected bidder from any amount outstanding to the

credit of the selected bidder, including the pending bills and

security deposit, if any, under this contract.

Both the parties have the right to recover any dues payable by the selected

bidder from any amount outstanding to the credit of the selected party, including

the pending bills and security deposit, if any, under this contract.


321 28.2 680.5% per week of the invoice value (exclusive of Taxes)


Please let us know if the invoice value is per month/Qtr/Year and the max cap of

5% is on the hw?


document.

322 28.8. 68

Bank will deduct the amount of liquidated damages from the

payment due of the same project from the Successful bidder.

Bank may also withhold the amount to be recovered from

the payment due from other projects held by the same

bidder.

Bank will deduct the amount of liquidated damages from the payment due of the

same project from the Successful bidder. Bank may also withhold the amount to

be recovered from the payment due from other projects held by the same bidder.


323 28.1 68 Delay in delivery of hardwareDoes the cap of 5% of the Hardware price relate to the Hardware price of that

specific Location/Branch?


document.

324 28.2 68 Delay in implementation of solutionDoes the cap of 5% relate to implementation sevices of that specific

Location/Branch?


document.

325 28.7. 68

However, the Bank may, at its discretion, waive the

liquidated damages in case the delay cannot be attributed to

the Bidder.

However, the Bank will may, at its discretion, waive the liquidated damages in

case the delay cannot be attributed to the Bidder.

Bidder’s failure to perform its contractual responsibilities, to perform the

services, or to meet agreed service levels shall be excused if and to the

extent Bidder's performance is effected , delayed or causes non-performance

due to Customer's omissions or actions whatsoever.


326 28.1 68






Hardware price.

If the deliverables are not submitted as per the implementation schedule and

project phasing or extensions in writing as may be given by Bank, the Bidder shall

be liable to pay 0.5% per week of the invoice value (exclusive of Taxes)

location/office address wise with a cap of 5% of the Hardware price. for delay

of each week 0.25% of contract value corresponding to undelivered quantity

subject to a max of 2.5% of the Hardware price.


document.

327 28.1 68






Hardware price.

Kindly keep the penalty on the undelivered hardware and not on total invoice of

the month.


document.

328 28.2 68




location/office address wise with a maximum cap of 5%

In case bidder fails to install, configure & Implement any solution in given

timeline, the Bidder shall be liable to pay 0.5% per week of the invoice value

(exclusive of Taxes) location/office address wise with a maximum cap of 5% for

delay of each week 0.25% of contract value corresponding to undelivered

quantity subject to a max of 2.5% of the implementation cost.


329 28.2 68





Kindly keep the penalty on the delayed service of a particular site and not on

total invoice of the month.Overall Penalty will be capped at 10% of ARC of the

impacted site. Also, SLA shall be applicable only on the scope of work provided

by the bidder and not on the entire network component.


330 29 68 Service Level Agreement and PenaltiesSLA Calculation is month wise. Please confirm if it from 1st of every month for

calculationPlease be guided by RFP.

331 28.5. 68

The Bank reserves its right to recover these amounts by any

mode such as adjusting from any payments to be made by

the Bank to the company.

The Bank reserves its right to recover these amounts by any mode such as

adjusting from any payments to be made by the Bank to the company under this

contract.


332 28.1 68

The Bidder shall be liable to pay 0.5% per week of the

invoice value (exclusive of Taxes) location/office address

wise with a cap of 5% of the Hardware price.

Please let us know if the invoice value is per month/Qtr/YearPlease refer the revised clause mentioned in the

document.

333 28.4 68The overall LD during implementation will be to a maximum

of 10% of the total cost of the project.

There is a contradiction in the earlier statement where the capping is 5% for

implementation. Also please let us know if the total cost of the project is

yearly/quarterly


document.

334 28.4. 68The overall LD during implementation will be to a maximum


The overall LD during implementation will be to a maximum of 2.5% 10% of the

total cost of the project.


document.

335 28.4. 68The overall LD during implementation will be to a maximum


We request that the LD be computed on portion of hardware undelivered and

capped at 5% of the undelivered value.


document.

336 29.10 69 1% of monthly Link Monitoring and Maintenance charges0.25%1% of monthly Link Monitoring and Maintenance charges capped to 3% of

monthly link Monitoring and Maintainence.Please be guided by RFP.

337 29.8 6910% of monthly cost of affected solution

0.25%10% of monthly cost of affected solution capped to 3% of monthly rental

value Please be guided by RFP.

338 29.8.1 69 10% of monthly rental of effected solution on each occasion Could the bank elaborate on the 'effected Solution' for SLA calculation?

Please read the clause as "10% of monthly rental of

affected solution on each occasion.

100% of monthly rental of affected solution charges if

problem not resolved within 48 Hours".

339 29.8.1 69

10% of monthly rental of effected solution on each occasion

100% of monthly rental of effected solution charges if

problem not resolved within 48 Hours

0.25 %10% of monthly rental of effected solution on each occasion capped to 3%

of monthly rental value.100% of monthly rental of effected solution charges if

problem not resolved within 48 Hours

Please read the clause as "10% of monthly rental of

affected solution on each occasion.

100% of monthly rental of affected solution charges if

problem not resolved within 48 Hours".

340 29.8 69 100% of monthly cost of affected solution0.25%100% of monthly cost of affected solution capped to 3% of monthly rental

valuePlease be guided by RFP.

341 29.10 69 2% of monthly Link Monitoring and Maintenance charges0.25%2% of monthly Link Monitoring and Maintenance charges capped to 3% of




343 29.8.1 69 5% of monthly cost of affected solution0.25 %5% of monthly cost of affected solution capped to 3% of monthly rental




345 29.8.2 69

In case any branch/office is down for more than 24 hours due

to failure of hardware (Router, Switch, Modem), Penalty of

Rs.1,000/- per day per site shall be deducted in addition to

SLA mentioned above

In case any branch/office is down for more than 24 hours due to failure of

hardware (Router, Switch, Modem), Penalty of Rs.500 Rs.1,000/- per day per

site shall be deducted in addition to SLA mentioned above. This will be capped

to 3% of the monthly invoice value.


346 29.8 69 Penalties for not meeting uptime

Since the monthly rental will also include Finance Cost for 5 years, we request

the bank to levy SLA penalties only on the Resource cost. Also we request the

bank to cap the penalties upto 10% of resources cost on overall contract period.


347 29.8 69 Penalties for not meeting uptime Please refer to the SLA penalty offered by Bidder in the standard service schedule Please be guided by RFP.

348

29. Service

Level

Agreement

and Penalties

69

Set of Devices

(Hardware/Software) component failure leading to the

complete disruption of the objective performed by the said

devices. (Both DC and DR down at the same time)

The uptime calculation and applicable penalties should be on complete solution

uptime and not on individual devices. Eg (DC, NDR and DR, equipments are in HA

and in branch there is dual link).

We request the clause to be modified and applicable penalty to be capped at 5%

of monthly rental.


349

29. Service

Level

Agreement

and Penalties

69 Solution Uptime. (Individual systems at DC / DR)

We request that applicable SLA penalty for solution uptime should be as below:

99.0% - 99.5% = 1%

98.5% - 99.0% = 2%

98.0% - 98.5% = 3%

97.5% - 98.0% = 4%

97.0% - 97.% = 5%


350 29.5 69

The Vendor shall provide Availability Report on a monthly

basis and a review shall be conducted based on this report. A

monthly report shall be provided to the Bank on the 5th of

the succeeding month containing the summary of all

incidents reported and associated Bidder performance

measurement for that period.

Please change the 5th to the 10th as mentioned in monthly reports in table 29.12

as this creates a conflict.

Please read the clause as under: The Vendor shall

provide Availability Report on a monthly basis and a

review shall be conducted based on this report. A

monthly report shall be provided to the Bank on the

10th of the succeeding month containing the

summary of all incidents reported and associated

Bidder performance measurement for that period.

351

Link

Maintenance

and Monitoring

70

1. Downtime episodes of less than a minute are ignored

2. Downtimes episodes of more than 1 minute but less than

20 minutes are counted as actuals.

3. Downtime episodes exceeding 20 minutes but less than

120 minutes are counted as twice the actual downtime.

4. Downtimes exceeding 2 hrs are treated as full-day

downtimes.

MTTR is depend upon service provider SLA, request you request you remove delay

depen upon service provider

This is with reference to availability of DC, NDC and

DRC. Bank does not expect any downtime for these

locations because the redundancy levelin terms of

devices, links etc. Is sufficiently high. Furthermore,

there is no dependency on any service provider.

352 29.10. 70 100% of monthly Link Monitoring and Maintenance charges0.25% 100% of monthly Link Monitoring and Maintenance charges capped to 3% of


353 29.10. 70 3% of monthly Link Monitoring and Maintenance charge0.25%3% of monthly Link Monitoring and Maintenance charge capped to 3% of


354 29.10. 70 4% of monthly Link Monitoring and Maintenance charges0.25% 4% of monthly Link Monitoring and Maintenance charges capped to 3% of


355 29.10. 70 5% of monthly Link Monitoring and Maintenance charges0.25%5% of monthly Link Monitoring and Maintenance charges capped to 3% of


356

Penalties for

downtime will

be calculated

as mentioned

below:

70DC, DR and NDC

Uptime % calculated on monthly basis for each solution.

Request you exclude down time from penalty which are depend upon service

provider

Bank has sufficient redundant links at DC, DR and

NDC. NSI has to achieve uptime as mentioned in RFP.

357 29.9 70 Downtime CalculationsRequest bank to relax double counting of downtimes as penalties have been

imposed for various downtime scenarios and accepted by biddersPlease be guided by RFP.

358 29.9 70 Link maintenance & monitoring table alongwith MTTR What is meant by MTTR? Please define. Please refer clause 29.9 on page 70.

359 29.9 70 Link maintenance & monitoring table alongwith MTTR How can MTTR be 00:00?

Please read the clause as under: MTTR at DC, NDC &

DRC is of 00:05 (hh:mm) across 24x7. MTTR at other

locations is of 02:00 (hh:mm)

360 29.9 70 Link maintenance & monitoring table alongwith MTTR

As the links are provided by Telecom Service Providers. The NSI should not be

penalized for link outages. NSI maybe measured on their follow-up & escalation

within the SP for link retrieval.


NDC. NSI has to achieve uptime as mentioned in

RFP. Please refer clause 29.11 for exclusions.

361 29.9 70 Link maintenance & monitoring table alongwith MTTRPlease clarify the exclusions in the link monitoring SLAs/99.999% in DC, DR and

99.5%in other locations.


NDC. NSI has to achieve uptime as mentioned in

RFP. Please refer clause 29.11 for exclusions.

362 29.9 70 Link Maintenance and Monitoring Please refer to the SLA penalty offered by Bidder in the standard service schedule Please be guided by RFP.

363 29.9 70 MTTR

Request bank to relatx MTTR targets. Although immediate support can be

provided to critical sites via deployed personnel but for all other sites request

bank to consider 2hrs to 10hrs & in some cases within a business day given the

Tier 1/2/3/4 city presence of bank sites


364 29.12 70 Other Service Level and associated penalties Penalty will be restricted to 3% of “monthly operation charges.”

Q: please give clarity on the monthly operation charges and its components Please be guided by RFP.

365 29.8.2 70 Penalties

In case any branch/office is down for more than 24 hours due to failure of

hardware (Router, Switch, Modem), Penalty of Rs.1,000/- per day per site shall

be deducted in addition to SLA mentioned above.

Q: Clause 29.8.1 is for DC/DR still a Ref of the same is mentioned under 29.8.2.

Please explain


366 29.10. 70Penalties for downtime will be calculated as mentioned

below

Since bidder is providing the managed services for the links procured by Bank

from various network service providers, service levels shall be measured by the

adherence to the managed services of the link and not the uptime of the link.

Service levels for link management should be measured on parameters such as

alert generation time, ticket logging time from alert, ticket generation time to

service provider from the time of incident identification, follow-ups & ticket

resolution / closure. Bidder does not have any control on service provider's SLA

commitments to bank. Hence request to change the clauses pertaining to

management of link.


367 29.10 70Penalties for downtime will be calculated as mentioned

belowPlease refer to the SLA penalty offered by Bidder in the standard service schedule Please be guided by RFP.

368

Link

Maintenance

and Monitoring

70

The round trip delay of the network at any point to any point

during the business hours (8 A.M to 8 P.M) should be less

than 100 msec (average obtained by the ping command over

1000 samples) and packet drop should be less than 0.1% in

any one minute window.

Latency and packet drops are depend upon service provider links, however as NI

we will coordinate with service provider to resolve issue Please be guided by RFP.

369 29.10. 7110% of monthly Link Monitoring and Maintenance charges and

device rental charges for affected branches/office

0.25%10% of monthly Link Monitoring and Maintenance charges and device rental

charges for affected branches/office capped of 3% to monthly link Monitoring

and Maintainence.


370 29.10. 71100% of monthly Link Monitoring and Maintenance charges

and device rental charges for affected branches/office

0.25%100% of monthly Link Monitoring and Maintenance charges and device

rental charges for affected branches/office capped of 3% of monthly link

Monitoring and Maintainence.






and Maintainence.




0.25%30%of monthly Link Monitoring and Maintenance charges and device rental


and Maintainence.






and Maintainence.



device rental charges for affected branches/offic



and Maintainence.


375 29.10 71DC, DR and NDC


We understand the solutions referred are SD-WAN, UC, NPM & DDI only. Please

confirm.

This is for the uptime of the entire network at the

DC, the DR, and the NDC including SD-WAN, UC,

NPM, DDI etc.

376 29.10 71DC, DR and NDC


The penalty for solution uptime is being linked to link monitoring & maintenance.

There is no such price in Annexure F, Table A. Please clarify.

Cost discovery for monitoring & maintenance of DC,

DR and NDC links is same as branch links as per

Annexure F, Table B.

377 29.8 to 29.11 71 Penalties for not meeting uptime & Penalties on Link SLAsOverall penalty across all these clauses to be capped at 10% of that quarter's

billable value. There should be no carry forward of penalties.Please be guided by RFP.

378 29.11 71 Penalties on Link SLAs - exclusions

Apart from the exclusions called out in this clause, we request the bank to also

add the following "Any downtime of link due to reasons which are not solely

attributable to the bidder". For example cable cut by rodents, any distruption

done by different agencies, vandalism, etc.


379 29.10 71 Uptime for Branches, Regional and Zonal officesWe understand that the Uptime for branches will apply only to branches with dual

MPLS links. Please confirm.

Uptime requirement is applicable to all branches

irrespective of the number of MPLS links.

380 29.10 71 Uptime for Branches, Regional and Zonal offices Penalties are very high , we request modification as under: Please be guided by RFP.

381 29.10 71 Uptime for Branches, Regional and Zonal offices 97% or more --> 1.5% of monthly link monitoring and maintenance charges Please be guided by RFP.

382 29.10 71 Uptime for Branches, Regional and Zonal offices 96% or more --> 2.5% of monthly link monitoring and maintenance charges Please be guided by RFP.

383 29.10 71 Uptime for Branches, Regional and Zonal offices 95% or more --> 5% of monthly link monitoring and maintenance charges Please be guided by RFP.

384 29.10 71 Uptime for Branches, Regional and Zonal offices 90% or more to <95% --> 7.5% of monthly link monitoring and maintenance charges Please be guided by RFP.

385 29.10 71 Uptime for Branches, Regional and Zonal offices Less than 90% --> 10% of monthly link monitoring and maintenance charges Please be guided by RFP.

386 29.10 71 Uptime for Branches/Zonal/Regional OfficesRequest bank to make penalties reasonable with 5% MRC charged for missing 99%

and 10% MRC for missing 98% due to mix of site types and their connectivityPlease be guided by RFP.

387 29.12. 72

1. Report and Dashboard

Periodic reports to be provided to bank

Daily Reports: Critical reports should be submitted as and

when required. Timings will be mutually decided.

Weekly Reports: To be decided mutually

Monthly Reports: Before 10th of each month

2. Continual Improvement

The Bidder is expected to improve the operations on an on-

going basis.

The Bidder is expected to provide a quarterly report of the

new improvements suggested, action plans, and the status of

these Improvements to the bank. Improvement areas could

include: process changes/ training resulting in efficiency/SLA

improvement, new correlation rules to identify threat

patterns etc.

Quarterly reports need to be provided within 5 days of the

end of the quarter

3. Periodic Review

The project sponsor or locational delegate from the Bidder is

expected to conduct a monthly review meeting with Bank

officials resulting in a report covering details about current

SLAs, status of operations, key issues and new challenges etc.

Monthly meeting for next five years to be conducted within 7

days post submission of report for each month during the

operations phase.

As per our understing, these are only expectations only and does not specify

penalties.

Please confirm, if the understanding is correct?


388 29.12 72

After deducting pro-rata charge for absence of resource,

additional penalty of 500/- Per absent recourse per day will

be deducted. In case bidder provides alternate adequately

qualified resource for absent resource, no penalty shall be

deducted. The penalty will be restricted up to 25% of

monthly FM Charges

After deducting pro-rata charge for absence of resource, additional penalty of

100 500/- Per absent recourse per day will be deducted. In case bidder provides

alternate adequately qualified resource for absent resource, no penalty shall be

deducted. The penalty will be restricted up to 3% 25% of monthly FM Charges


389 29.12 72NOTE – Overall SLA penalty will be capped to 10% of contract

value.

NOTE – Overall SLA penalty in any particular year will be capped to 10% ofannual

contract value of previous yearPlease be guided by RFP.

390 29.12 72

Penalty of 1% of Monthly operation charges for each week of

delay in implementation of critical and important

observations

Penalty of 0.25% 1% of Monthly operation charges for each week of delay in

implementation of critical and important observations.capped to 3% of monthly

operation charges.


391

Other Service

Level and

associated

penalties

72 Periodic reports to be provided to bank Kindly confirm which type of reqports are require Please be guided by RFP.

392 23.12 72Quarterly reports need to be provided within 5 days of the

end of the quarter

Please change this to quarterly reports need to be provided within 15 days of the

end of the quarter.Please be guided by RFP.

393Manpower

services73

After deducting pro-rata charge for absence of resource,

additional penalty of 500/- Per absent recourse per day will

be deducted. In case bidder provides alternate adequately

qualified resource for absent resource, no penalty shall be

deducted. The penalty will be restricted up to 25% of

monthly FM Charges

Request you change as " After deducting pro-rata charge for absence of resource,

additional penalty of 500/- Per absent recourse for more than 5 days will be

deducted. In case bidder provides alternate adequately qualified resource for

absent resource, no penalty shall be deducted. The penalty will be restricted up

to 5% of monthly FM Charges


394 29.12. 73NOTE – Overall SLA penalty will be capped to 10% of contract

value.NOTE – Overall SLA penalty will be capped to 3% 10% of annual contract value. Please be guided by RFP.

395 29.12 73 Overall SLA penalty will be capped to 10% of contract valueOverall SLA penalty to be capped at 10% of that quarter's billable value. There

should be no carry forward of penalties.Please be guided by RFP.

396 29.12 73 Overall SLA penalty will be capped to 10% of contract value Can bank share if this is per site rental penalty cap or total invoice penalty cap Please be guided by RFP.

397 29.13. 73

Solution uptime is to be maintained without any

consideration of devices in HA mode. If a function at the

primary site is down, the same should be shifted to DR site

within the SLA parameters.

Request to remove this clause as the services will be available from the other

device deployed in HA.Please be guided by RFP.

398 31 74 Limitation of Liability

Can the liability limitation apply for Liquidated Damages, Indemnity, and

Confidentiality?

Please limit the liability to 12 Months of Montly Recurring charges?


399 31 74 . Limitation of Liability

The Bidder’s aggregate liability (whether in contract, tort or otherwise), shall not

exceed the total contract value provided that this limitation shall not apply to

any of the obligation of the bidder to the bank arising from clauses - Liquidated

Damages, Indemnity, and Confidentiality / Non-Disclosure Agreement of the RFP.

Q: We request bank to consider total liability including Liquidated Damages,

Indemnity, and Confidentiality / Non-Disclosure Agreement of the RFP, capped to

Total Contract value.


400 32 74 Confidentiality Can the cofidentiality clause be made mutually applicable. Please be guided by RFP.

401 33 74 Indeminty Clause

Request removal of the same or it should be equally applicable to both the

parties,

Currently indemnities are broad and leads to unlimited liability.


402 33 74 Indemnity

Can the liability limitation apply for Liquidated Damages, Indemnity, and

Confidentiality?



403 29 74 Service Level Agreement and Penalties

The uptime SLA required mentioned in the RFP can be achieved by back to back

SLA with the service provider and proactive monitoring and management by the

NSI. Request bank to share and confirm that the current SLA with the service

providers to ascertain the delivery of such mentioned SLAs.


404 33.4. 75

Bidder should take full responsibility for its and its

employee’s actions. Further, since the Bank’s data could be

integrated / used under Bidder provided software, the

Bidder should be responsible for loss/compromise or damage

to Bank’s data and for causing reputation risk to bank.

here Bidder will be responsible for loss/compromise or damage to Bank’s data

and for causing reputation risk to bank. Request bank to remove this clause as

this liability may go beyond the contract value


40534;43; 85-

6.1.276 Intellectual Property Rights; Patent Claims

Considering our Services are Network related IP Infringement is out of question.

Can we request deletion of the said clauses?



406 37 76

Audit

The Bidder shall at all times whenever required furnish all

information, records, data stored in whatsoever form to

internal, external, Bank appointed and statutory/RBI

inspecting auditors and extend full cooperation in carrying

out of such inspection. The Bidder will also undertake to co-

operate with the RBI to carry out its supervisory functions

and objectives and will furnish all records and other

information as RBI may call for to carry our inspection

and/or other functions. The Bidder is required to facilitate

the same at no additional cost and shall provide

uninterrupted access to the documents required by the

auditors. Further the Bidder has to ensure rectification of all

the irregularities thus pointed out by the auditor within a

given time frame.

Bidders ownership will be to facilitate the investication limited to the data that is

available in public domain and/or the data only relevant to the current

opportunity for auditory purposes

Bidder requests acceptance to the aforementioned clause and deletion of any

other verbiage on this section


407 39.3. 77Delay in completing implementation/customization and

acceptance tests/ checks beyond the specified periods;Request to remove "customization"

Please read the clause as "Delay in completing

implementation and acceptance tests/ checks

beyond the specified period".

408 40 78

If the Termination is on account of failure of the successful

bidder to perform the obligations under this RFP contract,

the Bank shall have the right to invoke the Performance Bank

Guarantee(s) given by the selected bidders.

If the Termination is on account of failure of the successful bidder to perform the

obligations under this RFP contract, the Bank shall have the right to invoke the

Performance Bank Guarantee(s) given by the selected bidders. However , In the

event of termination Bank, shall pay bidder for goods delivered and services

rendered till the date of termination.


409 40.15 78

In addition to the cancellation of purchase order/contract,

Bank reserves the right to appropriate the bid

security/performance Bank guarantee given by the vendor.

In addition to the cancellation of purchase order/contract, Bank reserves the

right to appropriate the bid security/performance Bank guarantee given by the

vendor.


410 40.14 78

In case of termination of this contract, the Bank shall have

the right to avail services of any other bidder/ agency to

continue the project without any let or hindrance from NSI

and the NSI has to provide necessary help for smooth switch

over

In case of termination of this contract, the Bank shall have the right to avail

services of any other bidder/ agency to continue the project without any let or

hindrance from NSI and the NSI has to provide necessary help for smooth switch

over


411 40.8 78

Material discrepancies in the Deliverables and Services noted

in the implementation of the Project. Bank reserves the right

to procure the same or similar product from the alternate

sources at the risk, cost and responsibility of the selected

bidder

Material discrepancies in the Deliverables and Services noted in the

implementation of the Project. Bank reserves the right to procure the same or

similar product from the alternate sources at the risk, cost and responsibility of

the selected bidder


412 40.5 78Non-satisfactory performance of the selected bidder during

implementation and operation.

Non-satisfactory performance of the selected bidder during implementation and

operation. The Bidder will make commercially reasonable efforts to perform

the deliverables.


413 40.9. 78The average uptime of the “working time” in 3 (three)

consecutive months of all together is less than 90%.Request to remove this clause as there are intermediatory providers. Please be guided by RFP.

414 40 78

The Bank is entitled to terminate this Contract, without any

cost to the Bank and recover expenditure incurred by Bank,

on the happening of any one or more of the following by

giving 30 days’ notice:

The Bank is entitled to terminate this Contract, without any cost to the Bank and

recover expenditure incurred by Bank, on the happening of any one or more of

the following by giving 30 days’ notice:


415 40.4 78

The progress regarding the execution of the order accepted

by the selected bidder is found to be unsatisfactory or delay

in execution of the contract, the Bank reserves the right to

get the balance contract executed by another party of its

choice by giving one month’s notice for the same. In this

event, the selected bidder is bound to make good the

additional expenditure, which Bank may have to incur in

executing the balance contract. This clause is applicable, if

for any reason, the contract is cancelled.

The progress regarding the execution of the order accepted by the selected

bidder is found to be unsatisfactory or delay in execution of the contract, the

Bank reserves the right to get the balance contract executed by another party of

its choice by giving one month’s notice for the same. In this event, the selected

bidder is bound to make good the additional expenditure, which Bank may have

to incur in executing the balance contract. This clause is applicable, if for any

reason, the contract is cancelled.


416 44 79

Bank requires that bidder provide professional, objective,

and impartial advice and at all times hold Bank’s interests

paramount, strictly avoid conflicts with other Assignment(s)/

Job(s) or their own corporate interests and act without any

expectations/ consideration for award of any future

assignment(s) from Bank.

Bidder have an obligation to disclose any situation of actual

or potential conflict in assignment/job, activities and

relationships that impacts their capacity to serve the best

interest of Bank, or that may reasonably be perceived as

having this effect. If the Bidder fails to disclose said

situations and if Bank comes to know about any such

situation at any time, it may lead to the disqualification of

the Bidder during bidding process or the termination of its

Contract during execution of assignment.

Bank requires that bidder provide professional, objective, and impartial advice

and at all times hold Bank’s interests paramount, strictly avoid conflicts with

other Assignment(s)/ Job(s) or their own corporate interests and act without any

expectations/ consideration for award of any future assignment(s) from Bank.

Bidder have an obligation to disclose any situation of actual or potential conflict

in assignment/job, activities and relationships that impacts their capacity to

serve the best interest of Bank, or that may reasonably be perceived as having

this effect. If the Bidder fails to disclose said situations and if Bank comes to

know about any such situation at any time, it may lead to the disqualification of

the Bidder during bidding process or the termination of its Contract during

execution of assignment.


417 43 79 Patent rights Request removal of the same or it should be equally applicable to both the parties Please be guided by RFP.

418 46.3 81

Bank at its discretion may also appoint third party for

auditing the activities of Services and operations of entire

services provided to the BANK.

Bank at its discretion may also appoint third party for auditing the activities of

Services and operations of entire services provided to the BANK. However , the

third party appointed will not be a competitor of Bidder.


419 46.5 81

Bidder’s NOC facility center (Both Primary and DR Site) will

be subject to audit by Bank, Bank’s appointed

consultant/auditor and Regulators/3rd Parties. Selected NSI

will assist Bank in all such audit.

Bidder’s NOC facility center (Both Primary and DR Site) will be subject to audit by

Bank, Bank’s appointed consultant/auditor and Regulators/3rd Parties. Selected

NSI will assist Bank in all such audit. However , the third party appointed will

not be a competitor of the Bidder.


420 47 81

Further, the bidder should upgrade equipments with the

latest software versions as part of technological upgradation

i.e., equipment OS upgradation/application upgradation

etc., as and when required, without any additional cost so as

to deliver the SLAs specified during the contract period.

Bidder will signup back-to-back contract with the OEM for

regular upgrades.

Further, the bidder should upgrade equipments with the latest software versions

as part of technological upgradation i.e., equipment OS upgradation/application

upgradation etc., as and when required, without any additional cost so as to

deliver the SLAs specified during the contract period. Bidder will signup back-to-

back contract with the OEM for regular upgrades.


421 49 81 Tender/RFP Cancellation

What compensation is provided to the Bidder in case of RFP cancellation after the

Award and before Service provisioning. If Bidder has made investments/contracts

with other providers?


422 49 81 Tender/RFP Cancellation

The Bank reserves the right to cancel the Tender/RFP at any time without

assigning any reasons whatsoever. In case of such cancellation the payment will

be made to the extent of satisfactory delivery of products & services. The value

of such payment shall be governed by completion certificates report and decision

of Bank shall be final and binding on the bidder.

Q: As the contract is an opex model for 5 years as mentioned in the RFP, we are

entering into a commercial contract for 5 years. We request bank to make

provision for paying the bidder for the remaining portion of the contract in case

of such cancellations, or remove the clause.


423 49 81

The Bank reserves the right to cancel the Tender/RFP at any

time without assigning any reasons whatsoever. In case of

such cancellation the payment will be made to the extent of

satisfactory delivery of products & services. The value of

such payment shall be governed by completion certificates

report and decision of Bank shall be final and binding on the

bidder

Both the parties The Bank reserve the right to cancel the Tender/RFP at any

time without assigning any reasons whatsoever. In case of such cancellation the

payment will be made to the extent of satisfactory delivery of products &

services.Services and/or deliverables shall be deemed to be fully and finally

accepted by Bank in the event when Bank has not submitted its acceptance or

rejection response in writing to NSI within 15 days from the date of


whichever occurs earlier.Bidder should be given 90 days written prior notice

prior to termination.

In the event of termination by the Bank, the Bidder shall be paid for the:

a) Goods delivered

b) Services rendered

c) Work in progress

d) Third party orders in pipeline which cannot be cancelled despite Bidder's

best

efforts

e) Unrecovered investments shall be paid by Bank as per termination schedule

till the date of termination.” The value of such payment shall be governed by

completion certificates report and decision of Bank shall be final and binding on

the bidder


424

48. End of

Sale & End of

Support

81

The Bidder will ensure that the stipulated Support and

Maintenance facilities on the hardware/software will be

available for a minimum period of 5 years. The vendor will

constantly update the Bank on new technologies that could

prove cost effective.

In case any solution/hardware/ software delivered as part of

this RFP goes end of support/end of life during the contract

period, the bidder has to upgrade/replace same without any

cost to the Bank.

Hope this clause is not applicable for "end of sale" as per the clause heading.Please refer clause no.8.1.1.22 on page no.20 of the

RFP document.

425 50 82

Compliance with all applicable laws: The Bidder shall

observe, adhere to, abide by, comply with and notify the

Bank about all laws in force or as are or as made applicable

in future, pertaining to or applicable to them, their business,

their employees or their obligations towards them and all

purposes of this RFP and shall indemnify, keep indemnified,

hold harmless, defend and protect the Bank and its

employees/officers/staff/ personnel/representatives/agents

from any failure or omission on its part to do so and against

all claims or demands of liability and all consequences that

may occur or arise for any default or failure on its part to

conform or comply with the above and all other statutory

obligations arising there from.

...However, indemnity would cover damages, loss or

liabilities suffered by the Bank arising out of claims made by

its customers and/or regulatory authorities.

Compliance with all applicable laws: The Bidder shall observe, adhere to, abide

by, comply with and notify the Bank about all laws in force or as are or as made

applicable in future, pertaining to or applicable to them, their business, their

employees or their obligations towards them and all purposes of this RFP and

shall indemnify, keep indemnified, hold harmless, defend and protect the Bank

and its employees/officers/staff/ personnel/representatives/agents from any

failure or omission on its part to do so and against all third party claims or

demands of liability and all direct and proximate consequences that may occur

or arise for any default or failure on its part to conform or comply with the above

and all other statutory obligations arising there from. Bidder will comply with all

laws that apply to it as a service provider in performing the services to the

Bank.

...However, indemnity would cover damages, loss or liabilities suffered by the

Bank arising out of claims made by its customers and/or regulatory authorities.


426 57 84We also confirm that the offer shall remain valid for 180

days from the date of the offer

We also confirm that the offer shall remain valid for 90 days 180 days from the

date of the offerPlease be guided by RFP.

427 57 84

We hereby declare that all the information & Statements

made in this RFP are true and accept that any

misinterpretation contained in it may lead to our

disqualification. We agree to all terms & conditions of the

RFP.

We hereby declare that all the information & Statements made in this RFP are

true and accept that any misinterpretation contained in it may lead to our

disqualification. We agree to all terms & conditions of the RFP.


428 Annexure A – 85 We agree to all terms & conditions of the RFP. We agree to all terms & conditions of the RFP. Please be guided by RFP.

429 59 88








Request bank to relax this to 2000 sites Please be guided by RFP.

430

59. Annexure

C – Eligibility

Criteria

88




We request that the clause be changed to:

The bidder should have a fully operational Network Operation Center (NOC) in

India for at least 5 years and must be providing 24*7*365 support to at least two

corporate / BFSI/ Govt/ PSU


431 59 89





organization).

Request bank to relax this to 1000 switches Please be guided by RFP.

432 59 89

Proposed DNS, DHCP & IP Address Management (DDI) Solution

should have been deployed in two organizations in India.

(NSI/OEM needs to submit reference letter/Purchase

Order/Sign-off from user organization.)

Request bak to relax this clause as bidders may have onboarded different solution

providers on board to provide DDI services.Please be guided by RFP.

433 13 Eligibility 89Proposed Network Performance Monitoring (NPM) Solution

should have been deployed in two organization in IndiaPlease confirm if the references are for Financial sector clients

Any two organization is acceptable, as mentioned in

RFP.

434Eligibility

criteria89

The bidder must have employed minimum 100 certified

network engineers in their organization‟s payroll. We request bank to consider bidder/ Parent company reference for the same.

Please read the clause as under: There should be

minimum 100 certified network engineers on Payroll

of bidder/their parent company. In case of Parent

company reference, parent company should be

incorporated in India and bidder need to submit

undertaking from Parent Company for the same.

435 60 91 Annexure DRequest bank to allow partial compliances and remarks section to allow common

dialogue including all partiesNo, partial compliance is not acceptable.

436Annexure E Sl

no. 493

All components of proposed solution should be in the form of

Hardware Appliance and must be Rack Mountable with Dual

Power Supply for DC, DR and NDC. For other locations,

Hardware Appliance with 1U/2U form factor with single/dual

power supply.

Yes, but not all models , location where you have throughput required for more

than 50 Please be guided by RFP.

437 61 93 Annexure E Point 5 SDWAN vendors allow different deployment models. On-premise deployment shall Please be guided by RFP.

438 61.1.7 93

The communication between the software defined network

controller/Orchestrator/Analytic and the branch device

running on the remote entity should be secure and encrypted.

OEM favoring point. Change to " The communication between the software

defined network controller/manager/Orchestrator/Analytic and the branch

device running on the remote entity should be secure and encrypted.


439 61.1.6 93

The data plane at the branch locations, data center & DR

should be programmable from the central software defined

network controller.

As data plane sepration is required in DC & DR solution/framework, requesting to

relax clause as mentioned below.

The data plane at the data center & DR should be programmable from the central

software defined network controller/manager."


440 61.1.1 93

The network should be implemented as true software

defined network architecture with a centralized control

plane residing in the software defined - Wide network

controller also data Plane and control plane should be

separate.

Control plane and Data plane should be seperate in case of SD-WAN concentrator

physical appliance since it's processing huge amount of encrpted traffic from all

the branches.

"The network should be implemented as true software defined network

architecture with a centralized control/management plane residing in the

software defined - Wide network controller/manager also data Plane and control

plane can be separate on DC, DR appliances.


441 61.1.2 93

The solution components should include Centralized Network

Orchestrator, Software Defined Network Controller, Analytic

engine, Hub/gateway device running in central locations and

edge devices running in the remote branch locations.

Every OEM solution/Framework for SD-WAN would differ. Kindly accept below

clause.

The solution components should include Centralized Network

Orchestrator/manager, Software Defined Network Controller/manager, Analytic

functionability, Hub/gateway device running in central locations and edge

devices running in the remote branch locations."


442 93

The system should allow management of networks as

software- defined network (SDN). Data and Control layers

should clearly separate with control layer centralized.

Control Plane:

Control plane is responsible to maintain centralized routing

table, controls route advertisement as per policy, creates

end to end segments on network, instruct data plane to

change traffic flow as per policy.

Data Plane:

Data plane is responsible to forward traffic in encrypted

tunnels, apply local policy like QoS, ACL etc.

We request bank to cosnider Separate Control, Management and Data plane. Please be guided by RFP.

443 61.1.3 93

The system should allow management of networks as

software-defined network (SDN). Data and Control layers

should clearly separate with control layer centralized.

Control Plane: Control plane is responsible to maintain

centralized routing table, controls route advertisement as

per policy, creates end to end segments on network, instruct

data plane to change traffic flow as per policy.

Data Plane: Data plane is responsible to forward traffic in

encrypted tunnels, apply local policy like QoS, ACL etc.

Seperation of control plane and dataplane would differ from the perspective of

traffic processing and load. EVery OEM as there hardware architecture on the

basis of processing of the complete solution in single appliance. Few OEM use

System on Chip solution for small appliance where single SD-WAN ASIC can

process SD-WAN+Security (IPS, FIrewall, application identiication, URL

filter,etc...)

Kindly relax clause as mentioned below.

The system should allow Central management of networks as software-defined

network (SDN). Data and Control layers should be seperate for DC, DR solution.


444 93

The WAN path Selection at the branch locations should be

based on the near real time analytics of the WAN Links

Capacity & Quality (Packet loss, Latency & Jitter).

We request bank to consider real time selection Please be guided by RFP.

445

61.1. SD-WAN

Central

Solution

94

16.The SD-WAN should be able to load balance across

multiple links simultaneously (up to 4) and leverage the

secondary link for spill-over if the bandwidth required for

one session exceeds the available bandwidth on the best

link. This lets high bandwidth applications have as much

bandwidth as they need to perform optimally.

Our understanding is 4 uplinks will be uesd only for DC/NDC/DRC sites. On branch

site, there are 2 upliks. Pls clarify.Please be guided by RFP.

446 23 94Appliance should support QoS, NAT, DHCP, DNS for IPv4 and

IPv6

IPv6 to be a roadmap. It will be delivered by this year end. Request bank to

cosnider the same.Refer response serial number 67 of this corrigendum

447 61.1.13 94

It should be possible to have control and data

communication on two different paths. For example, use

only MPLS for edge device & controller communication and

use internet & MPLS both for data communication.

"SD-WAN provides central management and monitoring from a remote location. It

is suggested to get the control plane reachability via any of the links as long as

controller is accessible via that link. Hence please remove this clause or rephrase

as "Control plane must be up even in case of link down scenarios, as long as

controller is reachable via any one of the links


448 61.1.20 94

SDWAN solution should support Forward error correction and

packet duplication for real time applications like Voice and

Video application experience optimization.

Packet duplication would consume more bandwidth which would be using

multiple links for transport of duplicate packets and also delay's would be

different on each link.

Request to change clause as mentioned below

SDWAN solution should support Forward error correction/ packet duplication for

real time applications like Voice and Video application experience optimization.


449 61.1.20 94




For FEC, "We have specific algorithms to ensure better QoE for Voice and Video

applications by using link quality/Capacity per tunnel, throughput metrics, packet

by packet load balancing, flow spraying, duplication etc. Hence request you to

modify the clause as " the solution should guarantee the delivery for Voice and

Video application with better user experience by using either standard algorithms

like Forward error correction, packet duplication or vendor specific algorithms for

real time applications like Voice and Video application experience optimization."


450 20 94




Yes , this also varries on the transactional bandwidth avaialble Please be guided by RFP.

451 61.1.21 94The SD-WAN device should be able to deploy In-line & Off-

line mode

Offline mode is being used for testing purpose, and this clause is specific to OEM.

Looking at bank deployment, appliance will be in in-line mode.

Hence requesting to delete this clause.

Please read the clause as under: "The SD-WAN

device installed at remote branches/offices should

be able to deploy In-line mode. The SD-WAN device

at Central locations should be able to deploy In-line

& Off-line mode."

452 61.1 Point#21 94The SD-WAN device should be able to deploy In-line & Off-

line mode

Only In-Line mode supported, since SDWAN is L3 based technology which also

takes care of routing, hence Offline mode cannot be supportedPlease refer the revised clause mentioned in the document.

453 94

The SD-WAN should be able to load balance across multiple

links simultaneously (up to 4) and leverage the secondary

link for spill-over if the bandwidth required for one session

exceeds the available bandwidth on the best link. This lets

high bandwidth applications have as much bandwidth as they

need to perform optimally.

SD WAN solution Should be able to support packet based load balancing across

multiple links rather than flow based.


The SD-WAN should be able to load balance across

multiple links simultaneously (up to 4) or leverage

the secondary link for spill-over if the transient

bandwidth required for one session exceeds the

available bandwidth on the best link. This lets high

bandwidth applications have as much bandwidth as

they need to perform optimally.

454 16 94

The SD-WAN should be able to load balance across multiple

links simultaneously (up to 4) and leverage the secondary

link for spill-over if the bandwidth required for one session

exceeds the available bandwidth on the best link.This lets

high bandwidth applications have as much bandwidth as they

need to perform optimally

The SD-WAN should be able to load balance across multiple links simultaneously

(up to 4) and/or leverage the secondary link for spill-over if the bandwidth

required for one session exceeds the available bandwidth on the best link.This

lets high bandwidth applications have as much bandwidth as they need to

perform optimally

Justification: While Load balance across 4 links is achieveable, it is extremely

difficult to prove spillover of a Session. It is because, when a session is

established, the handshake process includes the available bandwidth. Based on

that information the session sets/adjusts the data rate. In this process only one

link is taken into consideration. So the situation of a spillover doesn't come up.

Hence we request you to kindly make Spillover feature as an option rather than

mandatory.

Please refer the revised clause mentioned in the document.

455 61.1.22 94The SD-WAN should support IPv4 & IPv6 dual stack from day

one.

Request you modify the clause as " The solution must be IPV6 compatible from

day one and solution must be able to deliver access to the requested IPV6

feature as and when required by the UBI in future without changing the

underlying hardware.

Refer response serial number 67 of this corrigendum

456 94The SD-WAN should support IPv4 & IPv6 dual stack from day

one



457 61.1.10 94The WAN path selection should be dynamically selected

based on the policy set from the network controller.

Change to " The WAN path selection should be dynamically selected based on the

policy set from the network controller/manager."

Please read the clause as "The WAN path selection

should be dynamically selected based on the policy

set from the network controller/manager".

458 28 95

Support for the following IPv6 features: OSPFv3, BGP Routing

support for IPv6, IPv6 Dual Stack, IPv6Policy Based Routing,

IPv6 QoS, NAT 64

Support for the following IPv6 features: OSPFv3, BGP Routing support for IPv6,

IPv6 Dual Stack, IPv6Policy Based Routing, IPv6 QoS, NAT 64

The Routing protocols are mainly used on the underlay, which connects to the

MPLS Service Provider. Service Providers normally run BGP on the CPE side. Hence

OSPF is mostly redundant and hence request to be removed or kindly make it

Optional.


45932

Check30,3195 The system should allow time based refresh of the

encryption key for each virtual private network.

The system should allow time based refresh of the encryption key for each virtual

private network and PKI for authentication of VPN establishments.


460 61.1.23 95Annexure E – Technical Compliance

SD-WAN Central Solution

Appliance should support QoS, NAT, DHCP, DNS for IPv4 and IPv6








The SD-WAN should support following IPv6 capability IPv6 addressing

architecture, IPv6 name resolution, IPv6 statics, IPv6 neighbor discovery ICMPv6,

IPv6 DHCP








Support for the following IPv6 features: OSPFv3, BGP Routing support for IPv6,

IPv6 Dual Stack, IPv6Policy Based Routing, IPv6 QoS, NAT 64.








The system should create per transport encryption keys to encrypt traffic.

Request you to please modify the clause as "System should create per network

segment encryption Key to encrypt and separate the traffic."

Please read the clause as under: The system should

create per transport/network segment encryption

keys to encrypt traffic.

464 61.1.23 95Appliance should support QoS, NAT, DHCP, DNS for IPv4 and

IPv6






465 28 95



IPv6 QoS, NAT 64.

No NAT 64 avaialbel but if provided with use case then we can user alternative or

work around for the sameRefer response serial number 67 of this corrigendum

466 61.1.28 95



IPv6 QoS, NAT 64.






467 61.1 Point#28 95



IPv6 QoS, NAT 64.

V6 QoS and V6 PBR is in Roadmap. Need to understand actual use case and

existing configurationsRefer response serial number 67 of this corrigendum

468 28 95



IPv6 QoS, NAT 64.



469 61.1.28 95



IPv6 QoS, NAT 64.






470 61.1.27 95

The SD-WAN should support following IPv6 capability IPv6

addressing architecture, IPv6 name resolution, IPv6 statics,

IPv6 neighbor discovery ICMPv6, IPv6 DHCP






471 61.1.27 95

The SD-WAN should support following IPv6 capability IPv6

addressing architecture, IPv6 name resolution, IPv6 statics,

IPv6 neighbor discovery ICMPv6, IPv6 DHCP






472 27 95

The SD-WAN should support following IPv6 capability

IPv6 addressing architecture, IPv6 name resolution, IPv6

statics, IPv6 neighbor discovery

ICMPv6, IPv6 DHCP



473 29 95The system should allow creation of multiple end to end

segments (up to 30) and per segment topology within network

Need Clarity with regards to segment and how no. 30 is derived then only we can

come to conslussion .Please be guided by RFP.

474 32 95The system should allow time based refresh of the

encryption key for each virtual private networkNo, we require further clarity in order to provide a workaround if possible. Please be guided by RFP.

475 61.1.37 95

The system should be automatically able to retrieve the

network LAN information without running any separate

peering protocols like BGP, OSPF on overlay WAN.

LAN information exchange happens over either of the Dynamic or Static routing

protocols. And technology of SD-WAN deployment varies from OEM to OEM. This

clause is baised to OEM.

Hence requesting to remove this clause.

The clause 61.1.37 stands deleted.

476 37 95

The system should be automatically able to retrieve the

network LAN information without running any separate

peering protocols like BGP, OSPF on overlay WAN.

No , Only self connected routes and interface information can be seen. The clause 61.1.37 stands deleted.

477 30 95The system should create per transport encryption keys to

encrypt traffic.




document.

478 61.1 Point#30 95The system should create per transport encryption keys to

encrypt traffic.

Encryption key is agnostic of transport WAN links. Single tunnel created over

multiple WAN links


document.


encrypt traffic.




document.


encrypt traffic. By deafult SSL handshake with Origin server take care of the SSL encrution part Please refer the revised clause mentioned in the document.

481 61.1.38 95

The system should ensure that any change in physical

connectivity (change in service provider or IP address) does

not require any change in virtual private network

configuration in the controller or physical device at location.

Configuration parameters will differ for each OEM on the basis of customized

firmware designed and OS architecture.

Kindly remove this clause

Ploint no.38 in clause 61.1 stands deleted.

482 39 95

The system should ensure that the virtual private network

specific configuration is not to be attached to physical or

logical WAN or LAN Links or IP addresses or physical

interfaces on the branch device

Need more details Ploint no.39 in clause 61.1 stands deleted.

483 61.1.39 95




interfaces on the branch device.

Configuration parameters will differ for each OEM on the basis of customized

firmware designed and OS architecture.

Kindly remove this clause

Ploint no.39 in clause 61.1 stands deleted.

484

61.1. SD-WAN

Central

Solution

96

The system should support the following authentication

algorithms for Data Integrity:

a. SHA-512

b. SHA-384

c. SHA-256

SHA-256 is just as secure as SHA-384 or SHA-512, all of the three belong to SHA-2,

SHA-2 is the most secure algorithm till now, but SHA-256 requires less bandwidth

to store and transmit, less memory. Suggest to implement SHA-256.

Item 41 change to,

'The system should support the following authentication algorithms for Data

Integrity: SHA-512/SHA-384/SHA-256.'


485 61.1.43 96

The Central components of SD-WAN including but not limited

to Orchestrator, Controller, Analytic engine, Hub/gateway,

or any other component should be scalable to support at

least 12000 branches (Each branch having minimum 2 Link

and having minimum two active tunnels to each 6 central

location). Centralized hardware needs to be sized to handle

10000 branches (each with dual link) from Day-1. Additional

hardware to cater future required shall be added later as per

discretion of Bank.

This clause limits the number of active tunnel where in future if bank requires to

have 3/4 active-active links, then this solution limits the same.

Requesting to change clause as below.

The Central components of SD-WAN including but not limited to Orchestrator,

Controller, Analytic engine, Hub/gateway, or any other component should be

scalable to support at least 12000 branches (Considering upto 4 active links and 4

active-active tunnels to each 6 central location). Centralized hardware needs to

be sized to handle 10000 branches (each with dual link) from Day-1. Additional

hardware to cater future required shall be added later as per discretion of Bank.


486 61.1 Point#43 96









discretion of Bank.

Support for 10000 branches is available today. It will be horizontally scalable and

more sites will be supported in upcoming releasesPlease be guided by RFP.

487 43 96









discretion of Bank.



scalable to support at least 8000 branches (Each branch having minimum 2 Link

and having minimum two active tunnels to each 6 central location). Centralized

hardware in cluster for HA needs to be sized to handle 10000 branches (each

with dual link) from Day-1. Additional hardware to cater future required shall be

added later as per discretion of Bank.


488 61.1.43 96









discretion of Bank.

This clause limits the number of active tunnel where in future if bank requires to

have 3/4 active-active links, then this solution limits the same.

Requesting to change clause as below.



scalable to support at least 12000 branches (Considering upto 4 active links and 4

active-active tunnels to each 6 central location). Centralized hardware needs to

be sized to handle 10000 branches (each with dual link) from Day-1. Additional

hardware to cater future required shall be added later as per discretion of Bank.


489 48 96

The system should be able to automatically steer traffic

flows to the optimum path, based on policy definition in the

software defined network controller.

we recommend bank to have Packet based traffic steering as the failover is

immediate and no impact on the applocation performance. In flow based there is

a session drop which is noticeble.

Please read the clause as under: The system should

be able to automatically steer traffic flows/packets

to the optimum path, based on policy definition in

the software defined network controller.

490 49 96The system should always ensure granularity at a flow level

while steering traffic to a given path.

we recommend bank to have Packet based traffic steering as the failover is

immediate and no impact on the applocation performance. In flow based there is

a session drop which is noticeble.

Please raed the clause as under: The system should

always ensure granularity at a flow level/packet

based while steering traffic to a given path.

491 61.1.47 96The system should support end-to-end packet classification,

marking, and bandwidth allocation.

End to end packet classification, marking & Bandwidth allocation requires co-

ordination and same configuration to be done on the ISP side. Please be guided by RFP.

492 40 96 The system should support GRE, IPSec encapsulation

The system should support GRE or IPSec encapsulation

Kindly allow GRE & IPSec on optional basis. Ideally in SD-WAN architecture

Encryption is more important than non encrypted tunnel.


493 41 96

The system should support the following authentication

algorithms for Data Integrity:

a. SHA-512

b. SHA-384

c. SHA-256

we do SHA 1 and SHA 256, as we steer traffic flows through optimum path based

on packetsPlease be guided by RFP.

494 62 97

the system should implement a stateful firewall with Access

Lists and/or Time based Access lists to provide supervision

and control on the branch device that can be centrally

provisioned and managed from the software defined network

controller. All their required license should be provided from

Day-1.

The system should implement a stateful firewall with Access Lists and/or Time

based Access lists to provide supervision and control on the branch device that

can be centrally provisioned and managed from the software defined network

controller. All their required license should be provided from Day-1.

As or should be ok ?


495 59 97

Solution should be sized for online storage of logs for

minimum

90 days. Further historical logs should also be available on

backup media for contract period. SI has to provide required

backup solution along with tape media for same

Why Online ?? Because everthing as part of the solution is On prem.

If


"Solution should be sized to have log storage for a

minimum of 90 days. Further, historical logs should

also be available on backup media for the entire

contract period. NSI has to provide required backup

solution along with tape media for same".

496 61.1.61 97

The solution should be able to Secures incoming and

outgoing connections with Next Generation Threat

Prevention solution including Firewall, IPS.

Firewall and IPS alone doesn't give complete next generation threat prevention

solution. This also includes Web-Ffiltering, Anti-Malware, Botnet, etc kind of

security servcies to be enabled on same appliance.

Requesting to relax clause as mentioned below.

The solution should be able to Secures incoming and outgoing connections with

Next Generation Threat Prevention solution including Firewall, IPS, Web-Filtering,

Anti-Malware, Botnet, etc...


497 61 97




We recommend bank to rely on the centralized security posture which the bank

currently has and why should the securtity be further disributed to all the

branches.


498 61.1 97




Please provide if there is any specific compliance for Firewal,IPS Please be guided by RFP.

499 61.1.61 97




Firewall and IPS alone doesn't give complete next generation threat prevention

solution. This also includes Web-Ffiltering, Anti-Malware, Botnet, etc kind of

security servcies to be enabled on same appliance.

Requesting to relax clause as mentioned below.

The solution should be able to Secures incoming and outgoing connections with

Next Generation Threat Prevention solution including Firewall, IPS, Web-Filtering,

Anti-Malware, Botnet, etc...


500 75 98

It should possible to create end to end segmentation within

network where traffic in different segment will be separated

at layer 3 level. Segmentation should be done from central

controller. Branch devices should support minimum 10

segments and DC/DR devices should support minimum 30

segments

Yes, We have to segregate based on Layer 3 and vreate groups of SDWAN boxes Please be guided by RFP.

501 61.1.70 98 SD-WAN should comply with PCI DSS 3.2 requirements Would need details w.r.t PCI DSS 3.2 requirement. Necessary details will be shared with Successful

bidder.

502 61.1.70 98 SD-WAN should comply with PCI DSS 3.2 requirements

Request you to remove the clause as PCI DSS is needed only at credit card data

processing devices. Either there will not be any card data processing at SD-WAN

sites or SD-WAN device, being networking device, will not parse the encrypted

credit card data generated from hosts. Hence there is no need for it.


503 68 98The SD-WAN should support DDoS mitigation functionality

and protect DDOS attack like UDP Flood, Ping of Death etc.



branches.

Request bank to kindly consider DDOS to be deleted from the same.


504 64 98The Solution should have consolidated logs view for Cyber

Attack (Allow & Block both) for all the gateways



branches.

What kind of Cyber attacks ? Request bank to let us know that what kind of

attacks are to be prevented


505 71 98

The Solution should have pre-defined central reports to see

Infected Hosts, Prevented Attacks, Detected Attacks and

Attack T rends.



branches.

Request bank to kindly consider Anti Malware to be deleted from the same.


506 61.1 Point#65 98The Solution should support IOC sharing within all devices in


When threat is detected, the new signature from identified location can be

updated in security profile of remaining sites by Versa centralized orchestratorPlease be guided by RFP.

507 65 98The Solution should support IOC sharing within all devices in




branches.

indicators of compromise / Treat protection / Anti Malware feature


508 63 98

The system should also provide Intrusion Prevention System

(IPS) at all the branches with the ability to update the IPS

signature database centrally from the software defined

controller on a need basis or on a periodic basis.



branches.


509 61.1.73 98

There has to be minimum two factor authentication between

Controllers and central and branch devices before they

established communication with each other. Out of two

factors, one factor has to be PKI (certificate). The

communication between the software defined network

controller and the branch device running on the remote

entity should be secure and encrypted.

Centralized controller and logging reporting solution has authentication

mechanism which would be different in case of each OEM. Hence requesting to

change clause as mentioned below.

There has to be authentication mechanism between Controllers and central and

branch devices before they established communication with each other. Out of

two factors, one factor has to be PKI (certificate) between branch and central

concentrator. The communication between the software defined network

controller and the branch device running on the remote entity should be secure

and encrypted.


510 77 99

The DC and DR management console should have the

capacity and Scalability to manage 12,000 edge devices with

horizontal and vertical scalability

Yes, but to manage this number of engines we would atleast 5 SMC servers. Please be guided by RFP.

511 sl no76 99

From the central controller Bank must be able to fix the

location of the SDWAN edge devices geographically based on

the Latitude and Longitude position using GPS. If Latitude

and Longitude of the mapped SDWAN device changes

(precision 10m) at controller, then the SDWAN device should

be disabled automatically from the central controller.

Precision can be set for SDWAN device wise/location wise,

and should not be only global parameter. OR SD-WAN devices

should have capability to bind with any static hardware (i.e.

switch, ATM etc.) MAC IDs available in the LAN at respective

location. The Control/Management of MAC-ID binding and

MAC-ID repository should be at central controller. The

central controller/SDWAN device should probe the binded

MACIDs for that SDWAN device on periodical

basis/reboot/restart/power-on time. The SDWAN device

should be automatically disabled if binded MAC IDs are

Unrecognized/Unreachable by the SD-WAN device. OR SD-

WAN devices should have capability to white-list devices

(i.e. PC, NW Switch, ATM, Kiosk etc.) MAC IDs available in

the LAN at respective location and SDWAN device should not

allow access to any unrecognized/unknown MAC ID(s). The

control/management of MAC-ID white-listing and MAC-ID

repository should be at central controller. (The Bidders must

be able to showcase the above feature during PoC)

No, we require further clarity in order to provide a workaround if possible. Please be guided by RFP.

51261.1

7699

From the central controller Bank must be able to fix the

location of the SDWAN edge devices geographically based on

the Latitude and Longitude position using GPS. If Latitude

and Longitude of the mapped SDWAN device changes

(precision 10m) at controller, then the SDWAN device should

be disabled automatically from the central controller.

Precision can be set for SDWAN device wise/location wise,

and should not be only global parameter.

OR

SD-WAN devices should have capability to bind with any

static hardware (i.e. switch, ATM etc.) MAC IDs available in

the LAN at respective location. The Control/Management of

MAC-ID binding and MAC-ID repository should be at central

controller. The central controller/SDWAN device should

probe the binded MAC-IDs for that SDWAN device on

periodical basis/reboot/restart/power-on time. The SDWAN

device should be automatically disabled if binded MAC IDs

are Unrecognized/Unreachable by the SD-WAN device.

OR

SD-WAN devices should have capability to white-list devices

(i.e. PC, NW Switch, ATM, Kiosk etc.) MAC IDs available in

the LAN at respective location and SDWAN device should not

allow access to any unrecognized/unknown MAC ID(s). The

control/management of MAC-ID white-listing and MAC-ID

repository should be at central controller. (The Bidders must

be able to showcase the above feature during PoC)

(To be added with this clause)

OR

It should be possible to have control and data communication on two different

paths. For example, use only MPLS for edge device & controller

communication and use internet & MPLS both for data communication.

The Intent of the 3 options is to ensure Physical safety of the SD-WAN device

from being Stolen/illegally shifted, and connect to the Bank's DC using Internet

Link.

All the optional processes will have Operational/Stability problems, since this will

require integrations & customizations with 3rd party components. The availability

of support and continuous updates to the above integrations over a period of 5 to

7 years will make the solution extremely complex, costly and time consuming.

Hence we request you to include Clause No. 13 as another option. This feature

adhears to the Intent, Available and Scalable.


513 81 99The system should be able to track the reliability and

performance of WAN links.request the bank to brief this clause. Please be guided by RFP.

514 61.1.77 99

There should be one single centralized management console

for SD-WAN solution irrespective of number of controllers,

orchestrator, analytics, or any other Head-end devices

installed to match Bank’s scalability requirement.

Architecture of SD-WAN deployment will vary from OEM to OEM, hence requesting

to change clause as mentioned below. Every OEM has there set of Framework to

deploy SD-WAN solution.

Solution must have centralized management console and centralized logging &

Reporting console for SD-WAN solution.


515 61.1 Point#77 99

There should be one single centralized management console

for SD-WAN solution irrespective of number of controllers,

orchestrator, analytics, or any other Head-end devices

installed to match Bank’s scalability requirement.

Support for 10000 branches is available today. It will be horizontally scalable and

more sites will be supported in upcoming releasesPlease be guided by RFP.

516 61.1.90 100

The SD-WAN controller should contain single dashboard

which includes all other device status like CPU, Link status,

event logs etc.

Dashboard visibility can be customized. Requesting to relax clause as below.

The SD-WAN controller should contain single console which includes all other

device status like CPU, Link status, event logs etc.

Please read the clause as "The SD-WAN controller

should contain single dashboard / console, which

includes all other device status like CPU, Link status,

event logs etc.".

517 90 100

The SD-WAN controller should contain single dashboard

which includes all other device status like CPU, Link status,

event logs etc.

With the latest release we can do it

Please read the clause as "The SD-WAN controller

should contain single dashboard / console, which

includes all other device status like CPU, Link status,

event logs etc.".

518 98 101

The system should support a centralized single plane of

management system to allow device configuration, policy

provisioning, software updates and assurance capabilities for

all component including security capabilities i.e. Firewall,

IPS



branches.

No Single pane of glass for IPS


519 114 102

The system should allow automatic and centralized

software, patch, version upgrades from the software defined

network controller across all deployed devices in the branch

offices, data center, NDC and DR. This including upgradation

of all modules of SD-WAN including but not limited to

Router, Firewall, IPS.

The system should allow automatic and centralized software, patch, version

upgrades from the software defined network controller across all deployed

devices in the branch offices, data center, NDC and DR. This including

upgradation of all modules of SD-WAN


520 111 102

The system should allow definition and enforcement of WAN

link load balancing policies that allow steering of application

flows on a WAN link with best quality (flow based and packet-

based load balancing) with the quality defined in terms of

latency, packet loss and jitter

The system should allow definition and enforcement of WAN link load balancing

policies that allow steering of application flows on a WAN link with best quality

(flow based and/or packet-based load balancing) with the quality defined in

terms of latency, packet loss and jitter

Request you to kindly make type of Load balancing as Optional between the two

Flow Based or Packet-Based. Since all vendors do not support both the methods.

Please read the clause as "The system should allow

definition and enforcement of WAN link load

balancing policies that allow steering of application

flows on a WAN link with best quality (flow based or

packet-based load balancing etc.) with the quality

defined in terms of latency, packet loss and jitter".

521 130 103

Security features in devices should be from reputed OEMs

which has their own security intelligence center and should

able to provide periodic update/signatures without any cost

to bank.

Should the built-in firewall not meet more advanced UTM requirements, it is

possible to disable the built in firewall in favor of an external firewall solution as

well. In addition, select reputed firewall VNFs can be deployed directly on bidder

SD-WAN Edge hardware as well.


522 61.2.1.16 104

Annexure E – Technical Compliance

SD-WAN Gateway appliance for DC, NDC and DR

Appliance should be IPv6 compatible from day-1






523 4 104Appliance hardware should be scalable to support up to

10Gbps of encryption throughput

Appliance hardware should be scalable to process up to 10Gbps of encryption

throughput Please be guided by RFP.

524 61.2.1.16 104 Appliance should be IPv6 compatible from day-1






525 16 104 Appliance should be IPv6 compatible from day-1 IPv6 to be a roadmap. It will be delivered by this year end. Request bank to


526 61.2.1.2 104 Appliance should have 4x10Gig and 8x1Gig Ethernet interfaceRequest you to modify the clause as " Appliance should have minimum 4x10G and

6x1G Please be guided by RFP.

527

61.2.1. SD-

WAN Gateway

appliance for

DC, NDC and

DR

104Appliance should have 4x10Gig and 8x1Gig Ethernet

interface Appliance should have 4x10Gig and 8x1Gig Ethernet interface in a cluster Please be guided by RFP.

528 18 104Appliance should have minimum 10 Gbps SDWAN license (in

each direction) Appliance should have minimum 10 Gbps SDWAN license Please be guided by RFP.

529SD WAN HW

61.2.1.5104 Appliance should support at least 1000000 IP routes

As per RFP 12k sites would practically not be more then 1,00,000 routes.

Requesting to relax the clause as mentioned below.

Appliance should support at least 1,00,000 IP routes


530 5 104 Appliance should support at least 1000000 IP routes Please justify the need of 10 lakh routes? Please be guided by RFP.

531 8 104

Appliance should support common routing protocols like

Static, RIP, OSPFv3, BGPv4, Policy based routing, GRE, ECMP

etc.

Is the bank using RIP in the enviroment?


cosnider the same.

Please read the clause as under: Appliance should

support common routing protocols like Static,

OSPFv3, BGPv4, Policy based routing, GRE, ECMP etc.

532 61.2.1.11 104Appliance should support QoS on physical and sub interface,

NAT, NAT64, DHCP, DNS for IPv4 and IPv6 traffic






533 11 104

Appliance should support QoS on physical and sub interface,

NAT, NAT64, DHCP, DNS for IPv4 and IPv6 traffic IPv6 to be a roadmap. It will be delivered by this year end. Request bank to


534 12 104Appliance should support Radius and/or TACACS+, SSHv2,

SNMPv3 and/or Telemetry, Netflow/sflow/IPFix, Syslog And/or is good Please be guided by RFP.

535 6 104

Device Should support minimum 30 segments/VRF/virtual

domain for End to End Segmentation of traffic like - ATM,

Corporate Users, Vendors

Device Should support minimum 16segments and have a provision 30

segments/VRF/virtual domain for End to End Segmentation of traffic like - ATM,

Corporate Users, Vendors in future


536 61.2.1.2 104

Proposed appliance should have modular architecture with

2x10/100/1000T WAN ports and 4x100/1000T LAN Ports.

Device should also have two free slots for future scalability

to support Gigabit Ethernet/3G/4G/LTE.

Would like to know type of slots required. Please be guided by RFP.

537 61.2.1.9 104Should have AES-256 Standards. Should support IPSec with

IKEv2 and PKI.

Request you to modify the clause as Solution should have encyrpted data plane

using AES-256 encryption standards. Or should support IPSec with IKEv2 and PKI.Please be guided by RFP.


IKEv2 and PKI.




IKEv2 and PKI.



540

61.2.2. SD-

WAN CPE for

RO/ZO and

large

branches

105

Appliance hardware should be scalable to support up to 300

Mbps of throughput with all services like IPSec, Firewall, IPS,

URL filtering etc.

Appliance hardware should be scalable to support up to 300 Mbps of throughput. Please be guided by RFP.









543 61.3 105Appliance should have and support minimum 400 Concurrent

IPSec tunnels Need more clarity on it Please be guided by RFP.

544 5 105 Appliance should support at least 100000 IP routes Appliance should support at least 10000 IP routes Please be guided by RFP.

545 8 105

Appliance should support common routing protocols like

Static, RIP, OSPFv3, BGPv4, Policy based routing, GRE, ECMP

etc.



cosnider the same.




546 61.2.2.7 105 Appliance should support PPPoE, HDLC protocol

As per complete RFP, HDLC protocol is not required based on link types.

Requesting to remove the clause.


support PPPoE protocol.


"HDLC is used for serial communication. If there are onboard serial connectivity

or external serial converter provided by ISP, then these are not required for

standard SD-WAN devices. Hence please remove HDLC from the clause and

rephase it "Devices must support PPPoE termination and must be able to establish

an end to end tunnel without any VPN configuration change".


document.

548 7 105 Appliance should support PPPoE, HDLC protocol Appliance should support PPPoE, HDLC protocol naytively or with converterPlease refer the revised clause mentioned in the

document.








550 11 105Appliance should support QoS on physical and sub interface,




551 12 105Appliance should support Radius and TACACS+, SSHv2,

SNMPv3/telemetry, Netflow/sflow/IPFix, Syslog And/or is good Please be guided by RFP.

552 61.2.2.6 105



Corporate Users

Bank would need not more then 10 segments/VRF/Virtual domain for end-to-end

segmentation of traffic

Requesting to hange clause as mentioned below.

Device Should support minimum 10 segments/VRF/virtual domain for End to End

Segmentation of traffic like - ATM, Corporate Users


553 6 105



Corporate Users

Device Should support minimum 16segments and have a provision 30

segments/VRF/virtual domain for End to End Segmentation of traffic like - ATM,

Corporate Users, Vendors in future


554 61.2 Point # 2 105



Device should also have two free slots for future scalability

to support Gigabit Ethernet/3G/4G/LTE.

Versa hw supports additional NIC card for increasing LAN/WAN interfaces Please be guided by RFP.

555 14 105Should be rack mountable and should come with rack

mounting kit. Please be guided by RFP.


IKEv2 and PKI.



557 61.2.3.6 105

Should support minimum 10 segments/VRF/virtual domain

for End to End Segmentation of traffic like - ATM , Corporate

Users , Vendors


segmentation of traffic at branch network.





558 4 106

Appliance hardware should be scalable to support up to 50

Mbps of throughput with all services enabled like IPSec,

Firewall, IPS, URL filtering etc.

Appliance hardware should be scalable to support up to 100 Mbps of throughput. Please be guided by RFP.









561 61.2.3.5 106 Appliance should support at least 1,00,000 IP routes

As this is the branch appliance, where DC, DR, NDR, NDC, and RO/ZO routes will

be active along with few branch to branch communications.

Hence requesting to change clause as mentioned below.

Appliance should support at least 1,000 IP routes


562 8 106Appliance should support common routing protocols like

Static, RIP, OSPFv3, BGPv4, Policy based routing, GRE, etc.



cosnider the same.




563 3 106Appliance should support minimum 100 concurrent IPSec

tunnels Applicance should be able to create dynamic tunnels to the branch sites Please be guided by RFP.


"HDLC is used for serial communication. If there are onboard serial connectivity

or external serial converter provided by ISP, then these are not required for

standard SD-WAN devices. Hence please remove HDLC from the clause and

rephase it "Devices must support PPPoE termination and must be able to establish

an end to end tunnel without any VPN configuration change".


support PPPoE.

565 7 106 Appliance should support PPPoE, HDLC protocol Appliance should support PPPoE, HDLC protocol naytively or with converterPlease refer the revised clause mentioned in the

document.








567 11 106Appliance should support QoS on physical and sub interface,




568 12 106Appliance should support Radius and/or TACACS+, SSHv2,

SNMPv3/Telemetry, Netflow/sflow/IPFix, Syslog And/or is good Please be guided by RFP.

569 61.2.3.2 106



Device should also have one free slot for future scalability to

support Gigabit Ethernet/3G/4G/LTE.

Request you to modify clause the Edge device should have minimum 4X1G. Please be guided by RFP.

570

61.2.3. SD-

WAN CPE for

branch

locations

106



Device should also have one free slot for future scalability to

support Gigabit Ethernet/3G/4G/LTE.

Proposed appliance should have 6 1GB interface and minimum 1 high speed USB Please be guided by RFP.


IKEv2 and PKI.



572 61.2.3.6 106

Should support minimum 10 segments/VRF/virtual domain

for End to End Segmentation of traffic like - ATM , Corporate

Users , Vendors


segmentation of traffic at branch network.





57361.3.1. Router

Type-1107 61.3.1. Router Type-1

Does 61.3.1. Router Type-1 work as IPSec gateway which connect with SD-WAN

gateway applicance? SD-WAN controller is unified management platform and SD-

WAN gateway appliance support IPSec function. Suggest to remove this

component to save investment


574 13 107The router must be able to provide accessibility even if the

primary route processor or supervisor is down.

Typically In case if primary supervisor is down, router rechability also goes down.

We request bank to modify this clause as "The router must be able to provide

accessibility even if the primary route processor or supervisor CPU goes high".


575 13 107The router must be able to provide accessibility even if the

primary route processor or supervisor is down.

With these we understand you require redudancy for Supervisor or route

processor hardware so that in event of hardware failure of supervisor, secondary

hardware will take over without any outage. Kindly confirm.


576 21 108The router should be populated with 8x10Gig SFP+ (Fully

Populated) and 8x1Gig ports from day-1.Kindly clarify on number of 1G copper/fiber optics required Please be guided by RFP.

57761.3.1

21108

The router should be populated with 8x10Gig SFP+ (Fully

Populated) and 8x1Gig ports from day-1.

Request Bank to confirm on the type of 10Gig ports required - Multimode or

Singlemode.Multimode.

578 19 110The router should be populated with 12 no. of 10/100/1000T

port and 2 E1/T1 PRI ports from day-1.Request bank to clarify purpose of having E1 PRI ports in router type 2. Please be guided by RFP.

579 10 110The router should support 100 unique ACL and 5000 Access

control entries

Request you to ammend this as "The router should support 100 unique ACL and

4000 Access control entries" so that Please be guided by RFP.

580 61.1 Point#121 110

The software defined controller must be able to scale

minimum 12K branch locations. Hardware and license need

to be provisioned for 6K devices from day-1.

Should we consider for 6K or 10K or 12K from day 1

Please read the clause as

"The software defined controller must be able to

scale to a minimum 12000 branch locations.

Hardware and license need to be provisioned for 10K

devices from day-1.".

58161.3.2. Router

– Type 2 111

21. Should have Fast software Upgrades while the router is in

service

Suggest to change to dual processor bakcup to enhance HA capacity.

'21. The router must be able to provide accessibility even if the primary route

processor or supervisor is down.'


58261.3.2. Router

– Type 2 111

24. Should have modular software images, so that each

software process runs independent of the other thus allowing

for higher stability. Should also support online upgrade of

patches for specific processes without affecting traffic

forwarding operations on the router.

Suggest to change to dual processor bakcup to enhance HA capacity, this item can

be removed.

Pls merge to item 21 as below,

'21. The router must be able to provide accessibility even if the primary route

processor or supervisor is down.'


583 19 111The router should be populated with 12 no. of 10/100/1000T

port and 2 E1/T1 PRI ports from day-1.We understand 12 nos. of 10/100/1000T port required are WAN ports Please be guided by RFP.

584 6 113Solution should not use USB dongle for 4G/GSM/3G

connectivity

Request you to delete this clause as every OEM has different approach towards

their internal technologies. Ultimately, it matters 4G connectivity which we can

achieve via our 4G as well. This will help you to qualify potential leader OEM to

bid rather than only One OEM, thereby getting routers at competitive price


58561.3.3. Router

–Type 3115

30. Support for the following IPv6 features: RIP NG, OSPFv3,

BGP Support for V6, IPv6 Dual Stack, NAT64, IPv6 Policy

based Routing, and IPv6 QoS.

Suggest to delete NAT64, item 31 already require dual stack lite(DS-Lite) tunnel

technology.


'30. Support for the following IPv6 features: RIP NG, OSPFv3, BGP Support for V6,

IPv6 Dual Stack, IPv6 Policy based Routing, and IPv6 QoS.'


58661.3.3. Router

–Type 3115

36. Support for Multicast Routing Protocol -PIM Sparse Mode,

PIM Sparse-Dense Mode, Auto route processing (Auto-RP).

PIM Sparse-Dense Mode is not a standard protocol.


'36. Support for Multicast Routing Protocol -PIM Sparse Mode, PIM Dense Mode,

Auto route processing (Auto-RP).'

Please read the clause as under: Support for

Multicast Routing Protocol -PIM Sparse Mode, PIM

Dense Mode, Auto route processing (Auto-RP).

587 32 115

The router should support at least 3,00,000 routes in the

routing information base using any of the routing protocol

including RIPV1 & V2, OSPF, BGP-IBGP & EBGP, policy

routing, NAT etc.

Request you to ammend this as "The router should support at least 4,00,000

routes in the routing information base using any of the routing protocol including

RIPV1 & V2, OSPF, BGP-IBGP & EBGP, policy routing, NAT etc." as this contradicts

with Router Type -2 point no. 9 clause which asks for 4,00,000 routes so that

there is consistency in ask and not specific to any OEM model . these will help

you to qualify potential leader OEM to bid thereby getting competive commericals


58861.3.3. Router

–Type 3116 40. e.Group: Diffie-Hellman (DH) Group 1, 2, 5, 14, 15,19

Group14 provides the strongest encryption, Group14 should be impelement.


'e. Group: Diffie-Hellman (DH) Group 1, 2, 5, 14, 19'


589 1 118

Router should be populated with at least 2 routed

10/100/10000 interfaces used for WAN, 2 numbers of LAN

Gig Ethernet Port (10/100/1000 Mbps), 2 serial port & 2

E1/T1 PRI ports

Request bank to clarify purpose of having E1 PRI ports in router type 2. Please be guided by RFP.

59061.3.4. Router

– Type – 4 119

32. Support for Multicast Routing Protocol -PIM Sparse Mode,

PIM Sparse-Dense Mode, Auto route processing (Auto-RP).

PIM Sparse-Dense Mode is not a standard protocol.


'36. Support for Multicast Routing Protocol -PIM Sparse Mode, PIM Dense Mode,

Auto route processing (Auto-RP).'

Please read the clause as under: Support for

Multicast Routing Protocol -PIM Sparse Mode, PIM

Dense Mode, Auto route processing (Auto-RP).

59161.3.4. Router

– Type – 4 120

39. Support for the following IPv6 features: RIP NG, OSPFv3,

BGP Support for V6, IPv6 Dual Stack, NAT64, IPv6 Policy

based Routing, and IPv6 QoS.

Suggest to delete NAT64, item 40 already require dual stack lite(DS-Lite) tunnel

technology.


'30. Support for the following IPv6 features: RIP NG, OSPFv3, BGP Support for V6,

IPv6 Dual Stack, IPv6 Policy based Routing, and IPv6 QoS.'


59261.3.4. Router

– Type – 4 120 43. e.Group: Diffie-Hellman (DH) Group 1, 2, 5, 14, 15,19

Group14 provides the strongest encryption, Group14 should be impelement.


'e. Group: Diffie-Hellman (DH) Group 1, 2, 5, 14, 19'


593

61.4.1 and

61.4.2

Network

Switch:

Type 1 – 24

Ports/1G &

Type 2- 24

Port/1G/POE+

12224 RJ-45 autosensing 10/100/1000 ports and 2x1Gig Base-T

uplink port

Suggest Bank to use 10G uplink ports as Latest switches offer 10G Uplink Ports.

Recommendation as below:

24 RJ-45 autosensing 10/100/1000 ports and 4 x 10G SFP+ loaded with 2x1Gig

Base-T uplink port/optic


594 122 Request to add

Request to add the Clause as below to:

61.4. Network Switch

61.4.1. Network Switch – Type 1 – 24 Ports/1G:

Required Minimum Specification:

The must have Minimum of 512MB DRAM and 256MB Flash Memory.

Justification: Switch should have minimum 512 DRAM memory to support various

services like DACL, QoS, 802.1x together without any performance impact.


595

61.4.1 and

61.4.2

Network

Switch:

Type 1 – 24

Ports/1G &

Type 2- 24

Port/1G/POE+

122 Switch must have switching capacity of at least 52 Gbps

We recommend Bank to increase the capacity to 128 Gbps as these are very low

end specs given the requirement. Below is the calculation for the same:

24 x 2 = 48 Gpbs (In full Duplex)

2 x 10G = 20Gbps (In full Duplex It will be 40Gbps)

2 x 10G (For Stacking if required in Future) - It will be 40Gbps in Full Duplex.

Total of above comes to 128Gbps. Thus request bank to consider this


596 122 The switch should have at least 41 Mpps forwarding rateWe recommend Bank to increase it to 110 Mpps as these are very low end specs

given the requirement scope. Please be guided by RFP.

597

61.4.1.

Network

Switch – Type

1 – 24

Ports/1G

12333.The switch must support Unidirectional link detection

(UDLD)

UDLD is private porotocol, Suggest to change to The switch must support

Unidirectional link detection (UDLD) or equivalent

Please read the clause as "The switch must support


protocol".

598

61.4.1 and

61.4.2

Network

Switch:

Type 1 – 24

Ports/1G &

Type 2- 24

Port/1G/POE+

123 The switch should have at least 41 Mpps forwarding rateWe recommend Bank to increase it to 110 Mpps as these are very low end specs


599

61.4.1 and

61.4.2

Network

Switch:

Type 1 – 24

Ports/1G &

Type 2- 24

Port/1G/POE+

124Annexure E – Technical Compliance

Web Authentication for Non-802.1x Clients

Most of the NAC Authentication happens via 802.1x and MAC Address

authentication. Web Authentications are ideally used in Public Hotspot Scenario

and not recommended for Banks. Ideally 802.1x and MAC based authentication

are recommended and followed as a practice is most of the BFSI customer

branches/locations. Hence request you to kindly remove this clause.


600 127 Request to add

Request to add the Clause as below to:

61.4. Network Switch

61.4.2. Network Switch- Type 2- 24 Port/1G/POE+:

Required Minimum Specification:

The must have Minimum of 512MB DRAM and 256MB Flash Memory.

Justification: Switch should have minimum 512 DRAM memory to support various

services like DACL, QoS, 802.1x together without any performance impact.


601

61.4.2.

Network

Switch- Type

2- 24

Port/1G/POE+


(UDLD)




document.

602

61.4.3

Network

Switch:

Type 3- 48

Port/1G/POE+

132 Switch must have switching capacity of at least 128 Gbps


end specs given the requirement. Below is the calculation for the same:

48 x 2 = 96 Gpbs (In full Duplex)

2 x 10G = 20Gbps (In full Duplex It will be 40Gbps)

2 x 10G (For Stacking if required in Future) - It will be 40Gbps in Full Duplex.

Total of above comes to 176Gbps. Thus request bank to consider this


603 61.4.3 132 The switch should have at least 65 Mpps forwarding rateWe recommend Bank to increase it to 152 Mpps as these are very low end specs


604

61.4.3.

Network

Switch- Type

3– 48

Port/1G/POE+


(UDLD)





protocol".

605 61.4.3 134 Web Authentication for Non 802.1x Clients

Most of the NAC Authentication happens via 802.1x and MAC Address

authentication. Web Authentications are ideally used in Public Hotspot Scenario

and not recommended for Banks. Ideally 802.1x and MAC based authentication

are recommended and followed as a practice is most of the BFSI customer

branches/locations. Hence request you to kindly remove this clause.


606 61.4.3 135The switch must support Identity-driven ACL with 500 Access

control entries

This is vendor specific. Request you to change to 250 Access control Entries. You

have mentioned 250 Enteries for 24 Port 1G Switch. Hence request to keep 250

Access control enteries as standard across all switchesPlease be guided by RFP.

607 2 13761.4.4. Network Switch – Type 4 – 48Port/10G/Base-T

The switch must have 1.44 Tbps switching capacityRequest to change/update this Cluse as follows:

The switch must have 2 Tbps switching capacity


608 1 137

61.4.4. Network Switch – Type 4 – 48Port/10G/Base-T

The switch must have at least 48 fixed 1/10GbE (10GBASE-T)

ports and 6 x QSFP+ ports populated with 4 nos. of 40G optics

Request to change/update this Cluse as follows:

The switch must have at least 48 fixed 1/10GbE (10GBASE-T) ports and 6 x

QSFP+(40G/100G) ports populated with 4 nos. of 40G optics


60961.4.4 &

61.4.5137 Packet buffer size of minimum 32 MB or higher

This is vendor specific. Request you to consider 12 MB Higher which is sufficient

to give line rate operations as per banks requirement.Please read the clause as under: Packet buffer size

of minimum 12 MB or higher

610 16 137 Packet buffer size of minimum 32 MB or higherRequest you to ammend it to 12MB as asked for Copper leaf switches 61.4.5 -Type

5 network Switch - page 141 of 264


document.

611

61.4.4 &

61.4.5

Network

Switch:

Type 4-

48Port/10G/B

ase-T

&

Type 5 –

48Port/10G/S

FP+

137

The Switch must have built-in tool for monitoring,

troubleshooting and capacity planning and also provide

automatic base-lining to automatically generate thresholds

for alerts which eliminates manual configuration of

thresholds.

This is vendor specific. Ideally such feature is part of monitoring solution which

the bank is already considering. The Switch supports MIB and SNMP to send the

monitoring information to the NMS


612

61.4.4.

Network

Switch – Type

4 –

48Port/10G/B

ase-T


(UDLD)





protocol".

613 16 14161.4.5. Network switch – Type 5 – 48Port/10G/SFP+

Packet buffer size of minimum 12 MB or higher


Packet buffer size of minimum 32 MB or higherPlease be guided by RFP.

614 2 14161.4.5. Network switch – Type 5 – 48Port/10G/SFP+

The switch must have 1.44 Tbps switching capacity


The switch must have 3.6 Tbps switching capacity Please be guided by RFP.

615 1 141

61.4.5. Network switch – Type 5 – 48Port/10G/SFP+

The switch must have at least 48 fixed 1/10GbE (SFP+) ports

and 6 x QSFP+ ports populated with 4 nos. of 40G optics


The switch must have at least 48 fixed 1/10/25Gbps (SFP+) ports and 6 x QSFP+

(40G/100)ports populated with 4 nos. of 40G optics


616

61.4.5

Network

Switch

Type 5 –

48Port/10G/S

FP+

141The switch must have at least 48 fixed 1/10GbE (SFP+) ports

and 6 x QSFP+ ports populated with 4 nos. of 40G optics

Since the Industry is upgrading towards 25G, we would like bank to use the same

switch to upgrade to 25G in future without changing the switch. Hence request

bank to consider below point:

The switch must have at least 48 fixed 1G/10G/25G SFP28/SFP ports and 6 x

QSFP+ ports populated with 4 nos. of 40G optics


617

61.4.5.

Network

switch – Type

5 –

48Port/10G/SF

P+


(UDLD)





protocol".

61861.4.6.

2145

24 x 10/100/1000 Mbps RJ-45 Ports as host ports + 2

SFP/SFP+ 1/10 Gigabit Ethernet as uplinks ports

Request Bank to confirm do we need to provide transceivers for 2 uplink ports? If

yes, pls provide the qty and type of uplink ports required (10 or 1Gig ports)

Yes, transceivers are under scope of bidder and it

should support 1/10 Gig ports.

619 61.4.6. 145 Minimum 80 Gbps switching capacity


end specs given the requirement scope.Calculations same as mentioned Above in

Type 1, 2 Switches.


620 61.4.6. 145 Minimum Forwarding rate of up to 65 mbpsWe recommend Bank to increase it to 154 Mpps as these are very low end specs

given the requirment scopePlease be guided by RFP.

621 61.4.6. 145 Minimum Multicast Routing table – 6000This is vendor specific. Request to consider 1000 tables as that would be

sufficient to deliver current requirement of your environment.Please be guided by RFP.

622

61.4.6.

Network

switch

Type 6 –

24Port/1G/L3

145 Minimum shared Buffer size should be 9 MB or moreThis is vendor specific. Request you to consider 4 MB Higher which is sufficient to

give line rate operations.

Please read the clause as "Minimum shared Buffer

size should be 4 MB or higher".

623 15 145 Minimum shared Buffer size should be 9 MB or moreRequest you to ammend it as "Minimum shared Buffer size should be 8 MB or

more" as we have seen typically in an industry


document.

624 24 145 Multicast: PIM-SMv2, and PIM-SSM request you to ammend as "Multicast: PIM-SMv2/ PIM-SSM" Please read the clause as "Multicast: PIM-SMv2/PIM-SSM

625 61.4.6. 146 Encapsulated Remote Switched Port Analyzer (ERSPAN) This is vendor specific. Request Bank to remove this point.The clause "Encapsulated Remote Switched Port

Analyzer (ERSPAN) or equivalent

626 35 146 Encapsulated Remote Switched Port Analyzer (ERSPAN) Request to remove this clause as it is cisco proprietary Please refer the revised clause mentioned in the

document.

627 61.4.6. 146 Multicast Source Discovery Protocol (MSDP) and Anycast RPThis is venfor specific. Bank can achieve the same using PIM which is supported

on our switches which is equivalent of what have been asked.

Please read the clause as "Multicast Source Discovery

Protocol (MSDP) and Anycast RP or equivalent".

628 61.4.6. 146 SSHv2, SNMPV3, Syslog, Telnet, AAA and XML Support Request Bank to make it as "XML or Equivalent Support"Please read the clause as "SSHv2, SNMPV3, Syslog,

Telnet, AAA and XML or equivalent Support

629 61.4.6. 146VLAN-based ACLs (VACLs), Port-based ACLs (PACLs) and

Named ACLs

We support vLAN Based ACLs and Port Based ACLs, but Named ACLs is vendor

specific. Request bank to remove this clause for Named ACLs.

Please read the clause as "VLAN-based ACLs (VACLs),

Port-based ACLs (PACLs) and Named ACLs or industry

standard equivalent"

630 61.5 147 Centralized Network Management (CNM)Pls confirm if the NSI can use their own shared Centralized Network management

system to provide the CNM functionality requiredPlease be guided by RFP.

631

Annexure - 'E'

Centralized

Network

Monitoirng

(CNM) :

Point No. -

61.5.1

147

The proposed Network Management Software shall be a

comprehensive management platform that delivers

integrated, modular management capabilities across fault,

configuration, accounting, performance, and security needs.

Can you please share the information by saying Management it means the

Configurtaion Management of Network Devices?Please be guided by RFP.

632

Annexure - 'E'

Centralized

Network

Monitoirng

(CNM) :

Point No. -

61.5.6

147

The software shall enable centralized management of

proposed network elements with a variety of automated

tasks, including discovery, categorization, baseline

configurations, software images, configuration comparison

tools, version tracking, change alerts, and more.

Can you please share the information by saying Software Images it means the

Firmware of Network Devices?

Yes. Software images means Firmware of Network

Devices

633

Annexure - 'E'

Centralized

Network

Monitoirng

(CNM) :

Point No. -

61.5.20

148 centralized repository of software images and SoftwareCan you please share the information by saying Software Images it means the



Devices

634

Annexure - 'E'

Centralized

Network

Monitoirng

(CNM) :

Point No. -

61.5.22

148

Shall support centralized VLAN Management to view current

VLAN configuration, VLAN topology, bulk VLAN deployment

etc

Is there a requirement for SSH Query Action Bulk configuration Update? Please be guided by RFP.

635

Annexure - 'E'

Centralized

Network

Monitoirng

(CNM) :

Point No. -

61.5.21

148

Solution should have centralized repository of software

images and Software Maintenance Updates (SMUs) and apply

them to devices from central location

Can you please share the information by saying Software Images it means the



Devices

636 61.6 149

4)The Communication Servers / Call Managers would be

deployed in active-active mode. The call control system

should be fully redundant solution with no single point of

failure and should provide 1:1 redundancy with full capacity.

The system should support geographical redundancy across

the DC and the DR with minimum bandwidth requirement.

Both the servers should do call processing all the time and

act as backup in case of the failure of one communication

server / Call Manager. The failover should be without

disruption of ongoing calls.

Suggestion : As per RFP , call manger systems uptime requirement is 99.99 % ,

We request you to amend this point as instead of active /active mode make it as

High availably of call manager at DC & along with DR call manager system. This

will definitely make system operations more robust operationally. ( expected

commercial impact : one additional VM /OS instance)


637 61.6. 149 61.6 Unified Communication – IP TelephonyUC solution is for single location or there will be multiple locations, please

mention accordingly gateways needs to be considered

UC centralized solution systems should be

implemented at DC and DRC. IP phones are to be

installed at branches and offices, as per the

requirement of the Bank.

638 5 149

Call control server / appliance should be hardware based

with necessary configuration to support the desired

scalability.

Appliance cannot give scalability. It should be virtualized platform on call control

server. Please remove appliance.Please be guided by RFP.

639 3 149

Offered solution should provide enterprise-grade,

communication platform thus delivering a collaborative

business application extending features instant

messaging/telephony presence, click to call (dial by name,

answer, release), call log, P2P audio/video/screen sharing

feature should be available from day one for the Type A

extensions equipped in the IP EPABX

Please explain what do you mean by Type-A Extension.

Please read the clause as "Offered solution should

provide enterprise-grade, communication platform

thus delivering a collaborative business application

extending features instant messaging/telephony

presence, click to call (dial by name, answer,

release), call log, P2P audio/video/screen sharing

feature should be available from day one".

640

61.6. Unified

Communicatio

n – IP

Telephony

149

The Communication Servers / Call Managers would be










Active-Active redundancy is specific to one OEM, therefore request to consider

Active- Active OR Active-Standby mode deployment.

Please read the clause as under: "The Communication

Servers / Call Managers should be deployed in active-

active or active-standby mode. The call control

system should be fully redundant solution with no

single point of failure and should provide 1:1

redundancy with full capacity. The system should

support geographical redundancy across the DC and

the DR with minimum bandwidth requirement. In

case of active-standby mode, the failover should be

without disruption of ongoing calls".

641 61.6 - 4 149

The Communication Servers / Call Managers would be










Active-Active Redundancy is specific to particular OEM/ OEMs. We propose clause

to be revised

"The Communication Servers / Call Managers would be deployed in active-active

or active-standby mode. The call control system should be fully redundant

solution with no single point of failure and should provide 1:1 redundancy with

full capacity. The system should support geographical redundancy across the DC

and the DR with minimum bandwidth requirement. Either or Both the servers

should do call processing all the time and act as backup in case of the failure of

one communication server / Call Manager. The failover between HA servers

should be without disruption of ongoing calls. Local Survivability should be

supported for Branch locations in future"


document.

642

61.6. Unified

Communicatio

n – IP

Telephony>

Scalability

149

The proposed IP PBX system shall support up to 20,000 users

scalability to achieve future growth requirements without

any additional server or cluster server. Hardware to cater

this scalability must be provided from day-1.

Request to consider design should support 20,000 users and beyond scalability

without any additional server, as a single server with 20,000 users is OEM specific

specs.

Please read the clause as

"The proposed IP PBX system shall support up to

20,000 users and should also be scalable to achieve

future growth requirements. Hardware to cater this

scalability must be provided from day-1".

643

61.6. Unified

Communicatio

n – IP

Telephony

149Unified Communication – IP Telephony don’t have location-

wise Voice PRI details

Today’s prebid meeting UBI confirm few locations they have a plan for PSTN

connection & share location-wise PRI requirement

Bidder need to integrate the proposed UC system

with Bank's PBX system installed at DC and NDC using

Ethernet connectivity.

644 18 150It should be possible to add more sites and users without the

need to change the software and existing configuration.

Adding new sites to Call Control Server may require additional configuration

related to details of the new site being added. Please rephrase to "It should be

possible to add more sites and users without the need to change the software or

hardware."

Please read the clause as "It should be possible to

add more sites and users without the need to change

the software and hardware".

645 61.6.1 - 16 150Should have minimum 5 inch screen with colour display with

at least 4 programmable line keys

Instead of looking at only one single model for all the users, We suggest you look

at atleast 2 or 3 different type of phones which could be provide to users with

different profiles


646 sl no.8 150

The entire UC solution (IP PBX, IP Phones, Video Phones and

its corresponding hardware/software) have to come from a

single OEM or they should complement each other by

integrating and collaborating

Please provide some preference to solution with maximum components of UC

solution proposed are from single OEM. Since they may me more tightly

integrated and provide a better experience as compared to proposing different

OEM product for different categories just to provide the solution at a lower cost.

Please rephrase to "The entire UC solution (IP PBX, IP Phones, Video Phones and

its corresponding hardware/software) have to come from a single OEM. Touch

Screen phone can however be from same OEM or they should complement with

the UC Solution by integrating and collaborating"


647 26 151Auto-attended system should be able to answer minimum 8

incoming calls simultaneously.

Auto-Attendant functionality is typically used for calls coming from PSTN. PSTN

access for IP Telephony users in branches or ther locations is not given in RFP.

Which all locations this functionality is needed? Are biddres required to quote for

voice gateways for PSTN access?

Bank may implement at its major office locations.

No separate Voice gateway are to be quoted by

Bidders.

648 21 151

System should support the attribution of an external number

DID or individual line, a group of attendance. the

unanswered DID communication can overflow, to attendant

or attendant group, voice mailbox, automated attendant,

abbreviated number, external number.

Please remove "group attendance" as it is OEM specific. Many reputed OEMs of UC

platform do not have this function.

Please read the clause as "System should support the

attribution of an external number DID or individual

line. The unanswered DID communication can

overflow to attendant, voice mailbox, automated

attendant, abbreviated number, external number".

649 30 152call forwarding unconditional on busy/no reply to extension,

hunt group, voice mail, operator, paging

Please remove requirement of paging, since you have also asked for Instant

Messaging as a part of softclient. Paging will become a redundant feature, since

user would prefer IM. This will also lead to additonal costs.

Please read the clause as "call forwarding

unconditional on busy/no reply to extension, hunt

group, voice mail, operator."

650 53 153

Specific extension shall be able to broadcast a live or pre-

recorded message on the loudspeakers of one set or of a

group of sets.

Is integration with external loudspeakers required or paging should be announced

on speakers of IP Phones?This clause refers built-in speakers of IP phones.

651 61.6. 153 55) Audio Conference shall support up to 25 participants

Is this meet me or add hoc conferencing requirement?

Note: If this is meet me , then usually call manager systems out of box support 6

to 8 party conferencing,

Q) In above case do we need to propose conferencing solution?

Please read the clause as "The maximum allowable

number of participants in the Audio Conference

should be eight or higher."

652 61.61 - 57 153 Audio Conference shall support up to 25 participants How many simltenous bridges needed?UC solution should support minimum 50 bridges or

higher.

653 61.6 - 52 153 IM Feature Is this to be extended for Softphone users only Required for all IP phone and softphone users.

654 61.6 - 53 153

Specific extension shall be able to broadcast a live or pre-

recorded message on the loudspeakers of one set or of a

group of sets.

Which are the locations for PA system and what os the model of the PA system

used? Also do the PA system support SIP connectivity. Are they at CO, AO, RO or

all branches

Bank understands that the PA referred to in your

query as referring to a Public Announcement System.

There is no Public Announcement setup installed or

operational in the Bank at this time. The

requirement in this clause is for the UC solution to

be able to support and facilitate broadcast of

speeches, either live or pre-recorded, simultaneously

to all the branches and offices of the bank.

655 61.6 - 65 153

The call control system should provide integrated video

telephony features to the users so that user with IP Phone

and Soft phone should be able to place video calls with the

same user model as audio calls.

What do you meant by "SAME USER MODEL"?

Please read the clause as "The call control system

should provide integrated video telephony features

to the users so that user with IP Phone and Soft

phone should be able to place video calls similar to

audio calls".

656 61.6 - 52 153Voice Broadcast feature: This shall allow unlimited voice

broadcast (Voice Paging) on IP Phones

Request you to modify the clause as below,

Voice Broadcast feature: This shall allow voice broadcast (Voice Paging) on IP

Phones

This clause stands deleted.

657 52 153Voice Broadcast feature: This shall allow unlimited voice

broadcast (Voice Paging) on IP Phones.

This requires third party or additional components. Please let us know if needed

from day1 or a feature support for future enhancementsThis clause stands deleted.

658 52-54 153

Voice Broadcast feature: This shall allow unlimited voice

broadcast (Voice Paging) on IP Phones. Specific extension

shall be able to broadcast a live or pre-recorded message on

the loudspeakers of one set or of a group of sets. When

launching a voice broadcast, the operator can select the

group/area of sets and the pre-recorded message to

broadcast.

Voice Broadcasting is seldom used in a Banking environment. This also requires

lot of customisation, effort and additional cost. Please remove this requirement

unless there is a need in the Bank.


659 52-54 153

Voice Broadcast feature: This shall allow unlimited voice

broadcast (Voice Paging) on IP Phones. Specific extension

shall be able to broadcast a live or pre-recorded message on

the loudspeakers of one set or of a group of sets. When

launching a voice broadcast, the operator can select the

group/area of sets and the pre-recorded message to

broadcast.

This requires third party or additional components. Please let us know if needed

from day1 or a feature support for future enhancementsThis clause stands deleted.

660 76 154Propose soft client should support video calling from end

point using inbuilt/attached camera in endpoint

Please remove this point. This is possible only if Softclient and Video endpoint

from same OEM.Please be guided by RFP.

661 67 154Unified communication IP telephony should be able to

integrate with Polycom video conferencing solution.

Please provide more details of this Polycom Video Conferencing System. Does the

system support SIP integration.

Polycom Video Conferencing System supports SIP

integration.



Does this integration have to be done by the Bidder, or shall the Bank provide

some support from their Polycom vendor

Integration is under scope of bidder. Necessary

support will be arranged from Polycom vendor by

Bank.



Please provide model and version details of Polycom Video Conferencing System.

Does the system support SIP integration?

Polycom Video Conferencing System supports SIP

integration.



While bidders can do the configurations required on IP telephony system, Bank is

required to arrange support from their Polycom vendor for configuration on

Polycom infrastructure.

Integration is under scope of bidder. Necessary

support will be arranged from Polycom vendor by

Bank.

665 61.6. 155

87)Solution must have omni-channel capabilities including

support for inbound voice, outbound voice, chat, email, bot

integration, etc. 89)Solution must allow single agent to

handle any combination from chat, email, inbound and

outbound voice calls. This would be defined by supervisor.

These points mentions requirement of Omni channel & multimedia contact

center Does solution should support multimedia calls from day 1 , in that ACD

system should have multimedia licenses. If yes please mention number of licenses

required.

Solution should have all the mentioned features from

day-1 and 100 licenses are required for the same.

666

61.6. Unified

Communicatio

n – IP

Telephony>

Help Desk

155 BOQ has only asked about 100 license

1) Help Desk requirement for internal usage ( Employee only ) or both external &

internal usage ( Employee+ Customer )?

2) If the help desk also offers services to external users how many PRI we need to

consider & at which location?

Helpdesk requirement is only for internal usage.

667 61.6. 155 Helpdesk System What are number of locations for call center ? Helpdesk requirement only for internal usage.

668 61.6. 155 Helpdesk System Is there any requirement of Voice recording/screen recording of calls? There is no requirement of voice / screen recording.

669 61.6. 155 Helpdesk System Is there any out bound calling requirement ?Yes, solution should support outbound voice as

mentioned.

670

61.6. Unified

Communicatio

n – IP

Telephony>

Help Desk

155

Solution must have omni-channel capabilities including


integration, etc.

As per prebid discussion requirement of the helpdesk is limited to voice channels

& bidder need to quote only for 100 Voice agents license.

Request UBI to also share agent location from where an agent will operate?



671 87 155



integration, etc.

work flow for email, bot integration is not given in the RFP. Is this functionality

required from Day1?

Yes, it is required from day 1. However, Bank will

implement it as per requirement.

672 61.6 - 87 155



integration, etc.

Do you need Omni-Channel capability in the helpdesk environment. As discussed

in the Pre-bid, you are looking for a single internal centralized number where

employees can place a voice call and get support.



673 61.6 - 86 155The solution must provide a centralized helpdesk

environment.The Centralized helpdesk will support only voice calls? Please be guided by RFP

674 61.6 - 85 155

The UC client must be able to integrate with outlook, IBM

Lotus Notes for click to call functionality as well. All

necessary licenses must be provided to achieve this.

What's the version of Lotus Notes and Outlook. Is it on-prem mail system or cloud

based.

Is end user using browser based client or thick client

At present Bank is using On-premise Lotus Notes

Server version 9.5. Email clients are Lotus Notes

version 9 and 10, Outlook 2007, 2010, 2013 and 2016.

Bank is under process to upgrade the Lotus Notes to

V11 or 12. Solution should able to integrate latest

Email version as and when bank upgrade during the

contract period or any email solution without any

additional cost to bank.

675 61.5. 156 104 )IVR should be able to run outbound campaigns Is this a auto dialer requirement or agent assisted dialer requirement ? also what

is the outbound call volume or number dialing port requirement?

Solution should support both auto dialer and agent

assisted dailer. Solution should support minimum

100 Ports.

676 61.5. 156 99)Interactive Voice Response (IVR) In the IVR requirement, what is the total number of IVR ports required ? Solution should support minimum 100 Ports.

677 61.6 - 102 156 IVR should be able to Read data from HTTP and XML Pages

What are the data which you need to collect and what are the system to which

we need to connect?

Or is the requirement of a simple Auto Attendant where the user can select the

service he wants like Printer, desktop, etc.

Data to be collected will be shared with successful

bidder.

678 104 156 IVR should be able to run outbound campaigns

Typically outbound campaigns run using PSTN. But PSTN access is not specifically

mentioned in RFP. How many simultaneous outbound calls will be made from

IVR over PSTN? Once the outbound call is made, is it needs to be transfered to

agent or automatic announcement to be played? Request Bank to provide

outbound call flow.

PSTN is not under scope of the Bidder. Solution

should support both IVR and agent based outbound

calls. Call flow will be shared with successful bidder.

679 61.6 - 104 156 IVR should be able to run outbound campaigns What's the use case?Necessary details will be shared with successful

bidder.

680 99 156IVR should play welcome messages to callers Prompts to

press and collect DTMF digitsRequest Bank to provide inbound self service call flow. Call flow will be shared with successful bidder.

681 97 156Should support Queuing of calls and playing different

prompts depending on the type of call and time in the queue

Are these calls originate only from users in CUG network only or from PSTN as

well. if PSTN access is required? Request bank to provide the number of call

volumes per day, average call length to size the PRIs.

Queuing of calls from CUG.

682 61.6 - 104 156 Unified Communication – IP TelephonyIVR should be able to run outbound campaigns

What's the use case?

Necessary details will be shared with successful

bidder.

683 61.6.1 - 11 158

Should have keys for specific functionalities such as –

voicemail, directories, settings, transfer, speakerphone,

mute on/off, headset etc

Revision Suggested :

Should have Specific or Multi Functional keys for – voicemail, directories,

settings, transfer, speakerphone, mute on/off, headset etc

Justification : Touch Screen Phone Models come with Intuitive Soft Key Interface

Multi functional keys or soft key interfaces are

allowed only for Touch screen phones.

684 61.6.1 - 16 158Should have minimum 5 inch screen with colour display with

at least 4 programmable line keys

Instead of looking at only one single model for all the users, We suggest you look

at atleast 2 or 3 different type of phones which could be provide to users with

different profiles

Please by guided by RFP.

685 61.6.1 - 10 158The phone should support XML based services and

applications.

Suggest the following change,

The phone should support WML/XML based services and applications.

WML is a specifically used for smaller screens whch is ideal for IP Phones

Please read the clause as "The phone should support

XML / WML based services and applications".

686 21 159 End Call Key OEM specific key. Please keep this as optional or remove this button requirement. Please be guided by RFP.

687 16 160 Should have Touch-Screen Please remove Touch Please be guided by RFP.

688 61.6.2 - 20 160 The camera should have a shutter to open/close camera.

Suggested to be revised as

"The camera should have a shutter to open/close camera or Video MUTE function

for Privacy"

Justification: Shutter is mechanical part which may damage in future

Please read the clause as "The camera should have a

shutter to open/close camera or Video mute feature

function".

689 61.6.2 - 10 160The phone should support XML based services and

applications.

Suggest the following change,

The phone should support WML/XML based services and applications.

WML is a specifically used for smaller screens whch is ideal for IP Phones

Please read the clause as "The phone should support

XML / WML based services and applications".

690 17 160Video IP Phone should have adjustable foot-stand and/or

adjustable screen for better viewing angle of LCD display

Please remove this point, as more distinct parts lead to more chances of damage

to the phone. Please rephrase to "Video IP Phone should have screen and

footstand to provide better viewing angle of LCD display"


691 61.6.2 - 31 161IP Phone should be proposed with a power supply adaptor

with Indian power cordYou have asked for PoE Switches. What is the need for Power Adaptor Please be guided by RFP.

692 61.7 162

Shall perform AAA function for all configured networking

devices that includes routers, switches, firewalls in the

network.

Please confirm if NAC feature also required from AAA. NAC feature is not required from AAA.

69361.7

2162

Should be a clustered solution with at least two appliances

at DC and One in DR so that there is no single point of failure

of the AAA implementation for all regions.

As per this point 2 AAA quantity required is 3 (2 in DC & 1 in DR) whereas

commercial bid format page number 188 point 23 says quantity as 2. Please

clarify the exact quantity required in DC & DR

Please read clause as " Should be a clustered solution

with at least one appliance at DC and DR so that

there is no single point of failure of the AAA

implementation for all regions.

694 4 162Should support up to 20000 networked devices without any

additional hardware.

Request you to ammend as "Should support up to 20000 networked devices" as any

without any additional hardware specifies preference towards specific OEM model

Please read clause as "Should support up to 20000

network devices from day 1".

695 61.7 162Should support up to 20000 networked devices without any

additional hardware.Please confirm log retention timeframe

Logs should be retain for the entire contract period.

However, log should be kept on server for minimum

period of 3 months and log archive should be retain

on storage or back-up media.

696 61.8. Clause 1 164 Solution should be available on physical applianceSolution should be available on both form of platforms including Physical

appliance aswell as virtual appliance.

Please read the clause as "Solution should be

available on either appliance or server based".

697 1 164 Solution should be available on physical appliancePlease confirm if appliance has to be dedicated hardware or it can be a virtual

appliance

Please read the clause as "Solution should be

available on either appliance or server based".

698 61.8. Clause 7 164

Solution should provide complete visibility into an

organization's entire enterprise network, while presenting

integrated data from multiple environments into a common

unified dashboard.

NPM solution should be deployed everywhere on Bank Networks to have 360

degree on network , which means deploying passive capture at DC,DR,nDR and

branches.



69961.8. Cluase

43164

Solution should provide data collection and intelligence to

help baseline performance, alert on deviations and aid in

root cause analysis for performance issues with applications,

servers or network.

Root cause analysis should be done with respect to End user response time while

accesing Bank applications over network.It should provide Dashboard with color

coded view if there are any threshold violation in end user response time.



700 61.8. Clause 3 164

Solution should support capture of application data flowing

in the Data Center network for analysis. It should be a

passive deployment of the solution without need for any

agents to be deployed on the applications.

Solution should support capture of application data flowing in the Data Center as

well as Branches in a passive deployement of the solution.

Is our Understanding correct ?


701 61.8.Clause 6 164

Solution should support scalability with an extremely small

footprint to provide long-term historical trending with trace-

level diagnostics

Please clarify on long-term historical period ?.

Bank is only looking for Metadata for long-term historical and use of trace-level

diagnostic for troubelshooting point of view.



702 17 164The solution MUST include a comprehensive logging

capability to log all the system events

Logging to be done is with respect to SIEM Log capture or it is only meaning the

capturing of events in the softwareIt's capturing of events in the solution.

703 61.8. Clause20 165Solution should support Modular configuration to support

minimum 20 SPAN/TAP at a given location/instant

Does it mean Supporting 20 Capture at 20 different points in LAN/WAN

Is our understanding correct ?This requirement is for Datacenter/s only

70461.8.

Clause17165

The solution MUST include a comprehensive logging

capability to log all the system events

This point should be removed as it part of full fledge Log analysis tools rather

then NPM toolPlease be guided by RFP

705 61.8.Clause28 165

The solution should offer an integrated alert viewer to look

at alerts generated based on real time monitoring

where thresholds are exceeded for service parameters.

Alert should be based on Service Parameters like End User response time.

Is our understanding correct ?Please be guided by RFP

70661.8. Clause

42166

Solution should also monitor the associated services require

to access business applications like DNS, LDAP, DHCP, etc.

creating single Dashboard.

Monitoring protocols like DNS,LDAP,DHCP,etc is what the requirement is correct.

Is our understanding correct ?Please be guided by RFP

707 61.8.Clause 33 166Solution should analyze network traffic in real-time for KPI

monitoring and alerting.

Solution should analyze network traffic in real-time for KPIs like End user

response time and alert based on threshold defined for Bank applications.

Is our understanding corect ?


708 61.8.Clause 31 166

Solution should have technology support dedicated, always

on, monitoring and continuous capture capabilities to enable

real time and back-in-time analysis

Solution should support capture of traffic and provide metadata for network

performance monitoring.Continous capture will require huge storage on capture

engine which will impact cost.

Is our understadning correct?


709 61.8.Clause 32 166

Solution should index and store packets crossing the wire for

comprehensive deep-dive forensic analysis activities. It

should be stored locally.

Solution should support collection of metadata and packets only when there are

deviations in threshold .Storing packets locally Bank would need high storage

which will impact overall cost of the solution which is not required.

Is our understanding corect?


710 61.8.Clause29 166

Solution should offer ability to filter alerts by baseline,

availability, threshold etc. and support grouping by alert

type/device.

Solution should support alert based on threshold violation which can be

intergarted with ITSM tool to filter the alerts.



71161.8. Clause

43167

Volumetric: Total Traffic, IP Fragment, TCP SYN/ACK

Amplification, Invalid TCP Flags, Charge Amplification, TCP

RST, DNS Amplification, MS SQLRS Amplification.

This feature is from Security tools and should not be part of NPM requirement.

Request you to remove the point as Bank may have dedicate security solutions

which support the feature .


71261.8. Clause

59168

Solution should have feature to provide map of servers

associated with a service/application, along with the user

communities served by those servers and the dependent

servers providing an enabling function to them (e.g., DNS)

The points is not clear and look like vendor specific point.

Please remove the point.

The proposed solution should be able to show the information of users

/servers associated to any servers .

Bank is expecting a map / pictorial representation of

servers. Please be guided by RFP.

71361.8. Clause

69168

Solution should be able to create reports of application,

service and network conditions that can be shared.

What is the significance of "Service" ?.

Please remove the term "Service" and insert below clause,

"Solution should be able to create reports of application and network conditions

that can be shared"

Please read the clause as "Solution should be able to

generate and provide various reports in terms of

applications and other network parameters".

71461.8. Clause

66168

The solution should support packet decode using web based

console for multiple users (minimum 10 concurrent) to

perform troubleshooting concurrently.

Point is vendor specific .Kindly remove from specification and insert below.

"The solution should support packet capture and use any decoder to decode those

packets to perform troubelshooting."

Bank expects packet decoder to be part of the

solution. Please be guided by RFP.

715 81 169 sizing detail Application Performance MonitoringNecessary details will be shared with successful

bidder.

716 81 169 sizing detailNumber of Physical servers where applications are hosted, as well as number of

application servers running on these host machines


bidder.

717 81 169 sizing detailNumber of VMs where applications are hosted, as well as number of application

servers running on these VMs


bidder.

718 81 169 sizing detail Number of Database serversNecessary details will be shared with successful

bidder.

719 81 169 sizing detailMonthly page views (or total number of user sessions in a month and average page

views within a session)


bidder.

720 81 169 sizing detailHow many geographical sites do you expect to use a network tap ?

Multiple taps in same DC (50m distance) should be counted as one site.


bidder.

721 81 169 sizing detailAny information about port speeds expected to tap. Example how many 1G/ 10G/

40G ports


bidder.

72261.8. Clause

80169

Solution should have 40 TB storage and should support

optimization on data storage which can help improve

storage for key KPI based metrics

Why do you need 40 TB only storage ?

Request you to remove the clause as NPM solution should support growth of

traffic.Please insert below clause,

"Any solution should scale as per the growth of traffic without need to buy

additional storage/appliances".


72361.8. Clause

77169

Solution should offer an integrated reporting module to

generate reports in multiple formats (pdf, csv, rtf etc.) for

performance of application, network, voice/video

applications.

Solution should support reporting format in pdf,csv as a general practice used by

many software vendors.

Kindly remove'rtf" format as it is vendor specific clause.

Please read the clause as "Solution should offer an

integrated reporting module to generate reports in

multiple formats (pdf, csv etc.) for performance of

application, network, voice/video applications."

72461.8. Clause

71169

Solution should offer role based access for report which

include create, schedule, and view reports

Solution should support role based access to reports.


Role based access to generate, schedule and view

reports. Please be guided by RFP.

72561.8. Clause

78169

Solution should support customized scheduling of reports.

Solution should have scheduled report be sent in an email as

a PDF, RTF, or CSV file attachment

Solution should support reporting format in pdf,csv as a general practice used by

many software vendors.

Kindly remove'rtf" format as it is vendor specific clause.

Please read the clause as "Solution should support

customized scheduling of reports. Solution should

have scheduled report be sent in an email as a PDF,

CSV file attachment".

72661.8. Clause

84169 The solution should support monitoring of 20,000 elements.

How does only 20,000 elements help in identifying response time issue face by

users while accessing of any aplications over network ?.

It should be part of standard NMS tool which NSI will provide.

Kindly,remove the point .


72761.8. Clause

82169

The Synthetic transaction and business transaction testing

required for 10 branches/locations and shall be scalable to

all branches/locations

Is Bank looking to identify the Link based parameters like Latency ,packet

loss,jitters,TTL with granularity in sub second measurements using synthetic

transaction?

Business transaction testing is vendor specific cluase.Kindly remove the same.

Please read the clause as "The Synthetic transaction

and network performance testing required for 10

branches/locations and shall be scalable to all

branches/locations".

728 61.9 (12) 170The Solution must support 2,00,000 DNS QPS acting as

internal DNS Server.

The required qps is beyond the requirement of any enterprise/bbanking customer

would require.

Remarks: Normally enterprise user will generate close 0.5-0.6 query per second in

internal LAN environment. Considering the current number of users/endpoint

devices and post merger. The number of users can be considered as 100,000

which can generate no more then 60,000 with 30% scalability for DNS traffic can

take it 78,000 queries per second required.


729 61.9 pt 18 171.

Authoritative Name Servers must have the built-in protection

using DNS DDoS protection - DNS Amplification/DNS

reflection/Flooding attacks - UDP, TCP and ICMP/ DNS

tunneling/ DNS Reconnaissance

As DNS requirment is for Internal Authoritative DNS server, DNS Tunneling attack

is more towards Cache & recursive DNS & is not relevent for internal DNS. Would

request DNS Tunneling to be removed from compliance.


730 61.9 pt 70 174.

The IPAM Solution component must perform host discovery

using a variety of methods including ping, TCP port 80

connections, Address Resolution Protocol (ARP), cache data,

and device OS mapping

From IPAM & Network Discovery prospective TCP port 80 connections & cache

data are not relivent for IP address Management. As TCP port 80 connections are

not seen by IPAM & IPAM has no function to look into cache data as cache data is

more application level cache & not relevant to IPAM.

Would request to remove TCP port 80 connections & cache data from this point.

Please read the clause as "The IPAM Solution

component must perform host discovery using a

variety of methods including ping, Address Resolution

Protocol (ARP), device OS mapping etc.".

731 61.9 pt 78 174. Can a user display port usage historyPort Usage is an NMS functionwhich monitors port usage & SLA of Port. Request

to remove this point.This clause stands deleted.

732 61.9 pt 73 174.

Solution should have the ability to capture, archive and view

device properties for devices in inventory (for example,

changes to OS version, IP address, hostname, textual

configuration files, and hardware, software and modeled) for

devices in inventory

This is an NMS function & request this point A1to be removed.

Please read the clause as under: Solution should have

the ability to capture, archive and view device

properties for devices in inventory (for example, OS

version, IP address, hostname, and hardware,

software, modeled, etc) for devices in inventory

733 61.9 pt 83 174.Solution should highlight location and status changes of

devices and interfaces

Status & location Monitoring is an NMS function and point to be removed from DDI

compliance.This clause stands deleted.

734 Network Rack 176 GeneralKindly confirm whether Rack will be floor Mounted or wall mounted also any

specif color is requireNetwork Racks should be wall mounted.

735

61.11.1

Point No.31

178

Annexure-E - Tech Compliance

G.SHDSL 2 MBPS G.703(E1(nx64Kbps) with Ethernet PAIR

Ethernet Router/Bridge/Converter with Built-in G.SHDSL 2

MBPS Modem. Management using HTTP or SNMP with Traps

Ethernet Router/Bridge/Converter with Built-in G.SHDSL 2 MBPS Modem.

Management using SNMP with Traps

Complied for Management using SNMP with traps


736

61.11.1

Point No.25

178



SNMP Based 15-minute interval Performance reports for 30

days on SHDSL & 1 Day for E1.

Point to be deleted

Not Complied


73761.11.1,

Point No.21178



Via Built-in Ethernet Port with Telnet & HTTP

Via Built-in Ethernet Port with Telnet

Complied for Telnet

Please read the clause as "Annexure-E - Tech

Compliance

G.SHDSL 2 MBPS G.703(E1(nx64Kbps) with Ethernet

PAIR

Via Built-in Ethernet Port with Telnet or HTTP".

73861.11.1

Point No.56179



Management through HTTP Web Browser AND SNMP

Management through SNMP

Complied for SNMP


Compliance


PAIR

Management through HTTP Web Browser or SNMP".

73961.11.1

Point No.40179



Routing Mode: RIPv1, RIPv2, Static Route, ICMP, ACL

Routing Mode: Static Route, ICMP, ACL

Not Complied for RIPv1, RIPv2 (Generally Banks operate on Static Routing)


Compliance


PAIR

Routing Mode: should support Static Route, ICMP,

ACL and optionally RIPv1 & RIPv2".

74061.11.1

Point No.61180



The TEC certificate should clearly specify approval for both

single and double pair operation as well as the Range of the

modem and also the supported interfaces (E1, V.35, Ethernet

etc.) in the single TEC document. Certificate should clearly

mention the TEC Approval of Ethernet Interface

TEC Approval to be available for Single pair operation as well as the Range of the

modem and also the supported interfaces (E1, V.35) in the individual TEC

Approvals.

TEC Approval to be available for Single pair operation as well as the Range of the

modem and also the supported interfaces (E1, V.35) in the individual TEC

Approvals. Complied for E1 & V.35 interfaces in separate TEC Approval

Certificates


741

61.11.2

Point No.6

181

2 Mbps V.35 Ethernet Converter

Routing Mode: RIPv1, RIPv2, Static Route, ICMP, ACL

Routing Mode: Static Route, ICMP, ACL

Not Complied for RIPv1, RIPv2 (Generally Banks operate on Static Routing)

Please read the clause as "2 Mbps V.35 Ethernet

Converter

Routing Mode: should support Static Route, ICMP,

ACL and optionally RIPv1 and RIPv2".

74262 Annexure E

(A)185

Additional hardware and Software for adding additional 6000

branches (each with dual link)Modification This line item 1.2 in Annexure E (A) stands deleted.

743 63. 187 Annexure F – Unpriced Indicative Commercial Bid

Request to define the quantities for "SD-WAN Controller, Manager, orchestrator,

Analytics or any other component to be placed at DC and DR" & "SD-WAN CPE

hardware Supporting 10 Gbps for DC, NDC and DR in HA at each site"

As quantities of SD-WAN controller, manager,

orchestrator, analytics or any other component is not

the same by all OEMs, Bank requested the bidder to

define necessary quantities as per requirement

mentioned in RFP.

744 187 General Query

Request Bank to confirm on the type of power connector available at UBI Rack's

PDU in DC, DR and NDR. Power cords with different type of powerconnector (C14

or 3 pin India standard or other). According we will supply the power cords.

Bank requires 3 pin Indian standard type without the

use of any adapter. The power cord should plug

directly into the power socket.

745

63. Annexure

F – Unpriced

Indicative

Commercial

Bid

187 Network Switches - Type 2, 3, 4, 5 & 6

Request Bank to provide the purpose and exact placement in the Network of DC,

DR and NDC. Accordingly we can design the proposed Architecture. For example,

how many switches for MZ, DMZ, Manamgement or office LAN purpose are

consider with bifurcation in DC, DR and NDC and branches.


bidder. Please be guided by RFP.

746

63. Annexure

F – Unpriced

Indicative

Commercial

Bid

187 Routers - Type 1, 2, 3 & 4

Request Bank to provide the purpose and exact placement in the Network of DC,

DR and NDC. Accordingly we can design the proposed Architecture. For example,

how many routers for Internet, MPLS are consider with bifurcation in DC, DR and

NDC.


bidder. Please be guided by RFP.

747

63 B. Rental

charges of

network

equipment at

branches

189 4 2Mbps Modem G.703 & Ethernet Pair Qty 2000 Please confirm is exact 2,000 Pair of2 Mbps Modem G.703 & Ethernet is required.

The quantities mentioned is purely indicative for the

purpose of cost discovery. Actual quantities may

vary, as per the requirement of the Bank.

748

63 B. Rental

charges of

network

equipment at

branches

189 5 2Mbps V.35 Converter Qty 2500 Please confirm is exact 2,500 units of 2Mbps V.35 Converter is required.




749

63 B. Rental

charges of

network

equipment at

branches

189 6 2Mbps LAN Extender Pair Qty 500 Please confirm is exact 500 Pair of 2Mbps LAN Extende is required.




750

63 E. Price

Discovery for

additional

Quantity of

NW

Equipment

after 6

months of Go-

live

192 7 2Mbps Modem G.703 & Ethernet Pair Qty 1000 Please confirm is exact 1,000 Paiir of2 Mbps Modem G.703 & Ethernet is required.




751

63 E. Price

Discovery for

additional

Quantity of

NW

Equipment

after 6

months of Go-

live





752

63 E. Price

Discovery for

additional

Quantity of

NW

Equipment

after 6

months of Go-

live





753

63 F. Price

Discovery for

additional

Quantity of

NW

Equipment

after 1 Year

of Go-live

193 7 2Mbps Modem G.703 & Ethernet Pair Qty 1000 Please confirm is exact 1,000 Paiir of2 Mbps Modem G.703 & Ethernet is required.




754

63 F. Price

Discovery for

additional

Quantity of

NW

Equipment

after 1 Year

of Go-live





755

63 F. Price

Discovery for

additional

Quantity of

NW

Equipment

after 1 Year

of Go-live





756 64. 198 Annexure F (A) – Indicative Commercial Bid

Request to define the quantities for "SD-WAN Controller, Manager, orchestrator,

Analytics or any other component to be placed at DC and DR" & "SD-WAN CPE

hardware Supporting 10 Gbps for DC, NDC and DR in HA at each site"

As quantities of SD-WAN controller, manager,

orchestrator, analytics or any other component is not

the same by all OEMs, Bank requested the bidder to

define necessary quantities as per requirement

mentioned in RFP.

757 64 200 Annexure F - Indicative Commercial Bid - Section B, E & F

What is the difference between Charges for link management, monitoring and

maintenance from NOC

& Charges for BSNL/MTNL link maintenance

BSNL / MTNL link maintenance charges are the

charges for liaisoning with local BSNL / MTNL

exchanges ensuring optimal uptime of the links.

758 64 201 Charges for commissioning new link (BSNL/MTNL)

Hope these are just comissioning of new links and we don’t have to procure links

from ISP and deploy the new links? I f yes, we need the bandwidth for which we

have to quote from ISP. Pls clarify

Bank subscribes links from service providers including

BSNL / MTNL. These are the cost discovered for

liaisoning with BSNL / MTNL for commissioning,

shifting and upgrading links.

759 64 202Section E & F - Price Discovery for additional Quantity of NW

Equipment after 6 & 12 months

Please clarify on the annexure F section e & F. We interpret this section as Price

disocovery exercise of possible additional equipment coming onboard. Please

clarify.

As mentioned in RFP, these are price discovery of

additional quantities of network equipments Bank

may avail after 6 months and 1 year respectively.

760 E & F 203 Price Discovery - Andhra Bank & Corporation Bank

Requesting bank to provide commitment for the Order timelines. We need to

ascertain the contract term for Andhra & Corporation bank so that commercial

calculations can be done accordingly. Since RFP is on Opex model this is required

for commercial mobiddering and calculations.


761 13 208

Quantity mentioned against each devices are indicative only

and the requirement may increase or decrease as per the

actual requirement of the Bank. The actual quantity of

FMS/Hardware/Software rental charges may vary and

purchase order shall be placed in phased manner based on

actual requirements of the Bank from time to time during

the contract period.

Since the bid is in Opex Model require devices commitment also threshhold by

when the boxes will be ordered in total. Please be guided by RFP.

762 As per RFP 209

We hereby undertake and agree to abide by all the terms

and conditions stipulated by the Bank in this RFP including

all addendum, corrigendum etc. (Any deviation may result in

disqualification of bids).

We hereby undertake and agree to abide by all the terms and conditions

stipulated by the Bank in this RFP including all addendum, corrigendum etc. (Any

deviation may result in disqualification of bids).


763 Annexure I – 211

In the event of any discrepancy in the response submitted by

the bidder, the bank reserves the right to disqualify/

blacklist the bidder and the OEM.

In the event of any discrepancy in the response submitted by the bidder, the bank

reserves the right to disqualify/ blacklist the bidder and the OEM.Please be guided by RFP.

764 67 212Bids quoting unrealistic prices for any of the solution will be

rejected at the discretion of the bank.

We request you to define "unrealistic Prices" and the methodology that bank will

use to identify the same. An indicative bid is just an indication without

confirmation on the firm pricing. Since the evaluation has to be done for all

bidders who are technically qualified, we request you to remove this clause

please.


765

Scoring chart

for functional

and Technical

evaluation is

as follows:

213

Experience of executing Network Management projects for a

Public Sector Bank/ BFSI/ Government Organizations in last 3

financial years with a branch network of more than 1500.

3 references – 15 marks

• 2 references – 10 marks

• 1 Reference – 8 Marks

Experience of executing Network Management/ deployment projects for a Public

Sector Bank/ BFSI/ Government Organizations in last 3 financial years with a

branch network of more than 1500.

3 references – 15 marks




766

Scoring chart

for functional

and Technical

evaluation is

as follows:

213

Experience of executing projects of Network Management

Support Services for an organization in India spread across

multiple states / regions with onsite Network Engineers

deployed; each project with a value greater than INR 1000

lakh in last 5 financial years and the branch network of more

than 1000.

4 or more references – 15 marks


• 2 references – 7.5 marks


Experience of executing projects of Network Management Support Services/

Network equipment deployment for an organization in India spread across

multiple states / regions with onsite Network Engineers deployed; each project

with a value greater than INR 1000 lakh in last 5 financial years and the branch

network of more than 1000.

4 or more references – 15 marks


• 2 references – 7.5 marks



767 Scoring 213

Only those bidders who obtain a minimum of 60% marks or

more in Technical evaluation will be considered for further

stage of evaluation i.e. Functional and Commercial

Evaluation.

Looking into the criticality and complexity of the project we request the Bank to

increase the gate to atleast 70%Please be guided by RFP.

768

Scoring chart

for functional

and Technical

evaluation is

as follows:

213

Turnover of the bidder of

• 1000 Crore or more – 10 Marks

• More than 750 Crore and Less than 1000 Crore – 7.5 Marks

• More than 500 Crore and Less than 750 Crore – 5 Marks




• More than 350 Crore and Less than 1000 Crore – 7.5 Marks






• More than 300 Crore and up to 500 Crore – 7.5 Marks

• More than 200 Crore and up to 300 Crore – 5 Marks

• More than 100 Crore and up to 200 Crore – 3 Marks

769Technical

evaluation214




We request that the clause be modified as:

Experience of executing / maintaining Network Management projects for a Public

Sector Bank/ BFSI/ Government Organizations in last 5 financial years with a

branch network of more than 1000


Experience of executing Network Management

projects for a Public Sector Bank/ BFSI/ Government

Organizations in last 5 financial years with a branch

network of more than 1000.

770Bidder’s

Competence214




Request You change as Experience of executing Network Management projects for

a Public Sector Bank/ BFSI/ Government Organizations in last 3 financial years

with a branch network of more than 800

Please refer the revised clause mentioned in the document.

771Technical

evaluation214 Project Experience – Proposed Technologies

We understand that the criteria can also be fullfilled by proposed OEM. Pl

confirm.Reference of Bidder/OEM is acceptable.

772 technical

scoring214

Proof of purchase order/work order/sign off documents

showing service delivers are desired to be submitted

indicating the company is providing such service for the past

5 years.

Proof of purchase order/work order/sign off documents showing service delivers

are desired to be submitted indicating the company is providing such service for

the past 5 years.

We request bank to consider bidder/ Parent company reference for the same.

Bidder / Parent company reference is acceptable.

773Bidder’s

Competence214

Proof of purchase order/work order/sign off documents

showing service delivers are desired to be submitted

indicating the company is providing such service for the past

5 years.

Request you change as" Proof of purchase order/work order/sign off documents

showing service delivers are desired to be submitted indicating the company is

providing such service within 5 years.


774

Project

Experience –

Proposed

Technologies

214

Proposed IP Telephony Solution should be implemented in

BFSIs/PSUs/Government organization (excluding RRBs & Co-

operative Bank) in India.

Request you change as proof of purchase order/work order/sign off documents

showing implementation of IP Telephony to be submitted by bidder / OEMReference of Bidder/OEM is acceptable.

775

Project

Experience –

Proposed

Technologies

214

Proposed network switches should be implemented in

BFSIs/PSUs/Government organization (excluding RRBs & Co-

operative Bank) in India.


showing implementation of switches to be submitted by bidder / OEMReference of Bidder/OEM is acceptable.

776

Project

Experience –

Proposed

Technologies

214Proposed SD-WAN Solution should be implemented in any

organization in India


showing implementation of SD-WAN to be submitted by bidder / OEMReference of Bidder/OEM is acceptable.

777 68-14 220

68 Non Disclosure Agreement: The Receiving Party agree to

indemnify and hold harmless the Disclosures against all

costs, liability, losses and claims incurred by the Disclosing

Party as a result of a breach of this Agreement.

Suggested Deletion of Indemnity in the Confidentiality Agreement Please be guided by RFP.

778 68-18 220

Bank shall also have the right to review, either itself or

through another agency as it may deem fit, the financial and

operating performance of the bidder in order to assess the

ability of the bidder to continue to meet its

outsourcing/contractual obligations.

Any audit shall be with the consent of the Bidder. We should know/Bank should

identify and take our consent if they intend to conduct the review

Bank will inform in writing in advance before visiting

the bidder premises for audit.

779 68-17 220

Non Disclosure Agreement: Right to Set off: Bank shall be

entitled to set off or adjust any amounts due to the bank

from successful bidder/OEM against any payments due and

payable by bank for the services rendered.

How will this be applicable and practically implemented. What are the

quantifying positions?Please be guided by RFP.

780 68-19 220

The Bidder understands that civil, criminal, or administrative

penalties may apply for failure to protect information

appropriately. Any information considered sensitive by the

bank must be protected by the successful Bidder from

unauthorized disclosure, modification or access. The bank’s

decision will be final.

The Bidder understands that civil, criminal, or administrative penalties may apply

for deliberate and grossly negligent failure to protect information appropriately.

Any information considered sensitive by the bank must be protected by the

successful Bidder from unauthorized disclosure, modification or access. The

bank’s decision will be final.

Will the above changes be accepted?


781 5.4 224

TCO, however, shall not include variables of octroi and entry

tax. These shall be paid as per actuals and on production of

receipts. However, no penalties respecting octroi or entry

tax shall be paid by the Bank and the vendor shall bear such

expenses.

At many places in the RFP it is mentioned that prices should be inclusive of all

taxes except GST. Kindly confirm if octroi, entry tax etc has to be qouted

seperatly too or should be included in the pricing.


78216. SPLITTING

OF ORDERS227

16.1. If any RFP specifically authorizes splitting of orders for

the sake of reducing dependency on single source of supply

or provision of service, Bank is entitled to split the order in

the order and as provided in RFP.

16.2. While splitting the order, Bank shall specify the

maximum quantum for L1, L2 etc. in RFP.

Reqeust bank to delete this clause Please be guided by RFP.

783 Annexure L (A) 229

5 We, hereby confirm that we will honor the Bids placed by

us during the auction process, failing which we shall forfeit

the EMD. We also understand that the bank may debar us

from participating in future tenders.

5 We, hereby confirm that we will honor the Bids placed by us during the auction

process, failing which we shall forfeit the EMD. We also understand that the bank

may debar us from participating in future tenders.


784 As per RFP 229

We hereby undertake and agree to abide by all the terms

and conditions stipulated by Union Bank of India in the RFP

document including all annexure and the Business Rules for

Reverse Auction

We hereby undertake and agree to abide by all the terms and conditions

stipulated by Union Bank of India in the RFP document including all annexure and

the Business Rules for Reverse Auction


785 Annexure L (B) 230

6 We, hereby confirm that we will honor the Bids placed by

Mr. __________ on behalf Of the company in the auction

process, failing which we will forfeit the EMD. We agree and

understand that the bank may debar us from participating in

future tenders for any such failure on our part.

6 We, hereby confirm that we will honor the Bids placed by Mr. __________ on

behalf Of the company in the auction process, failing which we will forfeit the

EMD. We agree and understand that the bank may debar us from participating in

future tenders for any such failure on our part.


786 Annexure M 233 As per RFP Seek deletion of entire annexure. PLEASE INSERT NEW CVC INTEGIRTY PACT. Please be guided by RFP.

787 74-10 236 Integrity Pact: Price Fall Clause Can this clause be deleted as this is Anti-Competitive? Please be guided by RFP.

788 Annexure I – 236 Price Fall Clause Seek deletion of entire clause. PLEASE INSERT NEW CVC INTEGIRTY PACT. Please be guided by RFP.

78910. Price Fall

Clause236

The Bidder undertakes that it has not supplied /is not

supplying same or similar product/systems or subsystems at

a price lower than that offered in the present Bid in respect

of any other Ministry /Department of the Government of

India or PSU or Coal India Ltd and its subsidiaries during the

currency of the contract and if it is found at any stage that

same or similar product /Systems or Subsystems was

supplied by the Bidder to any other Ministry /Department of

the Government of India or a PSU or any Public Sector Bank

at a lower price during the currency of the contract, then

that very price will be applicable to the present case and the

difference in the cost would be refunded by the Bidder to

the Buyer, if the contract has already been concluded”.

Request bankto remove this clause as the scope and commercials terms will be

different for each customers as per the RFP's.Please be guided by RFP.

79010 th point of

clause 74236

The Bidder undertakes that it has not supplied /is not

supplying same or similar product/systems or subsystems at

a price lower than that offered in the present Bid in respect

of any other Ministry /Department of the Government of

India or PSU or Coal India Ltd and its subsidiaries during the

currency of the contract and if it is found at any stage that

same or similar product /Systems or Subsystems was

supplied by the Bidder to any other Ministry /Department of

the Government of India or a PSU or any Public Sector Bank

at a lower price during the currency of the contract, then

that very price will be applicable to the present case and the

difference in the cost would be refunded by the Bidder to

the Buyer, if the contract has already been concl[ded[.

Request removal of the said fall clause. Please be guided by RFP.

791 80 246Annexure S - Existing Infrastructure to be Managed by the

selected NSIPlease clarify on the scope of the services expected from NSI for these equipment.

Bidder is responsible for management and monitoring

of these network devices. Bank has AMC contract for

these devises. In case of any hardware issue, bidder

need to follow-up with OEM/Service provider for

providing replacement.


selected NSI

We understand that the NSI will not be penalized for incidents related to any of

these devices. Please confirm.Please be guided by RFP.


selected NSIPlease give exact count of L2, L3 switches at the different sites. Details will be shared with selected bidder.

794 80 246 The list given here is the tentative and exhaustivePlease clarify if this list is tentative or exhaustive. If tentative, please provide

additional device details.Please be guided by RFP.

795 Annexure U 248

We hereby undertake that the proposed solution / software

to be supplied will be free of malware, free of any obvious

bugs and free of any covert channels in the code (of the

version of the application being delivered as well as any

subsequent versions/modifications done)

We hereby undertake that the proposed solution / software to be supplied will be

free of known malware, free of any known obvious bugs and free of any known

covert channels in the code (of the version of the application being delivered as

well as any subsequent versions/modifications done)


796 84 250 Annexure W - Certificate of Local ContentNeed clarity on this clause. Does it mean that the vendors manufacturing locally

can participate herePlease be guided by RFP.

797 85 251Annexure X - Standard Terms and Conditions for Outsourcing When will this be applicable? Is this to be treated as the definitve Contract post

RFP?Please be guided by RFP.

798 85 251Annexure X - Standard Terms and Conditions for Outsourcing

Compliance Requirements

The entire activity and Services would be guided by and conform to policies and

guidelines of the UBI, Reserve Bank of India, IDRBT, State and Central

Governments, legal provisions etc

The Bidder will comply to all laws in its capacity of a service provider.


799 85-2 252 Compliance RequirementsWe can comply with Applicable laws but not with the wide area of requirements

and policies suggested by/ reqired by UBI.Please be guided by RFP.

800 85 252

Information Security standards for end-to-end solution would

conform to ISO 27001, CERT-In guidelines, IT Act 2000, The

information Technology (Reasonable Security Practices and

Procedures and Sensitive personal data or Information)

Rules,2011" ("IT SPD Rules), RBI, Government, IDRBT and

UBI's policies.

Information Security standards for end-to-end solution would conform to ISO

27001, CERT-In guidelines, IT Act 2000, The information Technology (Reasonable

Security Practices and Procedures and Sensitive personal data or Information)

Rules,2011" ("IT SPD Rules), RBI, Government, IDRBT and UBI's policies.The

Bidder will comply to all laws in its capacity of a service provider.


801 85 252

The business practices, processes adopted for rendering

services, maintenance of records, accounting norms &

procedures etc for Banking and financial services shall

conform to regulatory, legal and UBI's policies and guidelines.

The business practices, processes adopted for rendering services, maintenance of

records, accounting norms & procedures etc for Banking and financial services

shall conform to regulatory, legal and UBI's policies and guidelines.The Bidder

will comply to all laws in its capacity of a service provider.


802 85 254Intellectual Property Rights and Patent Rights, Information

Security and confidentiality

Notwithstanding anything to the contrary, no intellectual property rights of

any nature shall be transferred from one party to the other in the course of

performing any obligations or otherwise under this agreement. For the

avoidance of doubt, Bidder may use certain tools, processes or methodologies

of its own in performing the Services. Ownership of all intellectual property

rights and any other rights in these shall vest with Bidder, and no rights shall

be deemed to have accrued to the Bank.


803 85 255 Confidentiality

Notwithstanding anything to the contrary, to the extent the Bidder shares any

confidential information with the Bank, the provisions of this RFP shall apply

mutatis mutandis to the Bank. The obligations of confidentiality shall come to

an end 3 years from the last date of disclosure.


804 7.2 257

The project shall confirm to UBI/Reserve Bank of India's

policies and would be subject to Internal and External audits

or agents appointed to act on its behalf and to obtain copies

of any audit or review reports and findings made on the

service provider in conjunction with the services performed

for the UBI.

The project shall confirm to UBI/Reserve Bank of India's policies and would be

subject to Internal and External audits or agents appointed to act on its behalf

and to obtain copies of any audit or review reports and findings made on the

service provider in conjunction with the services performed for the UBI. However

, the bidder will not be obligated to share any cost related data. Also , the

external auditor appointed will not be a competitor of the Bidder.


805 7.3 257

The Service provider shall allow the Reserve Bank of India or

persons authorized by them to access the UBI/service

provider's documents; records & service providers’

transactions and other necessary information given to or

stored or processed by the service provider within a

reasonable time. In the event these are not made accessible

to Reserve Bank of India within a reasonable time, the

service provider will reimburse the UBI which they may be

liable to pay supervisory fees to Reserve Bank of India.

The Service provider shall allow the Reserve Bank of India or persons authorized

by them to access the UBI/service provider's documents; records & service

providers’ transactions and other necessary information given to or stored or

processed by the service provider within a reasonable time. In the event these

are not made accessible to Reserve Bank of India within a reasonable time, the

service provider will reimburse the UBI which they may be liable to pay

supervisory fees to Reserve Bank of India.However , the bidder will not be

obligated to share any cost related data. Also , the external auditor appointed

will not be a competitor of the Bidder.


806 7.1 257

UBI/Reserve Bank of India reserves the right to inspect and

monitor/assess the progress of the Services at any time

during the course of the Contract / Agreement. UBI may

demand and upon such demand being made, UBI shall be

provided with any document, data, material or any other

information, which it may require, to enable it to assess the

progress of the Services.

UBI/Reserve Bank of India reserves the right to inspect and monitor/assess the

progress of the Services at any time during the course of the Contract /

Agreement. UBI may demand and upon such demand being made, UBI shall be

provided with any document, data, material or any other information, which it

may require, to enable it to assess the progress of the Services. However , the

bidder will not be obligated to share any cost related data.


807 9.2a 258 Forfeiture of its performance Bank guarantee if any, Forfeiture of its performance Bank guarantee if any, Please be guided by RFP.

808 9.2c 258 Termination of the Contract for default.

Termination of the Contract for default. However, In the event of termination

Bank shall pay the Bidder for goods delivered and services rendered till the

date of termination.


809 9.1 258

Time is the essence of contract. Time period for delivery,

installation and Implementation will be drawn up by the UBI

or as given in the contract and service provider should

adhere to the schedule and complete the project within

given time. Performance of the Contract shall be made by

the Service provider in accordance with the time schedule

specified by UBI. UBI will impose following penalties apart

from the liquidated damages termination of contract etc and

will be recovered from the Service provider from his

payment.

Time is the essence of contract. Time period for delivery, installation and

Implementation will be drawn up by the UBI or as given in the contract and

service provider should adhere to the schedule and complete the project within

given time. Performance of the Contract shall be made by the Service provider in

accordance with the time schedule specified by UBI. UBI will impose following

penalties apart from the liquidated damages termination of contract etc and will

be recovered from the Service provider from his payment.


810 8.2 258

UBI shall also have the right to review, either itself or

through another Agency as it may deem fit, the financial and

operating performance of the service provider in order to

assess the ability of the Service provider to continue to meet

its outsourcing/contractual obligations.

UBI shall also have the right to review, either itself or through another Agency as

it may deem fit, the financial and operating performance of the service provider

in order to assess the ability of the Service provider to continue to meet its

outsourcing/contractual obligations. However , the bidder will not be obligated

to share any cost related data. Also , the external auditor appointed will not

be a competitor of the Bidder.


811 17.2 261

In the event of the happening of any events of the above

nature, UBI shall reserve the right to take any steps as are

necessary, to ensure the effective transition of the Service(s)

to the next successor Service provider, and to ensure

business continuity.

In the event of the happening of any events of the above nature, UBI shall reserve

the right to take any steps as are necessary, to ensure the effective transition of

the Service(s) to the next successor Service provider, and to ensure business

continuity.However, In the event of termination Bank shall pay the Bidder for

goods delivered and services rendered till the date of termination.


812 85-15 261 No Assignment Can assignemnt be made mutually applicable? Please be guided by RFP.

813 18.1 262

In the event of termination of the Contract I Agreement due

to any cause whatsoever, [whether consequent to the

stipulated term of the Contract I Agreement or otherwise],

UBI shall be entitled to impose any such obligations and

conditions and issue any clarifications as may be necessary

to ensure an efficient transition and effective business

continuity of the Service(s) which the Service provider shall

be obliged to comply with and take all available steps to

minimize loss resulting from that termination/breach, and

further allow the next successor Service provider to take

over the obligations of the erstwhile Service provider in

relation to the execution I continued execution of the scope

of the Contract I Agreement. Termination process will be

initiated only after the service provider has been provided

with a written curing period of 30 (thirty) days.

In the event of termination of the Contract I Agreement due to any cause

whatsoever, [whether consequent to the stipulated term of the Contract I

Agreement or otherwise], UBI shall be entitled to impose any such obligations and

conditions and issue any clarifications as may be necessary to ensure an efficient

transition and effective business continuity of the Service(s) which the Service

provider shall be obliged to comply with and take all available steps to minimize

loss resulting from that termination/breach, and further allow the next successor

Service provider to take over the obligations of the erstwhile Service provider in

relation to the execution I continued execution of the scope of the Contract I

Agreement. Termination process will be initiated only after the service provider

has been provided with a written curing period of 30 (thirty) days. However, In

the event of termination Bank shall pay the Bidder for goods delivered and

services rendered till the date of termination. Also , the Bank will pay the

bidder for the transiton as well.


814 18.2 262

In the event that the termination of the Contract /

Agreement is due to the expiry of the term of the Contract /

Agreement, a decision not to grant any (further) extension

by UBI, the Service provider herein shall be obliged to

provide all such assistance to the next successor Service

provider or any other person as may be required and as UBI

may specify including training, where the successor(s) is a

representative / personnel of UBI to enable the successor to

adequately provide the Service(s) hereunder, even where

such assistance is required to be rendered for a reasonable

period that may extend beyond the term/earner termination

hereof

In the event that the termination of the Contract / Agreement is due to the

expiry of the term of the Contract / Agreement, a decision not to grant any

(further) extension by UBI, the Service provider herein shall be obliged to provide

all such assistance to the next successor Service provider or any other person as

may be required and as UBI may specify including training, where the successor(s)

is a representative / personnel of UBI to enable the successor to adequately

provide the Service(s) hereunder, even where such assistance is required to be

rendered for a reasonable period that may extend beyond the term/earner

termination hereof. Also , the Bank will duely pay the bidder for the transiton

as well and extended the contract till the transition period.


815 18.4 262

Nothing herein shall restrict the right of UBI to invoke the

Performance Bank Guarantee and other guarantees,

securities furnished, enforce the Deed of Indemnity and

pursue such other rights and / or remedies that may be

available to UBI under law or otherwise.

Nothing herein shall restrict the right of UBI to invoke the Performance Bank

Guarantee and other guarantees, securities furnished, enforce the Deed of

Indemnity and pursue such other rights and / or remedies that may be available

to UBI under law or otherwise.


816 18.3 262

Where the termination of the Contract / Agreement is prior

to its stipulated term on account of a default on part of the

Service provider or due to the fact that the survival of the

Service provider as an independent corporate entity is

threatened/has ceased, UBI shall pay the Service provider

for that part of the Service(s) which have been authorized by

UBI and satisfactorily performed by the Service provider up

to the date of termination, without prejudice to any other

rights, UBI may retain such amounts from the payment due

and payable by UBI to the Service provider/Service provider

as may be required to offset any losses caused to UBI as a

result of any act/ omissions of the Service provider / Service

provider. In case of any loss or damage due to default on the

part of the Service provider / Service provider in performing

any of its obligations with' regard to executing the Service(s)

under the Contract / Agreement. The Service provider /

Service provider shall compensate UBI for any such loss,

damages or other costs, incurred by UBI. Additionally, the

sub Service provider / Service provider / other members of

its team shall continue to perform all its obligations and

responsibilities under the Contract / Agreement in an

identical manner as were being performed hitherto before in

order to execute an effective transition and to maintain

business continuity. All third parties shall continue to

perform all / any functions as stipulated by UBI and as may

be proper and necessary to execute the service(s) under the

Contract / Agreement in terms of the Service provider's /

Service provider's bid and the Contract / Agreement.

Where the termination of the Contract / Agreement is prior to its stipulated term

on account of a default on part of the Service provider or due to the fact that the

survival of the Service provider as an independent corporate entity is

threatened/has ceased, UBI shall pay the Service provider for that part of the

Service(s) which have been authorized by UBI and satisfactorily performed by the

Service provider up to the date of termination In the event of termination Bank,

shall pay bidder for goods delivered and services rendered till the date of

termination., without prejudice to any other rights, UBI may retain such amounts

from the payment due and payable by UBI to the Service provider/Service

provider as may be required to offset any losses caused to UBI as a result of any

act/ omissions of the Service provider / Service provider. In case of any loss or

damage due to default on the part of the Service provider / Service provider in

performing any of its obligations with' regard to executing the Service(s) under

the Contract / Agreement. The Service provider / Service provider shall

compensate UBI for any such loss, damages or other costs, incurred by UBI.

Additionally, the sub Service provider / Service provider / other members of its

team shall continue to perform all its obligations and responsibilities under the

Contract / Agreement in an identical manner as were being performed hitherto

before in order to execute an effective transition and to maintain business

continuity. UBI will duely pay the Bidder for the transition component. All

third parties shall continue to perform all / any functions as stipulated by UBI and

as may be proper and necessary to execute the service(s) under the Contract /

Agreement in terms of the Service provider's / Service provider's bid and the

Contract / Agreement.


817 18.7 263

In the event of termination of this Agreement for any reason,

UBI shall have the right to publicize such termination to

caution the customers / public from dealing with the

Contractor

In the event of termination of this Agreement for any reason, UBI shall have the

right to publicize such termination to caution the customers / public from dealing

with the Contractor


818

61.3. Router

61.4. Network

Switch

107 -

146

Router Type-1, 2,3 & 4

Switch Type-1,2,3,4,5 & 6Requsting bank to elabrate role and purpose of each type Please be guided by RFP.

819 8.22.150

of264

L1 Bidder should deploy one onsite resource during the

contract period with adequate skill set and experience for

monitoring and management of the proposed solution during

office hours. However, in case of need or emergent situation

it must be extended on Sundays/Holidays also. The deputed

resources should manage and maintain networking/software

as per the Contract. Bank reserves the right to claim change

in resource based on the performance of the resources.

L1 Bidder should deploy one onsite resource during the contract period with

adequate skill set and experience for monitoring and management of the

proposed solution during office hours. However, in case of need or emergent

situation it must be extended on Sundays/Holidays also. The deputed resources

should manage and maintain networking/software as per the Contract. Bank

reserves the right to claim change in resource based on the performance of the

resources.The Bank will pay extra for the efforts burnt by the resources as per

the itemised cost in the RFP.


820 9

51

and

52









installed within 10 23 weeks of issue of the purchase order to the successful

Bidder.


and any other location must be delivered and installed within 20 30 weeks of

issue of the confirm purchase order to the successful Bidder.

Suggetsed timeline will be starting after signing the contract.

These are tentative time lines there would be +;-


document.

821 3274 of

284

33.1. Bidder shall indemnify, protect and save the Bank and

hold the Bank harmless from and against all claims, losses,

costs, damages, expenses, action suits and other

proceedings, (including reasonable attorney fees), relating

to or resulting directly or indirectly from

33.1.1. an act or omission of the Bidder, its employees, its

agents, or employees of the consortium in the performance

of the services provided by this contract,

33.1.2. breach of any of the terms of this RFP or breach of

any representation or warranty by the Bidder

33.1.3. use of the deliverables and or services provided by

the Bidder,

33.1.4. Infringement of any patent trademarks copyrights

etc. or such other statutory infringements in respect of all

components provided to fulfill the scope of this project.

Bidder shall further indemnify the Bank against any loss or

damage to the Bank’s premises or property, Bank’s data,

direct financial loss, loss of life, etc., due to the acts of the

Bidder’s employees or representatives. The Bidder shall

further indemnify the Bank against any loss or damage

arising out of loss of data, claims of infringement of third-

party copyright, patents, or other intellectual property, and

third-party claims on the Bank for malfunctioning of the

equipment or software or deliverables at all points of time,

provided however, 33.1.4.1 The Bank notifies the bidder in

writing in a reasonable time frame on being aware of such

claim,

33.1.4.2 The Bidder has sole control of defense and all

related settlement negotiations,

33.1.4.3 The Bank provides the Bidder with the assistance,

33.1. Bidder Subject to the Limitation of Liability, either Party ("Indemnitor")

shall indemnify, protect and save the other Party ("Indemnitee") Bank and hold

the Indemnitee Bank harmless from and against all claims, losses, costs,

damages, expenses, action suits and other proceedings, (including reasonable

attorney fees), relating to or resulting directly and proximately or indirectly

from 3rd parties

33.1.1. an act or omission of the Bidder, its employees, its agents, or employees

of the consortium in the performance of the services provided by this contract,

33.1.2. breach of any of the terms of this RFP or breach of any representation or

warranty by the Bidder

33.1.3. use of the deliverables and or services provided by the Bidder,

33.1.4. Infringement of any patent trademarks copyrights etc. or such other

statutory infringements in respect of all components provided to fulfill the scope

of this project. Bidder shall further indemnify the Bank against any loss or

damage to the Bank’s premises or property, Bank’s data, direct financial loss,

loss of life, etc., due to the grossly negligent acts of the Bidder’s employees or

representatives. The Bidder shall further indemnify the Bank against any loss or

damage arising out of loss of data, claims of infringement of third- party

copyright, patents, or other intellectual property, and third-party claims on the

Bank for malfunctioning of the equipment or software or deliverables at all points

of time, provided however, 33.1.4.1 The Bank notifies the bidder in writing in a

reasonable time frame on being aware of such claim,

33.1.4.2 The Bidder has sole control of defense and all related settlement

negotiations,

33.1.4.3 The Bank provides the Bidder with the assistance, information and

authority as it deems fit to perform the above.

33.3. Bidder shall be responsible for any loss of data, loss of life, etc. due to acts

of Bidder’s representatives, and not just arising out of gross negligence or


822 3274 of

284As per RFP

ADD: Notwithstanding anything to the contrary, to the extent the Bidder

shares any confidential information with the Bank, the provisions of this RFP

shall apply mutatis mutandis to the Bank. The obligations of confidentiality

shall come to an end 3 years from the date of last disclosure under the

agreement to be entered into.


823 3474 of

284As per RFP

Bidder shall not have any liability to the Bank under this Section to the extent

that any infringement or claim thereof is attributable to: (1) the

combination, operation or use of a Deliverable with equipment or software

supplied by the Bank where the Deliverable would not itself be infringing; (2)

compliance with designs, specifications or instructions provided by the Bank

(3) use of a Deliverable in an application or environment for which it was not

designed or contemplated under this Agreement; or (4) modifications of a

Deliverable by anyone other than Bidder where the unmodified version of the

Deliverable would not have been infringing.

Bidder will completely satisfy its obligations hereunder if, after receiving

notice of a claim, Bidder obtains for the Bank the right to continue using such

Deliverables as provided without infringement, or replace or modify such

Deliverables so that they become non-infringing.

Notwithstanding anything to the contrary, no intellectual property rights of

any nature shall be transferred from one party to the other in the course of

performing any obligations or otherwise under this agreement. For the

avoidance of doubt, Bidder may use certain tools, processes or methodologies

of its own in performing the Services. Ownership of all intellectual property

rights and any other rights in these shall vest with Bidder, and no rights shall

be deemed to have accrued to the Bank.


824 3174 of

284

The Bidder’s aggregate liability (whether in contract, tort or

otherwise), shall not exceed the total contract value

provided that this limitation shall not apply to any of the

obligation of the bidder to the bank arising from clauses -

Liquidated Damages, Indemnity, and Confidentiality / Non-

Disclosure Contract of the RFP.

The Bidder’s aggregate liability (whether in contract, tort or otherwise), shall not

exceed the total contract value provided that this limitation shall not apply to

any of the obligation of the bidder to the bank arising from clauses - Liquidated

Damages, Indemnity, and Confidentiality / Non-Disclosure Contract of the RFP.

Notwithstanding anything contained herein, neither Party shall be liable for

any indirect, punitive, consequential or incidental loss, damage, claims,

liabilities, charges, costs, expense or injury (including, without limitation,

loss of use, data, revenue, profits, business and for any claims of any third

party claiming through Bidder) that may arise out of or result from this

Bidder. The aggregate liability of Bidder, under this Contract ,shall not

exceed the fees (excluding reimbursements) received by it under this

contract during the six months preceding the date of first claim.


825 3776 of

284














given time frame.

The Bidder shall at all times whenever required furnish all information, records,

data stored in whatsoever form to internal, external, Bank appointed and

statutory/RBI inspecting auditors and extend full cooperation in carrying out of

such inspection. The Bidder will also undertake to co-operate with the RBI to

carry out its supervisory functions and objectives and will furnish all records and

other information as RBI may call for to carry our inspection and/or other

functions. The Bidder is required to facilitate the same at no additional cost and

shall provide uninterrupted access to the documents required by the auditors.

However , the Bidder will not share any cost related data. Further the Bidder

has to ensure rectification of all the irregularities thus pointed out by the auditor

within a given time frame.The time frame will be a reasonable time frame

agreed between the Bank and the Bidder.

Notwithstanding anything contained in this RFP:

a) Excluding a regulatory/statutory requirement, if any, nothing in this

Agreement shall be construed or interpreted as requiring Bidder to provide to

Bank access to or right to inspect, examine, audit and take copies of any fees,

price, cost or any other financial information or any records or documents

relating to the make-up of the Bidder’s internal overhead calculations, their

relationship to the fees, any financial cost model, calculation of fees or to

the Bidder’s profitability or other such financial data.

b) All audit, barring those required under a regulatory or statutory

requirement, may be done only on an annual basis and subject to a notice

period of 20 days.


826 3977 of

284

The Bank reserves the right to cancel /exit the contract with

immediate effect in the event of happening one or more of

the following conditions: 39.1 Failure of the successful

bidder to accept the contract and furnish the Performance

Bank Guarantee within 60 days from receipt of purchase

contract. 39.2 Delay in delivery beyond the specified period

39.3 Delay in completing implementation/customization and

acceptance tests/ checks beyond the specified periods; 39.4

Serious discrepancy in functionality to be provided or the

performance levels which have an impact on the functioning

of the solution.In addition to the cancellation of contract,

Bank reserves the right to appropriate the

damages through encashment of Bid Security /Performance

Guarantee given by the Bidder.

Bank reserves right to exit at any time after giving notice

period of one month during the

contract period.

The Bank reserves the right to cancel /exit the contract with immediate effect in

the event of happening one or more of the following conditions: 39.1 Failure of

the successful bidder to accept the contract and furnish the Performance Bank

Guarantee within 60 days from receipt of purchase contract , all of which shall

be on mutually agreed terms. 39.2 undue Delay in delivery beyond the specified

period.Bank hereby agrees to make the site ready as per the agreed





terms of this Contract. 39.3 undue Delay in completing

implementation/customization and acceptance tests/ checks beyond the

specified periods;Bank hereby agrees to make the site ready as per the agreed





terms of this Contract 39.4 Serious discrepancy in functionality to be provided or

the performance levels which have an material adverse impact on the

functioning of the solution.The Bidder will be provided a resonable time to

rectify the discrepancy which will be mutually agreed between the bidder and

the Bank.In addition to the cancellation of contract, Bank reserves the right to

appropriate the damages through encashment of Bid Security /Performance

Guarantee given by the Bidder. Bank reserves right to exit at any time after

giving notice period of one month during the

contract period.


827 4078 of

284




Guarantee(s) given by the selected bidders. The Bank is

entitled to terminate this Contract, without any cost to the

Bank and recover expenditure incurred by Bank, on the

happening of any one or more of the following by giving 30

days’ notice

If the Termination is on account of failure of the successful bidder to perform the

obligations under this RFP contract, the Bank shall have the right to invoke the

Performance Bank Guarantee(s) given by the selected bidders. The Bank is

entitled to terminate this Contract, without any cost to the Bank and recover

expenditure incurred by Bank, on the happening of any one or more of the

following by giving 30 days’ notice


828 61.1 Point#39 95-96




interfaces on the branch device.

Need clarification Ploint no.39 in clause 61.1 stands deleted.

829 NA NA Not present in RFP To be added

Bidder’s failure to perform its contractual responsibilities, to perform the

services, or to meet agreed service levels shall be excused if and to the extent

Bidder's performance is effected , delayed or causes non-performance due to

Customer's omissions or actions whatsoever.



Services and/or deliverables shall be deemed to be fully and finally accepted by

Customer in the event when Customer has not submitted its acceptance or

rejection response in writing to Bidder within 15 days from the date of

installation/commissioning or when Customer uses the Deliverable in its business,

whichever occurs earlier. Parties agree that Bidder shall have 15 days time to

correct in case of any rejection by Client.



Bidder assumes that the title of ownership and risk of the goods supplied under

this Contract is passed onto Customer on delivery of the material at the Customer

location.


832 NA NA Not present in RFP To be addedAny increase or decrease in the rates of the applicable taxes or any new levy on

account of changes in law shall be to the account of Customer.Please be guided by RFP.


Notwithstanding anything to the contrary, either Party shall have the right to

terminate this Agreement at any time with cause, in the event that the other

party commits a material breach of the Agreement and fails to cure such default

to the non-defaulting party’s reasonable satisfaction within thirty (30) days.

In the event of termination of any nature, the Bidder shall be paid for the:

1. goods delivered

2. services rendered

3. work in progress

4. unpaid AMCs

5. third party orders in pipeline which cannot be cancelled despite Bidder's best

efforts

6. unrecovered investments shall be paid by the Bank as per termination schedule

till the date of termination.



Either party may request a change order (“Change Order”) in the event of actual

or anticipated change(s) to the agreed scope, Services, Deliverables, schedule, or

any other aspect of the Statement of Work. Bidder will prepare a Change Order

reflecting the proposed changes, including the impact on the Deliverables,

schedule, and fee. In the absence of a signed Change Order, Bidder shall not be

bound to perform any additional services.



Since Bidder is acting as a reseller of third products, Bidder shall “pass-through”

any and all warranties and indemnities received from the manufacturer or

licensor of the products and, to the extent, granted by such manufacturer or

licensor, the Customer shall be the beneficiary of such manufacturer’s or

licensor’s warranties and indemnities. Further, it is clarified that Bidder shall not

provide any additional warranties and indemnities with respect such products.



Bidder shall not have any liability to the Bank under this Section to the extent

that any infringement or claim thereof is attributable to: (1) the combination,

operation or use of a Deliverable with equipment or software supplied by the

Bank where the Deliverable would not itself be infringing; (2) compliance with

designs, specifications or instructions provided by the Bank (3) use of a

Deliverable in an application or environment for which it was not designed or

contemplated under this Agreement; or (4) modifications of a Deliverable by

anyone other than Bidder where the unmodified version of the Deliverable would

not have been infringing.

Bidder will completely satisfy its obligations hereunder if, after receiving notice

of a claim, Bidder obtains for the Bank the right to continue using such

Deliverables as provided without infringement, or replace or modify such

Deliverables so that they become non-infringing.



Notwithstanding the above, Bidder may share Contract/engagement/ project

details and relevant documentation to its customers/ prospective customers

solely for the purpose of and with the intent to evidence and support its

experience earned under this Contract.



Notwithstanding anything to the contrary, no intellectual property rights of any

nature shall be transferred from one party to the other in the course of

performing any obligations or otherwise under this agreement. For the avoidance

of doubt, Bidder may use certain tools, processes or methodologies of its own in

performing the Services. Ownership of all intellectual property rights and any

other rights in these shall vest with Bidder, and no rights shall be deemed to have

accrued to the Bank.



Notwithstanding anything contained in this RFP:

a) Excluding a regulatory/statutory requirement, if any, nothing in this

Agreement shall be construed or interpreted as requiring Bidder to provide to

Customer access to or right to inspect, examine, audit and take copies of any

fees, price, cost or any other financial information or any records or documents

relating to the make-up of the Bidder’s internal overhead calculations, their

relationship to the fees, any financial cost model, calculation of fees or to the

Bidder’s profitability or other such financial data.

b) All audit, barring those required under a regulatory or statutory requirement,

may be done only on an annual basis and subject to a notice period of 20 days.


840 NA NA Not present in RFP To be addedThe bidder shall have the right to terminate the contract in the event any

undisputed amount remains unpaid for a period exceeding 30 days.Please be guided by RFP.


During the term of this Agreement and for a period of one year thereafter

Customer shall not, directly or indirectly, hire or solicit for hire, any of the

personnel engaged by Bidder, without the prior written consent thereof from

Bidder. Thus, the Customer agrees to the entry of an injunction against it in the

event of actual or threatened breach of its obligations hereunder, and

acknowledges such relief shall be in addition to such other and further relief as

may be available to Bidder at law or in equity



In the event of termination of an SOW hereunder, Company shall pay bidder: (1)

all fees as specified in the SOW and expenses up to the effective date of the

termination, including work in progress, plus fees for the applicable notice period

irrespective of whether Company requires bidder’s services during such period;

and (2) any termination charges agreed by the Parties. If this Agreement is

terminated before all SOWs executed hereunder are terminated or completed,

the terms of this Agreement shall remain in full force until the termination or

completion of such Statements of Work.


843 na

Please rephrase to "The entire UC solution (IP PBX, IP Phones, Video Phones

and its corresponding hardware/software) have to come from a single OEM.

Touch Screen phone can however be from same OEM or they should

complement with the UC Solution by integrating and collaborating"


844 11

11. Execution of Work

11.2. The bidder shall be responsible in the event of security

incidents due to improper configuration of in-scope devices

Bidder agrees to be liable for unauthorized disclosure or misuse of Bank’s Data

which are confidential in nature. However, please confirm that in case of any

security incidents, including data loss due to any misconfiguration or improper

configuration of in-scope devices, Bidder’s sole liability will be to restore the

data from the back-up maintained by the Bank.


845 15.7

15.7. Contract period is of 5 years from the date of post go-



However, location wise rental payment will commence from

the date of completion of all equipments installed at

Branch/office. Bidder need to submit the duly signed copy of

installation report.

Please modify the clause to indicate that Contract term will start from the date

of receipt of PO by the Bidder or from the time Bidder starts supplying

products/software.


846 26

26. Order Cancellation/ Termination of Contract

26.1. The Bank reserves its right to cancel the Purchase

Order at any time by assigning appropriate reasons and

recover expenditure incurred by the Bank in addition to

recovery of liquidated damages in terms of the contract, in

the event of one or more of the following conditions:

26.1.1. Delay in commencement of the project beyond two

weeks after the assignment order or beyond the date given

by the bank in the purchase order. 26.1.2. Serious

discrepancies noted in the inspection. 26.1.3. Breaches in

the terms and conditions of the Order.

26.2. The Bank reserves the right to cancel /terminate the

contract placed on the selected bidder and recover

expenditure incurred by the Bank on the following

circumstances:

26.2.1. Non-submission of acceptance of order within 7 days

of order 26.2.2. Non-submission of Performance Bank

Guarantee as per terms of RFP. 26.2.3. Excessive delay in

execution of order placed by the Bank. 26.2.4. The selected

bidder commits a breach of any of the terms and conditions

of the bid. 26.2.5. The bidder goes in to liquidation

voluntarily or otherwise. 26.2.6. Misconduct of the bidder or

any of its staff/employees or representatives which affects

execution of the contract/loss of reputation/financial risk to

bank. 26.2.7. Any third party claim against bank,

loss/damage to bank arising due to bidder/bidder’s

omissions, errors. 26.2.8. Non-execution of agreement/s

within the time stipulated by bank

26.3. Bank shall serve the notice of termination to the

bidder at least 30 days prior, of its intention to terminate

Please confirm that the 30 days written notice to the Bidder is to cure or remedy

such default and the contract shall not be terminated if the default is cured

within the cure period. Further, we request changes to indicate that termination

of the agreement shall not affect the payment rights of the Bidder for work

successfully rendered till the date of termination and in respect of service level

defaults, Bank can recover or deduct only applicable LD/penalties agreed under

the Agreement.


847 27.1

27. Contract Period

27.1. Contract period is of 5 years from the date of post go-



27.2. Bidder is required to provide the services for the

contract period of 5 years.

Please modify the clause to indicate that Contract term will start from the date

of receipt of PO by the Bidder or from time Bidder starts supplying

products/software.


848 31

31. Limitation of Liability

The Bidder’s aggregate liability (whether in contract, tort or

otherwise), shall not exceed the total contract value

provided that this limitation shall not apply to any of the

obligation of the bidder to the bank arising from clauses -

Liquidated Damages, Indemnity, and Confidentiality / Non-

Disclosure Agreement of the RFP.

We request that the aggregate liability of the Bidder under this RFP and the

consequent contract with the successful Bidder is capped to the Annual Contract

Value or the amount paid to the successful Bidder in the 12 months period,

immediately preceding the date of cause of action.

We agree to keep breach of Confidentiality obligations/Non-Disclosure Agreement

outside the cap of limitation of liability. However, we request to remove

indemnity from exception to limitation of liability. Further, we request

clarification that neither Party shall not be liable for indirect, remote,

consequential, exemplary damages, including loss of profit, revenue, data,

business opportunity.


849

33. Indemnity

33.1. Bidder shall indemnify, protect and save the Bank and

hold the Bank harmless from and against all claims, losses,

costs, damages, expenses, action suits and other

proceedings, (including reasonable attorney fees), relating

to or resulting directly or indirectly from

33.1.1. an act or omission of the Bidder, its employees, its


of the services provided by this contract,

33.1.2. breach of any of the terms of this RFP or breach of

any representation or warranty by the Bidder

33.1.3. use of the deliverables and or services provided by

the Bidder,

33.1.4. Infringement of any patent trademarks copyrights

etc. or such other statutory infringements in respect of all

components provided to fulfill the scope of this project.

Bidder shall further indemnify the Bank against any loss or

damage to the Bank’s premises or property, Bank’s data,

direct financial loss, loss of life, etc., due to the acts of the

Bidder’s employees or representatives. The Bidder shall

further indemnify the Bank against any loss or damage

arising out of loss of data, claims of infringement of third-

party copyright, patents, or other intellectual property, and

third-party claims on the Bank for malfunctioning of the

equipment or software or deliverables at all points of time,

provided however

33.1.4.1 The Bank notifies the bidder in writing in a

reasonable time frame on being aware of such claim

33.1.4.2 The Bidder has sole control of defense and all

related settlement negotiations

We request the Bank to kindly appreciate that the present clause on Indemnity is

too broad, making the clause on limitation of liability ineffective. We request

that provisions related to Indemnity be restricted to the following:

Third party indemnification claims arising from breach of confidential information

Third party indemnification claims arising from infringement of IPR in respect of

the Services provided by Bidder

As far as indemnities in respect of third party products/software supplied are

concerned, since Bidder is not the manufacturer or developer of such

products/software, we will pass on indemnities, as provided by the applicable

OEMs/Software Licensors. All indemnities in respect of such products and

software will be as per OEM terms and conditions or End User License Agreements

from the Software Licensors. Please confirm your understanding of the same.


850

34. Intellectual Property Rights

34.2 If a third party’s claim endangers or disrupts the Bank’s

use of the Deliverables, the Bidder shall at no further

expense, charge, fee or cost to the Bank, (i) obtain a license

so that the Bank may continue use of the Deliverables in

accordance with the terms of this RFP. 34.3 Bidder shall

indemnify and keep fully and effectively indemnified the

Bank from all legal actions, claims, or damages from third

parties arising out of use of software, designs or processes

used by Bidder or his subcontractors or in respect of any

other services rendered under this RFP

As far as IPR indemnities in respect of third party products/software supplied are





from the Software Licensors. Bidder however, agrees to indemnify Union Bank of

India, in case of third party infringement claims in respect of Services provided by

the Bidder.


851 37

37. Audit














given time frame.

The bidder has to ensure compliance of Information Security

according to policy of the Bank and mitigate the risk, if any,

within the stipulated time without any additional cost to

Bank.

These audit plan to include, but are not limited to, a review

of: access and authorization procedures, physical security

controls, input/output controls, DB controls, backup and

recovery procedures, network security controls and program

change controls.

To the extent that the Bank deems it necessary to carry out

a program of inspection and audit to safeguard against

threats and hazards to the confidentiality, integrity, and

availability of data, the Bidder shall afford the Bank’s

representative access to the Bidder’s facilities, installations,

We request that Audit should be limited to the scope of work and service levels.

Please confirm that the request for audit shall not include disclosure of any

financial information, like books of accounts, cost break-up, profit margins etc.

Further, please confirm that any audit by the Bank or Bank appointed third party

shall be done after prior written notification to the Bidder.

Audit should be limited to the scope of work and

service levels. Any audit by the Bank or Bank

appointed third party shall be done after prior

written notification to the Bidder.

852 39

39. Exit Clause

The Bank reserves the right to cancel /exit the contract with

immediate effect in the event of happening one or more of

the following conditions:

39.1 Failure of the successful bidder to accept the contract

and furnish the Performance Bank Guarantee within 60 days

from receipt of purchase contract.

39.2 Delay in delivery beyond the specified period

39.3 Delay in completing implementation/customization and

acceptance tests/ checks beyond the specified periods;

39.4 Serious discrepancy in functionality to be provided or

the performance levels which have an impact on the

functioning of the solution

In addition to the cancellation of contract, Bank reserves the

right to appropriate the damages through encashment of Bid

Security /Performance Guarantee given by the Bidder. Bank

reserves right to exit at any time after giving notice period

of one month during the contract period.

Please confirm that any exit from the contract due to default on the part of the

Bidder, will be done after 30 days written notice to the Bidder is to cure or

remedy such default and the contract shall not be terminated if the default is

cured within the cure period. Further, please confirm that termination of the

agreement shall not affect the accrued rights and liabilities of Parties arising

prior to the termination date.


853 40

40. Termination of Contract




Guarantee(s) given by the selected bidders.

The Bank is entitled to terminate this Contract, without any

cost to the Bank and recover expenditure incurred by Bank,

on the happening of any one or more of the following by

giving 30 days’ notice:

40.1 The selected bidder commits a breach of any of the

terms and conditions of the bid. 40.2 The Successful bidder

goes into liquidation voluntarily or otherwise or

facing/declared bankrupt/insolvent. 40.3 An attachment is

levied or continues to be levied for a period of 7 days upon

effects of the Agreement. 40.4 The progress regarding the

execution of the order accepted by the selected bidder is

found to be unsatisfactory or delay in execution of the

contract, the Bank reserves the right to get the balance

contract executed by another party of its choice by giving

one month’s notice for the same. In this event, the selected

bidder is bound to make good the additional expenditure,

which Bank may have to incur in executing the balance

contract. This clause is applicable, if for any reason, the

contract is cancelled. 40.5 Non-satisfactory performance of

the selected bidder during implementation and operation.

40.6 An act of omission by the Bidder, its employees, its


of the services provided by this contract. 40.7 Failure to

Please confirm that the 30 days written notice to the Bidder is to cure or remedy

such default and the contract shall not be terminated if the default is cured

within the cure period. Further, we request changes to indicate that termination

of the agreement shall not affect the payment rights of the Bidder for work

successfully rendered till the date of termination and in respect of service level

defaults, Bank can recover or deduct only applicable LD/penalties agreed under

the Agreement.


854

43. Patents Rights

43.1. The supplier shall indemnify the Bank against all third

party claims of infringement of patent, trademark or

industrial design rights arising from use of the Goods, or any

part thereof in India. 43.2. The supplier shall, at their own

expense, defend and indemnify the Bank against all third

party claims or infringement of intellectual Property Right,

including Patent, trademark, copyright, trade secret or

industrial design rights arising from use of the products or

any part thereof in India or abroad. 43.3. The supplier shall

expeditiously extinguish any such claims and shall have full

rights to defend it there from. If the Bank is required to pay

compensation to a third party resulting from such

infringement, the supplier shall be fully responsible for,

including all expenses and court and legal fees. 43.4. The

Bank will give notice to the Supplier of any such claim

without delay, provide reasonable assistance to the Supplier

in disposing of the claim, and shall at no time admit to any

liability for or express any intent to settle the claim. 43.5.

The Supplier shall grant to the bank a fully paid-up,

irrevocable, non-exclusive license throughout the territory of

India or abroad to access, replicate and use software (and

other software items) provided by the supplier, including-all

inventions, designs and marks embodied therein in perpetuity

As far as IPR indemnities in respect of third party products/software supplied are





from the Software Licensors. Bidder however, agrees to indemnify Union Bank of

India, in case of third party infringement claims in respect of Services provided by

the Bidder


8558.1.9.7 &

25.9.1

8.1.9.7 - Review the prices every year to determine the

downward revision, if any due to reduction in taxes, duties,

levies etc.

25.9.1 - There shall be no escalation in the prices once the

prices are fixed and agreed by the Bank and the Bidder.

We request the bank to allow for downward as well as increase in price revision

on account of revision or introduction of Taxes, Duties (including Custom Duties),

Levies etc. levied by Honourable Government of India as these are statutary in

nature and bidder has no control over such changes.


856800 VSAT branches and 80 branches with VSAT as primary

mode of connectivity.

latency of the branch from data center.

Remarks: DHCP as a protocol will have limitation on functionality with latency

higher then 350ms.

Latency on VSAT is approximate 700 ms. We

understand that DHCP will not work on VSAT

connectivity.

857 Additional Proposed NPM solution should be in Gartnet leader Quardent. Please be guided by RFP.

858 Annexure M

ANNEXURE M – INTEGRITY PACT

10. Price Fall Clause The Bidder undertakes that it has not

supplied /is not supplying same or similar product/systems

or subsystems at a price lower than that offered in the

present Bid in respect of any other Ministry /Department of

the Government of India or PSU or Coal India Ltd and its

subsidiaries during the currency of the contract and if it is

found at any stage that same or similar product /Systems or

Subsystems was supplied by the Bidder to any other Ministry

/Department of the Government of India or a PSU or any

Public Sector Bank at a lower price during the currency of

the contract, then that very price will be applicable to the

present case and the difference in the cost would be

refunded by the Bidder to the Buyer, if the contract has

already been concluded.

We agree to execute the Integrity Pact. However, we request that the Fall Clause

is removed from the Integrity Pact. Please note that prices quoted are based on

several factors, including quantity, location of delivery, dollar rates, discounts

received from OEMs and other contractual risks. For all practical purposes, we

request deletion of the Fall Clause from the Integrity Pact.

We also wish to bring to your notice, that by way of the Central Vigilance

Commission (CVC) issued a Circular dated 13.01.2017, formulating standard

operating procedure for adoption of Integrity Pact and the same does not include

Fall Clause as an essential ingredient of the Pact


859

Bandwidth

Service

Provider

Bandwidth Service ProviderNetwork availbility for branch / DC / DR / NDR should be considered for uptime

of services rather individual link uptime.

Network availability for branch / DC / DR / NDR

should be considered for uptime of services.

860 New Exchange Rate Variance

We request the bank to incorporate an exchange rate variation clause on account

of USD - INR fluctutation for additional orders after the initial PO. This variation

can be +/- 2% on the rate applicable on the day of final Reverse Auction.


861 General QueryInternet links used at branch would be used for browsing or only for DC

communication. Please confirm

At present bank does not have Internet link in

branches.

862 28 Liquidated damages

We request that where Liquidated Damages are levied, the same shall be Bank’s

sole remedy against Bidder, since Liquidated Damages is a pre-estimate of the

actual loss or damage suffered. Please confirm acceptance of the same.


863 NPM- AdditionalWould request Bank to include the following statement" The NPM solution

proposed should be in the leader's quadrant of Gartner for NPDM"Please be guided by RFP.

864Recommendations on CPEs for SD WAN Solution - CPEs

Should be Minimum of 4 core Chipset

CPEs should be capable of having Firewall, Loadbalancing as a Service in near

future. Thus request bank to consider these points which will make the CPEs

future ready and Bank doesn’t have to replace the same when they go for such

services in future.


865Recommendations on CPEs for SD WAN Solution - CPEs

Should have minimum of 8 GB RAM

CPEs should be capable of having Firewall, Loadbalancing as a Service in near

future. Thus request bank to consider these points which will make the CPEs

future ready and Bank doesn’t have to replace the same when they go for such

services in future.


866 Request to add

To ensure proposed routers (type-1 to type-4) are meeting minimum security

criteria and compliance we recommend to ask " Proposed router platform or its

operating system should be NDPP/Common criteria certified"


867 Request to addTo ensure IPv6 capability (type-1 to type-4 routers) we recommend to ask "

Proposed router platform should be part of IPv6 ready logo program"Please be guided by RFP.

868

Network

Switches -

Type 1 to

Type 6 (New

recommendat

ion)

Switches Should have static routing, intervlan routingWe recommend bank to consider these points for the switches to be future ready

as the project is for next 5 years and SDN being the core of future innovations.Please be guided by RFP.

869

Network

Switches -

Type 1 to

Type 6 (New

recommendat

ion)

Switches Should support automation tools like ansible,

scripting support, and SDN support like Openflow.

We recommend bank to consider these points for the switches to be future ready


870

Network

Switches -

Type 1 to

Type 6 (New

recommendat

ion)

Switches Should support front to rear airflowWe recommend bank to consider these points for the switches to be future ready


871

Network

Switches -

Type 1 to

Type 6 (New

recommendat

ion)

Switches Should support RPSWe recommend bank to consider these points for the switches to be future ready


872 ValidityRequest for a validity of the equipment for one year for UBI, Corporation and

Andhra BankPlease be guided by RFP.

873 New the Proposed Network Performance tool should be in Gartner Quadrant Please be guided by RFP.

874 17.8.4.1 Modification of Clause Modification of Clause

In case of bidders registered with NSIC/MSME, who

are eligible for waiver of EMD, they need to provide

valid NSIC/MSME Certificate clearly mentioning that

they are registered with NSIC under single point

registration scheme. In addition bidders also have to

submit Annexure 1 duly after obtaining signature

from authorised chartered accountant. (Annexure 1

enclosed with this corrigendum)

Certificate for EMD Waiver for MSME/NSIC Firms

(in Letter head of Chartered Accountant)

Date:

TO WHOM SOEVER IT MAY CONCERN

This is to certify that M/s. _________________________________, having registered office at

__________________________________has made an original investment of Rs.__________/- in

_________________, as per Audited Balance Sheet as on 31.03.2019. Further we certify that the

Company is classified under SME as per MSME Act 2006.

We have checked the books of the accounts of the company and certify that the above information is

true and correct.

Chartered Accountant Firm Name

Signature

Name

Reg.No

VID No.

Firm Seal

responses to queries raised by prospective bidders on rfp for …€¦ · presently, bank has 3800+...

Documents