Respect&CivilityVideoQuizAnswerKey

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Quizandanswerkeybasedonvideocontent:1. Civilitycanbedescribedasconsideration,goodness,courtesy,politenessandgood

manners.A. TrueB. False

Answer:A.True.

2. Ifyourintentionwasnottohurtsomeoneoryouwerejusttryingtobefunny,it’snotincivility.

A. True

B. False

Answer:B.False.Theintentionsofthepersonidentifiedareirrelevant.Thenegativeimpactonthepersonbeingtreatedrudelyandtheharmfuleffectontheworkplacearehowuncivilbehaviorismeasured.

3. Gossipingaboutaco-workerisnotclassicincivilitybecauseitisanaccurateobservation

basedonfact.A. True

B. False

Answer:B.False.Insultingaco-worker’sabilitiesand/orbelittlingapersonareconsidereduncivilbehaviorthatcanleadtoaharassmentcomplaint.

4. Rudeanddisrespectfulbehaviorcanhaveanegativeimpactonthecompany’sbottomline

andcan:A. Increasecomplaints

B. Reducemorale

C. Increaseemployeeturn-over

D. Alloftheabove

Answer:D.Alloftheabove.Modelingandpromotingcivilbehaviorsisbeneficialtoanyworkplacecultureandoverallproductivity.

Respect&CivilityVideoQuizAnswerKey

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5. Everyoneintheworkplacehasarighttoworkinanenvironmentfreefrom:harassment,

discrimination,bullyingandviolence.

A. TrueB. False

Answer:True.Whileemployershavealegalobligationtoensurethattheworkplaceisfreeofharassment,discrimination,bullyingandviolence,eachemployeehasasimilarobligationtocontributetoaworkplacecharacterizedbyrespect.