resort guide - canyon ranch · 2019. 4. 19. · suggest that you leave your valuables at home....

R E S O R T G U I D E

2 | RESORT GUIDE RESORT GUIDE | 3

I T ’ S O U R P L E A S U R E T O W E L C O M E Y O U T O C A N Y O N R A N C H ® W E L L N E S S R E S O R T AT K A P L A N K A Y AIn the nearly 40 years since our first wellness resort opened its doors, Canyon Ranch has set the standard for healthy living vacations. With the opening of our first resort outside the United States, on the beautiful southern Aegean coast of Turkey, we remain confident that a stay with us offers a range of opportunity for discovery, renewal and pleasure that is unique in all the world.

Whether you intend to begin a fitness routine, lose a few pounds, manage stress, address a health issue or just have fun, you can do it here. Surrounded by grounded luxury, natural beauty and the care of our expert team members, our guests are able to feel the full power of healthy living. Hike all day with an expert guide or look inward with the help of life management experts. Consult with world-class physicians and medical professionals. Work out hard or relax completely with fantastic spa services – every choice is a healthy one here.

W E ’ R E H E R E F O R Y O UTo help you get the most out of your time with us, our knowledgeable Program Advisors can help you plan your perfect stay. If you wish to explore your potential for optimal health, we urge you to talk with them about our remarkable medical services: Canyon Ranch Medi-cine offers a depth of knowledge and level of personal attention you simply will not find anywhere else.

And if you need to heal – physically or emotionally – you will find an environment where you can restore balance in your life. Week after week, month after month, year after year, we hear from guests who have experienced profound healing and discovered new sources of joy while at a Canyon Ranch wellness resort.

This is a chance to explore your potential, learn about yourself and begin lifestyle changes that lead to a healthier, more fulfilling life.


C H E C K O U T C A N Y O N R A N C H . C O M You’ll find plenty of useful information on our web-site. If you have a question, call us or send an email and we’ll get back to you within 24 hours.

At canyonranch.com you can view or download the resort’s Guides to Services, as well as current and advance copies of This Week at Canyon Ranch – our schedule of classes, presentations and activities.

This Week at Canyon Ranch is published two weeks in advance, so when the time for your arrival draws near, you’ll be able to see what will be happening on the days that you’re here.

D E S I G N I N G Y O U R P E R F E C T S T A YBegin your unforgettable Canyon Ranch experience by talking with an expert Program Advisor.

Whether you are a newcomer or a frequent guest, it helps to have a personal assistant to guide you through the many choices at Canyon Ranch. We are constantly updating our class offerings and menu of services, and often there are new facilities to discover and amenities to enjoy. Happily, our Program Advising team is always at your service.

Tell us what you want most from your stay. Are you longing to rest, refresh and enjoy superb spa services? Would you like to lose weight? Perhaps you would like to change your workout, challenge your limits or try something new. A Program Advisor will recommend the services and experiences with the greatest potential for helping you fulfill your intentions.

A T E A M O F P R O F E S S I O N A L SThroughout your stay, our highly qualified Canyon Ranch team is dedicated to your comfort and enjoyment. • Expert physicians, nurses and integrative health care practitioners with specialties such as personalized preventive medicine, physiotherapy, weight loss and holistic approaches to pain management. • Licensed medical providers with advanced degrees and a wide range of specialties and experience. • Nutritionists are all registered dietitians with extensive nutrition counseling experience and advanced degrees. • Exercise physiologists, including fitness specialists with advanced degrees and specialized education, certified athletic trainers and fitness instructors with a vast array of sports-specific training. • Outdoor sports guides for water activities, hiking and biking in and around the Kaplankaya area. They can accompany you on adventures you’ll never forget. • Massage therapists with a refined and sensitive touch, who bring years of experience and caring to their practice. • Aestheticians and salon specialists who’ll help you look as good as Canyon Ranch makes you feel.


G E T T I N G R E A D YCHECK YOUR RESERVATION CONFIRMATION If you have any questions, please call Reservations at +90 252 511 00 51. Hours: 8 am to 5.30 pm weekdays and Saturdays. Closed on Sundays. (UTC+3)

TRAVELING TO KAPLANKAYA The closest airport to Kaplankaya is the Milas-Bodrum International Airport, which provides direct flights to and from Istanbul and other cities in Turkey, as well as many European cities including Amsterdam, Baku, Berlin, Brus-sels, Frankfurt, London, Munich, Paris, St. Petersburg and Zurich. Availability changes with season.

From the airport, your transportation options include a 10-minute helicopter ride, motor yacht cruise (15-minute drive to Güllük, 30-minute cruise), or car service – a sce-nic 45-minute drive. Please call ahead to our Concierge at +90 252 511 00 33 to arrange your transportation.

ARRIVE EARLY TO MAKE THE MOST OF YOUR STAY You may arrive as early as 8 am. Please keep in mind that your room may not be ready until 3 pm, so if you plan to arrive earlier, we suggest that you pack sports clothes, swimwear and appropriate shoes in your carry-on bag. You may use the locker room to change and get an early start on the day’s activities. It’s also the perfect time to meet with a Program Advisor. For our full-board guests, lunch is included with early arrival.

A M E N I T I E SOur goal is to anticipate and provide for every essential need during your stay. For questions or special requests, call our Concierge at +90 252 511 00 33 or Ext. 8350. WE PROVIDE: In your room • Canyon Ranch Bath & Body products (Gentle Shampoo, Nourishing Conditioner, Revitalizing Body Wash, Soothing Moisturizer, Body Soap Bar and Face Soap Bar), shower caps and dental kit • Complimentary Wi-Fi • Bluetooth® clock radio with USB charging and ambient light • Hair dryer • HDTV • In-room coffeemaker and tea service • Refillable water bottle • In-room safe • Iron and ironing board upon request • Mini-refrigerator stocked with bottled water • Terry cloth robes • Umbrellas • Bag for wash and fold, dry cleaning and pressing servicesIn the locker rooms • Canyon Ranch Bath & Body products and other sundries for both wet and dry vanity areas • Rubber sandals • Terry cloth robesFrom Concierge • Relaxation lounge with books • Business services

P R E - A R R I VA L C H E C K L I S T • Review the Guide to Services (available at CanyonRanch.com) • View This Week at Canyon Ranch online to help you plan your activities. • Schedule an appointment with a Program Advisor early in your stay.

• Contact our Concierge for assistance with your transportation, dinner reservations and excursions. Call +90 252 511 00 33, or Ext. 8350.


PA C K I N G F O R Y O U R S T A YKaplankaya enjoys a mild Mediterranean climate. The average high temperature in winter is 15 degrees Cel-sius (59 Fahrenheit), and in summer 34 degrees Celsius (93 Fahrenheit), with very sunny spells. Summers are hot and humid – perfect beach weather – and winters are mild and mostly sunny.

Because of our active and informal environment, we suggest that you leave your valuables at home. Canyon Ranch does not provide safe deposit for items valued over 100€.

When you check in, you’ll receive a tote bag to use and take home with you. You’ll also receive a copy of This Week at Canyon Ranch – a schedule of activities. We suggest you don’t forget your swimsuit, hiking boots, comfortable workout wear, outdoor and casual clothes, practical footwear, a hat and sunglasses.

We also recommend you consult with a Program Advisor regarding what else you might need during your vaca-tion. Don’t worry if you forget something – our Canyon Ranch Essentials boutique and other resort shops are just steps away.

R E T A I L S H O P SThree resort shops offer a variety of merchandise. Hours vary by season. • Padma (Level III) – Women’s and men’s casual wear, jewelry and décor • Padmini (adjacent to sports pool) – Swimwear, jewelry and seasonal essentials • Artisan (Level II) – Turkish home décor & art


AT Y O U R S E R V I C ECONCIERGE & LIVING ROOM The Living Room is located two levels down from the Reception Lobby. It is a casual area where you will find the resort’s Concierge. Complimentary high-speed internet access is available throughout this space. The Concierge can arrange an orientation tour of the proper-ty for you, and assist with planning excursions such as guided trips to Bodrum and archeological sites, scuba diving, personal watercraft, boat tours and char-ters. The Concierge is also ready to assist in booking guest transportation, printing boarding passes, and sending mail.

R E S O R T G U I D E L I N E S We have a few requests to help everyone enjoy a safe and pleasant vacation. • We encourage guests to take an orientation tour of the property. Please stop by the Guest Relations desk to schedule your tour. • Muscle shirts, bathing suits and bathrobes are not permitted in the Sage + Sea restaurant; shoes and shirts must be worn at all times. • Smoking cigarettes and e-cigarettes is permitted only in designated outdoor, nonpublic areas. Smoking cigars or pipes is prohibited. No tobacco products are available for purchase. If you smoke in your room, you will be assessed a cleaning and deodorizing charge. • Canyon Ranch Wellness Resort at Kaplankaya is committed to providing family-friendly travel options, and we are happy to welcome you and your children. Kids ages 6 and under stay for free when sharing their parents’ room. Additional age restrictions may apply to specific services and activities (see Teen Services and Activities for Kids for more information.) Ask your Reservations Specialist or Program Advisor for details.


• If you plan to bring your dog, you must make arrangements in advance by calling Reservations. Canyon Ranch does not permit dogs weighing more than 5 kilograms (11 pounds), except for service animals. • For your safety and as a courtesy to other guests, please do not enter classes more than five minutes late. • Please avoid wearing perfume or cologne in public areas of the resort and during outdoor activities. • You must cancel at least four hours before any appointment to avoid being charged in full. Please stop by the Spa desk to cancel, or call Ext. 8710. • Sometimes services and activities must be canceled due to inclement weather; please call Program Advising to check that your service is still scheduled during these times.

Mobile Device Etiquette at Canyon Ranch As a courtesy to all guests, talking on mobile phones is permitted only in your private room, on your patio, and in designated areas. Please keep all mobile devices on “silent” and be mindful of others when using them.

C A N Y O N R A N C H C U I S I N ESavor delicious meals focused on seasonal, fresh ingre-dients and local catches from the sea. Our dedicated culinary team and nutritionists work together to expertly prepare dishes with exceptional flavor and a healthy nutritional profile.

OUR FOOD PHILOSOPHY Mediterranean-inspired fresh, sustainable cuisine inter-woven with Turkish ingredients and international flavors is the overarching theme of our two restaurants. When-ever possible, we serve seasonal and locally grown or-ganic produce, humanely raised hormone- and antibiot-ic-free meats and sustainably caught or raised seafood.

We constantly monitor the latest research on whole-some ingredients and healthy eating, and do our best to ensure that there are no additives, gums, artificial colors or flavors, preservatives, or highly processed sweeten-ers or fats in the wonderful meals you enjoy here.

At Canyon Ranch, you’ll learn how to live a healthier life every day through better nutrition, without giving up any of the joy of food. You’ll enjoy a healthy balance of veg-etables and fruits, legumes, whole grains, lean proteins, nuts and healthy oils at every meal. And on our menu, you’ll find complete nutritional information for every dish.


S PA , S A L O N & F I T N E S S C E N T E RSPA The extensive Spa facilities include tranquil treatment spaces and hamam chambers for men, women and cou-ples. Also, indoor and outdoor aquatic exercise pools, saunas, steam rooms, hydrotherapy pools, exotic show-ers, salt grotto, and heated lounge area.

SALON Expert stylists and the stunning Aegean Sea view make any visit to our Salon a memorable experience. You’ll find an array of beauty services including sophisticated hairstyling, manicures and pedicures, as well as makeup consultations, lessons and makeovers. Spa and beauty products are available for purchase.

FITNESS CENTER The Fitness Center provides advanced equipment and on-site exercise physiologists and physiotherapists who can address any wellness issue. Facilities include Tech-nogym® cardio and weight machines and group and private studios for cycling, yoga, Pilates, basketball and more. Supervised Hours: 8 am – 5.30 pm

LOCATION The Spa, Salon and Fitness Center are on Level 2 of the main resort complex. Access is via the elevator or the stairs located on Level 1, adjacent to the Sage + Sea restaurant.

HOURS Spa Facilities: 8.30 am – 8 pm Spa Treatments: 9 am – 8 pm Salon: 9 am – 5.30 pm

SCHEDULING AN APPOINTMENT To schedule an appointment, please consult with a Program Advisor. Call Ext. 8700 from your room phone, or + 90 252 511 00 47 from outside the resort.

PRICES & GRATUITY All prices are quoted in Turkish lira and are inclusive of VAT. Prices are subject to change without prior notice. Gratuities are at your own discretion.

CANCELLATION POLICY If you would like to change or cancel your appointment time, please notify the Spa at least four hours prior to the scheduled service. Failure to do so will incur the full charge of treatment. For packages or groups of four or more, cancellations must be made at least 72 hours in advance or the full cost of treatments will apply.

• Please arrive 60 minutes prior to your appointment in order to change, relax, enjoy the exclusive Aquavana® facilities, and prepare your mind and body for a spa experience.

• Be advised that late arrivals will result in a reduction of treatment time. The full charge will be applied; however, as a courtesy to the next guest, your appointment will end as originally scheduled.

• Arrive at the Spa wearing the robe and slippers provided in your room. Please leave valuables in your room safe.

• Separate men’s and women’s locker rooms are also available, featuring large private showers, spacious wet and dry vanity grooming areas, toilets, private changing rooms and spa attendants on hand. The Spa will provide towels, shower caps and other amenities for use during your visit.

• Our Spa environment is one of relaxation and tranquility. Please respect all guests’ right to privacy and serenity. In view of this, the Spa prohibits smoking and the use of mobile devices.

H O W T O S PA


D I N I N G V E N U E S & H O U R S (Changes seasonally)

SAGE + SEA Breakfast: 7 am – 11 am Lunch: Closed Dinner: 6.30 – 9.30 pm

Serving Mediterranean cuisine with international influ-ences. Located in the hotel and offering full-service dining for breakfast and dinner daily, Sage + Sea fea-tures an open-hearth oven for baking pizza and roast-ing vegetables, meats and fish; open-air seating with a view; a buffet area offering hot and cold breakfast items, salad or mezze, depending on the time of day; live-ac-tion cook station; Chef’s Table for individuals or groups; and a private dining room for 12 people. Reservations accepted. Dress code: resort casual.

WILD THYME Breakfast: Closed Lunch: Noon – 3 pm Dinner: Closed

Overlooking the resort lounge pool, and with panoramic views of the Aegean Sea, Wild Thyme serves fast casual food including salads, sandwiches and grilled items. A walk-up/take-out window is available for placing orders for beach and pool delivery. Wild Thyme features Ae-gean cuisine with a daily selection of freshly caught fish and traditional Turkish soups. Reservations not accept-ed. dress code: resort and beach casual.

DEMONSTRATION DINING ROOM Available for private events. Dress code: resort casual.

POOLSIDE & BEACHES Food & Beverage Service: 9 am – 6 pm Bento box lunch & beverage service available.

IN-ROOM FOOD & BEVERAGE SERVICE Available 24 hours Breakfast: 6.30 – 11 am Lunch: Noon – 2.30 pm Dinner: 7 – 9.30 pm

• In room/villa dining is available on à la carte prices basis and with delivery fee which is 10€ for each order. • Limited menu available from 11 pm – 6 am


B E A C H E S & P O O L S ( S E A S O N A L )KENAR KOY | SPORTS BEACH hours: 9 am – 6 pm

Opening in 2017, this will be the staging area for all non-motorized water sports.

TAŞLIK KOYU | MAIN BEACH hours: 9 am – 6 pm

Located below the lounge pool, open to all hotel and villa guests ages 14 and older; featuring sunbeds and comfortable seating under shade trees.

Complimentary sea kayaking, snorkeling, sailing, wind-surfing and stand-up paddleboarding. Guests must be 18 or older to sign out equipment. Check This Week at Canyon Ranch for scheduled demonstrations.

KÜÇÜK KUMSAL | FAMILY BEACH hours: 9 am – 6 pm Open to hotel and villa guests of all ages.Available at all beaches/pools: • Towel service • First aid station • Water service • Food and beverage service • Sunbeds and umbrellas


T E E N S E R V I C E S & A C T I V I T I E S ( A G E S 1 4 – 1 7 )Teens (14-18 years old) must be accompanied by an adult to all ‘teen’ and ‘closed door services’ like Health & Healing services and Spa & Beauty treatments such as massages and facials. Prior to book any teen services the parent or guardian must sign a consent form and book all the services for guests under 18.

Children must be 14 to attend classes or use the Fitness facilities and services, including hiking, biking, walks. Fitness and outdoor sports are available, based on your fitness level, size and abilities. Ask your Program Advisor for more information, and consult This Week at Canyon Ranch.

Access to Aquavana® hydrothermal area (including Salt Grotto, Finnish Sauna, Igloo, Crystal Steam Room, HydroSpa, Experiential Showers and Feet Therapy Basins for male and female guests) is prohibited for the guests ages under 18, even when supervised by an adult.

Health packages and any Health & Healing services are available only for the guests ages 18 and over.

We recommend that guests ages 14 – 17, along with the parent or guardian, meet with a Canyon Ranch Program Advisor at the beginning of each stay for guidance and suggestions to customize your experience.

Guidelines for Teen Services • Lightweight, loose clothing must be worn for teen services (or swimwear for water activities). • The parent or guardian must be present for all closed-door services. • All teen services must be booked by the parent or guardian.

A C T I V I T I E S F O R K I D S ( A G E S 1 3 A N D U N D E R )KIDS CLUB (SEASONAL) No children under the age of 14 are allowed to attend classes or use the facilities including the Fitness Center, Spa Complex and Swimming Pools. They are not allowed to get Spa & Beauty treatments, Health & Wellness services, or activities including hiking, biking, and walks. However, they can enjoy the facilities and services at Kids Club during the summer season.

Kids Club is a fully supervised, safe outdoor play area where children can explore and have fun. All of the activities reflect healthy Canyon Ranch® values, including nutritious meals and snacks.

Closing for the season October 15.

TK-16083 2/17

+90 252 511 00 30 | [email protected]/kaplankaya

Bozbük Mahallesi Merkez Sokak No. 198Milas, Muğla, 48200 Turkey

resort guide - canyon ranch · 2019. 4. 19. · suggest that you leave your valuables at home....

Documents