Agenda

• Concept of Resilience

• Resilience in Leadership

• Top 10 Ways to Improve Your Resilience

• Handout

CEO of Booz Allen Hamilton

“Things turn out the best for those who make the best of the way things turn out…”

Resilience• Ability to bounce back • Adapt and re-make• Reserve capacity• Undergo change and still retain its basic function• Ability to bounce forward in the face of an uncertain future• Latin "resilire", meaning, "to leap back'‘• Face, overcome, and even be strengthened by experiences of

adversity• The capacity of an individual, community or system to adapt in

order to sustain an acceptable level of function, structure, and identity.

Context• We’re living in reality• We’re living in times of extraordinary change• Things don’t always go as planned• We all have our own perspective• We must reflect, adapt, evolve, thrive – enjoy

and ‘make the best of it’

Resilience In Leadership?• Getting individuals to do what’s best for the

group because each person wants to• Doesn’t always work the first time• Insanity: doing the same thing over and over

and expecting different results• Change management (specifically resistance)• Emotional intelligence• Dedication/commitment/vision to try again• Not eliminate risks, but how we deal with

them• Deal with ambiguity, uncertainty

Game

Mindful Process

1. You observe how you tend to react

2. You decide that this is not how you want to behave

3. You make the effort to change what you do in order to get to the desired result

Traits of Those Who Traits of Those Who Survive TroubleSurvive Trouble

InsightInsightIndependenceIndependenceRelationshipsRelationships

InitiativeInitiativeCreativityCreativity

HumorHumorMoralityMorality

Features of a Resilient Organization

• Promote diversity• Modularize• Redundancy• Check assumptions • Embrace natural ecological cycles (sensitive to their environment)• Tight feedbacks to detect thresholds (transparency)• Promote trust, develop social networks, leadership in concert for

adaptability (strong sense of identity)• Emphasis on learning, experimentation, local rules and embracing

change (tolerant)• Foresight – think through consequences and un-intended

consequences – unpredictable is different from unforeseeable• Scenario planning

Let’s Discuss

• What is your adversity right now?• What are your concerns?• How did you react in the past?• How have you bounced back

in the past?• Nature or nurture?

Top 10 Ways to Improve Your Resilience10. Take decisive actions. 9. Set personal goals. Establish prioritization processes. Keep

routines during difficult times. 8. Maintain sustainable hope and optimism. 7. Use humor as a coping skill. 6. Accept and embrace change. Be mindful of it. 5. Provide assistance to others. 4. Find your resilient people. 3. Maintain your health (body, heart, mind and spirit). 2. Maintain perspective and see failure as a lesson. Avoid seeing

difficult times as insurmountable. Difficult times pass as do successful times.

1. Accept yourself and others, maintain a positive self-talk. Re-write your negative scripts

• sisyphus

No Drama Obama

Sustainable Perspective

To laugh often and much; to win the respect of intelligent people and the affection of children; to earn the appreciation of honest critics and endure the betrayal of false friends; to appreciate beauty, to find the best on others; to leave the world a bit better, whether by a healthy child, a garden patch or a redeemed social condition; To know even one life has breathed easier because you have lived. This is to have succeeded. Ralph Waldo Emerson