reser 2017
TRANSCRIPT
RESER 201727Th Annual RESER Conference
Bilbao, September 7-9, 2017
27th Conference
BILBAO
MIK – Mondragon Innovation & Knowledge
Research center belonging to Mondragon Corporation to develop
advanced knowledge in the field of management.
We give a transversal answer to the needs of all cooperatives.
We are the research and transfer center of the Faculty of Business
Administration – University of Mondragon
Global sourcing
Forward sourcing
Horizonta
integration of
providers
Strategic partners
Competitive and
Technological
Intelligence
Internacionalization
Benchmarking
Identify client’s
needs
Integral solutions
High-performance
teams
Co-creation
Forward sourcing
High-performance
teams
Colaboration
Horiontal
integration of
clients
Providers- S&T
Agents
Public
Administration
Back Office Front Office Clients
Horizontal Integration
Accumulated knowledge
from practice
Horizontal Integration
Access to external
knowledge
We have develop a very promising research
area in services, specially in advanced services
or kibs
What’s ahead in Service research?
Tracks & Topics
SERVICE ECOSYSTEMS21 3
• Product Service Systems (PSS)
• Service networks
• Knowledge infrastructure for
services
• Sustainability & Financial
SERVITIZATION
• Servitization in manufacturing
context
• Service digitalization
• New digital capabilities
• ICT based experiences
CITY SERVICES
• Smart cities
• Public service policy
• Service drivers
• KIBS in cities
• Citizens well-being
What’s ahead in Service research?
Tracks & Topics
54 6 VALUE CREATIONSERVICE INNOVATION
• New business models
• Value proposition development
• Monetization strategies
• Entrepreneurship &
intrapreneurship
• Co-creation
• Customer experience
• User experience
• Open innovation
• User driven innovation
INTERNATIONAL PERSPECTIVES
• Geography of services
• Services in emerging countries
• Human Resources
• Internationalization strategies
Organising team
David Sánchez BoteResearch and Knowledge
Transfer Manager & ProfessorMIK-MONDRAGON UNIVERSITY
- Faculty of [email protected]
@dsanchezbote
Estibaliz Hernandez ElenoResearcher & Professor
MIK-MONDRAGON UNIVERSITY - Faculty of Business
[email protected]@estihe
Saioa Arando LasagabasterScientific Research Coordinator
& ProfessorMIK-MONDRAGON UNIVERSITY
- Faculty of [email protected]
@SaioaArando
TICs
Financial services
Advanced services
Art, creativity & design
EcoEnergy
Health technologies
Distribution & Retail
Ph
ase
IP
has
eII
Welcome to Bilbao!
See you soon!
Thanks!