Resellers Help Doc

1. How to white label my website? How to point CNAME for the domain or sub domain?

You can white label your website by Pointing CNAME to our domain. You can point CNAME

on your domain/subdomain with our domain "map.txtapi.com” by following these steps:

1. Sign in to your domain's account at your domain host. Who is my domain host?

2. Locate the page for updating your domain's DNS records.

The page might be called something like DNS Management, Name Server Management,

or Advanced Settings.

3. Locate the CNAME records for your domain. You may already have one or more records

resembling:

Name / Host / Alias Time to Live (TTL) Record Type Value / Answer / Destination

www 86400 CNAME yourdomain.com. or @

mail 86400 CNAME yourdomain.com. or @

4. Add a CNAME record with the correct values for your desired use case. Or modify an

existing CNAME record if the one you want to change is already there. To find out exactly

what values to enter, see CNAME record values.

5. Save your changes and wait until they take effect.

Please refer these links, these will help you more-

https://support.google.com/a/answer/47283?hl=en

https://in.godaddy.com/help/add-a-cname-record-19236

2. How to create and design website for selling SMS?

Create Website for Selling SMS

You can white label your domain/sub-domain and customize your website as per the

themes available.

You can learn how to white label your website from the link mentioned below:

How To Design

1. Go to the My website option available at the bottom section of side bar. (Refer

screenshot)

2. Add the domain name of your choice in the field.

3. Select a theme of your choice from the available options.

4. You can also add a logo of your website if you wish to.

3. How can I get Reseller account on TextBoat?

We have closed our direct reseller-ship. If you have more than 5 lac bulk SMS requirement

you can contact your account manager for converting your account to a Reseller account.

4. How to add clients under reseller panel?

Here are the steps to be followed to add new client:

1. Click on Clients

2. Select ADD to fill in the details of the client

3. After filling in all the details, click on ADD to add the client.

4. How can I disable my client's account?

Disable Your Client

If you wish to disable any client, kindly follow the steps written below:

1. Click on the Clients option in the options menu.

2. After getting a list of all your clients, find the client you wish to disable.

3. Click on the more option.

4. Disable your client by clicking on the option of disable.

5. How can I add Demo Balance to my clients?

Demo Balance

To set the demo balance for your clients work through the flow given below:

1. Go to reseller setting.

2. Choose Default settings.

3. Set the demo balance

6. How can I add pricing to my website?

ADD PRICE

You can follow the following steps:

1.Go to Reseller setting option.

2. Click on SMS Pricing in the menu bar.

3. Add your desired pricing in the fields.

7. Can my clients also pay me online? If yes, then how?

Yes, your client can also pay you online if you integrate your payment gateway in our

reseller panel.

1. Go to Reseller Settings.

2. Choose online payment details and fill in your details to enable online payment

8. How do you give support to our whitelabel clients?

In order to provide support to your white-label clients we use live chat.

If you need support via call, we can handle the clients on conference call under the name

of your organization.

9. How can I customize a mail and an SMS for signup?

Here is the guide to "How you can set a mail and SMS for sign up":

1. Go to re-seller settings.

2. Select Default settings.

3. Fill in the default SMS and email details

10. I have disabled a reseller under me. Does it disable all users under that reseller?

Yes, all the users will eventually be disabled if you disable their head reseller. It works in a

chain format.

Thus, if you disable a re-seller, it will disable all the clients as well as the re-seller under that

particular re-seller.

11. How can I put the bank details like TextBoat on my website?

Follow the steps to add Bank details to your website:

1. Go to re-seller settings.

2. Click on Bank details

3. Fill in all the details of the bank and Add Details. You can also add details of multiple

banks.

12. How can I convert my client's account into a reseller account?

In order to make any of your client a reseller follow these steps:

1. Select the Client's option from the sidebar.

2. Now click on more at the right-hand side of the screen.

3. Go through the settings option, here change the status from user to reseller and click on

change.

13. How does client search work?

Client Search

Client Search option lets the re-seller get the information about all his clients.

Following steps and screenshots will help you use Client Work:

• Find and click the option of Client Search which is available in the options menu. (Refer

screenshot)

• Among the list of various filter options in the right side of your screen, select the ones

appropriate for your need and then click on the search button.

• The results will be displayed according to your entries.

Virtual Number Features

1. What is a Virtual Number or longcode? What is Keyword and Inbox balance?

Virtual Number:

• Virtual Number is a 10 Digit Mobile Number (sometimes also called as Longcode

Number) to which your clients or members can send a text SMS starting with a

keyword.

• You will be able to receive the messages in your TEXTBOAT inbox, on your email and

also on your callback URL. You will be also able to set an auto reply SMS to all the

numbers from which you have received responses. Now if you want to send the reply

SMS after some calculation on the text received from your client, you will need to

integrate the SMS API in your software which will shoot your SMS after the calculation.

• For eg. in Kaun Banega Crorepati, you are supposed to send an SMS to 56565

with KBC<SPACE>A/B/C/D

Keyword:

• If someone sends an SMS starting with your keyword, you will be able to receive the

messages in your TEXTBOAT inbox, on your email or also on your callback

URL. So KBC is the keyword. You can choose any keyword for yourself.

• You can also set an automatic reply for the SMS you receive.

• A keyword of 6 or more than 6 character would be free of cost. Other than that the

pricing would be as follows:

• 5 Character: 1,000 Rupees

• 4 Character : 2,000 Rupees

• 3 Character : 3,000 Rupees

• 2 Character : 4,000 Rupees

• 1 Character : 5,000 Rupees

Inbox Balance:

• That is the number of SMS you can receive in your Inbox. You need to purchase the

inbox balance so as to receive the SMS your customer is sending to you.

2. I am not able to receive SMS when someone sends it on my keyword. Why is that so?

When someone sends an SMS on your keyword and you aren't receiving it, there can

be three main reasonsbehind this situation:

1. In case, your inbox balance is zero, you'll not receive messages through the keyword.

2. If your inbox balance is not zero and still you are not receiving the message, the reason

behind this is that the expiry date of your inbox has passed and you need to get it

extended by contacting our support team.

3. Other than the above reasons, one more reason is if the format of keyword is not correct,

you might not receive messages in this case.

3. What is the difference between Dedicated Long-Code and Shared Long-code

• Shared Long-Code is the common number for a group of people. For TEXTBOAT the

shared Long-Code is 9229224424. Using this number will be free of cost, you will be

charged only for the incoming SMS. Incoming SMS is differentiated by keyword, and

hence your keyword must be unique.

• Dedicated Long -Code will be 10 digit mobile number of your choice. There will be one

time set-up cost for the new mobile number. Keyword can be of your choice as the

incoming SMS are differentiated by the mobile number in this case.

4. Where I can add new keyword for longcode? What is it's maximum limit?

• To add a new keyword, follow the below mentioned steps:

1. Go to Virtual Number option.

2. Select the option of Keyword.

3. Click on the ADD button and enter the keyword of your choice.

4. Send it for approval and we'll let you know if this keyword is available.

• NOTE: The maximum character limit for a keyword is 20.

5. How to send custom SMS using Longcode?

• You can send a personalised SMS to all the numbers who send an SMS to your

Longcode number.

1. You need to put in a callback URL in our webhook on which we will push the data of

the SMS received from the client.

2. You can fetch the data and store it from that URL and integrate an API to customize

your SMS according to the SMS received.

6. Is it possible to export report for a particular keyword?

Yes! you can export the reports of a particular keyword from the panel by following the steps

written below:

1. Click on the option of Virtual Number.

2. In the inbox tab, fill the details in the fields available. (Select the desired keyword, long

code and datefor which you want the reports.)

3. Click on the option of Export them and the report will be sent to your e-mail ID.

Thanks and Regards