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Reseller introduction to the SV9100

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Reseller introduction to the SV9100

© NEC Enterprise Solutions 2014 Page 2

▐ SV9100 System Hardware Capacity and Licences Migration Features PC Pro

▐ Handsets and Devices Desk Terminals Mobility

▐ Applications Positioning MyCalls Emended applications and Applets

▐ Pricing and Summary

Contents

SV9100 System

The SV9100 System

© NEC Enterprise Solutions 2014 Page 4

TDM Trunks and Extensions

10 30 100 500 1000

Bundled, Simplified Communication TDM/VM/VOIP

Basic Business Productivity

UM/Mobility

Unified Communications

Desktop, Presence

Proprietary Networking

Redundancy

Basic ACD Call Management

Operator

SV9100 System: Building on Success of SV8100

19” Chassis

SV8100 9.5” Chassis

SL1100 SL1100

(3 cabinets)

SV9100

© NEC Enterprise Solutions 2014 Page 5

IP Trunks and Extensions

10 30 100 500 1000

Bundled, Simplified Communication TDM/VM/VOIP

Basic Business Productivity

UM/Mobility

Unified Communications

Desktop, Presence

Proprietary Networking

Redundancy

Basic ACD Call Management

Operator

SV9100 System: Building on Success of SV8100

SV8100 9.5” or 19” Chassis

SL1100 (16 resources)

SV9100

© NEC Enterprise Solutions 2014 Page 6

This image cannot currently be displayed.

We have listened… System capacity increase Increased call handling capability (BHCA)

Multiple SIP Carrier support / Simplified SIP carrier support

Improved Video media support

Stronger IP capability / More IP resources

Migration of existing customers supported

Easier installation and maintenance

Improved user interface

SV9100 System: Building on Success

The SV9100 Hardware

© NEC Enterprise Solutions 2014 Page 8

SV9100 System: CPU

▐ New CPU Improve processor speed Increased memory capacity (PZ-ME50 is not required any more) Built-In VM interface and Modem (PZ-VM21 is not required any more) Use the SD-Card as storage media for Main Software and VRS/VM (InMail CF Card is not required any more - feature availability is controlled by licenses) 2 types of SD-Card (SD-A1: 1GB, approx 12H, SD-B1: 4GB, approx 115H) New VoIP Card (IPLE) can be mounted onto new CPU

CPU (inc. Main Software)

PZ-VM21

PZ-ME50

New CPU (exc. Main Software)

SD-Cards (SD-A1) Main Software & VRS/VM Storage (1GB)

AKS xxx CF Card

SD

SV8100 SV9100

Main Software

SD SD-Cards (SD-B1) Main Software & VRS/VM Storage (4GB)

© NEC Enterprise Solutions 2014 Page 9

SV9100 System: CPU

SV8100 (CD-CP00-xx) SV9100 (GCD-CP10)

Device MPC8248 266MHz QorIQ P1015 533MHz

MIPS 505.4DMIPS 1332.5DMIPS

ECM/Global Data Bus

Non (System BUS)

0.5GB/s

RD1,RD2,WR 3 access parallel movement

14.2GB/s

System BUS 66MHz 64bits 0.5GB/s 266MHz 128bits 5.7GB/s

Cache Memory 16K I/D L1:32K I/D L2:256K

Main Memory SDRAM 66MHz 32bits Data Rate 0.26GB/s

DDR3 SDRAM 333MHz 32bits Data Rate 2.7GB/s

▐ Comparison with the current model

New CPU

5 times more POWERFUL than

the SV8100!

© NEC Enterprise Solutions 2014 Page 11

New Media GW (IPLE)

New CPU

SV9100 System: Media GW (VoIP)

Item Code Item Name Description

BE

BE110791 BE110795 PZ-32IPLB 32ch VoIP GW Card

BE110792 BE110796 PZ-64IPLB 64ch VoIP GW Card

BE110793 BE110797 PZ-128IPLB 128ch VoIP GW Card

Item Code Item Name (New) Description

BE

TBD GPZ-IPLE Media GW Card (Max 256ch) Initially include : -4 IP Trunk & 4 Std SIP Terminal

▐ New designed Media GW Card Mounted on new CPU (same concept as current SV8100 VoIP Card) Only one type of card is released, and available number of channels is

defined by licenses (Max: 256ch per card) Provides Video capability (Video Streaming Termination, Simple MCU)

Current SV8100

SV9100

4 X IP TRUNK LICENSES INCLUDED !

4 X 3RD PARTY / STD SIP EXTENSION LICENSES

INCLUDED !

© NEC Enterprise Solutions 2014 Page 12

SV9100 System: Media GW (VoIP) ▐ Comparison with the current model

VoIP Card

SV8100 (PZ-xxIPLB) SV9100 (GPZ-IPLE)

DSP OCT1010 OCT2224M

Number of DSP core

6 each core operates at 1.2GHz

24 each core operates at 1.0GHz

Memory & Data Rate

Mobile DDR SDRAM 166MHz 64bits 1.33MB/s

DDR3 SDRAM 900MHz 32bits 3.6GB/s

Storage area of program

Flash Memory (On board)

SD Card on CPU card (download)

Voice channels 128ch 256ch

Video support Not supported Supported

© NEC Enterprise Solutions 2014 Page 13

1 Gig SD Card 12 hr. InMail

4 Gig SD Card 115 hr. InMail

SSV9100 System: InMail

• 16 Voice Channels • 12/115 Hours • 960 Total Mailboxes

• 896 Station Mailboxes • 32 Routing Boxes • 32 Group Boxes

▐ SV9100 CPU: InMail is embedded

The SV9100 Capacity & Licenses

© NEC Enterprise Solutions 2014 Page 15

NetLink (IP Connection)

▐ System Capacity Increased Expandable to 1,360 total ports

Easy to configure system capacity by adding Licenses, Chassis & Blades

Items SV8100 SV9100

Max Ports 712 1,360

Max Trunks (Total) 200 400

Analog 200 400

ISDN 200 400

IP 200 400

Max Extensions (Total) 512 896

Digital 512 896

Analog 512 896

IP 512 896

Virtual 256 512

Items SV8100 SV9100

InMail Hours 30 12/115

Remote Node (NetLink) 15 49

VoIP Channels 32/64/128 256

ARS Tables 800 2000

DDI Tables 2000 4000

Speed Dial 2000 10,000

Phone Book 30,000 110,000

Access Maps 200 400

MyCalls Desktop Lite 512 512

Conference 32x2 64 32x3 = 96

SV9100 System: Capacity License Based Capacities

© NEC Enterprise Solutions 2014 Page 16

512 712

SV9100 System: Capacity License Based (TDM)

64 128 256 512 712 1,360

CD-CP00-EU

PZ-ME50-EU LK-SYS-256 PORT-LIC (TDM only)

LK-SYS-UNLIMT PORT-LIC (TDM only)

Port

64 128 256 512 712 1,360

New CPU

Port

Price

Port Capacity License

Price

1 port Step

SV8100 – Incremental Pricing

SV9100 – Linear Pricing

© NEC Enterprise Solutions 2014 Page 17

SV9100 System: IPLE License Changes

CD-CP00-EU 32 IPLB card

Port

New CPU

Port

Price

Price

SV8100 – Incremental Pricing

SV9100 – Incremental Pricing

IPLE card (1~256 resources)

PZ-ME50-EU

64 128

64 IPLB card

128 IPLB card

256

IPLE Channel License (included with each IP device)

32

© NEC Enterprise Solutions 2014 Page 18

SV9100 System: InMail License Changes

50 512 1,360

CD-CP00-EU PZ-VM21 + CF card

Port

Price InMail User License

SV8100 - Incremental Pricing

50 896 1,360

New CPU + 1GB SD

Port

Price

Optional 4GB

InMail User License

SV9100 – Linear Pricing

100 200 400 Price Bundles @

The SV9100 Migration

© NEC Enterprise Solutions 2014 Page 20

SV9100 System: Migration - Hardware

1. Replace SV8100 CPU with NEW SV9100 CPU 2. Purchase and Install NEW HW Migration License

• Existing SV8100 Optional Cards all compatible • Install NEW SV9100 Optional Cards

• Existing SV8100 DT300/700 range telephones all compatible • There's EVEN a black front cover to show this is now an SV9100

SV8100 SV9100

© NEC Enterprise Solutions 2014 Page 21

SV9100 System: Migration - Hardware

NEC SV8100 NEC SV9100

DT300/700

Buy MyCalls SV9100 License and get rebate on SV8100 MyCalls

© NEC Enterprise Solutions 2014 Page 22

SV9100 System: Migration - Hardware

NEC SV8100 NEC SV9100

DT300/700

New DT400/800

© NEC Enterprise Solutions 2014 Page 23

▐ From a saved SV8100 configuration file Drag and drop

▐ Connect to SV9100 Load required Licenses to complete Migration Re-record VRS and InMail Messages

SV9100 System: Migration- PC Pro

Upload Set Time Disconnect

The SV9100 Features

© NEC Enterprise Solutions 2014 Page 25

▐ Multi SIP Profile Support

Support for 2 SIP Carrier Profiles

Number of SIP carriers will increase further after the SV9100 launch

Carrier A Carrier B

LAN

WAN

SIP Trunk

SV9100 System: New Features

© NEC Enterprise Solutions 2014 Page 26

SIP Carrier

LAN

WAN

Sip Networking

SIP Trunk

SV9100 System: New Features

▐ Multi SIP Profile Support

Support for 1 SIP Carrier and SIP trunk networking

© NEC Enterprise Solutions 2014 Page 27

▐ Incoming Call Log Enable to check the all incoming calls Log on the system by pressing the function key

001: Mr Snowden * 5-25 13:10 01159695703 ↑ ↓ Store Del

Press the “System Caller Log” key (Programmable Function Key) to check all incoming calls log on the system.

Press the soft key to check the incoming call log on his terminal.

001: Mr Snowden * 5-25 13:10 01159695703 ↑ ↓ Store Del

SV9100 System: New Features

© NEC Enterprise Solutions 2014 Page 28

▐ Remote Conference Recording Auto record can be configured

Conversation is recorded to specified mail box as new message

SV9100 System: New Features

© NEC Enterprise Solutions 2014 Page 29

▐ Saving Diagnostics traces (DIM) to the SD-Card DIM log is saved as a text data to SD-Card on CPU

Saved DIM log can be extracted to USB flash drive by PRG90-03 ,and can be saved to PC via PC programming

Debug commands can be switched to ON/OFF via Web programming

SV9100 System: New Features

© NEC Enterprise Solutions 2014 Page 30

SV9100 System: New Features

Remote Conference (MCU Feature)

▐ Up to 4 party video conferencing via the MCU functionality of the SV9100

© NEC Enterprise Solutions 2014 Page 31

▐ NAT Functions for Std SIP Allows Std SIP terminals to operate over a NAT environment, rather than VPN

Also allows video call via NAT traversal and video conference (4 party per 1 conference)

HQ

Home

The Internet

SV9100 System: New Features

© NEC Enterprise Solutions 2014 Page 32

▐ Multi Device Support Enable up to 6 devices assigned to one user, one extension

Multiple devices can behave as if it they were a single device

The devices need to be assigned in a dedicated group. One of the extension numbers becomes the master extension number, users can call all the extensions in the group by dialling the master number

Calls from any devices in the group have the same CPN and the caller name of the master extension number

SV9100 System: New Features

The SV9100 PC Pro

© NEC Enterprise Solutions 2014 Page 34

▐ Updated Ribbon Ribbon gives quicker, one click access to relevant features Previously having to search through dropdown menus

▐ Also provides tool tips for features, by hovering over with cursor

SV9100 System: PC Pro - New Features

© NEC Enterprise Solutions 2014 Page 35

▐ Easy Edit Ribbon and new right click menu Ribbon give quick access to features Also provides tailored features depending on page accessed

Ribbon also provides extended options and New features

Adds filter to easy edit

Saves layout alterations

Sorts easy edit page by device

Tracks cell CMD

SV9100 System: PC Pro - New Features

© NEC Enterprise Solutions 2014 Page 36

▐ Right Click Menu Has same functionality as the ribbon bar Quick easy access to it anywhere

Apply Copy Paste Fill

Help Save state

Installed equipment

Filter bar

SV9100 System: PC Pro - New Features

QUICKER & EASIER installs

than ever!

© NEC Enterprise Solutions 2014 Page 38

New - Save state Remembers how page was adjusted or sorted For the next time page is accessed

SV9100 System: PC Pro - New Features

© NEC Enterprise Solutions 2014 Page 39

SV9100 System: PC Pro - New Features

Search for a service code or feature

© NEC Enterprise Solutions 2014 Page 40

▐ Initial Setup wizard

SV9100 System: PC Pro - New Features

© NEC Enterprise Solutions 2014 Page 41

▐ Function Key page

SV9100 System: PC Pro - New Features

© NEC Enterprise Solutions 2014 Page 42

▐ Class of Service page

SV9100 System: PC Pro - New Features

© NEC Enterprise Solutions 2014 Page 43

▐ Toll Restriction page Reduces the complexity of Tool restriction setting Quick and easy overview of all the toll restrictions for all extensions

SV9100 System: PC Pro - New Features

© NEC Enterprise Solutions 2014 Page 44

▐ With toll number checker: Enter a number it shows where it is blocked

SV9100 System: PC Pro - New Features

© NEC Enterprise Solutions 2014 Page 45

SV9100 System: PC Pro - New Features

▐ Web Pro

▐ IP Phone Manager

▐ PC Programming

▐ MyCalls Operator Console

▐ Toll Fraud App

▐ Instant messenger

▐ Presence in Outlook

▐ NEW UC880 Tablet Handset

SV9100 System

The SV9100 Handsets & Devices

© NEC Enterprise Solutions 2014 Page 47

Sophisticated Revolution

SV9100 Terminals: Desk Phones

Value and Economy Evolution

New

© NEC Enterprise Solutions 2014 Page 48

▐ Key Features: New Cosmetic Design (IP and Digital)

• Lower profile high quality design

High Quality Appearance • Keys and display surround are piano

black or porcelain white

Wider range of Terminals • More Gigabit models available

More add on adapters (Options) • Smart Device Integration (IP and Digital) • EHS Improvement (IP and Digital)

Maintenance Tools

• New IP Phone Manager and Data Maintenance tools

SV9100 Terminals: Desk Phones

© NEC Enterprise Solutions 2014 Page 49

▐ New Cosmetic Design (IP & Digital) Larger Improved MWI Located in the center of LCD

Low Profile Design

Cursor Key Improvement Separate each button of the Cursor key Added new navigation operation

Improve Line Key visibility Transparent material and light whole surface of line key

Red Green Blue Yellow

Purple White Aqua

Note: Digital is 3 color only

High quality look & feel Piano Black keys

SV9100 Terminals: Desk Phones

© NEC Enterprise Solutions 2014 Page 50

DTL-12PA

DTZ-8LD DTZ-12D/24D

DTZ-2E

DTL-12BT

Value (DT430)

Economy (DT410)

DTZ-6DE

Existing DT300

New New

New New

32D: DTZ-24D + 8LK-Z

New

SV9100 Terminals: Desk Phones ▐ Terminals: Range (Digital Terminal) DT300/DT400

© NEC Enterprise Solutions 2014 Page 51

SV9100 Terminals: Range (IP Terminal) DT700/800

Economy (DT710)

ITL-2E ITL-6DE ITL-8LDE

ITZ-12D/24D 32D: ITZ-24D + 8LK-Z

New

ITL-12PA

Value

ITZ-8LDG (No USB)

New

ITZ-12DG or 24DG

New New

ITZ-12CG

Giga Value (DT830G)

New

© NEC Enterprise Solutions 2014 Page 52

SV9100 Terminals: Range of Options ▐ New Options for DT400/DT800 (cannot be used with DT300/DT700)

▐ Common Options for both DT300/DT700 and DT400/DT800 Description DT410 DT430 DT830 DT830G

BCA-ZP Unit N/A Yes Yes Yes DCZ-60-2P Console N/A Yes Yes Yes

8LK-ZP(BK) UNIT N/A Yes Yes Yes

12LK-Z(BK)KIT N/A N/A N/A Yes, 12DG

LCD(BL)-Z(BK) UNIT N/A Yes N/A N/A

TenKeyKit (F, S, ACD) Yes Yes Yes Yes TenKeyKit (Retro) Yes N/A N/A N/A Sticker-Braille-Z KIT Yes Yes Yes Yes LEG(Value)-Z Yes Yes Yes Yes HANDSET(NARROW)-Z UNIT Yes Yes N/A N/A HANDSET(WIDE)-Z UNIT N/A N/A Yes Yes HANDSET CORD(12FT)-Z Yes Yes Yes Yes

BE Code Description DT410/310 DT430/330 DT830/730 DT830G/ 730G

BE106871 APR-LP UNIT N/A Yes N/A N/A

BE106872 ADA-LP UNIT N/A Yes Yes Yes

BE106873 BHA-LP UNIT N/A Yes N/A N/A

BE106887 WM-L UNIT Yes Yes Yes Yes

BE107666 DSS WM-L UNIT N/A Yes Yes Yes

BE107680 VAL DIRECTORY CARD UNIT(L) N/A Yes Yes Yes, DG

BE107681 ECO DIRECTORY CARD UNIT(L) Yes N/A N/A N/A

BE111492 CG DIRECTORY CARD UNIT(L) N/A N/A N/A Yes, CG

BE108057 AC-LE UNIT Yes Yes Yes Yes

BE109005 HANDSET HANGER-L(BK)SET Yes Yes Yes Yes

BE109006 HANDSET HANGER-L(WH)SET Yes Yes Yes Yes

BE109315 LINECORD-L(BK)SET Yes Yes Yes Yes

The SV9100 UC Phone

© NEC Enterprise Solutions 2014 Page 54

Sophisticated Revolution

SV9100 Terminals: Desk Phones

Value and Economy Evolution

New

The Desktop Telephone

RE-INVENTED!

© NEC Enterprise Solutions 2014 Page 56

SV9100 Terminals: UC Terminal UT880

4 fingers Multi Touch

▐ Android: Jellybean • LCD Display 7 inch 1024x600 Touch screen display • 4 finger multi-touch screen • CPU Cortex-A9 Dual Core • Ethernet Ports x 2 - Switched 10/100/1000 Mbps PoE • Memory1GB DDR3 RAM • Storage 4GB • Micro SD for expansion up to 64GB • MIC - Wideband Speaker - Headset jack • PoE 802.3af, No AC input • Bluetooth 2.1+ EDR/3.0/4.0 • Camera1.3M CMOS • USB 2.0 Master

© NEC Enterprise Solutions 2014 Page 57

SV9100 Terminals: UC Terminals - Std SIP client

Std SIP Client

© NEC Enterprise Solutions 2014 Page 58

SV9100 Terminals: Smart Device Integration (Bluetooth)

▐ New BCA-Z (Bluetooth Connection Adapter) Support BCA allows a Smart Device to communicate with the DT Terminals User can receive a call to Smart Device via handset on DT Terminal User can place a call through PBX from a contact list on Smart Device

via DT Terminal

Smart Device Bluetooth

BCA-Z

Handset

© NEC Enterprise Solutions 2014 Page 59

▐ Receive Call Incoming call to the Smart Device also rings the DT Terminal Answer and End the call by Handset or Speaker key on DT terminal Volume can be controlled from DT terminal

▐ Place Call: (Coming Soon) Dial through PBX systems from the Smart Device Dial from Phone book in Smart Device Requires an application running on the Smart Device

Bluetooth (Voice)

3G Networks

SV9100

PSTN

Smart Phone DT400/DT800 + BCA Option

Inco

min

g

SV9000 Bluetooth (DTMF)

PSTN

Smart Phone DT400/DT800 + BCA Option

Dial

ling

SV9100 Terminals: Smart Device Integration (Bluetooth)

Coming Soon

© NEC Enterprise Solutions 2014 Page 60

▐ Plantronics EHS Cable Release EHS cable available from Plantronics for the DT 400/800

SV9100 Terminals: EHS Improvement

Plantronics Headset

DECT (Up to 100m)

-Ringing -On/Off hook -Volume Control

Plantronics EHS Cable

to Side 1 Conn. for Data

to H/S Conn. for Voice

From DT400/DT800, this cable is NOT required

© NEC Enterprise Solutions 2014 Page 61

SV9100 Terminals: Maintenance Tool for DT800 ▐ IP Phone Manager

Supported version: v7.1.0 New Features:

1. Configuration of DT800 2. Firmware download of DT800 3. Windows 8 (32/64 bit) support

▐ Data Maintenance Tool Supported version: v3.0.0 New Features:

1. Download for Phonebook, Background (12/24CG), MOH etc. on DT800 2. Data backup/restore of DT800 3. Windows 8 (32/64 bit) support

▐ XML Application SDK Supported version: v1.0.0 New Features:

1. Emulator for DT800 2. Windows 8 (32 bit) support

The SV9100 Mobility

© NEC Enterprise Solutions 2014 Page 63

▐ Work anywhere

▐ Location is out, Presence is in

▐ Mobile Connectivity is Key: to people, data, business applications

▐ Smartphones as integrated extensions of the company network

▐ Single number reach & Lower calling costs

▐ BYOD policies

SV9100 Mobility: The leader in technology

The SV9100 Positioning

© NEC Enterprise Solutions 2014 Page 65

SV9100 Mobility: Solutions for Mobility

▐ IP-DECT for on-site wireless voice DECT, IP DECT, SIP DECT and DECT handsets Open application interface and many partner solutions

▐ VoWLAN

for on-site wireless voice and data VoWLAN handset portfolio WiFi clients for various devices

▐ Mobile Integration for integration of mobile devices in the enterprise Direct Client and Server solution Dual Mode with handover between WiFi and cell networks

© NEC Enterprise Solutions 2014 Page 66

SV9100 Mobility: Market according MZA single mode

The SV9100 IP DECT

© NEC Enterprise Solutions 2014 Page 68

SV9100 Mobility: Access Point – AP400

12 channel (11Voice+1data) Mountable on both the wall and ceiling G.729 via optional add-on board PoE class 2 compliant

CAT IQ Ready HD Voice Lite (AP400S) model

© NEC Enterprise Solutions 2014 Page 69

SV9100 Mobility: IP DECT Overview

▐ Next Gen handsets G266 & G566x Robust design Perfect voice / loudspeaker mode uUSB, uSD Smart chargers Antenna diversity

▐ I755 & ML440 IECEx/Atex version I755x ML440 with ISIP

▐ Benefit for Enterprise

Mix of AP200, 300 and 400 possible Redundancy Branch survivability Virtualization Location services Software Assurance

© NEC Enterprise Solutions 2014 Page 70

SV9100 Mobility: Handset portfolio overview

G266 ML440 G566 s/d G966 I755 s/d/x M155 M166 DECT DECT / ISIP DECT DECT / WiFi DECT DECT DECT

Loudspeaker Loudspeaker Loudspeaker Loudspeaker Loudspeaker Loudspeaker Loudspeaker

Trembler Trembler Trembler Trembler Trembler Trembler Trembler

HD-Voice HD-Voice HD-Voice IP56

SOS SOS / Messaging SOS / Messaging SOS / Messaging SOS / Messaging

SOS

Multi-line (ISIP) 4 programmable keys

Android Apps Light / dark versions Headset

Light / dark versions 4” touchscreen

IECEx / Atex version

Hot Call Number

Front Camera

Bluetooth + LE

OUR CUSTOMERS…

© NEC Enterprise Solutions 2014 Page 72

SV9100 Mobility: Customers across the world…

SV9100 System

The SV9100 Applications

© NEC Enterprise Solutions 2014 Page 74

Customer Size/Sophistication

Basic applications

On board ACD

Call Management

Unified Communications

MyCalls

On Board Applications

Unified Communications

MyCalls

Operator

Desktop

Call recording

Contact Centre

Unified

Communications

Call back

Web Chat

Identification Routing

SV9100 Applications: Positioning

The SV9100 Applications & Applets

© NEC Enterprise Solutions 2014 Page 76

▐ Current Application deployment

▐ This is not always suitable for SMB customers

Expense to deploy: Requires hardware and engineering skills Multiple points of failure : PC, LAN, Power Complex to maintain, Remote access difficult

▐ Is this really required for niche / low cost SMB applications?

PC or Server running the applications connected to SV system

Call Logging records

Real Time events

CTI

Hotel PMS

System configuration data XML

SV9100 Applications: On-Board applications

© NEC Enterprise Solutions 2014 Page 77

▐ A New Approach:

▐ Advantages with the on board approach Very low cost to deploy: No PC, quick and easy to install the application Simple to maintain: All on the same system

SV8100 running the applications On-board

Call Logging records

Real Time events

CTI

Hotel PMS

System configuration data XML

SV9100 Applications: On-Board applications

© NEC Enterprise Solutions 2014 Page 78

▐ On-board applications Applications developed and released by NEC Library of applets being developed by NEC Web interface for loading and managing applets

▐ On-board applets Toll Fraud Detection and Prevention: October 2014 Examples of future applets:

• Simple Call logging • Simple Hotel PMS interface • User configuration of system

SV9100 Applications: On-Board Applications

© NEC Enterprise Solutions 2014 Page 79

▐ Toll Fraud Applet User Configurable: Easy to set up, browser based interface Monitors all the inbound and outbound call activity Call rate profiles set up for extensions / numbers / trunks

• Different call rates per profile and days of week / times of day • Safe numbers can be defined: excluded from the monitoring

Action taken if fraud suspected: Manual operation • E-mail sent to indicate which extension or number dialed has broken the rules • Reply to the e-mail and Extension or number is blocked: User has control

Action taken if fraud suspected: Automatic • The applet will automatically bar any extensions / numbers if rules are broken

SV9100 Applications: On-Board applications

The SV9100 MyCalls

© NEC Enterprise Solutions 2014 Page 81

The Complete Portfolio

▐ MyCalls Call Manager ▐ MyCalls Call Centre ▐ MyCalls Call Recorder ▐ MyCalls Desktop ▐ MyCalls Operator ▐ MyCalls Chat ▐ MyCalls Presence

SV9100 Applications: MyCalls Suite

© NEC Enterprise Solutions 2014 Page 82

SV9100 Applications: MyCalls Call Manager

© NEC Enterprise Solutions 2014 Page 83

▐ Easy to install with Install Wizard

▐ Real time information

▐ Live status information – Ext / CIQ

▐ Comprehensive reports

▐ Directors Report

▐ Custom reports

▐ Management by exception

▐ Live information from other databases

▐ Email notifications

▐ SMS alerts

▐ Embedded Desktop, Chat and Presence

SV9100 Applications: MyCalls Call Manager

© NEC Enterprise Solutions 2014 Page 84

SV9100 Applications: MyCalls Call Centre

© NEC Enterprise Solutions 2014 Page 85

▐ Includes MyCalls Call Manager

▐ Real Time Call Centre Statistics, Status and Performance

▐ Comprehensive Custom Call Centre Reports

▐ Monitor and control your agents with Agent Control

▐ Great Features: Skill Based Routing / Position in Queue / Last Agent Dialled

▐ Manage Unavailable and Break Reasons

▐ Manage After-call Completion Reasons

▐ Record agent calls and use for coaching

SV9100 Applications: MyCalls Call Centre

© NEC Enterprise Solutions 2014 Page 86

SV9100 Applications: MyCalls Recorder

© NEC Enterprise Solutions 2014 Page 87

SV9100 Applications: MyCalls Recorder

▐ PCI Compliant – Legally Binding – Audit Traceable

▐ Secure – Encrypted to AES128

▐ Great search engine / fields

▐ Cut / Crop recordings & email

▐ Monitor Staff Performance

▐ Coaching and Training

▐ Resolve disputes

▐ Start/Stop recording – Manual or Automated

© NEC Enterprise Solutions 2014 Page 88

SV9100 Applications: MyCalls Desktop

© NEC Enterprise Solutions 2014 Page 89

SV9100 Applications: MyCalls Desktop

▐ NOW with FREE CTI License!

▐ FREE MyCalls Desktop Lite version

▐ Call Control

▐ 1000 Action Button

▐ Highlight and Dial

▐ Screen-Pop

▐ Macro Scripting

▐ Start / Stop Recording – Manual or Automated

▐ Call Log / Unreturned Call Log / Address Book

▐ NOW with Instant Messaging

▐ NOW with Presence

© NEC Enterprise Solutions 2014 Page 90

SV9100 Applications: MyCalls Instant Messenger

© NEC Enterprise Solutions 2014 Page 91

SV9100 Applications: MyCalls Instant Messenger

▐ Built in Instant Messenger

▐ Available across the MyCalls Suite

▐ Presence Status Displayed

▐ Individual or Group Chat

▐ Private / Whisper function in Group Chat

▐ Broadcast messaging

▐ Logged and Archived transcripts

▐ Chat History

▐ Templates

© NEC Enterprise Solutions 2014 Page 92

Available in:

▐ MyCalls Desktop

SV9100 Applications: MyCalls Presence

▐ MyCalls Call Manager

© NEC Enterprise Solutions 2014 Page 93

▐ MyCalls Operator

SV9100 Applications: MyCalls Presence

▐ MS Outlook® Plug In

© NEC Enterprise Solutions 2014 Page 94

▐ Synchronisation with MS-Exchange server to pick up calendar appointments

▐ Keyboard / mouse activity detection

▐ Presence Reports in MyCalls Call Manager

SV9100 Applications: MyCalls Presence

© NEC Enterprise Solutions 2014 Page 95

SV9100 Applications: MyCalls Operator Console Call Control

Active call window

Calls Waiting

Transferred Calls

Parked Calls

Directory Search window

BLF Presence

Call Records

Action Status

Buttons

Unreturned Call Records Address Book

Instant Messaging!

Operator Presence

Right Click Actions

Manage Call

Recordings

Email Message

The Suite just got Sweeter

SV9100 System

The SV9100 Pricing & Summary

© NEC Enterprise Solutions 2014 Page 98

SV9100 Pricing Key areas where pricing has been REDUCED ▐ SV9100 system comes Voicemail ready

SD card with every system includes the voicemail capability

▐ SV9100 UC Ready MyCalls Desktop Lite FOC & CTI license FOC

▐ Initial IP costs reduced IPLE card includes 4 SIP trunks & IP extension licenses FOC Only pay for the IPLE channels used

▐ TDM prices reduced Small systems & medium/large systems

▐ System pricing scalable & linear ▐ Software Assurance: Customer protects their investment

Opportunity to earn more money First 12 Months included with every SV9100 Details of the benefits of SWA will be provided as it is introduced

© NEC Enterprise Solutions 2014 Page 99

SV9100 Price: InMail License ▐ SV9100 is voicemail ready

Every system includes an SD card which holds the InMail New stepped approach to User Licences

• Larger systems opportunity to increase revenue • Smaller systems are lower cost

Adding InMail to the SV9100 is 70% lower cost

than the SV8100

© NEC Enterprise Solutions 2014 Page 100

10 User Voicemail

Now 70% Less…

© NEC Enterprise Solutions 2014 Page 101

SV9100: Capacity License based

Below 64 ports 64 to 257 ports

64+ ports the SV9100 is average of 15% less

than the SV8100

▐ SV9100 TDM configurations with InMail are lower cost SV9100 up to 64 ports is on average 17% lower cost than the SV8100 SV9100 above 64 ports is on average 15% lower cost than the SV8100

Between 1~64 ports the SV9100 is average of 17%

less than the SV8100

© NEC Enterprise Solutions 2014 Page 102

Smart phones and tablet PCs Small apps

Security Wireless networks

Virtual desktop

Software-defined enterprises Hybrid IT consumption

Converged infrastructure Reference architecture Big data and analytics

Bring your own technology

IT buyers/users Apps and app stores Social media and UC

integration

EMEA Customers need the channel more than ever

Enterprise mobility Data center transformation

Economic uncertainty/

budgets

Changing IT consumption

models

Shortage of internal skills

Compliance

Consumerization

Customer challenges

Decreasing IT control

Anything-as-a Service Mid-market Business

intelligence Business continuity

Flexible licencing and

financing

IT investment priorities in 2014

102

SMBs account for 76% of employees

in EMEA…

TDM Configurations Come Down In

Price…

© NEC Enterprise Solutions 2014 Page 103

SV9100: Capacity License based

Between 1~64 ports the SV9100 is average of 10%

less than the SV8100

▐ SV9100 IP configurations with InMail are lower cost SV9100 up to 64 ports is on average 10% lower cost than the SV8100 SV9100 above 64 ports is up to 15% lower cost than the SV8100 Popular IP Terminals will also be subject to a price reduction further

enhancing the savings

Below 64 ports 64 to 257 ports

64+ ports the SV9100 is up to 15% less than the SV8100

© NEC Enterprise Solutions 2014 Page 104

Smart phones and tablet PCs Small apps

Security Wireless networks

Virtual desktop

Software-defined enterprises Hybrid IT consumption

Converged infrastructure Reference architecture Big data and analytics

Bring your own technology

IT buyers/users Apps and app stores Social media and UC

integration

EMEA Customers need the channel more than ever

Enterprise mobility Data center transformation

Economic uncertainty/

budgets

Changing IT consumption

models

Shortage of internal skills

Compliance

Consumerization

Customer challenges

Decreasing IT control

Anything-as-a Service Mid-market Business

intelligence Business continuity

Flexible licencing and

financing

IT investment priorities in 2014

104

SMBs account for 76% of employees

in EMEA…

Lower IP Configuration Costs

Supported by Reduction in IP Terminals…

© NEC Enterprise Solutions 2014 Page 105

SV9100 Pricing: Migration ▐ Cost of Migrating

New CPU, new IPLE, new SM (SD card) Hardware Migration license

▐ Cost benefits of migrating: Retained investment Retain Interface cards and terminals Provide a rebate for certain licenses already bought on the SV8100

• SV8100 CPU must be returned to NEC • Hardware rebate • InMail user Licences • 256 Capacity license • Unlimited Capacity license

© NEC Enterprise Solutions 2014 Page 106

▐ Larger capacity (Extension/Trunks/DDI Tables….) ▐ Voicemail ready ▐ UC Ready ▐ MyCalls Desktop Lite FOC and CTI license FOC ▐ IP Simple and cost effective addition ▐ IPLE card, doubles in size – 256 ! Inc: 4 SIP trunks and 4 IP Ext Lic FOC ▐ Applications for SMB customers ▐ Onboard applications (unique in the market) ▐ New range of Terminals ▐ System provisioning and pricing scalable and linear ▐ Migration path for SV8100 customers ▐ Easy Installation and maintenance: Improved/more powerful PC Pro

SV9100 Summary

© NEC Enterprise Solutions 2014 Page 107

▐ Bigger - Maximum scalability for up to 896 users

▐ Better - The desktop handset re-invented!

▐ Easier - Programming wizard for quicker installations

▐ Smarter - Brand new applications to increase Sale Value

SV9100 Summary