research services forum on user services & resource sharing - feb 10 2015
TRANSCRIPT
Resource Sharing & Access ServicesResearch Services Forum
February 10, 2015
Tim Hackman, Head of Resource Sharing & Access Services
Resource Sharing & Access ServicesResearch Services Forum
February 10, 2015
Tim Hackman, Head of Resource Sharing & Access Services
User Services & Resource SharingResearch Services Forum
February 10, 2015
Tim Hackman, Head of User Services & Resource Sharing
User Services & Resource Sharing
Major Changes in 2014:
• Merger of 1st floor service desk
• Merger of Information Services
• Merger of Terrapin Learning Commons (TLC)
User Services & Resource SharingNew Staff:
• Catherine Bloom, Graduate Assistant
• Jenny Cotton, LT1, Circulation & ILL
• Tarsilla Moura, LT2, Circulation & Reserves
• Cassandra Turner, LT2, TLC
Promotions:
• Elizabeth Larson, LT3 Coordinator
Departures:
• Kristin Conlin
• Judi Kidd
• Erica Lambert
User Services & Resource Sharing
2013 2014
Loans 175,730 196,668
Renewals 6,576 9,589
Holds 12,586 11,734
Returns 219,195 242,491
Transfers 41,960 45,291
Circulation 2013-2014
User Services & Resource Sharing
0
1000
2000
3000
4000
5000
6000
Courses w/ Items Instructors w/ Items Hard Copy Items E-reserves
Course Reserves 2007-2014
2007
2008
2009
2010
2011
2012
2013
2014
User Services & Resource Sharing
39,80423,735
9,128
20
Total ILL Requests Filled2014
Items borrowed from other libraries
Items provided to other libraries
Items provided via document delivery
Items provided via upload to DRUM orInternet Archive
Total Requests Filled: 72,687
User Services & Resource Sharing
2013 2014
Books & Other Loans 14.5 days 9.3 days
Document Delivery 4.4 days 3.6 days
ILL Turnaround Time 2013-2014
User Services & Resource Sharing
0
100
200
300
400
500
600
700
800
900
11PM 12AM 1AM 2AM 3AM 4AM 5AM 6AM 7AM
Late Night - Average WeekFall 2014
Sunday
Monday
Tuesday
Wednesday
Thursday
User Services & Resource Sharing
Item Category Total Transactions(Loans and Returns)
Macbooks & Laptops 75,596
iPads, E-Readers, & Tablets 3,807
Cameras, Scanners, & Projectors 908
Chargers & Power Adaptors 17,766
Headsets & Headphones 15,878
Cables & Other Accessories 5,475
Totals 119,430
Equipment Loan 2014
User Services & Resource Sharing
Total Bookings Average # of Bookings / Room
Total Occupied Time (in hours)
TLC Study Rooms 6,075 1012 1585
4-Hour Carrels* 2,732 136 436
8-Hour Carrels* 1,578 87 486
Room Reservations 2014
*4- and 8-hour carrel reservations began September 2014
User Services & Resource SharingNew and Enhanced Services and Special Projects in 2014:
• Uborrow
• Longer undergraduate due dates
• Kuali OLE
• Collection Realignment and Severn Library
• Coordination with branches
• Top 50 Textbook Reserves
• Study Carrels
• Document Delivery for staff
• ILL pickup and return at branches
• ILL on-demand digitization
• ILL data
ILL data
Now filtered by College, School, or Office
Agriculture and Natural ResourcesArchitecture, Planning, and Preservation
Arts and HumanitiesBehavioral and Social Sciences
Business Computer, Mathematical and Natural
SciencesEducation
EngineeringInformation Studies
LibrariesJournalism
Public HealthPublic Policy
Undeclared (Undergraduate Studies)University Offices
Adapted from the officialUMD list of Colleges and Schools
0
1000
2000
3000
4000
5000
6000
7000
ILL Requests by College, School, OfficeFall 2014
Borrowing Loan Requests Borrowing Article Requests Article Express Requests
52% 54%
66%
49%
55%
50%
41%
53%
75%
45%
93%
56%
70%66%
56%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
UBorrow Usage by College, School, OfficeFall 2014
% Unmediated UBorrow of Total UBorrow
ILL data for liaisons/ selectors
Canned reports
• Requests by college/school
• Requests by college/school and user status
• Requests by LC call number range
• Most requested journals and books
Custom reports
• Requests by document type (e.g. sound recordings or patents)
• Requests submitted by faculty in a department
• # of requests and cost per use for journal title(s)
User Services & Resource Sharing – What’s Next?
• Reorganization & staffing needs• Updating Strategic Plan, including Mission, Vision, and Values• Planning for services in limited budget environment• Service expectations, including services to users with disabilities• TLC & Makerspace services, including equipment loan• Collection Realignment, MOSS, CIC SPR, and Severn Library• Stack Map• Popular DVD Collection• Continued coordination & improvement with CIC• Expanding Document Delivery to undergraduates• Hathi Trust Accessible Library Text Retrieval• Get It Now for purchasing articles on demand• Assessment and continuous improvement• Communication!
User Services & Resource Sharing
Thank you!
Questions?