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BOI BNA RFP HO/IT/BNA/2013-14/1 dated 15/02/2014

REQUEST FOR PROPOSAL

SUPPLY INSTALLATION AND MAINTENANCEof 400 BUNCH NOTE ACCEPTOR MACHINES

FOR DEPLOYMENT AT BRANCHES OF BANK OF INDIADate 15/02/2014

Ref No. HO/IT/BNA/2013-14/1

BOI 400 BNA RFP HO/IT/BNA/2013-14/1 dated 15/02/2014

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Index

The services / products required, bidding procedures, and contract terms are

prescribed in this Request for Proposal (RFP) document. The RFP document

include:

(a) PART 1 - Invitation to Bid

(b) PART 2 - Disclaimer

(c) PART 3 - Eligibility Criteria

(d) PART 4 - Scope of Work

(e) PART 5 - Terms and Conditions of Contract

(g) PART 6 - Technical Specifications

(h) PART 7 - Price Bid Format

(g) PART 8 - Forms

PART 1 INIVITATION TO BID

The Bank of India a Public Sector Bank (hereinafter referred to as “Bank”) invites

bids from Companies who have proven experience in undertaking the activity of

supply, installation, commissioning and maintenance of Automated Teller Machines

(ATMs) and Bunch Note Acceptor Machines (BNA) for banks in India for installation

of 400 BNAs at its Metro, Urban, Semi-urban and Rural branches and electronic

lobbies. The companies submitting Bid in response to this Request for Proposal are

referred to as the Bidder /s in this document and the selected lowest vendor is

referred to as the Vendor.

1.1 Existing set up of the Bank

The Bank has all its 4522 branches on Core Banking Solution (CBS) across the

country. The Bank has so far installed 3600 ATMs, 5 BNA and 102 Cash Deposit

Kiosks having presence across the country.

The Core Banking Software of the Bank is Finacle version 7.025 of Infosys

maintained by Hewlett Packard India Ltd. The Delivery channels communicate with

CBS through interface Connect24.

The ATM Switch of the Bank is IST Switch located at Bank’s Data Centre (DC) at

CBD Belapur being managed by FIS Payment Solutions and Services India Pvt. Ltd.

(FIS). The Disaster Recovery (DR) ATM switch is installed at FIS Data Centre

located at Chennai.

1.2 Schedule of RFP submission and details for Communication


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Address for Communication The Deputy General Manager

Information Technology Department,

8th Floor, Star House, C-5, G-Block,

Bandra Kurla Complex,

Bandra East, Mumbai – 400 051.

Contact Person and Contact No. Mr. Bhushan Bagwe

Senior Manager

Ph.No-022-66684875

[email protected]

Ms. Yashodhara Khanolkar

Chief Manager

Ph.No-022-66684861

E-Mail:

[email protected]

Mr. Dilip Gaikwad

Deputy General Manager

Ph.No-022-66684858

E-Mail: [email protected]

Pre – bid Meeting

Last date and time of receiving

prebid queries

24/02/2014 at 11.00 a.m.

22/02/2014

Last Date and Time for Receipt

at Bank of India Head office

08/03/2014 by 11.00 a.m.

RFP submitted later than the time and date

mentioned above will not be accepted.

Address:

Bank of India, Information Technology

Department, Head office, Star House, C-5,

G-Block, 8th Floor, West Wing Bandra Kurla

Complex, Bandra (East) Mumbai – 400 051.

Date and Time of Opening of

Technical Bid

08/03/2014 by 11.15 a.m.

1.3 Bid Document Availability


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1.3.1 The Bidding Document may be obtained from the Bank at the following

address or downloaded from Bank’s website www. bankofindia.com and the bid

should be submitted on or before the due date and time brought out in this RFP

document at the address given below:

The Deputy General Manager,

Bank of India, Head Office,Information Technology DepartmentStar House, C-5, G-Block,Bandra Kurla Complex,Bandra (East), Mumbai-400051,

Fax No. 022-66684890

1.4 Cost of Bidding

1.4.1 A non refundable bid amount of Rs. 25,000/- should be paid by the Bidder by

means of a demand draft / pay order favoring the ‘Bank of India’ payable at

Mumbai being cost of Bid document. The amount will not be refunded to any of the

prospective bidders under any circumstances including cancellation of RFP or

procurement process at any stage. If bid is downloaded from website, the cost of the

bid may be paid in a separate envelope while submitting the Bid. Bids are liable to be

rejected if demand draft / pay order for cost of the Bid is not received.

1.4.2 The Bidder shall bear all costs associated with the preparation and

submission of its Bid and the Bank will in no case be responsible or liable for these

costs, regardless of the conduct or outcome of the Bidding process.

1.5 Deadline for Submission of Bids

1.5.1 Bids should be received by the Bank at the address specified, not later than

the date and time specified in the Invitation to Bid. Any Bid received after the

deadline for submission of Bids prescribed, will be rejected and returned unopened

to the Bidder.

1.5.2 The Bank may, at its discretion, extend this deadline for the submission of

Bids by amending the Bid Documents, in which case, all rights and obligations of the

Bank and Bidders previously subject to the deadline will thereafter be subject to the

deadline as extended.

PART 2 : DISCLAIMER


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2.1 The information contained in this RFP document or any information provided

subsequently to Bidder(s) whether verbally or in documentary form by or on behalf

of the Bank, is provided to the Bidder(s) on the terms and conditions set out in this

RFP document and all other terms and conditions subject to which such information

is provided.

2.2 This RFP is neither an agreement nor an offer and is only an invitation by

Bank to the interested parties for submission of bids. The purpose of this RFP is to

provide the Bidder(s) with information to assist the formulation of their proposals.

This RFP does not claim to contain all the information each bidder may require.

Each Bidder should conduct its own investigations and analysis and should check

the accuracy, reliability and completeness of the information in this RFP and where

necessary obtain independent advice. Bank makes no representation or warranty

and shall incur no liability under any law, statute, rules or regulations as to the

accuracy, reliability or completeness of this RFP. Bank may in its absolute

discretion, but without being under any obligation to do so, update, amend or

supplement the information in this RFP.

2.3 This is not an offer by the Bank but only an invitation to bid in the selection

process initiated by the Bank. No contractual obligation whatsoever shall arise from

the RFP process until a formal contract is executed by the duly authorised signatory

of the Bank and the Bidder.


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PART 3 ELIGIBILTY CRITERIA

Sl.No. Criteria Documents to be submitted

1 Bidder should be a registered

company in India under Companies

Act 1956 and should have been in

operation for at least two years as

on date of RFP.

Copy of the Certificate of

Incorporation.

2. Bidder should be Original

Equipment Manufacturer of BNA or

their authorized representative

/distributor in India with at least 500

installations of BNAs at PSU,

Private sector banks in India as on

31.12.2013.

An Authorised representative

should submit Manufacturers

Authorisation Certificate.

Supported by documentary

evidence.

Letters from the concerned

organization confirming successful

implementation of ATM project with

them to be submitted with following

details:

Name of the Bank

Number of Locations

Model and Make

Scope of Project giving details of EJ

pulling, Monitoring, Maintenance

services.

Name of the person who can be

referred to from Clients’ side, with

Name, Designation, Postal Address,

Phone and Fax numbers, E-Mail

Ids, etc., (Attach copies of purchase

orders)

The bank reserves the right to

inspect such installations while

evaluating the Technical Bid / right

to make a reference call.

3. The OEM’s BNA proposed in the

Bid should have been installed at

least at 500 locations in India and

working satisfactorily.


evidence.

Letters from the Banks concerned

confirming successful

implementation of number of BNA

and satisfactory performance with


details:

Name of the client

Number of Locations


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Type of Model

Scope of Project




Phone and Fax numbers, E-Mail

Ids, etc.,

(Attach copies of purchase orders)



evaluating the Technical Bid.

4. Bidder should have its ownedManaged Service Centreoperational in India and must bemanaged services of ATMs / CashAcceptor Machines including butnot limited to 24 X 7 monitoring, callescalation, FLM, SLM, replacingconsumables, EJ pulling etc. for atleast 1000 ATMs as on 31/12/2013.

Provide address/s of ManagedService Centres owned by theBidder.

Letter from the Banks confirming the

FLM, SLM services performed for

1000 ATMs/ BNAs as on

31/12/2013

5 Bidder should be performing EJ

pulling and EJ Management for at

least 1000 ATMs / Cash Acceptor

machines as on 31/12/2013


EJ pulling services performed for

1000 ATMs/ BNAs as on

31/12/2013

6 Bidder should have registeredminimum annual turnover out ofATM/ Cash Dispenser / BNA relatedIndian operations should not be lessthan Rs. 100 Crores in the last twofinancial years of 2011-12 and2012-13 as per audited financialstatements.

Audited Financial statements to be

submitted. In case the Turnover is

not segregated business area wise

submit certificate giving ATM, Cash

Dispenser related turnover out of

total turnover from external auditor,

the auditor firm signing the Financial

Statement

7 Bidder should have maintainedprofit for last two financial years thatis 2011-12 and 2012-13


submitted

8 Name of the Bill Validator OEMCertificate from the OEM of Billvalidation technology to bidder /OEM of BNA assuring that thesupport to the Bidder for licensedtechnology would be provided forthe contract period

Name

Enclose Certificate / letter form Bill

Validator OEM


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9 Bidders and /or their franchiseesshould have presence at minimum100 cities / districts spread acrossall States with support offices.

List of service centers with complete

address and contact details

segregated for Bidders and

Franchisee centres to be provided

as per Format enclosed.

10 Bidder should have centralised

complaint monitoring system in

place with toll free number for call

logging.

Proof of having centralized

complaint monitoring system and toll

free number for call logging

11 Bidder should not have been

blacklisted by any PSU Bank /

IBA/RBI during the last three years.

Self certification in the offer letter.

Note:- Either the BNA manufacturer or their authorized distributor in India candirectly bid in the tender but both of them cannot bid for the same make.Two different group companies (both with majority shareholding from a commoncompany) submitting separate bids representing different OEMs will bedisqualified.Bidder must comply with all the above mentioned criteria. Non-compliance of any

of the criteria will entail rejection of the Bid. Copies of the relevant documents /

certificates should be submitted as proof in support of the claims made.

PART 4 Broad Scope of Work

4.1 Bank is looking for Bidders who can supply, install, commission and maintain

BNAs for a period of 7 years. The Bank proposes to procure and deploy 400 BNAs

at its branches and / or electronic lobbies across the country. Bank proposes to

install BNA within the branch lobby or the electronic lobby attached to the branch

accessible round the clock.

4.2 The site for the BNA, conditioned power supply and networking arrangement

through Branch LAN to ATM Switch will be provided by the Bank.

4.3 Initially, the BNA will support functionality of Cardless online real time deposit

of Cash to the credit of account maintained at any branch of the Bank. The BNA will

be interfaced to ATM Switch for connectivity to the Core Banking Solution. The

depositor will have option of inputting the 15 digit account number or placing a

barcoded passbook in front of the inbuilt bar code scanner for 15 digit account

number which will be validated by the CBS.


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4.4 Simultaneously, the Bank also proposes to provide card based transactions of

balance enquiry, card to card transfer, interbank cash deposit (as and when

facilitated by NPCI), fund transfer etc to the card-holders account.

4.5 The requirement of functionality is given in para 4.21 of this document.

4.6 BNAs with technology of touch screen, EPP keypad, Triple DES enabled,

EMV certified dip smart card reader, recycler ready etc. have to be supplied and

installed at sites decided by the Bank. The detailed Technical Specifications are as

per PART 6 of the document.

4.7 BNA machine should have inbuilt Cash recycling feature. The cash recycling

capabilities should be available ab initio, in the disabled mode, and the Vendor

should enable the cash recycling functionality as and when desired by the Bank,

without any extra cost to the Bank.

4.8 The BNAs should have capability of remote monitoring of their all round health

status. BNA should have capability of installation / updation of patches, installation of

screens remotely.

4.9 BNA should have inbuilt bar code reader for reading the 15 digit account

number from bar coded passbooks.

4.10 Bidder would be responsible for EJ Management in entirety. Vendor should

provide and activate Electronic journal pulling software / agent at each BNA for

pulling the EJ to a central site. Vendor should pull the EJs to its Managed Service

Centre. The EJs pulled should be preserved by the Vendor at is Managed service

Centre for a period of six months. The necessary hardware for storing the EJ at its

managed service centre should be provided by the Vendor as part of its offer without

extra cost. The necessary backhaul and supporting network equipment (IPV6

compliant) at both locations connecting the Managed Service Centre of the Vendor

to Bank’s DC should be provided by the Vendor as part of its offer to the Bank. The

Bank will not pay any extra cost for the same. The Bidder should ensure that traffic

to be end-to-end IP Sec/3DES or higher Version encrypted between its Managed

Service Centre and Bank’s DC.

4.10.1 In the event of the Bank requiring EJ of a particular transaction, Vendor

should provide the same within two hours in text format by email to the Branch with

reconciliation report of the transactions of the particular day. In the event of non-

availability of EJ centrally for whatsoever reason, the Vendor should send its

personnel to Branch and retrieve EJ from BNA hard disk and assist in reconciliation


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by providing transaction log, reconciliation report within one day without any

additional cost to the Bank.

4.11 The detailed technical specifications of BNA are given in PART 6 of this

document.

4.12 In case any hot fixes, bill validation modifications, software patches, Screens

etc can not be applied remotely, the Vendor is required to update the Software, OS

by sending its personnel at each location. This exercise should be done free of cost.

4.13 BNA should verify the genuineness of the notes online while accepting

currency notes before confirming the transaction of depositing in accounts.

4.14 BNA should have the capability of impounding the counterfeit currency. Biddershould undertake to upgrade the counterfeit currency detecting software minimumonce in six months.

4.15 BNA should have Note number tagging and traceability to account withappropriate report generation as per Bank’s requirement.

4.16 BNA should be capable of and provide for adherence to RBI’s NoteAuthentication and fitness sorting parameters.

4.17 Vendor should update the software to support all new variants of currency

notes as well as new denominations, if any, issued subsequently without any extra

cost to the Bank during the period of warranty and AMC. Bidder should update the

Bill validation software to reject all genuine currency notes withdrawn from circulation

by RBI based on the guidelines and within the required time frame.

4.18 Bunch Note Acceptor should accept Bulk deposit of cash with facility to

recognize genuine currency of multiple denominations and accept at least 200 notes

at one go and prompt for more before processing the transaction.

4.19 BNA should have five cassettes with capacity of storage of minimum 2200

notes per cassette. Of the five cassettes, initially four storage cassettes should be

configured for deposit of currency and fifth cassette should be available for diverting

the counterfeit currency for impounding. During the contract period Vendor should

reconfigure three cassettes for Cash recycling as and when required by the Bank.

4.20 BNA should have temporary stack unit with Escrow capacity of minimum 200

notes.

4.21 Functional Specifications


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4.21.1 The Bank initially intends to implement Cardless transactions of cash deposit

by interfacing to its ATM Switch of IST make for connecting to the Finacle Core

Banking Solution using NDC / DDC message standard with following broad

functionality:-

i. Depositing Cash to the Credit of various types of customer accounts by

input of 15 digit beneficiary account number or by reading the 15 digit

account number from the bar coded passbook.

ii. Configure interface for processing transactions as per the messages

received from Core Banking Solution.

iii. Accepting currency note of Rs. 50, 100, 500 and 1000 and verify the

genuinety of the notes before acceptance.

iv. Disabling retraction feature

v. Impounding of counterfeit currency notes, stacking the same in URJB

with appropriate EJ/ JP log capture of Transaction serial number and

denominations of notes.

vi. Rejecting / returning No Bank Note without the feature of retraction

vii. Rejecting /returning soiled notes with tolerance level set by the Bank

without the feature of retraction

viii. Rejecting /returning suspicious notes without the feature of retraction

ix. Rejecting / returning genuine currency withdrawn by RBI from circulation.

x. Accepting real bank note

xi. Allowing user to backtrack the transaction by offering confirmation of the

deposit menu. In case user cancels the transaction returning of the entire

cash except notes diverted for impounding

xii. Sending message to Core Banking for Crediting the account.

xiii. Printing of receipt for the user (upon obtaining confirmation message from

Core Banking) with denomination details of cash credited to account, the

currency rejected, date and time stamp, transaction details and

beneficiary account number details and account name.

xiv. EoD report to be customised as per Bank’s requirement. Primarily the

EOD report should provide summary of transactions denomination wise,

log of successful transactions with tranid, account number and amount

deposited, log of un successful transactions

xv. Other MIS of Counterfeit notes detected, soiled /non-issuable notes,

Transactions where deposit accepted but transactions failed,

reconciliation report etc.

xvi. Printing the EOD report on Receipt Printer roll and not on JP roll.

xvii. Appropriate messages on the screen as user prompts and guidance to

user etc.


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xviii. Capability to track the depositor for counterfeit currency notes preferablywith Recognition of the serial nos. of individual currencies Storing &passing on image data for later processing

xix. Sending the message of cassette full, low on receipt printer stationery toone node on Branch LAN

xx. Stacker getting full and low on stationery alerts should be displayed on

one node connected to Branch LAN

4.21.2 During the period of Warranty and AMC the Bank would implement Card

based transactions with PIN authentication on BNA using interface to Bank’s IST

ATM Switch with following broad functionality:-

i. Deposit of Cash to the Card holders Primary and other linked

accounts

ii. PIN change facility

iii. Balance Enquiry

iv. Updation of mobile number

v. Tax payments

vi. Card to Card Transfer

vii. Remittance through IMPS/ NEFT/IMTviii. Receipt Printing for Transaction with following details:

Date and TimeLocation Code (Alphanumeric)Card no.Account No.Transaction SL No.AmountDescription of transaction

ix. Should allow cardholder to cancel a transaction before its execution.(Appropriate message should appear guiding the customer)

x. Should maintain audit trail with date and time stamp for eachtransaction

xi. Deposit of Cash to the credit of account holder of another Bank.

4.22 Should have the Monitoring tools for giving comprehensive error reportingupon enabling Cash Recycler function.

4.23 Should be capable of Audio guidance in two / three languages. (The requiredWAV files to be provided by the vendor)

4.24 BNA should be provisioned to add further functions easily and also to disableany of the functions as per Bank’s requirements during the contract period.

4.25 The Vendor should design and load all the Screens for the functionalityrequired to be made live by the Bank from time to time.


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4.26 The Vendor should deliver BNA with 10 rolls of receipt printer and 10 roll of JProll with each BNA without any additional cost. The paper quality of thermal printerpaper should ensure print retention upto one year. In the event of successful testingof required EOD reports and transaction log on Receipt Printer, the Bank may notrequire JP printing as such the upon successful POC, the Vendor may not supply JPprinter rolls.

PART 5 TERMS AND CONDITIONS

5.1 Period of Contract

The Bidder should commit to install the BNA with Technical and Functional

Specifications contained in this RFP and provide the services detailed in this

document for the contract period of 7 years. The seven years contract period would

comprise of 1 year warranty and 6 years AMC.

5.2 Vendor shall be fully responsible for the manufacturer’s warranty in respect of

proper design, quality and workmanship of all equipment, accessories etc. covered

by the offer during contract period.

5.3 Vendor must warrant all equipment, accessories, spare parts etc., against any

manufacturing defects during the warranty and AMC period.

5. 4 Comprehensive Warranty

Vendor should provide Comprehensive Warranty for a period of one year from the

date of acceptance of the BNA (as per date of Installation Acceptance Certificate)

for the BNA, accessories, Hardware and Software. During warranty period Bank will

not pay any charges for Engineer’s visit and cost of replacement and repair of the

parts except when the BNA part is physically damaged by miscreant or otherwise.

5.5 Comprehensive Annual Maintenance Contract (AMC)

Bank will enter into an Annual Maintenance Contract (AMC) with the Vendor after the

expiry of warranty of one year. Vendor should provide comprehensive AMC for

minimum period of six years after the expiry of One year Warranty period at annual

rate of 8% of the Cost of the BNA quoted in the Price Bid for maintenance of the

BNA.

5.6 Responsibilities of the Vendor during Warranty and AMC


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5.6.1 During the period of warranty and subsequent AMC period, repair and

replacement of any of the part on account of product malfunctioning caused by

circumstances not attributable to the Bank should be done free of cost by the vendor

within one working day that is on next working day from the day on which the call

was logged at all branches (if it affects / impacts operation of BNA) and within four

working days at all locations (if it does not impact the operation of BNA).

5.6.2 Bank reserves right to levy penalty @ Rs. 250 per incident per day for

incidents which results in stopping the services of the BNAs. The penalties will be

recovered from the payment due to the Vendor under Warranty or AMC contract with

the Bank for the BNAs. The force majeure circumstances shall be excluded from

calculation of penalty. The Penalty will be capped at the amount of the warranty or

AMC payment for the year due for the particular BNA.

5.6.3 Maintenance under this agreement shall cover, inter alia, free provision of

such spares, parts, kits, software, including ej pulling, as and when necessary to

ensure that the Equipment function in a trouble-free manner.

5.6.4 Bank staff will be responsible for functions like JP roll replacement,

replacement of receipt printer roll, removal of JP paper jam, currency jam at

cassettes, currency jam / fault developed at deposit / dispense slots, currency stuck

at cassettes etc. However, in the event the problem is beyond technical knowledge

of Branch staff and exigencies, the call will be logged and Vendor needs to attend it

as part of comprehensive Warranty / AMC services.

5.6.5 All parts including cassettes will have a one year warranty as well as

comprehensive AMC for six years. All parts will be repaired and / or replaced by the

Vendor as and when required free of cost during the seven year contract period.

However, if any physical damage is observed due to negligent handling of Banks

staff and the part is non-functioning then Bank will pay the replacement cost at the

rate per spares /parts quoted by the successful Vendor as per Form 8.13 Rates for

Spare parts. The Bank reserves the right to procure the part from another source if

the rates are lower in case of need.

5.6.6 BNA should function round the clock with built-in fault tolerance features

5.6.7 Maintenance under the agreement shall include two updates of screens, two

times IP changes / change of combination lock in a single year, de-installation and

reinstallation of entire set up activation of EJ for requirement of shifting of BNA twice

during the contract period. The shifting / transportation cost will be borne by the

Bank.


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5.6.8 In cases where unserviceable parts of the Equipment need replacement on

account of product malfunction caused by circumstances not attributable to the

Bank, Vendor shall repair/ replace such parts at no extra cost to the Bank.

5.6.9 Bidder shall provide repair and maintenance service for resolution of the

issues through its own service personnel on telephonic /email communication by the

Bank. All repairs and maintenance service described herein shall be performed by

qualified maintenance engineers totally familiar with the equipment.

5.6.10 If any particular machine is frequently becoming out of order for mechanical

reasons for more than three times in a month and such incidence occurs for three

consecutive months, the Bank may ask the vendor to replace the machine and

Vendor should replace the machine with another new machine at no extra cost to the

Bank.

5.6.11 In case of need the Vendor will provide the image of the depositor of

particular transaction from BNA integrated surveillance system

5.6.12 The vendor will ensure that at the time of delivery of BNA the machines are

not affected by virus/malware and will ensure that the vendor’s employees attending

to the BNA during warranty/ AMC do not introduce virus/malware and in case of

dispute Bank’s decision will be final.

5.6.11 The BNA machine should be energy efficient.

5.7 The Vendor shall design the Screens required for enabling the functionality.

Any modifications / additions to the Screens should be done free of Cost. The

background design of Screen would be provided by the Bank. If required the Vendor

should send its personnel at each branch for installation and updation of the Screens

5.8 Bidder should guarantee that the equipment delivered to the Bank is brand new,

including all components.

5.9 The Application Software should be configured to print the JP log on Receipt

Printer that is Summary sheet denomination wise and log of transactions on EOD

should be printed on receipt printer.

5.10 The Vendor should deliver along with the machine at each branch 10 rolls of

receipt Printer and JP. The paper quality of each thermal printer paper should

ensure print retention for a period of one year.


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5.11 The vendor should also guarantee that all the hardware and software supplied

is licensed and legally obtained.

5.12 The vendor should timely apply/load all software patches, templates of new

notes and fake notes, loading of complete new screens (not more two times in a

year) in the individual BNA during the Warranty and AMC period. This job has to be

done as part of Warranty and AMC support services, without any extra cost/visit

charges. In case BNA accepts any counterfeit note/s, the incident will be reported to

the Vendor and vendor has to make good for the loss immediately. The configuration

of the BNA should be checked immediately and rectified.

5.13 Vendor should provide necessary interface, hardware and database, if

required for seamless interfacing / connecting to Bank’s ATM Switch without any

additional cost. In the event of upgradation of the ATM Switch Software version

during the contract period, the Vendor should ensure working of the existing full

functionality. For the purpose, if necessary modifications / enhancement are

required to be done by the Vendor in BNA Application it should be done without any

additional cost.

5.14 Functionality of Cardless transactions as mentioned in PART 4 above

requires to be customised and successfully tested within one month of issuance of

Letter of Intent. Functionality of Card based transactions for all types of Cards

interfacing Bank’s ATM switch as mentioned in Part 4 above should also be provided

free of cost during the Warranty and AMC period.

5.15 The required cabling and conditioned power supply to connect to the Branch

LAN / networking, Air-conditioning arrangement will be done by the Bank.

5.16 The vendor must ensure before delivery that operating system is hardened to

block the services which are not required. The vendor should provide BNA specific

firewall to take care of intrusion detection, port scans and other common virus

attacks.

5.17 Submission of Bids

5.17.1 It is a two staged bidding process. The Bidders’ shall seal one envelope each

of “Technical Bid” and “Price Bid” and both these envelopes shall be enclosed and

sealed in one outer envelope. The Outer envelope should bear the Project Name as

BOI 400 BNA RFP dated 15/02/2014.

The inner envelopes shall bear the Project Name as under:


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BOI 400 BNA RFP dated 15 /2/2014 Technical Bid or Price Bid as the case may be.

5.17.2 The Technical Bid envelope should contain the following documents:-

a) Form 8.1 Offer Letter

b) Form 8.2 Non-Disclosure Agreement

c) Form 8.4 Manufactures’ Authorisation Form

d) Form 8.6 List of owned Service Centres and Franchisee Service Centres

e) Form 8.7 Bank Guarantee for Earnest Money

f) Form 8.9 Conformity to Eligibility Criteria and General details of the Bidder

g) Form 8.10 Track Record of operations

h) Form 8.11 Undertaking for Scope of Work

i) Form 8. List of Service Centres

j) PART 6 Technical Specification response in the RFP format

k) Pay order fvg. Bank of India of Rs. 25,000/- being cost of Bid.

l) Bill validator OEM certificate

5.17.3 The Price Bid envelope should contain the following

a) Price Bid Form as per PART 7 of the RFP document

b) Indicative Price list for Major Spares – Form 8.13

c) Specifications and cost of Thermal paper Roll – Form 8.12

5.17.4 Bids should be received by the Bank at the address specified, no later than

the date and time specified in the Invitation to Bid. The Bank may, at its discretion,

extend this deadline for the submission of Bids by issuing corrigendum amending the

RFP. Any Bid received after the deadline for submission of Bids prescribed, will be

rejected and returned unopened to the Bidder.

5.18 Preventive Maintenance

Bidder shall conduct preventive maintenance including but not limited to inspection,

testing, satisfactory execution of all diagnostics, cleaning and removal of dust and

dirt from Cash Acceptor Slot, Cassette the interior and exterior of the Equipment and

necessary repairing of the Equipment minimum once in a month to ensure that the

equipment is in efficient running condition so as to ensure trouble free functioning.

The Preventive maintenance should be scheduled after the business hours of the

branch in which the BNA is installed. Branch will maintain a register of preventive

maintenance attendance by the vendor personnel.


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5.19 The Vendor shall depute it’s representative / engineer for 15 working days on-

site at the branch upon commissioning of the BNA for the purpose of training /

educating the branch staff and initiating customers to use the BNA. The operational

onsite training to the Bank’s staff in performing admin job, EOD process, reconciling

the Cash with summary report, replacing receipt printer roll, removing the cash

deposited from the cash cassettes, safe lock PIN change etc. should be provided

during the 15 days of hand holding period. The representative of the Vendor should

remain present throughout the day for these 15 days. Thereafter once in half year if

required by the Bank at any particular branch site, such training for one day should

be provided at no additional cost apart from the warranty and maintenance services

covered under the contract.

5.20 Installation Acceptance Certificates

On successful commissioning of the BNA and completion of 15 working days on site

support and training by Vendor’s qualified engineer, the Installation acceptance

certificate should be jointly signed by the Vendor and the representative of the

Branch. The date on which such certificate is signed shall be deemed to be the date

of Acceptance of the BNA system.

5.21 Bidders should note that all the information required by the Bank as per RFP

needs to be provided. Incomplete information may lead to non-selection.

5.22 Period of Validity of Bids

5.22.1 Bids shall remain valid for 180 days from the date of opening of the Bid. A Bid

valid for a shorter period may be rejected by the Bank as non-responsive. In

exceptional circumstances, the Bank may seek the Bidders’ consent for extension of

the period of validity. The request and the responses thereto shall be made in

writing.

5.22.2 No Bid may be withdrawn in the interval between the deadline for submission

of Bids and the expiration of the period of Bid validity. Withdrawal of a Bid during this

interval may result in the Bidder’s forfeiture of its Bid security

5.23 Evaluation of Bids

5.23.1 Technical Bids will be opened in the presence of the authorized

representatives of the bidders and Bank’s Tender committee. No bid will be rejected

at the time of opening of the Bid.

5.23.2 Preliminary Examination


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5.23.2.1 The Bank will examine the Bids to determine whether they are complete,

required forms, documents, financial statements, reference letters, make model of

BNA offered etc. have been furnished, the documents have been properly signed,

and the Bids are generally in order. The Bank may, at its discretion, waive any minor

infirmity, non-conformity, or irregularity in a Bid, which does not constitute a material

deviation.

5.23.2.2 The Bank will examine whether the Bid and whether the Bidder is eligible

in terms of Part 3 – Eligibility Criteria. During evaluation of the Bids, the Bank at its

discretion may ask a bidder for clarification of its bid. The may visit the reference

sites to ascertain the eligibility of the Bidder in terms of the PART 3 Eligibility Criteria.

5.23.2.3 The request for clarification and the response shall be in writing, and

no change in the substance of the bid shall be sought, offered or permitted.

5.23.3 Technical Evaluation

5.23.3.1 The Bank reserves the right to evaluate the bids on technical &functional parameters including visit to inspect live site/s of the bidder, interactwith the banks whose reference letters are submitted. The technical bids will beevaluated inter alia on the basis of the following key criteria:

a) Ability of the proposed BNA to meet functional (transactional)requirements outlined in this document.

b) Compliance of the Make and Model of BNA proposed with technicalspecifications laid down in the RFP

c) Bidder’s owned and its subcontractor's support facilitiesd) Project management capabilities of the Biddere) Bidder’s experience / expertise with respect to the delivery of Scope of

work laid down in the RFPf) Availability of Managed Services Centre and EJ Management

credentialsg) Any other relevant feature

5.23.3.2 The Technical response with respect to the make and model quoted and

requirements of technical and functional specifications mentioned in the RFP will be

evaluated. The Bank may cross check with other banks whose reference is

submitted by the Bidder in its Bid and any other external source as deemed fit. The

Bank’s decision on satisfactory level for technical shortlisting of Bid will be binding on

all bidders.

5.23.4 Evaluation of Price Bids


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5.23.4.1 The Price Bids of only those Bidders who are evaluated as eligible as per

Eligibility Criteria contained in PART 3 and responsive to Technical and Functional

Specifications will be opened. The date and time of opening of Price Bids will be

communicated to such shortlisted Bidders.

5.23.4.2 The Price Bids will be opened in presence of the representatives of the

Bidders. The per unit Total Cost of Ownership of BNA quoted by the Bidders will be

declared at the time of opening.

5.23.4.3 The Bank will evaluate the Price Bids with respect to any deviations with

respect to the terms and conditions.

5.23.4.4 If there is any arithmetical error the same will be corrected. Successful

Bidder does not accept the correction of the errors, its Bid will be rejected, and its

Bid security may be forfeited.

5.23.4.5 The Price quoted by bidders will be compared to arrive at the lowest

(L1) Price quoted. All the Price bids after their evaluation on the parameters

mentioned in Part 7 of this RFP would be arranged in ascending order and the L1

Bidder would be identified as one whose bid has been evaluated to be the lowest.

5.24 Award of Contract Criteria

The Bank will award the Contract to the successful Bidder who would be determinedto be eligible to qualify to perform the Contract satisfactorily, whose credentials areevaluated as conforming to the eligibility criteria and product offered is evaluated asresponsive to the Technical and Functional Specification and quoted the lowestcommercial Bid.

5.25 Letter of Intent

5.25.1 Upon issuance of Letter of Intent by the Bank the Vendor should

execute Contract Form as per Form 8.3 of the document.

5.25.2 Failure of the successful Bidder to sign the contract and return it to the

Bank within 15 days from the date of award of contract shall constitute sufficient

grounds for the annulment of the award and forfeiture of the Bid security.

5.26 Such selected lowest bidder would be required to successfully complete the

interface to Bank’s ATM Switch for integration to CBS for cardless transaction

processing and conduct POC (Proof of Concept) for the complete functionality


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required by the Bank within one month from the date of issuance of Letter of Intent.

The test BNA required for the purpose should be deployed by the Vendor at location

required by the Bank without any additional cost.

5.27 Deployment of BNA

5.27.1 The Bank will issue Purchase Order/s for 400 branch locations upon

successful completion of POC or in case of exigencies when the interface with ATM

Switch gets ready the orders will be placed.

5.27.2 The Vendor should deploy the BNA at the respective branch /es within four

weeks of receipt of purchase order.

5.27.3 The Vendor should commission the BNA within 10 days of the Branch site

getting ready.

5.28 Repeat Order

The Bank reserves the right to place repeat order with the selected Vendor for 20%

of the RFP quantity that is 80 additional BNAs by 31st March 2015.

5.29 Order Cancellation

5.29.1 If the Vendor fails to install and commission the BNA equipment within the

stipulated time schedule or the extended date if communicated by the Bank, it will be

treated as breach of contract. The Bank reserves its right to cancel the order in the

event of delay in customisation / testing of the interface and/or installation /

commissioning of BNA by giving a notice of 15 days to the Vendor.

5.30 Vendors shall indemnify, protect the Bank against all claims, losses, costs,

damages, expenses, action suits and other proceedings, resulting from infringement

of any Patent, trademarks, copyrights, agency/dealership etc., or such other

statutory infringements in respect of the entire software and hardware supplied by

the Vendor.

5.31 At any time prior to the deadline for submission of Bids, the Bank may

modify the RFP Document, by issuing Corrigendum to RFP. Notification of

amendments will be put up on the Bank’s Website and will be binding on all Bidders.

5.32 The Bank shall be under no obligation to accept the lowest or any other bid

received in response to this RFP and shall be entitled to reject any or all offers

without assigning any reason whatsoever.


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5.33 Only one Model / Make strictly conforming to the specifications as mentioned

in the RFP should be quoted. When the configuration/ feature required is not

available in a particular model, the next available higher configuration model shall be

offered. The Models proposed/ marked for withdrawal from the market and the

models under quality testing should not be offered. The model offered should be

supported for a minimum period of 6 years after expiry of warranty period.

5.34 Bid Currency

Bids are to be quoted in Indian Rupees only.

5.35 Bid Prices

5.35.1 Bid price should be quoted as per format given in Part 7 of the RFP.

5.35.2 The per unit quoted price should be inclusive of customs and import duty, all

Service Charges, any other applicable duties and taxes, packing, Freight and

Forwarding, Transit Insurance, Local transportation, Hamali Charges, completing the

Road permit formalities, if required, installation charges etc. but exclusive of Sales

Tax/VAT, Octroi, local taxes, entry tax. The vendor shall coordinate with the

concerned agencies to complete the road permit formalities, if any, and there shall

not be overhead costs to the Bank for obtaining such road permits. However, Octroi/

Entry Tax if applicable will be reimbursed at actual, subject to production of original

receipts.

5.35.3 The amount of AMC per unit quoted for four years period should be

exclusive of Service tax. The Service tax as applicable from time to time on the AMC

payable will be borne / paid by the Bank. In case of any new tax on the fees payable

for AMC services rendered by the vendor being introduced subsequently, the same

will be borne by the Bank.

5.35.4 Prices quoted by the Bidder shall be fixed during the Contract Period of 7

years comprising of One year Warranty and six years AMC. The price quoted shall

not be subject to variation on any account, including exchange rate fluctuations. A

Bid submitted with an adjustable price quotation will be treated as non-responsive

and will be rejected.

5.36 Payment Terms

5.36.1 All Payments will be released by the respective Zonal Offices for the BNAs

installed at branches under its jurisdiction.


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5.36.2 Upon delivery of the BNA at the branch site 70% of the unit cost will be

paid. The payment will be made against production of delivery challan and invoices.

The balance 30% will be paid upon submission of the Installation acceptance

certificate, proof of successful EJ pulling (by providing Text file of EJ and

Reconciliation report for one day transactions of the BNA) and submission of

Performance Bank Guarantee. This payment can be released on site by site basis.

5.36.3 Upon completion of the warranty period, the AMC charges will be paid on half

yearly arrears basis after ensuring renewal of Performance Guarantee. The AMC

charges per year fixed for six years will be paid annually in arrears. The applicable

service tax will be paid separately. This payment will be made for all sites under the

Zone together.

5.36.4 The TDS will be deducted at the applicable rate as per provisions of the

applicable law.

5.37 Performance Bank Guarantee

5.37.1 The selected Vendor shall provide on an annual basis a Performance Bank

Guarantee from a reputed public sector or private sector bank for an amount of 10%

of the Total Cost of Ownership per BNA for the total no. of BNAs installed at the

branches under one Zone of the Bank. Performance Bank Guarantee will be

annually renewable through the period of contract with a claim period of 3 (three)

months.

5.37.2 In the event of non-performance of obligations, the Bank shall be entitled to

cancel the contract and invoke the Performance Bank Guarantee without notice or

right of demur to the Vendor apart from the other provisions of cancelling the order in

terms of the.

5.38 Resolution of Disputes

5.38.1 The Bank and the Supplier shall make every effort to resolve amicably bydirect informal negotiation, any disagreement or dispute arising between themunder or in connection with the Contract.

5.38.2 If, after thirty (30) days from the commencement of such informalnegotiations, the Bank and the Supplier have been unable to resolve amicablya Contract dispute, either party may require that the dispute be referred forresolution to the formal mechanisms specified herein below. Thesemechanisms may include, but are not restricted to, conciliation mediated by a


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third party, adjudication in an agreed national forum.

5.38.3 The dispute resolution mechanism to be applied shall be as follows:

a) In case of Dispute or difference arising between the Bank and aSupplier relating to any matter arising out of or connected with thisagreement, such disputes or difference shall be settled in accordance with theArbitration and Conciliation Act, 1996. Where the value of the contract isabove Rs. 1 Crore, the arbitral tribunal shall consist of 3 arbitrators one eachto be appointed by the Bank and the Supplier. The third Arbitrator shall bechosen by mutual discussion between the Bank and the Supplier.

b) Arbitration proceedings shall be held at Mumbai, India, and thelanguage of the arbitration proceedings and that of all documents andcommunications between the parties shall be English;

c) The decision of the majority of arbitrators shall be final and binding uponboth parties. The cost and expenses of Arbitration proceedings will be paidas determined by the arbitral tribunal. However, the expenses incurred byeach party in connection with the preparation, presentation, etc., of itsproceedings as also the fees and expenses paid to the arbitrator appointed bysuch party or on its behalf shall be borne by each party itself; and

d) Where the value of the contract is Rs. 1 Crore and below, the disputes ordifferences arising shall be referred to the Sole Arbitrator. The Sole Arbitratorshould be appointed by agreement between the parties.

5.39 Jurisdiction

All disputes would be subject to Indian laws and jurisdiction, and settled at courts in

Mumbai.

5.40 Indemnity

The Vendor shall indemnify, protect and save the Bank against all third party claims,

losses, costs, damages, expenses, action suits and other proceedings, resulting

from infringement of any law pertaining to patent, trademarks, copyrights, licensing

etc. or such other statutory infringements in respect of all the hardware and software

used by them.

5.41 The Bank reserves the right to accept or reject any Bid /offer received in part

or in full, and to cancel the Bidding process and reject all Bids at any time prior to

contract of award, without thereby incurring any liability to the affected or Bidder or

Bidders or any obligation to inform the affected Bidder or Bidders of the grounds for

the Bank’s action.


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5.42 Bank reserves the right to cancel the entire Bidding process at any stage

without assigning any reason whatsoever.

5.43 Bids submitted with counter condition / assumption will be rejected by theBank.

5.44 Force Majeure

5.44.1 The Vendor or the Bank shall not be liable for default or non-performance of

the obligations under the contract, if such default or non-performance of the

obligations under this contract is caused by any reason or circumstances or

occurrences beyond the control of the Vendor or the bank, i.e. Force Majeure. For

the purpose of this clause, “Force Majeure” shall mean an event beyond the control

of the parties, due to or as a result of or caused by act of God, wars, insurrections,

riots, earth quake and fire, revolutions, floods, epidemics, quarantine restrictions,

trade embargos, declared general strikes in relevant industries, satellite failure, act of

Govt. of India, events not foreseeable but does not include any fault or negligence or

carelessness on the part of the parties, resulting in such a situation. In the event of

any such intervening Force Majeure, either party shall notify the other in writing of

such circumstances and the cause thereof immediately within five calendar days.

Unless otherwise directed by the Bank, the Vendor shall continue to

perform/render/discharge other obligations as far as they can reasonably be

attended/fulfilled and shall seek all reasonable alternative means for performance

affected by the Event of Force Majeure.

5.44.2 In such a case, the time for performance shall be extended by a period(s)

not less than the duration of such delay. If the duration of delay continues beyond a

period of 180 days, the Bank and the Vendor shall hold consultations with each other

in an endeavor to find a solution to the problem. Notwithstanding above, the decision

of the Bank shall be final and binding on the Vendor.


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PART 6 TECHNICAL SPECIFICATIONS

FRONT ACCESS BUNCH NOTE ACCEPTOR WITH RECYCLING CAPABLE /

RECYCLING READY HARDWARE

Name of the OEM / Manufacturer:

Make and Model:

Deviations in technical specifications should be clearly indicated in the remark

column.

SlNo

Features Yes /No

Remarks

1. Processor and Hardware1.1 Intel® i3 Processor or above1.2 2 GB DDR2 RAM or higher1.3 2x 500 GB IDE/SATA HDD1.4 USB ports in front for front access BNAs1.5 DVD Writer1.6 101Keys Keyboard (optional)1.7 Microsoft Windows 7 or higher with latest Service

pack1.8 Software with CEN 3.0 complaint XFS and cross-

vendor support1.9 OS hardening (with firewall). BNA should be

adequately hardened and only essential servicesshould be activated. No malware includingviruses, worms, Trojans should enter the BNAand affect the system.

1.10 BNA should be accessible to physicallyChallenged, Wheel Chair Access and VisuallyChallenged as per ADA/AFA & RBI guidelines

2. Currency Chest2.1 UL 291 Level1 certified secured chest / CEN1

Certified Secure Chest2.2 S&G / MAS Hamilton (KABAMAS-CENCON) dual

electronic combination lock of 6+6 digits withcapability having One time combination (OTC)option and audit trail without any hardwarechange

2.3 Alarm sensors for temperature status, vibrationstatus and chest open status while sending


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SlNo

Features Yes /No

Remarks

signal/messages to Switch/Management Centre3. Hybrid Dip Card Reader

3.1 Dip Smart Card Reader with capability to readtrack 1 & 2

3.2 EMV Level 1 Version 4.0 or later, as certified3.3 BNA should be ready for using EMV chip cards3.4 Software, firmware, license for using smart card

on BNA3.5 EMV software on Chip Card access that Bank

can implement on the machine upon enablinginterbank deposit and /or cash withdrawal byactivating Cash recycler

4. Customer Interface on BNA4.1 15” LCD4.2 Vandal Screen with Privacy Filter4.3 Rugged spill proof Triple DES enabled keyboard

with polycarbonate tactile / stainless steel EPP pinpad keys, EPP pin pad to be PCI Compliant withsealed metal keypad

4.4 Touch screen with support for visuallyhandicapped through Function Defined Keys 4 + 4AND EPP

4.5 Braille stickers on all devices as per requirementsto support the visually challenged

4.6 Voice guidance support with internal speakers &headphone jack

4.7 Trilingual Screens Support (Screen Text will beprovided by the Bank)

5. Bunch Note Acceptor, Recycler ready Cash Deposit Module5.1 Bunch Note Accepting and Dispensing with

capacity upto 200 notes.

5.2 BNA should accept all denominations Rs.50,Rs.100, Rs.500 & Rs.1000

BNA should have template for all new variants ofRs.50, Rs.100, Rs.500 & Rs.1000. Vendor toprovide details. Vendor should update thesoftware to support all new variants currencynotes as well as new denominations, if any,issued subsequently without any extra cost to theBank.

5.3 Minimum of 4 Deposit cassettes and 1 Rejectcassette (3 Recycler Cassettes each for different


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SlNo

Features Yes /No

Remarks

denominations, 1 Deposit Cassette for deposit ofmixed denominations and minimum 1 Cassettefor rejected notes, impounded / counterfeit notesand retracted notes having at least one separatecompartment for counterfeit notes.

Initially, all cassettes of BNA should beconfigured for accepting deposit. Minimum threecassettes should be able to reconfigure at noextra cost in case Bank decides to implementrecycler feature

5.4 Each Cassette should have capability to holdnotes of any denominations

5.5 Denomination-wise sorting of the depositedcurrency notes.

5.6 Cassettes capacity of minimum 2200 notes

5.7 Reject Bin with capability to hold Reject/Retracted notes

5.8 Four orientation bill validation for good and badcurrencies

5.9 Notes deposited should be categorized and putinto individual bins once they are accepted by themachine

5.10 Should support cardless transactions for accountbased transactions

5.11 Should support cardbased transactions for alltypes of cards issued by the Bank/s

5.12 Appropriate treatment for various categories ofBank Notes,viz.

1. No Currency Note (Reject)2. Counterfeit Currency Note (Impound)3. Suspicious Currency Note (Reject)4. Real Currency Note (Accept)5. Soiled Currency Note Reject /Accept

5.13 Capability to track the depositor for counterfeitcurrency notes preferably with

- Recognition of the serial nos. of individualcurrencies

(Serial number of counterfeit currency retractedfor impounding to be captured in EJ / MIS report


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SlNo

Features Yes /No

Remarks

of notes retracted)5.14 Foreign object detection in the input tray5.15 Temporary stack unit – escrow capacity of 200

notes5.16 Should support pin based authorization of

transactions5.17 Capability to react and request the customer to

insert the bundle correctly5.18 Capable of both side scanning of Bills5.19 Full Bill validation time required should not

exceed 8 to 10 seconds5.20 Compliance to RBI’s Note Authentication and

fitness sorting parameters.6. DES chip / Security

6.1 Capable of supporting Remote key Management– DES/RSA

6.2 Triple DES chip with encryption / verification /validation software. Should support AES withoutany additional hardware.

7. Integrated BNA Surveillance Solution

7.1 Solution must be able to capture image of thecustomer approaching and performingtransactions at the ATM. This solution should bean Integrated with the machine and captureimages based on motion

7.2 Solution should be able to store the images/videoin a digital format for minimum 3 months at anaverage of 300 transactions per day.

7.3 Solution must provide an interface to browse,search and archive the stored video / images onhard disk or external media.

7.4 Solution must be able to capture & stamp thetransaction information on the images.

7.5 Superimpose date, time and transaction data onto the recorded images.

7.6 The solution must not degrade the performance ofBNA, e.g. speed of normal transaction

7.7 The hardware should be integrated within theBNA

7.8 Solution must be capable to take necessarybackup of stored image and retrieval the same atany point of time.

7.9 Machine should support second camera ifrequired which would be deployed by the Bank inBNA lobby.


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8. Software Agent8.1 The BNA should be capable of supporting a third

party software agent such asSDMS/Infobase/Radia, etc.

Vendor should provide software agent for EJpulling and Remote Monitoring Software supportfor the BNA to monitor its functions from a Centralsite. Vendor should install EJ software on allBNAs and pull the EJs on daily basis to itsManaged service Centre.

8.2 Should be capable of interface using ISOmessage standard with Bank’s Core bankingsolution if required by the Bank

9. Connectivity9.1 Should have Network Interface Card 10/100

Ethernet Card9.2 Should be capable of interfacing Bank’s Switch

IST using existing device handlers (NDC/D912) atno additional cost to the Bank

9.3 BNA must support TCP/IP10. Others10.1 Minimum 40 Column 80 mm Graphic Thermal

Receipt Printer10.2 DMP/Graphic Thermal Journal Printer to print

audit trail10.3 Low media warning for all items viz. bills, journal

roll, consumer printer roll etc.10.4 In-built SMPS to work on 230V 50 Hz power

supply.10.5 Support input voltage of 230V AC /50 Hz with +/-

5%variation.10.6 Should provide hardware and software for the

day-to-day operations required by the custodian10.7 BNA should have pin pad shield covering all three

sides.10.8 Kiosk should have inbuilt Bar Code Reader to

read and identify the 15 digit account number from

the Bar Coded passbooks

11. Transactions to be made available at the BNA with Interface / connectivityto Bank’s ATM Switch and Core Banking Software

11.1 Card less transactions to be made available as


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per functionality detailed in Part 4 of the RFP11.2 Card based transactions to be made available as

per functionality detailed in Part 4 of the RFP


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PART 7 : PRICE BID

Bidders should submit the Price Bid in the following format :-

To,The General Manager,

Bank of India, Head Office,Information Technology Department,Star House, C-5, G-Block,Bandra Kurla Complex,Bandra (East), Mumbai-400051,

Dear Sir

Your RFP dated 15/02/2014for Supply, Installation and Maintenance of 400 BNA

----------------------------------------------------------------------------------------

We refer to our offer letter dated -------- in response to your captioned RFP. Weoffer --------------- make and model of BNA of which we are the manufacturers / weare the authorized distributors.

7.1 Price quoted per unit of BNA is as under:-

Sr. No Particulars Total Unit cost

INR

1 Bunch Note Acceptor with Cash recycler ready

feature inclusive of one year warranty per unit

(inclusive of all customs and import duty but

exclusive of all sales tax / VAT, local taxes, octroi /

entry tax)

A Cost of BNA

B Annual Maintenance Cost will be applicable

upon completion of one year Warranty Period.

2 Add:- AMC at 8% of Cost of BNA for 1st year

(exclusive of Service tax) per unit

3 Add:- AMC at 8% of Cost of BNA for 2nd year

(exclusive of Service tax)

4 Add:- AMC at 8% of Cost of BNA for 3rd year


5 Add:- AMC at 8% of Cost of BNA for 4th year


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B Total Cost of AMC for contract period

(2+3+4+5+6+7)

8 Total Cost of ownership (A+B)

Total cost of ownership in words- Rupees

7.2 Total Cost of Ownership to the Bank will not change due to exchange

fluctuation, and import duty etc. during contract period of 7 years.

7.3 The AMC percentage of 8% of cost of the BNA (Item A of 7.1 above) per year

will not change during the contract period of 7 years. The Service tax on AMC will

be paid by the Bank at applicable rate from time to time

7.4 Any Price Bid not in conformity with the above format or incomplete in any

respect will be rejected / disqualified by the Bank.

7.5 The BNAs will be installed by us at the branches located across the country

as per directive of the Bank.

7.6 The Bank may issue order/s for additional requirement of 20% of the RFP

quantity of 400 BNA that is 80 BNAs upto March 2015 at the above rates.

7.7 Payment will be released by the respective Zonal Offices for the BNAs

installed at branches under its jurisdiction as under:-

7.7.1 Upon delivery of the BNA at the branch site 70% of the unit cost will be

paid. The payment will be made against production of delivery challan and

invoices. The balance 30% will be paid upon submission of the Installation

acceptance certificate, proof of successful EJ pulling (by providing Text file of EJ

and Reconciliation report for one day transactions of the BNA) and submission of

Performance Bank Guarantee amounting to 10% of the Total Cost of Ownership.

7.7.2 Upon completion of the warranty period, the AMC charges will be paid on

annually in arrears after ensuring renewal of Performance Guarantee. The AMC

charges per year fixed for six years will be paid annually in arrears. The

applicable service tax will be paid separately. The AMC charges will be released


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centrally by the respective Zonal Office. This payment will be made for all sites

under the Zone together.

7.8 The TDS on all payments will be deducted at the applicable rate as per

provisions of the applicable law.

7.9 Bids submitted with counter condition / assumption will be rejected by the

Bank.

7.10 Bank reserves the right to reject all or any of the Bids submitted withoutassigning reason to the Bidders.

7.11 We confirm that above commercials quoted and all the Terms and Conditions

of the Contract contained in RFP dated 15/02/2014 for Supply Installation

Commissioning of 400 Bunch Note Acceptor Machines are acceptable to us.

.

Dated this ....... day of ............................ 2014

_________________________________

________________________________

(Signature) (Name) (In the capacity of)

Duly authorised to sign Bid for and on behalf of

_________________________________


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PART 8 - FORMS

FORM 8.1

OFFER LETTER

(to be included in Technical Bid Envelope)

Date : ……………………………

To,Bank of India,Information Technology Department,8th Floor , Star House,C-5, G-Block, Bandra Kurla ComplexBandra (East), Mumbai-400 051.

Sir / Madam,

Ref: Your RFP dated: 15/02/2014 for Supply, Installation and Maintenance of

400 BNA

Having examined the captioned RFP Document dated 15/02/2014, we, the

undersigned, offer to Supply, install, commission with integration to Bank’s ATM

Switch / Core Banking Solution 400 Bunch Note Acceptor machines as per the

Technical and Functional Specification contained in the RFP and maintain them for

contract period of 7 years in conformity with the scope, terms and conditions of the

captioned RFP.

While submitting this bid, we certify that we have not induced nor attempted to induce

any other bidder to submit or not submit a bid for restricting competition and the references

submitted are genuine.

We agree that the per unit cost quoted in the Commercial Bid and the AMC rate

stipulated by the Bank will remain valid for the period of the contract. The

commercials quoted for the optional items of spares and accessories quoted shall

remain valid for a period of the contract.

We certify that we are manufacturers/ authorized distributor of

____________ (Name of brand) BNA having factories at

____________________________. The make and model of BNA has__________

number of BNAs deployed for various banks in India.


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If our Bid is accepted, we will obtain the guarantee of a reputed Bank for the due

performance of the Contract, for an amount of 10% of the Contract value / Total Cost

of Ownership to the Bank.

Until formal contract form is executed, this Offer letter / Proposal, together with your

written acceptance thereof and your notification, shall constitute a binding contract

between us.

We undertake that, in competing for (and, if the award of Contract is made to us, in

executing) the said contract, we will strictly observe the laws against fraud and

corruption in force in India namely “Prevention of Corruption Act 1988”.

We understand that Bank is not bound to accept the lowest or any Bid that may be

received.

We also certify that we have not been blacklisted by any PSU Bank/IBA/RBI during

the last five years.

Dated this ....... day of ............................ 2014

_________________________________ ________________________________(Signature) (Name) (In the capacity of)Duly authorised to sign Bid for and on behalf of _________________________________


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FORMAT 8.2

NON-DISCLOSURE AGREEMENT

WHEREAS, we, ________________________________________, having RegisteredOffice at __________________________________, hereinafter referred to as theCOMPANY, are agreeable to Supply, install, commission, with integration to Bank’s ATMSwitch / Core Banking Solution, 400 Bunch Note Acceptor machines for Bank of India,having its registered office at Star House, C-5, G Block, Bandra Kurla Complex, Mumbai –400 051, hereinafter referred to as the BANK and,

WHEREAS, the COMPANY understands that the information shared by the BANK in theirRequest for Proposal is confidential and/or proprietary to the BANK, and

WHEREAS, the COMPANY understands that in the course of submission of the offer for thesaid Supply, install, commission, with integration to Bank’s ATM Switch / Core BankingSolution, 400 Bunch Note Acceptor machines and/or in the aftermath thereof, it may benecessary that the COMPANY may perform certain jobs/duties on the Bank’s propertiesand/or have access to certain plans, documents, approvals or information of the BANK;

NOW THEREFORE, in consideration of the foregoing, the COMPANY agrees to all of thefollowing conditions, in order to induce the BANK to grant the COMPANY specific access tothe BANK’s property/information

The COMPANY will not publish or disclose to others, nor, use in any services that theCOMPANY performs for others, any confidential or proprietary information belonging to theBANK, unless the COMPANY has first obtained the BANK’s written authorisation to do so;

The COMPANY agrees that notes, specifications, designs, memoranda and other datashared by the BANK or, prepared or produced by the COMPANY for the purpose ofsubmitting the offer to the BANK for the said Supply, install, commission, with integration toBank’s ATM Switch / Core Banking Solution, 400 Bunch Note Acceptor machines, will not bedisclosed to during or subsequent to submission of the offer to the BANK, to anyone outsidethe BANK

The COMPANY shall not, without the BANK’s written consent, disclose the contents of thisRequest for Proposal (Bid) or any provision thereof, or any specification, plan, pattern,sample or information (to be) furnished by or on behalf of the BANK in connection therewith,to any person(s) other than those employed/engaged by the COMPANY for the purpose ofsubmitting the offer to the BANK and/or for the performance of the Contract in the aftermath.Disclosure to any employed/engaged person(s) shall be made in confidence and shallextend only so far as necessary for the purposes of such performance.

Authorised SignatoryName:Designation:

Office Seal:PlaceDate:


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FORMAT 8.3

CONTRACT FORM

THIS AGREEMENT made the .......day of.................................., 2014

Between .......................... (Name of Bank) (hereinafter called "the Bank") a body

corporate constituted under the Banking Companies (Acquisition and Transfer of

Undertakings) Act, 1970 and having its Head Office at ---------------------------------------

------------- (hereinafter referred to as the “Bank” which term shall, unless repugnant

to the context or meaning hereof, be deemed to mean and include its successors

and assigns)of the one part:

and ..................... (Name of Vendor) incorporated under the Companies Act, 1956

and having its registered office at ---------------------------------------- (hereinafter called

“the Vendor”) which term shall, unless repugnant to the context or meaning hereof,

be deemed to mean and include its successors and permitted assigns ) of the other

part :

(“Bank”, and “the Vendor” shall, wherever the context requires, be referred

collectively as “Parties” and individually as “Party” also)

WHEREAS Bank of India (the Bank) invited Bids vide Request for Proposal (RFP)

dated 15/02/2014 for Supply, Installation and Commissioning of Bunch Note

Acceptors. The Bid submitted by the Vendor in response the said RFP has been

accepted by the Bank.

One of the terms of the said RFP is that the Vendor shall sign the Contract Form with

the Bank. The parties are accordingly desirous of signing the said Contract Form.

NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:

1. In this Agreement words and expressions shall have the same meanings as

are respectively assigned to them in the RFP dated 15/02/2014.

2. The following documents of RFP dated 15/02/2014 shall be deemed to form

and be read and construed as part of this Agreement, viz.:

a) Invitation to Bid

b) Scope of Work

c) Eligibility Criteria

d) Terms and Conditions of Contract

e) Price Bid


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f) Forms

g) Notification of Award of Contract dated issued by the Bank.

3. In consideration of Supply, installation and Commissioning of the Bunch Note

Acceptors with Functionality and services required by the Bank rendering in terms of

the RFP HO/IT/BNA/2013-14/1 DATED 15/02/2014, the Vendor proposed to supply

BNA of -------------------------(make) -----------------(model) the Vendor, the Bank shall pay

the Price as stated below:-

Sr. No Particulars Total Unit cost

INR

1 Bunch Note Acceptor with Cash recycler ready

feature inclusive of one year warranty per unit

(inclusive of all customs and import duty but

exclusive of all sales tax / VAT, local taxes, octroi /

entry tax)

Cost of BNA

2 Add:- AMC at 8% of Cost of BNA for 1st year

(exclusive of Service tax) per unit

3 Add:- AMC at 8% of Cost of BNA for 2nd year


4 Add:- AMC at 8% of Cost of BNA for 3rd year








8 Total Cost of ownership (1+2+3+4+5+6+7)

Total cost of ownership in words- Rupees

4 Neither party shall disclose the confidential information to a third party. Theparties will, at all times, maintain confidentiality regarding the contents of this Agreementand proprietary information including any business, technical or financial information.

5 In consideration of the payments to be made by the Bank to the Vendor ashereinafter mentioned, the Vendor hereby covenants with the Bank to provide theequipment of BNA, functionality and services and to remedy defects therein, inconformity in all respects in terms of the RFP.


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IN WITNESS whereof the parties hereto have caused this Agreement to be executed in

accordance with the respective laws the day and year first above written.

Signed, Sealed and Delivered by the

said ..................................................... (For the Bank)

in the presence of:.......................................

Signed, Sealed and Delivered by the

said ..................................................... (For the Vendor)

in the presence of:.......................................


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FORMAT 8.4

MANUFACTURERS'/PRODUCERS’ AUTHORIZATION FORM

No. Date:

To:Bank of IndiaIT DepartmentHO

Dear Sir:

Ref: Your RFP HO/IT/BNA/2013-14/1 dated 15/02/2014

We who are established and reputablemanufacturers / producers of ______________________Description, Make andModel having factories / development facilities at (address of factory /facility) do hereby authorise M/s ___________________ (Name and address ofAgent) to submit a Bid, and sign the contract with you against the above BidInvitation.

We hereby extend our full guarantee and warranty for the Product / Equipmentand services offered by the above firm against the captioned RFP requirement.

We also undertake to provide any or all of the following materials,notifications, and information pertaining to the Products manufactured or distributedby the Supplier :

(a) Such Products / Equipment as the Bank may opt to purchase from theSupplier, provided, that this option shall not relieve the Supplier of anywarranty obligations under the Contract; and

(b) in the event of termination of production of Products quoted by theBidder:

i. advance notification to the Bank of the pending termination, insufficient time to permit the Bank to procure needed requirements; and

ii. following such termination, furnishing at no cost to the Bank, theblueprints, design documents, operations manuals, standards, sourcecodes and specifications of the Products, if requested.

We duly authorise the said Bidder / firm to act on our behalf in fulfilling allinstallations, Technical support and maintenance obligations required by thecontract.


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We confirm that in case the authorized distributor is not able to performtechnical and maintenance obligations as per the RFP terms during contract periodwe would provide the same to the Bank.

Yours faithfully,

(Name)

(Name of Producers)

Note:This letter of authority should be on the letterhead of the manufacturer andshould be signed by a person competent and having the power of attorney tobind the manufacturer. The Bidder in its Bid should include it.


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FORM 8.5

BUNCH NOTE ACCEPTOR INSTALLATION ACCEPTANCE REPORT

TERMINAL ID : Solid+BNA

From, To,M/s Bank of IndiaManager/ Sr.Manager/ Chief Manager The Project Manager

…………………………………… Branch M/s

.................................................... Zone-------------------------------------------------------------------------------------------------------

1. BNA Installation Date :

2. BNA installed at our Branch is processing Cash deposit transactions on online realtime basis that is instant Credit to Customer account.

3. M/s have delivered following Services:-

i. Deployed engineer at the branch for 15 daysii. Trained Branch staff on Administrative Functions of EOD process

iii Trained Branch Staff to generate and read JP and Summary Report oftransactions

iv. Trained the Branch staff in replacing JP and Receipt Paper rollv. Trained Branch staff for reconciliation of Cash and transactions

v. Delivered 10 Receipt Printer rolls / JP rolls

......................................................................

...............................................................(Signature of Bank Official with Seal) (Signature of the Vendor representative with Seal)

Name: Name:

Designation: Designation:

Date: Date:

Note:-


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This report is required to be handed over to Vendor for onward submission to ZonalOffice.

FORMAT 8.6

List of Owned Service Centers

Sr City Address of theLocation withphonenumbers

Area Serviced Number ofengineers andother supportpersonnel

List of Franchisee Owned Service Centers

Sr. City Address of theLocation withphonenumbers

Area Serviced Number ofengineers andother supportpersonnel


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FORMAT 8.7

BANK GUARANTEE FOR EARNEST MONEY

Whereas........................... (hereinafter called “the Bidder”) has submitted its Biddated...................... (date of submission of Bid) for Supply, Installation, commissioning andMaintenance of 400 Bunch Note Acceptor Machines in terms of RFP dated 15/02/2014issued by Bank of India (hereinafter called “the Bid”).

KNOW ALL PEOPLE by these presents that WE..................... (name of bank) having our

registered office at.................. (address of bank) (hereinafter called “the Bank”), are bound

unto Bank of India (hereinafter called “the Purchaser”) in the sum of

_______________________for which payment well and truly to be made to the said

Purchaser, the Bank binds itself, its successors, and assigns by these presents. Sealed with

the Common Seal of the said Bank this ____ day of _________ .

THE CONDITIONS of this obligation are:

1. If the Bidder withdraws its Bid during the period of Bid validity specified in the RFP.

2. If the Bidder, having been notified of the acceptance of its Bid by the Purchaser during the

period of Bid validity:

(i) fails or refuses to sign the Contract Form; or

(ii) fails or refuses to furnish Performance Bank Guarantee

(iii) fails or refuses to confirm the Price quoted in Reverse Auction

(iv) fails to successfully complete Proof of Concept in terms of RFP

We undertake to pay the Purchaser up to the above amount upon receipt of its first written

demand, without the Purchaser having to substantiate its demand, provided that in its

demand the Purchaser will note that the amount claimed by it is due to it, owing to the

occurrence of one or both of the two conditions, specifying the occurred condition or

conditions.

This guarantee will remain in force up to and including sixty (60) days after the period of the

Bid validity, i.e. up to ________, and any demand in respect thereof should reach the Bank

not later than the above date.

...................................

(Signature of the Bidder’s Bank)


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Note: Presence of restrictive clauses in the Bid Security Form such as suit filed

clause/clause requiring the Bank to initiate action to enforce the claim etc. will render the Bid

non-responsive.

FORMAT 8.8

PERFORMANCE BANK GUARANTEE

We, ______________________________ a body corporate constituted underthe……………………….. having its head office at……………….. and a Branch officeat…………………….(hereinafter referred to as the “Bank") at the request of M/s.----------------------------------, a company incorporated under the Companies Act,1956, having its registeredoffice at ----------------------------------------------, ( hereinafter referred to as the“Company/Supplier” which expression shall deemed to mean and include its successors andassign) issue this Guarantee favouring Bank of India, a nationalized Bank having its headoffice at Star House, C-5, ‘G’ Block, Bandra Kurla Complex, Bandra East, Mumbai -400 051 and do hereby undertake to pay to Bank of India an amount not exceeding Rs. -------------- ( Rupees ---------only) i.e. Rs. --------------- per Bunch Note Acceptor Machineinstalled at --- Branches, against any loss or damage caused to or suffered by or would becaused to or suffered by the Bank of India by reason of any breach by the said Company(s) of any of the terms or conditions in connection with the Supplier’s performanceobligations for the purposes of carrying out its obligations under Warranty / AnnualMaintenance Contract for the ___ Nos. of Bunch Note Acceptor Machines supplied inpursuance to the Purchase Order no. dated (hereinafter referred to as the “PO”)issued in response to Request for Proposal dated 15/02/2014 floated by the purchaser,Bank of India to supply 400 nos. of Bunch Note Acceptor machines.

2. We, _________________________, do hereby undertake to pay the amounts dueand payable under this guarantee without any demur, merely on a demand from Bank ofIndia stating that the amount claimed is due by way of loss or damage caused to or wouldbe caused to or suffered by Bank of India by reason of breach by the said Company(s) ofany of the terms or conditions contained in the said PO or by reason of the Company(s)failure to perform the said PO. Any such demand made on the Bank shall be conclusive asregards the amount due and payable by the Bank under this guarantee. However, ourliability under this guarantee shall be restricted to an amount not exceeding Rs. ---------- (Rupees ------------).

4. We, _______________________, further agree that the guarantee herein containedshall remain in full force and effect during the period that would be taken for the performanceof the said PO and that it shall continue to be enforceable till all the dues of Bank of Indiaunder or by virtue of the said PO have been fully paid and its claims satisfied or dischargedor till Bank of India certifies that the terms and conditions of the said PO have been fullyand properly carried-out by the said Company and accordingly, discharges this guarantee.


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5. We, ___________________, further agree with Bank of India that Bank of Indiashall have the fullest liberty without our consent and without affecting in any manner ourobligations hereunder to vary any of the terms and conditions of the said PO or to extendtime of performance by the said Company from time to time or to postpone for any time orfrom time to time any of the powers exercisable by Bank of India against the said Companyand to forbear or enforce any of the terms and conditions relating to the said PO and weshall not be relieved from our liability by reason of any such variation, or extension beinggranted to the said Company or for any forbearance, act or omission on the part of Bank ofIndia or any indulgence by Bank of India to the said Company or by any such matter orthing whatsoever which under the law relating to sureties would, but for this provision, haveeffect of so relieving us.

6. This guarantee will not be discharged due to change in the constitution of the Bank orthe Company.

7. Notwithstanding anything contained herein;

i) our liability under this Bank Guarantee shall not exceed Rs. ----------- (Rupees ----------only);

ii) this Bank Guarantee shall be valid upto _____; and

iii) we are liable to pay the guaranteed amount or any part thereof under thisBank Guarantee if, and only, if you serve upon us a written claim or demandon or before___________.

8. We, ______________________, lastly undertake not to revoke this guarantee duringits currency except with the previous consent of the Bank of India in writing.

Dated the ___________day of__________________ 2014

For

1. SIGNATURE …………………. …………………….2. Name …………………. …………………….3. Designation ……………….…………………….4. Sign Code No. …………………. …………………….

Guarantee Bond No.


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FORMAT 8.9

Conformity To Eligibility Criteria and General Details of the Bidder

(Please attach documentary evidence of compliance)

Sl.No. Criteria Documents to be submitted

1. Bidder should be a registered

company in India under Companies

Act 1956 and should have been in

operation for at least two years as

on date of RFP.

Copy of the Certificate of

Incorporation.

2. Bidder should be Original

Equipment Manufacturer of BNA or

their authorized representative

/distributor in India with at least 500

installations of BNAs at PSU,

Private sector banks in India as on

31.12.2013.

An Authorised representative

should submit Manufacturers

Authorisation Certificate.


evidence.

Letters from the concerned

organization confirming successful

implementation of ATM project with


details:

Name of the Bank

Number of Locations

Model and Make

Scope of Project giving details of EJ

pulling, Monitoring, Maintenance

services.




Phone and Fax numbers, E-Mail Ids,

etc., (Attach copies of purchase

orders)



evaluating the Technical Bid / right


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to make a reference call.

3. The OEM’s BNA proposed in the

Bid should have been installed at

least at 500 locations in India and

working satisfactorily.


evidence.

Letters from the Banks concerned

confirming successful

implementation of number of BNA

and satisfactory performance with


details:

Name of the client

Number of Locations

Type of Model

Scope of Project




Phone and Fax numbers, E-Mail Ids,

etc.,

(Attach copies of purchase orders)



evaluating the Technical Bid.

4. Bidder should have its ownedManaged Service Centreoperational in India and mustmanage services of ATMs / CashAcceptor Machines including butnot limited to 24 x 7 monitoring, callescalation, FLM, SLM, replacingconsumables, EJ pulling etc. for atleast 1000 ATMs as on 31/12/2013.

Provide address/s of Managed

Service Centres owned by the

Bidder.


FLM, SLM services performed for

1000 ATMs / BNAs as on

31/12/2013.

5. Bidder should be performing EJpulling and EJ management for atleast 1000 ATMs / Cash AcceptorMachines as on 31/12/2013.


EJ pulling services performed for

1000 ATMs / BNAs as on

31/12/2013.

6. Bidder should have registeredminimum annual turnover out ofATM/ Cash Dispenser / BNArelated Indian operations should notbe less than Rs. 100 Crores in thelast two financial years of 2011-12and 2012-13 as per auditedfinancial statements.


submitted. In case the Turnover is

not segregated business area wise

submit certificate giving ATM, Cash

Dispenser related turnover out of

total turnover from external auditor,

the auditor firm signing the Financial

Statement

7 Bidder should have maintainedprofit for last two financial years thatis 2011-12 and 2012-13


submitted.


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8. Name of the Bill Validator OEMCertificate from the OEM of Billvalidation technology to bidder /OEM of BNA assuring that thesupport to the Bidder for licensedtechnology would be provided forthe contract period

Name

Enclose Certificate / letter form Bill

Validator OEM

9. Bidders and /or their franchiseesshould have presence at minimum100 cities / districts spread acrossall States with support offices.

List of service centers with complete

address and contact details

segregated for Bidders and

Franchisee centres to be provided

as per Format enclosed.

10 Bidder should have centralised

complaint monitoring system in

place with toll free number for

call logging.

Proof of having centralized call

logging and complaint monitoring

system and toll free number for

call logging

11. Bidder should not have been

blacklisted by any PSU Bank /

IBA/RBI during the last three years.

Self certification in the offer letter.

Sr Item Details

1. General Details

1.1 Name of Company

1.2 Postal Address

1.3 Telephone, mobile, Website address and Fax numbers

1.4 Constitution of the Company

1.5 Nature of main activity and other activities

1.6 Details of ownership

1.7 Holding company or parent company

1.8 Key persons with contact details

1.9 Name and designation of the person authorized to

make commitments to the Bank

1.10 Email Address

1.11 Date of Incorporation in India, commencement of

Business & number of Years in the line of Business

Enclose Copy of

Certificate of

Incorporation

1.12 Sales Tax/VAT Number Enclose Sales Tax

/ VAT registration

copy

1.13 Income Tax Number Enclose

Company’s PAN

Card copy and the

latest Income-tax

Clearance letter


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1.14 Brief description of facilities of the organization for

undertaking the services

2. Financial Details

2.1 Annual Total Turnover (2011-12)

2.2 Annual Total Turnover (2012-13)

2.3 Net Profit (2011-12)

2.4 Net Profit (2012-13)

2.5 Net Worth (2011-12)

2.6 Net Worth (2012-13)


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FORMAT 8.10Track Record of Operations

Name of the Vendor ___________________________________________

Service Offered Sl. Name of the Client No of Period ofContact person

ofNo BNAs service the Client

being (in years) -Nameinstalled -Tel. No.

-Fax No.-Address

From To

Supply,Installation andMaintenance ofBunch NoteAcceptors

1

2

3

4

EJ pulling andEJmanagementfor ATMs

1

2

3

4

EJ pulling andEJmanagementfor Bunch NoteAcceptorMachines

1

2

3

4


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Format 8.11 Undertaking for Scope of Work

RefDate:

The Deputy General ManagerBank of India,Information Technology Department,8th Floor , Star House,C-5, G-Block, Bandra Kurla ComplexBandra (East), Mumbai-400 051

Sir / Madam

Supply, Installation and Maintenance of 400 Bunch Note Acceptor Machines (BNA)Ref: Your RFP Ref: HO/IT/BNA/2013-14/1 Dated: 15/02/2014

Undertaking of Vendors’ Obligation---------------------------------------------------------------------------------------------

1 We certify that we have carefully examined the Scope of Work stipulated in Part 4 andTerms and Conditions of contract in Part 5 of the captioned RFP floated by you

2. We commit to provide services of Supply, installation and Maintenance of 400 BunchNote Acceptor Machines for a minimum period of 7 years.

3. We hereby undertake to deliver services in its entirety as per the Scope and Terms andConditions of contract stipulated inter-alia under following descriptions:-

a) Supply of Bunch Note Acceptor Machinesb) Commissioning of Bunch Note Acceptor Machinesc) Maintenance of Bunch Note Acceptor Machinesd) EJ pullinge) Cardless functionalityf) Cardbased functionality as and when desired by the Bankg) Activation of Recycler as and when desired by the Bankh) Successful integration with Bank’s ATM Switch for cardless functionality

within one month of LOI.

4. However the above undertaking is with following exceptions (Please specify the areaof scope which the Bidder will not be able deliver as per RFP requirement)

(signature)(in the capacity of)

Duly authorized to sign Proposal for and on behalf of_________________________________


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Format 8.12

Specifications and cost of Thermal printer paper with print retention qualityupto one year.

Type Specifications Cost per rollJP rollPrinter Roll


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Format 8.13

RATES FOR SPARES

Sl. Spare Part Price perunit in Rs.

Sl. Spare Part Price perunit in Rs.

01 15” LCD Monitor 22 Escrow andReservoir

02 Receipt Printer 23 Upper Transport(Removable RejectBin)

03 Receipt Printer Head 24 BV Entry Transport

04 Fascia 25 BV Module LineMagnetic Sensor

05 PC Core SMPS 26 Lower TransportBRU4

06 PIV 2 GHz or higher, 1GB RAM, DVD Writer,2x500 GB ( or higher)

27 Main Upper PCB

07 500 GB HDD 28 Seperator PCB (WASPre-accept)

08 Shutter Assembly 29 Lower PCB (GBVE)

09 DIP Smart CardReader

30 Reed Switch PCB

10 Harness 31 Assembly DepositMotor

11 Touch Screen 32 Fan

12 MAS Hamilton Lock 33 Currency Cassette(Deposit)

13 EPP 34 Reject BinRemovable

14 PC Core Motherboard 35 Cassette ConnectorHarness

15 Chest Door 36 Push Latch

16 Access Lock (full kit) 37 Journal Printer


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17 Access Lock CardReader

38 Journal Printer Head

18 Access Lock Controller 39 Four high pickModule withoutcassette

19 Access Electro-magnetic Lock

20 Power Supply Unit

21 Seperator