request for proposal ref: sbi/gitc/special · pdf file11 of msmed act, 2006, the ministry of...

REQUEST FOR PROPOSAL

Ref: SBI/GITC/Special Project-III/2017/2018/444 dated : 21/11/2017

Pre-bid Queries and Bank’s Responses

Sl. No

RFP Page No

RFP Clause

No.

Existing Clause Query/Suggestions Bank Reply

1 55 Do we need to consider Web Frontend as well which would replicate all features of mobile native applications?

Refer to RFP 'Scope of work'.

2 54 What could be the approval cycle for Uploading docs and creating meetings on Admin Panel?

System should be flexible.

3 54 Role of employees will be losely coupled with feature/section access i.e. dynamically configurable or fixed role based access for each employe based on designation?

Role Based Access

4 54 Do we need to consider email and OTP based password reset process by employee once admin creates account for users?

To be considered as per Bank's IS policy which will be shared with L1 bidder.

5 55 Do we consider outside Joint venture employees to be active part of the system or only their records will be kept for sending meeting notifications?

JVs would utilize the application for their use

6 55 Do we consider meeting to be at physical venue/location or do we also consider remote video conferencing?

Both possible

7 55 Meeting deletion by admin- Do you want this information to be retrievable or permanently deleted?

Retrievable

8 55 Minutes of Meeting approval process by chairman to be completely offline/manual process or not?

It will be as per Bank's policy and will be shared with L1 bidder.

Sl. No

RFP Page No

RFP Clause

No.


9 56 Is there any scope for MDM if any employee lost the handset, so that data can be saved from theft?

It has to be integrated with Enterprise Mobility Management (EMM).

10 59 Do we consider email and native app push notifications only or also include SMS?

Yes, all communication methods to be included

11 60 Would the MIS report be related to meeting activities and related statistics?

Yes

12 61 Are you going to provide hosting services and other IT infrastructure or we provide it for you?

Hosting and other Infra would be provided by Bank.

13 61 We understand that bank's prescribed security configuration would be based on RBI guidelines on information security, however each bank has its own way/order of doing it. Can you elaborate on the details of the configuration?

It will be as per Bank's IS policy and will be shared with L1 bidder.

14 61 Would the web backend be bilingual (Hindi and English) also like mobile app or just English?

Base product of Web backend to be in English which may get bilingual subsequently in phase-II on T & M basis.

15 6 3.1 “The Bank” means the State Bank of India (including domestic branches and foreign offices), joint ventures and subsidiaries (Domestic and foreign)

Kindly provide clarification on the number of Joint Ventures, subsidiaries and foreign offices

Please visit our official site https://bank.sbi

16 21 25 System Integration Testing & User Acceptance Testing The Vendor should integrate the software with the existing systems as per requirement of the Bank and carry out thorough system integration testing.

Request the Bank to mention what systems of the Bank would need integration to a Meeting Management Solution? In case of every such integration, kindly indicate the kind of data required to be extracted and integrated?

Integration with SSO (Single Sign On), PIMS, ITAMs, SOC, Loan Origination System (LOS), etc. Refer RFP.

Sl. No

RFP Page No

RFP Clause

No.


17 42 Part-II Point: 11

Tender Fee: Amount Rs.1000/- Non-refundable by means of a DD or Bankers’ Cheque payable at Mumbai in favour of State Bank of India

In conformity with Section 11 of MSMED Act, 2006, the Ministry of Micro, Small and Medium Enterprises vide Clause 10 of their Notification Order No. S.O.581(E) dated 23.03.2012 on Public Procurement Policy issued to all Public Sector Undertakings, including nationalized banks, has mandated the following: Reduction in Transaction Cost – To reduce transaction cost of doing business, Micro and Small Enterprises shall be facilitated by providing them tender sets free of cost, exempting Micro and Small Enterprises from payment of earnest money,…….. Kindly clarify where any registered entity, otherwise being an eligible bidder is exempted from submission of Tender Fee and Earnest Money Deposit along with their Bids in conformity with the above stated Act?

Companies with valid certificate are exempted from payment. Certificate to be provided with Bid documents.

Sl. No

RFP Page No

RFP Clause

No.


18 9 9 Earnest Money Deposit (EMD): Rs.3,00,000/- Validity period from the date of bid opening –3 months

In conformity with Section 11 of MSMED Act, 2006, the Ministry of Micro, Small and Medium Enterprises vide Clause 10 of their Notification Order No. S.O.581(E) dated 23.03.2012 on Public Procurement Policy issued to all Public Sector Undertakings, including nationalized banks, has mandated the following: Reduction in Transaction Cost – To reduce transaction cost of doing business, Micro and Small Enterprises shall be facilitated by providing them tender sets free of cost, exempting Micro and Small Enterprises from payment of earnest money,…….. Kindly clarify where any registered entity, otherwise being an eligible bidder is exempted from submission of Tender Fee and Earnest Money Deposit along with their Bids in conformity with the above stated Act?

Companies with valid certificate are exempted from payment. Certificate to be provided with Bid documents.

19 31 41. v. Vendor shall grant the Bank a fully paid-up, irrevocable, non-exclusive, unlimited, perpetual license throughout the territory of India and abroad to access, replicate and use software provided by the Vendor, including all inventions, designs and marks embodied therein perpetually. The source code / object code / executable code and compilation procedures of the Software Solution should be placed under

Kindly clarify the Bank's position on Escrow in cases where the proposed solution is a proprietary software with all IPR owned by the generic software creator / provider and not a customized solution specifically for State Bank Group? Does the Bank intend to eliminate generic software makers who may be able to provide the proposed solution at much lower costs, with very high quality standards; however for whom source code sharing

As per clause 41 of RFP (page 31-32)

Sl. No

RFP Page No

RFP Clause

No.


an Escrow arrangement. All necessary documentation in this behalf should be made available to the Bank. In case of Escrow arrangement, complete details and the location and the terms and conditions applicable for escrow must be specified. Any update or upgrade to source code should be informed and brought under Escrow or made available to the Bank.

may not be a legally, financially acceptable business model possibility?


Delivery schedule/ Timeline for Software Solution: Delivery of software e-meeting “feature available” as per RFP within 30days from the date of issuing of PO. Customizations of software to meet all the remaining features enumerated in the RFP to be achieved within two months from the date of issuance of PO.

Request the Bank to re-word the clause as Delivery of software e-meeting “feature available” as per RFP within 30 days from receipt of first payment milestone. In order to provide the necessary financial allocations towards the project at provider's end, prior to full delivery of the software.

No change in the RFP terms


Terms of Payment: Payment of Annual Maintenance Charges shall be disbursed half yearly in arrears.

Would request to be changed to half yearly in advance or quarterly in arrears


22 57 Annexure - E: B 7

Option for "Flip Off" should be available

Would request the Bank to kindly elaborate on the functionality expected

User should be able to go from one page to another through flip.

Sl. No

RFP Page No

RFP Clause

No.


23 60 Annexure - E: C. 10

The entire application need to be parameterized with no hard coding of options. Vendor to convert their existing app into parameterized app so that Bank can select / deselect features, colour combinations, position of buttons / menu / search options / history, indexing and numbering of agenda, font-size, etc.

How does the Bank expect generic software providers to open their solutions for 100% customization as seemingly proposed in this clause? Would the Bank want the user to be overwhelmed with so many options? Does the Bank intend to modify the software code to freeze the options basis the changing requirements of its end users? This may not be a feasible option for any non-custom solution provider; hence bank is requested to reconsider this clause.

No change in RFP clause

24 60 Annexure - E: 1. C. 13.

Every menu and filed in the web app and mobile device based app should have Animated Help

We request the Bank to provide more detail about the requirement and the reason for specifically outlining 'animated'.

Animated help will enable basic instructions on the use of app/menus.

25 61 Annexure - E: 2

The first phase of application should be bilingual i.e. Hindi and English. The application will be made multilingual in subsequent phases.

We understand that all data entry boxes should support bilingual data entry, while static labels within the application may continue to be only in English. Kindly confirm if this is acceptable.

Static labels also should support bilingual data entry.

Sl. No

RFP Page No

RFP Clause

No.


26 7 48 51

5 (i) Annex B Annex C

Eligibility 1)Bid is open to all Bidders who meet the eligibility and technical criteria as given in Annexure-B & Annexure-C of this document. The bidder has to submit the documents substantiating eligibility criteria as mentioned in this RFP document. 2) Bidder should already have eMeeting web based and mobile device based applications as per the RFP. Undertaking by bidder and demonstration of application to the Bank at appropriate time. 3) The e-Meeting application should be running in at least three public limited companies / BFSI Client references and contact details (email/ landline/ mobile) of customers for whom the Bidder has executed similar projects. (Start and End Date of the Project to be mentioned) in the past (At least two client references are required) 4) The bidder/ OEM should have support

HP has introduced a new

software solution which will meet the requirements

of the customer. Although the software solution has

been successfully implemented with

customers in other

countries, we have not yet implemented this with any

customer in India.

We request to allow us to

participate in the tender, with this new software

solution, with customer references from other

countries. HP can also demonstrate the software

solution through a POC.

Kindly confirm.

Eligibility 1)Bid is open to all Bidders who meet the eligibility and technical criteria as given in Annexure-B & Annexure-C of this document. The bidder has to submit the documents substantiating eligibility criteria as mentioned in this RFP document. 2) Bidder should already have eMeeting web based and mobile device based applications as per the RFP. Undertaking by bidder and demonstration of application to the Bank at appropriate time. 3) The e-Meeting application should be running in at least three public limited companies / BFSI Client references and contact details (email/ landline/ mobile) of customers for whom the Bidder has executed similar projects. (Start and End Date of the Project to be mentioned) in the past (At least two client references are required) 4) The bidder/ OEM should have support

Sl. No

RFP Page No

RFP Clause

No.


setup with 4 hours of resolution time in Mumbai / (PR/ and of 24 hours at Hyderabad locations. The OEM should be a company and have a local presence of support center and level 3 (highest escalation) locally in India. Bidder should specifically confirm on their letter head in this regard. 5) Three reference of the implementation in India should be provided for a similar deployment. 6) Technical & Functional Specifications - Annexure-C.

setup with 4 hours of resolution time in Mumbai / (PR/ and of 24 hours at Hyderabad locations. The OEM should be a company and have a local presence of support center and level 3 (highest escalation) locally in India. Bidder should specifically confirm on their letter head in this regard. 5) Three reference of the implementation in India or outside India should be provided for a similar deployment. 6) Technical & Functional Specifications - Annexure-C.

27 12 75

19 Annex J

Penalty/LD on Supply and Implementation '1) A sum equivalent to 1 % per week or part thereof of Contract Price subject to maximum deduction of 10 % of the Contract Price for delay of each week or part thereof. 2) '1) The selected vendor shall supply, implement, integrate, and customize and roll out the e-Meeting application and related infrastructure in production with completion of security review, UAT and closure of

1) We understand the Penalty terms for non-

achievement of SLA for supply, implement,

integrate, and customize

and roll out the e-Meeting application as specified in

Annexure J (Page 75) and Page 12 Clause 19, are same (not to separate Penalties). Kindly confirm. 2) We understand the Penalty/LD terms for non-achievement of SLA for supply, implement, integrate, and customize and roll out the e-Meeting application as specified in Annexure J/Page 12 Clause 19, will be calculated on the value of undelivered

The related clauses should be read in tandem.

Sl. No

RFP Page No

RFP Clause

No.


vulnerabilities / observations in the reports thereof within two months from the date of issuing Purchase Order by the Bank. The scope of first level of customizations for initial launch of application in production will be arrived at within 7 days from the date of Purchase Order. Non achievement of above shall attract penalty of 1% of value of PO on weekly basis subject to maximum amount of ten (10) percent of the total cost of PO will be charged to vendor.

materials/services, and not on complete PO/Contract value. Kindly confirm.

28 75 Annex J

Penalties applicable during Support Period 1) Penalties for SLA uptime of overall solution shall be as under; Uptime range (calculated on monthly basis during office hours). - 99.95% - No Penalty; - 99.90 to < 99.95 - Rs.5,000/-; - 99.70 to < 99.90 - Rs.10,000/-; - 99.50 to < 99.70 - Rs.15,000/-; - Less than 99.50 - Rs. 15,000/- + Rs.5000/- for every .01% drop in uptime. * Bank also reserves the right to terminate the contract. Maximum

There is no maximum cap specified on the Penalty

applicable on non-achievement Resolution

time. We request that all

Penalties applicable during support period (Penalty for

non-achievement of Uptime or Resolution time)

is capped to a maximum

of 10% of the total contract value. Kindly

confirm.

The maximum penalty will be 10% per year of the total cost of the contract.

Sl. No

RFP Page No

RFP Clause

No.


penalty will be 10% per year of the total cost of the contract. 2) Functionality running (calculated on monthly basis during office hours) $ / Resolution time - High functionalities a. Web app - Login, Upload of agenda, Infrastructure related to e-Meeting setup (OS, RDBMS, Web server and application etc.) and information security vulnerabilities related issues b. Mobile device based app - Download agenda, Open agenda, Search word / phrase c. Slowness in the web / mobile device based app. Resolution within 30 Mins. Penalty if resolution not donewithin resolution time - Rs. 1000 per hour for first two hours. - Medium functionalities Web app – - User / forums management Mobile device based app - Interactivity like make notings, highlight, flip etc. Resolution within 4 hours. Penalty if resolution not donewithin resolution time - Rs. 500 per hour for first 2

Sl. No

RFP Page No

RFP Clause

No.


hours - Beyond 2 hours – Rs.1000 per hour - Beyond 4 hours – Rs.2000 per hour - Beyond 6 hours – Rs.3000 per hour. - Low functionalities Remaining functionalities in web app and mobile device based app Resolution within 24 hours. Penalty if resolution not donewithin resolution time - Rs. 1000 per first 2 days - Beyond 2 days – Rs.1500 per day - Beyond 4 days – Rs.2000 per day - Beyond 6 days – Rs.3000 per day. 4) $ Above functionalities’ list in this section is indicative. Bank will categorize other functionalities in High/Medium/Low severity as per its discretion and the same will Be binding on the vendor.

29 75 Annex J

Uptime Penalties for SLA uptime of overall solution shall be as under; Uptime range (calculated on monthly basis during office hours). - 99.95% - No Penalty; - 99.90 to < 99.95 -

We request to amend the required SLA uptime to

98%.


Sl. No

RFP Page No

RFP Clause

No.


Rs.5,000/-; - 99.70 to < 99.90 - Rs.10,000/-; - 99.50 to < 99.70 - Rs.15,000/-; - Less than 99.50 - Rs. 15,000/- + Rs.5000/- for every .01% drop in uptime. * Bank also reserves the right to terminate the contract. Maximum penalty will be 10% per year of the total cost of the contract.

30 75 Annex J

Functionality running (calculated on monthly basis during office hours) $ / Resolution time - High functionalities a. Web app - Login, Upload of agenda, Infrastructure related to e-Meeting setup (OS, RDBMS, Web server and application etc.) and information security vulnerabilities related issues b. Mobile device based app - Download agenda, Open agenda, Search word / phrase c. Slowness in the web / mobile device based app. Resolution within 30 Mins. Penalty if resolution not done within resolution time - Rs. 1000 per hour for first two hours. - Medium functionalities Web app – - User / forums

We request to amend the required Resolution period

to Next Business day, and

Penalty should be applicable of Resolution is

delayed beyond 2 working days.

No change in is RFP terms

Sl. No

RFP Page No

RFP Clause

No.


management Mobile device based app - Interactivity like make notings, highlight, flip etc. Resolution within 4 hours. Penalty if resolution not done within resolution time - Rs. 500 per hour for first 2 hours - Beyond 2 hours – Rs.1000 per hour - Beyond 4 hours – Rs.2000 per hour - Beyond 6 hours – Rs.3000 per hour. - Low functionalities Remaining functionalities in web app and mobile device based app Resolution within 24 hours. Penalty if resolution not done within resolution time - Rs. 1000 per first 2 days - Beyond 2 days – Rs.1500 per day - Beyond 4 days – Rs.2000 per day - Beyond 6 days – Rs.3000 per day. $ Above functionalities’ list in this section is indicative. Bank will categorize other functionalities in High/Medium/Low severity as per its discretion and the same will Be binding on the vendor.

Sl. No

RFP Page No

RFP Clause

No.


31 12 20

Transition Penalty 1) (Refer Part-1, point No 45 sub point no (vi). 2) 10% of the total cost of the PO.

We request to remove this

term, as the Penalties applicable are described in

Annexure J.

No change in RFP terms

32 27 34

Su-Contracting 1) As per scope of the RFP, subcontracting is prohibited. However, if the bidder subsequently wishes to sub-contract the scope of work, it will have to obtain specific written permission from the Bank before contracting any work to subcontractors. Bank at its own discretion may permit or deny the same. 2) In case subcontracting is permitted by the Bank, the contracting vendor will be responsible for all the services provided to the Bank regardless of which entity is conducting the operations. The contracting vendor is also responsible for ensuring that the sub-contractor comply with all security requirements of the contract and the Bank can obtain independent audit report for the same. In such a case, the bidder shall provide subcontracting details

HP will execute some of the services through its

own authorised service partners, the details of

which will be provided to

SBI.

Refer to point 34 of page 27 of RFP. (RFP term is final)

Sl. No

RFP Page No

RFP Clause

No.


to the Bank and if require, Bank may evaluate the same.

33 12 87

17 3.4

Payment Terms 1) Milestones: a) Payment will be made in Indian Rupees. - Advance – 10% of PO - Closure of vulnerabilities reported by information security department and UAT – 20% - Production roll out – 20% - Achieving customizations as per RFP terms and roll out in production post closure of vulnerabilities pointed by information security and UAT – 30% - Satisfactory running of application in production for one month –20% b) Payment of Annual Maintenance Charges shall be disbursed half yearly in arrears. 2) The Bank will pay properly submitted valid invoices within reasonable period but not exceeding ….......................days after its receipt thereof. All payments shall be made in Indian Rupees. 3) The Bank may withhold payment of any charges that it

1) The RFP does not specify a Payment period.

We request for Payment to be made by the purchaser

within 30 days of

submission of the invoice or claim, along with all

required supporting documents by the

supplier. Kindly confirm.

2) We understand the bill submission and payment

release will be from a single location. Please

confirm.

1) Bank will pay valid invoices within 30 days of receipt of invoices for satisfactory services rendered to the Bank. Corrigendum will be issued for clause 17 page 43. 2) Bill submission and payment release will be from a single location

Sl. No

RFP Page No

RFP Clause

No.


disputes in good faith, and may set-off penalty amount and any other

amount which

.........................(Service provider) owes the Bank against charges payable to .........................(Service provider) under this Agreement.

34

How many Mobile Users for each type below?

iPhone Android

WindowsTablet Windows Phone

License to be unlimited across State Bank Group

35

How many participating

users in eMeeting? (Upload, search, retrieve)

Unlimited

36

Web Console for

Functional Admin and Super admin from iPAD or

System Administrator? i.e. Upload, Search,

Retrieval

Functional Admin

37

How many users to participate in

review/approval process

Unlimited

38

How many users to be factored for offline

content? E.g. board

members who may not be online always

Unlimited

39

How many environments we have to propose - Dev,

UAT, Production, DR?

Dev, UAT, Pre-Prod, Production, DR

40 Does Bank allow MS

Cluster?

Open source will be preferred.

41 What type of storage is

used by bank?

SAN storage on SBI Private cloud.

request for proposal ref: sbi/gitc/special · pdf file11 of msmed act, 2006, the ministry of...

Documents