request for proposal for implementation support … · request for proposal for implementation...

20

Click here to load reader

Upload: dangkhuong

Post on 08-Aug-2018

212 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

REQUEST FOR PROPOSAL

for Implementation support

(PMO Services and Solution Support)Location: IIT Bombay, Powai, Mumbai 400076.

Indian Institute of Technology Bombay

Page 2: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

Tender No.  201500393

Tender Date 17th July 2015

Item Description  Project Management Services for the ERP Installation Project at IIT Bombay

Tender Type  Two  Bid   System  :  Submit   bids   under   two   covers, namely   prequalification(covering   section­5)   and minimum   resource   deployment   (covering   section­6).Tender   should   be   submitted   on   the   schedule   to tender and returned with your covering letter in the enclosed form duly signed. Tender should be sent in the sealed cover  superscribed with  'Tender Number' and Due Date.

All   technically   qualified   bidders   should   bid through  Reverse  Auction   (e­procurement)   failing which their tender will be rejected. 

Last date & time of submission of Tender :

3rd August 2015 upto 1.00 p.m.

Place of Submission Materials Management Division, IIT Bombay, Powai, Mumbai 400 076.

Opening Date & Time of tender 

3rd August 2015 at 3.00 p.m.

Place of Opening Tender Materials Management Division, IIT Bombay, Powai, Mumbai 400 076.

Tender Fees Tender Fee of Rs. 500/­ (Rs. Five Hundred Only) in the form of Demand Draft in the favour of 'The Registrar, IIT Bombay' payable at Mumbai' to be submitted in Technical Bid. 

Earnest Money Deposit Earnest Money Deposit (EMD) of Rs. 3,00,000/­ (Rs. Three Lakhs Only) in the form of Bank Guarantee to be submitted in Technical Bid. 

Technical Clarification Name           :   Head ASC

Dept             :   Application Software Centre ,IIT 

Page 3: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

Bombay

Email           :   pic.asc@i itb.ac.in

                        [email protected] 

Contact  No. :   022­2576 4747

Any Clarification  Name           :   Deputy Registrar 

Dept             :   Materials Management Division ,IIT Bombay

Email           :   [email protected]

Contact  No. :   022­2576 8800

1.0Background     IITB   has   awarded   a   contract   to   implement   SAP   ERP   solution   across   its functions/areas to M/s Atos India Pvt Ltd (ATOs), and project has been kicked off on 16.3.2015.  The ERP solution deployment at IITB is envisaged in span of twenty four months in two waves (Wave I and Wave II) as indicated in the section below:Wave­I comprises of automating core processes and functions during the first year and then the solution will then be extended to the student life­cycle management during Wave­II. All integration, data exchange and interfacing needs between existing IITB applications, legacy applications, 3rd party applications and the proposed ERP system are covered under the contract with ATOS. Kindly refer to the ERP tender documents namely ERP Volume­1 and ERP Volume­II for details of the project.2.0Purpose of this document   IITB proposes to seek assistance from reputed consulting organizations during the implementation phases to ensure seamless integration and success of this project.Towards   this   objective,   IITB  proposes   to   seek   assistance   in   SAP  enablement   and project management under two different activities:• Activity 1: Assistance in Project Management and Governance: Deployment of a 

team   who   will   form   the   PMO   and   would   liaise   with   IITB   and   the   System Integrator (SI) during the course of the ERP implementation (24 months). Details are covered in subsequent paragraphs.

• Activity 2:  Solution Support:  Provide necessary assistance during key milestones of   the   implementation   life­cycle:   As   part   of   this   activity   deployment   of   ERP module experts to assist in review and validation of the solution being deployed and certifying the readiness for the production environment.

IIT Bombay invites proposal from reputed consulting organizations that have proven credentials   and   experience   of   working   /   overseeing   on   similar   complex   ERP implementations   with   public,   government   and   educational   institutes.   Preference 

Page 4: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

would be given to  those who have worked on governance and coordination with multiple SI on ERP implementation projects at higher educational institutes.   3.0Scope of work: Activity­1   3.1 Activity­1: PMO and GovernanceFollowing are the key expectations and deliverables (but not  limited to) from the consulting organizations under Activity­1:1. Assist in setting up Project Management office (PMO), around existing IITB – ERP 

governance structure2. Participate in the “Steering Committee” to protect interests of IIT Bombay3. Report the gaps as measured against the targets to the steering committee and the 

management4. Review and monitor project scope, objectives and deliverables of the project vis­a­

vis project time­lines.5. Review quality assurance procedures6. Design, draft and execute operating­level agreements on behalf of IITB7. Negotiate,   validate   operating­level   agreements   prepared   by   ERP   vendor   (like 

Project Plan, Project Charter, Traceability Matrices etc.)8. Review communication guidelines and practices9. Weekly review of the project progress and scope, benchmark the progress of the 

project vis­e­vis time­lines10.Make necessary adjustments to the project plan for incorporating delays, if any11.Identifying and tracking issues and risks, and recommend mitigating methods.12.Maintain documentation, MoM, track action points to ensure the mitigation of 

risks and issues.13.Analyse change requests put up by the SI and assess whether such requests are for 

the activities outside the scope of the work. 14.For activities identified outside the scope of work, evaluate efforts and timelines 

proposed by SI.15.Review quality of SI documentation and suggest ways to improve it.16.Broad assistance in training programs necessary for change management.17.Scheduling   meetings   and   time   management   of   team   members   across   various 

committees18.Continuous monitoring and periodic progress reports  19.Highlight risks of shortcuts, if any, taken by the SI 20.Create a mechanism to escalate  issues that do not get resolved by the project 

team, to the steering committee.21. Identify  and  immediately  present  gaps  as  measured  against   the   targets   to   IIT 

Bombay3.2 Activity­1: DeliverablesFollowing  deliverables   should   result   from  the  PMO activities   in   form of  detailed reportsDeliverables Frequency

• Overall   Progress   Monitoring   of   the   project   while highlighting   risks   and   issues,   and   approaches   for mitigation of same (as described earlier)

• Weekly

• Quality Review after each sub­activity • As per schedule• Project Status report comparing planned activities v/s 

actuals • Monthly

Page 5: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

• Participation in Steering Committees • As per schedule

• Review of Project documentation templates• Before   start   of 

each phase.

4.0 Scope of work: Activity­24.1 Business Blueprint review (broadly classified under the following)Note: The bidder is expected to deploy experts with relevant industry experience who understand the business processes. The bidder is also expected to bring in experts to provide pertinent inputs on ERP related control issues.

• Business Blueprint (BBP) review: Review the BBP documents to help ensure deployment   of   appropriate   ERP   functionalities,   business   controls   and   best practices are included in proposed ERP solution.

• ERP Solution review: Review the final build of SAP solution offered by SI as proposed   in   the   final   business   blueprint   document,   test   the   SAP   enabled business   controls,   identify   weaknesses   and   suggest   controls   as   per   best practices

4.2 Following are the key expectations and deliverables (but not limited to) from the consulting organizations1. To check comprehensiveness of the TO BE documents and BBPs2. Envisage   the   complete   SAP   landscape   from   Input/output   links   from   business 

process3. Assess efficacy of control checkpoints employed by SI in the business process to 

mitigate process risks and suggest additions / modifications 4. Ensure flexibility of the documented SAP organization structure to accommodate 

scalability of business5. Participate in TO BE and BBP workshops and discussions and provide pertinent 

inputs 6. Ensuring proper mapping of all FRS and AS IS processes in the TO BE documents 

and BBPs 7. Ensuring use of proper tools used by the SI for the BBP 8. Help IIT Bombay with assessment of choice made by the SI for various business 

processes and suggest better alternatives, where scope for the same exists9. Assess the completeness of the  identified business requirements10.Assess efficacy of solutions suggested by the SI and alternatives for workaround 

solutions considering the control requirements11.Review   the   finalized   enterprise   structure   proposed   by   the   SI   and   check   its 

adoption within SAP12.Resolve issues arising from the TO BE documents and BBPs13.Provide comprehensive TO BE and BBP Review reports 4.3 User Acceptance Testing(UAT)1. Review the UAT Strategy proposed by SI2. Check comprehensiveness  of   test   scenarios  and create   additional  scenarios,   if 

required3. Participate in the core / business team during UAT4. Assist execution of  UAT5. Assist in validation of actual results versus expected results6. Provide UAT Strategy Review Report including Suggestions on UAT Test Scenarios

Page 6: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

4.4 Other support expected from PMO1. Review whether pertinent  SAP functionalities have been explored to meet the 

BBP requirements2. Review the adequacy of the SAP automated and manual compensating controls 

implemented in various modules and suggest preventive / detective controls where applicable

3. Validate  identified business  process  controls  for relevant  SAP modules  with process owners and core team members

4. Test the system controls and interfaces, if any5. Evaluate solution proposed by the SI and comment on exceptions6. Ascertain   whether   security   and   confidentiality   of   the   information   are 

maintained.7. Validate user exits  / workarounds / customizations  from the perspective of 

efficiency and effectiveness8. Provide a comprehensive Solution Review Report9. Data Migration support: Support IITB in reviewing data migration procedures 

and methodologies proposed by the SI.10.Disclose which Tools will be used for Product Testing and Training11.Third   Party   software   integration   support:  Relevant   integration   matter 

expertise in reviewing, testing and validating the third party components being integrated with the core ERP product

12.Advise on SAP Training: Advise on what kind of product training should be taken up by IITB personnel, and who should undergo that training

13.Organizational   restructuring,   Staff   reorientation,   Staff   up/down   sizing proposal (with thorough analysis and justification) for IITB as an after­effect of the ERP implementation

14.Certify release of pre­planned milestone based payments to SI15.The   bidder   is   expected   to   assist   in   any   issue   related   to   the   project    

management, BBP, methodology, solutioning and   realization not stated explicitly in the RFP but is related to the SAP based ERP implementation at IIT Bombay till GO LIVE stage of the project.

5.0Key Points   5.1Pre­Qualifications   

1. ERP Bidder: Bidders who were shortlisted for award of ERP implementation are not eligible and their proposal shall be rejected to avoid conflict of interests

2. Credentials:  Only  well   reputed consulting organizations  are  eligible   to  bid. Bidders should have requisite experience, resources ready for deployment at short notice, and should fulfill requirements described in  following metrics  a. Only bidders having audited previous year’s overall annual revenue of their 

India consulting business greater than Rs 150 crores are eligible to bid. (Attach copy of proof)

b. The bidder must have prior experience of managing PMO in at least one of the   following:   i)  GoI  organizations,   ii)  GoI   funded   education   institutes (academics equivalent to IIT,IIM), and iii) other semi GoI   organizations (Attach copy of proof)

c. Bidder should not have been blacklisted by any GoI/semi­GoI organization (Undertaking on company's letter head)

Page 7: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

d. Bidder should not have any running court cases related to service dispute with GoI/semi­GoI organization. (Undertaking on company's letter head)

3. Earnest  Money Deposit  (EMD):  In the form of  bank guarantee as per   IITB norms.3.1 While submitting bid, the BIDDER shall deposit an amount mentioned in tender document 

as Earnest Money, with the IIT Bombay through the following instruments: 

(i)A confirmed Bank Guarantee as per format, promising payment of the guaranteed 

sum to the BUYER on demand within three working days without any demur whatsoever and 

without seeking any reasons whatsoever. The demand for payment by the IIT  Bombay 

shall be treated as conclusive proof of payment.

3.2 The Earnest Money shall be valid upto a period of 180 days or the complete conclusion of 

the contractual obligations to the complete satisfaction of both the BIDDER and the BUYER, 

including warranty period, whichever is later. 

3.3 In case of successful BIDDER a clause would also be incorporated in the Article pertaining  

to Performance Bond in the Purchase Contract that the provisions of Sanctions for Violation 

shall be applicable for forfeiture of Performance Bond in case of a decision by the BUYER to  

forfeit the same without assigning any reason for imposing sanction for violation of this Pact. 

3.4 No interest shall be payable by the BUYER to the BIDDER on Earnest Money for the period 

of its currency.

3.5 In case of successful BIDDER, EMD will be returned within 30 days from the date of  

submission of Performance Guarantee Bond.

4. Performance Bank Guarantee (PBG): PBG shall be valid for two years from the date  of   issue.  Value   for  PBG shall  be  10% of   the  contract  price   in   Indian Rupees.

4.1 Performance Guarantee Bond is mandatory.

4.2 Successful tenderer/ bidder should submit performance guarantee as prescribed below to 

be received in the office of Deputy Registrar , Materials Management Division on or before 30 

days from the date of issue of order acknowledgment. The performance guarantee bond to be 

furnished   in   the   form   of   Bank   Guarantee   as   per   proforma   or   annexure   of   the   tender 

documents, for an amount covering 10% of the purchase order value.

4.3 The Performance Guarantee Should be established in favour of “REGISTRAR IIT Bombay” 

through any Bank Situated at Mumbai or Outstation with a clause to enforced the same on 

their local branch at Mumbai. 

4.4  Performance  Guarantee  Bond   shall   be   for   the   due  and   faithfully  performance  of   the 

contract and shall remain binding, notwithstanding such variations, alterations for extensions 

of time as may be made, given, conceded or agreed to between the successful tenderer and the 

purchaser under the terms and conditions of acceptance to tender.

Page 8: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

4.5 The successful tenderer is entirely responsible for due performance of the contract in all  

respects   according   to     the   speed,   intent   and   meaning   of   the   terms   and   conditions   and 

specification and all other documents referred to in the acceptance of tender.  

4.6 The performance guarantee bond shall be kept valid during the period of contract

and shall continue to be enforceable for a period of two year or upto warranty period

whichever is later from the date of order acknowledgment.

5. Tender   Fees:   In   the   form   of   demand   draft   payable   to   “The   Registrar,   IIT Bombay” payable at Mumbai (Non­refundable).

6. No   Deviation   /   Exclusion:   No   deviation/exclusion   from   any   terms   and conditions mentioned in RFP Bidding terms and conditions is permitted.

5.2 Desirable:    Vendor should be a registered vendor for IIT Bombay. For details, please visit http://portal.iitb.ac.in/vrp 

Page 9: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

6.0 Minimum resource requirement It should be noted that bidders should promise and provide details of resources as described below, failing which their technical bids shall be deemed disqualified.Please note that these are the minimum resource requirements. However, bidder may deploy additional resources if deemed fit.Quality and number of resources promised on­site on continuous basis. (Resume of resources to be shared in the pre­bid document)

Resource Minimum Desired Numbers AvailabilityActivity­1Full­time   on­site   senior level*  Project   Manager level

1 [Must be PMP Certified] ­Full time

Full­time   on­site   middle level# PM Assistant 1 ­Full time

Senior* PMO personnel 1

­ Once a week­   Must   be   present   during all   review   and   Steering committee meetings

Activity­2

Middle Level# SAP SME

SAP SME for  FICO, HCM, Projects,   Maintenance, Purchase   &   procurements and   other   relevant modules to be used at IIT Bombay.

­   Full   time   during   BBP, solutioning, UAT and data porting phase.

*: Five years or more of relevant experience#: Three to five years of relevant experienceOnly   bidders   meeting   the   prequalification   as   well   as   commitment   to deploy the minimum required resources shall be considered for techno­commercial evaluation.

Page 10: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

7.0 Overall techno commercial evaluation criteria:

Sr.No Evaluation Criteria  Overall Weightage1 Technical Evaluation Criteria  70%2 Price Bid Evaluation 30%

7.1 Technical Evaluation Criteria [break­up for 70% weight]Sr No. Evaluation criterion Weightage1. Relevant, equivalent prior experience ­ IIT, IIM, Institutes of higher 

learning, GoI organizations(ordered in priority)30%

2. Client references 15%3. Board room presentation – Proven methodology, tools developed, 

templates, Value addition, other resources and case studies25%

TOTAL of Technical evaluation 70%

7.1.1. Technical evaluation criteria: Sr. no. 1 detailedPlease specify project name with a short description for each instance in the following format. Half page description of each project should be attached with the technical bid in the form of an appendix entitled “Relevant experience”.Sr. No(i)

Project  description (Please  include only projects  initiated   and   successfully completed  in   the   last   5   years   and   of value   >   1   crores   except   for   #4.).   All citations   should   be   mutually   exclusive, namely,   Projects   cited   under   any category   should   not   be   included   in instances for any other category.

Project name   & description for   each instance

No   of instances(ni)

Weight per instance(ai)

1 PMO Services   rendered   to  ERP­SAP project   for both Activity 1 & 2 for any organization in India

5%

2 PMO services rendered to ERP­SAP projects ONLY for Activity­1 for any organization in India

3%

3 PMO   services   rendered   to   ERP   project implementations   involving   other   than   SAP product ONLY for Activity­1 in India

1%

4 Consultancy   services   related   to   IT   activities rendered to IITs and IIMs

5%

5 Consultancy   services   rendered   to   Government funded   Educational   Institutes   of   Higher Education (other than IITs  & IITMs) in India

3%

6 PMO   services   for   IT   projects   other   than   ERP rendered to Indian Central Government bodies, PSUs

2%

7 PMO   services   for   IT   projects   other   than   ERP rendered   to   Privately   Funded   Technical/ Management educational institutes, in India..

1%

Marks to be computed as   . Total marks shall be truncated at 30%.

Page 11: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

7.1.2. Technical Evaluation Criteria: Sr. No. 2 detailedClient   references   shall   be   evaluated   as   described   below.   Please   provide   data   in following format. Also provide details of tools, templates and client names with title of the project for each instance in an appendix entitled ‘Client references’.Sr No(i) Type of  work  (Please   include references 

only   for   projects  initiated   and successfully   completed  in   the   last   5 years and of value > 1 crores.)

No   of instances (mi) 

Weight/instance (bi)

1 PMO projects in GoI funded institutes of higher learning (IIT and IIM) in India

5

2 PMO   projects   in   non   GoI   Institutes   of higher learning  in India

3

3 PMO   projects   in   non­educational   GoI organizations in India

2

4 PMO projects in PSUs in India 25 PMO projects  in non­educational private 

organizations in India0.4

Marks to be computed as   + tools + templates. Total marks shall be truncated at 15%.

Technical scores of respective bidders shall be communicated prior to commencement of commercial bid.

7.2  Commercial Evaluation Criteria

The Commercial Score (CS) for other bidders (L2, L3..,etc) will be computed using the following formula.

Commercial Score (CS) for nth bidder = L1/Ln * 30 where L1 = lowest commercial bid             Ln = commercial bid of the nth bidder            30 = maximum marks for price bid evaluationThe commercial score so computed out of 30 will be added with the technical score of respective bidders to arrive at the final overall Techno­Commercial score out of 100.

The bidder with the highest overall Techno­Commercial score will be awarded the contract.

Taxes as applicable shall be paid by IIT Bombay as per GoI norms.

8.0 Bid Submission• Submit bids under two covers, namely prequalification(covering section­5) and    

minimum resource deployment (covering section­6)• The Quotation   MUST BE ENCLOSED IN A SEALED COVER   superscribing 

Tender number / due date & should reach the undersigned on or before due date mentioned in the tender notice. If the quotation cover is not sealed, it will be rejected. 

• Tender  should  be  dropped  in   the   tender   box   kept   in   the   office   of  concerned   Department   / Section or to Indenter. No tender is to be handed 

Page 12: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

over to our staff personally unless otherwise specified. All communications are to  be  addressed   to   the  undersigned  only.   In  case  due date  happens   to  be holiday the tender will be accepted and opened on the next working day. 

• The RA bids should consider service requirements for 24 months at IIT Bombay (no other location involved) 

• The   services   are   to   be   commenced   from September,   1st,   2015  or   date   of acknowledgement of purchase order which ever happens to be earlier.

• In an event of the project spilling over the 24 months mark, the services are required to be continued till the project go­live. The charges for the spilled­over   period   shall   be   on   a   “Pro­rata”   basis   w.r.t   the   finally   agreed   upon commercial terms.

9.0 PMO Payment Milestones

• IIT Bombay will have the payment milestones for PMO aligned with the ones predetermined for the SI

• PMO payments shall be released subsequent to each of the SI payment release

10.0 Exit Clause for PMO

• In case services of the ERP SI are terminated by the Institute, the contract for PMO shall be deemed as “Terminated” with immediate effect.

• In  case  of  unsatisfactory  service* being provided by  the  PMO,  IIT  Bombay reserves   the   right   to   terminate   the   contract   by   giving   one   month   notice. However, any residual financial terms shall be settled as per the terms of the contract.

*(Where, quality of service in such cases shall be evaluated by a conflict resolution committee   comprising   of   IIT   top   functionaries   as   well   as   representatives   from successful bidder).

11.0 Dos and Don'ts

• Any further clarifications sought in the pre­bid meeting to be shared only in excel template as per  time­lines and format announced by MMD­IITB

• Email for all communications: [email protected]• Strictly ‘No communication’  with  IITB staff • Consider payments linked  with project milestones agreed with SI• RFP posted to IITB website to be official source for any addenda• Any verbal responses are for information purpose only.• Actual material changes to the RFP will be addressed through written addenda 

posted to the website.

IITB management reserves rights to examine and withhold payments in case of delays on   project   implementation,   not   achieving   respective   milestones   and   inadequate support.

Page 13: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

12.0 Enclosures:12.1 ERP Volume­I,  ERP Volume­II,  ERP Corrigendum Volume­I,  ERP Corrigendum Volume­II

13.0 SAP Product ECCs applicable for IITB ERP Implementation projectsSAP ECC 6.O Core ModuleSAP Financials and Controlling   SAP Materials Management       SAP Project Systems      SAP Human Capital Management             SAP Payroll         SAP Plant Maintenance                 SAP Employee /Manager Self service     SAP Document Management      SAP Add on Modules         SAP E­Recruiting               SAP Treasury and Risk Management, Public Sector           SAP Real Estate Management, residential property mgmt.           Logistics add­on for import/export, localization for India                SAP File Lifecycle Management for India               SAP Investigative Case Management for PS         SAP Educational Services for HER              BA&T SAP Business Objects BI Suite (CS)               BA&T SAP Business Planning & Consolidation       Third Party systems       Tricon Residential Quarter Management System               Crane Hospital Management System  

Page 14: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

14.0 Legal Terms and Conditions applicable for IIT Bombay Contract

14.1                  Limitation  of   Liability  Other   than   the   IITB's   obligations   to   make 

payments under this contract, a party's entire and collective liability arising out  

of  or   relating   to   this  Agreement,   including  without   limitation  on account  of 

performance or non­performance of obligations hereunder, regardless of  the 

form   of   the   cause   of  action,   whether   in   contract,   tort   (including   without 

limitation negligence),   statute or otherwise,  shall   in  no event exceed the total 

contract value by SELECTED  Vendor

14.2 Vendor In no event will either party be liable to other or any third party 

under or in connection with this Contract for any indirect, incidental, special,  

economic or  consequential   loss  or  damage,   loss  of  revenue,  profits,  goodwill, 

loss of data and loss of reconstituting data, loss of bargain or opportunities  or 

loss of anticipated savings incurred or suffered either by IITB or any third party  

whether in an action in contract,  tort statute or otherwise and whether or not 

SELECTED VENDOR was aware or should have been aware of  the possibility of 

such loss or damage.

14.3 Termination for Insolvency  IITB  may  at  any   time  terminate   the  work 

order / contract by giving written notice to SELECTED VENDOR, without any 

compensation,   if  SELECTED  VENDOR   becomes   bankrupt   or   otherwise 

insolvent to execute the project as per timelines and satisfaction of IITB.

14.4 Publicity  Any   publicity   with   regard   to   this   contract,   future   contract 

negotiations and / or subsequent installation, whether in the form of brochures, 

releases   or   verbal   announcement,   may   be   made   only   with   the   prior  written 

consent of IITB. SELECTED VENDOR is not authorized to use IITB’s name, IITB’s 

logos,   or   any  information   about   IITB   in   bidder   advertising   or   promotional 

materials, including but not limited to customer lists, and case studies.

14.5 Blacklisting In case SELECTED VENDOR fails to comply with terms of the 

contract including the timelines, IITB reserves the right to terminate the contract 

and blacklist   the bidder  from participating  in any future bidding for   IITB.   IITB 

reserves the right to terminate the agreement in case  SELECTED VENDOR gets 

blacklisted by any other Ministry / Department of Government of India / IIT's or 

State Governments during the course of all the services specified in this contract, or 

if the bidder in convicted in a legal / tax evasion case or on account of any other 

legal misconduct of the SELECTED Vendor.

14.6 Jurisdiction and Arbitration All questions, disputes or difference arising 

under, out of,  or  in connection with contracts shall be  subject to the exclusive 

Page 15: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

jurisdiction of the Courts at Mumbai, Maharashtra.

There   will   be   three   arbitrators   and   the   language   of   the   arbitration   shall   be 

English.  The parties will  appoint their arbitrators and each arbitrator so chosen 

shall jointly appoint the third arbitrator who shall act as the presiding arbitrator  

chairman of the proceedings. Prior to referring any dispute claim or disagreement 

as aforesaid, the parties shall cause their senior executives to negotiate in good 

faith to resolve any such dispute, claim or disagreement.

14.7 Force  Majeure  Should   failure   in   performance   of   the   contract   or   part 

thereof  arise   from war   insurrection,   restrain  imposed by Government,  Act  of 

Legislature   or   other   Statutory   Authority   or   illegal   strike,   riot,   legal   lock­out, 

flood,   fire,   explosion,   act  of  God  or   any   inevitable  or  unforeseen  event   beyond 

human control  which may be construed as reasonable ground for an extension of 

time, IITB may allow such additional time as is mutually agreed, to be justified by 

the   circumstances   of   the   case.   The   occurrence   /   cessation   of   force   majeure 

situation are to be informed with documentary evidence within 15 days from the 

date  of  occurrence   /cessation.  Under  any   circumstances  as   above,   redressal   or 

price escalation will not be entertained by IITB.

14.8 Intellectual Property Rights IITB shall own all intellectual property rights 

in   terms   of   software   configuration,   code,   templates,   functionalities,   processes, 

documentation and / or systems developed specifically  for the  implementation at 

IITB by SELECTED VENDOR ("Deliverables"). IITB reserves all rights in terms of 

re­usability of the Deliverables.

14.9 Confidentiality SELECTED VENDOR agrees that all financial, statistical, 

marketing and personnel data relating to IITB's business, and other information 

identified as confidential  by IITB,  are confidential   information of  IITB  (" Client 

Confidential Information"). IITB agrees that SELECTED VENDOR's Business Process  

Evaluation methodology, Project Execution method by and proprietary software, tools 

and  other  methodologies,   and   any   other   information   identified   as   confidential   by 

SELECTED vendor, are confidential information of SELECTED VENDOR ("SELECTED 

VENDOR   Confidential   Information").   Client   Confidential   Information   and 

SELECTED   VENDOR   Confidential  Information   are   collectively   referred   to   as 

"Confidential   Information."   Each   party   shall   use  Confidential   Information  of 

the other party which is disclosed to it only for the purposes of this  Agreement 

and shall not disclose such Confidential Information to any third party, without 

the   other  party's   prior   written   consent,   other   than   to   SELECTED   VENDOR's 

affiliates/sub­contractors and to each other's employees on a need­to­know basis. 

Each  party   agrees   to   take  measures   to  protect   the   confidentiality  of   the   other 

party's  Confidential   Information that,   in  the aggregate,  are no  less  protective  

than those  measures it uses to protect the confidentiality of its own Confidential 

Page 16: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

Information, but at a minimum, each party shall take reasonable steps to advise 

their  employees (and,   in the case of  SELECTED VENDOR,  its   subcontractors) 

of the confidential nature of the Confidential Information and of the prohibitions 

on copying or revealing such Confidential Information contained herein.

14.10 Access to Facilities  IITB  shall  provide  SELECTED VENDOR personnel 

sufficient   working   space   and   access   to   personnel   and   data,   systems   and 

equipment, training and conference rooms, training aids such as projector screen  

etc.   and  day   to   day   facilities   such   as   access   to   canteen   etc.   as  m a y   b e 

r e a s o n a b l y   r e q u i r e d   f o r   t h e   performance   of   services   by   SELECTED 

VENDOR.

14.11 Notices  Any   notice   or   other   communication   to   be   given   under   this 

Agreement may be in writing and delivered by hand, registered mail or facsimile to 

SELECTED   VENDOR   or   IITB   (as   the   case   may   be)  at  the   respective   addresses 

specified below. Receipt will be deemed upon delivery by hand, 5 Working Days 

after posting, or upon receipt of facsimile confirmation (whichever is applicable).

15 VALIDITY OF THE OFFER : 180 Days from the date of submission of offer. 

16 TRANSFER AND SUBLETTING :  The seller shall not sublet, transfer, assign or 

otherwise  part  with   the  acceptance   to   the   tender  or   any  part   thereof,   either 

directly or indirectly, without the prior written permission of the Purchaser. 

17 Penalty : Timely deliverables is essence of the contract and hence if any delays, 

liquidated damages at the rate 0.5% of the price of the delayed deliverables, for  

each week or part whereof shall be levied and recovered subject to maximum of 

5% of total order value. 

Page 17: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

DECLARATION FOR ACCEPTANCE OF RFP TERMS AND CONDITIONS

To,The Deputy RegistrarMaterials Management DivisionOpp. VMCC, I.I.T. Bombay,Powai, Mumbai – 400 076.

Sir,

Subject : Project Management Services for the ERP Installation Project at IIT Bombay dt.17th July 2015

I've carefully gone through the Terms & Conditions as mentioned in the above referred RFP  document. I declare that all the provisions of this RFP are acceptable to my company. I further  certify that I'm an authorized signatory of my company and am, therefore, competent to make  this declaration.

Yours faithfully,

(Signature of the Bidder)Printed NameDesignationSealDate :Business Address :

Page 18: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

BIDDER'S INFORMATION 

Details of the Bidders

1 Name of the Bidder

2 Address of the Bidder

3 Status of the Company (Public Ltd./ Pvt. Ltd.)

4 Details of the Incorporation of the Company Date: 

Ref. Document­ 

5 Valid Sales Tax Registration No.

6 Valid Service Tax Registration No.

7 Permanent Account No. (PAN)

8 Name & Designation of the Contact person to whom all references shall be made regarding this tender

9 Telephone No. (with STD Code)

10 Email Address of the contact person

11 Fax No. (with STD Code)

12 Website 

Page 19: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

FORMAT FOR EARNEST MONEY DEPOSIT / BID BOND

(To be typed on Non-judicial stamp paper of the value of Indian Rupees of One Hundred) (TO BE ESTABLISHED THROUGH ANY OF THE NATIONALED BANKS (WHETHER SITUATED AT MUMBAI OR OUTSTATION) WITH A CLAUSE TO ENFORCE THE SAME ON THEIR LOCAL BRANCH AT MUMBAI OR ANY SCHEDULED BANK (OTHER THAN NATIONALISED BANK) SITUATED AT MUMBAI. BONDS ISSUED BY CO-OPERATIVE BANKS ARE NOT ACCEPTED)

LETTER OF GUARANTEETo,Registrar,Indian Institute of Technology,Powai, Mumbai – 400 076

IN ACCORDANCE WITH YOUR TENDER for supply of ….............................., M/s. ............................. (hereinafter called the “Bidder”) having its Registered Office at …........................, wish to participate in the said bid for the supply ….................................................... as an irrevocable Bank Guarantee against Earnest Money Deposit for an amount of Rs. …................... (Rupees...............................) valid up to …............ (180 days from the date of issue of Bank Guarantee), is required to be submitted by the bidder as a condition precedent for participating in the said bid, which amount is liable to be forfeited by the Purchaser on (1) the withdrawal or revision of the offer by the bidder within the validity period, (2) Non acceptance of the Letter of Indent / Purchase order by the Bidder when issued within the validity period, (3) failure to execute the contract as per contractual terms and condition with in the contractual delivery period and (4) on the happening of any contingencies mentioned in the bid documents.

During the validity of this Bank Guarantee :We, ….......................(Bank name) having its registered Office at ….......................guarantee and

undertake to pay immediately on first demand by …................................... the amount of Rs................... (Rupees..............................) without any reservation, protest, demur and recourse. Any such demand made by the IIT Bombay shall be conclusive and recourse. Any such demand made by the purchaser shall be binding on the Bank irrespective of any dispute or difference raised by the Bidder.

The Guarantee shall be irrevocable and shall remain valid up to …............(180 days from the date of issue of Bank Guarantee) If any further extension is required, the same shall be extended to such required period on receiving instruction form the Bidder, on whose behalf the is Guarantee is issued.

Notwithstanding anything contained herein : ⁎ Our liability under this Bank Guarantee shall not exceed Rs.................... (Rupees....................) . ⁎  This Bank Guarantee shall be valid up to ….........................................................(date). ⁎  We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee Only and only if you serve upon us a written claim or before …............ (date).

This Bank further agrees that the claims if any, against this Bank Guarantee shall be enforceable at our branch office at ........................................ situated at .............................. (Address of local branch).

Yours truly,

Signature and seal of the guarantor:

Name of Bank:

Address:

Date:

Instruction to Bank: Bank should note that on expiry of Bond Period, the Original Bond will not be returned to the Bank. Bank 

is requested to take appropriate necessary action on or after expiry of bond period.

Page 20: REQUEST FOR PROPOSAL for Implementation support … · REQUEST FOR PROPOSAL for Implementation support (PMO Services and Solution Support) Location: IIT Bombay, Powai, Mumbai 400076

FORMAT FOR PERFORMANCE GUARANTEE BOND

(To be typed on Non-judicial stamp paper of the value of Indian Rupees of One Hundred) (TO BE ESTABLISHED THROUGH ANY OF THE NATIONAL BANKS (WHETHER SITUATED AT MUMBAI OR OUTSTATION) WITH A CLAUSE TO ENFORCE THE SAME ON THEIR LOCAL BRANCH AT MUMBAI OR ANY SCHEDULED BANK (OTHER THAN NATIONALISED BANK) SITUATED AT MUMBAI. BONDS ISSUED BY CO-OPERATIVE BANKS ARE NOT ACCEPTED.)

To,Registrar, Indian Institute of Technology,Powai, Mumbai – 400 076.

LETTER OF GUARANTEE

WHEREAS Indian Institute of Technology, Bombay (Buyer) have invited Tenders vide Tender No............................... Dt. ............................. for purchase of ........................................................ AND WHEREAS the said tender document requires that any eligible successful tenderer (seller) wishing to supply the equipment / machinery,etc. in response thereto shall establish an irrevocable Performance Guarantee Bond in favour of “Registrar, Indian Institute of Technology, Bombay” in the form of Bank Guarantee for Rs ................................ (10% (ten percent) of the purchase value) and valid till two years from the date of issue of Performance Guarantee Bond may be submitted within 30 (Thirty) days from the date of Acceptance as a successful bidder.

NOW THIS BANK HEREBY GUARANTEES that in the event of the said tenderer (seller) failing to abide by any of the conditions referred in tender document / purchase order / performance of the equipment / machinery, etc. this Bank shall pay to Indian Institute of Technology, Bombay on demand and without protest or demur Rs ........................ (Rupees......................................).

This Bank further agrees that the decision of Indian Institute of Technology, Bombay (Buyer) as to whether the said Tenderer (Seller) has committed a breach of any of the conditions referred in tender document / purchase order shall be final and binding.

We, .................................................. (name of the Bank & branch) hereby further agree that the Guarantee herein contained shall not be affected by any change in the constitution of the Tenderer (Seller) and/ or Indian Institute of Technology, Bombay(Buyer).

Notwithstanding anything contained herein:1. Our liability under this Bank Guarantee shall not exceed Rs. .........................

(Indian Rupees ..................................... only).2. This Bank Guarantee shall be valid up to ..........................(date) and3. We are liable to pay the guaranteed amount or any part thereof under this bank guarantee only and

only if IIT Bombay serve upon us a written claim or demand on or before ..........................(date).

This Bank further agrees that the claims if any, against this Bank Guarantee shall be enforceable at our branch office at ........................................ situated at .............................. (Address of local branch).

Yours truly,

Signature and seal of the guarantor:

Name of Bank:

Address:

Date:

Instruction to Bank: Bank should note that on expiry of Bond Period, the Original Bond will not be returned to the Bank. Bank is requested to take 

appropriate necessary action on or after expiry of bond period.