Republic of Slovenia

Ministry of Public Administration

10.04.23 1

One stop shop for companies

Teja Batagelj, MScMinistry of Public AdministrationSlovenia

2

Ministry of Public Administration

10.04.23

One stop shop project goals

Enable fast (in 4 days), simple and free of charge

registration of a company

Perform all other obligatory procedures for start up at

one stop shop contact point or online

Support other - most frequent - services for businesses at

one stop shop contact point or online

BETTER

PUBLIC

ADMINISTRATION

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Ministry of Public Administration

10.04.23

4

Ministry of Public Administration

10.04.23

IMPACTS

AVAILABILITY OF SERVICES

Services are not limited by time or geographical factor (24*7*365)

Companies can use online services or services at One stop shop contact

points

A portal is a single point for e-services and life events for businesses

19 % more registered companies in average per month

7.250 new existing private limited companies since February 2008 –

13% more of all companies in Slovenia

Registration of a company in 3 days

Savings for companies amount at 10,2 MIO EURO per a year

All services at the portal are free of charge

80% of companies in Slovenia can be registered free of charge

Companies can perform more than 1.600.000 procedures per a year online

(2 million inhabitants in Slovenia)

SAVINGS

USER SATISFACTION

POSITIVE REGISTRATION TREND

High satisfaction of companies with services at One stop shop contact points:

Kindness of civil servants: 4,8

General estimation of service: 4,6

Registraton and closure

501

584581

494435

475

353

560573

505490486

560

665

535539522

409

318

450489

454420

36

197164

201189154

115132174

249

372

253

159121117135117132

31

150203

310

437

0

100

200

300

400

500

600

700

Registration Closure

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Ministry of Public Administration

10.04.23

DVD

PROMOTION

MARKING PANEL

BILLBOARD

PAPER MEDIA

LEAFLETS

BUSES

TV

PORTAL RENOVATION

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Ministry of Public Administration

10.04.23

Further development:

To improve existing services and add service with high added value for users

To enable civil servants easy and quality work

Training of civil servants:

Civil servants at One stop shop contact points

Employees at Governmental contact centre

Employees at institutions offering substantive support to users

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Ministry of Public Administration

10.04.23

Public services for companies have never been so close!