Reports submitted by the distribution licensees as

required under section 59(1) of the Electricity Act, 2003

for the financial year 2012-13

FD-415A, Poura Bhawan, 3rd

Bidhannagar, Kolkata – 700 106 Floor, Sector-III

WEST BENGAL ELECTRICITY REGULATORY COMMISSION

Reports submitted by the distribution licensees as required under section 59(1) of the

Electricity Act, 2003 and the regulations on Standard of Performances of the Licensees

made by the Commission and published by West Bengal Electricity Regulatory

Commission as required in terms of Section 59 (2) of the Electricity Act, 2003.

CONTENTS

Sl. No. Description Pages

1. Index

1

2. Reports of West Bengal State Electricity Distribution Company Limited (WBSEDCL)

2

3. Reports of CESC Limited (CESC Ltd.)

3

4. Reports of the Durgapur Projects Limited (DPL)

4

5. Reports of DPSC Limited (DPSC Ltd.)

5

6. Reports of Damodar Valley Corporation (DVC)

6

1

ANNUAL REPORT UNDER SUB SECTION (1) OF SECTION 59 OF THE ELECTRICITY ACT, 2003

N.B. * Writ Petition were filed against 34 no of compensation cases (2012-13) of Rs.30,77,167/-

** Amount of compensation of 52 nos of cases for the year 2011-12 paid in the year 2012-13 is Rs.33,98,000/- (the figure is excluding this amount) Sd/-

(T.K. Ghosh Chowdhury, Chief Engineer-CRM Cell) Customer Relation Management Cell, WBSEDCL

2

Name of the Distribution licensee : West Bengal State Electricity Distribution Company Limited

Full Office address (HQ) of Licensee

: Vidyut Bhavan, Block – DJ, Sector –II, Bidhannagar, Kolkata – 700 091

ANNUAL REPORT FOR THE FINANCIAL YEAR 2012-13 ENDING ON 31.03.2013 (01.04.2012 TO 31.03.2013)

I. Number and Type of the consumer complaints received, attended and compensation paid (if any):

Sl. No.

Types of complaints Number of complaints

received

Whether attended

Number of cases where

compensation was payable

Number of cases where

compensation was paid

Total amount (in Rs.) of the

compensation paid

1. New connections where distribution mains already exist 925 781

257 +34* 80** 5849325**

2. New connections where extension of distribution mains was required

300 267

3. New connections where commissioning of a new substation was required

347 312

4. Extension of load 56 47 5. Unplanned interruptions 6827 6827 6. Voltage related complaints 200 172 7. Meter related complaints 4247 4213 8. Modifications to the existing

connections 109 104

9. Others 1001 907 II Interruptions in power supply: - 1. No. of instances of interruptions in power supply (01.04.2012 to 31.03.2013) LT – Network–11 KV 627978

HT – Network–33 KV 46413 2. Total duration in feeder hours of interruptions in power supply (From 01.04.2012 to

31.03.2013) LT – Network– 11 KV 65300.76 HT – Network– 33 KV 10265.43

ANNUAL REPORT UNDER SUB SECTION (1) OF SECTION 59 OF THE ELECTRICITY ACT, 2003

Name of the Distribution Licencee : CESC Ltd. CESC House, 1, Chowringhee Square, Kolkata 700 001 Full Office address (HQ) of the Licencee :

ANNUAL REPORT FOR THE FINANCIAL YEAR 2012-13 ENDING ON 31.03.2013 (01.04.2012 TO 31.03.2013) I. Number and Type of the consumer complaints received , attended and compensation paid: - Sl. No

Types of complaints Number of complaints

received

Whether attended

Number of cases where compensation was payable

Number of cases where compensation was paid

Total amount (in Rs.) of the compensation paid

1. New connections where distribution mains already exist 427 Yes 03 03 17,000/-

2. New connections where extension of distribution mains was required

46 Yes __ __ __

3. New connections where commissioning of a new substation was required

29 Yes __ __ __

4. Extension of load 208 Yes __ __ __

5. Unplanned interruptions (approx) 10623 Yes __ __ __

6. Voltage related complaints 394 Yes __ __ __

7. Meter related complaints 751 Yes __ __ __

8. Modifications to the existing connections 67 Yes __ __ __

9. Others 767 Yes __ __ __

II. Planned interruptions in power supply: - 1. No. of instances of planned interruptions in power supply in - LT network – 38055 HT network - 1098 2. Total duration in hours of planned interruptions in power supply in - LT network – 76110

HT network - 1070 EXPLANATORY NOTE 1. LT Network – In 129 areas of Licensed Area overhead maintenance work was taken up. In the interest of our consumers the work was

phased out over 295 days so as to cause minimum inconvenience to them. The average interruption time was 2 hours per day. The total duration of planned interruption was 76110 hours.

2. HT Network – There were 1098 instances of planned interruption and the total duration of such interruption was 1070 hours. 3. In addition to the figures in item 5, there are LT fuse cases, which are generally caused by drawal of loads higher than applied for.

Sd/- (A.Shome) Dy. General Manager, Customer Relations, CESC Ltd., CESC House 3

ANNUAL REPORT UNDER SUB SECTION (1) OF SECTION 59 OF THE ELECTRICITY ACT, 2003

Sd/- Senior Manager, DPL 4

Name of the Distribution Licencee Full Office address (HQ) of the Licencee

: :

The Durgapur Projects Ltd New Administrative Building, Durgapur – 713201, Dist – Burdwan, West Bengal

ANNUAL REPORT FOR THE FINANCIAL YEAR 2012-13 ENDING ON 31.03.2013 (01.04.2012 TO 31.03.2013)

I. Number and Type of the consumer complaints received, attended and compensation paid (if any)

Sl. No

Types of complaints Number of complaints received

Whether attended Number of cases where compensation was payable

Number of cases where compensation was paid

Total amount (in Rs.) of the compensation paid

1. New connections where distribution mains already exist 0 Nil Nil Nil

2. New connections where extension of distribution mains was required

0 Nil Nil Nil

3. New connections where commissioning of a new substation was required

01 Yes Nil Nil Nil

4. Extension of load 0

Nil Nil Nil

5. Unplanned interruptions

1716 Hrs

Yes Nil Nil Nil

6. Voltage related complaints 0 1 Yes Nil Nil Nil

7. Meter related complaints 4510 Yes Nil Nil Nil 8. Modifications to the existing

connections 0 Nil Nil Nil

9. Others 01 Yes Nil Nil Nil II Planned interruptions in power supply: -

1. No. of instances of planned interruptions in power supply in: LT network – 3300 Nos. at different feeders. HT network – 2015 Nos. at different feeders.

2. Total duration in hours of planned interruptions in power supply in LT network – 6150hrs. HT network – 813 hrs.

ANNUAL REPORT UNDER SUB SECTION (1) OF SECTION 59 OF THE ELECTRICITY ACT, 2003

Sd/ Sandip Mitra, VP (Reg. Affairs & Budget)

5

Name of the Distribution Licencee : Full Office address (HQ) of the Licencee :

DPSC Ltd "Centre for Excellence" Plot No. X-1, 2 & 3, Block EP, Sector - V, Salt Lake City, Kolkata - 700 091

ANNUAL REPORT FOR THE FINANCIAL YEAR 2012-13 ENDING ON 31.03.2013 (01.04.2012 TO 31.03.2013)

I. Number and Type of the consumer complaints received, attended and compensation paid (if any)

Sl. No.

Types of complaints Number of complaints received

Whether attended

Number of cases where compensation was payable

Number of cases where compensation was paid

Total amount (in Rs.) of the compensation paid

1. New connections where distribution mains already exist Nil N.A.

2. New connections where extension of distribution mains was required Nil N.A.

3. New connections where commissioning of a new substation was required

Nil N.A.

4. Extension of load Nil N.A. 5. Unplanned interruptions Nil N.A.

6. Voltage relate d complaints Nil N.A. 7. Meter related complaints 5 YES NIL NIL NIL

8. Modifications to the existing connections Nil N.A.

9. Others Nil N.A. II Planned interruptions in power supply: -

1. No. of instances of planned interruptions in power supply in LT network- 2055

1462.19

HT network- 2. Total duration in hours of planned interruptions in power supply in LT Network-

HT network-

ANNUAL REPORT UNDER SUB SECTION (1) OF SECTION 59 OF THE ELECTRICITY ACT, 2003

Name of the Distribution Licensee : Damodar Valley Corporation (DVC)

DVC Towers, VIP Road, Kolkata 700 054 Full Office address (HQ) of the Licensee :

ANNUAL REPORT FOR THE FINANCIAL YEAR 2012-13 ENDING ON 31.03.2013 (01.04.2012 TO 31.03.2013) I. Number and Type of the consumer complaints received , attended and compensation paid (if any): - Sl. No

Types of complaints Number of complaints

received

Whether attended

Number of cases where compensation was payable

Number of cases where compensation was paid

Total amount (in Rs.) of the compensation paid

1. New connections where distribution mains already exist 0 - 0 NIL Nil

2. New connections where extension of distribution mains was required

1 Work under process NIL NIL Nil

3. New connections where commissioning of a new substation was required

0 - 0 NIL Nil

4. * Extension of load 04 Work under

process NIL NIL Nil

5. ** Unplanned interruptions 01 Yes NIL NIL Nil 6. Voltage related complaints 17 Yes NIL NIL Nil 7. Meter related complaints Nil N.A.

NA

NA Nil

8. Modifications to the existing connections Nil N.A. NA NA Nil

9. Others 01 Under Court

of Law NIL NIL Nil

II. Planned interruptions in power supply: - 1. No. of instances of planned interruptions in power supply in - LT network - NA HT network (33 KV and above) – 233 (for 130 off-take points)

2. Total duration in hours of planned interruptions in power supply in - LT network - NA HT network - 468.722 (for 130 off-take points)

• * Excludes extension/enhancement of load been held up due to augmentation of present transformer / line capacity at some S/s.

NOTE

• ** Meant for interruption (excludes load-shedding) due to break-down in the Lines, switch-gears etc.

Sd/- Chief Engineer (Comml.) Comml. Dept, DVC, Kolkata – 700 054

6

ANNUAL REPORT UNDER SUB SECTION (1) OF SECTION 59 OF THE ELECTRICITY ACT, 2003