Relationship Officer

Position Description

Job Title: Relationship Officer

Department: Supporter Engagement Team

Purpose:Assist the State Reps with scheduling Church deputations and Pastor meetings, make follow up calls to church members following deputations, phone supporters and ask them to give donations to campaigns and/or encourage participation in campaigns and pray for pastors and supporters.

Reports to: CPA Coordinator

Key Relationships:Internal Teleservicing team; State Reps; Supporter Engagement staffExternal Church Pastors; Church members; Supporters

Hours per Week: Permanent part time position – 15-20 hours per week (flexible hours)

Location: TAI Office – 32 Delhi Road, North Ryde NSW

Main Activities

State Rep Support Set up appointments with key pastors (in line with the Church Engagement Journey) Request / follow up deputation opportunities Control calendar appointments

Outbound Calls Call Church members following deputations to provide additional information regarding

relevant campaign, respond to queries, follow up interest and/or seek feedback about deputation

Make thank you calls to new supporters as part of the new supporter journey Phone single gift supporters to promote BWA recurring giving products (child sponsorship,

vulnerable children, projects) and convert them to recurring giving Phone existing child sponsors to promote either an increase to their existing sponsorship or

sponsorship of an additional child Phone existing VCF/DAF recurring giving supporters to promote an increase to their existing

commitment

TRANSFORM AID INTERNATIONAL

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Relationship Officer

Offer prayer to supporters. Pray for them over the phone. Send them a card if needed Call other segments as directed by the CPA Coordinator as part of a larger scale marketing

campaign

Maintain accurate records Enter call data and responses into the database Update church and supporter details in the database

Secondary Activities

Assist State Reps with NEO input of deputations and meetings Update campaign mailing requirements for churches Contact supporters regarding missed contributions for recurring giving Contact supporters with expired/declined credit cards to record new voice authorisations Other duties as directed by the Supporter Engagement Manager or CPA Coordinator

Essential Knowledge, Skills and Experience

Professional Skills, Competencies, Experience Experience working in customer service / telemarketing Demonstrated ability to be self-directed and take initiative with the ability to work to

deadlines in a professional and confident manner Demonstrated excellent customer service, and ability to handle sensitive situations in a

mature and effective manner in person, or by phone and email Familiarity with Microsoft Office Excellent oral & written communication skills Ability to work as part of a team and meet team objectives An authentic committed Christian: - With a strong commitment to Transform Aid International's / Baptist World Aid’s, mission,

vision and core values- Able to understand, engage with and support the Biblical theology that informs the

organisation’s development approach- Able to participate enthusiastically in prayer sessions, biblical reflection sessions and church

services

Desirable Knowledge, Skills and Experience

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Relationship Officer

Knowledge of global poverty and international development Heart to see children free from poverty Experience in the Church/Not-for-Profit/Charity sector Experience working with databases or CRM (customer relationship management) systems

General NotesContinuous Improvement and Best Practice:As an employee of Transform Aid International / Baptist World Aid, which has a core value of “committed to excellence and quality by being a creative and learning organisation”, you will have opportunity to participate in any continuous improvement exercises and to seek best practice in fulfilling your role.You will also have the opportunity to contribute to the ongoing development and improvement of Transform Aid International / Baptist World Aid policies and practices.

Workplace Health and Safety and Equal Employment Opportunity:It is your responsibility to take reasonable care for the health and safety of all people within the workplace and for all people who may be affected by your acts or omissions. You will cooperate in implementing WHS legislation and standards. You are also accountable and responsible for complying with all Transform Aid International / Baptist World Aid policies and procedures designed to eliminate discrimination in the workplace.

Child Safe Organisation:Transform Aid International / Baptist World Aid is a child safe organisation and all employees are required to read and understand our child protection policy, and in addition, sign and abide by our Child Safe Code of Conduct. All employees are required to provide authorisation for a National Police Check and will be required to gain a Working with Children Check.

ComplianceIt is your responsibility to ensure compliance with TAI policies and procedures, legislation, as well as requirements of relevant regulatory bodies, including ACFID and DFAT.

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