8/6/2019 Repair Technician or Maintanence Technician

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Ryon R Davies4216 N. White Pine Road, Eagle Mountain UT 84005Cell Phone (801) 472-9874 Home (801) 789-4079e-mail: rdca5244@westpost.net

SkillsAnalyze machines to diagnose mechanical, electrical, and electronic problems andrepair and install new parts as needed. Read machine schematics and wiring diagrams. I have excellent customer service skills.

Job HistoryAppliance repair technician for Sears Holding Corporation-March 2007-December 2009* Diagnosed mechanical, electrical, and electronic problems with major home appliances, except refrigerators.* Made required repairs to appliances in the customer's home.* Gave customers estimates based on needed repairs, and collected money for completed repairs.* Explain what the problem was to customer and instruct customers on proper useof machine to prevent problems in the future.

Service Quality Assurance Monitor at Convergys for the US Census Bureau-April 2010-August 2010* Listen to telephone representatives doing follow up on census forms

* Assure strict adherence to privacy and governmental policies on these phone calls* Provide feed back to Supervisors and Managers of recurring problems and trends* Keep all personal information obtained by the census bureau in strict confidence

Quality Measurement Representative at UPS-June 2000-May 2006* Listened to and rated the accuracy, completeness, and Professionalism of the Customer Service Representatives in all of UPS's call centers nationwide.* Identified trends either with customers or representatives that indicated thatchanges needed to be made either to the call criteria or representative training.* Provided feedback and suggestions to the training department or any other depa

rtment concerning company procedures and how they can be improved.* Helped create the call criteria for the International Customer Service Representatives and International Preferred Customer Associates by providing continuousfeedback to the training department including having certain portions of the training completely rewritten to better prepare the representatives to meet the customer's needs.

Customer Service Representative at UPS-July 1997-June 2000* Answer inbound calls from customers* Answer customer's inquiries concern the sending of packages* Answer customer's inquiries about the disposition of their packages includingtracking and resolving damage claims.

* Resolve customer's billing issues and answer questions about their billing statements.* Resolve customer complaints and concerns about UPS procedures or personnel.

EducationB.A. in Classical studies from Brigham Young University 1994. Minors in Chemistry and History.