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#ecommercial17 LinkedIn: Elliot Kemp CLICK TO ADD YOUR COMPANY LOGO Product Creation isn’t Where you Should Create Assumptions About Your Customer Removing Customer Assumptions with Data

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Page 1: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

CLICK TO ADD YOUR COMPANY

LOGO

Product Creation isn’t Where you Should Create Assumptions About Your Customer

Removing Customer

Assumptions with Data

Page 2: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

Building Tests to know what works

Introduction

Page 3: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

Old School Marketing

John Wanamaker “Half the money I spend on advertising is wasted; the trouble is I don’t know which Half”

Page 4: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

Proctor and Gamble the Masters of Old Style Marketing

Page 5: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

The problem with becoming out of touch with the customer

Page 6: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

The Client – Agency Handbook

• Understanding

• Limitations

• KPI’s

• Working towards a goal

• Time Line

Page 7: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

I want to know everything

The Problem

Page 8: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

Page 9: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

Page 10: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

How to get more customer data

Display Network

Page 11: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

Page 12: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

Page 13: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

Page 14: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

• Take limitations

• Build around limitations

• Build tests to cover

• Review

• Then replace

• Adjust

• Repeat

The process

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#ecommercial17 LinkedIn: Elliot Kemp

What list works

Remarketing

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#ecommercial17 LinkedIn: Elliot Kemp

• Create every list you can think of

• Put it all in no bid adjustment

• Build data

• Then adjust

No More Unknowing Connect RLSA and Display

Page 17: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

Show me data in my way

Location Targeting

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#ecommercial17 LinkedIn: Elliot Kemp

Page 19: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

Page 20: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

What we have to be aware of

Problems

Page 21: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

Limiting factors

• Understanding

• Limitations

• KPI’s

• Working towards a goal

• Time Line

Page 22: Removing CLICK TO ADD Customer YOUR COMPANY …leicesterdigital.co.uk/wp-content/uploads/2017/...Customer-Assumpti… · Remarketing. #ecommercial17 LinkedIn: Elliot Kemp •Create

#ecommercial17 LinkedIn: Elliot Kemp

How Does This Pan Out?

Results

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#ecommercial17 LinkedIn: Elliot Kemp

THANK YOU