remote desktop services user guide - european parliament · remotely connect to your european...

DG ITEC ESIO - STANDARDS

Remote Desktop Services User Guide

Windows 10

Remote Desktop Services User Guide 1.5 12 June 2017

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Table of Contents

Table of Contents ................................................................................................ 2

1 Introduction ................................................................................................. 3

2 Download and Install Citrix Receiver .......................................................... 4

3 Change Intranet Settings ............................................................................. 9

4 Security Authentication .............................................................................. 12

4.1 Physical token....................................................................................... 13

4.2 SMS token ............................................................................................ 15

5 Connecting to your Work Desktop ............................................................. 18

6 Quitting and Logging off ............................................................................ 22


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1 Introduction This document explains how to install Citrix receiver and how to use it to remotely connect to your European Parliament standard configuration desktop environment. This will allow you to work is the same environment as in the office from any device anywhere in world with an internet connection. Giving you access to all the files and software that you can normally use only in the office. In this guide you will learn how to install Citrix Receiver and how to use it to remotely access your work desktop on a windows 10 PC.

You must only perform steps 1 to 3 the first time you use Remoter

Desktop Services. The next time you must repeat only steps 4 and 5

to connect.

Install and connect with Windows 10

To be able to use Citrix Receiver to remotely connect to your work desktop you need on a Windows 10 PC:

- An Internet connection

- An RSA token or SMS token

- You must be a member of the RDS group


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2 Download and Install Citrix Receiver Open your browser and go to : http://www.europarl.europa.eu/portalep/Main.html

Click on the Location

closer to where you

work. If you are

somewhere else either

location will do.

Click on the “Download” link on the menu

http://www.europarl.europa.eu/portalep/Main.html




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Click on the “Go to Citrix Website” button

Click “Download Receiver x.x for Windows”


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Click on “Save”

Click on “Run”

Confirm the security user interaction if any


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Click on “Start”

Check “I accept the license agreement”

Click on “Install”


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Wait for Citrix Receiver to install

Click on “Finish”


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3 Change Intranet Settings

To use Citrix Receiver you need to change the intranet settings on windows 10.

(1) Open the “Start Menu” and (2) go to “Settings”

(1) Fill in “Internet” and (2) select “Internet Options”


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Click on the “Security” tab

(1) Select “Local Intranet” then (2) click on “Sites”

Click on “Advanced”


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(1) Copy this link to the selected text field: https://tswebbru.secure.europarl.europa.eu (2) Then click on “Add” Finally exist all the windows clicking on “Close” then “OK” ensuring the changes are saved Repeat the same process with this link:

https://tsweblux.secure.europarl.europa.eu

You now have the correct settings to remotely connect to your work desktop using Citrix Receiver.


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4 Security Authentication

If you are connected to an internet network within a

European Parliament building go straight to step 5. If you

are connected to the internet from anywhere else you must be

allowed through the European Parliament firewall.

Go to the RDS Portal Website. http://www.europarl.europa.eu/portalep/Main.html Select the Location of the Server you wish to connect to. For better performance choose the server closest to your location. (e.g. if at home in Brussels select the Brussels server). If one of the servers is down you can always connect with the other one regardless of your location.

If neither in Luxembourg or Brussels select any of the two.

Click “1. Security Access”




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4.1 Physical token If you have SMS token go to “4.2 SMS Token” and skip this

part for physical token

A new window will appear.

Input your EP user name and click on “Submit”

Input your personal pin-code followed the current RSA key as displayed on the electronic token. Click on “submit”. These should have been given to you by your Local System Administrator (LSA)

If you do not have a personal pin-code or an RSA key you may not have access to the remote desktop service. Ask your LSA for more information.


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Select “Standard Sign-on”. Click on “Submit”.

Wait for the authentication process to complete. Once the process is done you will have 6 minutes to complete step 5. If you take longer than that you will have to perform this step again. This is a security precaution.


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4.2 SMS token If you have physical token skip this part and go to “5

connecting to your Work Desktop”


Input your EP user name and click on “Submit”.

Input your personal pin-code for SMS Token and “Submit”. You will receive a SMS with a Token code that expires after use or 5 minutes.


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Input your Token code and click on “Submit”.

Select “Standard Sign-on”. Click on “Submit”


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Wait for the authentication process to complete. Once the process is done you will have 6 minutes to complete step 5. If you take longer than that you will have to perform this step again. This is a security precaution.


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5 Connecting to your Work Desktop Return to the RDS portal website.

Click on “2. Remote Desktop Login”


Enter you European Parliament username and password. These are the same you use at every day at the office. Then click on “Log on”.

Click on “EP 7 Desktop”


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Click on “Save”

Click on “Open”


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A new window will open on your desktop. You will have to wait while CITRIX configures your remote desktop.

After configuration is complete a new Desktop with the same configuration, files, programs and access rights as your office PC desktop will appear. Note that the remote desktop is embedded within your actual desktop. You can easily switch back and forth if you need to work on both simultaneously.

You can maximise the size of the Remote desktop by clicking on the maximize button.


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Notice that you have two “Start Menu”. The one below is for your actual desktop. The one above is for the remote desktop.


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6 Quitting and Logging off

After using Remote Desktop Services it is important that you quit and log off.

Failure to do this is a security risk. This is particularly important if you are

using RDS somewhere outside the EP. Note that if the RDS session is left

inactive for more than one hour it will automatically log off and

you will lose any unsaved work.

To properly exit an RDS session you must : (1) open the Start menu and then (2) click on “log off”

Then you must go to the web portal where you started the RDS session and click on “Log Off” on the top right corner.


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Logging off will take you to this website. It will ask you to exit the browser tab for security reasons. Do it.

You have now fully quit and logged off your RDS session.

Finally you can close the “Client Authentication” window by the cross in the upper right corner.

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