remote access to chingford foundation school’s network – cc4 … · 2017-02-10 · remote...

Remote Access to Chingford Foundation School’s Network – CC4 Anywhere CC4 Anywhere allows users to log into the school’s network and see their usual desktop environment with their Documents, Shared Documents and RM Staff folders. Microsoft Office is available and Staff can also access SIMS.

Be mindful that SIMS and other data on the school’s network are subject to the Data Protection Act 1998. You must not use Remote Access to SIMS from public places or show members of the public any of the data in SIMS. Be cautious when printing out documents from the school system. Do not leave printouts unattended on your printer.

CC4 Anywhere is powered by Citrix XenApp. This means you will need to install a Citrix plug-in to your browser before using the system. Instructions on how to do this follow below. If you use an Apple Mac or Linux please see the additional help sheets on the school’s website (www.chingford-school.co.uk > Links > CC4Anywhere)

Index Using Remote Access on Windows Computers Page 2 Using Remote Access on Apple Macs Page 16 Additional Notes Page 25 Troubleshooting Steps Page 26

http://www.chingford-school.co.uk/

Using Remote Access on Windows Computers Quick Steps:

1. In Internet Explorer, make https://cc4anywhere.chingford.waltham.sch.uk a Trusted Site 2. Add waltham.sch.uk to the Compatibility View list 3. Install the Citrix Receiver from https://www.citrix.com/go/receiver.html Do not add any accounts to it during installation. 4. Go to https://cc4anywhere.chingford.waltham.sch.uk, log in with your Windows credentials and click on the desktop launcher. (There is a link form

the school’s website under Links). 5. To use SIMS, click on Start > All Programs > Sims .net > SIMS Remote Access.

Detailed steps if you do not know how to do the above: Citrix receiver is required to connect to the remote access server. Go to https://www.citrix.co.uk/products/receiver and click the Download Receiver for Windows button.

When you have finished, do NOT click add account. Just click Finish.

After installing Citrix Receiver you will be prompted to add an account every time you log into Windows. Please click Cancel. Never add an account.

https://cc4anywhere.chingford.waltham.sch.uk/

https://www.citrix.com/go/receiver.html


https://www.citrix.co.uk/products/receiver

Configuring Internet Explorer 1. Open Internet Explorer and go to the school’s website www.chingfordfoundation.org, click on Links and then Staff - Remote Access. 2. Click on the link “To access the remote access portal, please click here.” Which will take you to https://cc4anywhere.chingford.waltham.sch.uk 3. Click on Settings then Internet Options 4. In Internet Explorer 9 and above and above, Settings is found by clicking on the cog, top right.

http://www.chingfordfoundation.org/


5. Click on Security tab then Sites

6. Make sure https://cc4anywhere.chingford.waltham.sch.uk is entered. Click Add. (N.B. https – not http)

7. Click Close then OK

8. For Internet Explorer 9 and above, you need to add the Remote Access website to the Compatibility View list. 9. Press ALT to show the Tools menu. Click on Compatibility View settings.

10. Add waltham.sch.uk to the list.

Log in to Remote Access

1. Go to https://cc4anywhere.chingford.waltham.sch.uk (see link on the school’s website www.chingfordfoundation.org > Links) 2. Login to CC4 Anywhere. User your Windows login credentials (For Staff, this is usually just your surname). Do not use your email

credentials! 3. With the Citrix plug-in has been installed, you should get straight to the page below after logging in. 4. Click on CC4 Anywhere Desktop – Staff


http://www.chingfordfoundation.org/

5. Wait for Citrix to launch. This can be slow for the first user of the day.

If you are prompted to download the Client even though you have installed Citrix Receiver , click Already installed on the right:

6. You should see the school’s desktop in a Window as below.

7. To use SIMS, click on Start > All Programs > Sims .net > SIMS Remote Access.

8. Login to SIMS as usual.

9. SIMS should now open as usual.

mhtml:file://C:%5CUsers%5CNETMAN%5CAppData%5CLocal%5CTemp%5CTemp1_Installing%20cc4AW.zip%5CProblem_20121213_1053.mht!screenshot_0030.jpeg

Using Remote Access on Apple Mac Computers

Open Safari and search for Citrix Receiver

Download Citrix Receiver for Mac

Click on the Downloads arrow and click on Citrix Receiver I

Install Citrix Reciever

Do not tick Add Account

In Safari go to www.chingfordfounation.org and click on links then open the Staff – Remote Access link

http://www.chingfordfounation.org/

Enter your Windows computer username and password

When you are asked to trust the Citirx Reciever plug-in you must click Trust

The first time you do this you will get an error about an invalid state. Click log off. Then log in again and click on CC4 Anywhere Desktop - Staff

At the bottom you will see the Citirx reciever icon load for a minute or so

Once your desktop has launched, click on Start> Remote Access>SIMS

Additional Notes Be mindful that SIMS and other data on the school’s network are subject to the Data Protection Act 1998. You must not use Remote Access to SIMS from public places or show members of the public any of the data in SIMS. Be cautious when printing out documents from the school system. Do not leave printouts unattended on your printer.

The Terminal Servers running remote access restart at 5am every day so don’t work all night.

You should be able to print to your printer at home when using Remote Access. However, if you can’t, support is not available as it depends on your model of printer.

Troubleshooting Steps

• If you have an older version of Citrix installed on your computer you may need to upgrade it. Click on the Messages tab to check this. It is best to install Citrix Receiver from the Citrix website (see above).

• After installing Citrix Receiver you will be prompted to add an account every time you log into Windows. Please click Cancel. Never add an account.

• When you click on CC4 Anywhere Desktop link, be patient. Don’t keep clicking on the link or you may get an error message. If you are the first user of the day it can take a good thirty seconds to launch a desktop.

• Sometimes the desktop has loaded but has not come to the front. Look at the taskbar at the bottom of your screen and click on the Citrix target icon if it is there to pop the desktop up.

Launch.ica keeps downloading but will not open Sometimes, instead of launching the remote access session, the browser downloads a file called Lanch.ica If this happens, following the following steps to correct the problem Ensure Citrix Receiver is installed (see above)

Associate .ica file with C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe Automatically Open ICA Files

After the ICA file is downloaded, enable the browser to open similar files automatically.

• Internet Explorer: Right click on the downloaded file and uncheck the option Always ask before opening this type of file. • Google Chrome: Click the drop-down list for the file in the download bar and select Always Open Files of This Type.

Associate .ica File Type With Citrix Connection Manager 1. On Windows computers, go to Control Panel > Programs > Default Programs > Associate a file type or protocol with a program. 2. Under Name, find .ica file type. 3. Ensure that the current default is set to Citrix Connection Manager. If not, click Change program and choose Citrix Connection Manager. You

may have to browse to the file wfcrun32 in C:\Program Files\Citrix\ICA Client or C:\Program Files (x86)\Citrix\ICA Client