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Regional Provider Guide

Western Region

Massachusetts Behavioral Health Partnership Western Region Office

1259 East Columbus Avenue, Suite 202 Springfield, MA 01105

(413) 858-8600 (888) 856-6277

Fax (855) 818-1248 www.masspartnership.com

Updated: 3/31/2019

* Please review the provider manual for a complete description of the level of care, or contact your regional office for further clarification or questions.

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Table of Contents

Topic Page

Introduction 3

Emergency Services Program (ESP), Mobile Crisis Intervention (MCI), Community Crisis Stabilization Program (CCS)

4 – 8

Urgent Outpatient Services (UOS) 9

Outpatient Mental Health and Substance Use Disorder Services 10 – 25

Community Support Program (CSP) 26 – 27

Recovery Support Navigator (RSN) 28

Recovery Coach (RC) 29

Community Support Program for People Experiencing Homelessness (CSPECH) 30

Applied Behavior Analysis (ABA) 31 – 32

Intensive Care Coordination (ICC) 33

Family Support and Training (FS&T) 34

In-Home Behavioral Services (IHBS) 35

Therapeutic Mentoring Services (TM) 36 – 37

In-Home Therapy Services (IHT) 38 – 39

Community-Based Acute Treatment (CBAT) for Children and Adolescents 40

Intensive Community-Based Acute Treatment (ICBAT) for Children and Adolescents 41

Dialectical Behavioral Therapy (DBT) 42

Psychiatric Intensive Outpatient Program (PIOP) 43

Psychiatric Day Treatment Program (PDTP) for Adults and Adolescents 44

Partial Hospitalization Program (PHP) 45

Child/Adolescent Inpatient Mental Health Services 46

Adult Inpatient Mental Health Services 47

Structured Outpatient Addiction Program (SOAP) 48

Enhanced Structured Outpatient Addiction Program for Homeless Members (Enhanced SOAP) 49

Enhanced Structured Outpatient Addiction Program for Adolescents (Enhanced SOAP) 50

Acute Treatment Services for Substance Use Disorder (ATS) 51

Acute Treatment Services (ATS) for Pregnant Women 52

Clinical Stabilization Services for Substance Use Disorders (CSS) Level III.5 53

Residential Rehabilitation Services (RRS) for Substance Use Disorders 54 – 55

Outpatient Detoxification 56

Methadone Treatment 57

Level IV Medically Managed Detoxification 58

Acupuncture Detoxification 59

Enhanced Acute Treatment Services (E-ATS) for Individuals with co-occurring addiction and mental health disorders

60


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Introduction Our regional team is pleased to provide you with the Regional Provider Guide. It contains an overview of the wide range of mental health and substance use disorder treatment programs that make up MBHP’s provider network in our region. It also includes a listing of specific providers for each service type and phone numbers of our network providers. We hope you find this regional guide helpful and easy to use. Please feel free to call our regional office with any questions or concerns that you might have. We can answer questions about different types of care that are available. Our goal is to provide high levels of customer service, both to the Members and to the providers we serve. This site allows you to access the guides for other regions across the state if you need them. The web site also features a provider search function which can further assist you in locating providers, including those with particular specialties. The regional guides are updated minimally every six months; therefore, they may not reflect all recent changes in the provider network. For the most immediate questions and updates, please contact your regional representative (see list below).

MBHP Regional Offices

TITLE NAME PHONE NUMBER

Provider Quality Regional Director Jennifer LaRoche, LICSW (508) 890-6406

Provider Quality Manager Kevin Weir, LMHC, LADC1 (413) 858-8601

Provider Quality Manager Katherine Oscar, LICSW (413) 858-8605

Provider Quality Manager Kate Hildreth-Fortin, MSW, LICSW (413) 858-8606

Youth Regional Network Manager Debbie Williams, LMHC (413) 858-8603

Regional Care Management Program Supervisor Kate Flanagan-Helmes, RN, BSN, MA (617) 790-4019

Primary Care Clinician Support Manager Sarah Drenzek, LMHC (413) 858-8612

Administrative Assistant Lynne Aronson (413) 858-8600

List of Cities/Towns in the Western Region

Adams, Agawam, Amherst, Ashfield, Athol, Becket, Belchertown, Bernardston, Blandford, Buckland, Charlemont, Cheshire, Chester, Chesterfield, Chicopee, Colrain, Conway, Cummington, Dalton, Deerfield, East Longmeadow, Easthampton, Egremont, Erving, Florence, Florida, Goshen, Granby, Granville, Great Barrington, Greenfield, Hadley, Hampden, Hatfield, Heath, Hinsdale, Holyoke, Huntington, Lanesborough, Lee, Lenox, Leverett, Longmeadow, Ludlow, Middlefield, Monroe, Monson, Montague, Monterey, New Marlborough, New Salem, North Adams, Northampton, Northfield, Orange, Otis, Palmer, Petersham, Pittsfield, Plainfield, Richmond, Rowe, Royalston, Russell, Sandisfield, Savoy, Sheffield, Shelburne, Shutesbury, South Hadley, Southhampton, Southwick, Springfield, Stockbridge, Sunderland, Tyringham, Ware, Warwick, Wendell, West Springfield, West Stockbridge, Westfield, Whately, Wilbraham, Williamsburg, Williamstown, Windsor, and Worthington


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Emergency Services Program (ESP) The Massachusetts Behavioral Health Partnership (MBHP) coordinates with Emergency Services Programs (ESPs) across the Commonwealth. These programs are located within the four DMH Areas across the state. The Emergency Services Program (ESP) provides crisis assessment, intervention, and stabilization services 24-hours per day, seven days per week, and 365 days per year (24/7/365) to individuals of all ages who are experiencing a behavioral health crisis. The purpose of the ESP is to respond rapidly, assess effectively, and deliver a course of treatment intended to promote recovery, ensure safety, and stabilize the crisis in a manner that allows an individual to receive medically necessary services in the community, or if medically necessary, in an inpatient or 24-hour diversionary level of care. In all encounters with an individual in crisis, the ESP will provide a core service including crisis assessment, intervention, and stabilization. In doing so, the ESP will conduct a crisis behavioral health assessment and offer short-term crisis counseling that includes active listening and support. The ESP provides solution-focused and strengths-oriented crisis intervention aimed at working with the individual and his/her family and/or other natural supports to understand the current crisis, identify solutions, and access resources and services for comfort, support, assistance, and treatment. The ESP arranges the behavioral health services that the individual selects to further treat his/her behavioral health condition based on the assessment completed and the individual’s demonstrated medical need. The ESP coordinates with other involved service providers and/or newly referred providers to share information (with appropriate consent) and make recommendations for the treatment plan. The ESP also provides the individual and his/her family with resources and referrals for additional services and supports, such as recovery-oriented and consumer-operated resources in their community. While it is expected that all ESP encounters minimally include the three basic components of crisis assessment, intervention, and stabilization, crisis services require flexibility in the focus and duration of the initial intervention, the individual’s participation in the treatment, and the number and type of follow-up services. Access to Service: Any individual or agency (i.e., MBHP Member, provider, state agency, etc.)

may contact or may refer someone to an ESP (Emergency Services Program) for evaluation.

Mobile Crisis Intervention (MCI) Mobile Crisis Intervention is the youth-serving (under the age of 21) component of an Emergency Services Program (ESP) provider. Mobile Crisis Intervention will provide a short-term service that is a mobile, onsite, face-to-face therapeutic response to a youth experiencing a behavioral health crisis for the purpose of identifying, assessing, treating, and stabilizing the situation and reducing immediate risk of danger to the youth or others consistent with the youth’s risk management/safety plan, if any. This service is provided 24-hours a day, 7 days a week. The service includes: a crisis assessment; development of a risk management/safety plan, if the youth/family does not already have one; up to 72 hours of crisis intervention and stabilization services including: onsite, face-to-face, therapeutic response, psychiatric consultation, and urgent psychopharmacology intervention, as needed; and referrals and linkages to all medically necessary behavioral health services and supports, including access to appropriate services along the behavioral health continuum of care. For youth who are receiving Intensive Care Coordination (ICC), Mobile Crisis Intervention staff will coordinate with the youth’s ICC care coordinator throughout the delivery of the service. Mobile Crisis Intervention also will coordinate with the youth’s primary care physician, any other care management program, or other behavioral health providers providing services to the youth throughout the delivery of the service.


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Access to Service: Any individual or agency (i.e., MBHP Member, provider, state agency, school, etc.) may contact or may refer someone to an ESP (Emergency Services Program) for evaluation.

Community Crisis Stabilization Program (CCS) The adult Community Crisis Stabilization program (CCS) provides staff-secure, safe, and structured crisis stabilization and treatment services in a community-based program that serves as a medically necessary, less restrictive, and voluntary alternative to inpatient psychiatric hospitalization. This program serves adults ages 18 and older, including youth ages 18-21 under the Children’s Behavioral Health Initiative (CBHI). Adult CCS provides a distinct level of care where primary objectives of the active multi-disciplinary treatment include restoration of functioning; strengthening the resources and capacities of the individual, family, and other natural supports; timely return to a natural setting and/or least restrictive setting in the community; development/strengthening of an individualized risk management/safety plan; and linkage to ongoing, medically necessary treatment and support services. Adult CCS staff provides continuous observation of, and support to, individuals with mental health or co-occurring mental health/substance use conditions who might otherwise require treatment in an inpatient psychiatric setting and would benefit from short-term and structured crisis stabilization services. Services at this level of care include crisis stabilization; initial and continuing bio-psychosocial assessment; care management; psychiatric evaluation and medication management; peer-to-peer support; and mobilization of natural supports and community resources. CCS services are short-term, providing 23-hour observation and supervision, and continual re-evaluation. This program is required to have a home-like, consumer-friendly, and comfortable environment that is conducive to recovery. CCS staff provides psycho-education, including information about recovery, rehabilitation, crisis self-management, and how to access recovery and rehabilitation services available in the individual’s specific community. Guided by the treatment preferences of the individual, CCS staff actively involves family and other natural supports at a frequency based on individual needs. Treatment is carefully coordinated with existing and/or newly established treatment providers. In the case of young adults who are involved with, or who are referred for, CBHI services – including ICC – CCS staff will accommodate and participate in team meetings. Note that the primary differences between CCS and inpatient level of care is the acuity of the consumer, the unlocked setting, the level of psychiatry services, and an absence of immediate need for hospital-based diagnostic tests or general medical treatment. Admissions to the CCS occur 24/7/365 based on determinations made by mobile and site-based Emergency Services Program (ESP) staff. Discharges from the CCS occur 24/7/365, and discharge processes include efficiencies that maximize service capacity. Readiness for discharge is minimally evaluated on a daily basis, and the length of stay is expected to be very brief. Access to Service: ESP (Emergency Services Program) evaluation required


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WESTERN MASSACHUSETTS

Area: The Berkshires 24-hour access number: (800) 252-0227

ESP Provider: The Brien Center for Mental Health and Substance Abuse ESP Director: Rebecca Phelps (413) 629-1062 [email protected]

Mobile Crisis Intervention Manager: April Gardner (413) 447-2024 [email protected]

Service Locations Operating Hours Cities/Towns in Area The Brien Center Community-Based Location

24/7

Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Lanesboro,

Lee, Lenox, Monroe, Monterey, Mount Washington, New Ashford, New Marlboro,

North Adams, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield,

Stockbridge, Tyringham, Washington, West Stockbridge, Williamstown, and Windsor

34 Pomeroy Ave

Pittsfield, MA 01201 (800) 252-0227

(413) 499-0412

Fax (413) 499-0995

The Brien Center Community-Based Location

8 a.m. – 12 a.m.

7 days/week

66 West Street

Pittsfield, MA 01201 (800) 252-0227

(413) 499-0412

Fax (413) 447-3245


9 a.m. - 5 p.m.

weekdays

124 American Legion Drive

North Adams, MA 01247 (800) 252-0227

(413) 664-4541

Fax (413) 662-3311


9 a.m. - 5 p.m.

weekdays

60 Cottage Street

Great Barrington, MA 01230 (800) 252-0227

(413) 664-4541

Fax (413) 528-8187

The Brien Center Community Crisis Stabilization Program

24/7 34 Pomeroy Ave

Pittsfield, MA 01201 (800) 252-0227

(413) 499-0412

Fax (413) 499-0995

Area: Greenfield 24-hour access number: (800) 562-0112

ESP Provider: Clinical & Support Options ESP Director: Dan Sontag (413) 774-5411 [email protected] Fax: (413) 773-8429

Assistant Program Director: Kristin Smith (413) 774-5411 [email protected]

Mobile Crisis Intervention Manager: Ashley Adam (413) 774-5411 [email protected]

Service Locations Operating Hours Cities/Towns in Area Clinical & Support Options Community-Based

Location

24/7

Ashfield, Athol, Bernardston, Buckland, Charlemont, Colrain, Conway, Deerfield, Erving, Gill, Greenfield, Hawley, Heath,

Leverett, Leyden, Millers Falls, Montague, New Salem, Northfield, Orange, Petersham,

Phillipston, Rowe, Royalston, Shelburne,

298 Federal St., Condo B3

Greenfield, MA 01301 (800) 562-0112

(413) 774-5411

mailto:[email protected]





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Fax (413) 773-8429

Shutesbury, Sunderland, Turners Falls, Warwick, Wendell, and Whately

Clinical & Support Options Community-Based

Location

8 a.m. – 8 p.m.

weekdays

491 Main Street

Athol, MA 01331 (800) 562-0112

(978) 249-9490

Fax (978) 249-3139

Clinical & Support Options Community Crisis Stabilization Program

24/7 298 Federal St., Condo B3

Greenfield, MA 01301 (800) 562-0112

(413) 774-5411

Fax (413) 773-8429

Area: Northampton 24-hour access number: (844) 788-6470

ESP Provider: Clinical & Support Options ESP Director: Debra DeMuth (413) 586-5382, Ext. 3501 [email protected]

Mobile Crisis Intervention Manager: Amber Gahn (413) 586-5555 [email protected]

Service Locations Operating Hours Cities/Towns in Area Clinical & Support Options Community-Based

Location

24/7

Amherst, Chesterfield, Cummington, Easthampton, Florence, Goshen, Hadley,

Hatfield, Middlefield, Northampton, Pelham, Plainfield, Westhampton, Williamsburg, and

Worthington

29 North Main Street

Florence, MA 01062 (800) 322-0424

(413) 586-5555

Fax (413) 586-2723

Clinical & Support Options Community Crisis Stabilization Program

24/7 29 North Main Street

Florence, MA 01062 (800) 322-0424

(413) 586-2973

Fax (413) 582-6893

Area: Southern Pioneer Valley 24-hour access number: (800) 437-5922

ESP Provider: Behavioral Health Network ESP Director: TBD

Assistant ESP Director: Matthew Leone (413) 301-9390 [email protected]

Asst. ESP Director/Mobile Crisis Intervention Manager: Hallie-Beth Hollister (413) 271-8075 [email protected]

Service Locations Operating Hours Cities/Towns in Area Behavioral Health Network Community-Based

Location

24/7

Agawam, Belchertown, Blandford, Bondsville, Chester, Chicopee, East

Longmeadow, Granby, Granville, Hampden, Holyoke, Huntington, Indian Orchard,

Longmeadow, Ludlow, Monson, Montgomery, Palmer, Russell, South

Hadley, Southampton, Southwick, Springfield, Thorndike, Three Rivers,

Tolland, Ware, Westfield, West Springfield, and Wilbraham,

417 Liberty Street

Springfield, MA 01104 (800) 437-5922

(413) 733-6661

Fax (413) 733-7841







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Behavioral Health Network Community-Based

Location

24/7

Carson Center

77 Mill Street

Westfield, MA 01085 (800) 437-5922

(413) 568-6386 Fax (413) 572-4144 Behavioral Health Network Community Crisis Stabilization Program

24/7 417 Liberty Street

Springfield, MA 01104 (800) 437-5922

(413) 733-6661

Fax (413) 733-7841

Behavioral Health Network Community Crisis Stabilization Program

24/7

Carson Center

77 Mill Street

Westfield, MA 01085 (800) 437-5922

(413) 568-6386

Fax (413) 572-4144

Behavioral Health Network Community Crisis Stabilization Program

24/7 40 Bobala Road

Holyoke, MA 01104 (800) 437-5922

(413) 532-8016

Fax (413) 532-8205

Every ESP provides behavioral health crisis assessment, intervention and stabilization services, 24 hours per day/7 days per week/365 days per year, through four service components: Mobile Crisis Intervention (MCI) services for youth, adult mobile services, ESP community-based locations, and Community Crisis Stabilization (CCS) services for ages 18 and over. The operating hours for the ESP community-based locations and CCS programs are noted above. The operating hours for Mobile Crisis Intervention services for youth are 24 hours per day/7 days per week at any and all locations. The operating hours for adult mobile services are 24 hours per day/7 days per week: during this time period, mobile services will be available from 7 a.m. to 8 p.m. at any/all locations, and from 8 p.m. to 7 a.m. this service will be available in residential programs and hospital emergency departments. All ESP service components and locations may be accessed through the ESP's toll-free number. Where applicable, local numbers for specific locations have also been provided above. It is recommended that individuals and families call the ESP's toll-free number first, so the ESP can help them access the most appropriate services.


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Urgent Outpatient Services (UOS) Urgent Outpatient Services (UOS) are for Members of all ages who are NOT experiencing a mental health or substance use emergency, but they feel they need an appointment sooner than waiting for a routine outpatient appointment. UOS appointments are provided within one business day and include an assessment and intervention geared toward decreasing and/or managing urgent concerns and immediate symptoms. Members using UOS will also be provided with referrals to any needed services including outpatient services, community supports, etc. Access to Service: Direct referral - does not need to be evaluated by an ESP (Emergency

Services Provider) Facility City/Town Phone # Contact Person Ages

Behavioral Health Network

Springfield Holyoke

(413) 272-1866 (413) 733-6661 (413) 733-6661

Shift Supervisor at Springfield ESP

All ages

The Brien Center Pittsfield (333 East St.) Pittsfield (251 Fenn St.) North Adams (25 Marshall St.)

(413) 629-1038 (413) 629-1129 (413) 629-1245 (413) 499-0412 (413) 664-4541 Main #: (413) 499-0412

Candra Tuladhar Tina Gaetani Metta Burpee Nancy Apkin

Ages 19+ Ages 0-18 All ages

BHN Carson Center for Human Services

Westfield Ware

(413) 568-6141 (413) 967-6241

Allison Cook Sue Mega

All ages All ages

Clinical and Support Options

Athol Northampton Springfield

(978) 249-9490 (413) 582-0417 (413) 737-9544, Ext. 3011

Brian Gordon Intake Jane Lynch

All ages


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Outpatient Mental Health and Substance Use Disorder Services Outpatient Mental Health and Substance Use Disorder Services are those behavioral health services that are rendered in an ambulatory care setting such as an office, clinic environment, Member’s home, or other locations appropriate to the provision of services for psychotherapy or counseling. Services focus on the restoration, enhancement and/or maintenance of a Member’s level of functioning and the alleviation of symptoms that significantly interfere with functioning in at least one area of the Member’s life (e.g., familial, social, occupational, educational). The goals, frequency, and length of treatment will vary according to the needs of the Member and the response to treatment. A clear treatment focus, measurable outcomes, and a discharge plan (including the identification of realistic discharge criteria) will be developed as part of the initial assessment and treatment-planning process and will be evaluated and revised as necessary. [Note: Please refer to the MBHP Monthly Outpatient Access Report for this region for more information regarding service types, including cultural/linguistic capacity and available groups.] Access to Service: Direct referral - does not need to be evaluated by an ESP (Emergency

Services Provider)

Outpatient Facilities and Group Practices

Facility City/Town Phone # Service Type Ages

African Diaspora Mental Health Association, LLC

Springfield (413) 650-5858 Licensed Clinic Mental Health

All Ages Foreign Languages: Somali, Sudanese

Baystate Medical Practices BMP Northern Edge Adult & Pediatric Medicine BMP Quabbin Pediatrics BMP Quabbin Adult Medicine Baystate Griswold Center Baystate Hospital Medicine Wing BMP Wilbraham Adult Medicine

Springfield Greenfield East Longmeadow Springfield Ware Belchertown Palmer Palmer Ludlow Wilbraham

(413) 794-7035 (413) 773-2022 (413) 525-4555 (413) 794-8777 (413) 967-2040 (413) 323-7212 (413) 284-5285 (413) 283-8761 (413) 370-8699 (413) 596-5550

Licensed Clinic Mental Health

All Ages

BHN – Agawam Counseling Center Agawam (413) 786-6410 Licensed Clinic Mental Health

All Ages

BHN – Child Guidance Clinic Springfield (413) 732-7419 Licensed Clinic Mental Health

Children and Adolescents

BHN – Mt. Tom Health Center

Holyoke

(413) 536-5473

Licensed Clinic Mental Health and Substance Use Disorder

All Ages

BHN – Mt. Tom City Clinic Holyoke (413) 532-0389 Licensed Clinic Mental Health

All Ages

BHN – The Sloan Clinic

Springfield (413) 733-1431 Licensed Clinic Substance Use Disorder

All Ages


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BHN – Liberty Street Clinic Springfield (413) 734-3151 Licensed Clinic Mental Health

Adults

BHN – School Street Counseling Institute


All Ages

BHN -The Carson Center for Human Services

Westfield (413) 568-6386 Licensed Clinic Mental Health and Substance Use Disorder

Adults

BHN -The Carson Center/Valley Human Services

Ware (413) 967-6241 Licensed Clinic Mental Health

All Ages

BHN -The Carson Center for Children and Youth

Westfield (413) 568-1421 Licensed Clinic Mental Health


Caring Health Center Springfield (3 Locations)

(413) 732-1100 Licensed Clinic Mental Health

All Ages

Center for Psychological and Family Services


All Ages

Center for Human Development

Springfield (Pine Street) Springfield (State Street) Holyoke (Appleton Street) Holyoke (Main St) West Springfield Easthampton Orange Athol

(413) 737-1426 (413) 624-1602 (413) 420-2302 (413) 316-1445 (413) 737-4718 (413) 529-1764 (978) 544-2148 (978) 830-4123


All Ages


Greenfield Springfield Pittsfield Northampton Athol

(413) 774-1000 (413) 737-9544 (413) 236-5656 (413) 582-0471 (978) 249-9490


All Ages

Community Services Institute Springfield (413) 739-5572 Licensed Clinic Mental Health and Substance Use Disorder

All Ages

Crossroads Springfield (413) 739-1611 Licensed Clinic Mental Health

All Ages

Cutchins Center for Children and Families

Northampton (413) 587-3265 Licensed Clinic Mental Health


CT Family Care Services, LLC Springfield (413) 285-8722 Licensed Clinic Mental Health

All Ages

Gandara Mental Health Center

Springfield Springfield

(413) 736-0395 (413) 732-2120


All Ages

Licensed Clinic Substance Use Disorder

Adults


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The Griswold Center Palmer (413) 284-5285 Licensed Clinic Mental Health and Substance Use Disorder

All Ages

Heywood Medical Group, Inc. - Quabbin Retreat

Petersham (978) 724-0010 Licensed Clinic Mental Health

All Ages

Hilltown Community Health Centers

Worthington Huntington

(413) 667-3009 (413) 667-3009


All Ages

Institute for Health and Recovery Springfield (413) 301-6173 Licensed Clinic Mental Health

All Ages

James Levine and Associates South Hadley (413) 534-7400 Licensed Clinic Mental Health

All Ages

Jewish Family Service of Western Mass.


Adults

Key Program Springfield (413) 781-6485 Licensed Clinic Mental Health

All Ages

Living Water Counseling Center Holyoke (413) 315-3194 Licensed Clinic Mental Health

All Ages

MSPCC

Holyoke (413) 532-9446 Licensed Clinic Mental Health

All Ages

New Life Center for Recovery

Indian Orchard (Springfield)

(413) 304-2077 Licensed Clinic Substance Use Disorder

All Ages

Northeast Center for Youth and Families

Easthampton (413) 529-7311 Licensed Clinic Mental Health


Northampton Center for Couples Therapy

Florence, Northampton


Adults

Providence Hosp. Substance Abuse Outpatient Center

Holyoke (413) 539-2973 Licensed Clinic Mental Health and Substance Use Disorder

Adults

River Valley Counseling Ctr.

Holyoke Chicopee Springfield Easthampton

(413) 540-1100 (413) 594-2141 (413) 737-2437 (413) 540-1210


All Ages

ServiceNet Outpatient

Northampton Greenfield Holyoke Amherst Pittsfield

(413) 584-6855 (413) 772-2935 (413) 533-5201 (413) 549-0095 (413) 442-4003


All Ages

South Bay Community Services Pittsfield Springfield

(413) 418-2300 (413) 495-1500


All Ages

Sunrise Behavioral Health Clinic Springfield (413) 285-8586 Licensed Clinic Mental Health

All Ages

The Brien Ctr. for MH and SA Services – Child & Adolescent Center

Pittsfield (413) 496-9671 Licensed Clinic Mental Health and Substance Use Disorder



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The Brien Ctr.– North County North Adams (413) 664-4541 Licensed Clinic Mental Health and Substance Use Disorder

All Ages

The Brien Ctr.– South County Great Barrington (413) 528-9155 Licensed Clinic Mental Health and Substance Use Disorder

All Ages

Therapeutic Connection East Longmeadow


All Ages

Valley Medical Group

Greenfield Florence Amherst Easthampton

(413) 774-6301 (413) 585-5431 (413) 256-4441 (413) 529-9300


All Ages

Psychiatrists

Psychiatrists Practice City/Town Phone #

Abbott, George Edward The Family Connections Center Northampton (413) 586-0411

Ackerman, Tedd Holyoke (413) 534-2697

Angang, Stuart A. Baystate Behavioral Health Adult Springfield (413) 794-7035

Chorowski, Max Longmeadow (413) 567-9355

Cohen, Lewis M. Baystate Behavioral Health Adult Springfield (413) 794-5555

Daly, Stephanie M. Baystate Behavioral Health Child Springfield (413) 794-8310

Engstrom, Frederick W. Baystate Behavioral Health Adult Springfield (413) 794-5555

Eskander, Emad H. Dr. E.H. Eskander and Associates, PC W. Springfield (413) 455-2948

Fanton, John H. Baystate Behavioral Health Springfield (413) 794-5555

Fischel, Steven Victor Baystate Behavioral Health Adult Springfield (413) 794-5555

Fyler, Jennifer L. BMP Greenfield Family Medicine Valley Medical Group, PC

Greenfield (413) 773-2022 (413) 774-6301

Franklin, Gerald S. Baystate Griswold Center Palmer (413) 284-5285

Gaitskill, Kim Easthampton (978) 852-7651

Gallant, Stephen J. Valley Medical Group, PC Northampton Health Center

Florence (413) 586-8400

Graham-Brown, Alice Holyoke (413) 534-2697

Greenberg, Stephen Baystate Medical Practice Palmer (413) 284-5285

Halperin, Peter Northampton Greenfield

(413) 584-2173 (413) 376-4343

Hopkins, John Baystate Behavioral Health Adult Springfield (413) 794-7035

Howland, John S. Howland Associates, Psychiatry Psychotherapy Associates

North Adams (413) 664-4600

Jaffe, Kenneth Achieve TMS East Springfield (413) 203-6922

Johari, Piyush Holyoke (413) 534-2697

Kilpatrick, Walter J. Baystate Medical Center Springfield (413) 794-5555

Kumar, Alok Baystate Behavioral Health Adult Springfield (413) 794-5555

Laurenzano, Emily A. Baystate Medical Practices Springfield (413) 794-7035

Martin, Luz Springfield (413) 739-7680


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Psychiatrists Practice City/Town Phone #

Mohammad, Othman Baystate Behavioral Health Child/Adolescent Baystate Griswold Center

Springfield Palmer

(413) 794-8310 (413) 284-5285

Moshiri, Ali A. Baystate Franklin Medical Center Greenfield (413) 773-2595

Mueller, Stephen G. Baystate Behavioral Health Adult Springfield (413) 794-5555

Mujica, Ricardo Baystate Behavioral Health Adult Springfield (413) 794-5555

Pardo, Moris Springfield (413) 733-2050

Perlman, Michael Northampton (413) 584-6186

Peters, Lawrence C. Baystate Behavioral Health Adult Springfield (413) 794-5555

Poluha, Dorota Holyoke (413) 493-2085

Qayyum, Mohammad U. Ludlow (413) 583-6750

Roose, Robert J. Mercy Specialist Physicians, Inc. Holyoke (413) 539-2845

Rivaz, Sonia Baystate Medical Practice Baystate Adult Behavioral Health

Springfield (413) 794-5555

Sarvet, Barry D. Baystate Behavioral Health Child/Adolescent


Schwartz-Martin, Nora Kate Atkinson Family Practice Holyoke Hospitals

Amherst Amherst Holyoke

(413) 549-8400 (413) 835-0600 (413) 534-2697

Sharpe, Valerie C. Baystate Behavioral Health Adult Springfield (413) 794-7035

Teter, George H. Baystate Behavioral Health Adult Springfield (413) 794-7035

Waslick, Bruce D. Baystate Behavioral Health Springfield (413) 794-7284

Yamini, Shahrzad Pittsfield (413) 499-0412

Yarasani, Rama Krishna R.

Baystate Medical Practices Holyoke (413) 794-8310

Zaghloul, Shadi Baystate Behavioral Health Springfield (413) 794-7284

Psychologists

Psychologists Practice City/Town Phone #

Adler, Paul Springfield (413) 796-1622

Aizen, Rachel Amherst (413) 256-3456

Barden, Robert Northampton (413) 587-3141

Bausch, Devon 95 Frank B. Murray Street Springfield (413) 225-1230

Berlin, Daniel Amherst (413) 549-2773

Boyer, David Hillcrest Community Support Services, Inc.

Pittsfield Pittsfield

(413) 499-2031 (413) 499-7924

Broch, Morton H. 132 Mass Moca Way North Adams (413) 664-4600

Brodwyn, Jane Northampton (413) 582-7990

Brummett, Bradley 2 Bay Road, Suite 202 Hadley (413) 203-9333

Carbone, Victor Springfield (413) 782-7777

Caron, Mark Belchertown (413) 323-7586

Carpenter-Bixler, Constance


Cole, Andrea Northampton (413) 587-0728

Coulehan, Robin Pittsfield (413) 637-1807

Cousins, Andrea Northampton (413) 584-8635

Davis, Elena James Levine & Associates, PC South Hadley (413) 534-7400

Dean, Mark Northampton (413) 587-7949

DeLeon, Brunilda Springfield (413) 732-1220

Defant, Miriam Orange (978) 544-3330

Dunne, Barbara Springfield Pittsfield

(413) 315-3154 (540) 668-5359


15 W Rev. 3/31/2019


Edelman, Debra Valley Medical Group Florence (413) 586-8400

Edson, Deborah B. 1 Bulkley Street Williamstown (413) 884-2424

Fagen, Glenn W. Springfield, Northampton

(413) 584-8339

Featherman, Joan Greenfield (413) 773-0268

Fishman, Jeffrey Amherst (413) 256-0947

Fleming, Patrick Northampton (413) 584-0390

Geier, Flannery Pioneer Valley Psychological Assessment

S. Deerfield (413) 225-1455

Gibson, Grace Northampton (413) 587-0408

Ginsburg, Michael 270 Benton Drive E. Longmeadow (413) 567-9993

Golding, A. Cassandra James Levine & Associates, PC S. Hadley (413) 534-7400

Goren-Watts, Rachael B. Learning Solutions for Learning Success, 2 Main Street

Florence (413) 584-0265

Grant, Gordon 260 State Street Northampton (413) 230-4310

Harris, Helaine Lenox (917) 589-9558

Higinbothan, Holly Pittsfield (413) 443-1034

Hodel-Malinofsky, Teresa Easthampton, Greenfield

(413) 527-9193

Hussey, Diedre B. Baystate Med Practices, 50 Maple Street


Hyonen, Shelby L. Baystate Med Practices, 3300 Main Street


Jones, Roger Turners Falls (413) 774-2981

Kahn, Amy Northampton, Holyoke

(413) 586-7172

Kaplan, Lauren Greenfield (413) 774-7546

Kanner, Alan Amherst Palmer

(413) 253-9999 (413) 284-9999

Keeffe, Carolyn Northampton (413) 586-6471

Kim, Young Springfield (413) 736-5393

Kline, Christine Amherst (413) 253-1777

Kurinsky, Diane Greenfield (413) 772-6080

Kurtz, Alan W. Springfield (413) 746-3962

Lord, Hannah Easthampton, Greenfield

(413) 824-7471

Lotto, David Pittsfield (413) 499-3445

Love, Emily Valley Psychological Assessment S. Deerfield (413) 475-0086

Marshall, Sarah Pittsfield (413) 445-9944

Martin, Patricia Longmeadow (413) 567-0380

McDonald, Marian Northampton (413) 585-5995

McKenzie-Anderson, Rita Easthampton (413) 527-6396

Meyers, Scott R. Valley Medical Group Florence (413) 586-8400

Miller, Margaret Florence (413) 387-9373

Mimnaugh, Berns Pittsfield (413) 464-2292

Mirabal,Marian Santandreu

BMP Quabbin Pediatrics Ware (413) 967-2040

Monahon, Cynthia Easthampton (413) 527-1300

Morrison, Kerry Greenfield (413) 772-0442

Murphy, Carly E. Longmeadow (860) 810-8881

Muten, Eric 90 Conz Street, Suite 101 Northampton (413) 537-2475

Ness, Elyse R. Northampton (413) 685-5524


16 W Rev. 3/31/2019


Nobel, Carol Great Barrington (516) 650-5475

Oropeza-Diaz, Yashira Baystate Medical Practices Karuna Psychological Services

Springfield E. Longmeadow

(413) 794-9816 (413) 325-4151

Petrosky, Gregory 29 College Street 36 Hadley Street Atkinson Family Practice

S. Hadley S. Hadley Amherst

(413) 532-3125 (413) 532-3125 (413) 532-3125

Rachmaciej, Brian Holyoke (413) 281-8035

Robertson, Iris S. Hadley (413) 221-9165

Roberts, Amanda Amherst (413) 253-0440

Robinson, Kristen Pioneer Valley Psychological Assoc. S. Deerfield (413) 475-0086

Rose, Christopher M. James Levine & Associates, PC S. Hadley (413) 534-7400

Walsh, Suellen

Valley Medical Group Easthampton Greenfield

(413) 282-3858 (413) 774-6301

Rutherford, Claudia Valley Psychological Assessment S. Deerfield (413) 475-0086

Sardell, Aaron Pittsfield (413) 499-4090

Siracusa, Anthony Williamstown (413) 458-9600

Steingiser, Saralyn Turners Falls (413) 774-2981

Steinmark, Andrew Hadley (413) 241-7376

Stier, Deborah Jewish Family Service of Western MA Springfield (413) 737-2601

Tabor Lev, Beth Northampton (413) 585-5180

Thorn, Nathaniel Greenfield (413) 329-6117

Tobin, David Springfield (413) 732-1717

Tobin, Kevin G. Learning Solutions for Learning Success, 2 Main Street

Florence (413) 584-0265

Torres, Gerardo Williamstown (413) 281-1844

Voyer, Charlene S. Hadley (413) 275-6200

Wahlund, Thomas Robert 78 Main Street, Suite 403 Northampton (413) 341-0342

Warnick, Allison Pittsfield (413) 429-1590

Wehry, David 22 Gordon Street Pittsfield (413) 281-1421

Weinberg, Laurie Longmeadow (413) 567-2340

Weinstein-Katz, Terese Northampton (413) 586-5880

Wells, Ngoc-Quynh Baystate Behavioral Development Pediatrics


Woldorf, Gillian, PhD James Levine & Associates, PC S. Hadley (413) 534-7400

Wozniak, Jessica A. Baystate Family Advocacy Center Springfield (413) 794-9816

Wright, Lindsay K. James Levine & Associates, PC S. Hadley (413) 534-7400

Yost, Leonard Lenox (413) 499-9929

Registered Nurse Clinical Specialists

Registered Nurse Clinical

Specialists

Practice City/Town Phone #

Anson-Wonkka, Cecilia, PNMHCS Therapeutic Connection, PC E. Longmeadow (413) 525-1711

Charron, Mabel, PNMHCS 773 Chapin Street, Suite 200B Ludlow (413) 775-3355

Diefenderfer, Shauna M., PNMHCS

Baystate Medical Practices Springfield Palmer

(413) 794-5555 (413) 284-8761

Drohan, Margo Pittsfield (413) 429-5426

Footit, Christopher Hadley (413) 259-9118

Gourlay, Linda L., PNMHCS Baystate Behavioral Health Adult


Harakas, Angelica Holyoke (413) 313-6343

Heldmann, Kristen, PNMHCS Baystate Medical Practices Holyoke (413) 322-4971


17 W Rev. 3/31/2019

Registered Nurse Clinical

Specialists


Johnson, Jocelyn Hadley (413) 584-0004

Jorge-Leonard, Judith M., PNMHCS

Baystate Medical Practices Palmer (413) 284-5285

Kasulinous, Geraldine Agawam (413) 789-7455

Lattes, Jain Abigail, PNMHCS Baystate Medical Practices Springfield (413) 794-7035

Lehmann, Sharon A. Northampton (413) 530-6259

Luippold, Stephen A., PNMHCS Baystate Medical Practices Springfield (413) 794-5555

Oberwager, Katherine Elizabeth, FPNMHCS

Baystate Medical Practices Holyoke (413) 794-1038

Pope, Ethan J., PNMHCS Insight Psychiatric Associates, LLC

Amherst (413) 461-0315

Reil, Marlene M., PNMHCS Baystate Medical Practices Palmer (413) 370-5285

Remauro, Kate Diana, PNMHCS Baystate Medical Practices Holyoke (413) 794-8310

Rogowski, Patricia C., PNMHCS Baystate Behavioral Health Child

Holyoke (413) 794-8310

Sholberg, Donna Wood, PNMHCS

Baystate Medical Practices Palmer (413) 284-5285

Thomaier, Sandra Greenfield (413) 773-9505

Tobin, Nicholas, PNHMCS 29 Rugby Road Longmeadow (413) 781-6250

Saball-Tobin, Christine, PNMHCS Lenox (413) 441-3276

Vivori, Carol Jean North Adams (413) 664-4600

Weisberger, Caroline M., PNMHCS

43 Albany Road W. Stockbridge (413) 496-0401

Williams, Susan, PNMHCS Baystate Medical Practices Palmer (413) 284-5285

Licensed Independent Clinical Social Workers

Licensed Independent

Clinical Social Workers


Abel, Sarah Northampton (413) 230-9227

Agostino, Mary Beth Northampton Center for Couples Therapy

Florence (413) 586-2300

Alexander, Cheryl Northampton (413) 210-2843

Anderson-Pachulski, Bonnie J. 51 Church Street Lenox (413) 446-1525

Ballard, Susan J. W. Springfield (413) 231-3094

Barondes, Lisa Easthampton (413) 210-3264

Beckwith, Carey Great Barrington (413) 528-6353

Berkowitz-Gosselin, Leah B. Baystate Family Advocacy Center Springfield (413) 794-9816

Bernini, Gia Northampton (413) 519-3529

Benson, Ashley North Adams (413) 664-4600

Berryman, Darlene Pittsfield (413) 770-7569

Bervera, Carol Northampton (413) 586-8493

Bianchi, Joan Shelburne Falls (413) 695-5188

Bivona, Karen Northampton (413) 592-3932

Bogdanis, Karina Agawam (413) 789-7455

Bolibok, Barbara Northampton (413) 586-5681

Bowers, Jan Greenfield Northampton

(413) 774-3591 (413) 834-2719

Boylston, Robert Pittsfield (413) 433-8480

Bradley, Stephen Northampton Center for Couples Therapy

Northampton Northampton, Florence

(413) 588-8423 (413) 586-2300


18 W Rev. 3/31/2019




Bramson, Elizabeth Longmeadow (413) 567-2350

Brandon, Christine Pittsfield (413) 446-7447

Bridle, Meghan McNeff Newton (203) 214-0925

Brigham, Pamela S. Hadley (413) 230-0479

Bristow, Elizabeth 57 Gothic Street Northampton (413) 657-7414

Bromage, Mary M. Greater Springfield Counseling E. Longmeadow (413) 567-9993, Ext. 137

Burkart, Barbara W. 256 N. Pleasant Street, #2A Amherst (413) 687-0316

Berke, Alice Pittsfield (413) 499-4090

Cabiles, Claire Howland Associates, Psychiatry Psychotherapy Associates

North Adams (413) 664-4600

Camp, Megan L. Easthampton (413) 575-6394

Caraker, Karen M. 51 Locust Street Northampton (413) 584-7425, Ext. 307

Carson, Carol Northampton (413) 529-9300

Castro, Rebecca K. James Levine & Associates, PC S. Hadley (413) 534-7400

Chalfin, Fanny Northampton (413) 636-5584

Champoux, Amy Ruth Winter 39 Main Street, Suite 31A Northampton (413) 522-3767

Chase, Cheryl R. Greenfield (413) 325-4563

Clark, Stephen Greenfield (413) 325-5736

Clayton, Sarah Ludlow (413) 583-6750

Cohen, Jill 78 Main Street, Suite 209 Northampton (413) 586-4802

Colebrook, Binda C. Northampton (917) 213-7197

Colenback, Margaret Northampton Area Pediatrics, LLP

Easthampton Northampton

(413) 362-2722 (413) 584-8700

Cote, Lydia Pittsfield (860) 949-4706

Coutu, Kathleen Turners Falls (413) 773-0009

Critelli, Michele W. Springfield (413) 788-8767

Curley, Janet BMP Pioneer Valley Medicine Northampton (413) 387 4100

Darley, Karen BMP Wilbraham Adult Medicine Wilbraham (413) 596-5550

Dawson, David 10 Meadow Street Williamstown (413) 884-3274

Detender, Sarah N. Baystate Medical Practices Springfield (413) 794-7284

Devine, Jodi M. BMP Northern Edge Adult & Pediatric Medicine


Dudek, Susan W. Springfield (413) 781-3307

Duvall, Rachel R. Counseling Center in the Berkshires

Pittsfield (413) 499-4090

Earle, Karen Shelburne Falls (610) 444-5976

Edelstein, Carol Northampton (413) 584-7080

Enzer-Mahler, Aethena R. 296 Nonotuck Street, Suite 3 Florence (413) 687-2895

Edmonstone, James Northampton (413) 586-0098

Fiddler, Phoebe Margaret Easthampton (413) 529-9300

Fingrutd, Meryl A. 16 Center Street, Suite 312 Northampton (413) 575-9218

Fischer, Emily R. 60 Maple Street, Suite 2A Florence (617) 942-1367

Fish, Susan Great Barrington (413) 528-6519

Fleischner, Jill S. Deerfield (413) 552-7054

Foster, Isabelle 420 Stockbridge Road, Bldg. 8 Great Barrington (413) 281-3559

Frost, Joanna Chicopee (413) 594-1122

Gagnier, Denise Agawam (413) 789-7455

Gentile, Teresa Great Barrington (413) 400-2717

Gillio, Sarah M. 25 North Main Street, Suite 330 Northampton (413) 586-0411

Glynn, Sandy Northampton (413) 387-5129

Goldman, Julie R. Northampton (413) 522-6869

Greenbaum-Mucia, Ann Pittsfield (413) 822-9321

Groden-O’Connell, Joan Hadley (413) 461-6197


19 W Rev. 3/31/2019




Gross, Steven Greenfield (413) 772-6080

Grote, Douglas Greenfield (413) 774-2704

Guthrie, Michael Great Barrington (413) 717-1840

Haas, Heidi B. Northampton (413) 584-5562

Harris, Robin D. 48 N Pleasant Street, Suite 201 Amherst (413) 687-1424

Haven, Terri 1111 Elm Street, Suite 25 W. Springfield (413) 221-0546

Hendrick, Richard Shelburne Falls (413) 325-3060

Hickok, Mary Hasty Northampton (413) 586-9602

Hinds, Kathleen Great Barrington (413) 591-8802

Hoebel, Richard Pittsfield (413) 637-4007

Horowitz,Amy Northampton (413) 585-0608

Horwitz, Mark Northampton (413) 586-1823

Howard, Diana M. James Levine & Associates, PC S. Hadley (413) 534-7400

Hudlicka, Eva Therapy 21st [email protected]

Northampton (Tue, Fri)

(413) 341-6689

Humphreys, Jacqueline N. Deerfield (413) 364-3527

Ince, Hilary Greenfield (413) 325-1061

James, Susan Wilbraham (413) 596-9059

Jenkins, Patricia 16 Center Street, Suite 503 Northampton (413) 588-6846

Kelly, Susan Pittsfield (413) 281-8984

Kenyon, Meredith L. Baystate Medical Practices Greenfield (413) 773-2022

Kogan, Anna 256 N. Pleasant Street, Suite 2A Amherst (413) 687-0449

Kollman, Frances Great Barrington (413) 528-3502

Kolodin, John Shelburne Falls (413) 695-9624

Kroaplin, Margaret Valley Medical Group Amherst (866) 431-4077

Krzyzek, Pamela Westfield (413) 427-0271

Kurland, Jayme N. Pittsfield (413) 449-4090

Kyros, Katherine The Family Connection Center, LLC

Northampton (413) 586-0411

Lachiusa, Thomas Longmeadow (413) 567-4200

LeBlanc, Maria Florence (413) 695-3707

Lechowski, Garrett 311B Main Street Williamstown (413) 652-1554

Lederer, Sue M. Greenfield (413) 773-1966

Leslie, Constance W. Springfield, Northampton

(413) 582-6922

Levine, Susan Greenfield (413) 772-6300

Levine, Karen Great Barrington (413) 528-0553

Levine, Leah Easthampton (413) 588-7610

Lewis, Ruth BMP Quabbin Adult Medicine Belchertown (413) 323-7212

Lord, Karen Greenfield (413) 772-8866

Lowit, Desiree Hadley (413) 695-7589

Lynch, Joanne Pittsfield (413) 281-0521 (413) 499-2800, Ext. 115

MacPhail, Alexander Northampton (413) 320-1237

Maloney, Linda Williamstown (413) 652-7560

Marcotte, Sarah 1 Main Street, Apt. 103 Belchertown (413) 687-5920

Marcus, Lynn Holyoke (413) 533-4546

Marks, Christina P. 51 Church Street Lenox (413) 358-8752

Marston, Rachael Northampton (413) 768-7210

Martin, Anne Ludlow (413) 583-6750

McCormack, Jamie Great Barrington (413) 717-4075

McGirr, Noreen Baystate Family Advocacy Center Springfield (413) 794-9816



20 W Rev. 3/31/2019




McGuinness, Patricia Northampton (413) 584-1804

McLean, Daniel Amherst (413) 478-9526

Meissner, Judith Greenfield (413) 345-0233

Messer, Eileen Easthampton (413) 320-2481

Miller, Karen Housatonic (413) 274-1112

Mongue, Karen Pittsfield (413) 443-8480

Morrison, Christine Northampton (413) 695-5409

Morrissey, Kathleen M. 1111 Elm Street, Suite 17A W. Springfield (413) 455-1532

Morrissey, Miles Shea James Levine & Associates, PC S. Hadley (413) 534-7400

Morton, Susan L. James Levine & Associates, PC S. Hadley (413) 534-7400

Mueller, James Longmeadow (413) 567-1955

Murphy, Sandra Stephenson 123 Dwight Road, Fl 2 Longmeadow (413) 564-9034

Nardizzi, Jessica R. 31A Hall Drive, Suite 2 Amherst (413) 253-3773

Nichols, Alton Pittsfield (413) 443-8480, Ext. 3

Nickerson, Mark Amherst (413) 256-0550

Nolen, Karen S. Deerfield (413) 658-7504

Norman, Ruth 1029 North Road, Suite 22 Westfield (413) 668-2282

Olivero, Kristi L. 37 Myrtle Avenue Holyoke (413) 207-2803

Pajeski, Victoria B. 491 S. Main Street, Suite 4 Great Barrington (413) 427-2973

Paleologopoulos, Maryann Agawam (413) 789-0200

Parrilla, Elsie 8 Trumbell Road, Suite 306 Northampton (413) 559-0106

Pilachowski, Daniel W. Springfield (413) 731-5582

Pinard, Elizabeth R. Baystate Family Advocacy Center Springfield (413) 794-9816

Plunkett, Thomas Williamstown (413) 884-2456

Pomerantz, Judith Great Barrington (413) 664-8810

Porcelli, Janet Greenfield (413) 548-6217

Prodis, Jessica J. Amherst (413) 687-8239

Reifsynder, Abigail W. Williamsburg (413) 458-9600

Reiniger, Karen Jewish Family Service of Western MA


Rempell, Donna North Adams (413) 664-4600

Rhodes, Steven Greenfield (413) 834-5794

Rodriguez, Liz Holyoke (413) 552-3110

Rogovin, Rebecca L. 116 Pleasant Street, Suite 325 Easthampton (413) 537-3795

Roming, Marilyn 14 Clifford Street, #A5 Pittsfield (413) 443-3109

Rosenshein, Julie Florence (413) 262-1137

Rosenthal, Sarah BMP South Hadley Adult Medicine

S. Hadley (413) 533-3926

Ross, Jori Northampton (413) 585-5959

Rotas, Gina M. E. Longmeadow (413) 626-6528

Rowe, Karen Northampton (413) 585-8279

Russell, Roberta Lenox (413) 441-3827

Ryan, Patricia Pittsfield (413) 443-5768

Sadinsky, Miriam Springfield (413) 372-5441

Salata, Jane Lenox (413) 637-8074

Schneski, Heidi J. Pittsfield (413) 441-6778

Schwartz, Alan Springfield (413) 781-5538

Serwa, Sarah J. Greenfield Amherst

(413) 230-7945 (413) 230-7945

Sexauer, Ann 66 River Road Whately (413) 350-5137

Shaw, Emily 291 Main Street, Suite 204 Great Barrington (413) 854-1349

Shea, Sarah BMP Quabbin Adult Medicine Belchertown (413) 323-7212


21 W Rev. 3/31/2019




Shield, Nedra R. Northampton Center for Couples Therapy

Northampton, Florence

(413) 586-2300

Shopper, Evan [email protected] Amherst (413) 835-1593

Shuff-Heck, Kelly Pittsfield (413) 358-5697

Shuff-Heck, Sara Pittsfield (413) 358-3038

Solin, Cynthia Ann Longmeadow (413) 567-2350

Sprung, Susan Greenfield (413) 772-0707

Stein, Rachel Northampton Center for Couples Therapy


(413) 586-2300

Stephen, Mary G. Great Barrington (413) 528-5304

Suniewick, Ethan C. Northampton (413) 237-1737

Swann, William, Jr. 22 Gordon Street Pittsfield (413) 358-7099 Swanson, Hunter Greenfield (413) 522-6596

Talbot, Henry E. Longmeadow (413) 224-1606

Taylor, Marjorie 45 Main Street, Unit 5 S. Egremont (860) 387-3347

Taylor, Simon James Levine & Associates, PC S. Hadley (413) 534-7400

Tecu, Joshua T. Northampton Center for Couples Therapy

Florence (413) 586-2377

Tefft, Pamela M. 111 Pleasant Street Northampton (413) 587-4224

Tefft, Susan K. James Levine & Associates, PC S. Hadley (413) 534-7400

Tew, Rebecca Northampton (413) 262-2922

Thompson, Lisa D. Sharevision, Inc, 26 S. Prospect Street, Suite 10

Amherst (413)586-5800

Tirrell, Joyce 175 Wendell Ave., 2nd Fl. Pittsfield (413) 822-9752

Tomasko, Margaret L. 53 Center Street Northampton (413) 584-3008

Torre, Pamela A. 9 Center Court Northampton (413) 508-1614

Tournas, Stephen A. 22 Church Street Stockbridge (413) 281-9272

Turcotte, Christine M. 17 South Street Ashfield (413) 628-3819

Tyler, Sara C. Baystate Medical Practices BMP Quabbin Adult Medicine

Belchertown (413) 323-7212

Underdown, Jennifer Greenfield (413) 210-4359

Vaughn, Joanna Suite 320 Northampton (413) 203-1168

Veronesi, Mara M. James Levine & Associates, PC S. Hadley (413) 534-7400

Vitiello, Gabreille Northampton (413) 687-8910

Waggoner, Katharine J. James Levine & Associates, PC S. Hadley (413) 534-7400

Waisman, John C. Northampton (413) 230-9228

Wallender, Patricia Pittsfield (413) 499-4090

Walsh, Norah Pittsfield (413) 499-4138

Weiden, Ellen S. Pittsfield (413) 443-1590

Weingarten, Robin 8 Trumbull Road, Suite 101 Northampton (413) 588-1513

Weise, Melissa Palmer (413) 687-9685

Werthamer, Lynn Northampton (413) 586-4284

Winkworth, Kathleen S. Hadley (413) 325-3423

Wolf, Chaia Amherst (413) 253-4094

Wood, Peter Amherst (413) 253-4094

Woodman, Christopher L. 123 Union Street, Suite 204 Easthampton (413) 559-7765

Young, Elizabeth 64 Cottage Street Great Barrington (413) 230-6532

Zellan, Barbara W. Springfield (413) 731-6446

Zeller, Charlotte Longmeadow (413) 567-6200

Zilberstein, Karen Northampton (413) 626-2802

Zunitch, Wendy C. Pittsfield (413) 212-8114



22 W Rev. 3/31/2019

Licensed Mental Health Counselors

Licensed Mental Health

Counselors


Abraham, Lynn Amherst (413) 793-6598

Abrams, Leslie S. Deerfield (413) 665-2110

Alicea, Jonathan Latino Counseling Center Chicopee (413) 693-4176

Anderson, Kimberly In-Home Child & Family Service Wilbraham (885) 741-4748

Anderson, Shelby Psych Care Associates, PC Ludlow (413) 583-6750

Aronoff, Marc 33 Saint Ann’s Avenue Lenox (413) 637-3512

Arnould, Vicki Easthampton (413) 222-7017

Arnould, Meghan Easthampton (413) 219-1183

Barcroft, Adam M. Action-Based Therapeutic Solutions

Greenfield (413) 682-1212

Bernard, Jennifer F. Williamstown (413) 663-0291

Bernardi-Agnes, Donna Psych Care Associates Ludlow (413) 583-6750

Bernhard, James Edward BMP Dept. of Psychiatry, Baystate Medical Practices


Bernier, Christopher Springfield (413) 271-7136

Betenis, Nina M. W. Springfield (413) 391-6255

Blaser, Gary C. Northampton (413) 563-6966

Bollinger, Evan Leverett (413) 548-3970

Brady, Michael 75 S. Church Street, 6th Fl, Suite 3 Pittsfield (413) 841-7786

Brelsford, John E. John E. Brelsford Psychotherapy Easthampton (413) 433-1775

Brill, Lorraine Pittsfield (413) 446-0140

Bristol, Glenroy Horizon, 34 Goodwin Street Indian Orchard (413) 350-4816

Brothers, Gennie Marie E. Longmeadow (413) 893-4462

Buckley, Maureen Pittsfield (413) 442-7474

Burgess, Alane 125 Liberty Street, Suite 2 Springfield (413) 273-7853

Caliento, Michelle Psych Care Associates, PC Ludlow (413) 583-6750

Carelli, Gwen E. Springfield (413) 285-6182

Chase, Coralee Easthampton (413) 297-2546

Ciampi, David Behavioral Healing Services, Inc. Springfield (Mulberry Street)

(413) 355-3306

Chickering, Abigail Amherst (413) 687-7336

Chittenden, Jessica L. Counseling Center in the Berkshires


Cole, Caroline Therapeutic Connection, PC E. Longmeadow (413) 525-1711

Cole, Steven M. Therapeutic Connection, PC West Brookfield Counseling Center

E. Longmeadow W. Brookfield

(413) 525-1711 (508) 867-4491

Crenshaw, Tamera A. Tools for Success Counseling, LLC

E. Longmeadow (413) 218-1851

Cushman, Trey Therapeutic Connection, PC E. Longmeadow (413) 525-1711

Cusson, Melissa L. Greater Springfield Counseling, 270 Benton Drive

E. Longmeadow (413) 567-9993, Ext. 132

Devine, Michael Wilbraham (413) 427-7128

David, Ephrat Great Barrington, Pittsfield

(413) 212-9192

DeMaio, Sonia Lopez Chicopee (413) 478-4829

Durrette-Luckham, Karola 10 Center Street, Suite 310 Chicopee (413) 530-0568

Fortes, Lorraine Therapeutic Connection, PC E. Longmeadow (413) 525-1711

Franco, Pauline Westfield (413) 336-1998

Gaffney, Laurene Longmeadow (413) 567-9355


23 W Rev. 3/31/2019


Counselors


Goldman, Julie Northampton (413) 522-6869

Gordon, Brian Quabbin Retreat, Heywood Medical Group, Inc. North Quabbin Community Center, 251 Exchange Street

Petersham Athol

(978) 724-0010

(978) 249-3703

Gorfine, Tetty Northampton (413) 585-1655

Guerrero, Mayrena P. 16 Center Street, Suite 509

Northampton

(413) 768-1360

Harris, Indra W. Springfield (413) 284-2234

Hawley, Linda Westfield (413) 569-3135

Hightower, Erin M. Counseling Center in the Berkshires

Williamstown (413) 499-4090

Hirschman, Peter Agawam Springfield

(413) 584-8884 (413) 736-3163

Holian, Barbara Pittsfield (413) 499-9725

Joyce, James J. Psych Care Associates, PC Ludlow (413) 583-6750

Kraamwinkle, Arthur Great Barrington (413) 770-2260

Krawczyk, Eric M. 55 Pittsfield Road, Suite 6A Lenox (413) 591-9355

Krimsky, Barry A. Valley Medical Group Amherst Easthampton

(413) 256-4441 (413) 529-9300

Labelle, Stephanie E. Longmeadow (413) 351-7276

Lavallee, Natalie Therapeutic Connection, PC E. Longmeadow (413) 525-1711

Lacaresse, Carolyn 102 Elm Street, Suite 11 Westfield (413) 364-1234

Landis, Ellen M. Sharevision, Inc. 217 Russell Street

Hadley (413) 586-5800

Lempke, David Northampton (413) 584-7425, Ext. 308

Lippman, Lianne Pittsfield (413) 567-9504

Lusa, Mary Lou Therapeutic Connection, PC E. Longmeadow (413) 525-1711

Lusignan, Kerry Northampton Center for Couples Therapy


(413) 586-2300

Maloney, John J. James Levine & Associates, PC S. Hadley (413) 534-7400

McGinley, Linda Pittsfield (413) 822-1994

McIlwain, Robert W. Springfield (413) 214-6552

McKenna, Sonja Monson (413) 433-7698

McMahon, Holly O. James Levine & Associates South Hadley (413) 534-7400

Meck, Ronald Shutesbury Hadley

(413) 695-9743 (413) 695-9743

Melcher, Stacie Longmeadow (413) 543-4496

Melluzzo, Richard Great Barrington (413) 528-6550

Messer, Eileen Easthampton (413) 320-2481

Moore, Jaime Northampton Area Pediatrics, LLC


Morales, Maria E. Roman 444A North Main Street, #325 E. Longmeadow (860) 698-0782

Noonan, Elissa E. Longmeadow (413) 486-0163

Obert, Keith Northampton Center for Couples Therapy

Florence, Greenfield Northampton, Florence

(978) 582-9611 (413) 586-2300

O’Brien, Anna Pittsfield (413) 358-1851

Ostendarp, James T. Greenfield (413) 387-5710

Parkinson, Mary D. 123 Union Street, Suite 204 Easthampton (773) 870-6170

Raiche, Joella Greater Springfield Counseling E. Longmeadow (413) 567-9993, Ext. 138

Rogers, Austin C. Easthampton (413) 351-8200


24 W Rev. 3/31/2019


Counselors


Romano, Sarah Longmeadow (413) 250-0830

Rosenblatt, Kendra Heart House Studio, 68 Cherry Street


Santiago, Jamie Chicopee (413) 273-3736

Sciacca, Jonna 2 Conz Street, Suite 14A Northampton (413) 586-7706

Shea, Francis G. 9 Center Court, Suite 4 Northampton (413) 230-9104

Sherrin, Marybeth Quabbin Retreat Heywood Medical Group, Inc.

Petersham (978) 724-0010

Sims, Virginia M. Therapeutic Connection, PC E. Longmeadow (413) 525-1711

Skoblow, Steven Pittsfield (413) 822-0151

Simons, Nancy Amherst (413) 549-0574

Smoluchowski, Irena Northampton (413) 519-2019

Solimine, Noreen 7 Lake Buel Road Great Barrington (413) 528-2332

Spence, Catherine T. Pittsfield (413) 443-7264

Stauss, Christine H. Psych Care Associates, PC Ludlow (413) 586-6750

Tomsovich, Justin Northampton (413) 200-8818

Tresnak, Marek Greenfield (413) 552-1985

Vint, Patricia Pittsfield (413) 575-3331

Wade, Bryan P. 45 Hope Street Springfield (508) 740-5141

Walsh, Norah Pittsfield (413) 499-4138

Weinberg, Amanda J. James Levine & Associates, PC S. Hadley (413) 534-7400

Weiss, Vivien Northampton (413) 584-9350

Wise, Jessica Burgess 35 Turkey Hill Road, Suite 201F Belchertown (413) 218-2440

Licensed Marriage and Family Therapists

Licensed Marriage And

Family Therapists


Albright, Ericka M. 150 North Street, Suite 30B Pittsfield (413) 346-7528

Arnould, Meghan M. Easthampton (413) 219-1183

Gardner, John L. Northampton Center for Couples Therapy


(413) 586-2300

Kelleher, Wendy T. S. Hadley (413) 222-9375

Lingle, Erin E. Northampton Center for Couples Therapy

Florence (413) 586-2300

Lusa, Mary Lou Therapeutic Connection, PC E. Longmeadow (413) 525-1711

McIlwain, Robert, Jr. W. Springfield (413) 214-6552

Melluzzo, Richard RJM Consulting Great Barrington (413) 528-6550

Mullady, Patricia Valley Medical Group Easthampton (413) 529-9300

Novo, John Valley Medical Group Easthampton Amherst Greenfield

(413) 529-9300 (413) 256-9300 (413) 774-6301

Shulman, Paula B. Northampton Center for Couples Therapy


(413) 586-2300

Spence, Catherine T. Pittsfield (413) 443-7264


25 W Rev. 3/31/2019

Licensed Alcohol Drug Abuse Counselor

Licensed Alcohol Drug

Abuse Counselor


Bernardi-Agnes, Donna Psych Care Associates Ludlow (413) 583-6750

Gaumond, Bonnie Sturbridge (774) 230-3432

George, Kathleen 358 Mill River/South Field Road Mill River (413) 229-3407

Kraanwinkle, Arthur Great Barrington (413) 770-2260

Lolacona, Peter Greenfield (413) 774-2648

Maxwell, Sharon Pittsfield

(413) 238-6092 (413) 770-7569

Wise, Jessica Burgess 35 Turkey Hill Road, Suite 201F Belchertown (413) 218-2440


26 W Rev. 3/31/2019

Community Support Program (CSP) The Community Support Program (CSP) provides an array of services delivered by a community-based, mobile, multidisciplinary team of professionals and paraprofessionals. This program provides essential services for Members with a long-standing history of psychiatric or substance use disorders and to their families, or to Members who are at varying degrees of increased medical risk, or to children/adolescents who have behavioral health issues challenging their optimal level of functioning in the home/community setting. In general, a Member who can benefit from CSP services has a disorder that has required hospitalization or has resulted in serious impairment with a risk of hospitalization. CSP services are used to prevent hospitalization. They are designed to respond to the needs of the individuals who pattern of utilization of services or clinical profile indicates high risk of readmission into 24-hour treatment settings. These services are designed to be maximally flexible in supporting individuals who are unable to independently access and sustain involvement with needed services. These outreach and supportive services are directed toward adults, children, and adolescents and vary according to duration, type, and intensity of services depending on the changing needs of each individual. Community Support Services are expected to complement other services already in place for the individual. Access to Service: Direct referral – does not need to be evaluated by an ESP (Emergency

Services Program) Child/Adolescent: Provider City/Town Phone Number Contacts

The Brien Center for Mental Health and Substance Abuse Services (Central and South Counties)

Pittsfield Great Barrington

(413) 629-1200 Ann Greenbaum-Mucia

The Brien Center for Mental Health and Substance Abuse Services (North County)

North Adams (413) 665-4541 Nancy Apkin

Clinical and Support Options (CSO)


Pittsfield (413) 236-5656, Ext. 6077 Wendy Sermini-Green

Northampton (413) 582-0471, Ext. 5009 (413) 582-0471, Ext. 5029

Michele Reynolds Liz Sartell

Springfield Athol

(413) 737-9544 (978) 249-9490, Ext. 4048

Tom Colo Geralyn Johnson

Community Services Institute (CSI)

Springfield (413) 739-5572, Ext. 37 Nick DeCoteau


Springfield (413) 930-4092 Ext 2211 Lara Quiles


Easthampton (413) 529-7311

Meredith Lagoy


27 W Rev. 3/31/2019

Adults: Provider City/Town Phone Number Contacts

Behavioral Health Network (Mt. Tom)

Holyoke (413) 304-2944 Monique Gondek-Ashe

Behavioral Health Network Springfield (413) 304-2944 Monique Gondek-Ashe

The Brien Center Pittsfield (413) 629- 1130 (413) 629-1127

Ann Greenbaum-Mucia Megan Eldridge Wroldson

BHN - Carson Center Westfield (77 Mill Street) (413) 568-6141, Ext. 184 Monique Gondek-Ashe

BHN - Carson Center/VHS Ware (413) 967-6241, Ext. 121 Monique Gondek-Ashe


1221 Main Street

Holyoke, MA

(413) 316-1445 Lindsay Ciepiela

Clinical and Support Options (CSO)

Greenfield (413) 774-1000, Ext. 2017

(413) 774-1000, Ext. 2136

Marie Bartlett

Colleen Felton

Pittsfield (413) 236-5656, Ext. 6077 Tiffany Sermini-Green

Northampton

(413) 582-0471, Ext. 5009

(413) 582-0471, Ext. 5029

Michele Reynolds

Liz Sartell

Springfield

Athol

(413) 737-9544

(978) 249-9490, Ext. 4048

Sheila Forgue, Tom Colo

Geralyn Johnson

Community Services Institute (CSI)

Springfield (413) 739-5572 Pamela Stevens-Brown


Springfield (413) 930-4092, Ext. 2211 Lara Quiles


28 W Rev. 3/31/2019

Recovery Support Navigator (RSN) Recovery Support Navigator (RSN) services are staffed by paraprofessionals that provide care management and system navigation supports to Members with a diagnosis of substance use disorder and/or co-occurring mental health disorders. The purpose of RSN services is to engage Members as they present in the treatment system and support them in accessing treatment services and community resources. Members can access RSN services based on medical necessity and/or a referral by a medical or behavioral health provider, Community Partner (CP), or other care manager, that has contact with the Member and is able to identify the need for RSN services. RSN services are appropriate for Members with substance use disorder and/or co-occurring disorders who are in need of additional support in remaining engaged in treatment; identifying and accessing treatment and recovery resources in the community including prescribers for addiction and psychiatric medications; and/or developing and implementing personal goals and objectives around treatment and recovery from addiction and/or co-occurring disorders. The RSN explores treatment recovery options with the Member, helps clarify goals and strategies, provides education and resources, and assists Members in accessing treatment and community supports. The RSN is not responsible for a Member’s comprehensive care plan or medical or clinical service delivery, but supports the Member in accessing those services and participates as part of the overall care team when appropriate. The RSN service is based within a Licensed Behavioral Health Outpatient Clinic or an Opioid Treatment Center, and RSNs can be deployed to any setting. Access to Service: Direct referral – does not need to be evaluated by an ESP (Emergency

Services Program) Provider City/Town Phone Number Contact Person

Arcadia Healthcare Habit Opco

Springfield (413) 733-3488 Gary Frankowski

Behavioral Health Network (BHN) Springfield (413) 271-8078 Jesus Ruiz

The Brien Center


Center for Human Development (CHD) Greenfield, Orange Holyoke

(844) 243-4357 (413) 316-1446

Central Intake Litza Rodriguez

Clinical and Support Options Clinic (CSO) Northampton Greenfield Athol Springfield Pittsfield Gardner

(413) 582-0471 (413) 774-1000 (978) 249-9490 (413) 737-9544 (413) 236-5656 (978) 632-9400

Central Intake

Gandara Center

Springfield (413) 930-4092, Ext. 2211

ServiceNet, Inc.


Spectrum Health Systems North Adams Pittsfield

(413) 664-9024 (413) 442-0402


29 W Rev. 3/31/2019

Recovery Coach (RC) Recovery Coaches (RCs) are individuals currently in recovery who have lived experience with addiction and/or co-occurring mental health disorders and have been trained to help their peers who have a similar experience to gain hope, explore recovery, and achieve life goals. RCs are actively engaged in their own personal recovery and share real-world knowledge and experience with others who are on their own recovery path. RCs share their recovery story and personal experiences in an effort to establish an equitable relationship and support Members in obtaining and maintaining recovery. The primary responsibility of RCs is to support the voices and choices of the Members they support, minimizing the power differentials as much as possible. The focus of the RC role is to create a relationship between equals that is non-clinical and focused on removing obstacles to recovery; linking Members to the recovery community and serving as a personal guide and mentor. The RC will work with the Member to develop a Wellness Plan that orients the activities of the RC service. Members can access RC services based on medical necessity and a referral by a medical or behavioral health provider, Community Partner (CP), or other care manager who has contact with the Member and is able to identify the need for RC services. RCs are employed by an organization that is able to provide supervision, an organizational culture that supports fidelity to the model, and an environment that is conducive to the needs of RCs and the Members they serve. The RC service is based within a Licensed Behavioral Health Outpatient Clinic or Opioid Treatment Center, and RCs can be deployed to any setting. Access to Service: Direct referral – does not need to be evaluated by an ESP (Emergency

Services Program) Provider City/Town Phone Number Contact Person


Springfield (413) 733-3488 Gary Frankowski

Behavioral Health Network (BHN) Springfield (413) 271-8078 Jesus Ruiz

The Brien Center


Center for Human Development (CHD) Greenfield, Orange, Holyoke

(844) 243-4357 (413) 316-1446

Central Intake Litza Rodriguez

Clinical and Support Options Clinic (CSO)

Northampton Greenfield Athol Springfield Pittsfield Gardner

(413) 582-0471 (413) 774-1000 (978) 249-9490 (413) 737-9544 (413) 236-5656 (978) 632-9400

Central Intake

Gandara Center

Springfield (413) 930-4092, Ext. 2211

ServiceNet, Inc.


Spectrum Health Systems North Adams Pittsfield

(413) 664-9024 (413) 442-0402


30 W Rev. 3/31/2019

Community Support Program for People Experiencing Chronic Homelessness

(CSPECH) The Community Support Program for People Experiencing Chronic Homelessness (CSPECH) provides support services to Members who are experiencing chronic homelessness (as defined by the Department of Housing and Urban Development (HUD), and are either living in a “Housing First” program or who are receiving extensive outreach in an attempt to recruit them into a Housing First program. CSPECH is a community-based service coordination and support program that coordinates the behavioral health needs and community tenure sustainment needs of these MBHP Members. Community-based service coordination and support services such as CSPECH are intended to maximize the ability of Members who are experiencing chronic homelessness to attain and maintain permanent housing and tenure within the community. Providing low-threshold, high support to Members who are chronically homeless and living in a Housing First programs such as CSPECH has been shown to significantly increase the likelihood they will be successful in achieving permanency within the community while reducing reliance on acute care services. Access to Service: Direct referral - does not need to be evaluated by an ESP (Emergency

Services Provider) Provider City/Town Phone Number Contacts

Behavioral Health Network Springfield (413) 304-2944 Monique Gondek-Ashe


Springfield (413) 737-9544, Ext. 3023 Tom Colo

ServiceNet Northampton (413) 585-1300 Jay Sacchetti


31 W Rev. 3/31/2019

Applied Behavior Analysis (ABA) Applied Behavior Analysis (ABA) is a service that provides for the performance of behavioral assessments; interpretation of behavior analytic data; development of a highly specific treatment plan; supervision and coordination of interventions; and training other interveners to address specific objectives or performance goals in order to treat challenging behaviors that interfere with the youth’s successful functioning. ABA includes services provided by two different sets of credentials; licensed, applied behavior analyst and behavior technician/paraprofessional. It is delivered by one or more members of a team of qualified providers consisting of professional and paraprofessional staff. Access to Service: Direct referral- does not need to be evaluated by an Emergency Services

Provider (ESP) Provider City/Town Phone Number Comments

Able Home Health Care, LLC Boston (203) 529-5123

ABLS Newton (617) 467-4878 Providers are available in Western Region

Applied Behavioral Analysis Service

Amherst (413) 461-7120 Jessica A. Chmysinski [email protected]

Autism Allies Incorporated Shrewsbury (508) 443-0018 Providers are available in Western Region

Autism Behavior and Learning Experience

Northampton (413) 330-9237 Gary Ferrigno Roseann Bonatakis, ABA, BCBA Kate Brown Hill, LABA

Autism Intervention Specialists

Holyoke (855) 295-3276 Kelly Ann Carvalho Katherine Gengarelly Vanessa B. Poma Zoe J. Porter Hannah Clark, LABA Erin C. Zqisler LABA

Beacon ABA Services, Inc. W. Springfield (413) 301-8840 (508) 478-0207

Chelsea J. Picard Jeffrey J. Skowron

Behavioral Concepts Innovation, LLC

Springfield (508) 363-0200 Jillian E. Geer, LABA, BCBA

Behavioral Health Network (BHN)

Ware Westfield Holyoke Springfield Springfield

(413) 967-6241 (413) 568-6141 (413) 536-5473 (413) 732-7419 (413) 736-3668

Kathy Wilson, CEO Rick Follett, VP Administration Robert Churchill, ABA Director

Behavioral Services of Western Massachusetts

Springfield (603) 689-5825 Kathleen Deniger Dave Deniger [email protected] Melanie Brassard Sarah Perreault Caitlin E. White rMarcia Tate Thomas C. Hebert Timothy McLaughlin

Benchmark Behavioral Solutions, LLC

Adams (413) 684-8619 Christopher Robakiewicz [email protected]

Berkshire Family and Individual Resources

N. Adams (413) 664-9382 Lindsey Snider [email protected] Julia Phykitt

Berkshire County Arc, Inc. Pittsfield (413) 499-4241 (413) 464-8000

Kenneth Singer, CEO [email protected] Michael Menard-Weibel







32 W Rev. 3/31/2019

Provider City/Town Phone Number Comments

Embracing the Creative Child E. Longmeadow 232 North Main St.

(413) 525-1500 Sarah Gale [email protected] Sarah Boudreau, LABA Katherine A. Kozikowski, LABA

Growing Potential Services Springfield (860) 698-6077 Marcy Taliceo, President [email protected]

James Levine & Associates, PC

S. Hadley (413) 534-7400 Danielle Cooke

May Institute, Inc. W. Springfield (781) 437-1323 Debra Blair [email protected]

Multicultural Community Services of Pioneer Valley

Holyoke, Springfield

(413) 534-3299 Karen Fletcher [email protected] Jean Kirchner Sylvia Bachand Kristen Jansson Lauren Jackson

Northeast Family Services W. Springfield (413) 768-9811

Positive Behavior Supports Corp.

Wilbraham (855) 832-6727 Julie A. Hayden Karly L. Cordova

Quantum Behavioral Consulting

Harwinton, CT (413) 237-5176 Scott Roderick [email protected] Ashley Keane

South Bay Mental Health Center


Tate Behavioral Northampton (860) 796-2042 (413) 779-4023

Kelley E. St. Clair, LABA Lauren L. Antil, LABA Abby L. Wellspeak, LABA Erica Nason, LABA Emily E. Croteau, LABA

Ubuntu Autism Consultants, LLC

Marlborough 55 State St., 3rd Fl Springfield

(508) 202-0506







33 W Rev. 3/31/2019

Intensive Care Coordination (ICC) ICC is a wraparound service delivered by a Community Service Agency (CSA). This service provides Care Coordination for youth under the age of 21 who have been diagnosed with a serious emotional disturbance (SED). A Care Coordinator works with the youth, family/guardian, supports, providers, schools, state agencies, and others who play a key role in the youth’s life. The Care Coordinator works with those identified to create a care planning team for the youth, and together this team comes up with an Individual Care Plan to address the youth’s needs and support the goals identified by the youth and family/caregiver. Access to Service: Direct access - referrals are made through any individual or agency (i.e.,

self, provider, state agency, school, etc.). Provider City/Town/

Area Office

Phone Number Linguistic

Capacity

……………

Specialty

Populations


Robert Van Wart (413) 737-0960 - Spanish - Italian Springfield (413) 737-0960

(866) 577-8860

The Brien Center for Mental Health and Substance Abuse Services

Pittsfield (413) 499-0412 (413) 625-1200

- Spanish

BHN - Carson Center for Human Services Holyoke (413) 572-4111 - Spanish - Russian

Clinical & Support Options

Greenfield Northampton Athol

(413) 774-1000 (413) 586-8550 (978) 249-9490

- Spanish

The Learning Center for the Deaf, The Walden School

Springfield Statewide

(508) 875-9529 (774) 999-0949 (774) 406-3723 (videophone)

- ASL ………… Specialty CSA

for deaf and hard of hearing population


34 W Rev. 3/31/2019

Family Support and Training (FS&T) FS&T provides a structured, one-to-one, strength-based relationship between a Family Support and Training Partner and a parent/caregiver of a youth under the age of 21. The purpose of this service is for resolving or ameliorating the youth’s emotional and behavioral needs by improving the capacity of the parent/caregiver to parent the youth. FS&T aims to improve the youth’s functioning in the community or support the youth’s return to the community via work with the caregiver. Services may include education; assistance in navigating the child-serving systems (DCF, education, mental health, juvenile justice, etc.); fostering empowerment, including linkages to peer/parent support and self-help groups; assistance in identifying formal and community resources (e.g., after-school programs, food assistance, summer camps, etc.); and support, coaching, and training for the parent/caregiver. Access to Service: Referrals are made solely through one of the Clinical Hub Services of

Intensive Care Coordination, In-Home Therapy, or Outpatient Therapy. Provider City/Town/

Area Office

Phone Number Linguistic

Capacity

……………

Specialty

Populations


Robert Van Wart (413) 737-0960 - Spanish - Italian Springfield (413) 737-0960

(866) 577-8860


Pittsfield (413) 499-0412 - Spanish

BHN - Carson Center for Human Services Holyoke (888) 877-6346 (413) 572-4111

- Spanish - Russian

Clinical & Support Options

Greenfield Northampton Athol

(413) 774-1000 (413) 586-8550 (978) 249-9490

- Spanish



(508) 875-9529 (774) 999-0949 (774) 406-3723 (videophone)

- ASL ………… Specialty CSA

for deaf and hard of hearing population


35 W Rev. 3/31/2019

In-Home Behavioral Services (IHBS) In-Home Behavioral Services addresses a youth’s (under the age of 21) behaviors that interfere with successful functioning in the community, and the services are delivered by one or more members of a team consisting of professional and paraprofessional staff via a combination of Behavior Management Therapy and Behavior Management Monitoring. Behavior Management Therapy includes a behavioral assessment (observing the youth’s behavior, antecedents of behaviors, and identification of motivators) and the development of a highly specific behavior plan with interventions that are designed to diminish, extinguish, or improve specific behaviors related to the youth’s behavioral health condition(s). Supervision and coordination of interventions, and training other interveners to address specific behavioral objectives or performance goals are provided. Behavior Management Monitoring includes implementation of the behavior plan developed by the Behavior Management Therapist as well as monitoring of the youth’s behavior and reinforcing implementation of the behavior plan by the caregiver(s). Also included is progress reporting back to the Behavior Management Therapist on implementation of the behavior plan and progress toward behavioral objectives or performance goals so that the behavior plan may be modified as needed. Access to Service: Referrals are made solely through one of the Clinical Hub Services of

Intensive Care Coordination, In-Home Therapy, or Outpatient Therapy.

Provider City/Town Phone Number Linguistic Capacity

……………

Specialty Populations

Beacon ABA Services, Inc. W. Springfield (413) 301-8840


Springfield, Robert Van Wart (413) 737-0960


Pittsfield, Berkshire County

North Adams

Great Barrington

(413) 499-0412

(413) 664-4541

(413) 528-9156

Clinical & Support Options Springfield (413) 737-9544




Athol (978) 249-9490

Gandara Center Holyoke (413) 846-0445 (413) 846-0446

- Spanish


River Valley Counseling Center, Inc.


Sunrise Behavioral Health Clinic 95 Frank B. Murray Street Springfield

(413) 285-8586

The Key Program Springfield (413) 781-6485 (413) 733-3113, Ext. 1


36 W Rev. 3/31/2019

Therapeutic Mentoring Services (TM) TM services are provided to youth (under the age of 21) in any setting where the youth resides, such as the home (including foster homes and therapeutic foster homes), and in other community settings such as school, child care centers, or respite settings. TM offers structured, one-to-one, strength-based support services between a therapeutic mentor and a youth for the purpose of addressing daily living, social, and communication needs. Therapeutic Mentoring services include supporting, coaching, and training the youth in age-appropriate behaviors, interpersonal communication, problem-solving and conflict resolution, and relating appropriately to other children and adolescents, as well as adults, in recreational and social activities. TM promotes a youth’s success in navigating various social contexts, learning new skills, and making functional progress in the community. Access to Service: Referrals are made solely through one of the Clinical Hub Services of

Intensive Care Coordination, In-Home Therapy, or Outpatient Therapy.


……………

Specialty

Populations


Springfield, Holyoke (413) 737-0960 (866) 577-8860


Pittsfield, Berkshire County (413) 499-0412 - Spanish

North Adams (413) 664-4541

Great Barrington (413) 528-9156

Brightside for Families and Children

Holyoke (413) 539-2973

BHN - Carson Center for Human Services, Inc.

Westfield (413) 568-1421

Ware (413) 277-6600


Springfield, Easthampton Ware

(413) 568-1421 (844) 243-4357

- Spanish




Athol (978) 249-9490

Pittsfield (413) 236-5656 - Spanish

Community Services Institute Springfield (413) 739-5572 - Spanish ……… Aggressive teens Truancy CHINS

Healing Internal Ministries, LLC Chicopee (413) 273-3736

Jewish Family Services Springfield (413) 455-1936 ……… Refugees

Justice Resource Institute Holyoke (978) 408-3067



37 W Rev. 3/31/2019


……………

Specialty

Populations



(508) 875-9529 (774) 999-0949 (774) 406-3723 (videophone)

- ASL ………… Specialty CSA for

deaf and hard of hearing population

MSPCC Holyoke (413) 532-9446 - Spanish




ServiceNet, Inc. Greenfield, Northampton Amherst

(413) 585-1328 (877) 984-6855 (413) 582-9507

…………

Trauma-focused

Cognitive

Behavioral Therapy

(CF-CBT) and

Dialectical Behavior

Therapy (DBT)-

informed treatment

for trauma/PTSD

Attachment-based Family Therapy for Reactive Attachment Disorder (RAD)

Sunrise Behavioral Health Clinic

95 Frank B. Murray Street Springfield

(413) 285-8586


38 W Rev. 3/31/2019

In-Home Therapy Services (IHT) In-Home Therapy Services are delivered by one or more members of a team consisting of professional and paraprofessional staff, offering a combination of medically necessary In-Home Therapy and Therapeutic Training and Support. In-Home Therapy is a structured, consistent, strength-based, therapeutic relationship between a licensed clinician and the youth and family for the purpose of treating the youth’s behavioral health needs, including improving the family’s ability to provide effective support for the youth to promote his/her healthy functioning within the family. Interventions are designed to enhance and improve the family’s capacity to improve the youth’s functioning in the home and community and may prevent the need for the youth’s admission to an inpatient hospital, psychiatric residential treatment facility or other treatment setting. Access to Service: Direct access - referrals are made through any individual or agency (i.e.,

self, provider, state agency, school, etc.).

Provider City/Town Phone Number Linguistic

Capacity

……………

Specialty

Populations


Springfield, Holyoke (413) 736-0127 (413) 427-0808


Pittsfield, Berkshire County, North Adams, Great Barrington

(413) 528-9156 - Spanish

Brightside for Families and Children

Holyoke

(413) 788-7366

BHN - Carson Center for Human Services, Inc.

Westfield (413) 568-1421 - Spanish

Ware (413) 277-6600



W. Springfield (413) 737-1426


Greenfield Ware

(413) 439-2155 (844) 243-4357




Athol (978) 249-9490


Jewish Family Services of Western Mass


Justice Resource Institute Holyoke (978) 408-3067


Holyoke (413) 532-9446

MSPCC Holyoke (413) 532-9446 - Spanish


39 W Rev. 3/31/2019

Provider City/Town Phone Number Linguistic

Capacity

……………

Specialty

Populations

Northeast Family Services W. Springfield (413) 768-9811 - Spanish


Greenfield Northampton Amherst

(413) 585-1328 (877) 984-6855 (413) 582-9507

- Spanish

ServiceNet, Inc.

Springfield (413) 827-8959 …………

Trauma-focused

Cognitive

Behavioral

Therapy (CF-CBT)

and Dialectical

Behavior Therapy

(DBT)-informed

treatment for

trauma/PTSD

Attachment-based

Family Therapy

for Reactive

Attachment

Disorder (RAD)

Sunrise Behavioral Health Clinic

95 Frank B. Murray Street Springfield

(413) 285-8586


40 W Rev. 3/31/2019

Community-Based Acute Treatment (CBAT) for Children and Adolescents Community-Based Acute Treatment (CBAT) is provided to children/adolescents who require a 24-hour-a-day, seven-day-a-week, staff-secure (unlocked) group setting. For children and adolescents with serious behavioral health disorders, CBAT provides therapeutic intervention and specialized programming in a controlled environment with a high degree of supervision and structure. Intensive therapeutic services include, but are not limited to, daily medication monitoring; psychiatric assessment; nursing availability; Specialing (as needed); individual, group, and family therapy; case management; family assessment, and consultation; discharge planning; and psychological testing as needed. Active family/caregiver involvement through family therapy, a key element of treatment, is expected. CBAT may be used as an alternative to, or transition from, inpatient services. Access to Service: ESP (Emergency Services Program) evaluation required Child/Adolescent: Provider City/Town Phone Number Contacts

BHN CBAT - The Village for Youth Springfield

(413) 310-3598 Michelle Michaelian [email protected]



41 W Rev. 3/31/2019

Intensive Community-Based Acute Treatment (ICBAT) for Children and

Adolescents Intensive Community-Based Treatment (ICBAT) provides the same services as Community-Based Acute Treatment (CBAT) but of higher intensity, including more frequent psychiatric evaluation and medication management and a higher staff-to-patient ration. ICBAT is an alternative to inpatient hospitalization and is not used as a step-down placement following discharge from a locked, 24-hour setting. Access to service: ESP (Emergency Services Program) evaluation required Child/Adolescent: Providers City/Town Phone Number Contact Person Comments

Wayside Youth and Family Support Network

Framingham* (508) 561-4463

Intake Staff Ages 12-18

Y.O.U., Inc. – Cottage Hill

Baldwinville* (508) 849-5640 Intake Staff Children (Ages 6-18)

Y.O.U., Inc. – Wetzel Center

Worcester* (508) 849-5640, Ext. 2

Intake Staff Children (Ages 6-12) Adolescents (Ages 12-up to the Member’s 18th birthday)

*not in Western region


42 W Rev. 3/31/2019

Dialectical Behavior Therapy (DBT) Dialectical Behavior Therapy (DBT) is a structured outpatient treatment as defined by Marsha Linehan, PhD (Linehan, et. al., Cognitive-Behavioral Treatment of Borderline Personality Disorder, New York: Guilford Press, 1993) which combines strategies from behavioral, cognitive, and other supportive psychotherapies. DBT services encompass individual therapy, DBT skills group, therapeutic consultation to the Member on the telephone, and the therapists’ internal consultation meeting(s). Through an integrated treatment team approach to services, DBT seeks to enhance the quality of the Member’s life through group skills training and individual therapy with a dialectical approach of support and confrontation. DBT is available for adults who meet the DSM-V diagnosis for borderline personality disorder and who exhibit chronic para-suicidal behaviors. DBT is also available for adolescents who meet three of the nine DSM-V criteria for borderline personality disorder and who exhibit suicidal or self-injurious behaviors. Access to Service: Direct referral - does not need to be evaluated by an ESP (Emergency

Services Program) Child/Adolescent: Providers City/Town Phone Number Contacts


Pittsfield (413) 496-9671 (413) 499-0412

Jim Mucia Lynne Schmich

Center for Human Development Springfield, Holyoke (413) 737-1426, Ext. 140 (413) 781-6556

Aidza McKenzie Shannon Hicks

ServiceNet


Amherst, Pittsfield, Holyoke

(413) 775-4728

Angela Rowan

Adult: Provider City/Town Phone Number Contacts


Pittsfield (413) 499-3913, Ext. 303 (413) 499-0412

Chris Brandon Lynne Schmich

Center for Human Development Springfield, Holyoke (413) 737-1426, Ext. 140 (413) 781-6556

Aidza McKenzie Shannon Hicks

ServiceNet

Northampton

Amherst, Pittsfield, Holyoke

(413) 587-9527

(413) 587-7548

Lindsey Fletcher Lynch Anna Remen


43 W Rev. 3/31/2019

Psychiatric Intensive Outpatient Program (PIOP) The Psychiatric Intensive Outpatient Program (PIOP) provides mental health or substance use disorder services which are time limited, multidisciplinary, multimodal structured treatment in an outpatient setting. Such programs are less intensive than a partial hospital program or day treatment (e.g., may not always include medical oversight and medication evaluation and management) but significantly more intensive than outpatient psychotherapy and medication management. This level of care may be used to intervene in a complex or refractory clinical situation which would otherwise result in a higher level of care. Clinical interventions available should include modalities typically delivered in office-based settings, such as individual, couple, and family psychotherapy, group therapies, medication management and psycho-educational services. Frequency should occur based on individual needs. Access to Service: Direct referral - does not need to be evaluated by an ESP (Emergency

Services Program) Provider City/Town Phone Number Comments

Walden Behavioral Health Care Amherst (413) 582-0100


44 W Rev. 3/31/2019

Psychiatric Day Treatment Program (PDTP) for Adults and Adolescents Psychiatric Day Treatment provides a coordinated set of individualized, integrated, and therapeutic support services to those with psychiatric disorders, who need more active or inclusive treatment than is typically available through traditional outpatient mental health services. While less intensive than partial hospitalization, day treatment is an intensive, clinical program that includes diagnostic, medical, psychiatric, substance-use, psychosocial, and adjunctive treatment modalities in a structured setting. Day Treatment programs provide rehabilitative, pre-vocational, educational, and life-skill services to promote recovery and attain adequate community functioning, with focus on peer socialization and group support. Access to Service: Direct referral - does not need to be evaluated by an ESP (Emergency

Services Program) Adult: Provider City/Town Phone Number Contacts

Behavioral Health Network Springfield (413) 301-9337 Jeff Kasis

Center for Human Development Springfield (413) 733-6624 Rene Pinero

River Valley Counseling Center Day Treatment Program

Holyoke (413) 540-1221 Lea Caron

Adolescent: Provider City/Town Phone Number Contacts

Wayside Youth and Family Support

Framingham* (508) 879-9800 Dana Zais



45 W Rev. 3/31/2019

Partial Hospitalization Program (PHP) Partial Hospitalization is a non-residential treatment program that may or may not be hospital-based. The program provides clinical, diagnostic, and treatment services on a level of intensity equal to an inpatient program, but on less than a 24-hour basis. These services include therapeutic milieu, nursing, psychiatric evaluation and medication management, group and individual/family therapy, psychological testing, vocational counseling, rehabilitation recovery counseling, substance use disorder evaluation, and counseling and behavioral plans. Psychiatric partial hospital treatment may be appropriate when a Member does not require the more restrictive and intensive environment of a 24-hour inpatient setting, but does need up to eight hours of clinical services. Partial hospitalization is used as a time-limited response to stabilize acute symptoms. As such, it can be used both as a transitional level of care (i.e., step-down from inpatient) as well as a stand-alone level of care to stabilize a deteriorating condition and avert hospitalization. Frequency should occur based on individual needs. Access to Service: Direct referral or through an ESP (Emergency Services Program)

evaluation Child/Adolescent: Provider City/Town Phone Number Contacts

Baystate Medical Center Holyoke (413) 794-5555 Kathy Fehily

Adult: Provider City/Town Phone Number Contacts

Baystate Medical Center Springfield

(413) 322-4958 (413) 794-5555

Baxter Chandler James Osterndarp

Baystate Noble Hospital Westfield (413) 568-2811, Ext. 5553 Kelly Crowley

Behavioral Health Network Springfield (413) 736-3668 Jeff Kasis

Berkshire Medical Center Pittsfield (413) 447-2000 Christine Decker

Franklin Partial Program Greenfield (413) 773-2546 Daniel P. O’Donnell, PhD, LMHC

Holyoke Hospital

Holyoke (413) 534-2627 Melissa Perry

Walden Behavioral Care Partial Hospitalization Adult and Adolescent Eating Disorder

Amherst (413) 582-0100 Joanna Imse


46 W Rev. 3/31/2019

Child/Adolescent Inpatient Mental Health Services Inpatient Mental Health Services represents the most intensive level of psychiatric care and is delivered in a licensed hospital setting. Multidisciplinary assessments and multimodal interventions are provided in a 24-hour secure and protected, medically staffed, and psychiatrically supervised treatment environment. Twenty-four-hour skilled nursing care, daily medical care, and a structured treatment milieu are required. Typically, the individual poses a significant danger to self or others, or displays severe psychosocial dysfunction. Active family/guardian/natural supports involvement is important unless contraindicated. The goal of acute inpatient mental health care is to stabilize individuals who display acute psychiatric conditions associated with a relatively sudden onset and a short, severe course, or a marked exacerbation of symptoms associated with a more persistent, recurring disorder. Access to Service: ESP (Emergency Services Program) evaluation required Child/Adolescent: Provider City/Town Phone Number Contacts

Providence Hospital Holyoke (413) 539-2971 Triage


47 W Rev. 3/31/2019

Adult Inpatient Mental Health Services Inpatient Mental Health Services represents the most intensive level of psychiatric care and is delivered in a licensed hospital setting. Multidisciplinary assessments and multimodal interventions are provided in a 24-hour secure and protected, medically staffed, and psychiatrically supervised treatment environment. Twenty-four-hour skilled nursing care, daily medical care, and a structured treatment milieu are required. Typically, the individual poses a significant danger to self or others, or displays severe psychosocial dysfunction. Active family/guardian/natural supports involvement is important unless contraindicated. The goal of acute inpatient mental health care is to stabilize individuals who display acute psychiatric conditions associated with a relatively sudden onset and a short, severe course, or a marked exacerbation of symptoms associated with a more persistent, recurring disorder. Access to Service: ESP (Emergency Services Program) evaluation required Provider City/Town Phone Number Contacts

Baystate-Franklin Medical Center

Greenfield (413) 773-2595 Stacy Johnson

Baystate Medical Center Springfield (413) 794-5408 Annabel Hallgren

Baystate Noble Hospital Westfield (413) 568-2811, Ext. 5553 Kelley Crowley

Baystate Wing Hospital Palmer (413) 370-8909 Brian Kellen

Berkshire Medical Center Pittsfield (413) 445-9463 Shannon McCarthy

Cooley Dickinson Hospital Northampton (413) 582-2577 (413) 582-2500

Elizabeth Hartman Jacquelyn Ouellette

Holyoke Hospital Holyoke (413) 534-2593 Melissa Perry

Providence Hospital Holyoke (413) 539-2964 Beth Prullage


48 W Rev. 3/31/2019

Structured Outpatient Addiction Program (SOAP) Structured Outpatient Addiction Programs (SOAPs) are clinically intensive, structured, day and/or evening substance use disorder services. These programs can be used as a transition service in the continuum of care for those individuals being discharged from community-based Acute Treatment Services (ATS) for Substance Use, or can be used by individuals, including pregnant women who need outpatient services, but who also need more structured treatment for substance use disorders. SOAP provides multidisciplinary treatment to address the sub acute needs of individuals with addition and/or co-occurring disorders, while allowing them to maintain employment and participation in the community. Unless contraindicated, the family, guardian and/or natural supports are actively involved in the treatment. Access to Service: Direct referral - does not need to be evaluated by an ESP (Emergency Services

Program) Adult: Provider City/Town Phone Number Contacts

Adcare W. Springfield (413) 209-3124 Annie Parks [email protected]

Behavioral Health Network Springfield (413) 301-9337

Jeff Kasis

The Brien Ctr. for Mental Health and Substance Abuse Services

Pittsfield North Adams

(413) 629-1159 (413) 664-5540

Nanciellen Poulin [email protected]

Clinical and Support Options Northampton Athol

(413) 586-8550 (413) 582-0471

Karen Poisson Lisa Pineo [email protected]

Crossroads Springfield (413) 739-1661 Becky Vassallo [email protected]

Gandara Mental Health Center Springfield (413) 732-2120 Anna Centeno [email protected]

Pathways Intensive Outpatient Program at Providence Hospital

Holyoke (413) 827-4335 Mark Paglia

Psych Care Associates Ludlow (413) 583-6750, Ext. 1 Intake Michelle Caliento [email protected]








49 W Rev. 3/31/2019

Enhanced Structured Outpatient Addiction Program for Homeless Members

(Enhanced SOAP) Enhanced SOAP (Structured Outpatient Addiction Program) is a specialized program designed for homeless Members who need shelter as well as substance use disorder services. The program is short-term, clinically intensive, structured day and/or evening. These programs can be used as a transition service in the continuum of care for those individuals being discharged from community-based Acute Treatment Services (ATS) for Substance Use Disorders, or can be used by individuals, including pregnant women who need outpatient services, but who also need more structured treatment for substance use disorders. The Enhanced SOAP ensures the availability of shelter beds for those enrolled in the program, either on-site, or through formal affiliation with a local shelter. The Enhanced SOAP provides multidisciplinary treatment to address the sub acute needs of individuals with addiction and/or co-occurring disorders, while allowing them to maintain participation in the community, continue to work, and be part of family life. Unless contraindicated, the family, guardian and/or natural supports are actively involved in the treatment. Enhanced SOAP services can only be provided in DPH-licensed, freestanding facilities skilled in addiction recovery treatment, outpatient departments in acute-care hospitals, or outpatient agencies of health care professionals. Access to Service: Enhanced SOAP services can be accessed directly or as a step-down from a

higher level of substance use disorder care. A majority of Members are expected to access Enhanced SOAP as part of a discharge plan from Acute Treatment Services (ATS) or Enhanced ATS.

Adult: Provider City/Town Phone Number Comments

Lowell House Lowell* (978) 459-8656 Ages 18+

NFI Massachusetts, Inc. Haverhill* (978) 491-1350 Ages 18+

LARC (Living and Recovery Center)/ Victory Programs

Jamaica Plain* (617) 522-2936 Adults HIV+ homeless men and women, 7 days/week

Pine Street Inn Genesis

Jamaica Plain* (617) 892-7942 Women only 7 days/full time Trauma specialty program

Pine Street Inn Men’s Stabilization Program

Jamaica Plain* (617) 892-7942 Males only Shelter-based program, Specialized HIV program, 7 days/week

Women’s Hope (Victory Program) Jamaica Plain* (617) 442-0048 Homeless women only; will accept Members on methadone; 7 days/week Ages 18+

Arbour Fuller Hospital Attleboro* (508) 652-5222

High Point Treatment Center Plymouth* (508) 224-7701

Stanley Street Fall River* (508) 679-5222



50 W Rev. 3/31/2019

Enhanced Structured Outpatient Addiction Program for Adolescents (Enhanced

SOAP) Enhanced SOAP (Structured Outpatient Addiction Program) is a specialized program designed for adolescents with addiction and/or co-occurring disorders. The program is short-term, clinically intensive, structured day and/or evening. These programs can be used as a transition service in the continuum of care for those adolescents being discharged from community-based Acute Treatment Services (ATS) for Substance Use Disorders, or can be used by Members, including pregnant adolescents who need outpatient services, but who also need more structured treatment for substance use disorders. Enhanced SOAPS provide multidisciplinary treatment to address the sub-acute needs of adolescent Members with addiction and/or co-occurring disorders, while allowing them to maintain participation in the community, continue to work or attend school and be part of family life. Unless contraindicated, the family, guardian and/or natural supports are actively involved in the treatment. Access to Service: Enhanced SOAP services can be accessed directly or as a step-down from a

higher level of substance use disorder care. A majority of Members are expected to access Enhanced SOAP as part of a discharge plan from Acute Treatment Services (ATS) or Enhanced ATS.

Adolescent: Provider City/Town Phone Number Contact Person Comments

Counseling & Assessment Clinic

Worcester* (508) 756-2005 Intake Ages 13-17

Multicultural Wellness Center

Fitchburg* (978) 343-3336 Danielle Mann Ages 13-18

Y.O.U., Inc. Worcester* New Centralized Intake Number: 1-855-4youinc (496-8462)

Intake Department Ages 13-18 After-school program hours



51 W Rev. 3/31/2019

Acute Treatment Service for Substance Use Disorders (ATS) Acute Treatment Service for Substance Use Disorders (ATS) (Level IIIA Detoxification) is a 24-hour, seven-day-a-week, medically supervised addiction treatment that provides evaluation and withdrawal management. Detoxification services are delivered by nursing and counseling staff under a physician-approved protocol and physician-monitored procedures and include: bio-psychosocial assessment; individual and group counseling; psychoeducational groups; and discharge planning. Acute Treatment Services are provided to those experiencing, or at significant risk of developing an uncomplicated withdrawal syndrome as a result of an alcohol and/or other substance use disorder. Members receiving ATS do not require the medical and clinical intensity of a hospital-based detoxification service, nor can they be effectively treated in a less-intensive outpatient level of care. Access to Service: Direct referral - does not need to be evaluated by an ESP (Emergency

Services Program) Adult: Provider City/Town Phone Number Contacts

Berkshire Medical Center McGee Unit


Shannon McCarthy

Carlson Recovery Center BHN

Springfield (413) 733-1431 Susan O’Connor

Behavioral Health Network Greenfield (413) 747-0705 Candy Darcy

Providence Hospital

Holyoke (413) 539-2984 Dorota Poluha


52 W Rev. 3/31/2019

Acute Treatment Services (ATS) for Pregnant Women Acute Treatment Services (ATS) for Pregnant Women are ATS services for the population of pregnant women who are addicted to alcohol and/or drugs. In addition to standard Acute Treatment Services (ATS) for substance use disorder detoxification services, ATS programs for pregnant women will have the capacity to treat Members who are currently receiving methadone or other opioid replacement treatments. The facility will have specialized detoxification protocols for pregnant women, as well as medical protocols for prenatal examination and care, labor and delivery, and postpartum care. Fetal monitoring equipment is on site, and the facility arranges all necessary medical and obstetric consultations within 48 hour of admission. A minimum of one individual session per day provides education and counseling on prenatal and postpartum care, HIV/AIDS, and other health related issues. Access to Service: Direct referral - does not need to be evaluated by an ESP (Emergency

Services Program) Adult: Provider City/Town Phone Number Contact Person

Spectrum Health Systems Westborough* 1-800-366-7732 Admission Staff



53 W Rev. 3/31/2019

Clinical Stabilization Services for Substance Use Disorders (CSS) Level III.5 Clinical Stabilization Services for Substance Use Disorders (CSS), Level III.5, shall mean 24-hour treatment, usually following Acute Treatment Services (ATS) for Substance Use Disorders. This service includes intensive education and counseling regarding the nature of addiction and its consequences, relapse prevention, outreach to families and significant others, and aftercare planning for individuals beginning to engage in recovery from addiction. These programs provide multidisciplinary treatment interventions and emphasize individual, group, family, and other forms of therapy. Linkage to aftercare, relapse prevention services, and self-help groups, such as AA and NA, are integrated into treatment and discharge planning. Unless contraindicated, the family, guardian, and/or natural supports are actively involved in the treatment as required by the treatment plan, or there are active efforts being made, and documented, to involve them. This service is not intended as a step-down service from a psychiatric hospitalization level of care or psychiatric stabilization service. It is intended for Members with a primary substance use disorder. Access to Service: Direct referral - does not need to be evaluated by an ESP (Emergency

Services Program) Adult: Provider City/Town Phone Number Comments

BHN – The Hope Center Springfield (413) 301-9500 Kimberly Lucas


Berkshire Medical Center Pittsfield (413) 445-9463 Shannon McCarthy

Providence Behavioral Health Hospital

Holyoke (413) 539-2981 Aimee Letson


54 W Rev. 3/31/2019

Residential Rehabilitation Services (RRS) for Substance Use Disorders Residential Rehabilitation Services (RRS) for Substance Use Disorders (ASAM Level 3.1) consists of a structured and comprehensive rehabilitative environment that supports Members’ independence and resilience and recovery from alcohol and/or other drug problems. Scheduled, goal-oriented clinical services are provided in conjunction with ongoing support and assistance for developing and maintaining interpersonal skills necessary to lead an alcohol and/or drug-free lifestyle. Program types include:

Residential Rehabilitation Services (RRS) for Substance Use Disorders for Adults

Residential Rehabilitation Services (RRS) for Pregnant and Post-Partum Women

Residential Rehabilitation Services (RRS) for Youth (ages 13-17)

Residential Rehabilitation Services (RRS) for Transitional Age Youth (ages 16-21) or Young Adults (ages 18-25)

Family Residential Rehabilitation Services (RRS)

Access to Service: Direct referral - does not need to be evaluated by an ESP (Emergency

Services Program) Provider City/Town Phone Number Comments

Cole’s Place (BHN) (for men)

Springfield (413) 726-1030 Men Wendy Randall

Gandara Addiction Recovery Program (Men)

Springfield (413) 781-2234 Men Rafael Soto

Gandara Cornerstone Recovery

Ware (413) 736-8329 Female TAY ages 18+ Central Intake

Gandara Residential Services for Women

Holyoke (413) 540-9881 Women Pregnant and Post-Partum Central Intake

Gandara Center Hairston House

Northampton (413) 585-8390 Men Central Intake

Goodwin House (CHD)

Chicopee (413) 316-1642 Men, Youth/Adolescent ages 13+ Derek Duclos Clinical Director

Grace House (CHD) Northampton (413) 586-8213, Ext. 25840

Keila Rivera Clinical Director

My Sister’s House (BHN)

Springfield (413) 733-7891 Women Pregnant and Post-Partum Wendy Randall

Opportunity House (BHN)

Springfield (413) 739-4734 Men Wendy Randall

Phoenix House

5 Madison Avenue Springfield

(413) 733-2128 Adult co-ed William Salgado

River Valley Counseling Center

Easthampton (413) 540-1234 Intake

ServiceNet Beacon House

Beacon Street, Greenfield

(413) 772-6100, Ext. 204 Intake

ServiceNet Orange Recovery Home

Orange (413) 772-6100, Ext. 204 Intake


55 W Rev. 3/31/2019

Provider City/Town Phone Number Comments

The Brien Center Keenan House for Men

198-202 Bradford Street, Pittsfield

(413) 499-2456 Men Intake

The Brien Center Keenan House for Women

121 Seymour Street, Pittsfield

(413) 997-0067 Women Pregnant and Post-Partum Intake

Two Rivers RRS (CHD)

Greenfield (413) 512-5020 Women Pregnant and Post-Partum Stephanie Irish


56 W Rev. 3/31/2019

Outpatient Detoxification This treatment is for those individuals who do not need inpatient treatment and monitoring for withdrawal. The program consists of medical staff who provide a comprehensive assessment for the appropriateness of this outpatient level of care. The treatment course averages about four hours a day and is mostly suitable for Members in a supportive living situation who have access to support during non-clinical hours. Provider City/Town Phone Number Comments

Gosnold on Cape Cod Falmouth* 1-800-444-1554



57 W Rev. 3/31/2019

Methadone Treatment Methadone Treatment is the medically monitored administration of methadone to opiate addicted individuals, in conformance with FDA regulations. This service combines medical and pharmacological interventions with counseling, educational, and vocational services and is offered on a short-term (detoxification) and long-term (maintenance) basis. The goals of treatment include eliminating opiate use, eliminating injection drug use, reducing or eliminating alcohol or other drug use, improving health status, and improving the Member’s level of functioning. Access to Service: Direct referral – does not need to be evaluated by an ESP (Emergency Services Program) Adult: Provider City/Town Phone Number Contacts


Springfield (413) 733-3488 Jessica Fortier-Goss

Community Health Care

Springfield, Chicopee (413) 746-0051 Tanya Liquori


Westfield (413) 568-6600


Providence Hospital Methadone Program

Holyoke (413) 536-2730 (413) 536-7384

Janet Stabile

Spectrum Health Systems

Pittsfield North Adams

1-800-464-9555, Ext. 1161 (508) 792-5400

Kristin Nolan Ashley Wilcock Program Director: Rebecca Plastri


58 W Rev. 3/31/2019

Level IV Medically Managed Detoxification Level IV detoxification services provide a planned program of 24-hour, medically managed evaluation, care, and treatment for Members who are experiencing a severe withdrawal syndrome and/or acute biomedical complications as a result of a substance use disorder. Level IV services are typically rendered in a hospital facility that can provide life support in addition to 24-hour physician and nursing care. Daily individual physician contact is a required component of this level of care. A multidisciplinary staff of clinicians trained in mental health and addiction treatment and overall management of medical care are involved in the Member’s treatment and facilitate the conjoint treatment of coexisting biomedical and behavioral health conditions. Access to Service: ESP (Emergency Services Program) evaluation required Adult: Provider City/Town Phone Number Comments

Adcare Hospital Worcester* 1-800-252-6465 (508) 799-9000

Faulkner Hospital Jamaica Plain* (617) 983-7711 (617) 983-7712



59 W Rev. 3/31/2019

Acupuncture Detoxification Acupuncture Detoxification is the provision of medically necessary services in a clinical setting, under the direction of a physician, to stabilize the medical condition of a Member experiencing a serious episode of excessive substance use or withdrawal complications. Acupuncture Detoxification is indicated when the Member experiences physiological dysfunction during withdrawal but life or significant bodily functions are not threatened. The Member may or may not require medication, and 24-hour nursing is not required. Acupuncture Detoxification services can be provided in an intensive outpatient program. The severity of the Member’s symptoms will determine the setting, as well as the amount of nursing and physician supervision necessary during the course of treatment. Access to Service: Direct referral – does not need to be evaluated by an ESP (Emergency Services Program) Adult: Provider City/Town Phone Number Contacts

Boston Public Health Commission

Boston* (617) 534-5554 Admissions Staff

Fenway Community Health Center Boston* (617) 927-6202 Admissions Staff

Lowell Community Health Center

Lowell* (978) 937-9448 Admissions Staff



60 W Rev. 3/31/2019

Enhanced Acute Treatment Services (E-ATS) for Individuals with Co-Occuring

Addiction and Mental Health Disorders

Enhanced Acute Treatment Services (E-ATS) for Members with co-occurring disorders provides diversionary and/or step-down opportunities for Members requiring substance detoxification services through a planned program of 24-hour, medically monitored evaluation, care, and treatment and whose co-occurring mental health disorder requires a 24-hour, medically monitored evaluation, care, and treatment program, including the prescribing and dosing of medications typically used for the treatment of mental health disorders. E-ATS services for individuals with co-occurring addiction and mental health disorders are typically rendered in a licensed acute care or community-based setting (e.g., licensed, free-standing or hospital-based programs, or a licensed detoxification program) with 24-hour physician and psychiatrist consultation availability, 24-hour nursing care and observation, counseling staff trained in addiction and mental health treatment, and overall monitoring of medical care. Services are typically provided under a defined set of physician-approved policies, procedures, or clinical protocols. Access to Service: Direct referral - does not need to be evaluated by an ESP (Emergency Services Program) Adult: Provider City/Town Phone Number Contacts


Carlson Recovery Center/ Behavioral Health Network


Susan O’Connor

Providence Hospital Holyoke (413) 539-2980 Nancy Marhefka

Adolescents: Provider City/Town Phone Number Comments

Community Healthlink* Worcester* (508) 860-1244 Motivating Youth Recovery Program Admission Staff Ages 13 – 17

High Point Treatment Center Brockton* (508) 638-6000 Clean and Sober Teens Living Empowered (CASTLE)


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