Regional License/Permit Program September 25, 2013slide 1

Regional License/PermitProgram

City of RenoCity of SparksWashoe CountyWashoe County Health District

Regional License/Permit Program September 25, 2013slide 2

AAA Customer ServiceAny License or Permit

AnytimeAnywhere

Regional License/Permit Program September 25, 2013slide 3

What have we heard?On-line services

Applications and renewalsPaymentFind information and resultsPlans submittal

Regional licensing and permittingShared and consistent information among jurisdictions

Transparency

Regional License/Permit Program September 25, 2013slide 4

Benefits

On-line, 24 hours/day and 7 days/weekCustomer centric practicesIntegrated regional database and platformReduced duplication between jurisdictionsFuture anticipated cost savingsLeverages current technologyIndustry best practices

Regional License/Permit Program September 25, 2013slide 5

What happens if we stay on legacy system

No on-line customer serviceNo regional integration of informationNo sharing of common customer informationNo electronic document submittalsNon-supported legacy software system

Regional License/Permit Program September 25, 2013slide 6

Investment

Initial capital outlay - ~$1.67 millionProportionally shared among jurisdictionsIncludes first year’s subscription costCost recovery over 5 years

Annual funding - ~$479,000Proportionally shared among jurisdictionsAnnual user-based subscription modelIncludes future upgrades, additional user seats, and technology needs

Regional License/Permit Program September 25, 2013slide 7

Potential program funding sourcesRegional technology fee

Customers benefiting from the program pay the feeScalable – more customers means expansion of program, but also brings more fee revenueReduces impact to general fund tax payers

General fundLimited funds availableDirect competition with other programs for those limited general funds

Regional License/Permit Program September 25, 2013slide 8

Program funding sources (continued)Vendor financing – lease purchase

Through Government Capital Corporation1.99% effective lease rate (subject to underwriting approval and mutually accepted documentation)Payments (with contract in place for Fiscal Year 2013-14):

Annual payments beginning on July 1, 2014Five (5) annual payments in totalCovers first year of implementation + maintenance and four (4) subsequent years of maintenance

Enterprise fundsRestricted to enterprise funded agencies

Regional License/Permit Program September 25, 2013slide 9

Proposed regional technology feeBased on the cost of a permit or license

5 year investment recoverySustains annual funding (subscription)Periodic evaluation

Collected when license or permit is purchasedEach customer who uses system (on-line or at public counter)Initial application, first year, renewalNon-refundable

Regional License/Permit Program September 25, 2013slide 10

Connected to strategic outlooksCities of Reno and Sparks

Provide services citizens ask forProvide efficient and responsive services

Washoe CountyQuality public serviceEconomic development and diversification

Washoe County Health DistrictProvide environmental servicesServe through enhanced use of technology

Regional License/Permit Program September 25, 2013slide 11

Next StepsCity and County Management direction to proceedCity Councils, BCC and District Health direction:

Conclude vendor negotiationsDevelop interlocal agreementCost recovery

Outreach to customers for feedback on proposed regional technology fee

Staff returns with contract, funding information, agreement, and possible cost recovery plan

Regional License/Permit Program September 25, 2013slide 12

Regional License/PermitProgram

Questions?