regional consultation for speedier and more effective...

Regional Consultation for Speedier and

more effective implementation of e-

Governance Projects

Department of Information Technology

Government of West Bengal.

Kolkata

October 1st, 2010

Agenda

E-Governance vision of West Bengal

Current status of NeGP Projects

E-Initiatives by other State Departments

Some Major e-Services Delivered by GoWB

Services to be enabled in future

Key Challenges

e-Governance Vision of

West Bengal

E-Governance Vision

“The Government of West Bengal is committed

to building a citizen-centric, inclusive and

information-driven welfare Society which

strives to make available all the services and

facilities offered by the Government with

minimum bureaucratic and procedural

formalities.”

Current status of

NeGP Projects

West Bengal State Wide Area Network (WBSWAN)

• Mission:• Establish a State wide network for transfer of data,voice

and video covering all districts, Sub-divisions and Blocks of the State, with provision for horizontal connectivity, at an outlay of Rs. 66.93 crores during 2005-2010.

• 367 out of 338 PoPs already connected. BSNL connectivity not feasible at 12 sites. GoWB has paid for connectivity through radio modems.

• Horizontal connectivity to18 Govt Departments in Kolkata. The Departments of Police, PHE, PWD and Treasury and Commercial Tax offices connected at district levels. Most Sub divisional treasuries also connected.

• Wi Fi extended to all 277 Gram Panchayats (GP) in Bardhaman district as a Pilot project. Currently being revamped under WiMax

• WIMAX Connectivity to GP level being rolled out in three Districts i.e. Jalpaiguri and Bankura.

West Bengal State Data Centre (WBSDC)

Mission:

• A central repository to host all government Data

Bases applications and transactions etc., in a

secure environment. Provision of Rs 55.25

crores.

• Civil work, Site preparation, Procurement and

installation of IT and Non IT items for SDC

completed

• Provisioning of permanent Grid power supply to

SDC is under progress

• Migration of e-District, Banglarmukh and Result

publication applications to SDC is under progress

• Data centre is expected to go live soon.

Common Service Centre (CSC)

Mission:

• To set up 6797 common service centres at village level to provide services to citizens at their doorsteps at an outlay of Rs. 107.78 crores for 5 years.

• Dept. of P&RD is the Nodal Department for this project.

• 5277 centers out of 6797 have been rolled out

• WBSRDA is the State Development Agency (SDA) and SREI

is the Service Centre Agency (SCA) currently operational

• B2C services like payment of Telephone bills, Electricity

bills, LIC premium, Mobile recharge, e-Learning etc. are

currently being delivered through CSC

• BSNL has already started their work for Broadband

connection to the CSCs

West Bengal e-District ProjectMission:

• To create an integrated, seamless and online delivery system of citizen services at District, Sub-division and Block level, with an outlay of Rs 5.79 crores for 3 years

• Jalpaiguri and Bankura selected as PILOT Districts

• District e-Governance society already formed in both the districts.

• Six service categories operationalised include Certificates, Pension, Social Welfare (ICDS), Industry services, RTI services and Licenses (Arms and Explosives). Caste certificate and Revenue court with other land related services will be inducted shortly.

• Data digitization by Webel completed in both the districts.

• Authorisation of documents through Digital signatures implemented

• E-District has ‘Gone Live’ as of 27th September, 2010 in both districts.

State Portal and Service Delivery Gateway

Mission:

• To provide easy and convenient delivery of Govt. information and services to the citizens through Web and enabling the service delivery by SSDG Application and Computing Infrastructure at an outlay of Rs. 11.61 crores for 3 years

• An improved State Portal launched on 15th April 2009, under state e-Governance programme

• Educational services like publication of results of Madhyamik, Higher Secondary, Joint Entrance and Madrasa examinations, online application for College admission, Students Advisory Services, etc being delivered through the Portal

• A project integrating SSDG and eForms with the State Portal approved by GoI where 22 services selected to be delivered online

• RFP in the process of finalization for the selection of Implementation Agency

Services selected under SSDG

Application for Micro Credit scheme for self help groups.

Application for DISHA under Tribal sub plan.

Application for Interviewing Jail inmates

Application for issue of Ration card.

Application for Ration card change incorporation

Application for issue of duplicate ration card

Application for soil health card.

Application for redressal of grievances of citizens

Merit cum means scholarship-higher secondary

Merit cum means scholarship-Minority

Application for Domicile certificate.

Application for ex-gratia due to loss of life in flood, cyclone etc.

Application for House Building Grant

Application for temporary Pandal/Structure

Application for licence for storing flamable material

Application for NOC of Buildings

Application for Merit cum means scholarship- General Education

Application for Merit cum means scholarship- Technical Education

Uploading of curriculum Vitae on Data base.

Application for pre matricscholarship

Application for post matricscholarship

Application for redressal of grievances of consumers

E-Initiatives by other State Departments

Departmental e-initiatives

S.No Department e-Governance Initiatives

1 Agriculture

AGMARKET (Agriculture Marketing Information Network

DACNET (Department of Agriculture and Cooperation Network)

AGRISNET (Agricultural Information System Network)

Matir Katha’ (Agri-Portal)

Agricultural Integrated Management System (AIMS)

Seed Corporation: Financial Accounting Information System (FAIS)

Agricultural Project Monitoring System (PMS)

2 TransportVAHAN (Vehicle Registration System)

SARATHI (Vehicle Driving License System)

3 Finance

Treasury Information System (TIS)

DPPG (Directorate of Pension, PF& Group Insurance)

Computerization

Pension Information System

Computerised Registration of Documents (CORD)



4

Panchayat &

Rural

Development

mGOV

DRISTI (Decentralised Rural Information Services & Technology

Initiatives)

e-Compendium

E-Procurement

5Land & land

Reforms

BHUCHITRA (Integrated Land Records & Village Map

Computerization)

Land Acquisition Information System

6Backward Class

WelfarePost Matric Scholarship Monitoring System (PMSMS)

Pre Matric Scholarship Monitoring System (PMSMS)

7 Consumer AffairsCash Account of Legal Metrology (CALM)

Case Management System for W.B Taxation Tribunal (TaxNet)

8 Excise Excise Program for Effective Revenue Tracking (xPERT)



9 Commercial Taxes

Information Management and Promotion of Administration in

Commercial taxes (IMPACT)

e-Filing of VAT Return

e-Filing of CST Return

e-Service on Central Declaration Forms

e-Service on Waybill

e-Service on Registration/De-registration of digital signature

certificate

10 Home

POLIS – Police License Information System

Protocol Information Management System

CCTNS

11 Labour Employment Exchange Computerization

12Municipal Affairs

Collection of various dues

Video Conferencing

13

Health and Family

WelfareHospital Management Information System (HMIS)

Telemedicine

Some Major e-Services

Delivered by GoWB

Land &Land Reforms Department BHUCHITRA (Land Records Management System)

• All 3.67 crore RoR(Parcha) digitized and RoR service

introduced at all Block offices

• Manually certified copy of RoR discontinued by office order

• 55,000 (82%) cadastral maps digitized out of total 66,384 nos

• Plot maps in A4 size paper with dimensions delivered

• Digital updation of plot maps done based on measurements

(Roll out is going on in full swing)

• Digital Data sharing with Land Acquisition (BHU-

ADHIGRAHAN) makes Land Acquisition faster

Inspector General of Registration- Finance(Computerised Registration of Deed Documents)

GoI approved pilot project in 2003 in Hooghly

Business process for determination of market value ofall the plots of land, apartments- residential,Commercial, Semi Commercial were incorporated inthe software

Scanning Software DOCUNIC Developed by NIC

Registration processes were reengineered to reducetime for return of the deeds

Project implemented in PPP principle and BOOTmodel from 2007

229 out of 237 Registration offices (96%) covered

Deeds registration have been started from 2007 and12 lakhs registration happening per year

P & RD Department

• Improved financial management & procurement

Computerisation of PRI accounts

Adoption of e-Procurement at Zilla Parishad and WBSRDA

• Improved Monitoring of programme implementation

Software based monitoring of performance indicators

m-Governance applications

Monitoring of outcome using map based tools

• Improved objective planning and decision makingusing Maps

GIS based output /outcome monitoring

• Improved G2G Communication

Training through satellite based communication system

Publication of all GOs, Allotment, Electronic Fund Transfer,Gradation list, Transfers & Posting in the website

20

Commercial Tax

Information Management and Promotion of

Administration in Commercial taxes (IMPACT)

e-Registration under VAT/CST Acts available

e-Filing of Returns- availed by more than 200000

dealers

e-Payment of Tax- Online deposit of VAT & ST in

March, 2010 was around Rs. 1276 Crores

e-Application for Issue/Utilisation of Waybill/CST

declaration forms & door delivery introduced

e-Service on Central Declaration Forms

Some Important Services to be enabled in future

Plans for Future-1S.No Project /Department Plan for Next Year

1 WBSWAN - Connecting all PoPs as envisaged

- Horizontal connectivity at district and

block level for various departments.

- Connecting Municipal bodies to SWAN.

- Roll out of WiMax to Jalpaiguri,

Bankura Panchayats

2 WBSDC - Migration of all Govt. Data Bases

- Migration of State portal, e-District and

other govt. applications

3 CSC - Extending e-Services to all CSCs

- Extending Broadband to all CSCs

- Add Speed Post and Rural PLI

services thru CSC

4 E-District - Stabilize the delivery system

- Increase service categories to 10 by

adding 3 more categories

- State wide roll out

5 SP and SSDG - Implement SP and SSDG with

selected 22 services


6 I. G Registration - Implement National Land Records

Modernization Programme – Link

BO and LRO

- Property Title Certification System

in ULBs

- Availability of MV and other

information - Tathyamitra of P&RD

and Govt. Portal

- Introduction of Serial Wise

Authenticated Bank Receipt

(SABR) throughout the State

7 Panchayat Raj and Rural

Development

- Roll out of all 6797 CSCs

- Implement GIS mapping in

Districts, Blocks and GPs to

support Planning/implementation of

schemes


8 Commercial Tax Implementation of-

- Dematting of Transit Declaration

- Dematting of Way Bills

- Short Message Service (SMS)

- Appeal, revision, review and

recovery

- E-application for Refund and

payment through ECS

- Grievance monitoring

- E-Returns with digital signature

certificate

- Refinement and integration of the

modules

9 Treasuries - Connecting residual treasuries to

WBSWAN

Challenges and Issues• Departments resistant of changing the existing processes of

paper based application processing with online processing

of application

• Lack of IT skills and expertise for managing and processing

eDelivery of services in departments

• Small departments do not have manpower to form full

fledged PeMTs.

• Problem in replacement of traditional way of approval

mechanism specially in financial aspects

• Vetting and validations of applications with digital

signatures may cause an issue in e-delivery of services to

citizens.

• Citizen’s unfamiliarity with computer enabled systems and

consequent reluctance will act as a bottleneck in rollout of e-

enabling of services.

• Administrative and Political commitment necessary for e-

Governance implementation.

Thank You