Regency PlazaCase StudyPresenter : Pham Bao Trung

Agenda

PM Roles &

Make things better

Miller’s requested changes

Floor plan

PM Roles & Make things better

Miller’s requested changes

Floor plan

Pro

ject

Man

ag

er’

s R

ole

s

Planning

Organizing

Controlling

Leading

Communicating

Motivation

Customer Awareness

• Cover every hinge and area• PM provides project’s objectives and

direction• Project management information

system

• Contigency plan _ Plan B ???• Align with Group Strategy ???

PM Roles & Make things better

Miller’s requested changes

Floor plan

Pro

ject

Man

ag

er’

s R

ole

s

Planning

Organizing

Controlling

Leading

Communicating

Motivation

Customer Awareness

• Allocate resources• Prioritize activities and processes• Job scopes and responsibilities

• Long lead time items were purchased soon

• Coordinate with Jeff Cunningham

PM Roles & Make things better

Miller’s requested changes

Floor plan

Pro

ject

Man

ag

er’

s R

ole

s

Planning

Organizing

Controlling

Leading

Communicating

Motivation

Customer Awareness

1. Monitor, keep control and maintain time schedule and cost

2. Discuss collected data for adjustment3. Early identify the problems, if any

• Retain 10% of Kelly’s pay request

PM Roles & Make things better

Miller’s requested changes

Floor plan

Pro

ject

Man

ag

er’

s R

ole

s

Planning

Organizing

Controlling

Leading

Communicating

Motivation

Customer Awareness

• Give clear directives and motivation• Give little ‘push’ whenever possible

• Most of team members/stakeholders felt upset

• Team, even Kris, does not know what will happen next

PM Roles & Make things better

Miller’s requested changes

Floor plan

Pro

ject

Man

ag

er’

s R

ole

s

Planning

Organizing

Controlling

Leading

Communicating

Motivation

Customer Awareness

• Effective exchange of information• Reduce potential conflicts / risks

• Just the letters, no meeting with customers

• Stakeholders’s constraints upset, unhappy

PM Roles & Make things better

Miller’s requested changes

Floor plan

Pro

ject

Man

ag

er’

s R

ole

s

Planning

Organizing

Controlling

Leading

Communicating

Motivation

Customer Awareness

• Recognize other’s skills, talents and work efforts

• Empowerment to boost one’s confidence• Appropriate and valued incentives

PM Roles & Make things better

Miller’s requested changes

Floor plan

Pro

ject

Man

ag

er’

s R

ole

s

Planning

Organizing

Controlling

Leading

Communicating

Motivation

Customer Awareness

• Identify and anticipate customers’s needs and wants

• Working to exceed customer expectations

• Answer and resolve the concerns

• Kris was ‘afraid’ to face the customers’s wants

• Did not put herself in customers’s boots• Lack of communication with customers

PM Roles & Make things better

Miller’s requested changes

Floor plan

Pro

ject

Man

ag

er’

s R

ole

s

Planning

Organizing

Controlling

Leading

Communicating

Motivation

Customer Awareness

KRIS COULD HAVE DONE BETTER

AS THE PROJECT MANAGER

PM Roles & Make things better

Miller’s requested changes

Floor plan

Mindset

•Align mindset with Regency Groups’s strategy

•Put herself in other stakeholder’s boots

Action

•Keep in touch with buyers and stakeholders more regularly

•Use “customizable unit” as a competitive advantage to boost sales

•Use modular design instead of fixed design

Action

•Define “rules of the game”

•Setup contigency plan

•Setup project management information system

PM Roles & Make things better

Miller’s requested changes

Floor plan

Strategy

Long-term

PVWord of mouth

Miller’s status

PM Roles & Make things better

Miller’s requested changes

Floor plan

Strategy

Long-term

PVWord of mouth

Miller’s status

Disallow customization

Strategy 1

Long-term

1

PV 1

WoM 1

Status 1

(*): Rating from 1 (very bad) to 5 ( very good)

Push through changes

Strategy 5

Long-term

5

PV 4

WoM 5

Status 5

Other Contractor

Strategy 4

Long-term

3

PV 3

WoM 3

Status 3

Stop working on unit

Strategy 1

Long-term

1

PV 1

WoM 1

Status 1

Move to different unit

Strategy 2

Long-term

3

PV 3

WoM 2

Status 3

PM Roles & Make things better

Miller’s requested changes

Floor plan

Push through changes

Strategy 5

Long-term 5

PV 4

WoM 5

Status 5

• At the afternoon meeting▫ Resolve conflicts by making stakeholders

understand each other’s constraints▫ Create clear processes for changing

things and try to make all stakeholders understand and agree on these processes

▫ With these agreement, try to share the “pressure” over all stakeholders

▫ Create detail schedule for the changes.

• Next meeting (2-3 days after above one)▫ Finalize and get agreement about the

cost▫ Weekly/bimonthly meeting▫ …

PM Roles & Make things better

Miller’s requested changes

Floor plan

THANK YOU !!!