references - cengage€¦ · may use this card in both the arlington and crystal city locations....

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References

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NO. 10 BUSINESS ENVELOPE

NO. 63/4 BUSINESS ENVELOPE

REFERENCES USING THE APA STYLE

REFERENCES USING THE MLA STYLE

REFERENCES USING THE CHICAGO MANUAL OF STYLE

Business Communication Copyright 2010 South-Western Cengage Learning

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TO: Board Members—Distribution Below

FROM: Sergio Reyes, General Manager

DATE: September 4, 20—

SUBJECT: Storm Emergency Brochure

Our Public Relations office has prepared a new brochure outlining stormemergency guidelines for household and industrial customers in our servicearea. Although such emergencies are rare, we want to help our customersand employees prepare for any problems that may arise during the winterstorm season.

The attached informative 20-page brochure is free. If you need additional copies,please call Kimberly Albano at Extension 56.

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Distribution: Sandra ChasenPeter DonnellyLeon GarciaMichelle StantonVirginia West

MOUNTAIN LIGHT & POWER1500 West Central BoulevardBrigham City, UT 84302-1500801-555-9800 Fax: 801-555-9843

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September 4, 20—

All Mountain Light & Power Employees

EMERGENCY BROCHURE

Our Public Relations office has prepared a new brochure outlining stormemergency guidelines for household and industrial customers in our servicearea. Although such emergencies are rare, we want to help our customersand employees prepare for any problems that may arise during the winterstorm season.

The attached informative 20-page brochure is free. If you need additional copies,please call Kimberly Albano at Extension 56.

Sergio Reyes

Sergio Reyes, General Manager

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MOUNTAIN LIGHT & POWER1500 West Central BoulevardBrigham City, UT 84302-1500801-555-9800 Fax: 801-555-9843

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April 28, 20—

Mr. Thomas R. Morton91 East Elm StreetLawton, OK 73501-6432

Dear Mr. Morton

If you enjoy cooking, then you will want a copy of Lighter Cooking. This newcookbook features step-by-step instructions for preparing more than 250 appetizer, main dish, and dessert recipes.

By sending in the enclosed card, you can receive this colorful, spiral-bound bookfree for 30 days. If at the end of 30 days you are not completely satisfied withthis book, return it at no charge. We believe, Mr. Morton, you will find LighterCooking to be one of the best cookbooks you have ever used.

Sincerely yours

GOOD TASTE COOKBOOKS

Charles FountainPresident

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c Gregory Smith

Good Taste Cookbooks300 Broadway, Evanston, IL 60204-2301

(701) 555-1200Fax 701-555-1256

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June 29, 20—

Mr. Robert DeSousa89 Gateway StreetArlington, VA 22210-1452

Dear Mr. DeSousa:

We are delighted to enclose your new Main Street Clothiers credit card. Youmay use this card in both the Arlington and Crystal City locations.

Because of your fine credit record, you will be able to charge as much as $3,500in clothing and accessories. Simply present your credit card to any salespersonat the time of purchase.

Our annual summer clearance sale starts on July 1, and we hope you will stopin early for the best selection. Thank you for doing business with Main StreetClothiers.

Sincerely,

Mary Ann LoudonCredit Manager

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15 Main Street, Arlington, VA 22210-3428(703) 555-3200, Fax (703) 555-3392

MAIN STREET CLOTHIERS

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June 29, 20—

MR ROBERT DESOUSA89 GATEWAY STREETARLINGTON VA 22210-1452

NEW CREDIT CARD

We are delighted to enclose your new Main Street Clothiers credit card. Youmay use this card in both the Arlington and Crystal City locations.

Because of your fine credit record, you will be able to charge as much as $3,500in clothing and accessories. Simply present your credit card to any salespersonat the time of purchase.

Our annual summer clearance sale starts on July 1, and we hope you will stopin early for the best selection. Thank you, Mr. DeSousa, for doing business withMain Street Clothiers.

Mary Ann LoudonCredit Manager

MAL:jp

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15 Main Street, Arlington, VA 22210-3428(703) 555-3200, Fax (703) 555-3392


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NO. 10 BUSINESS ENVELOPE


15 Main StreetArlington, VA 22210-3428


NO. 63/4 BUSINESS ENVELOPE


15 Main StreetArlington, VA 22210-3428


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Reference Type Reference Format

Annual Report Willamette Company, Incorporated. (2000). 2000 Annual Report. Seattle, WA: The Willamette Company, Incorporated.

Book, one author Logan, P. (1998). Small Winners. New York: Stallings Publishing Co.

Book, two authors Parker, Erica M., and T. M. Gauge (1998). Winning Is Not the Only Thing, Phoenix, AZ:McDougle Press.

Book, edited David, Gill A. (Ed.) (1999). The Horse that Won the World. Kansas City, MO: Lopes and Kinner Publishing.

Brochure Collision Center. (2000). Accidents Do Happen. [Brochure]. Ruston, LA: Louisiana’s Collision Center.

CD-ROM Lee, Tyler (1996). Filing Systems. FileProof ’99 [CD-ROM]. Silcon Valley, CA: FoolProof encyclopedia Systems, Inc.article, one author

Encyclopedia article, Callens, Elizabeth (1999). Database systems. The Computer’s Users Encyclopedia, Dallas, TX:one author Automated Press.

Film, videotape, Successful Computer System Projects. (1999). [Film]. Atlanta, GA: Systems Development or audiotape Resource Center.

Government U.S. Department of Defense. (2000). The Cost of the B-1 Bomber. Washington, DC:publication National Press, Inc.

Internet, Web Combining ethics and your travel. (1999). Ethnic-o-Travel. [On-line].Available: http://www.travelsites.com/dogood.htm. Cited 1999 May 13.

Interview Susanboy, Martha, professor, Clever City State (1996, January 12). Interview by author.Clever City, UT.

Journal article Jiang, J. J. (1998). Systems success and communication. The Journal of Computer Intelligence 9,112–117.

Magazine article Johnson, K. (1998, April 10). Losing and the loser psychology. Successful Challenging 45, 43–45.

Newspaper article, “Is the weather really cyclical?” (1998, December 28). Ruston Daily Journal, p. B–7.no author

Newspaper article, Marks, Amy. (1998, December 21). “Successful weddings in Modesto.” Modesto Daily Times,one author C–12.

On-line newspaper Adams, B. M. (1999, February 10). “The exciting international lawyer.” [On-line].Lawyers Journal 34, 23–26. Available: http://www.alajournal.com/realworld.htm.

REFERENCES USING THE APA STYLE


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Reference Type Reference Format

Annual Report Willamette Company, Incorporated. 2000 Annual Report. Seattle, WA: The Willamette Company, Incorporated.

Book, one author Logan, P. Small Winners. New York: Stallings Publishing Co., 1998.

Book, two authors Parker, Erica M., and T. M. Gauge. Winning Is Not the Only Thing. Phoenix, AZ:McDougle Press, 1998.

Book, edited David, Gill A. (Ed.). The Horse that Won the World. Kansas City, MO: Lopes and Kinner Publishing.

Brochure Collision Center. (2000). Accidents Do Happen. [Brochure]. Ruston, LA: Louisiana’s Collision Center.

Encyclopedia article, Callens, Elizabeth. “Database Systems.” The Computer’s Users Encyclopedia. 1999 ed.one author

Film, videotape, Successful Computer System Projects. Film. Atlanta, GA: Systems Development Resource or audiotape Center, 1999.

Government U.S. Department of Defense. The Cost of the B-1 Bomber. Washington, DC:publication National Press, Inc., 2000.

Internet, Web “Combining Ethics and Your Travel.” Ethnic-o-Travel (1999). On-line. Internet.Available: http://www.travelsites.com/dogood.htm. 4 Mar. 1999.

Interview Susanboy, Martha. Personal Interview. 12 January 1999. Jiang, J. J.

Journal article “Systems Success and Communication.” The Journal of Computer Intelligence 9 (1998): 112–117.

Magazine article Johnson, K. “Losing and the loser psychology.” Successful Challenging 15 Aug. 1999: 43–45.

Newspaper article, “Is the Weather Really Cyclical?” Ruston Daily Journal 28 December 1998: B–7.no author

Newspaper article, Marks, Amy. “Successful weddings in Modesto.” Modesto Daily Timesone author 21 December 1998: C-12.

REFERENCES USING THE MLA STYLE


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Book, one authorLogan, P. 1998. Small winners. New York: Stallings Publishing Co.

Book, two authorsParker, Erica M. and T. M. Guage. 1998. Winning Is Not the Only Thing. Pheonix, AZ: McDougle Press.

Journal articleJiang, J. J. 1998. Systems success and communication. The Journal of Computer Intelligence 9: 112–117.

Magazine articleJohnson, K. 1998. Losing and the loser psychology. Successful Challenging, 10 April, 43–45.

NewspaperThis type of citation is commonly incorporated into the text of the report; for example,

An article in the Modesto Daily Times of December 21, 1998 describes recent weddings in theModesto area. Common elements in these weddings included . . . .

Unpublished interviewSusanboy, Martha. 1996. Interviewed by author. Clever City, UT, 12 January 1996.

REFERENCES USING THE CHICAGO MANUAL OF STYLE


references - cengage€¦ · may use this card in both the arlington and crystal city locations....

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