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With all information students have today,

Reference is only becoming more important

ReferencesBrothen, E. & Bennet, E. (2013). The Culturally Relevant Reference Interview: How to Enhance Reference Transactions in a Era of Diversity. In Library Sources for Multicultural Patrons, 35, 297-302

Osa, J. O., Nyana, S. A., & Ogbaa, C. A. (2006). Effective Cross-Cultural Communication to Enhance Reference Transactions: Training Guidelines and Tips. Knowledge Quest, 35(2), 22-24.

RUSA Guidelines http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral

Switzer, A. T. (2008). Redefining Diversity: Creating an Inclusive Academic Library through Diversity Initiatives. College & Undergraduate Libraries, 15(3), 280-300.