Reduce IT Costs and ComplexityReduce IT Costs and ComplexityExploring Solutions That Fit Your NeedsExploring Solutions That Fit Your Needs

NameNameTitleTitleDepartmentDepartment

AgendaAgenda

Priorities Priorities IT Spending and TCOIT Spending and TCO Operations – The Manual RealityOperations – The Manual Reality Reducing Operational CostsReducing Operational Costs The Microsoft SolutionThe Microsoft Solution Case Studies and DemoCase Studies and Demo Roadmap to SolutionRoadmap to Solution

EffortEffort CostCost RiskRisk

SecuritySecurity

AvailabilityAvailability

ManagementManagement

AutomationAutomation

OperationsOperations

ConsolidationConsolidation

AutomationAutomation

IntegrationIntegration

ManagementManagement

PrioritiesPriorities

IT SpendingIT Spending

IT accounts for nearly IT accounts for nearly 50%50%11 of all business of all business equipment investmentequipment investment

Average IT spending increase in 2000 was Average IT spending increase in 2000 was 15-20%. Next 12 months, 3.3%15-20%. Next 12 months, 3.3%22

CIO’s Top 3 GoalsCIO’s Top 3 Goals33

1)1) Reduce Costs and Complexity (TCO)Reduce Costs and Complexity (TCO)

2)2) Promote Information SecurityPromote Information Security

3)3) Support InnovationSupport Innovation

1 IT Doesn’t Matter, Harvard Business Review, May 20031 IT Doesn’t Matter, Harvard Business Review, May 20032 CIO Magazine survey, May 20032 CIO Magazine survey, May 20033 Gartner survey of 600 CIOs3 Gartner survey of 600 CIOs

IT Spending – Opposing ForcesIT Spending – Opposing Forces

$ Billions$ Billions

Source: McKinseySource: McKinsey

Actual IT Actual IT SpendSpend

15% CAGR Growth

15% CAGR Growth

Expected Total IT Expected Total IT Spend Growth Spend Growth During BubbleDuring Bubble

Source: AccentureSource: Accenture

Desired Mix Desired Mix

Hardware and Hardware and SoftwareSoftwareDowntimeDowntime

TCO: More Than Just Hardware TCO: More Than Just Hardware and Softwareand Software

DirectDirect(Budgeted)(Budgeted)

DirectDirect(Budgeted)(Budgeted)

IndirectIndirect(Unbudgeted)(Unbudgeted)

IndirectIndirect(Unbudgeted)(Unbudgeted)

Gartner’s TCO Chart of AccountsGartner’s TCO Chart of Accounts

Day-to-DayDay-to-Day OperationsOperations

End User End User OperationsOperations

AdministrationAdministration

Operational CostsOperational Costs

Operations – The Manual RealityOperations – The Manual RealityManual tasks drive costsManual tasks drive costs

Source: IDC 2002, Microsoft Primary Quantitative Research. 400, 30 min phone surveys of IT professionals in data centers with 25 or more serversSource: IDC 2002, Microsoft Primary Quantitative Research. 400, 30 min phone surveys of IT professionals in data centers with 25 or more servers

Over 60% of TCO over a 5 year Over 60% of TCO over a 5 year period driven by manual task costs period driven by manual task costs

Staff are spending Staff are spending their time on manual their time on manual

tasks instead of tasks instead of increasing value increasing value

00

1010

2020

3030

4040

5050

6060

7070

Staff CostsStaff Costs DowntimeDowntime TrainingTraining SoftwareSoftware HardwareHardware

62%62% 14%14% 25%25%

53%53% 24%24% 23%23%

54%54% 17%17% 29%29%

56%56% 17%17% 28%28%

58%58% 18%18% 24%24%

60%60% 16%16% 24%24%

0%0% 10%10% 20%20% 30%30% 40%40% 50%50% 60%60% 70%70% 80%80% 90%90% 100%100%

Percent of ReponsesPercent of Reponses

Security MgmtSecurity Mgmt

NetworkNetwork

Event Event

Performance Performance

Storage Storage

Change/ConfigChange/Config

Degree of AutomationDegree of AutomationManualManual ScriptsScripts Automated ToolsAutomated Tools

Methods For Increasing Methods For Increasing Operational EfficiencyOperational Efficiency

Simplify ManagementSimplify Management Reduced cost of managing serversReduced cost of managing servers Reduced cost of managing clientsReduced cost of managing clients Reduced time to resolutionReduced time to resolution

Unify EnvironmentUnify Environment Less training requiredLess training required Less administration requiredLess administration required Easier development and deployment Easier development and deployment

Consolidate InfrastructureConsolidate Infrastructure Fewer systems to supportFewer systems to support Fewer specialized skills requiredFewer specialized skills required Reduced hardware and software costsReduced hardware and software costs

Operational Efficiency – Operational Efficiency – An Ongoing ProcessAn Ongoing Process

Management Management Lifecycle – Lifecycle – Maturity ModelMaturity Model

Management Management Lifecycle – Lifecycle – Maturity ModelMaturity Model

Distinct steps alongDistinct steps alongjourney to continuousjourney to continuousimprovementimprovement

Distinct steps alongDistinct steps alongjourney to continuousjourney to continuousimprovementimprovement

Technology - Technology - Designed Designed togethertogether

Technology - Technology - Designed Designed togethertogether

Best Practices - Best Practices - improving existing improving existing environmentenvironment

Best Practices - Best Practices - improving existing improving existing environmentenvironment

Server Server ConsolidationConsolidation

Management Management

Unix Unix MigrationMigration

NT 4 MigrationNT 4 Migration

Increasing Operational Efficiency Increasing Operational Efficiency with Microsoftwith Microsoft

Do More with LessDo More with Less

Server Server ConsolidationConsolidation

ManagementManagement Unix Unix MigrationMigration

NT 4 MigrationNT 4 Migration

A major business unit of the A major business unit of the General Electric Company, GE General Electric Company, GE Medical Systems offers high-Medical Systems offers high-quality medical technology, quality medical technology, services, and productivity services, and productivity solutions to the healthcare solutions to the healthcare community.community.

Mergers in the 1990’s created a Mergers in the 1990’s created a nearly unmanageable IT nearly unmanageable IT infrastructure. By 2001 GE infrastructure. By 2001 GE Medical had over 900 NT4 Medical had over 900 NT4 servers in 70 separate domains servers in 70 separate domains as well as various Unix as well as various Unix applications. applications.

Business challengesBusiness challenges 40,000 users, 35 IT staff40,000 users, 35 IT staff Current infrastructure Current infrastructure

disconnected and disconnected and unmanageableunmanageable

Needed centralized control of Needed centralized control of servers, directories, policies, servers, directories, policies, applications and clientsapplications and clients

Needed to improve operational Needed to improve operational efficiency and reduce efficiency and reduce complexity to reduce costscomplexity to reduce costs

Needed a solution that could Needed a solution that could co-exist with legacy Unix appsco-exist with legacy Unix apps

CustomerCustomer

SolutionSolution

GE Medical Systems decided to move to Microsoft Windows Server 2003 GE Medical Systems decided to move to Microsoft Windows Server 2003 Standard Edition and set up a single-forest Active Directory service Standard Edition and set up a single-forest Active Directory service infrastructure with only 4 domains (vs. 70). The new system interoperates infrastructure with only 4 domains (vs. 70). The new system interoperates with existing Unix apps. with existing Unix apps.

ResultsResults

Able to do Able to do more with lessmore with less

Single directory structureSingle directory structure Ability to manage all resources Ability to manage all resources

from a central locationfrom a central location Global view of all users Global view of all users

and resourcesand resources Standardized policiesStandardized policies

across enterpriseacross enterprise

Fewer servers to maintainFewer servers to maintain Previously manual process Previously manual process

completely automatedcompletely automated Able to patch servers Able to patch servers

without going on sitewithout going on site Do not need an onsite Do not need an onsite

administrator at every locationadministrator at every location

Improved Improved Operational Operational EfficiencyEfficiency

Customer FeedbackCustomer Feedback

““With Windows Server, we’re building a more automated, robust With Windows Server, we’re building a more automated, robust system that is more secure, stable, and manageable. Once this is in system that is more secure, stable, and manageable. Once this is in

place, we’ll be able to administer our environment from a central place, we’ll be able to administer our environment from a central location and be able to turn on a dime.”location and be able to turn on a dime.”

Ron BrahmRon BrahmGlobal Infrastructure Program ManagerGlobal Infrastructure Program Manager

GE Medical SystemsGE Medical Systems

Manage Your Infrastructure With MicrosoftManage Your Infrastructure With MicrosoftReduce TCO Reduce TCO andand deliver value to your business deliver value to your business

Reduce TCO by increasing management Reduce TCO by increasing management process efficiency process efficiency

Improve interoperability to Improve interoperability to reduce the cost of reduce the cost of managing systems across platformsmanaging systems across platforms

Reduce the cost of deploying servers, applications Reduce the cost of deploying servers, applications and patches into the datacenterand patches into the datacenter

Free up IT resources for the implementation of Free up IT resources for the implementation of new business solutions through automation of new business solutions through automation of manual tasksmanual tasks

Utilize proven methodologies and best practicesUtilize proven methodologies and best practices Microsoft Operations Framework (MOF)Microsoft Operations Framework (MOF) Microsoft Solutions for Management (MSM)Microsoft Solutions for Management (MSM)

Patterns And Practices: MOF Patterns And Practices: MOF

Capacity ManagementCapacity ManagementAvailability ManagementAvailability Management

Financial ManagementFinancial ManagementWorkforce ManagementWorkforce Management

Service Continuity ManagementService Continuity ManagementService Level ManagementService Level Management

Service DeskService DeskIncident ManagementIncident ManagementProblem ManagementProblem Management

Change ManagementChange ManagementConfiguration ManagementConfiguration ManagementRelease ManagementRelease Management

Service Monitor & ControlService Monitor & ControlSecurity AdministrationSecurity AdministrationNetwork AdministrationNetwork AdministrationSystem AdministrationSystem AdministrationJob SchedulingJob SchedulingStorage ManagementStorage ManagementPrint/Output ManagementPrint/Output ManagementDirectory Services AdministrationDirectory Services Administration

SLASLAReviewReview

OperationsOperationsReviewReview

ReleaseReleaseApprovedApproved

ReviewReview

ReleaseReleaseReviewReview

Microsoft Solutions Microsoft Solutions For ManagementFor Management

Ops AssessmentOps Assessment Security Patch MgtSecurity Patch Mgt Service MonitoringService Monitoring New Application DeploymentNew Application Deployment Business Desktop DeploymentBusiness Desktop Deployment Windows Server AdministrationWindows Server Administration Windows Server DeploymentWindows Server Deployment

Integrated people, process Integrated people, process and technologyand technology

Targeted customer scenariosTargeted customer scenarios Engineered, tested and proven Engineered, tested and proven Increases Business Value of ITIncreases Business Value of IT Reduces cost of Reduces cost of

operating Windowsoperating Windows Reduces cost of managing Reduces cost of managing

Window clientsWindow clients Provides resource agilityProvides resource agility Microsoft Operations Framework Microsoft Operations Framework

(MOF) (MOF) Management TechnologiesManagement Technologies

Available Offerings:Available Offerings:

BP p.l.c. is the holding BP p.l.c. is the holding company of one of the world's company of one of the world's largest petroleum and largest petroleum and petrochemicals groups. Its petrochemicals groups. Its main activities include main activities include exploration and production of exploration and production of crude oil and natural gas; crude oil and natural gas; refining, marketing, supply and refining, marketing, supply and transportation of petroleum transportation of petroleum products; and manufacturing products; and manufacturing and marketing of and marketing of petrochemicals. petrochemicals.

Approx 100,000 employees in Approx 100,000 employees in 100 countries100 countries

Business challengesBusiness challenges Achieve business-critical levels of Achieve business-critical levels of

performance from its new performance from its new Microsoft environment. Microsoft environment.

Ensure that in the long-term, any Ensure that in the long-term, any modifications and additions to modifications and additions to systems were governed by a systems were governed by a robust change management robust change management system. system.

Improving the reliability and Improving the reliability and security of BP’s “always on” security of BP’s “always on” digital environment through digital environment through clearly defined infrastructure clearly defined infrastructure standards and metricsstandards and metrics

CustomerCustomer

SolutionSolutionTo support the key areas of its Digital Business Strategy, including To support the key areas of its Digital Business Strategy, including change management, incident management, disaster recovery and change management, incident management, disaster recovery and supplier management, BP was introduced to the Microsoft Operations supplier management, BP was introduced to the Microsoft Operations Framework (MOF), an initiative that has adopted the ITIL philosophy and Framework (MOF), an initiative that has adopted the ITIL philosophy and applied it to Microsoft’s products and technologies.applied it to Microsoft’s products and technologies.

ResultsResults

Able to do Able to do more with lessmore with less

Improved services delivery Improved services delivery with reduced risks with reduced risks

Design IT services to Design IT services to meet business goalsmeet business goals

Design and build Design and build for operabilityfor operability

Greatly Greatly Improved Improved

ManageabilityManageability

Reduced the total cost Reduced the total cost of ownershipof ownership

Increased reliability, Increased reliability, availability, and scalability availability, and scalability

of production systemsof production systems

Customer FeedbackCustomer Feedback

““MOF provided a very useful framework against which to MOF provided a very useful framework against which to benchmark our own infrastructure management processes. benchmark our own infrastructure management processes.

It gave us guidance, direction, and–above all–it gave us a It gave us guidance, direction, and–above all–it gave us a degree of assurance that we were doing the right things.”degree of assurance that we were doing the right things.”

Allen LewisAllen LewisChief of Staff for Digital Business OperationsChief of Staff for Digital Business Operations

BPBP

Migrating From NT4.0Migrating From NT4.0Creating a Unified EnvironmentCreating a Unified Environment

Best practices, examples and tools available Best practices, examples and tools available for migrationfor migration

Significantly increase efficiency of people, processes Significantly increase efficiency of people, processes and infrastructureand infrastructure

Significantly reduce costs through consolidation on Significantly reduce costs through consolidation on Windows 2003Windows 2003

Reduce downtime over 50%Reduce downtime over 50% Reduce expensive file recovery 90%Reduce expensive file recovery 90% Eliminate of 80% of rebootsEliminate of 80% of reboots IIS: 487% faster, File/Print: 64-148% faster, IIS: 487% faster, File/Print: 64-148% faster,

AD: 345% fasterAD: 345% faster

Business challengesBusiness challenges With this model each district was With this model each district was

responsible for finding qualified responsible for finding qualified administrators – expensive administrators – expensive and difficultand difficult

Domains and systems were Domains and systems were configured in a variety of waysconfigured in a variety of ways

Servers went unpatched Servers went unpatched and unmaintainedand unmaintained

The system had become unstable The system had become unstable and unmanageableand unmanageable

The KDE needed to improve The KDE needed to improve manageability and security for the manageability and security for the entire KETS environmententire KETS environment

Wanted to retain the autonomy Wanted to retain the autonomy of the districtsof the districts

KDE maintains 1,400 schools in 176 districts.KDE maintains 1,400 schools in 176 districts.

The Kentucky Education Technology System The Kentucky Education Technology System (KETS) was deployed over the last decade to (KETS) was deployed over the last decade to provide equitable access to technology for all provide equitable access to technology for all public school students and teachers, K-12.public school students and teachers, K-12.

Over 700,000 usersOver 700,000 users4400 Servers – 3500 NT4 Servers4400 Servers – 3500 NT4 Servers300 NT4 Domains in a very decentralized 300 NT4 Domains in a very decentralized management modelmanagement model

Kentucky Kentucky Department of Department of

EducationEducation

CustomerCustomer

““The education business model needs to The education business model needs to remain structured around educating remain structured around educating Kentucky's children, not around building Kentucky's children, not around building self-sustaining IT super-centers. We need self-sustaining IT super-centers. We need to centralize the management of core to centralize the management of core network resources while preserving the network resources while preserving the autonomy required for local administration autonomy required for local administration at the district level.” at the district level.”

- - Phil Coleman, Director of School Network Phil Coleman, Director of School Network Services at KDEServices at KDE

SolutionSolutionTo address these challenges, KDE is upgrading the KETS domain infrastructure to To address these challenges, KDE is upgrading the KETS domain infrastructure to Active Directory running under the Microsoft Windows Server 2003 operating Active Directory running under the Microsoft Windows Server 2003 operating system. They’ve designed the network with a separate domain for each district for system. They’ve designed the network with a separate domain for each district for autonomy and a root domain for centralized control of core network services.autonomy and a root domain for centralized control of core network services.

ResultsResults Significantly Improved Significantly Improved Operational EfficiencyOperational Efficiency and and

reduced TCOreduced TCO

““Schools need to focus their limited Schools need to focus their limited resources on educating children, and will resources on educating children, and will be able to do so more effectively as we be able to do so more effectively as we assume management of enterprise-wide assume management of enterprise-wide IT services. …we’ll no longer need to IT services. …we’ll no longer need to spend 80 percent of our time fixing what spend 80 percent of our time fixing what gets broken.”gets broken.” - - Phil Coleman, Director of School Phil Coleman, Director of School Network Services at KDENetwork Services at KDE

Reduction in operational Reduction in operational costs and overall TCOcosts and overall TCO

Reduction in complexity Reduction in complexity of operationsof operations

Stabilization of the KETS Stabilization of the KETS networking environmentnetworking environment

Dramatic increase in overall Dramatic increase in overall network securitynetwork security

Customer FeedbackCustomer Feedback

““We see our migration as more of a business upgrade than a We see our migration as more of a business upgrade than a technical one. By eliminating complexity at the district level, we have technical one. By eliminating complexity at the district level, we have

enabled districts to reduce costs and increase their focus on enabled districts to reduce costs and increase their focus on education. Our team can shift to a proactive mode of operation, education. Our team can shift to a proactive mode of operation,

which will increase security and network stability yet decrease our which will increase security and network stability yet decrease our workload. We’ll be able to focus on meeting new and emerging workload. We’ll be able to focus on meeting new and emerging

business requirements that will improve education instead of business requirements that will improve education instead of spending all our time keeping our existing environment running.”spending all our time keeping our existing environment running.”

Phil ColemanPhil ColemanDirector of School Network ServicesDirector of School Network Services

KDEKDE

VideoVideo

Solution For Unix MigrationSolution For Unix MigrationUnified EnvironmentUnified Environment

Best practices and migration toolsBest practices and migration tools Microsoft Solution for Unix Migration Microsoft Solution for Unix Migration

Run Unix apps on WindowsRun Unix apps on Windows Port Unix apps to WindowsPort Unix apps to Windows Significantly lower TCOSignificantly lower TCO Thriving and broad ecosystemThriving and broad ecosystem The lowest risk platform for the futureThe lowest risk platform for the future

Safeway Inc. is one of the Safeway Inc. is one of the largest food and drug retailers largest food and drug retailers in North America.in North America.

Business challengesBusiness challenges Existing system was Existing system was

expensive to maintain and expensive to maintain and difficult to managedifficult to manage

Very few new applications Very few new applications available for platformavailable for platform

Little to no integration Little to no integration between appsbetween apps

Needed a larger pool of Needed a larger pool of development talentdevelopment talent

Needed to improve agilityNeeded to improve agility Needed 7x24 availabilityNeeded 7x24 availability Needed to reduce IT costNeeded to reduce IT cost

Nearly 1800 StoresNearly 1800 Stores Each store requires an Each store requires an

In-Store Processor server In-Store Processor server for mission critical appsfor mission critical apps

Original In-Store Original In-Store Processors were Processors were SCO Unix serversSCO Unix servers

18,000 employees 18,000 employees needing accessneeding access

CustomerCustomer

SolutionSolutionIn order to have the most robust, dependable, and manageable platform, In order to have the most robust, dependable, and manageable platform, Safeway is migrating its In-Store Processor to the Microsoft Windows Safeway is migrating its In-Store Processor to the Microsoft Windows Server 2003 operating system. Safeway is deploying an In-Store Processor Server 2003 operating system. Safeway is deploying an In-Store Processor based on Windows Server 2003, running on an IBM X335 server, in each of based on Windows Server 2003, running on an IBM X335 server, in each of its nearly 1,800 stores.its nearly 1,800 stores.

ResultsResults

Able to find or quickly develop the Able to find or quickly develop the latest applications that fit their latest applications that fit their specific needspecific need

Able to operate and integrate Able to operate and integrate applications on a single platformapplications on a single platform

Able to provide new services to Able to provide new services to customers not possible with Unixcustomers not possible with Unix

Able to deploy and manage Able to deploy and manage applications centrallyapplications centrally

Remote administration of Remote administration of systems reduces on-site costssystems reduces on-site costs

New functionality but no new New functionality but no new staff requiredstaff required

Lower hardware costsLower hardware costs

Increased Increased AgilityAgility

Reduced Reduced Operational Operational

CostsCosts

Customer FeedbackCustomer Feedback

““We can’t have a technician sitting in every store. The ability to manage We can’t have a technician sitting in every store. The ability to manage and update these Windows-based servers remotely, securely and cost-and update these Windows-based servers remotely, securely and cost-

effectively is a big benefit for us.”effectively is a big benefit for us.”

John CriddleJohn CriddleVice President Mid-Range Engineering & Technical SupportVice President Mid-Range Engineering & Technical Support

SafewaySafeway

““Windows Server 2003 will become the target for all new deployments at Windows Server 2003 will become the target for all new deployments at Safeway. It gives us room to grow without sacrificing performance. …we Safeway. It gives us room to grow without sacrificing performance. …we

can cut our time-to-benefit, taking advantage of the most powerful can cut our time-to-benefit, taking advantage of the most powerful commercial applications as soon as they become available.” commercial applications as soon as they become available.”

Peter BigleyPeter BigleyVice President of Infrastructure EngineeringVice President of Infrastructure Engineering

SafewaySafeway

VideoVideo

Infrastructure ConsolidationInfrastructure ConsolidationReduced Operational OverheadReduced Operational Overhead

Reduce a vast array of operational costsReduce a vast array of operational costs From administration to real-estateFrom administration to real-estate

Windows 2003 built for consolidationWindows 2003 built for consolidation Reduce File and Print serversReduce File and Print servers Reduce Messaging serversReduce Messaging servers Scale up Database servers with SQLScale up Database servers with SQL Collapse domain and reduce domain controllers Collapse domain and reduce domain controllers

with Active Directorywith Active Directory Reduce number of and improve scalability of Reduce number of and improve scalability of

Web serversWeb servers

First American Title Insurance First American Title Insurance Company is the second largest Company is the second largest title company in the United States, title company in the United States, with 27 percent of the market. The with 27 percent of the market. The company has roughly 15,000 company has roughly 15,000 employees and generates more employees and generates more than U.S.$3 billion in annual than U.S.$3 billion in annual revenues. revenues.

Growing primarily by acquisition, Growing primarily by acquisition, by the end of the 1990s they were by the end of the 1990s they were supporting nearly 50 different title supporting nearly 50 different title and escrow systems; a mix of and escrow systems; a mix of DOS, Unix, Novell and WindowsDOS, Unix, Novell and Windows

Business challengesBusiness challenges Cost of supporting these Cost of supporting these

system continued to escalatesystem continued to escalate Reporting was difficult and Reporting was difficult and

resource intensiveresource intensive Very slow reaction timesVery slow reaction times Desired to roll 50 systems into Desired to roll 50 systems into

one - on a single serverone - on a single server Designed a new system called Designed a new system called

FAST (First American Software FAST (First American Software Technology) on Windows Technology) on Windows Server technologyServer technology

Halfway through rollout the Halfway through rollout the original 8 processor server original 8 processor server could not handle the workloadcould not handle the workload

CustomerCustomer

SolutionSolutionAfter considering various options including splitting the FAST system After considering various options including splitting the FAST system up or rearchitecting on Unix, both of which would have been extremely up or rearchitecting on Unix, both of which would have been extremely costly and time consuming, First American decided to scale their server costly and time consuming, First American decided to scale their server up to a 32 processor Unisys E7000 running Windows DataCenter Server up to a 32 processor Unisys E7000 running Windows DataCenter Server without delay of the project.without delay of the project.

ResultsResultsSignificantly Significantly

Reduced Reduced Business CostsBusiness Costs

The FAST system promises to save The FAST system promises to save First American $100mil per yr! First American $100mil per yr!

Improved Improved Operational Operational EfficiencyEfficiency

50 systems consolidated into 50 systems consolidated into one on a single serverone on a single server

““We’ll save 100,000 hours of IT effort per We’ll save 100,000 hours of IT effort per year—equivalent to 50 full-time people. year—equivalent to 50 full-time people. Total IT cost savings alone are expected Total IT cost savings alone are expected to be at least $5 million per yearto be at least $5 million per year””

““Consolidating to one system Consolidating to one system significantly increases our significantly increases our operational efficiency.”operational efficiency.”

- Larry Godec, CIO – First American Title- Larry Godec, CIO – First American Title

Customer FeedbackCustomer Feedback

““The entire business now operates on a single system—with all data The entire business now operates on a single system—with all data maintained on a single server. This makes supporting business initiatives maintained on a single server. This makes supporting business initiatives

like consolidating back office processing far less costly and complex.” like consolidating back office processing far less costly and complex.”

““We’re running our business on Windows 2000 Datacenter Server and the We’re running our business on Windows 2000 Datacenter Server and the Unisys ES7000. FAST is the most mission-critical application that we have, Unisys ES7000. FAST is the most mission-critical application that we have,

and it’s meeting our business needs.” and it’s meeting our business needs.”

Larry GodecLarry GodecVice President and Chief Information OfficerVice President and Chief Information Officer

First American Title Insurance CompanyFirst American Title Insurance Company

First American TitleFirst American Title

VideoVideo

SummarySummary IT Operations is a major contributor to TCOIT Operations is a major contributor to TCO Increasing operational efficiency reduces costsIncreasing operational efficiency reduces costs Three key ways to increase operational efficiencyThree key ways to increase operational efficiency

Simplify IT managementSimplify IT management Unify your environmentUnify your environment Consolidate your infrastructureConsolidate your infrastructure

Microsoft’s solutionMicrosoft’s solution Utilize Microsoft’s Solutions for ManagementUtilize Microsoft’s Solutions for Management Migrate from NT4 and Unix to Windows 2003Migrate from NT4 and Unix to Windows 2003 Consolidate systems and servers on Windows 2003Consolidate systems and servers on Windows 2003

To take the next step, analyze your environment and To take the next step, analyze your environment and get engaged with a Microsoft Certified Partner or MCSget engaged with a Microsoft Certified Partner or MCS

You will see, as many other companies have, a You will see, as many other companies have, a significant increase in operational efficiencysignificant increase in operational efficiency

Roadmap To Increasing Roadmap To Increasing Operational EfficiencyOperational Efficiency Visit the URLs on the following Resources slide for more Visit the URLs on the following Resources slide for more

detailed informationdetailed information Ask these questionsAsk these questions

Do we have any NT4 or legacy Unix apps?Do we have any NT4 or legacy Unix apps? Do we have any systems or servers that could be consolidated?Do we have any systems or servers that could be consolidated? Are there any manual management or operations processes that Are there any manual management or operations processes that

could be improved or automated?could be improved or automated? Engage with a Microsoft Certified Partner or MCS to help you Engage with a Microsoft Certified Partner or MCS to help you

analyze the efficiency gains you could realize with Windows 2003 analyze the efficiency gains you could realize with Windows 2003 and the .NET familyand the .NET family

Schedule an assessment Schedule an assessment MOF AssessmentMOF Assessment Microsoft Management AssessmentMicrosoft Management Assessment Unix Migration AssessmentUnix Migration Assessment Consolidation QuickStart Consolidation QuickStart

Operational Efficiency ResourcesOperational Efficiency ResourcesFor more information about For more information about Operational Efficiency:Operational Efficiency:

http://www.microsoft.com/http://www.microsoft.com/windowsserver2003/momentum/windowsserver2003/momentum/oppefficiency.mspxoppefficiency.mspx

Management Solutions Information Management Solutions Information and to get the Windows Platform and to get the Windows Platform Manageability KitManageability Kit:

www.microsoft.com/managementwww.microsoft.com/management

Consolidation Information and to Consolidation Information and to get the Server Consolidation Kit:get the Server Consolidation Kit:

http://www.microsoft.com/http://www.microsoft.com/windowsserversystem/articles/windowsserversystem/articles/consolidation/default.mspxconsolidation/default.mspx

Microsoft Certified Providers Directory:Microsoft Certified Providers Directory:

http://mcspreferral.microsoft.comhttp://mcspreferral.microsoft.com

NT4 Migration Information – NT4 Migration Information – Business and Technical resources:Business and Technical resources:

http://www.microsoft.com/windowsservhttp://www.microsoft.com/windowsserver2003/upgradinger2003/upgrading

Unix Migration Information and to Unix Migration Information and to schedule Migration Assessment:schedule Migration Assessment:

http://www.microsoft.com/http://www.microsoft.com/windows2000/migrate/unix windows2000/migrate/unix

© 2003 Microsoft Corporation. All rights reserved.© 2003 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.