redmond ems staff meeting
DESCRIPTION
Redmond EMS Staff Meeting. August/September Meeting. Welcome. Any change, even a change for the better, is always accompanied by drawbacks and discomforts. (Arnold Bennett) Be steadfast. (I Corinthians 15:58). Meeting Schedule for remainder of year. Meetings will be mandatory - PowerPoint PPT PresentationTRANSCRIPT
Redmond EMS Staff Redmond EMS Staff Meeting Meeting
August/September MeetingAugust/September Meeting
WelcomeWelcome
Any change, even a change for the Any change, even a change for the better, is always accompanied by better, is always accompanied by drawbacks and discomforts. drawbacks and discomforts. (Arnold (Arnold Bennett) Bennett) Be steadfast. (I Be steadfast. (I Corinthians 15:58)Corinthians 15:58)
Meeting ScheduleMeeting Schedulefor remainder of yearfor remainder of year
Meetings will be mandatoryMeetings will be mandatory Each meeting series will have 2 to 4 Each meeting series will have 2 to 4
meetings with the same content per meetings with the same content per District.District.– Only difference is Employee content Only difference is Employee content
which will be added to notes sectionwhich will be added to notes section– Employees must sign rosterEmployees must sign roster
Meeting power point on service e-Meeting power point on service e-mail before meeting seriesmail before meeting series
Meeting Schedule Cont.Meeting Schedule Cont.
Goal to meet is improvement in Goal to meet is improvement in communicationcommunication
Expectations: Expectations: – Participation from EveryoneParticipation from Everyone– Improvement Team DynamicsImprovement Team Dynamics– Improvement in Critical Improvement in Critical
Thinking/Decision MakingThinking/Decision Making Requirement: 1 meeting per monthRequirement: 1 meeting per month
Issue #1Issue #1
Job DescriptionsJob Descriptions
Job DescriptionsJob Descriptions
Addition of participation in monthly Addition of participation in monthly meetingsmeetings
Addition of reporting any/all Addition of reporting any/all traffic/legal infractions immediatelytraffic/legal infractions immediately
Addition of 12 hours of community Addition of 12 hours of community service monthlyservice monthly– Community Education/Community EventCommunity Education/Community Event– Special Event Special Event
Issue #2Issue #2
Employee Employee EvaluationsEvaluations
Employee EvaluationsEmployee Evaluations
Issued at first Monday of OctoberIssued at first Monday of October Required completion time third Required completion time third
Monday of monthMonday of month Appointments to discuss with Appointments to discuss with
individual employees starting third individual employees starting third TuesdayTuesday
Very important that crew members Very important that crew members grade themselves honestleygrade themselves honestley
Issue #3Issue #3
UniformsUniforms
Purchase and Purchase and Seasonal AttireSeasonal Attire
UniformsUniforms
Uniform purchase should be Uniform purchase should be completed by end of Octobercompleted by end of October– Vouchers available with limit $350.00 Vouchers available with limit $350.00
for uniform purchase only with Lynn’s or for uniform purchase only with Lynn’s or Direct orderDirect order
– Typical purchase includes 3 of each Typical purchase includes 3 of each pants and shirts, 1 pair of boots, 1 beltpants and shirts, 1 pair of boots, 1 belt
– Issued uniform includes Rain coat, Issued uniform includes Rain coat, fleece, 3-season coat, boggin, hatfleece, 3-season coat, boggin, hat
Seasonal Uniform ChangesSeasonal Uniform Changes
October 1 T-shirts only after 10pm October 1 T-shirts only after 10pm unless indicated for special eventunless indicated for special event
Shirts/pants should be clean/unwrinkledShirts/pants should be clean/unwrinkled Boots should be clean and have shineBoots should be clean and have shine Undershirts should be royal blue, black Undershirts should be royal blue, black
or whiteor white No underclothing beyond sleeve lengthNo underclothing beyond sleeve length No unauthorized jackets/rain jackets No unauthorized jackets/rain jackets
Seasonal Uniform cont.Seasonal Uniform cont.
Special operations uniforms based on area Special operations uniforms based on area of operationsof operations
Specialized uniforms for events i.e. Rodeo Specialized uniforms for events i.e. Rodeo Medic CrewMedic Crew
Dress casual uniforms for specific Dress casual uniforms for specific community events, Health Fairs, meetingscommunity events, Health Fairs, meetings
If you do not have a piece of uniform or do If you do not have a piece of uniform or do not receive one, notify me immediatelynot receive one, notify me immediately
Issue #4Issue #4
Daily OperationsDaily Operations
Daily IssuesDaily Issues
Assure that all station duties are done Assure that all station duties are done by by All CrewmembersAll Crewmembers!!!!!!– Time of final clean per Captain/Lt/SgtTime of final clean per Captain/Lt/Sgt
VisitorsVisitors– No visitors (family, friends, etc.) after 10pmNo visitors (family, friends, etc.) after 10pm– No visitors shadowing staff during work dayNo visitors shadowing staff during work day– No family members/friends “camping out” No family members/friends “camping out”
during shiftduring shift
Daily IssuesDaily Issues
Personal Phone UsagePersonal Phone Usage– Service phones are for business onlyService phones are for business only– Phone numbers matching repetitive personal Phone numbers matching repetitive personal
calls = re-payment by staff membercalls = re-payment by staff member– Service cell phone should remain on 1 of the Service cell phone should remain on 1 of the
crew members and be where they can answer crew members and be where they can answer phonephone
Service InternetService Internet– Consider content for appropriate viewingConsider content for appropriate viewing– Downloading information is prohibitedDownloading information is prohibited
Daily IssuesDaily Issues
Fuel CardsFuel Cards– Remain with trucks/no switching from unit Remain with trucks/no switching from unit
to unitto unit– Missing cards reported immediatelyMissing cards reported immediately– Not for personal usage/logs tracked for Not for personal usage/logs tracked for
inconsistencyinconsistency KeysKeys
– There should be no reason that any keys There should be no reason that any keys are taken off of key chains, traded from are taken off of key chains, traded from truck to truck or copied for personal usage.truck to truck or copied for personal usage.
Daily IssuesDaily Issues
Checking out with DispatchChecking out with Dispatch– Units should contact wheneverUnits should contact whenever
Leaving out or station to go for meal break Leaving out or station to go for meal break or refuelingor refueling
Arriving at location and getting out of unit Arriving at location and getting out of unit for pickup (NET calls/transfers)for pickup (NET calls/transfers)
Checking out for pickup of suppliesChecking out for pickup of supplies Arriving at event where crew will be out of Arriving at event where crew will be out of
truck for extended period of timetruck for extended period of time
Daily IssuesDaily Issues
Calling in for shift due to illness, Calling in for shift due to illness, accident, death, etc.accident, death, etc.– Must call current on duty Command staff Must call current on duty Command staff
member to report and have reasoning member to report and have reasoning before 2 hrs from shift startbefore 2 hrs from shift start
– This includes normal shifts, Education This includes normal shifts, Education and special eventsand special events
– Illness with frequency or length over 2 Illness with frequency or length over 2 shifts will require MD excuse shifts will require MD excuse
Daily IssuesDaily Issues
Service Web siteService Web site– Should be checked during shift for new Should be checked during shift for new
information posted every shiftinformation posted every shift– Crew members should interact with rest of staff Crew members should interact with rest of staff – Content to be kept clean (“Momma Rule”) and Content to be kept clean (“Momma Rule”) and
not degrading to other staffnot degrading to other staff– E-mail should be checked twice dailyE-mail should be checked twice daily– Schedule changes will be posted on online Schedule changes will be posted on online
scheduleschedule– PTO requests should not be made on website PTO requests should not be made on website
without confirming with D/C of receiving requestwithout confirming with D/C of receiving request
Daily IssuesDaily Issues
SchedulingScheduling– PTO requests should be turned in before PTO requests should be turned in before
completion of schedulecompletion of schedule– Crew members should be prepared to find their Crew members should be prepared to find their
own coverage for some special events, own coverage for some special events, appointments, issues after posting of scheduleappointments, issues after posting of schedule
– No PTO requests will be accepted for No PTO requests will be accepted for Command staff to cover on holidays. This will Command staff to cover on holidays. This will remain responsibility of Crew Memberremain responsibility of Crew Member
– You should check schedule after release to You should check schedule after release to confirm your scheduleconfirm your schedule
Daily IssuesDaily Issues
Scheduling cont.Scheduling cont.– FT/PRN/Part-time associates must confirm FT/PRN/Part-time associates must confirm
days with DC upon accepting shifts and days with DC upon accepting shifts and also confirm correct days on postingalso confirm correct days on posting
– Failure to show up to shifts = No Call/No Failure to show up to shifts = No Call/No Show which means written disciplinary Show which means written disciplinary action for 1action for 1stst offense; 1 day suspension offense; 1 day suspension for 2nd and Termination for 3for 2nd and Termination for 3rdrd. This . This includes all service functions, community includes all service functions, community service events, special events, education service events, special events, education classes and meetingsclasses and meetings
Daily IssuesDaily Issues
Scheduling Cont.Scheduling Cont.– Shift/Station displacement may occur as Shift/Station displacement may occur as
service staffing needs dictate. This is not service staffing needs dictate. This is not personal but necessary for service need.personal but necessary for service need.
– PRN staff are required to maintain 36hrs PRN staff are required to maintain 36hrs per month to stay employed. Failure to per month to stay employed. Failure to maintain time 1maintain time 1stst month will result in 1 month will result in 1 month probation with repeat offense month probation with repeat offense meaning termination. meaning termination.
Chain of Command (COC)Chain of Command (COC) Please remember the chain of command when Please remember the chain of command when
dealing with issuesdealing with issues Sgt level should be the first approach on daily Sgt level should be the first approach on daily
issues, however operational and safety issues should issues, however operational and safety issues should be an immediate call to Captain or Lt on Duty.be an immediate call to Captain or Lt on Duty.
Please do not go around staff or ask another to get Please do not go around staff or ask another to get answer you need.answer you need.
Remember my door is always open, but I want you Remember my door is always open, but I want you to utilize the COC as effective means to getting to utilize the COC as effective means to getting issues or needs solved locally. These folks have the issues or needs solved locally. These folks have the ability to meet these issues head on and can take ability to meet these issues head on and can take care of issues within their scope.care of issues within their scope.
Issue #5Issue #5
RumorsRumors
RumorsRumors
Spreading of rumors in Public Safety is Spreading of rumors in Public Safety is inevitable; however, malicious rumors with inevitable; however, malicious rumors with physical intent to damage another are not physical intent to damage another are not allowable. 1allowable. 1stst offense verbal, 2 offense verbal, 2ndnd written written and 1 day suspension, 3and 1 day suspension, 3rdrd termination. termination.
If you are unsure if something is true or If you are unsure if something is true or know it is not, you are empowered to stop know it is not, you are empowered to stop it cold in its tracks.it cold in its tracks.
Leads to poor moral and retaliation by Leads to poor moral and retaliation by parties affectedparties affected
Issue #6Issue #6
BehavioralBehavioral
Behavioral IssuesBehavioral Issues
Issues on a upsurgeIssues on a upsurge Many issues are just impulses where Many issues are just impulses where
someone just carries through with an someone just carries through with an immediate inappropriate action; immediate inappropriate action; examples:examples:– TheftTheft– Damage to PropertyDamage to Property– Failure to answer radio or failure to check outFailure to answer radio or failure to check out– Poor customer servicePoor customer service
Behavioral Issues
Use of Camera or recordings– Hospital has a strict policy regarding taking
of pictures of patients. Terminating offense– Usage of pictures to document damage to
vehicle/surroundings acceptable. Note no patients will be in photos
Usage of Facebook– Not a tool to satisfy arguments– Not a tool to document work actions or
complain about work
Behavioral cont.Behavioral cont.
What can you do to mitigate?What can you do to mitigate?– Think about what you are going to do Think about what you are going to do
before doing itbefore doing it– Consider impact to those around you, Consider impact to those around you,
the community, the service, the facility the community, the service, the facility and yourselfand yourself
– Ask yourself if your reputation is worth Ask yourself if your reputation is worth throwing awaythrowing away
– Decide if your job is worth itDecide if your job is worth it
AccountabilityAccountability
Be accountable for your actionsBe accountable for your actions Be first to stand up and own what has Be first to stand up and own what has
happenedhappened Don’t try to cover up, conceal or lie Don’t try to cover up, conceal or lie
about incidentabout incident Report to Command Report as soon as Report to Command Report as soon as
possiblepossible Not all issues result in Disciplinary Not all issues result in Disciplinary
ActionAction
Outside ActionsOutside Actions
Please strongly consider the actions Please strongly consider the actions outside of the service wallsoutside of the service walls
People do not care if you were on or People do not care if you were on or off duty, their only concern was what off duty, their only concern was what they think they knowthey think they know– Recent DUIRecent DUI– Personal Home IssuesPersonal Home Issues– Traffic ViolationsTraffic Violations
Outside actionsOutside actions
Behavior exhibited off duty in the Behavior exhibited off duty in the facility is no different than being on facility is no different than being on dutyduty
Poor behavior exhibited while on or Poor behavior exhibited while on or off campus at educational event may off campus at educational event may affect you and the serviceaffect you and the service
Poor displays of behavior can lead to Poor displays of behavior can lead to disciplinary action in the line of disciplinary action in the line of Conduct UnbecomingConduct Unbecoming
Outside ActionsOutside Actions
Can not stress the fact that we do not Can not stress the fact that we do not need this right nowneed this right now
We have put in too much hard work We have put in too much hard work for one or two individuals to tear the for one or two individuals to tear the house of cards downhouse of cards down
Need to remember to manage up our Need to remember to manage up our crew members, support them and crew members, support them and guide them in the right direction, guide them in the right direction, don’t just look away!don’t just look away!
Critical ThinkingCritical Thinking
Consider the outcome of actionsConsider the outcome of actions Consider what is best for patient, Consider what is best for patient,
partner and service before considering partner and service before considering yourselfyourself
Consider impact of following through Consider impact of following through with current decision processwith current decision process
Don’t take the easy road outDon’t take the easy road out Keep decisions simple by following KISS Keep decisions simple by following KISS
methodmethod
Moral BustersMoral Busters
Malicious RumorsMalicious Rumors Failure to follow policies and Failure to follow policies and
ProceduresProcedures Failure to be part of Team and assist Failure to be part of Team and assist
othersothers Failure to be part of TeamFailure to be part of Team Back seat drivingBack seat driving Failure to communicateFailure to communicate Follow through in actionsFollow through in actions
Moral BustersMoral Busters
Folks intentionally going out to destroy Folks intentionally going out to destroy MoralMoral
Forgetting where we have been and Forgetting where we have been and where we are nowwhere we are now
Forgetting that with growth comes Forgetting that with growth comes issues that we can overcome as a issues that we can overcome as a TeamTeam
Being part of the problem, not the Being part of the problem, not the solutionsolution
Issue #7Issue #7
PromotionsPromotions
PromotionsPromotions Special Event/PR Coordinator D2Special Event/PR Coordinator D2
– Marty Robinson, CaptainMarty Robinson, Captain Special Operations Coordinator D2Special Operations Coordinator D2
– Frankie Matthews, LtFrankie Matthews, Lt Sgt D2Sgt D2
– A Shift Heather RogersA Shift Heather Rogers– B Shift Jeff DavisB Shift Jeff Davis– C Shift Jason Deems C Shift Jason Deems
Quality Assurance (QA/QI) CoordinatorQuality Assurance (QA/QI) Coordinator
- Ken McKenzie, Lt.- Ken McKenzie, Lt.
OpeningsOpenings
Special Event/PR Coordinator D1Special Event/PR Coordinator D1– Job DescriptionJob Description
Special Operations Coordinator D1 Special Operations Coordinator D1 – Job DescriptionJob Description
Sgt B ShiftSgt B Shift– Job DescriptionJob Description
Issue #8Issue #8
EducationEducation
Education Upcoming classes
– PEPP October 26th
– ACLS 1 day November 5th– Advanced Assessment Treatment of
Trauma course Sunday Nov 7th – PALS Nov 3rd and 4th – Behavioral Emergencies TBA– Managing Bomb Threats GBI course 10/13– TCCC- Tactical Combat Casualty Care Dec
TBA
EducationEducation
ABLS Nov 10ABLS Nov 10thth Franklin Ga. Franklin Ga. BDLS/ADLS Dec 7-9BDLS/ADLS Dec 7-9thth Albany Albany PHTLS Dec 21-22 Sylvania, Ga.PHTLS Dec 21-22 Sylvania, Ga. ITLS Oct 26ITLS Oct 26thth and Nov 1 and Nov 1stst Bartow EMS Bartow EMS
Education
Education Cont. – ASLS TBA
Attendance for classes is very poor. Need to make sure and attend at all cost.
Required courses ACLS/BCLS/PALS or equivalent, Trauma equivalent, ASLS
Failure to complete required courses = suspension
Education
Conference Mid-Winter Comps will be set in October
(Mandatory attendance for 1 day)– District 1- Weds 20th, 21st, 22nd
– District 2- Tues 26th, 27th, 28th
Issue #9Issue #9
HR UpdatesHR Updates
HR updatesHR updates
$500.00 Flex spending credit$500.00 Flex spending credit– HCAREWARDS.comHCAREWARDS.com– 11stst take the Assessment take the Assessment– 22ndnd schedule screening schedule screening
Flu Shots availableFlu Shots available– Last years Flu shot policyLast years Flu shot policy
New sign up period comingNew sign up period coming EAP availabilityEAP availability
Issue #10Issue #10
Policies and Policies and Procedures ChangesProcedures Changes
Policies and ProceduresPolicies and Procedures
Issues with current Policies and Issues with current Policies and ProceduresProcedures– Some out of date requiring review and Some out of date requiring review and
revisionrevision– Need to expand scopeNeed to expand scope– Need to review with staff for accuracyNeed to review with staff for accuracy
What Ideas do you have?What Ideas do you have?
Issue #11Issue #11
DocumentationDocumentation
DocumentationDocumentation
DocumentationDocumentation– Review for inconsistenciesReview for inconsistencies– Review for complete storyReview for complete story– Utilize pain scale when describing painUtilize pain scale when describing pain– Scan in documents and saveScan in documents and save– Review times/dates for accuracyReview times/dates for accuracy
VS section should have time of VS section should have time of assessment/verifyassessment/verify
– Make sure to Post!Make sure to Post!– Make sure to get signaturesMake sure to get signatures
Documentation
Imagetrend changes– Case number will be auto-generated on
start of PCR starting Oct 1 to prevent overlay of calls/loss of calls. Incident number will be generated by Dispatch/911 and still coincide with specific zone.
– If CPU offers to override call do not do this. Request assistance first and verify case number with Dispatch.
DocumentationDocumentation
SET-SET-– Make sure to hold on to sheets until Make sure to hold on to sheets until
checked off by Sherrychecked off by Sherry– Make sure to get appropriate signaturesMake sure to get appropriate signatures– Dates, times and mileageDates, times and mileage
Have to be correct on FieldbridgeHave to be correct on Fieldbridge
Issue #12Issue #12
Practice ParametersPractice Parameters
Practice ParametersPractice Parameters
Everyone should have been advised Everyone should have been advised of new practice parameter setsof new practice parameter sets– If not classes will be set up weekly to If not classes will be set up weekly to
verify changes- Ken McKenzie to leadverify changes- Ken McKenzie to lead Everyone will be receiving copy of Everyone will be receiving copy of
their own (confidential)their own (confidential) Please study, some will be on compsPlease study, some will be on comps
Issue #13Issue #13
CommunicationsCommunications
CommunicationsCommunications
#1 issue with Employee Opinion Survey#1 issue with Employee Opinion Survey– Integration of website with Forum and EmailIntegration of website with Forum and Email
Replaced Meditech for communicationsReplaced Meditech for communications Crews need to be engaged with site and toolsCrews need to be engaged with site and tools
– Day to day communication still not effective Day to day communication still not effective but starts with crews communicating with but starts with crews communicating with each other and command staff.each other and command staff.
– Need to make sure and bridge the gap Need to make sure and bridge the gap between effective communication and between effective communication and relationsrelations
CommunicationsCommunications
Plan for meeting minutesPlan for meeting minutes How do you think we can improve How do you think we can improve
communications?communications?– Examples of poor communication or Examples of poor communication or
failure to try.failure to try.
Issue #14Issue #14
Future PlanningFuture Planning
Future PlanningFuture Planning
New CEO- New CEO- Systemness with new Health Care Systemness with new Health Care
SystemSystem Cartersville Medical Center EMSCartersville Medical Center EMS ChattoogaChattooga Critical Care TruckCritical Care Truck
Questions?Questions?
Thanks for attending Thanks for attending