redefining network fault management - amasol ag · pdf fileproduct family brief:ca spectrum ca...

PRODUCT FAMILY BRIEF: CA SPECTRUM

CA SPECTRUM®

Redefining Network Fault Management

CA Network & Voice Management Solutions

CA SPECTRUM®

CA eHealth®

CA eHealth® for Voice

Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.

CA SPECTRUM®

CA SPECTRUM Network Fault ManagerFoundation Suite

CA SPECTRUM Network Fault ManagerStandard Suite

CA SPECTRUM Network Fault ManagerPremium Suite

CA SPECTRUM Network Fault Manager NetworkConfiguration Manager

CA SPECTRUM Network Fault Manager MicrosoftMOM Connector

CA SPECTRUM Network Fault Manager MPLS VPNManager

CA SPECTRUM Network Fault Manager MulticastManager

CA SPECTRUM Network Fault Manager QoSManager

CA SPECTRUM Network Fault Manager BMCRemedy Gateway

CA SPECTRUM Network Fault Manager ReportManager

CA SPECTRUM Network Fault Manager SecureDomain Manager

CA SPECTRUM Network Fault Manager ServiceManager

CA SPECTRUM Network Fault Manager ServicePerformance Manager

CA SPECTRUM Network Fault Manager SNMPv3Module

CA SPECTRUM Network Fault ManagerLevel 1 Toolkit

CA SPECTRUM Network Fault Manager SouthboundGateway Toolkit

CA SPECTRUM Network Fault Manager ModelingGateway Toolkit

CA SPECTRUM Network Fault Manager TL1Gateway Toolkit

CA SPECTRUM Network Fault ManagerCORBA Toolkit

PRODUCT FAMILY BRIEF: CA SPECTRUM 3

Overview

In today’s highly competitiveglobal economy, a robust andreliable network is fundamental tobusiness success.

CA SPECTRUM ensures theavailability of critical networkservices, employing intelligentroot-cause and impact analysis toidentify, prioritize and correctproblems before they affect yourbusiness.

CA SPECTRUM delivers a highlyintuitive interface, configurationmanagement tools, and out-of-the-box support for more than800 device types.

Benefits

CA SPECTRUM approaches faultmanagement from a businessperspective, ensuring that yourmost important business servicesand customers get priorityresponse.

The automation of labor-intensivetroubleshooting improves servicelevels and availability while lower-ing operational costs. Capitalexpenditure is significantlyreduced through better utilizationof your network assets, as youidentify which assets can beconsolidated, redeployed ordecommissioned.

CA Advantage

Platform-independent andvendor-neutral, CA SPECTRUMis a core component of the CANetwork & Voice Management(CA NVM) solution, a completeand integrated solution set fornetwork fault and performancemanagement. CA NVM is part ofCA’s broader Enterprise ITManagement (EITM), a vendor-neutral approach to managing allIT resources from a single view.EITM unifies and simplifies yourentire IT environment, allowingdiverse products and processes towork together with less effort andcomplexity.

CA SPECTRUM® software delivers automated fault management acrossdiverse, multi-technology networks to assure the availability of criticalnetwork services that are essential for your business applications.Patented root-cause and impact analysis technology immediatelypinpoints the degraded or failed network component, indicates who andwhat are impacted, and offers a fix. Additional reporting capabilitiesdeliver at-a-glance, actionable information regarding IT asset,availability, event/alarm and performance metrics.

CA SPECTRUM redefines Network Fault ManagementYour business depends on your network. Downtime and performance problems have animmediate and increasingly severe impact on productivity, revenue and profitability.

CA understands that today’s IT organizations are responsible for delivering key network and IPservices, and that network fault management in today’s infrastructures means assuring boththe health and availability of these services.

At CA, we define network service level management as the unification of fault, performance,and configuration management. We deliver a highly integrated service level managementsolution that understands the crucial relationship between your business assets, services, usersand customers.

CA SPECTRUM software automates fault management across multi-vendor and multi-technology infrastructures, tailoring information views and management capabilities to meetthe needs of a broad range of technical and non-technical users. Traditional fault managementis enhanced by intuitive dashboards, configurable alerts and analytical tools that businessmanagers can use.

Auto Discovery: Modeling the Network InfrastructureThe CA SPECTRUM software’s patented AutoDiscovery technology is a compelling example ofcost-saving automation capabilities. Using AutoDiscovery, CA SPECTRUM automaticallyidentifies all network assets and builds a database and network topology map. The mapincludes Layer 2 and Layer 3 IP services and displays network elements down to the physicaland logical port and circuit level for LANs, WANs, and wired and wireless environments.Patented root-cause analysis can then pinpoint specific network faults down to the individualport or circuit.

You can extend this automated topology mapping to network service modeling by simplyidentifying the critical resources for each service, rather than for each individual networkcomponent. Tools and templates in CA SPECTRUM help you configure and schedule responsetests for ongoing measurement of service availably and performance.

Root-Cause Analysis Automates TroubleshootingCA SPECTRUM delivers unique root-cause analysis (RCA) capabilities, which automatetroubleshooting by correlating and interpreting a set of symptoms and/or events, pinpointingthe underlying cause, and generating an actionable alarm. This RCA functionality takesadvantage of CA’s patented inductive modeling technology, using a sophisticated system ofmodels, relationships and behaviors to create a software representation of the infrastructure.The relationships among the models provide a context for collaboration, enabling CASPECTRUM to correlate symptoms and events, suppress unnecessary alarms, and analyze theimpact on users, customers and services. This collaboration includes the ability to initiatecross-model requests and exchange information.

4 PRODUCT FAMILY BRIEF: CA SPECTRUM


ROOT-CAUSE ANALYSIS VISUALLY DEPICTED

For example, consider the event of a network router port status transitioning from UP toDOWN. If a port model receives a LINK DOWN trap, it can perform a status query todetermine if the port is actually down. If the DOWN status is confirmed, the port modelconsults the broader system of models to see if the port has lower layer sub-interfaces. If itdoes and one of them is down, CA SPECTRUM will only generate an alarm for the lower layerport, eliminating time consuming and unnecessary manual investigation.

Root-cause and impact are determined through the CA SPECTRUM software’s ability to bothlisten and talk to the infrastructure. Models are in direct communication with their real-worldcounterparts, enabling CA SPECTRUM to proactively query for health status or additionaldiagnostic information.

Multi-Vendor, Multi-Technology, Multi-Protocol SupportToday’s networks are constructed using a heterogeneous set of vendors and product lines.Visibility into the health and performance of this diverse constellation of devices is important;CA SPECTRUM provides out-of-the-box multi-vendor, multi-technology support as well asoffering multi-protocol support (e.g. SNMPv1, v2 and v3, TLI, etc). In addition, universal a SNMPmanagement module enables comprehensive fault management of any SNMP-compliantnetwork device by incorporating dozens of IETF RFCs and IEEE standard MIBs. CA SPECTRUMalso includes utilities to extend the out-of-the-box device management capabilities to supportadditional MIBs and implement specialized processing.

FIGURE A

CA SPECTRUM deduces the root-cause of the problem, visuallypinpoints single impacting device (inred), as well as other impacted devices(in gray).

Intuitive Console Streamlines ManagementCA SPECTRUM presents clear and actionable information through its unique graphical userinterface, the network operations console. A three-tier, web-based architecture providesanywhere, anytime access, and enables cost-effective deployment to a wide variety ofgeographically dispersed users. A CA SPECTRUM OneClick web server automaticallydownloads, installs and updates feature-rich Java clients, and delivers appropriate CASPECTRUM network fault management information to each of them. The CA SPECTRUMOneClick interface effectively expands the audience for actionable information, while its easeof deployment significantly reduces maintenance costs and ensures that everyone in yourorganization is viewing accurate and current information.

NETWORK OPERATIONS CONSOLE

Highly acclaimed and production-proven, the CA SPECTRUM OneClick interface supports anatural workflow for operators and troubleshooters, generating comprehensive topology mapsand offering a full suite of troubleshooting tools. These include Ping, SSH, Telnet andTraceroute. CA SPECTRUM OneClick is scalable and secure, using contextual workflow and arole-based web interface to deliver the right information to the right people at the right time.

Ensuring Service Quality with Policy-Based AutomationThe sun never sets on businesses participating in our global economy, and this reality is makingproactive service management an imperative. Your IT organization must predict and proactivelyprevent problems in order to ensure appropriate service quality across all classes of service.

FIGURE B

CA SPECTRUM includes a graphicaluser interface that is secure and role-based enabling anywhere, anytimeaccess to network management.


CA SPECTRUM software enables you to maintain the required quality of service (QoS) byseamlessly managing service level agreements (SLAs) associated with your services andcustomers using those services. The CA SPECTRUM Network Fault Manager Service Manager(CA SPECTRUM NFM Service Manager) module conveys the status of critical network servicesin a non-technical manner, easily accessible to all relevant stakeholders. Information on thestatus of services can be organized by service, department (for internal customers), orcustomer (for service level management communication to external customers).

NETWORK SERVICE DASHBOARD

The CA SPECTRUM NFM Service Manager module was designed with large, dynamic networkenvironments in mind, and includes a variety of flexible configuration options that improve yourability to apply management policies and automate the ongoing maintenance of those policies.Service and SLA templates aid up-front configuration and ease the burden of frequent adds,moves and changes. A change to a template can be globally applied to all services createdfrom that template. Similarly, the CA SPECTRUM NFM Service Manager module uses dynamicservice policies to automatically update services and SLA metrics as devices, systems orapplications are added, deleted or changed within a service.

Addressing Network Issues Quickly and PragmaticallyAt the core of CA SPECTRUM service management is intelligence that uses real-timeand historical data to understand relationships between the IT infrastructure and thebusiness services.

FIGURE C

The CA SPECTRUM NFM ServiceManager provides a role-appropriateservice dashboard, enabling at-a-glance understanding of networkservice health.


By understanding the relationships between components, services and events that affect aservice, the CA SPECTRUM NFM Service Manager module is able to pinpoint the root-cause ofservice problems for faster resolution. A powerful event correlation engine correlates eventsacross technology domains, such as network, systems and applications, to detect the root-cause of problems — even in cases where the root-cause is not directly monitored by CASPECTRUM or was not part of the service definition.

The CA SPECTRUM NFM Service Manager module conducts impact analysis on all faults thataffect a service — including performance, response time, network device outages andapplication problems — and shows exactly which services, SLAs and customers are affected byeach fault. Actionable information enables you to address issues in a prioritized manner, andresolve them quickly.

The CA SPECTRUM NFM Service Manager module also includes a service dashboard whichprovides role-appropriate information to executives, business managers, call center operatorsand customers, allowing them to view information relevant to their specific needs. An integralpart of the CA SPECTRUM OneClick interface, the dashboard provides at-a-glance informationabout services, customers and SLAs, as well as fault metrics such as mean-time-between-failures (MTBF), mean-time-to-repair (MTTR), time since last outage, etc. When a service orcustomer is in a problem state, the dashboard shows the assigned troubleshooter, duration ofoutage, affected users and other details. The service dashboard also provides direct links todetailed historical reports.

The CA SPECTRUM NFM Service Manager module also delivers active SLA monitoring,generating real-time alarms to warn of service outages and impending SLA violations. Thealarms include root-cause information so you can address problems before your business isimpacted. Additionally, the CA SPECTRUM NFM Service Manager module provides historicalreports, enabling you to continuously improve services.

Verifying Performance through Comprehensive ReportingHistorical SLA reports are a major component of the CA SPECTRUM software’s servicemanagement capabilities, complementing the service and SLA modeling process and verifyingthe performance of service components over a variety of time periods. These SLA reports canbe categorized into two groupings: customer-facing reports, which provide SLA statusinformation; and internal reports, which provide a rich set of detailed data for service providersand/or enterprises.

Customer-facing SLA reports include:

• SLA Detail by Customer that shows which SLA guarantees are compliant or violated withina given period.

• SLA Inventory by Customer that lets customers compare actual service configurations withthe specifications in the SLA document.


Internal SLA reports include:

• SLA Status Current and Recent by Customer that provides a quick summary of SLA status— such as unaffected, compliant, warned and violated — for current and recent periods.

• SLA Summary by Name, Customer, Status that produces a table of summarized SLA statusinformation for one or more periods.

• SLA Summary Warned or Violated that produces a table of all SLAs currently in the warnedor violated state, along with access to a sub-report showing detailed guarantee outageinformation for the current period.

• SLA Detail by Name, Time Range, Last N Periods that displays all SLA status values —including unaffected, compliant, warned and violated states — and offers more detailedinformation in a sub-report.

• SLA Detail with Resource Outages that brings together SLA status and the associatedresource outages that ultimately impacted the SLA in a given period, and reveals the impactof a particular resource at a very high level.

• Customer SLA Summary that shows SLA status during the last six periods for allcustomers’ SLAs.

SERVICE AND SLA REPORTS FIGURE D

CA SPECTRUM NFM Service Managerdelivers historical service quality andSLA reports.


Intelligent, Automated Configuration ManagementToday’s complex network infrastructures can contain hundreds or thousands of business-critical devices. Unauthorized or incorrect changes to even a single device can have a ripplingeffect on the health and availability of the network infrastructure. As a result, the CASPECTRUM software’s root-cause analysis is “change aware”, with network configurationmanagement capabilities that can detect when changes have been made to deviceconfigurations that will then trigger alerts to appropriate individuals. Additionally, tracking andensuring accuracy of every configuration for a critical set of network elements is an enormoustask. Therefore, the CA SPECTRUM Network Fault Manager Network Configuration Managermodule (CA SPECTRUM NFM Configuration Manager) is an intelligent, integrated applicationthat automates management of critical device configurations through capabilities that include:

• Configuration capture

• Configuration edit

• Configuration load and restore

• Configuration policy comparison and validation

• Automated scheduling

UNDERSTANDING DEVICE CONFIGURATION CHANGESFIGURE E

The CA SPECTRUM NFMConfiguration Manager detects andhighlights device configurationchanges.


With the CA SPECTRUM Network Fault Manager Network Configuration Manager module, youcan capture, modify, load and verify configurations for thousands of multi-vendor devices, andperform device administration on configuration files. Each configuration is time-stamped andidentified by revision number. Stored configurations can be uploaded to multiple devicessimultaneously, and any changes are automatically tracked. You can effortlessly scheduleautomatic uploads, or roll back configurations to their last known good state. Automaticallyscheduled configuration comparisons deliver immediate notification of unauthorized changes.

CA SPECTRUM PRODUCT FAMILY Understanding that not all companies are the same, CASPECTRUM is available in three integrated suites, offering immediate flexibility with a predefinedgrowth path to advanced capabilities, as your business and organizational needs grow:

• CA SPECTRUM® Network Fault Manager Foundation Suite is a cost-effective solution thatallows organizations taking the first steps toward gaining insight into the health of the devicesin the network an entry point into the CA SPECTRUM product family. The Foundation Suitewill be attractive to companies requiring effective network fault management deploymentwhere built-in fault tolerance is not a requirement of the management system. Customerscan also choose to supplement the basic fault management offered in this bundle with othercapabilities from the CA SPECTRUM product family.

• CA SPECTRUM® Network Fault Manager Standard Suite combines the most popularapplications from the CA SPECTRUM product family into a single, integrated package. Thestandard suite is targeted at enterprises or service providers that have some form of networkmanagement in place, but are now maturing towards more proactive and service-orientedmanagement of the network. They recognize the value of having a management platform inplace and find it essential to keeping the network up and running. Companies can implementtechnologies in a pragmatic fashion, with peace of mind that they have the tools they needto continue to optimize their fault management environment over time. Customers can alsochoose to supplement the basic fault management offered in this bundle with othercapabilities from the CA SPECTRUM product family.

• CA SPECTRUM® Network Fault Manager Premium Suite This is the premium CASPECTRUM Network Fault Manager configuration, delivering every available CA SPECTRUMmodule in a single package. The Premium Suite is targeted at organizations who are alreadymore mature in their network management approach and implementation. They haveexperienced the benefits of network management and are constantly seeking ways to bemore efficient through automation.

In addition to these flexible and scalable suites, CA SPECTRUM is delivered with a licensingmodel that enables customers to reap even greater benefits from the highly acclaimed CASPECTRUM OneClick interface. Unlimited user licenses enable you effectively expand theaudience for actionable information, delivering immediate value by ensuring that everyone inyour organization — operational and business users alike — is viewing accurate and currentinformation.

Through these simplified and unified product offerings, CA SPECTRUM helps you advance yourIT management capabilities to be proactive and service driven, in a way that makes sense foryour business strategies and goals.


CA SPECTRUM NETWORK FAULT MANAGER SUITESFIGURE F

The functional capabilities of theCA SPECTRUM Network FaultManager Suites illustrated.


Core Functionality Included with All PackagesATM MANAGEMENT The ATM Circuit Manager delivers precise monitoring and performancethresholding of ATM throughput with detailed information on bandwidth utilization and circuitcongestion. Root-cause analysis and fault isolation is provided per VPL/VCL with impactanalysis to prioritize response and corrective action. Intelligent AutoDiscovery techniquesleverage remote IP address information and traffic statistics to map VPI/VCI connectivity andpresent an integrated topology view. In addition a list of PVPs and PVCs can be imported fromexternal data stores to accurately model all ATM WAN links.

POLICY-BASED ALARM FORWARDING AND NOTIFICATION The Alarm Notification Managerenables policy-based alarm forwarding to alarm processing applications such as Alarm Notifierand CA’s Service Desk, as well as BMC’s Remedy ARS and Attention NS!. These alarmprocessing applications respond in various ways (email, pager, cell phone, trouble tickets, etc.)to alarms generated by the CA SPECTRUM Network Fault Management solution. A PolicyAdministrator UI enables you to specify and associate alarm notification policies with thesealarm processing applications. A policy enables you to specify the types of alarms you want toreceive and to filter out the alarms that you consider unimportant. The point-and-click userinterface can also control alarm behavior based on time, day, week or monthly schedulingparameters. The Alarm Notification Manager facilitates lights-out operation where specific ITstaff members, based on their working hours, can be notified of problems wherever they are,and have root-cause information at their fingertips.

FRAME RELAY MANAGEMENT Frame Relay is an economical and efficient method of connectingremote offices and/or retail locations to corporate headquarters. As the Frame Relay marketcontinues to mature, so too does the requirement for SLA validation and real-time fault andperformance management. Network Frame Relay Manager delivers precise monitoring andperformance thresholding of Frame Relay committed information rates (CIR), with detailedinformation on bandwidth utilization and circuit congestion. Root-cause analysis and faultisolation is provided per DLCI, with impact analysis to prioritize response and corrective action.Intelligent AutoDiscovery techniques leverage remote IP address information and trafficstatistics to map DLCI connectivity and present an integrated topology view. Several largeenterprises have used Network Frame Relay Manager to document SLA violations with theirservice providers.

CUSTOM THRESHOLDING The Watch Editor provides a simple way of monitoring keyperformance indicators across the network infrastructure. By enabling additional polling andthresholding, it can automate notification, and launch scripts when thresholds are violated orabnormal behaviors occur. Watches can monitor statistics, complex calculations, values thatshould remain static and/or MIB attributes. What’s more, the result of a watch can be used totrigger other actions, such a running a script to initiate a task. Watches can be configured toanalyze a single device, a specific device type or all devices without requiring one-by-onemanual intervention. The Watch Editor solution can be leveraged to monitor CPU, memory,storage and bandwidth utilization across multiple vendors and technologies. It all adds up to acost-effective and sustainable way to intelligently watch thresholds and identify networkproblems without requiring complex programming techniques.


DISTRIBUTED NETWORK MANAGEMENT AND FAULT TOLERANCE Today’s large, geographicallydispersed businesses require management software that is highly scalable, flexible in itsdistributed architecture, and fault tolerant. Whether the need for distributing the managementworkload is driven by localized polling, local administration, user community location, and/orother factors, leveraging distributed SpectroSERVER (DSS) capabilities offer the power andflexibility to address those needs.

DSS effectively distributes the management traffic load and allows you to delegate networkmanagement functions to remote workstations, using a common interface and integratedapplications. Also, each management server can be geographically closer to the devices itmanages; reducing traffic on wide area links and avoiding congestion on the local network.

A major advantage of using this DSS approach is the ability to set up redundancy betweenmanagement servers, creating a fault tolerant environment. A secondary SpectroSERVER canbe provided as a redundant backup or standby, so that network management would continueeven if the workstation running the primary SpectroSERVER fails. When a failure occurs thatdisables the primary SpectroSERVER, the secondary automatically takes its place, andSPECTRUM applications automatically use the redundant SpectroSERVER.

DSS is supported with the Standard and Premium Suites only. Fault Tolerance is included with theStandard and Premium Suites, but is also available as an add-on option to the Foundation Suite.

OPTIONAL INTEGRATED SOLUTION MODULES

• CA SPECTRUM® Network Fault Manager Network Configuration Manager This moduleautomates management of critical device configurations, giving you the tools to capture,modify, load and verify configurations for thousands of multi-vendor devices. Eachconfiguration is time-stamped and identified by the revision number, and automaticallyscheduled configuration comparisons deliver immediate notification of unauthorized changes.

• CA SPECTRUM® Network Fault Manager Report Manager This module is a particularlycritical component of service management, taking the data collected by CA SPECTRUM —including availability, response time, asset and service quality metrics — and communicatingit in the form of actionable historical information. Delivered via the web or through a varietyof formats, the reports help you control costs through proactive management and accurateasset inventories.

• CA SPECTRUM® Network Fault Manager Service Manager This module provides real-timeand historical management of your business processes, SLAs and customers. The result ishorizontal, cross-silo management aligned with business process reliability. The CA SPECTRUMNetwork Fault Manager Network Service Manager module understands the physical andlogical relationships between the availability and performance of IT infrastructure components,and prioritizes faults according to the importance of the services that are affected.

• CA SPECTRUM® Network Fault Manager Service Performance Manager This moduletakes a multi-vendor, multi-agent approach to response time monitoring, using intelligent,automated discovery and configuration of response time test points within your network andserver infrastructure. You can proactively measure performance and detect problems byleveraging response time measurement capabilities that are already deployed.


• CA SPECTRUM® Network Fault Manager Secure Domain Manager This module extendsthe CA SPECTRUM software’s fault management capabilities securely into remote networkdomains. The software uses an SSL connection to tunnel SNMP and ICMP traffic through theenterprise firewall, so that management protocols won’t require their own multiple holesthrough your security.

• CA SPECTRUM® Network Fault Manager SNMPV3 Module SNMPv3 module supportensures secure management communications for SNMPv3 requests and responses.SNMPv3 technology supports secure communication with infrastructure components. Youcan leverage the full range of SNMPv3 authentication and encryption capabilities to securemanagement traffic and ensure safe configuration and control of IT infrastructurecomponents.

OPTIONAL INTEGRATED TECHNOLOGY MODULES

• CA SPECTRUM® Network Fault Manager MPLS VPN Manager Use this module for cost-effective management of MPLS-based VPN connections. The software automaticallydiscovers and manages the performance and reliability of site-to-site Layer 3 VPN tunnels,providing proactive notification of potential problems so that you can take corrective actionbefore services are impacted. The CA SPECTRUM Network Fault Manager MPLS VPNManager module automatically polls path information to generate alerts based on significantor persistent path change activity, and logs and maintains a history of site-to-site LSP paths,enabling you to easily identify changes that could affect service delivery.

• CA SPECTRUM® Network Fault Manager Multicast Manager This module gives youmulti-vendor visibility into logical multicast network sessions, and proactively monitors keyperformance indicators while highlighting the impact of infrastructure outages on multicastservices. All logical multicast overlay services are automatically discovered and modeledthrough the CA SPECTRUM software’s Technology Relationship Mapping capability. Thisallows you to view the multicast topology as well as the routers and ports that compriseeach IP multicast group.

• CA SPECTRUM® Network Fault Manager QoS Manager Use this module to verify andvalidate the configuration and effectiveness of QoS policies and traffic classes throughoutyour IT infrastructure. You get a unified view of your QoS-enabled infrastructure through anintuitive interface that you can use to drill down to device- and port-level informationassociated with each traffic class.

OPTIONAL INTEGRATED TOOLKIT MODULES

• CA SPECTRUM® Network Fault Manager Level 1 Toolkit This Toolkit is used for customizingand extending the CA SPECTRUM data model, and packaging those extensions (along withextensions created by other available toolkits) for distribution/installation in other CASPECTRUM deployments. This Toolkit includes a Developer ID file that provides a protectedname space for creating CA SPECTRUM objects that won’t clash with extensions providedby others. It also includes the Model Type Editor, a GUI-based utility for customizing andextending the CA SPECTRUM data model; and the CA SPECTRUM Extensions Integration(SEI) Toolkit, which is a collection of utilities and documentation for creating installablepackages.


• CA SPECTRUM® Network Fault Manager Southbound Gateway Toolkit Consolidates eventinformation from multiple element management systems into a single console. These eventsare then available for customized root-cause analysis and service management.

• CA SPECTRUM® Network Fault Manager Modeling Gateway Toolkit provides a standardinterface for importing provisioning data into the CA SPECTRUM software so that you cancorrelate subscriber and service data with managed network resources.

• CA SPECTRUM® Network Fault Manager TL1 Gateway Toolkit adds support for TransactionLanguage 1, giving the CA SPECTRUM software visibility into legacy transport devices.

• CA SPECTRUM® Network Fault Manager Data Manager with Report Gateway This moduleintegrates CA SPECTRUM information with external databases, providing a cost-effectiveway to communicate IT infrastructure availability, performance and utilization analysis. Thetool set consists of CA SPECTRUM Network Report Gateway and SSLogger.

• CA SPECTRUM® Network Fault Manager Corba Toolkit is an advanced toolkit that allowsyou to develop C++ or Java based advanced extensions to CA SPECTRUM. It is used tocreate programs that integrate with the management server through an object orientedremote method invocation interface.

OPTIONAL INTEGRATED THIRD-PARTY MODULES

• CA SPECTRUM® Network Fault Manager Microsoft MOM Connector This moduleintegrates CA SPECTRUM with MOM 2000/2005 environments, correlating automatedroot-cause analysis and integrated impact prioritization with MOM's detailed knowledge ofsystem and application infrastructures. Once alerted by MOM, CA SPECTRUM can requestmore information from the MOM knowledge base and deliver granular visibility into ActiveDirectory, Exchange, SQL Server and Windows Server 2000/2003.

• CA SPECTRUM® Network Fault Manager BMC Remedy Gateway This module deliversbi-directional trouble-ticketing integration between CA SPECTRUM and the Remedy ActionRequest System (ARS), automating workflow to accelerate service restoration and unifyalarm management. Trouble ticket volume is reduced dramatically, and for those troubletickets that are generated, the CA SPECTRUM software’s root-cause analysis speedsresolution.

• CA SPECTRUM® Network Fault Manager Nortel MDM Integration Gateway Nortel PresideMultiservice Data Manager (MDM) is an element management system (EMS) for managingfaults, configuration, accounting, performance, and security of Nortel's telecommunicationsnetwork and devices. The CA SPECTRUM MDM integration module integrates devicesmanaged directly by the MDM with CA SPECTRUM. This integration enables CA SPECTRUMto leverages MDM to an inventory of managed devices as well to gain access to event andalarms status to provide you with a comprehensive understanding of the health of the Nortelenvironment.


CA SPECTRUM Proactively Reduces Downtime and ImprovesService Levels, While Reducing CostsWith its advanced automation, CA SPECTRUM goes way beyond fault detection. In addition toalerting you to network problems, the software discovers root-causes, determines which usersand services are impacted, and pinpoints exactly where a problem is and how to fix it.Actionable information is never more than one click away, so you can manage your networkproactively and prevent costly downtime and productivity-sapping service degradation.

IT staff productivity gets an immediate boost with the CA SPECTRUM software’s out-of-the-box capabilities, flexible role-based monitoring and highly intuitive graphical user interface.Patented root-cause and impact analysis automate labor-intensive troubleshooting, enablingyour IT team to see through the noise and rapidly get to the true source of problems. Expensivedowntime is avoided and staff resources are freed up to work on value-generating projects thatcan increase revenue.

CA AdvantageThe CA SPECTRUM product family is an integral part of the CA Network & Voice Managementsolution set, and an important part of CA’s overall approach to transforming Enterprise ITManagement by unifying and simplifying across the enterprise for greater business results.

Like other CA Network & Voice Management solutions, the CA SPECTRUM family integrateswith other CA and third-party products to provide comprehensive, end-to-end management ofdiverse network infrastructures. Additionally, CA SPECTRUM and CA eHealth® are a particularlypowerful solution duo, combining best-in-class network fault management with best-in-classnetwork performance management to create a single, unified management platform.

CA Technology Services™ and CA partners can help you assess your current IT situation,define your goals and implement solutions to gain measurable results. To keep your CAsolutions operating at peak performance, CA Support delivers unparalleled technical andcustomer support worldwide. CA also offers training and certification through CA Education.


Next StepsThe CA SPECTRUM network fault management product family can help you when:

• Your IT staff is spending too much time chasing down the root-cause of problems

• Your IT staff struggles to meet internal or external Service Level Guarantees

• You need to reduce the time it takes your staff to repair network problems

• Configuration changes are having too many unexpected consequences

• Your existing management solution requires too much maintenance to efficiently and cost-effectively deal with changes

• Your line-of-business managers need a way to check the status of critical business services

To learn more about the CA SPECTRUM® Network Fault Management solution, and see howCA software solutions enable other organizations to unify and simplify IT management forbetter business results, visit www.ca.com/solutions/nvm.


PFB05ESMCASP01E MP317390607

CA, one of the world’s largest information technology (IT)management software companies, unifies and simplifiescomplex IT management across the enterprise for greaterbusiness results. With our Enterprise IT Management vision,solutions and expertise, we help customers effectivelygovern, manage and secure IT.

Learn more about how CA can help you transform your business at ca.com

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