Red, White and Blue: Organizational Fragmentation of the Emergency Response Rooms in Amsterdam

Kees Boersma and Pieter WagenaarVU University Amsterdam

Enschede 2000

Amsterdam Bijlmer 1992

Volendam 2001National traumas and urban resilence

The (Urban) Safety Organization

Introduction: context of our study

o The Organization of Urban Safety and Safety Regions in the Netherlands

o The Safety Organization in actiono Emergency Response Rooms in

Amsterdam

Emergency response in the context of safety and crisis

managemento National and international urban disasterso Since 2007 : 25 different Safety Regions in

the Netherlandso Emergency response rooms:

- three different disciplines- co-locations- new technologies (GMS, CityGIS and C2000)

Safety Region ‘Amsterdam Amstelland’ (13)

Emergency Response Rooms in Amsterdam

Saftey Region Amsterdam Amstelland:

1) Safety Regions: a possible merger2) Preparing for co-location3) Systems in use and a new

paradigm: netcentric work

Emergency Response Roomsand technologies in-use

C2000, GMS, safety regions and ‘co-location’

New systems, their users, management, incidents and training

and fear

C2000 as Enterprise System

o Constituting artifactso Shaping organizations

o Effects on organizational culture

Net-Centric Work

o Net-Centric work as a new concept: open sources, Web 2.0

o A concept from the Militaryo The importance of GRIPo The importance of City-GIS

Net-Centric work: a concept from the military

Theoretical notions

o Level 1: Spatial issues, accidents and city management: Urry, Perrow, Czarniawska

o Level 2: the Emergency Response Room and organizational development: Scott Poole, Hinds

o Level 3: the introduction of ICT’s: Orlikowski, Barley, structuration

Discussion1) Urban Safety and Response Rooms.

Three developments on three differentlevels:

- introduction of safety regions- (re) organization of co-locations- implementation of new technologies

2) Theory and practice