Suzie Reyes Jan 01 Devin Carden Jan 02 Daniel Grammer Jan 03 Jessica Hoquist Jan 03 Alaina Clark Jan 04 Ron Aycock Jan 06 Ashley Leyva Jan 09 Christopher Trusty Jan 13 Jose Gardea Jan 13 Adriane Armstrong Jan 15 Rosendo Arizmendi Jan 16 Susie Tullos Jan 20 Monica Rowlett Jan 21 Allison Hamrick Jan 24 Hollie Fults Jan 25 Carlos Castillo Jr. Jan 26 Edward Harrell Jan 27 Patricia Torres-Ortega Jan 28 Malissa Minucci Jan 30 Michael Flores Jan 31

/28/

Chelsey Stewart 01/03/11 Rosendo Arizmendi 01/23/12 Patricia Torres-Ortega 01/07/13 Mike Mathews 01/23/13 Lyle Koop 01/06/14 Jose Gardea 01/15/14 Brandon Ortega 01/30/15 Kimberly Head 01/04/16 Alejandro Alvarez 01/26/16 Jose Lopez 01/02/17 Kimberly Hester 01/25/17

Jan 1 – Offices Closed Jan 4 – Friendly reminders /Payroll Due Jan 5 – 3 Day Notices Jan 9 – Supplemental Supply Order Jan 10 – File evictions Jan 11 – Market Survey Due / Update Yardi Comp Survey Jan 15 – Submit RCF changes Jan 16 – Monthly Mgmt Plan Due / Leasing

Breakfast Club Jan 17 – Service Manager Breakfast Club Jan 18 – Payroll Due Jan 19 – Assistant Manager Breakfast Club Jan 23 – Primary Supply Order Jan 24 – AME done by 3 pm Jan 25 – Close A/P / Manager Breakfast Club / Update Yardi Comp Survey

www.lumacorp.com January 2018

We would like to take this opportunity to welcome the following new employee: Nicholas Briggs. We’re glad you’re here!

 

We receive many Pat on the Back cards each month from our residents. Following are last month’s recipients: Oscar Manuel– for being very efficient,

knowledgeable, polite, and caring Amanda Porche– for showing hospitality,

customer service, and efficiency Monica Rowlett– for being a great

professional who took control of every situation

Nana Asmah– for being helpful and caring

FRW

Nicholas Briggs Service Manager

Hobbies/Interests – Anything dealing with cars and traveling

Place of birth – Baytown, Texas Favorite Song – Anything Country or Hip Hop

Favorite Restaurant/Food – Any type of Tex Mex What did you do on your last vacation? Went to Hawaii What would you do if you won the lottery? I would start buying up a bunch of rental properties

Following are the new / revised policies that have come out in the past month. Please check this list to

make sure you have received these updates.

PP4150 Communications –removed Pager reference

PP-F5212 New Employee Checklist –updated to 2018 Benefits Guide

PP-F5213 Acknowledgements –removed Pager reference

PP-F5213 Acknowledgements –removed Pager reference

PP-F5214 Agreements –removed Pager reference

PP-F3009, PP-F3010, PP-F3011, PP-F3012, PP-F3013, PP-F3014, PP-F3015, PP-F3016, PP-F3017, PP-F3018 and PP-F3019 –Updating Interview questions with new insurance and benefit information

RM-F1167 Additional Special Provisions Addendum –added package delivery

RM5020 Delinquent Rent Collection –clarify when you can enforce collecting rent after an eviction has been filed

RM6060 Guest Suite Reservations –employees need to complete guest suite and model reservation form

New to using an ipad? Well, look no further because this article has all the tips and tricks needed to be a master

user.

https://www.apple.com/ipad-pro/how-to/

Congratulations for the following promotions: Kim Moncibais to Senior Accountant, Ashley Leyva to Payroll Manager, Alexa Trevino to Assistant Manager at Hulen Oaks, Jessica

Hoquist to Property Manager at Copper Hill and Mayra Hernandez to Property Manager at

Newport Village!

CONGRATULATIONS!

Mary Arceneaux is retiring after 28 years with LumaCorp! Enjoy your 7 day weekends!

Happy Retirement!

What do you plan to do on your first full day of retirement?

I plan on sleeping in. I have been dancing five days a week and it has been very hard to get up and go to work the following morning. Sleeping in on a Friday will be the first order of business after dancing on Thursday night.

What are you looking forward to most about retirement?

I have already signed up to be a volunteer Court Visitor for the Denton County Probate Court. I will be responsible for doing Annual Visits to people that are in the Guardianship program. I am also looking forward to getting so many things done around the house that I never have time for. And of course, I will still be traveling, dancing, hiking, etc.

What will you miss most about LumaCorp?

I will miss all the people. I have made some great friends. I will miss the dancing at the annual Awards Banquets. I will also miss that bi-weekly paycheck. :)

75% of surveyed residents utilize online ratings and reviews multiple times during their apartment search, according to J Turner Research. These reviews are important when deciding to live with us or our competitors. Hence the

importance of having a positive online reputation.

What is the J Turner ORA score? This is the monthly trending of ratings and reviews for properties by aggregating numerous online ratings sites and then establishing a score based on those reviews. Scores are based on a 0-100

scale. The score is established by accessing the different scales used by the various rating sites and passing it through a statistical model. For example the national average score s 58.7 and LumaCorp's company average is

75. Your ORA score is different than your score from the survey's sent to residents and prospects, which is your Tali score. A recent Greystar study showed the top 25% of their properties in the ORA rankings had 20% better

financial performance than those in the bottom 25%.

It's time to get some new reviews on our social media sites! It is CONTEST TIME! J Turner looks at Apartment Ratings, Google Plus, Yelp, Apartments.com, Rent.com, and Yellow Pages. We have some stale reviews and this

can impact our score, while the older good reviews drop off from sites like Apartment Ratings.com. Our goal is to get more properties in the 90% range. For those of you who have been with us awhile may recall The Courtyard team

winning a trip to New York City for having the highest score!

Baseline score for the contest will be as of the August 2017 score. Reviews must be from real prospects and residents. Between now and November 30th, we will have a contest for the following:

• Best Score • Most Improved • Most new reviews between 9/13 - 11/30

Drum roll please…..

The best score goes to….The Courtyard with a score of 93! Very impressive CRT Team and this why you stay in the top 10 of the DFW area.

Most improved goes to…Hunter's Hill with a gain of 6 points! Hats off team for working those reviews and thank you for making our residents and prospects happy!

Most new reviews goes to Newport with 12 new reviews during the contest period. Great job NPT team! You've been busy!

Please help me in congratulating these Stallions on a job well done! Each team member will receive $200 on their next check!!

.

G & A Employee Website

You can now access your personal employment information including viewing your vacation time balance and even reprint your paystub through G & A’s website.

Go to https://worksight.gnapartners.com/login The login area is in the top left corner of the screen

Your "user name" is the first initial of your first name + your full last name + the last 4 digits of your social security number

Your "password" is the last 4 digits of your SS#, unless you changed it upon initial setup.

If you are unable to login with the instructions above, contact Kim Moncibais, kmoncibais@lumacorp.com.

Fidelity 401(k)

To make changes or learn more:

Fidelity NetBenefits at www.401k.com Retirement Benefits Line at 1-800-835-5097

Employee Assistance Program

For access to EAP services, such as a referral to counseling, legal, credit and debt consulting services, and much more, please use the contact

information below:

•

• Recognition for service: to honor those who have given extra time & performed duties beyond their job descriptions for the benefit of the community and/or the company.

‘NOMINATE SOMEONE’

I nominate ___________________________ for special recognition because ____________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

Attn: Kathi Tuttle (Property)_________________Signature _______________________________________

Don’t forget! If you refer someone for one

of our open positions, you will receive

$1000 for each referral that is hired! Visit

workatlumacorp.com to view the openings

and then give your friends a call!

Join your Luma Family in a friendly competition

to lose weight in 12 Weeks.

To enter this contest it will be a $20 buy in that must be sent to PCR no

later than Monday, January 8, 2018

We will kick off the challenge on

Monday, January 8, 2018 and it will last 12 weeks till April 2, 2018.

It will be based on percentage of weight lost compared to total body

weight, so anyone can win.

This is strictly an honor system.

To join the contest please send your beginning weight and $20 to

Ashley Moore of Paces Crossing and the slip below.

Ashley will be the treasure and data keeper of this competition.

At the end of the 12 weeks the winner who looses the most percentage

weight will get the entire pot of buy-ins accumulated.

So let’s start the year off by being a little bit healthier!

Full Name ________________________________________

Property ______________________________________

Starting Weight _________________________________

Date ______________Payment of $20 attached Yes or No

Please Mail to :

Paces Crossing C/O Ashley Moore

2411 I-35 E. South, Denton, TX 76210

LumaCorp Calendar

1 12/22/2017 2:38 PMKelly Young

SuMo TuWe Th Fr Sa1 2 3 4 5 6

7 8 9 10 11 12 1314 15 16 17 18 19 2021 22 23 24 25 26 2728 29 30 31

January 2018SuMo TuWe Th Fr Sa

1 2 34 5 6 7 8 9 10

11 12 13 14 15 16 1718 19 20 21 22 23 2425 26 27 28

February 2018January 2018

Dec 31 Jan 1, 18 2 3 4 5 6HOLIDAY OME due

8:00am Notify Corpof Emp. Address Changes PP-F5200

10:00am Staff meeting

5:30pm Close leasing week

Friendly reminders8:30am Payroll due

3 day notices Asst Mgr weekend

7 8 9 10 11 12 139:30am

Supplemental Supply order

File evictions5:30pm Close

leasing week

Market Survey due10:00am Update

Yardi comp survey

8:00am Personal contact for Jan expirations

14 15 16 17 18 19 20Submit RCF

changes8:00am 45-day

notice for Feb expirations

8:00am 75-day notice for March

10:00am Staff meeting

Monthly Management Plan

9:00am Leasing Breakfast club

8:30am Srv Mgr Breakfast Club

5:30pm Close leasing week

8:30am Payroll due 9:00am Asst Mgr Breakfast Club

21 22 23 24 25 26 279:30am Primary

supply order3:00pm AME Done5:30pm Close

leasing week

Close A/P9:00am Mgr

Breakfast club10:00am Update

Yardi comp survey

28 29 30 31 Feb 1 2 310:00am Staff

meeting8:00am Personal

contact for Feb expirations

10:00am Send collection files tocollection agency

5:30pm Close leasing week

SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY

Day Off Report Results

Prepared ‐ 12/29/17 01:14 pm TOTAL   

LOC/DEPT PERSONNEL TYPE DAYS OFF REQ HRS

Arbors of Cleburne ‐ ADMINISTRATIVE ONSITE Johnson, Martha Vacation 1/2/2018 8

Arbors of Cleburne ‐ ADMINISTRATIVE ONSITE Johnson, Martha Vacation 1/3/2018 8

Arbors of Cleburne ‐ ADMINISTRATIVE ONSITE Johnson, Martha Vacation 1/4/2018 8

Arbors of Cleburne ‐ ADMINISTRATIVE ONSITE Johnson, Martha Vacation 1/5/2018 8

Arbors of Cleburne ‐ ADMINISTRATIVE ONSITE Johnson, Martha Vacation 1/6/2018 8

Arbors of Cleburne ‐ ADMINISTRATIVE ONSITE Johnson, Martha Vacation 1/8/2018 8

Arbors of Corsicana ‐ ADMINISTRATIVE ONSITE Rippenkroeger, Synthia Vacation 1/11/2018 8

Arbors of Corsicana ‐ ADMINISTRATIVE ONSITE Rippenkroeger, Synthia Vacation 1/12/2018 8

Bardin Oaks ‐ ADMINISTRATIVE ONSITE Zurita, Jacqueline Vacation 1/2/2018 8

Copper Hill ‐ GROUNDSKEEPER/HOUSEKEEPER Corona, Maria Birthday 1/2/2018 4

Courtyard ‐ MAINTENANCE Farias, Vicente Vacation 1/2/2018 8

Courtyard ‐ MAINTENANCE Farias, Vicente Vacation 1/3/2018 8

Courtyard ‐ MAINTENANCE Farias, Vicente Vacation 1/4/2018 8

Courtyard ‐ MAINTENANCE Farias, Vicente Vacation 1/5/2018 8

Deer Cross ‐ ADMINISTRATIVE ONSITE Gross, Jacqueline Vacation 1/16/2018 8

Deer Cross ‐ ADMINISTRATIVE ONSITE Gross, Jacqueline Vacation 1/17/2018 8

Deer Cross ‐ ADMINISTRATIVE ONSITE Gross, Jacqueline Vacation 1/18/2018 8

Deer Cross ‐ ADMINISTRATIVE ONSITE Gross, Jacqueline Vacation 1/19/2018 8

Deer Cross ‐ ADMINISTRATIVE ONSITE Gross, Jacqueline Vacation 1/22/2018 8

El Dorado View ‐ ADMINISTRATIVE ONSITE Soria, Nerissa Vacation 1/2/2018 8

El Dorado View ‐ ADMINISTRATIVE ONSITE Soria, Nerissa Vacation 1/12/2018 8

El Dorado View ‐ MAINTENANCE Perez, Lucia Vacation 1/2/2018 8

El Dorado View ‐ MAINTENANCE Pineda, Sergio Vacation 1/2/2018 8

Indian Creek ‐ ADMINISTRATIVE ONSITE Fontenot, Brooke Vacation 1/8/2018 8

Indian Creek ‐ ADMINISTRATIVE ONSITE Fontenot, Brooke Vacation 1/9/2018 8

Indian Creek ‐ ADMINISTRATIVE ONSITE Fontenot, Brooke Vacation 1/10/2018 8

Indian Creek ‐ ADMINISTRATIVE ONSITE Fontenot, Brooke Vacation 1/11/2018 8

Indian Creek ‐ ADMINISTRATIVE ONSITE Fontenot, Brooke Vacation 1/12/2018 8

Indian Creek ‐ LEASING Lopez‐Carrasco, Brenda Vacation 1/2/2018 8

Indian Creek ‐ MAINTENANCE Lopez, Raymundo Vacation 1/2/2018 8

Indian Creek ‐ MAINTENANCE Lopez, Raymundo Vacation 1/3/2018 8

Indian Creek ‐ MAINTENANCE Lopez, Raymundo Vacation 1/4/2018 8

LumaCorp Corporate Office ‐ AUXILLARY CREW/RENOVGowans Jr, Lonnie Vacation 1/2/2018 8

LumaCorp Corporate Office ‐ AUXILLARY CREW/RENOVWilson, Billy Vacation 1/2/2018 8

LumaCorp Corporate Office ‐ CORPORATE OFFICE Breese, Dandi Vacation 1/2/2018 8

LumaCorp Corporate Office ‐ CORPORATE OFFICE Breese, Dandi Vacation 1/3/2018 8

LumaCorp Corporate Office ‐ CORPORATE OFFICE Minucci, Malissa Vacation 1/2/2018 8

LumaCorp Corporate Office ‐ CORPORATE OFFICE Short, Emily Vacation 1/29/2018 8

LumaCorp Corporate Office ‐ CORPORATE OFFICE Short, Emily Vacation 1/30/2018 8

LumaCorp Corporate Office ‐ CORPORATE OFFICE Short, Emily Vacation 1/31/2018 8

LumaCorp Corporate Office ‐ CORPORATE OFFICE Wright‐Johns, Virgie Vacation 1/2/2018 8

LumaCorp Corporate Office ‐ CORPORATE OFFICE Wright‐Johns, Virgie Vacation 1/3/2018 8

LumaCorp Corporate Office ‐ CORPORATE OFFICE Wright‐Johns, Virgie Vacation 1/4/2018 8

LumaCorp Corporate Office ‐ CORPORATE OFFICE Wright‐Johns, Virgie Vacation 1/5/2018 8

LumaCorp Corporate Office ‐ EXECUTIVE OFFICERS/DIRJordan, Sherry Vacation 1/2/2018 8

LumaCorp Corporate Office ‐ ONSITE SUPPORT DeCarlo, Kristi Vacation 1/2/2018 8

LumaCorp Corporate Office ‐ ONSITE SUPPORT DeCarlo, Kristi Vacation 1/3/2018 8

LumaCorp Corporate Office ‐ ONSITE SUPPORT DeCarlo, Kristi Vacation 1/4/2018 8

LumaCorp Corporate Office ‐ ONSITE SUPPORT DeCarlo, Kristi Vacation 1/5/2018 8

LumaCorp Corporate Office ‐ ONSITE SUPPORT Wallace, Shaun Vacation 1/2/2018 8

Marbletree ‐ ADMINISTRATIVE ONSITE Fisher, Chanon Vacation 1/2/2018 8

Marbletree ‐ ADMINISTRATIVE ONSITE Ortega, Brandon Vacation 1/2/2018 8

Marbletree ‐ ADMINISTRATIVE ONSITE Ortega, Brandon Vacation 1/3/2018 8

Marbletree ‐ ADMINISTRATIVE ONSITE Ortega, Brandon Vacation 1/4/2018 8

Marbletree ‐ ADMINISTRATIVE ONSITE Ortega, Brandon Vacation 1/5/2018 8

Marbletree ‐ LEASING Brown, Haleigh Vacation 1/18/2018 8

Marbletree ‐ LEASING Brown, Haleigh Vacation 1/19/2018 8

Marbletree ‐ LEASING Brown, Haleigh Vacation 1/20/2018 7

Marbletree ‐ LEASING Brown, Haleigh Vacation 1/22/2018 8

Marbletree ‐ LEASING Brown, Haleigh Vacation 1/23/2018 8

Marbletree ‐ LEASING Brown, Haleigh Vacation 1/24/2018 8

Marbletree ‐ MAINTENANCE Rawls, Michael Vacation 1/24/2018 5

Marbletree ‐ MAINTENANCE Trusty, Christopher Vacation 1/12/2018 4

Marbletree ‐ MAINTENANCE Trusty, Christopher Birthday 1/12/2018 4

Newport ‐ MAINTENANCE Castillo, Carlos Vacation 1/2/2018 8

Newport ‐ MAINTENANCE Castillo, Carlos Vacation 1/3/2018 8

Newport ‐ MAINTENANCE Castillo, Carlos Vacation 1/4/2018 8

Newport ‐ MAINTENANCE Castillo, Carlos Vacation 1/5/2018 8

Newport ‐ MAINTENANCE Castillo, Carlos Vacation 1/19/2018 8

Newport ‐ MAINTENANCE Hester, Christopher Vacation 1/26/2018 8

Oaks at Hulen Bend ‐ MAINTENANCE Hernandez, Raymond Vacation 1/2/2018 8

Pine Knoll ‐ MAINTENANCE Harris, Ryan Vacation 1/2/2018 8

Salado ‐ GROUNDSKEEPER/HOUSEKEEPER Grimaldo, Dora Vacation 1/2/2018 8

Salado ‐ MAINTENANCE Grice, Jacqueline Vacation 1/25/2018 8

Salado ‐ MAINTENANCE Grice, Jacqueline Vacation 1/26/2018 8

Salado ‐ MAINTENANCE Grice, Jacqueline Vacation 1/29/2018 8

Shiloh Oaks ‐ ADMINISTRATIVE ONSITE Armstrong, Adriane Vacation 1/2/2018 8

Shiloh Oaks ‐ LEASING Hester, Kimberly Vacation 1/26/2018 8

Somerset ‐ GROUNDSKEEPER/HOUSEKEEPER Marquez, Maria Vacation 1/2/2018 8

Somerset ‐ GROUNDSKEEPER/HOUSEKEEPER Marquez, Maria Vacation 1/3/2018 8

Somerset ‐ GROUNDSKEEPER/HOUSEKEEPER Marquez, Maria Vacation 1/4/2018 8

Somerset ‐ GROUNDSKEEPER/HOUSEKEEPER Marquez, Maria Vacation 1/5/2018 8

Somerset ‐ MAINTENANCE Martinez, Blaine Vacation 1/2/2018 8

Somerset ‐ MAINTENANCE Martinez, Blaine Vacation 1/3/2018 8

Somerset ‐ MAINTENANCE Martinez, Blaine Vacation 1/4/2018 8

Somerset ‐ MAINTENANCE Martinez, Blaine Vacation 1/5/2018 8

Southern Oaks ‐ ADMINISTRATIVE ONSITE Pulido, Megan Vacation 1/2/2018 8

Southern Oaks ‐ LEASING Jaques, Chelsea Vacation 1/22/2018 8

The Manhattan ‐ ADMINISTRATIVE ONSITE Clark, Alaina Birthday 1/5/2018 4

The Manhattan ‐ GROUNDSKEEPER/HOUSEKEEPER Kazeem, Oluwaseun Vacation 1/2/2018 8

Woodland Hills ‐ ADMINISTRATIVE ONSITE Carden, Charles Birthday 1/2/2018 4

Woodland Hills ‐ ADMINISTRATIVE ONSITE Carden, Charles Vacation 1/2/2018 4

Woodland Hills ‐ ADMINISTRATIVE ONSITE Carden, Charles Vacation 1/4/2018 8

Woodland Hills ‐ ADMINISTRATIVE ONSITE Carden, Charles Vacation 1/5/2018 8